Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY STOCK (UNALTERED) 2016 FORD EXPLORER SPORT WITH ECOBOOST ENGINE EMITS A ROTTEN EGG, SULFUR-LIKE ODOR INTO THE PASSENGER CABIN UPON FULL THROTTLE ACCELERATION. THIS CONDITION DOES NOT OCCUR DURING NORMAL (LESS THAN FULL THROTTLE ACCELERATION) DRIVING. THIS CONDITION OCCURS ONLY DURING FULL THROTTLE ACCELERATION AND IS REPLICABLE. THIS CONDITION HAS OCCURRED SINCE ORIGINAL PURCHASE IN 04/2016 AND CONTINUES TODAY.
Corrective Action:
MY STOCK (UNALTERED) 2016 FORD EXPLORER SPORT WITH ECOBOOST ENGINE EMITS A ROTTEN EGG, SULFUR-LIKE ODOR INTO THE PASSENGER CABIN UPON FULL THROTTLE ACCELERATION. THIS CONDITION DOES NOT OCCUR DURING NORMAL (LESS THAN FULL THROTTLE ACCELERATION) DRIVING. THIS CONDITION OCCURS ONLY DURING FULL THROTTLE ACCELERATION AND IS REPLICABLE. THIS CONDITION HAS OCCURRED SINCE ORIGINAL PURCHASE IN 04/2016 AND CONTINUES TODAY.
Additional Notes:
MY STOCK (UNALTERED) 2016 FORD EXPLORER SPORT WITH ECOBOOST ENGINE EMITS A ROTTEN EGG, SULFUR-LIKE ODOR INTO THE PASSENGER CABIN UPON FULL THROTTLE ACCELERATION. THIS CONDITION DOES NOT OCCUR DURING NORMAL (LESS THAN FULL THROTTLE ACCELERATION) DRIVING. THIS CONDITION OCCURS ONLY DURING FULL THROTTLE ACCELERATION AND IS REPLICABLE. THIS CONDITION HAS OCCURRED SINCE ORIGINAL PURCHASE IN 04/2016 AND CONTINUES TODAY.
Mfg Campaign: 11005080
Recall Date: Jul 13, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A STRONG FUEL ODOR BECAME PRESENT INSIDE THE CABIN. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD TO OPEN ALL THE WINDOWS. THE CONTACT EXITED THE VEHICLE, CHECKED INSIDE THE ENGINE COMPARTMENT AND OUTSIDE THE VEHICLE BUT THERE WERE NO NOTICEABLE LEAKS. THE CONTACT WAITED FOR APPROXIMATELY TEN MINUTES AND GOT INSIDE THE VEHICLE AND STARTED DRIVING BUT THE ODOR BECAME STRONGER ALSO NOTICED THAT THE ODOR WAS EMERGING FROM THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONING AND DROVE TO THE DEALER BRADLEY FORD OF LAKE HAVASU, ARIZONA. THE DEALER KEPT THE VEHICLE FOR EVALUATION AND THEY HAD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE NUMBER: CAS-12708860 WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A STRONG FUEL ODOR BECAME PRESENT INSIDE THE CABIN. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD TO OPEN ALL THE WINDOWS. THE CONTACT EXITED THE VEHICLE, CHECKED INSIDE THE ENGINE COMPARTMENT AND OUTSIDE THE VEHICLE BUT THERE WERE NO NOTICEABLE LEAKS. THE CONTACT WAITED FOR APPROXIMATELY TEN MINUTES AND GOT INSIDE THE VEHICLE AND STARTED DRIVING BUT THE ODOR BECAME STRONGER ALSO NOTICED THAT THE ODOR WAS EMERGING FROM THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONING AND DROVE TO THE DEALER BRADLEY FORD OF LAKE HAVASU, ARIZONA. THE DEALER KEPT THE VEHICLE FOR EVALUATION AND THEY HAD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE NUMBER: CAS-12708860 WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A STRONG FUEL ODOR BECAME PRESENT INSIDE THE CABIN. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD TO OPEN ALL THE WINDOWS. THE CONTACT EXITED THE VEHICLE, CHECKED INSIDE THE ENGINE COMPARTMENT AND OUTSIDE THE VEHICLE BUT THERE WERE NO NOTICEABLE LEAKS. THE CONTACT WAITED FOR APPROXIMATELY TEN MINUTES AND GOT INSIDE THE VEHICLE AND STARTED DRIVING BUT THE ODOR BECAME STRONGER ALSO NOTICED THAT THE ODOR WAS EMERGING FROM THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONING AND DROVE TO THE DEALER BRADLEY FORD OF LAKE HAVASU, ARIZONA. THE DEALER KEPT THE VEHICLE FOR EVALUATION AND THEY HAD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE NUMBER: CAS-12708860 WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,500.
Mfg Campaign: 11005124
Recall Date: Jul 13, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Corrective Action:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Additional Notes:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Mfg Campaign: 11005164
Recall Date: Jul 13, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Corrective Action:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Additional Notes:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Mfg Campaign: 11005164
Recall Date: Jul 13, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Corrective Action:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Additional Notes:
EVERY TIME I STEP ON THE GAS TO ACCELERATE QUICKLY, THE INSIDE OF MY CAR STARTS TO SMELL LIKE SMOKE OR SOMETHING IS BURNING. I HAVE TO LOWER MY WINDOWS FOR ABOUT A MINUTE TO CLEAR THE AIR OUT. IT HAS BEEN GOING ON FOR MONTHS.
Mfg Campaign: 11005164
Recall Date: Jul 13, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNDER ACCELERATION, A VERY STRONG "ROTTEN EGG" ODOR ENTERS THE VEHICLE'S CABIN. THE ODOR IS SO FOUL THAT IT HAS AT TIMES CAUSED HEADACHE AND/OR A QUEASY FEELING. THIS HAPPENS CONTINUOUSLY ON AND OFF THE HIGHWAY, ONLY UNDER ACCELERATION.
Corrective Action:
UNDER ACCELERATION, A VERY STRONG "ROTTEN EGG" ODOR ENTERS THE VEHICLE'S CABIN. THE ODOR IS SO FOUL THAT IT HAS AT TIMES CAUSED HEADACHE AND/OR A QUEASY FEELING. THIS HAPPENS CONTINUOUSLY ON AND OFF THE HIGHWAY, ONLY UNDER ACCELERATION.
Additional Notes:
UNDER ACCELERATION, A VERY STRONG "ROTTEN EGG" ODOR ENTERS THE VEHICLE'S CABIN. THE ODOR IS SO FOUL THAT IT HAS AT TIMES CAUSED HEADACHE AND/OR A QUEASY FEELING. THIS HAPPENS CONTINUOUSLY ON AND OFF THE HIGHWAY, ONLY UNDER ACCELERATION.
Mfg Campaign: 11003639
Recall Date: Jul 7, 2017
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Corrective Action:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Additional Notes:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Mfg Campaign: 11003473
Recall Date: Jul 6, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Corrective Action:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Additional Notes:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Mfg Campaign: 11003473
Recall Date: Jul 6, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Corrective Action:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Additional Notes:
I AM AN OWNER OF A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW AT A DEALERSHIP HERE IN AZ LAST YEAR IN JANUARY. IMMEDIATELY AFTER PURCHASE, I STARTED NOTICING FUEL LEAKAGE FROM THE VEHICLE AND VEHICLE USING A LOT OF GAS EVERYDAY. I TOOK MY TRUCK BACK TO THE DEALERSHIP AND WAS TOLD EVERYTHING IS OK. AS TIME WENT ON, I NOTICED THAT EVERY TIME I ACCELERATED ON THE GAS, THE TRUCK SLOWED DOWN. TOOK TRUCK TO DEALERSHIP AND WAS TOLD ONCE AGAIN NOTHING IS WRONG. A COUPLE OF MONTHS AGO, THE BATTERY DIED. I HAVE THE TRUCK TOOWED TO THE DEALERSHIP AND THEY REPLACED THE BATTERY. TWO WEEKS LATER, THE BATTERY DIES AGAIN. I HAD IT TOWED TO THE DEALERSHIP AGAIN. THEY REPLACED THE BATTERY AGAIN AND NOTICED A RECALL ON THE TRUCK. A WEEK LATER I'M DRIVING MY KIDS TO SCHOOL WHEN THE DASHBOARD GOES BLACK AND THEN LIGHTS UP AGAIN. ALL OF A SUDDEN IT HAPPENS AGAIN, THE DASHBOARD GOES BLACK AND THE SPEED STARTS DECELERATING. I HURRY UP AND GET TO THE SAFETY SIDE OF THE HIGHWAY. I CUT THE TRUCK COMPLETELY OFF, WAITED A FEW MINUTES AND IT STARTED RIGHT BACK UP. I TOOK THE TRUCK TO THE DEALERSHIP. ONCE AGAIN, I'M TOLD THAT NOTHING IS WRONG WITH THE VEHICLE. YESTERDAY THE TRUCK DASHBOARD STARTS GOING ON AND OFF. THEN THE TRUCK COMPLETELY DIES. I CALLED ROADSIDE ASSISTANCE AND HAD THE TRUCK TOWED TO THE DEALERSHIP. I WAITED FOR OVER 5 HOURS AT THE DEALERSHIP BEFORE THEY TOLD ME WHAT "MIGHT" BE THE PROBLEM. I WAS TOLD THERE MIGHT BE AN ELECTRICAL SHORTAGE BETWEEN THE MONITOR, RADIO, ODOMETER, AND CLIMATE CONTROLS THAT IS CAUSING THE VEHICLE TO SHUT DOWN. THE DEALERSHIP DOESN'T HAVE PARTS TO FIX IT BUT CAN ORDER THEM AND IT MIGHT TAKE A FEW WEEKS TO GET THEM. AS OF NOW I HAVE NO AIR CONDITIONER AND MY RADIO ISN'T WORKING. I HAVE SPOKEN WITH SEVERAL CUSTOMER SERVICE MANAGERS ABOUT THE VEHICLE AND WAS TOLD THERE ISN'T ANYTHING THAT CAN BE DONE EXCEPT WAIT FOR FORD TO FIX IT.
Mfg Campaign: 11003473
Recall Date: Jul 6, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING ON THE HIGH WAY YESTERDAY AND THE CAR COULDN'T BE MOVED WITH THE GAS PEDAL. I COASTED TO THE NEXT EXIT, TURNED OFF THE CAR AND BACK ON AND IT WORKED AGAIN. TODAY THE SAME THING HAPPENED, BUT THIS TIME IT DIDN'T WORK AGAIN. I HAD ADAC (HERE IN GERMANY) COME AND TAKE A LOOK AT IT. THEY RESET THE "SYSTEM" AND FOLLOWED ME TO MY FORD CAR GARAGE SHOP.
Corrective Action:
I WAS DRIVING ON THE HIGH WAY YESTERDAY AND THE CAR COULDN'T BE MOVED WITH THE GAS PEDAL. I COASTED TO THE NEXT EXIT, TURNED OFF THE CAR AND BACK ON AND IT WORKED AGAIN. TODAY THE SAME THING HAPPENED, BUT THIS TIME IT DIDN'T WORK AGAIN. I HAD ADAC (HERE IN GERMANY) COME AND TAKE A LOOK AT IT. THEY RESET THE "SYSTEM" AND FOLLOWED ME TO MY FORD CAR GARAGE SHOP.
Additional Notes:
I WAS DRIVING ON THE HIGH WAY YESTERDAY AND THE CAR COULDN'T BE MOVED WITH THE GAS PEDAL. I COASTED TO THE NEXT EXIT, TURNED OFF THE CAR AND BACK ON AND IT WORKED AGAIN. TODAY THE SAME THING HAPPENED, BUT THIS TIME IT DIDN'T WORK AGAIN. I HAD ADAC (HERE IN GERMANY) COME AND TAKE A LOOK AT IT. THEY RESET THE "SYSTEM" AND FOLLOWED ME TO MY FORD CAR GARAGE SHOP.
Mfg Campaign: 11002947
Recall Date: Jul 4, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE IN MOTION AND ACCELERATING ABOVE 2500 RPM, EXHAUST FUMES FILL THE CABIN. WE TOOK IT INTO A DEALERSHIP WHERE THEY TRIED TO FIX THE ISSUE USING A TECHNICAL BULLETIN FORD ISSUED. THE PROBLEM PERSISTS.
Corrective Action:
WHILE IN MOTION AND ACCELERATING ABOVE 2500 RPM, EXHAUST FUMES FILL THE CABIN. WE TOOK IT INTO A DEALERSHIP WHERE THEY TRIED TO FIX THE ISSUE USING A TECHNICAL BULLETIN FORD ISSUED. THE PROBLEM PERSISTS.
Additional Notes:
WHILE IN MOTION AND ACCELERATING ABOVE 2500 RPM, EXHAUST FUMES FILL THE CABIN. WE TOOK IT INTO A DEALERSHIP WHERE THEY TRIED TO FIX THE ISSUE USING A TECHNICAL BULLETIN FORD ISSUED. THE PROBLEM PERSISTS.
Mfg Campaign: 11002674
Recall Date: Jul 1, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
PURCHASED NEW 2016 FORD EXPLORER SPORT IN JAN 2017. LAST WEEK AT 5400 MILES TIRE SENSOR INDICATED THAT FRONT PASSENGER TIRE LOST AIR TO 6LBS WHILE PARKED. TOOK TO DEALER WHO SAID PUNCTURE OCCURRED WHICH NEVER DID OCCUR. SMALL CRACK IN SIDEWALL LOOKS LIKE DEFECT ON SAME TIRE THAT HAS BEEN RECALLED BY HANKOOK BUT IN A SMALLER SIZE. TIRE IS A 20" HANKOOK VENTUS S1 NOBLE 2. TIRE APPEARS TO BE DESIGNED FOR SEDAN OR SPORTS CAR BUT WAS OEM TIRE ON FORD EXPLORER SPORT...COULD BE A PROBLEM? DEALER EVENTUALLY REPLACED TIRE WITH SAME WITHOUT ADMITTING IT WAS DEFECTIVE.
Corrective Action:
PURCHASED NEW 2016 FORD EXPLORER SPORT IN JAN 2017. LAST WEEK AT 5400 MILES TIRE SENSOR INDICATED THAT FRONT PASSENGER TIRE LOST AIR TO 6LBS WHILE PARKED. TOOK TO DEALER WHO SAID PUNCTURE OCCURRED WHICH NEVER DID OCCUR. SMALL CRACK IN SIDEWALL LOOKS LIKE DEFECT ON SAME TIRE THAT HAS BEEN RECALLED BY HANKOOK BUT IN A SMALLER SIZE. TIRE IS A 20" HANKOOK VENTUS S1 NOBLE 2. TIRE APPEARS TO BE DESIGNED FOR SEDAN OR SPORTS CAR BUT WAS OEM TIRE ON FORD EXPLORER SPORT...COULD BE A PROBLEM? DEALER EVENTUALLY REPLACED TIRE WITH SAME WITHOUT ADMITTING IT WAS DEFECTIVE.
Additional Notes:
PURCHASED NEW 2016 FORD EXPLORER SPORT IN JAN 2017. LAST WEEK AT 5400 MILES TIRE SENSOR INDICATED THAT FRONT PASSENGER TIRE LOST AIR TO 6LBS WHILE PARKED. TOOK TO DEALER WHO SAID PUNCTURE OCCURRED WHICH NEVER DID OCCUR. SMALL CRACK IN SIDEWALL LOOKS LIKE DEFECT ON SAME TIRE THAT HAS BEEN RECALLED BY HANKOOK BUT IN A SMALLER SIZE. TIRE IS A 20" HANKOOK VENTUS S1 NOBLE 2. TIRE APPEARS TO BE DESIGNED FOR SEDAN OR SPORTS CAR BUT WAS OEM TIRE ON FORD EXPLORER SPORT...COULD BE A PROBLEM? DEALER EVENTUALLY REPLACED TIRE WITH SAME WITHOUT ADMITTING IT WAS DEFECTIVE.
Mfg Campaign: 11001642
Recall Date: Jun 27, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED 2016 FORD EXPLORER IN APRIL OF 2016. INITIALLY, SHORTLY AFTER THE PURCHASE, I CONTINUALLY NOTICED THE SMELL OF BURNING PLASTIC FROM THE ENGINE AREA AFTER A LOT OF CITY DRIVING. I ASSUMED IT WAS THE FACT THE VEHICLE WAS NEW AND WAS STILL BREAKING IN. SEVERAL MONTHS WENT BY AND I SIMPLY BECAME ACCUSTOMED TO IT. READ ONLINE ABOUT PLASTIC BAGS MAKING THAT SMELL SOMETIMES WHEN STUCK ON THE HOT EXHAUST PIPES AND THOUGHT IT COULD BE THAT. DIDN'T THINK ABOUT IT MUCH BECAUSE IT WAS NOT OVERBEARING IN THE CABIN. HOWEVER, AS OF SEVERAL WEEKS AGO, SMELL WAS GETTING WORSE SO I MENTIONED TO DEALER. THEY TOLD ME IT'S AN EXHAUST LEAK. IT'S TAKEN TWO WEEKS TO ORDER THE PARTS AND GET ME RESCHEDULED FOR SERVICE AND THE SMELL HAS BECOME MUCH WORSE SINCE THAT VISIT. WONDERING IF TECH LOOSENED EXHAUST SYSTEM. VERY HARD TO DRIVE WITH THE WINDOWS UP - NEEDS CONSTANT FLOW OF FRESH AIR. SMELLS MORE LIKE "TYPICAL" EXHAUST SMELL NOW - INSIDE AND OUTSIDE THE VEHICLE. I DRIVE 30-50 MILES IN THE CITY EACH DAY, SO IT'S A CONSTANT SMELL. CAN'T PARK IN THE GARAGE BECAUSE ODOR GETS INTO THE HOUSE. JUST LEARNING THAT IT'S AN EXHAUST LEAK HAS ME WORRIED BECAUSE I HAVE TOLERATED THIS FOR OVER A YEAR.
Corrective Action:
PURCHASED 2016 FORD EXPLORER IN APRIL OF 2016. INITIALLY, SHORTLY AFTER THE PURCHASE, I CONTINUALLY NOTICED THE SMELL OF BURNING PLASTIC FROM THE ENGINE AREA AFTER A LOT OF CITY DRIVING. I ASSUMED IT WAS THE FACT THE VEHICLE WAS NEW AND WAS STILL BREAKING IN. SEVERAL MONTHS WENT BY AND I SIMPLY BECAME ACCUSTOMED TO IT. READ ONLINE ABOUT PLASTIC BAGS MAKING THAT SMELL SOMETIMES WHEN STUCK ON THE HOT EXHAUST PIPES AND THOUGHT IT COULD BE THAT. DIDN'T THINK ABOUT IT MUCH BECAUSE IT WAS NOT OVERBEARING IN THE CABIN. HOWEVER, AS OF SEVERAL WEEKS AGO, SMELL WAS GETTING WORSE SO I MENTIONED TO DEALER. THEY TOLD ME IT'S AN EXHAUST LEAK. IT'S TAKEN TWO WEEKS TO ORDER THE PARTS AND GET ME RESCHEDULED FOR SERVICE AND THE SMELL HAS BECOME MUCH WORSE SINCE THAT VISIT. WONDERING IF TECH LOOSENED EXHAUST SYSTEM. VERY HARD TO DRIVE WITH THE WINDOWS UP - NEEDS CONSTANT FLOW OF FRESH AIR. SMELLS MORE LIKE "TYPICAL" EXHAUST SMELL NOW - INSIDE AND OUTSIDE THE VEHICLE. I DRIVE 30-50 MILES IN THE CITY EACH DAY, SO IT'S A CONSTANT SMELL. CAN'T PARK IN THE GARAGE BECAUSE ODOR GETS INTO THE HOUSE. JUST LEARNING THAT IT'S AN EXHAUST LEAK HAS ME WORRIED BECAUSE I HAVE TOLERATED THIS FOR OVER A YEAR.
Additional Notes:
PURCHASED 2016 FORD EXPLORER IN APRIL OF 2016. INITIALLY, SHORTLY AFTER THE PURCHASE, I CONTINUALLY NOTICED THE SMELL OF BURNING PLASTIC FROM THE ENGINE AREA AFTER A LOT OF CITY DRIVING. I ASSUMED IT WAS THE FACT THE VEHICLE WAS NEW AND WAS STILL BREAKING IN. SEVERAL MONTHS WENT BY AND I SIMPLY BECAME ACCUSTOMED TO IT. READ ONLINE ABOUT PLASTIC BAGS MAKING THAT SMELL SOMETIMES WHEN STUCK ON THE HOT EXHAUST PIPES AND THOUGHT IT COULD BE THAT. DIDN'T THINK ABOUT IT MUCH BECAUSE IT WAS NOT OVERBEARING IN THE CABIN. HOWEVER, AS OF SEVERAL WEEKS AGO, SMELL WAS GETTING WORSE SO I MENTIONED TO DEALER. THEY TOLD ME IT'S AN EXHAUST LEAK. IT'S TAKEN TWO WEEKS TO ORDER THE PARTS AND GET ME RESCHEDULED FOR SERVICE AND THE SMELL HAS BECOME MUCH WORSE SINCE THAT VISIT. WONDERING IF TECH LOOSENED EXHAUST SYSTEM. VERY HARD TO DRIVE WITH THE WINDOWS UP - NEEDS CONSTANT FLOW OF FRESH AIR. SMELLS MORE LIKE "TYPICAL" EXHAUST SMELL NOW - INSIDE AND OUTSIDE THE VEHICLE. I DRIVE 30-50 MILES IN THE CITY EACH DAY, SO IT'S A CONSTANT SMELL. CAN'T PARK IN THE GARAGE BECAUSE ODOR GETS INTO THE HOUSE. JUST LEARNING THAT IT'S AN EXHAUST LEAK HAS ME WORRIED BECAUSE I HAVE TOLERATED THIS FOR OVER A YEAR.
Mfg Campaign: 11001754
Recall Date: Jun 27, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Corrective Action:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Additional Notes:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Mfg Campaign: 11000679
Recall Date: Jun 22, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Corrective Action:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Additional Notes:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Mfg Campaign: 11000679
Recall Date: Jun 22, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Corrective Action:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Additional Notes:
I HAVE BEEN TAKING THIS VEHICLE INTO THE DEALERSHIP MANY TIMES SINCE JULY 2016 FOR AN EXHAUST SMELL IN THE CABIN WHEN ACCELERATING AND AT HIGH SPEEDS AND CONSTANTLY FEEL DIZZY AND NAUSEOUS WHEN DRIVING THE VEHICLE. I HAVE TRIED MULTIPLE DEALERSHIPS TO FIX AND THEY HAVE TRIED ALL THE TSB'S THAT APPLY TO THE 2011-15'S, BUT SEEM TO NOT WORK ON THE 2016. THEY HAVE RESEALED THE VEHICLE AT LEAST 3 TIMES, REPLACED THE EXHAUST SYSTEM, AND OTHER PARTS, AND WHO KNOWS WHAT ELSE THEY'VE TRIED, BUT STILL WITH NO RESOLUTION. I'M TAKING IT BACK TO THE DEALERSHIP YET AGAIN TOMORROW, BUT REFUSE TO TAKE THIS VEHICLE BACK HOME UNTIL THE SMELL IS COMPLETELY GONE, WHICH SEEMS TO BE AN IMPOSSIBLE FEAT AT THIS POINT. I HAVE A CASE OPEN WITH FORD, BUT HAVE NOT NOT MADE ANY PROGRESS WITH THEM EITHER (OVER 6 WEEKS). PLEASE DO WHAT YOU CAN TO GET THEM TO MAKE A RECALL ASAP BEFORE I BECOME ONE OF THOSE SOCCER MOMS THAT PASSES OUT BEHIND THE WHEEL WITH HER KIDS AND DOGS IN THE CAR AND THEY MAKE A LIFETIME MOVIE ABOUT HOW MY HUSBAND CAN NO LONGER LIVE WITHOUT US :)
Mfg Campaign: 11000679
Recall Date: Jun 22, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TERRIBLE SMELL COMING INTO THE CABIN OF THE VEHICLE WHEN I ACCELERATE AND WHEN IT SITS IN THE SUN. WHEN I ACCELERATE IT SMELLS LIKE A GAS COMING INTO THE CAR, MY KIDS AND I EXPERIENCE FEELING SICK AND HEADACHES. WHEN MY CAR SITS IN THE SUN I GET THIS BURNING GLUE SMELL IN THE CAR THAT ALSO GIVES ME A HEADACHE AND THERE ARE DAYS WHERE I CANNOT DRIVE MY CAR. I HAVE TAKING IT TO THE DEALERSHIP FOUR TIMES AND STILL THE ISSUE IS NOT FIXED, I HAVE SMALL CHILDREN AND I NO LONGER ALLOW THEM TO DRIVE MY VEHICLE DUE TO THE CHEMICALS THAT ARE COMING INTO MY CAR. MY CAR IS NOW STILL SITTING AT DEALERSHIP BECAUSE OF THIS SMELL.
Corrective Action:
TERRIBLE SMELL COMING INTO THE CABIN OF THE VEHICLE WHEN I ACCELERATE AND WHEN IT SITS IN THE SUN. WHEN I ACCELERATE IT SMELLS LIKE A GAS COMING INTO THE CAR, MY KIDS AND I EXPERIENCE FEELING SICK AND HEADACHES. WHEN MY CAR SITS IN THE SUN I GET THIS BURNING GLUE SMELL IN THE CAR THAT ALSO GIVES ME A HEADACHE AND THERE ARE DAYS WHERE I CANNOT DRIVE MY CAR. I HAVE TAKING IT TO THE DEALERSHIP FOUR TIMES AND STILL THE ISSUE IS NOT FIXED, I HAVE SMALL CHILDREN AND I NO LONGER ALLOW THEM TO DRIVE MY VEHICLE DUE TO THE CHEMICALS THAT ARE COMING INTO MY CAR. MY CAR IS NOW STILL SITTING AT DEALERSHIP BECAUSE OF THIS SMELL.
Additional Notes:
TERRIBLE SMELL COMING INTO THE CABIN OF THE VEHICLE WHEN I ACCELERATE AND WHEN IT SITS IN THE SUN. WHEN I ACCELERATE IT SMELLS LIKE A GAS COMING INTO THE CAR, MY KIDS AND I EXPERIENCE FEELING SICK AND HEADACHES. WHEN MY CAR SITS IN THE SUN I GET THIS BURNING GLUE SMELL IN THE CAR THAT ALSO GIVES ME A HEADACHE AND THERE ARE DAYS WHERE I CANNOT DRIVE MY CAR. I HAVE TAKING IT TO THE DEALERSHIP FOUR TIMES AND STILL THE ISSUE IS NOT FIXED, I HAVE SMALL CHILDREN AND I NO LONGER ALLOW THEM TO DRIVE MY VEHICLE DUE TO THE CHEMICALS THAT ARE COMING INTO MY CAR. MY CAR IS NOW STILL SITTING AT DEALERSHIP BECAUSE OF THIS SMELL.
Mfg Campaign: 11000312
Recall Date: Jun 20, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
STRONG EXHAUST SMELL IN CABIN WHENEVER HARD ACCELERATION. FOR EXAMPLE ANYTIME I AM GETTING ON THE FREEWAY FREEWAY.
Corrective Action:
STRONG EXHAUST SMELL IN CABIN WHENEVER HARD ACCELERATION. FOR EXAMPLE ANYTIME I AM GETTING ON THE FREEWAY FREEWAY.
Additional Notes:
STRONG EXHAUST SMELL IN CABIN WHENEVER HARD ACCELERATION. FOR EXAMPLE ANYTIME I AM GETTING ON THE FREEWAY FREEWAY.
Mfg Campaign: 10995774
Recall Date: Jun 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THIS HAS HAPPENED TWICE NOW, WHEN DRIVING ON THE HIGHWAY (WITH NO WARNING OR ANY CHECK ENGINE LIGHTS ON) THE ENGINE WILL SUDDENLY STOP, A NOTICE TO "CHECK MANUAL" PLUS A WRENCH LIGHT WILL COME ON. THE VEHICLE WILL NOT ACCELERATE, FORCING YOU TO COAST OR STOP ON THE SIDE OF A ROAD/HIGHWAY. VEHICLE HAS LESS THAN 14,000 MILES ON AND HAS HAD MAINTENANCE AND OIL CHANGES REGULARLY.)
Corrective Action:
THIS HAS HAPPENED TWICE NOW, WHEN DRIVING ON THE HIGHWAY (WITH NO WARNING OR ANY CHECK ENGINE LIGHTS ON) THE ENGINE WILL SUDDENLY STOP, A NOTICE TO "CHECK MANUAL" PLUS A WRENCH LIGHT WILL COME ON. THE VEHICLE WILL NOT ACCELERATE, FORCING YOU TO COAST OR STOP ON THE SIDE OF A ROAD/HIGHWAY. VEHICLE HAS LESS THAN 14,000 MILES ON AND HAS HAD MAINTENANCE AND OIL CHANGES REGULARLY.)
Additional Notes:
THIS HAS HAPPENED TWICE NOW, WHEN DRIVING ON THE HIGHWAY (WITH NO WARNING OR ANY CHECK ENGINE LIGHTS ON) THE ENGINE WILL SUDDENLY STOP, A NOTICE TO "CHECK MANUAL" PLUS A WRENCH LIGHT WILL COME ON. THE VEHICLE WILL NOT ACCELERATE, FORCING YOU TO COAST OR STOP ON THE SIDE OF A ROAD/HIGHWAY. VEHICLE HAS LESS THAN 14,000 MILES ON AND HAS HAD MAINTENANCE AND OIL CHANGES REGULARLY.)
Mfg Campaign: 10995634
Recall Date: Jun 16, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
NOTICED 2 WEEKS AGO THAT THE HANKOOK VENTUS S1 NOBLE2 TIRES ON OUR EXPLORER WERE PEELING AND CHUNKS WERE COMING OUT. WE BROUGHT THE CAR TO THE DEALER SINCE THEY HAD JUST PERFORMED A TIRE ROTATION A COUPLE WEEKS PRIOR AND SAID THE TIRES WERE IN GOOD SHAPE. THEY SAID "OH, YOU HAVE THE HANKOOK? THOSE ARE KNOWN FOR THAT". THEY COULD NOT REPLACE THEM. CONTACTED HANKOOK AND FORD. WE WERE TOLD THEY WOULD PUT NEW HANKOOK TIRES ON, BUT AFTER LOOKING AT THE COMPLAINTS ONLINE AND THE FACT THAT HANKOOK LISTS THE TIRES AS "THE HANKOOK VENTUS S1 NOBLE 2 TIRE IS AN ULTRA HIGH PERFORMANCE ALL-SEASON TIRE THAT IS DEVELOPED SPECIFICALLY FOR HIGH END SPORTS CARS AND MAXIMUM HANDLING." THIS WOULD MEAN THEY ARE NOT DESIGNED FOR A 4 WHEEL DRIVE SUV. WE ARE STILL DEALIGN WITH FORD TO TRY AND GET A DIFFERENT TIRE PUT ON OUR VEHICLE. HOW SUCH AN UNSAFE TIRE CAN BE SOMETHING THAT A CAR DEALER AND MANUFACTURER CAN KNOWINGLY PUT ON A CAR WHEN "IT IS A KNOWN ISSUE ON THIS VEHICLE WITH THIS TIRE" IS BEYOND MY UNDERSTANDING. TREAD WEAR WAS AT 11,100 WHEN THIS ISSUE OCCURRED.
Corrective Action:
NOTICED 2 WEEKS AGO THAT THE HANKOOK VENTUS S1 NOBLE2 TIRES ON OUR EXPLORER WERE PEELING AND CHUNKS WERE COMING OUT. WE BROUGHT THE CAR TO THE DEALER SINCE THEY HAD JUST PERFORMED A TIRE ROTATION A COUPLE WEEKS PRIOR AND SAID THE TIRES WERE IN GOOD SHAPE. THEY SAID "OH, YOU HAVE THE HANKOOK? THOSE ARE KNOWN FOR THAT". THEY COULD NOT REPLACE THEM. CONTACTED HANKOOK AND FORD. WE WERE TOLD THEY WOULD PUT NEW HANKOOK TIRES ON, BUT AFTER LOOKING AT THE COMPLAINTS ONLINE AND THE FACT THAT HANKOOK LISTS THE TIRES AS "THE HANKOOK VENTUS S1 NOBLE 2 TIRE IS AN ULTRA HIGH PERFORMANCE ALL-SEASON TIRE THAT IS DEVELOPED SPECIFICALLY FOR HIGH END SPORTS CARS AND MAXIMUM HANDLING." THIS WOULD MEAN THEY ARE NOT DESIGNED FOR A 4 WHEEL DRIVE SUV. WE ARE STILL DEALIGN WITH FORD TO TRY AND GET A DIFFERENT TIRE PUT ON OUR VEHICLE. HOW SUCH AN UNSAFE TIRE CAN BE SOMETHING THAT A CAR DEALER AND MANUFACTURER CAN KNOWINGLY PUT ON A CAR WHEN "IT IS A KNOWN ISSUE ON THIS VEHICLE WITH THIS TIRE" IS BEYOND MY UNDERSTANDING. TREAD WEAR WAS AT 11,100 WHEN THIS ISSUE OCCURRED.
Additional Notes:
NOTICED 2 WEEKS AGO THAT THE HANKOOK VENTUS S1 NOBLE2 TIRES ON OUR EXPLORER WERE PEELING AND CHUNKS WERE COMING OUT. WE BROUGHT THE CAR TO THE DEALER SINCE THEY HAD JUST PERFORMED A TIRE ROTATION A COUPLE WEEKS PRIOR AND SAID THE TIRES WERE IN GOOD SHAPE. THEY SAID "OH, YOU HAVE THE HANKOOK? THOSE ARE KNOWN FOR THAT". THEY COULD NOT REPLACE THEM. CONTACTED HANKOOK AND FORD. WE WERE TOLD THEY WOULD PUT NEW HANKOOK TIRES ON, BUT AFTER LOOKING AT THE COMPLAINTS ONLINE AND THE FACT THAT HANKOOK LISTS THE TIRES AS "THE HANKOOK VENTUS S1 NOBLE 2 TIRE IS AN ULTRA HIGH PERFORMANCE ALL-SEASON TIRE THAT IS DEVELOPED SPECIFICALLY FOR HIGH END SPORTS CARS AND MAXIMUM HANDLING." THIS WOULD MEAN THEY ARE NOT DESIGNED FOR A 4 WHEEL DRIVE SUV. WE ARE STILL DEALIGN WITH FORD TO TRY AND GET A DIFFERENT TIRE PUT ON OUR VEHICLE. HOW SUCH AN UNSAFE TIRE CAN BE SOMETHING THAT A CAR DEALER AND MANUFACTURER CAN KNOWINGLY PUT ON A CAR WHEN "IT IS A KNOWN ISSUE ON THIS VEHICLE WITH THIS TIRE" IS BEYOND MY UNDERSTANDING. TREAD WEAR WAS AT 11,100 WHEN THIS ISSUE OCCURRED.
Mfg Campaign: 10994066
Recall Date: Jun 8, 2017
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