Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.
Corrective Action:
A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.
Additional Notes:
A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.
Mfg Campaign: 10854954
Recall Date: Apr 11, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.
Corrective Action:
A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.
Additional Notes:
A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.
Mfg Campaign: 10854954
Recall Date: Apr 11, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
HAD MY FORD EXPLORER 6-MO'S AND WAS DRIVING WITH FAMILY APPROX 45-MPH IN TRAFFIC ON A MAIN STREET WHEN THE GAS PADEL JUST STOP WORKING HAD TO TRY TO GET TO SIDE OF ROAD, VERY DANGEROUS !! . CAR WAS AT FORD DEALER GETTING FIXED FROM 3/14- 3/25 , IT NEEDED A NEW THROTTLE BODY AIR INTAKE, (AT4Z*9E926*B ) AND MOTOR ASY.
Corrective Action:
HAD MY FORD EXPLORER 6-MO'S AND WAS DRIVING WITH FAMILY APPROX 45-MPH IN TRAFFIC ON A MAIN STREET WHEN THE GAS PADEL JUST STOP WORKING HAD TO TRY TO GET TO SIDE OF ROAD, VERY DANGEROUS !! . CAR WAS AT FORD DEALER GETTING FIXED FROM 3/14- 3/25 , IT NEEDED A NEW THROTTLE BODY AIR INTAKE, (AT4Z*9E926*B ) AND MOTOR ASY.
Additional Notes:
HAD MY FORD EXPLORER 6-MO'S AND WAS DRIVING WITH FAMILY APPROX 45-MPH IN TRAFFIC ON A MAIN STREET WHEN THE GAS PADEL JUST STOP WORKING HAD TO TRY TO GET TO SIDE OF ROAD, VERY DANGEROUS !! . CAR WAS AT FORD DEALER GETTING FIXED FROM 3/14- 3/25 , IT NEEDED A NEW THROTTLE BODY AIR INTAKE, (AT4Z*9E926*B ) AND MOTOR ASY.
Mfg Campaign: 10852838
Recall Date: Mar 31, 2016
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
HAD MY FORD EXPLORER 6-MO'S AND WAS DRIVING WITH FAMILY APPROX 45-MPH IN TRAFFIC ON A MAIN STREET WHEN THE GAS PADEL JUST STOP WORKING HAD TO TRY TO GET TO SIDE OF ROAD, VERY DANGEROUS !! . CAR WAS AT FORD DEALER GETTING FIXED FROM 3/14- 3/25 , IT NEEDED A NEW THROTTLE BODY AIR INTAKE, (AT4Z*9E926*B ) AND MOTOR ASY.
Corrective Action:
HAD MY FORD EXPLORER 6-MO'S AND WAS DRIVING WITH FAMILY APPROX 45-MPH IN TRAFFIC ON A MAIN STREET WHEN THE GAS PADEL JUST STOP WORKING HAD TO TRY TO GET TO SIDE OF ROAD, VERY DANGEROUS !! . CAR WAS AT FORD DEALER GETTING FIXED FROM 3/14- 3/25 , IT NEEDED A NEW THROTTLE BODY AIR INTAKE, (AT4Z*9E926*B ) AND MOTOR ASY.
Additional Notes:
HAD MY FORD EXPLORER 6-MO'S AND WAS DRIVING WITH FAMILY APPROX 45-MPH IN TRAFFIC ON A MAIN STREET WHEN THE GAS PADEL JUST STOP WORKING HAD TO TRY TO GET TO SIDE OF ROAD, VERY DANGEROUS !! . CAR WAS AT FORD DEALER GETTING FIXED FROM 3/14- 3/25 , IT NEEDED A NEW THROTTLE BODY AIR INTAKE, (AT4Z*9E926*B ) AND MOTOR ASY.
Mfg Campaign: 10852838
Recall Date: Mar 31, 2016
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
MY WIFE WT. IS APPROX 155LBS THE DRIVE SEAT HAS BEEN FRAYING SINCE THE FIRST MONTH WE PICKED UP THE CAR ON OCT 22. 2015 AND HAS BEEN GETTING WORST NOTHING HAS TORN IT. JUST THE FABRIC HAS BEEN FRAYING , WE WOULD LIKE A KNEW SEAT ?
Corrective Action:
MY WIFE WT. IS APPROX 155LBS THE DRIVE SEAT HAS BEEN FRAYING SINCE THE FIRST MONTH WE PICKED UP THE CAR ON OCT 22. 2015 AND HAS BEEN GETTING WORST NOTHING HAS TORN IT. JUST THE FABRIC HAS BEEN FRAYING , WE WOULD LIKE A KNEW SEAT ?
Additional Notes:
MY WIFE WT. IS APPROX 155LBS THE DRIVE SEAT HAS BEEN FRAYING SINCE THE FIRST MONTH WE PICKED UP THE CAR ON OCT 22. 2015 AND HAS BEEN GETTING WORST NOTHING HAS TORN IT. JUST THE FABRIC HAS BEEN FRAYING , WE WOULD LIKE A KNEW SEAT ?
Mfg Campaign: 10852839
Recall Date: Mar 31, 2016
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE AUTOMATICALLY CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800. UPDATED 05/11/16*LJ *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE AUTOMATICALLY CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800. UPDATED 05/11/16*LJ *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE AUTOMATICALLY CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800. UPDATED 05/11/16*LJ *TR
Mfg Campaign: 10852493
Recall Date: Mar 30, 2016
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.
Corrective Action:
I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.
Additional Notes:
I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.
Mfg Campaign: 10846306
Recall Date: Mar 13, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.
Corrective Action:
I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.
Additional Notes:
I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.
Mfg Campaign: 10846306
Recall Date: Mar 13, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2016 FORD EXPLORER IS MAKING A HIGH PITCH SOUND WHEN THE VEHICLE IS BEING CUT OFF. THE SOUND HAS BEEN DIAGNOSED AS A BAD COOLING FAN BEARING. I'M NOT SURE OF THE EXTENT BUT THIS CANNOT BE A GOOD THING IF THE BEARING IS BAD FOR THE COOLING FAN. A BAD BEARING COULD LEAD TO OTHER ISSUES IF IT IS ALREADY BAD AND THE CAR IS ONLY 4 MONTHS OLD. MY VEHICLE HAS BEEN IN THE SHOP MULTIPLE (6) TIMES FOR JUST THE FAN ITSELF. THE DEALERSHIP COULD NOT FIX IT AND ENLISTED THE ASSISTANCE OF THE MANUFACTURERS TECH LINE AND STILL NO RESOLUTION. MY VEHICLE IS CURRENTLY IN THE SHOP AND I HAD TO INVOLVE THE BETTER BUSINESS BUREAU'S AUTOLINE BECAUSE THE VEHICLE HAS VIOLATED MY STATES LEMON LAW. I WANTED TO MAKE SURE TO REPORT THIS ISSUE SO THAT SOMETHING CAN BE DONE. THIS IS DEFINENTLY A DEFECT IN THE MANUFACTURING OF THE FAN AND I HAVE HAD 3 FANS IN MY VEHICLE AND EACH ONE HAS THE DEFECT. THE FIRST DATE I REPORTED THIS ISSUE WAS ON 01/07/2016.
Corrective Action:
MY 2016 FORD EXPLORER IS MAKING A HIGH PITCH SOUND WHEN THE VEHICLE IS BEING CUT OFF. THE SOUND HAS BEEN DIAGNOSED AS A BAD COOLING FAN BEARING. I'M NOT SURE OF THE EXTENT BUT THIS CANNOT BE A GOOD THING IF THE BEARING IS BAD FOR THE COOLING FAN. A BAD BEARING COULD LEAD TO OTHER ISSUES IF IT IS ALREADY BAD AND THE CAR IS ONLY 4 MONTHS OLD. MY VEHICLE HAS BEEN IN THE SHOP MULTIPLE (6) TIMES FOR JUST THE FAN ITSELF. THE DEALERSHIP COULD NOT FIX IT AND ENLISTED THE ASSISTANCE OF THE MANUFACTURERS TECH LINE AND STILL NO RESOLUTION. MY VEHICLE IS CURRENTLY IN THE SHOP AND I HAD TO INVOLVE THE BETTER BUSINESS BUREAU'S AUTOLINE BECAUSE THE VEHICLE HAS VIOLATED MY STATES LEMON LAW. I WANTED TO MAKE SURE TO REPORT THIS ISSUE SO THAT SOMETHING CAN BE DONE. THIS IS DEFINENTLY A DEFECT IN THE MANUFACTURING OF THE FAN AND I HAVE HAD 3 FANS IN MY VEHICLE AND EACH ONE HAS THE DEFECT. THE FIRST DATE I REPORTED THIS ISSUE WAS ON 01/07/2016.
Additional Notes:
MY 2016 FORD EXPLORER IS MAKING A HIGH PITCH SOUND WHEN THE VEHICLE IS BEING CUT OFF. THE SOUND HAS BEEN DIAGNOSED AS A BAD COOLING FAN BEARING. I'M NOT SURE OF THE EXTENT BUT THIS CANNOT BE A GOOD THING IF THE BEARING IS BAD FOR THE COOLING FAN. A BAD BEARING COULD LEAD TO OTHER ISSUES IF IT IS ALREADY BAD AND THE CAR IS ONLY 4 MONTHS OLD. MY VEHICLE HAS BEEN IN THE SHOP MULTIPLE (6) TIMES FOR JUST THE FAN ITSELF. THE DEALERSHIP COULD NOT FIX IT AND ENLISTED THE ASSISTANCE OF THE MANUFACTURERS TECH LINE AND STILL NO RESOLUTION. MY VEHICLE IS CURRENTLY IN THE SHOP AND I HAD TO INVOLVE THE BETTER BUSINESS BUREAU'S AUTOLINE BECAUSE THE VEHICLE HAS VIOLATED MY STATES LEMON LAW. I WANTED TO MAKE SURE TO REPORT THIS ISSUE SO THAT SOMETHING CAN BE DONE. THIS IS DEFINENTLY A DEFECT IN THE MANUFACTURING OF THE FAN AND I HAVE HAD 3 FANS IN MY VEHICLE AND EACH ONE HAS THE DEFECT. THE FIRST DATE I REPORTED THIS ISSUE WAS ON 01/07/2016.
Mfg Campaign: 10845831
Recall Date: Mar 9, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CABIN FILLS WITH CARBON MONOXIDE DURING UPHILL GRADE THROUGH AC UNIT. OR ENGINE UNDER LOAD. 3000-4000 RPM CREATES SULFUR ROTTEN EGG SMELL IN CABIN. FORD IS GIVING ME THE RUN AROUND.
Corrective Action:
CABIN FILLS WITH CARBON MONOXIDE DURING UPHILL GRADE THROUGH AC UNIT. OR ENGINE UNDER LOAD. 3000-4000 RPM CREATES SULFUR ROTTEN EGG SMELL IN CABIN. FORD IS GIVING ME THE RUN AROUND.
Additional Notes:
CABIN FILLS WITH CARBON MONOXIDE DURING UPHILL GRADE THROUGH AC UNIT. OR ENGINE UNDER LOAD. 3000-4000 RPM CREATES SULFUR ROTTEN EGG SMELL IN CABIN. FORD IS GIVING ME THE RUN AROUND.
Mfg Campaign: 10840008
Recall Date: Mar 5, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
RADIATOR COOLING FAN SQUEALS LOUDLY WHEN CAR IS IDLE OR DRIVING SLOWLY. CAR HAS ALREADY BEEN IN THE SHOP TO REPLACE THE FAN ONCE. NEW FAN BEGAN SQUEALING AGAIN WITHIN 30 MINUTES OF DRIVING AFTER REPAIR. CAR ONLY HAS 4000 MILES ON IT. HAVE READ OTHER COMPLAINTS OF FAULTY COOLING FAN BEARINGS. AFRAID FAN WILL STOP WORKING AND CAUSE FIRE OR OVERHEATING.
Corrective Action:
RADIATOR COOLING FAN SQUEALS LOUDLY WHEN CAR IS IDLE OR DRIVING SLOWLY. CAR HAS ALREADY BEEN IN THE SHOP TO REPLACE THE FAN ONCE. NEW FAN BEGAN SQUEALING AGAIN WITHIN 30 MINUTES OF DRIVING AFTER REPAIR. CAR ONLY HAS 4000 MILES ON IT. HAVE READ OTHER COMPLAINTS OF FAULTY COOLING FAN BEARINGS. AFRAID FAN WILL STOP WORKING AND CAUSE FIRE OR OVERHEATING.
Additional Notes:
RADIATOR COOLING FAN SQUEALS LOUDLY WHEN CAR IS IDLE OR DRIVING SLOWLY. CAR HAS ALREADY BEEN IN THE SHOP TO REPLACE THE FAN ONCE. NEW FAN BEGAN SQUEALING AGAIN WITHIN 30 MINUTES OF DRIVING AFTER REPAIR. CAR ONLY HAS 4000 MILES ON IT. HAVE READ OTHER COMPLAINTS OF FAULTY COOLING FAN BEARINGS. AFRAID FAN WILL STOP WORKING AND CAUSE FIRE OR OVERHEATING.
Mfg Campaign: 10838549
Recall Date: Feb 26, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE MAKING A TURN ON A LOCAL STREET POWER STEERING WENT OUT. I WAS ABLE TO PULL TO THE SIDE SHUT OFF THE VEHICLE AND WAITED A MINUTE AND RESTARTED NO FURTHER ISSUES. I HAVE OWNED MANY EXPLORERS INCLUDING 11-13 AND NOW 16. THE 16 HAS 12K MILES ON IT.
Corrective Action:
WHILE MAKING A TURN ON A LOCAL STREET POWER STEERING WENT OUT. I WAS ABLE TO PULL TO THE SIDE SHUT OFF THE VEHICLE AND WAITED A MINUTE AND RESTARTED NO FURTHER ISSUES. I HAVE OWNED MANY EXPLORERS INCLUDING 11-13 AND NOW 16. THE 16 HAS 12K MILES ON IT.
Additional Notes:
WHILE MAKING A TURN ON A LOCAL STREET POWER STEERING WENT OUT. I WAS ABLE TO PULL TO THE SIDE SHUT OFF THE VEHICLE AND WAITED A MINUTE AND RESTARTED NO FURTHER ISSUES. I HAVE OWNED MANY EXPLORERS INCLUDING 11-13 AND NOW 16. THE 16 HAS 12K MILES ON IT.
Mfg Campaign: 10838706
Recall Date: Feb 26, 2016
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE SEAT BELT LATCH FRACTURED. AS A RESULT THE CONTACT WAS UNABLE TO BUCKLE THE SEAT BELT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,208.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE SEAT BELT LATCH FRACTURED. AS A RESULT THE CONTACT WAS UNABLE TO BUCKLE THE SEAT BELT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,208.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE SEAT BELT LATCH FRACTURED. AS A RESULT THE CONTACT WAS UNABLE TO BUCKLE THE SEAT BELT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,208.
Mfg Campaign: 10836673
Recall Date: Feb 17, 2016
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WIFE WAS DRIVING CAR & STOPPED AT TRAFFIC LIGHT , CALLED ME & SAID CAR FILLED WITH SMOKE & SMELLED BURNING , UPON FURTHER INVESTIGATION FOUND COOLING FAN MOTOR & FAN SHROUD CAUGHT ON FIRE
Corrective Action:
WIFE WAS DRIVING CAR & STOPPED AT TRAFFIC LIGHT , CALLED ME & SAID CAR FILLED WITH SMOKE & SMELLED BURNING , UPON FURTHER INVESTIGATION FOUND COOLING FAN MOTOR & FAN SHROUD CAUGHT ON FIRE
Additional Notes:
WIFE WAS DRIVING CAR & STOPPED AT TRAFFIC LIGHT , CALLED ME & SAID CAR FILLED WITH SMOKE & SMELLED BURNING , UPON FURTHER INVESTIGATION FOUND COOLING FAN MOTOR & FAN SHROUD CAUGHT ON FIRE
Mfg Campaign: 10825354
Recall Date: Feb 10, 2016
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHEN ACCELERATING THE VEHICLE AT VARIOUS SPEEDS, THERE WAS AN EXHAUST ODOR BEING RELEASED INTO THE CABIN OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON THREE OCCASIONS. THE VEHICLE WAS REPAIRED THE FIRST AND SECOND OCCASIONS BUT THE REPAIRS WERE UNKNOWN AND THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 953.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHEN ACCELERATING THE VEHICLE AT VARIOUS SPEEDS, THERE WAS AN EXHAUST ODOR BEING RELEASED INTO THE CABIN OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON THREE OCCASIONS. THE VEHICLE WAS REPAIRED THE FIRST AND SECOND OCCASIONS BUT THE REPAIRS WERE UNKNOWN AND THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 953.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHEN ACCELERATING THE VEHICLE AT VARIOUS SPEEDS, THERE WAS AN EXHAUST ODOR BEING RELEASED INTO THE CABIN OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON THREE OCCASIONS. THE VEHICLE WAS REPAIRED THE FIRST AND SECOND OCCASIONS BUT THE REPAIRS WERE UNKNOWN AND THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 953.
Mfg Campaign: 10825455
Recall Date: Feb 10, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1,400 MILES 1.1 MONTHS, AND GOT A EXTREMELY SOON PROBLEM WHIT THE RADIATOR FAN, NOISE ON BEARINGS DON'T STOP. POSSIBLY THE FAN CAN STOP WORKING SOON AFFECTING TEMPERATURE OF ENGINE HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=438269
Corrective Action:
1,400 MILES 1.1 MONTHS, AND GOT A EXTREMELY SOON PROBLEM WHIT THE RADIATOR FAN, NOISE ON BEARINGS DON'T STOP. POSSIBLY THE FAN CAN STOP WORKING SOON AFFECTING TEMPERATURE OF ENGINE HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=438269
Additional Notes:
1,400 MILES 1.1 MONTHS, AND GOT A EXTREMELY SOON PROBLEM WHIT THE RADIATOR FAN, NOISE ON BEARINGS DON'T STOP. POSSIBLY THE FAN CAN STOP WORKING SOON AFFECTING TEMPERATURE OF ENGINE HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=438269
Mfg Campaign: 10824409
Recall Date: Feb 5, 2016
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
COOLING FAN CAUGHT ON FIRE.
Corrective Action:
COOLING FAN CAUGHT ON FIRE.
Additional Notes:
COOLING FAN CAUGHT ON FIRE.
Mfg Campaign: 10821021
Recall Date: Jan 19, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED 2016 FORD EXPLORER NEW. HAS 4567 MILES ON IT. STARTING NOTICING A POPPING SOUND UNDER FOOT FLOOR BOARD DRIVER SIDE WHENEVER I FIRST START THE VEHICLE AND MOVE FORWARD TO ABOUT 7 MILES PER HOUR ABOUT TWO MONTHS AFTER PURCHASE. NOISE DOES NOT HAPPEN ANYTIME AFTER THE FIRST POP WHILE DRIVING, ONLY WHEN YOU FIRST START THE VEHICLE AND MOVE FORWARD AT ABOUT 7 MPH. TOOK TO FORD DEALER TO HAVE THE NOISE CHECKED OUT THEY ADJUSTED THE FRONT BRIDGE LINK BOLT AS PER TSB 15-0186 AND SAID THE NOISE WAS GONE. I WENT TO PICK UP THE VEHICLE AND AS SOON AS I MOVED FORWARD AT ABOUT 7MPH THE POPPING NOISE CAME BACK. TALKED TO SERVICE WRITER AND HE TALKED TO SOMEONE ELSE AND THEY SAID THAT THIS WAS A NORMAL NOISE AND ALL 2106 EXPLORERS DID THIS. THEY GOT ANOTHER 2016 EXPLORER LIKE MINE FROM THE LOT AND SURE ENOUGH IT MADE THE SAME POPPING NOISE RIGHT AROUND 7 MPH. I GUESS FORD DOES NOT BUILD QUALITY PRODUCTS LIKE ADVERTISED. HARD TO BELIEVE A $35,000.00 VEHICLE WOULD MAKE POPPING NOISES WHEN NEW. MY ADVICE IS "DO NOT" BUT ANY FORD PRODUCTS ESPECIALLY THE EXPLORER.
Corrective Action:
PURCHASED 2016 FORD EXPLORER NEW. HAS 4567 MILES ON IT. STARTING NOTICING A POPPING SOUND UNDER FOOT FLOOR BOARD DRIVER SIDE WHENEVER I FIRST START THE VEHICLE AND MOVE FORWARD TO ABOUT 7 MILES PER HOUR ABOUT TWO MONTHS AFTER PURCHASE. NOISE DOES NOT HAPPEN ANYTIME AFTER THE FIRST POP WHILE DRIVING, ONLY WHEN YOU FIRST START THE VEHICLE AND MOVE FORWARD AT ABOUT 7 MPH. TOOK TO FORD DEALER TO HAVE THE NOISE CHECKED OUT THEY ADJUSTED THE FRONT BRIDGE LINK BOLT AS PER TSB 15-0186 AND SAID THE NOISE WAS GONE. I WENT TO PICK UP THE VEHICLE AND AS SOON AS I MOVED FORWARD AT ABOUT 7MPH THE POPPING NOISE CAME BACK. TALKED TO SERVICE WRITER AND HE TALKED TO SOMEONE ELSE AND THEY SAID THAT THIS WAS A NORMAL NOISE AND ALL 2106 EXPLORERS DID THIS. THEY GOT ANOTHER 2016 EXPLORER LIKE MINE FROM THE LOT AND SURE ENOUGH IT MADE THE SAME POPPING NOISE RIGHT AROUND 7 MPH. I GUESS FORD DOES NOT BUILD QUALITY PRODUCTS LIKE ADVERTISED. HARD TO BELIEVE A $35,000.00 VEHICLE WOULD MAKE POPPING NOISES WHEN NEW. MY ADVICE IS "DO NOT" BUT ANY FORD PRODUCTS ESPECIALLY THE EXPLORER.
Additional Notes:
PURCHASED 2016 FORD EXPLORER NEW. HAS 4567 MILES ON IT. STARTING NOTICING A POPPING SOUND UNDER FOOT FLOOR BOARD DRIVER SIDE WHENEVER I FIRST START THE VEHICLE AND MOVE FORWARD TO ABOUT 7 MILES PER HOUR ABOUT TWO MONTHS AFTER PURCHASE. NOISE DOES NOT HAPPEN ANYTIME AFTER THE FIRST POP WHILE DRIVING, ONLY WHEN YOU FIRST START THE VEHICLE AND MOVE FORWARD AT ABOUT 7 MPH. TOOK TO FORD DEALER TO HAVE THE NOISE CHECKED OUT THEY ADJUSTED THE FRONT BRIDGE LINK BOLT AS PER TSB 15-0186 AND SAID THE NOISE WAS GONE. I WENT TO PICK UP THE VEHICLE AND AS SOON AS I MOVED FORWARD AT ABOUT 7MPH THE POPPING NOISE CAME BACK. TALKED TO SERVICE WRITER AND HE TALKED TO SOMEONE ELSE AND THEY SAID THAT THIS WAS A NORMAL NOISE AND ALL 2106 EXPLORERS DID THIS. THEY GOT ANOTHER 2016 EXPLORER LIKE MINE FROM THE LOT AND SURE ENOUGH IT MADE THE SAME POPPING NOISE RIGHT AROUND 7 MPH. I GUESS FORD DOES NOT BUILD QUALITY PRODUCTS LIKE ADVERTISED. HARD TO BELIEVE A $35,000.00 VEHICLE WOULD MAKE POPPING NOISES WHEN NEW. MY ADVICE IS "DO NOT" BUT ANY FORD PRODUCTS ESPECIALLY THE EXPLORER.
Mfg Campaign: 10817212
Recall Date: Dec 31, 2015
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
PURCHASED A NEW 2016 FORD EXPLORER XLT IN AUGUST 2015. WHEN VEHICLE WAS READY FOR PICK UP WE NOTICED THAT THE DRIVER SIDE MIDDLE ROW SEAT MATERIAL WAS PULLED AWAY FROM THE FOAM CUSHION. THE SELLING DEALER SAID THEY WOULD PUT A WARRANTY CLAIM INTO FORD TO GET THE SEAT FIXED. WE RECEIVED A CALL FROM DEALER A FEW WEEKS LATER AND SAID FORD WOULD FIX THE SEAT AND TAKE THE VEHICLE TO A DEALER CLOSER TO OUR AREA TO HAVE IT FIXED UNDER WARRANTY. WE TOOK THE VEHICLE TO THE DEALER AND THE WARRANTY PERSON THERE WOULD NOT EVEN COME OUT AND LOOK AT IT SINCE WE DID NOT BUY IT THERE. I CALLED THE FORD CS LINE AND MADE A COMPLAINT. THEY CALLED THE DEALER AND ASKED THEM TO LOOK AT THE SEAT. WE TOOK THE VEHICLE BACK TO THEM AND THEY TOOK PICTURES AND SENT TO FORD FOR WARRANTY APPROVAL. WE RECEIVED A CALL FROM CS AND THEY SAID THE PICTURES DID NOT SHOW ANY DAMAGE AND NO REPAIRS WOULD BE MADE. I ASKED THE CS PERSON IF I COULD SEND MY PICTURES OF THE SEAT AND THEY SAID OK. I SENT PICTURES OF THE SEAT DAMAGE AND FORD WENT BACK AND FORTH WITH ME AND EVEN GOT A WARRANTY REP INVOLVED. THE BOTTOM LINE IS THAT THE SEAT CUSHION IS PULLED AWAY FROM THE FOAM AND IT IS DAMAGED, FORD DID GET BACK WITH ME AND SAID IT IS NOT DAMAGED AND THEY WILL NOT COVER UNDER WARRANTY. MY ADVICE TO ANYONE THINKING ABOUT BUYING A FORD PRODUCT ESPECIALLY AN EXPLORER IS NOT TO. APPARENTLY QUALITY CONTROL IS NOT ONE OF THEIR MAIN POINTS. THE VEHICLE ONLY HAS 3550 MILES ON IT AND ALREADY THE RADIO HAS QUIT WORKING AND THE FRONT END MAKES A CLUNKING NOISE WHEN I TAKE OFF. WONDER IF THAT WILL BE COVERED UNDER WARRANTY. VERY DISAPPOINTED!
Corrective Action:
PURCHASED A NEW 2016 FORD EXPLORER XLT IN AUGUST 2015. WHEN VEHICLE WAS READY FOR PICK UP WE NOTICED THAT THE DRIVER SIDE MIDDLE ROW SEAT MATERIAL WAS PULLED AWAY FROM THE FOAM CUSHION. THE SELLING DEALER SAID THEY WOULD PUT A WARRANTY CLAIM INTO FORD TO GET THE SEAT FIXED. WE RECEIVED A CALL FROM DEALER A FEW WEEKS LATER AND SAID FORD WOULD FIX THE SEAT AND TAKE THE VEHICLE TO A DEALER CLOSER TO OUR AREA TO HAVE IT FIXED UNDER WARRANTY. WE TOOK THE VEHICLE TO THE DEALER AND THE WARRANTY PERSON THERE WOULD NOT EVEN COME OUT AND LOOK AT IT SINCE WE DID NOT BUY IT THERE. I CALLED THE FORD CS LINE AND MADE A COMPLAINT. THEY CALLED THE DEALER AND ASKED THEM TO LOOK AT THE SEAT. WE TOOK THE VEHICLE BACK TO THEM AND THEY TOOK PICTURES AND SENT TO FORD FOR WARRANTY APPROVAL. WE RECEIVED A CALL FROM CS AND THEY SAID THE PICTURES DID NOT SHOW ANY DAMAGE AND NO REPAIRS WOULD BE MADE. I ASKED THE CS PERSON IF I COULD SEND MY PICTURES OF THE SEAT AND THEY SAID OK. I SENT PICTURES OF THE SEAT DAMAGE AND FORD WENT BACK AND FORTH WITH ME AND EVEN GOT A WARRANTY REP INVOLVED. THE BOTTOM LINE IS THAT THE SEAT CUSHION IS PULLED AWAY FROM THE FOAM AND IT IS DAMAGED, FORD DID GET BACK WITH ME AND SAID IT IS NOT DAMAGED AND THEY WILL NOT COVER UNDER WARRANTY. MY ADVICE TO ANYONE THINKING ABOUT BUYING A FORD PRODUCT ESPECIALLY AN EXPLORER IS NOT TO. APPARENTLY QUALITY CONTROL IS NOT ONE OF THEIR MAIN POINTS. THE VEHICLE ONLY HAS 3550 MILES ON IT AND ALREADY THE RADIO HAS QUIT WORKING AND THE FRONT END MAKES A CLUNKING NOISE WHEN I TAKE OFF. WONDER IF THAT WILL BE COVERED UNDER WARRANTY. VERY DISAPPOINTED!
Additional Notes:
PURCHASED A NEW 2016 FORD EXPLORER XLT IN AUGUST 2015. WHEN VEHICLE WAS READY FOR PICK UP WE NOTICED THAT THE DRIVER SIDE MIDDLE ROW SEAT MATERIAL WAS PULLED AWAY FROM THE FOAM CUSHION. THE SELLING DEALER SAID THEY WOULD PUT A WARRANTY CLAIM INTO FORD TO GET THE SEAT FIXED. WE RECEIVED A CALL FROM DEALER A FEW WEEKS LATER AND SAID FORD WOULD FIX THE SEAT AND TAKE THE VEHICLE TO A DEALER CLOSER TO OUR AREA TO HAVE IT FIXED UNDER WARRANTY. WE TOOK THE VEHICLE TO THE DEALER AND THE WARRANTY PERSON THERE WOULD NOT EVEN COME OUT AND LOOK AT IT SINCE WE DID NOT BUY IT THERE. I CALLED THE FORD CS LINE AND MADE A COMPLAINT. THEY CALLED THE DEALER AND ASKED THEM TO LOOK AT THE SEAT. WE TOOK THE VEHICLE BACK TO THEM AND THEY TOOK PICTURES AND SENT TO FORD FOR WARRANTY APPROVAL. WE RECEIVED A CALL FROM CS AND THEY SAID THE PICTURES DID NOT SHOW ANY DAMAGE AND NO REPAIRS WOULD BE MADE. I ASKED THE CS PERSON IF I COULD SEND MY PICTURES OF THE SEAT AND THEY SAID OK. I SENT PICTURES OF THE SEAT DAMAGE AND FORD WENT BACK AND FORTH WITH ME AND EVEN GOT A WARRANTY REP INVOLVED. THE BOTTOM LINE IS THAT THE SEAT CUSHION IS PULLED AWAY FROM THE FOAM AND IT IS DAMAGED, FORD DID GET BACK WITH ME AND SAID IT IS NOT DAMAGED AND THEY WILL NOT COVER UNDER WARRANTY. MY ADVICE TO ANYONE THINKING ABOUT BUYING A FORD PRODUCT ESPECIALLY AN EXPLORER IS NOT TO. APPARENTLY QUALITY CONTROL IS NOT ONE OF THEIR MAIN POINTS. THE VEHICLE ONLY HAS 3550 MILES ON IT AND ALREADY THE RADIO HAS QUIT WORKING AND THE FRONT END MAKES A CLUNKING NOISE WHEN I TAKE OFF. WONDER IF THAT WILL BE COVERED UNDER WARRANTY. VERY DISAPPOINTED!
Mfg Campaign: 10808487
Recall Date: Dec 4, 2015
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE I WAS SITTING IN THE DRIVER'S SEAT OF MY RENTAL (THE VEHICLE RUNNING AND IN PARK), I PRESSED #2 OF THE NUMBERED BUTTONS, NEXT TO THE LOCK CONTROLS, AND THE SEAT STARTED MOVING BY ITSELF. THE SEAT MOVED UP AND FORWARD, WHILE THE STEERING WHEEL MOVED DOWN. MY LEGS STARTED TO GET COMPRESSED BY THE STEERING WHEEL, WHILE AT THE SAME TIME MY KNEES WERE BEING FORCED INTO THE PLASTIC PIECES UNDER THE STEERING COLUMN. MY BODY WAS BEING FORCED AGAINST THE STEERING WHEEL. I TRIED TO STOP THE SEAT FROM MOVING BY USING MY BODY TO CREATE A FORCE BUT THE SEAT WOULD NOT STOP. WHEN THE SEAT FINALLY STOPPED, MY LEGS WERE IN PAIN AND I COULD BARELY BREATHE FROM THE STEERING WHEEL BEING AGAINST MY CHEST. I PANICKED AND DIDN'T KNOW WHAT TO DO. MY HUSBAND HAD TO OPEN THE DRIVERS SIDE DOOR AND USE THE CONTROLS TO GET ME FREE. I WAS AFRAID FOR MY LIFE, I COULD'VE BEEN SEVERELY INJURED. IF MY HUSBAND WERE THE ONE TO PRESS THE BUTTON WHILE HE WAS SITTING IN THE DRIVERS SEAT, HE WOULD HAVE BROKEN BONES. MY RENTAL PROVIDER NEVER SHOWED US THE FEATURES OF THE VEHICLE, NOR WERE THERE ANY WRITTEN WARNING LABELS IN CLEAR SIGHT ON THE INSIDE OF THE VEHICLE. MY HUSBAND INFORMED ME AFTER THE INCIDENT THAT THE NUMBERED BUTTONS ON THE DOOR ARE A MEMORY FUNCTION FOR THE SEAT. IT IS NOW A STRONG FEAR OF MINE THAT IF I WERE DRIVING THIS VEHICLE, AND I ACCIDENTALLY PRESSED THIS BUTTON (THINKING I PRESSED THE LOCK CONTROL),THAT I WOULD BE IN A CAR ACCIDENT. THE DESIGN OF THIS MEMORY FUNCTION IS FLAWED AND NEEDS TO BE CORRECTED IMMEDIATELY BEFORE SOMEONE GETS SEVERELY INJURED OR KILLED. I AM ALSO FEARFUL THAT THE RENTAL COMPANY WILL RENT THIS VEHICLE TO SOMEONE ELSE, BECAUSE A LARGER PERSON THAN MYSELF, WILL UNDOUBTEDLY BE INJURED OR KILLED. WHETHER THIS IS A FACTORY PRESET OR A FUNCTION THAT HAD BEEN PROGRAMMED BY A PREVIOUS RENTER OR THE RENTAL COMPANY, I AM UNAWARE, BUT IT NEEDS TO BE ADDRESSED.
Corrective Action:
WHILE I WAS SITTING IN THE DRIVER'S SEAT OF MY RENTAL (THE VEHICLE RUNNING AND IN PARK), I PRESSED #2 OF THE NUMBERED BUTTONS, NEXT TO THE LOCK CONTROLS, AND THE SEAT STARTED MOVING BY ITSELF. THE SEAT MOVED UP AND FORWARD, WHILE THE STEERING WHEEL MOVED DOWN. MY LEGS STARTED TO GET COMPRESSED BY THE STEERING WHEEL, WHILE AT THE SAME TIME MY KNEES WERE BEING FORCED INTO THE PLASTIC PIECES UNDER THE STEERING COLUMN. MY BODY WAS BEING FORCED AGAINST THE STEERING WHEEL. I TRIED TO STOP THE SEAT FROM MOVING BY USING MY BODY TO CREATE A FORCE BUT THE SEAT WOULD NOT STOP. WHEN THE SEAT FINALLY STOPPED, MY LEGS WERE IN PAIN AND I COULD BARELY BREATHE FROM THE STEERING WHEEL BEING AGAINST MY CHEST. I PANICKED AND DIDN'T KNOW WHAT TO DO. MY HUSBAND HAD TO OPEN THE DRIVERS SIDE DOOR AND USE THE CONTROLS TO GET ME FREE. I WAS AFRAID FOR MY LIFE, I COULD'VE BEEN SEVERELY INJURED. IF MY HUSBAND WERE THE ONE TO PRESS THE BUTTON WHILE HE WAS SITTING IN THE DRIVERS SEAT, HE WOULD HAVE BROKEN BONES. MY RENTAL PROVIDER NEVER SHOWED US THE FEATURES OF THE VEHICLE, NOR WERE THERE ANY WRITTEN WARNING LABELS IN CLEAR SIGHT ON THE INSIDE OF THE VEHICLE. MY HUSBAND INFORMED ME AFTER THE INCIDENT THAT THE NUMBERED BUTTONS ON THE DOOR ARE A MEMORY FUNCTION FOR THE SEAT. IT IS NOW A STRONG FEAR OF MINE THAT IF I WERE DRIVING THIS VEHICLE, AND I ACCIDENTALLY PRESSED THIS BUTTON (THINKING I PRESSED THE LOCK CONTROL),THAT I WOULD BE IN A CAR ACCIDENT. THE DESIGN OF THIS MEMORY FUNCTION IS FLAWED AND NEEDS TO BE CORRECTED IMMEDIATELY BEFORE SOMEONE GETS SEVERELY INJURED OR KILLED. I AM ALSO FEARFUL THAT THE RENTAL COMPANY WILL RENT THIS VEHICLE TO SOMEONE ELSE, BECAUSE A LARGER PERSON THAN MYSELF, WILL UNDOUBTEDLY BE INJURED OR KILLED. WHETHER THIS IS A FACTORY PRESET OR A FUNCTION THAT HAD BEEN PROGRAMMED BY A PREVIOUS RENTER OR THE RENTAL COMPANY, I AM UNAWARE, BUT IT NEEDS TO BE ADDRESSED.
Additional Notes:
WHILE I WAS SITTING IN THE DRIVER'S SEAT OF MY RENTAL (THE VEHICLE RUNNING AND IN PARK), I PRESSED #2 OF THE NUMBERED BUTTONS, NEXT TO THE LOCK CONTROLS, AND THE SEAT STARTED MOVING BY ITSELF. THE SEAT MOVED UP AND FORWARD, WHILE THE STEERING WHEEL MOVED DOWN. MY LEGS STARTED TO GET COMPRESSED BY THE STEERING WHEEL, WHILE AT THE SAME TIME MY KNEES WERE BEING FORCED INTO THE PLASTIC PIECES UNDER THE STEERING COLUMN. MY BODY WAS BEING FORCED AGAINST THE STEERING WHEEL. I TRIED TO STOP THE SEAT FROM MOVING BY USING MY BODY TO CREATE A FORCE BUT THE SEAT WOULD NOT STOP. WHEN THE SEAT FINALLY STOPPED, MY LEGS WERE IN PAIN AND I COULD BARELY BREATHE FROM THE STEERING WHEEL BEING AGAINST MY CHEST. I PANICKED AND DIDN'T KNOW WHAT TO DO. MY HUSBAND HAD TO OPEN THE DRIVERS SIDE DOOR AND USE THE CONTROLS TO GET ME FREE. I WAS AFRAID FOR MY LIFE, I COULD'VE BEEN SEVERELY INJURED. IF MY HUSBAND WERE THE ONE TO PRESS THE BUTTON WHILE HE WAS SITTING IN THE DRIVERS SEAT, HE WOULD HAVE BROKEN BONES. MY RENTAL PROVIDER NEVER SHOWED US THE FEATURES OF THE VEHICLE, NOR WERE THERE ANY WRITTEN WARNING LABELS IN CLEAR SIGHT ON THE INSIDE OF THE VEHICLE. MY HUSBAND INFORMED ME AFTER THE INCIDENT THAT THE NUMBERED BUTTONS ON THE DOOR ARE A MEMORY FUNCTION FOR THE SEAT. IT IS NOW A STRONG FEAR OF MINE THAT IF I WERE DRIVING THIS VEHICLE, AND I ACCIDENTALLY PRESSED THIS BUTTON (THINKING I PRESSED THE LOCK CONTROL),THAT I WOULD BE IN A CAR ACCIDENT. THE DESIGN OF THIS MEMORY FUNCTION IS FLAWED AND NEEDS TO BE CORRECTED IMMEDIATELY BEFORE SOMEONE GETS SEVERELY INJURED OR KILLED. I AM ALSO FEARFUL THAT THE RENTAL COMPANY WILL RENT THIS VEHICLE TO SOMEONE ELSE, BECAUSE A LARGER PERSON THAN MYSELF, WILL UNDOUBTEDLY BE INJURED OR KILLED. WHETHER THIS IS A FACTORY PRESET OR A FUNCTION THAT HAD BEEN PROGRAMMED BY A PREVIOUS RENTER OR THE RENTAL COMPANY, I AM UNAWARE, BUT IT NEEDS TO BE ADDRESSED.
Mfg Campaign: 10795268
Recall Date: Nov 21, 2015
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