Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
Potential Consequences:
On August 20, 2022, the left side pillar molding unexpectedly came loose while driving and began flapping about. On August 24-25, 2022, we replaced both exterior a-pillar moldings and brackets at our own expense.
Corrective Action:
On August 20, 2022, the left side pillar molding unexpectedly came loose while driving and began flapping about. On August 24-25, 2022, we replaced both exterior a-pillar moldings and brackets at our own expense.
Additional Notes:
On August 20, 2022, the left side pillar molding unexpectedly came loose while driving and began flapping about. On August 24-25, 2022, we replaced both exterior a-pillar moldings and brackets at our own expense.
Mfg Campaign: 11505023
Recall Date: Feb 1, 2023
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
Potential Consequences:
The passenger side windshield trim flew off while driving on the interstate with no warning. Other than it hitting the side of our car when flying off, no other incident occured. Nobody inspected the windshield trim as we installed a new trim piece we got on Amazon ourselves.
Corrective Action:
The passenger side windshield trim flew off while driving on the interstate with no warning. Other than it hitting the side of our car when flying off, no other incident occured. Nobody inspected the windshield trim as we installed a new trim piece we got on Amazon ourselves.
Additional Notes:
The passenger side windshield trim flew off while driving on the interstate with no warning. Other than it hitting the side of our car when flying off, no other incident occured. Nobody inspected the windshield trim as we installed a new trim piece we got on Amazon ourselves.
Mfg Campaign: 11505044
Recall Date: Feb 1, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving down the Interstate in my 2016 Ford Explorer at approximately 80-85 MPH when a long piece of the windshield trim panel flew off of the car. I didn't realize what had happened until I saw the trim piece missing. Once I saw how big the piece was, I was immediately concerned that the trim piece could have hit another car and seriously injured someone. I took the vehicle to a Ford dealership service center to have the trim piece replaced. The vehicle was not inspected by anyone other than the Ford service center. There was no warning at all prior to the panel flying off. It didn't appear loose or flap in the wind, it literally just flew off.
Corrective Action:
I was driving down the Interstate in my 2016 Ford Explorer at approximately 80-85 MPH when a long piece of the windshield trim panel flew off of the car. I didn't realize what had happened until I saw the trim piece missing. Once I saw how big the piece was, I was immediately concerned that the trim piece could have hit another car and seriously injured someone. I took the vehicle to a Ford dealership service center to have the trim piece replaced. The vehicle was not inspected by anyone other than the Ford service center. There was no warning at all prior to the panel flying off. It didn't appear loose or flap in the wind, it literally just flew off.
Additional Notes:
I was driving down the Interstate in my 2016 Ford Explorer at approximately 80-85 MPH when a long piece of the windshield trim panel flew off of the car. I didn't realize what had happened until I saw the trim piece missing. Once I saw how big the piece was, I was immediately concerned that the trim piece could have hit another car and seriously injured someone. I took the vehicle to a Ford dealership service center to have the trim piece replaced. The vehicle was not inspected by anyone other than the Ford service center. There was no warning at all prior to the panel flying off. It didn't appear loose or flap in the wind, it literally just flew off.
Mfg Campaign: 11504642
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
10/23/22 While driving at highway speeds - Interstate 39 - a large piece of the driver's side windshield trim flew off. We had no impact with anything that would have made it fall off - it simply came apart and landed on the road behind us. We have had the piece fixed since. Body shop could have photos still - if needed. No warning signs were present in the car.
Corrective Action:
10/23/22 While driving at highway speeds - Interstate 39 - a large piece of the driver's side windshield trim flew off. We had no impact with anything that would have made it fall off - it simply came apart and landed on the road behind us. We have had the piece fixed since. Body shop could have photos still - if needed. No warning signs were present in the car.
Additional Notes:
10/23/22 While driving at highway speeds - Interstate 39 - a large piece of the driver's side windshield trim flew off. We had no impact with anything that would have made it fall off - it simply came apart and landed on the road behind us. We have had the piece fixed since. Body shop could have photos still - if needed. No warning signs were present in the car.
Mfg Campaign: 11504652
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
Potential Consequences:
My window pillars flew off both last week. driver and passenger side windshield trim panels flew off in like to caused a wreck.
Corrective Action:
My window pillars flew off both last week. driver and passenger side windshield trim panels flew off in like to caused a wreck.
Additional Notes:
My window pillars flew off both last week. driver and passenger side windshield trim panels flew off in like to caused a wreck.
Mfg Campaign: 11504672
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver windshield trim flew off my 2016 Ford Explorer as I was going down the highway. I saw where this has made the news and wanted my report included in it. Nobody was hurt and I was unable to retrieve the trim.
Corrective Action:
The driver windshield trim flew off my 2016 Ford Explorer as I was going down the highway. I saw where this has made the news and wanted my report included in it. Nobody was hurt and I was unable to retrieve the trim.
Additional Notes:
The driver windshield trim flew off my 2016 Ford Explorer as I was going down the highway. I saw where this has made the news and wanted my report included in it. Nobody was hurt and I was unable to retrieve the trim.
Mfg Campaign: 11504742
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Pieces of my windshield seals are flying off my car endangering other drivers.
Corrective Action:
Pieces of my windshield seals are flying off my car endangering other drivers.
Additional Notes:
Pieces of my windshield seals are flying off my car endangering other drivers.
Mfg Campaign: 11504769
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield outer trim on the passenger side has detached two separate times (I replaced it each time at my cost), and it could be a hazard when it happens while I am driving on the highway.
Corrective Action:
The windshield outer trim on the passenger side has detached two separate times (I replaced it each time at my cost), and it could be a hazard when it happens while I am driving on the highway.
Additional Notes:
The windshield outer trim on the passenger side has detached two separate times (I replaced it each time at my cost), and it could be a hazard when it happens while I am driving on the highway.
Mfg Campaign: 11504787
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Body trim pieces on the b pillar of the vehicle became loose and flew off on the highway, secondary replacement from Ford is now loose and about to come off on both sides, waiting on the warranty from Ford to send another new one.
Corrective Action:
Body trim pieces on the b pillar of the vehicle became loose and flew off on the highway, secondary replacement from Ford is now loose and about to come off on both sides, waiting on the warranty from Ford to send another new one.
Additional Notes:
Body trim pieces on the b pillar of the vehicle became loose and flew off on the highway, secondary replacement from Ford is now loose and about to come off on both sides, waiting on the warranty from Ford to send another new one.
Mfg Campaign: 11504826
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
On September 11th, 2019 we had to replace (while still under warranty) the seat belt buckle assembly on the rear (middle seat, driver side) because it would no longer buckle. On January 23rd, 2023 we returned to our local Ford dealership because the other rear (middle seat, passenger side) seat belt buckle assembly would no longer buckle. Upon inspection by the dealership's trim technicians, it was discovered that the other previously replaced seat belt buckle assembly is also about to fail again as well. So I now have 1 completely broken seat belt buckle assembly and a 2nd one seat belt buckle assembly that is about to fail in the middle row of my Explorer where my children are passengers. This is a repeat safety deficiency and we are very upset about it. We were under the impression our children were safe in their seatbelts in the back seats of our car. We contacted Ford Motor Company about this safety deficiency and were assigned the following case # of [XXX]. We were also assigned the following individual to handle the financial cost of the required repairs: CXS [XXX] Customer Experience Specialist, SUV Team [XXX] |www.ford.com office: [XXX] ext.[XXX] Our Assistant Service Manager at AutoNation Ford sent all the requested repair information and pictures requested by [XXX] at Ford. Our Assistant Service Manager at AutoNation Ford is: [XXX] Phone: [XXX] Unfortunately today, we received a phone call from [XXX] at Ford indicating that we do not qualify to have the repairs of the seatbelts covered by Ford. We find this completely unacceptable that Ford is not going to fix a safety item in a car that is less than 10 years old and in excellent condition. This is the second time these items have failed. Not only are the belts failing to connect, but they are also fraying. We do not believe we should have to pay for this vital safety equipment to be repaired. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
On September 11th, 2019 we had to replace (while still under warranty) the seat belt buckle assembly on the rear (middle seat, driver side) because it would no longer buckle. On January 23rd, 2023 we returned to our local Ford dealership because the other rear (middle seat, passenger side) seat belt buckle assembly would no longer buckle. Upon inspection by the dealership's trim technicians, it was discovered that the other previously replaced seat belt buckle assembly is also about to fail again as well. So I now have 1 completely broken seat belt buckle assembly and a 2nd one seat belt buckle assembly that is about to fail in the middle row of my Explorer where my children are passengers. This is a repeat safety deficiency and we are very upset about it. We were under the impression our children were safe in their seatbelts in the back seats of our car. We contacted Ford Motor Company about this safety deficiency and were assigned the following case # of [XXX]. We were also assigned the following individual to handle the financial cost of the required repairs: CXS [XXX] Customer Experience Specialist, SUV Team [XXX] |www.ford.com office: [XXX] ext.[XXX] Our Assistant Service Manager at AutoNation Ford sent all the requested repair information and pictures requested by [XXX] at Ford. Our Assistant Service Manager at AutoNation Ford is: [XXX] Phone: [XXX] Unfortunately today, we received a phone call from [XXX] at Ford indicating that we do not qualify to have the repairs of the seatbelts covered by Ford. We find this completely unacceptable that Ford is not going to fix a safety item in a car that is less than 10 years old and in excellent condition. This is the second time these items have failed. Not only are the belts failing to connect, but they are also fraying. We do not believe we should have to pay for this vital safety equipment to be repaired. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
On September 11th, 2019 we had to replace (while still under warranty) the seat belt buckle assembly on the rear (middle seat, driver side) because it would no longer buckle. On January 23rd, 2023 we returned to our local Ford dealership because the other rear (middle seat, passenger side) seat belt buckle assembly would no longer buckle. Upon inspection by the dealership's trim technicians, it was discovered that the other previously replaced seat belt buckle assembly is also about to fail again as well. So I now have 1 completely broken seat belt buckle assembly and a 2nd one seat belt buckle assembly that is about to fail in the middle row of my Explorer where my children are passengers. This is a repeat safety deficiency and we are very upset about it. We were under the impression our children were safe in their seatbelts in the back seats of our car. We contacted Ford Motor Company about this safety deficiency and were assigned the following case # of [XXX]. We were also assigned the following individual to handle the financial cost of the required repairs: CXS [XXX] Customer Experience Specialist, SUV Team [XXX] |www.ford.com office: [XXX] ext.[XXX] Our Assistant Service Manager at AutoNation Ford sent all the requested repair information and pictures requested by [XXX] at Ford. Our Assistant Service Manager at AutoNation Ford is: [XXX] Phone: [XXX] Unfortunately today, we received a phone call from [XXX] at Ford indicating that we do not qualify to have the repairs of the seatbelts covered by Ford. We find this completely unacceptable that Ford is not going to fix a safety item in a car that is less than 10 years old and in excellent condition. This is the second time these items have failed. Not only are the belts failing to connect, but they are also fraying. We do not believe we should have to pay for this vital safety equipment to be repaired. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11504487
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2015 Ford Explorer. The contact stated that on multiple occasions while driving at various speeds, the steering wheel seized. The contact turned off and restarted the vehicle; however, the steering wheel seized. Additionally, the contact stated that while driving, the steering became difficult to maneuver the vehicle and veered to one side. The contact then stated that he heard a grinding sound while making left or right turns. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a steering module panel that needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 102,000.
Corrective Action:
The contact owns a 2015 Ford Explorer. The contact stated that on multiple occasions while driving at various speeds, the steering wheel seized. The contact turned off and restarted the vehicle; however, the steering wheel seized. Additionally, the contact stated that while driving, the steering became difficult to maneuver the vehicle and veered to one side. The contact then stated that he heard a grinding sound while making left or right turns. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a steering module panel that needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 102,000.
Additional Notes:
The contact owns a 2015 Ford Explorer. The contact stated that on multiple occasions while driving at various speeds, the steering wheel seized. The contact turned off and restarted the vehicle; however, the steering wheel seized. Additionally, the contact stated that while driving, the steering became difficult to maneuver the vehicle and veered to one side. The contact then stated that he heard a grinding sound while making left or right turns. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a steering module panel that needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 102,000.
Mfg Campaign: 11504498
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Rack and pinion making crackling noises My safety still at risk if I continue driving Yes the dealer ordered the part but is unavailable due to back order. The vehicle has not been inspected besides the dealer.
Corrective Action:
Rack and pinion making crackling noises My safety still at risk if I continue driving Yes the dealer ordered the part but is unavailable due to back order. The vehicle has not been inspected besides the dealer.
Additional Notes:
Rack and pinion making crackling noises My safety still at risk if I continue driving Yes the dealer ordered the part but is unavailable due to back order. The vehicle has not been inspected besides the dealer.
Mfg Campaign: 11504296
Recall Date: Jan 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Purchased vehicle used in November 2022 that had been inspected by the dealer i bought it from. On January 20, 2022 I had routine and recommended service completed, along with multi-point inspection at local Ford dealer. All components tested ok and was told vehicle is in good condition. One of the recommended services I had performed was a coolant flush due to mileage of 105,500. I drove home approx. 18 miles from where I had it serviced. I did not notice a leak when i picked it up because the vehicle was brought out too me from the service bay and i got in the driver's seat and drove off. I didn't notice anything wrong until the next day (Saturday) when i noticed an oily spot on my driveway. I thought during the oil and filter change the day before that oil had spilled on the frame and had dripped down on the driveway while parked. I drove approx 5 miles to pick up pizza and back home. When i arrived back home there was a fast drip of coolant dripping under the vehicle. I sent video to service department, and even though it was a Saturday evening one of the Service Reps called me back. He said they'd come pick up the vehicle if needed, and it was probably just a loose fitting or hose. From Saturday afternoon until Monday morning the vehicle sat unused due to the leak. I drove the vehicle back to Ford Service on Monday morning and dropped off first thing. It did not overhead on the drive, but it was still leaking fluid when i parked it in the service lane. I was called around noon and told the water pump failed, in no part due to the coolant flush of course, and would have to be replaced at a cost of approx. $2,200 due to the engine having to be dropped to access. I had just spent $555 in routine and recommended service so this was an inconvenience to say the least. Was told by service that these water pumps usually fail around 150,000 miles and due to location the engine has to be dropped to repair the water pump causing huge labor charges.
Corrective Action:
Purchased vehicle used in November 2022 that had been inspected by the dealer i bought it from. On January 20, 2022 I had routine and recommended service completed, along with multi-point inspection at local Ford dealer. All components tested ok and was told vehicle is in good condition. One of the recommended services I had performed was a coolant flush due to mileage of 105,500. I drove home approx. 18 miles from where I had it serviced. I did not notice a leak when i picked it up because the vehicle was brought out too me from the service bay and i got in the driver's seat and drove off. I didn't notice anything wrong until the next day (Saturday) when i noticed an oily spot on my driveway. I thought during the oil and filter change the day before that oil had spilled on the frame and had dripped down on the driveway while parked. I drove approx 5 miles to pick up pizza and back home. When i arrived back home there was a fast drip of coolant dripping under the vehicle. I sent video to service department, and even though it was a Saturday evening one of the Service Reps called me back. He said they'd come pick up the vehicle if needed, and it was probably just a loose fitting or hose. From Saturday afternoon until Monday morning the vehicle sat unused due to the leak. I drove the vehicle back to Ford Service on Monday morning and dropped off first thing. It did not overhead on the drive, but it was still leaking fluid when i parked it in the service lane. I was called around noon and told the water pump failed, in no part due to the coolant flush of course, and would have to be replaced at a cost of approx. $2,200 due to the engine having to be dropped to access. I had just spent $555 in routine and recommended service so this was an inconvenience to say the least. Was told by service that these water pumps usually fail around 150,000 miles and due to location the engine has to be dropped to repair the water pump causing huge labor charges.
Additional Notes:
Purchased vehicle used in November 2022 that had been inspected by the dealer i bought it from. On January 20, 2022 I had routine and recommended service completed, along with multi-point inspection at local Ford dealer. All components tested ok and was told vehicle is in good condition. One of the recommended services I had performed was a coolant flush due to mileage of 105,500. I drove home approx. 18 miles from where I had it serviced. I did not notice a leak when i picked it up because the vehicle was brought out too me from the service bay and i got in the driver's seat and drove off. I didn't notice anything wrong until the next day (Saturday) when i noticed an oily spot on my driveway. I thought during the oil and filter change the day before that oil had spilled on the frame and had dripped down on the driveway while parked. I drove approx 5 miles to pick up pizza and back home. When i arrived back home there was a fast drip of coolant dripping under the vehicle. I sent video to service department, and even though it was a Saturday evening one of the Service Reps called me back. He said they'd come pick up the vehicle if needed, and it was probably just a loose fitting or hose. From Saturday afternoon until Monday morning the vehicle sat unused due to the leak. I drove the vehicle back to Ford Service on Monday morning and dropped off first thing. It did not overhead on the drive, but it was still leaking fluid when i parked it in the service lane. I was called around noon and told the water pump failed, in no part due to the coolant flush of course, and would have to be replaced at a cost of approx. $2,200 due to the engine having to be dropped to access. I had just spent $555 in routine and recommended service so this was an inconvenience to say the least. Was told by service that these water pumps usually fail around 150,000 miles and due to location the engine has to be dropped to repair the water pump causing huge labor charges.
Mfg Campaign: 11503562
Recall Date: Jan 25, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
As I was driving my electronic power steering system went out causing me to be unable to steer my vehicle. I was luckily able to get it off the road but had I been going any rate of speed it could have caused a major crash as you cannot steer.
Corrective Action:
As I was driving my electronic power steering system went out causing me to be unable to steer my vehicle. I was luckily able to get it off the road but had I been going any rate of speed it could have caused a major crash as you cannot steer.
Additional Notes:
As I was driving my electronic power steering system went out causing me to be unable to steer my vehicle. I was luckily able to get it off the road but had I been going any rate of speed it could have caused a major crash as you cannot steer.
Mfg Campaign: 11503341
Recall Date: Jan 24, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Ford issued a customer satisfaction program 21B11 regarding the 2nd row seat belt worn or damaged electrical connection which results in the air bag light illuminating. My vehicle is doing this after arguing with the dealership because they did not want to fix it. Only to get my vehicle scheduled on 01/24/23, and this expired on 1/21/23 so Ford will not pay to fix the problem
Corrective Action:
Ford issued a customer satisfaction program 21B11 regarding the 2nd row seat belt worn or damaged electrical connection which results in the air bag light illuminating. My vehicle is doing this after arguing with the dealership because they did not want to fix it. Only to get my vehicle scheduled on 01/24/23, and this expired on 1/21/23 so Ford will not pay to fix the problem
Additional Notes:
Ford issued a customer satisfaction program 21B11 regarding the 2nd row seat belt worn or damaged electrical connection which results in the air bag light illuminating. My vehicle is doing this after arguing with the dealership because they did not want to fix it. Only to get my vehicle scheduled on 01/24/23, and this expired on 1/21/23 so Ford will not pay to fix the problem
Mfg Campaign: 11503342
Recall Date: Jan 24, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Left for work steering locked up with no warning luckily not at a bad part of my morning commute I was doing 55mph was able to come to safe stop tried steering wheel back and fourth after a few attempts it started to tun but was very hard to turn so I turned around and on my way back home numerous lights came on on dash hill assist unavailable terrain management system fault loss of steering and I can't remember the other 1 but I was able to make it home
Corrective Action:
Left for work steering locked up with no warning luckily not at a bad part of my morning commute I was doing 55mph was able to come to safe stop tried steering wheel back and fourth after a few attempts it started to tun but was very hard to turn so I turned around and on my way back home numerous lights came on on dash hill assist unavailable terrain management system fault loss of steering and I can't remember the other 1 but I was able to make it home
Additional Notes:
Left for work steering locked up with no warning luckily not at a bad part of my morning commute I was doing 55mph was able to come to safe stop tried steering wheel back and fourth after a few attempts it started to tun but was very hard to turn so I turned around and on my way back home numerous lights came on on dash hill assist unavailable terrain management system fault loss of steering and I can't remember the other 1 but I was able to make it home
Mfg Campaign: 11501931
Recall Date: Jan 16, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving my 2016 Ford Explorer to the end of my driveway when the steering system locked up. The wheel would not move to either side, and I was forced to stop the vehicle before entering the roadway since this posed a serious safety risk. Fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. No warning light or safety message was displayed by the vehicle when the issue occurred. I initially tried to identify if the steering wheel locking mechanism was to blame, but this was ruled out since the vehicle was actively in "drive" and no other issues were noted with the steering wheel. This steering issue developed on a particularly cold day in December (less than 20 degrees out), however, it is unclear if this issue was related to the colder weather. The steering did not free up for approximately 30 minutes of idle time and multiple attempts to restart the vehicle. The vehicle would always go into drive but had no steering. This issue occurred on the three (3) subsequent days until the vehicle had idled for a period of time. Since this occurrence, the steering has had a grinding sound when moving the wheel. I took the vehicle to a licensed Ford Dealer and was told that the electronic steering rack would need to be replaced. This came as a shock since the vehicle only has 63,000 miles on it. I was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. This steering issue appears to be a blatant safety issue where a driver could unexpectedly lose steering control while actively driving and have no safety message or indicator alerting them to the serious issue. Given the lower mileage of my vehicle, this significant repair both from a safety and monetary standpoint would indicate this is a defect of the 2016 Ford Explorer, and it is unclear why this isn't the subject of a manufacturer recall based on other owner experiences found online.
Corrective Action:
I was driving my 2016 Ford Explorer to the end of my driveway when the steering system locked up. The wheel would not move to either side, and I was forced to stop the vehicle before entering the roadway since this posed a serious safety risk. Fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. No warning light or safety message was displayed by the vehicle when the issue occurred. I initially tried to identify if the steering wheel locking mechanism was to blame, but this was ruled out since the vehicle was actively in "drive" and no other issues were noted with the steering wheel. This steering issue developed on a particularly cold day in December (less than 20 degrees out), however, it is unclear if this issue was related to the colder weather. The steering did not free up for approximately 30 minutes of idle time and multiple attempts to restart the vehicle. The vehicle would always go into drive but had no steering. This issue occurred on the three (3) subsequent days until the vehicle had idled for a period of time. Since this occurrence, the steering has had a grinding sound when moving the wheel. I took the vehicle to a licensed Ford Dealer and was told that the electronic steering rack would need to be replaced. This came as a shock since the vehicle only has 63,000 miles on it. I was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. This steering issue appears to be a blatant safety issue where a driver could unexpectedly lose steering control while actively driving and have no safety message or indicator alerting them to the serious issue. Given the lower mileage of my vehicle, this significant repair both from a safety and monetary standpoint would indicate this is a defect of the 2016 Ford Explorer, and it is unclear why this isn't the subject of a manufacturer recall based on other owner experiences found online.
Additional Notes:
I was driving my 2016 Ford Explorer to the end of my driveway when the steering system locked up. The wheel would not move to either side, and I was forced to stop the vehicle before entering the roadway since this posed a serious safety risk. Fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. No warning light or safety message was displayed by the vehicle when the issue occurred. I initially tried to identify if the steering wheel locking mechanism was to blame, but this was ruled out since the vehicle was actively in "drive" and no other issues were noted with the steering wheel. This steering issue developed on a particularly cold day in December (less than 20 degrees out), however, it is unclear if this issue was related to the colder weather. The steering did not free up for approximately 30 minutes of idle time and multiple attempts to restart the vehicle. The vehicle would always go into drive but had no steering. This issue occurred on the three (3) subsequent days until the vehicle had idled for a period of time. Since this occurrence, the steering has had a grinding sound when moving the wheel. I took the vehicle to a licensed Ford Dealer and was told that the electronic steering rack would need to be replaced. This came as a shock since the vehicle only has 63,000 miles on it. I was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. This steering issue appears to be a blatant safety issue where a driver could unexpectedly lose steering control while actively driving and have no safety message or indicator alerting them to the serious issue. Given the lower mileage of my vehicle, this significant repair both from a safety and monetary standpoint would indicate this is a defect of the 2016 Ford Explorer, and it is unclear why this isn't the subject of a manufacturer recall based on other owner experiences found online.
Mfg Campaign: 11502011
Recall Date: Jan 16, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I went into the store, came out 10 minutes later started the vehicle and it said service electric power steering, this also affected the stabilitrac, hill climb assist, 4wd, and traction control. If this would've happened while I was driving I would've caused an accident as the roads were icy. I brought it to a Ford dealership and the parts needed are on backorder with no lead time! You can't even get aftermarket parts! So now I have a vehicle with only 70k miles on it that I've had for less than a year that I cannot drive and have to continue making payments on because it's not worth anything to trade in. The repairs are going to cost just shy of $3000! Ford needs to recall this now!
Corrective Action:
I went into the store, came out 10 minutes later started the vehicle and it said service electric power steering, this also affected the stabilitrac, hill climb assist, 4wd, and traction control. If this would've happened while I was driving I would've caused an accident as the roads were icy. I brought it to a Ford dealership and the parts needed are on backorder with no lead time! You can't even get aftermarket parts! So now I have a vehicle with only 70k miles on it that I've had for less than a year that I cannot drive and have to continue making payments on because it's not worth anything to trade in. The repairs are going to cost just shy of $3000! Ford needs to recall this now!
Additional Notes:
I went into the store, came out 10 minutes later started the vehicle and it said service electric power steering, this also affected the stabilitrac, hill climb assist, 4wd, and traction control. If this would've happened while I was driving I would've caused an accident as the roads were icy. I brought it to a Ford dealership and the parts needed are on backorder with no lead time! You can't even get aftermarket parts! So now I have a vehicle with only 70k miles on it that I've had for less than a year that I cannot drive and have to continue making payments on because it's not worth anything to trade in. The repairs are going to cost just shy of $3000! Ford needs to recall this now!
Mfg Campaign: 11502046
Recall Date: Jan 16, 2023
Ford Motor Company
Defect Description:
SEATS:CRITICAL FASTENERS
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that the third -row passenger’s side seat was not properly secured to the floor of the vehicle. The contact indicated that an unknown part used to attach the seat to the floor had fractured and the seat was no longer secured to the floor. The vehicle was taken to the local dealer who indicated that the unknown part needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that the third -row passenger’s side seat was not properly secured to the floor of the vehicle. The contact indicated that an unknown part used to attach the seat to the floor had fractured and the seat was no longer secured to the floor. The vehicle was taken to the local dealer who indicated that the unknown part needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that the third -row passenger’s side seat was not properly secured to the floor of the vehicle. The contact indicated that an unknown part used to attach the seat to the floor had fractured and the seat was no longer secured to the floor. The vehicle was taken to the local dealer who indicated that the unknown part needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Mfg Campaign: 11501500
Recall Date: Jan 12, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
"Steering Assist Fault" and Lane Keeping Sys. Malfunction" faults appeared on my dash display. The vehicle is available for inspection if requested. When the faults lit up, I was unable to steer the vehicle. It was as if the steering was completely locked up. Fortunately I was driving down the driveway at the time and was able to stop before entering the roadway. If this would have faulted while on the road at any speed I'm sure an accident or death would have resulted from not being able to steer the vehicle. I took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. They recommended taking it to a dealership to be repaired. This appears to be a known problem to the vehicle manufacture but no recalls have been put out. Parts alone I was quoted $2,500 not including labor and programming costs. Vehicle has only been inspected by a repair shop. Symptoms prior to failure - I bought the car used from a dealership. Took the car back to the dealership a few weeks after purchase because I kept hearing a grinding sound coming from the front end while traveling at highway speed. They test drove it and inspected and said they could not find anything wrong. They ended rotating the tires. This did not help. Drove the car for a year feeling like something was wrong under the hood. Summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. I had that replaced by a repair shop. December 22, 2022 as I pulled into the driveway I heard a popping sound coming from the front end as i turned into the driveway. The next morning, Dec 23, 2022 while heading down my driveway the faults appeared and I was unable to steer.
Corrective Action:
"Steering Assist Fault" and Lane Keeping Sys. Malfunction" faults appeared on my dash display. The vehicle is available for inspection if requested. When the faults lit up, I was unable to steer the vehicle. It was as if the steering was completely locked up. Fortunately I was driving down the driveway at the time and was able to stop before entering the roadway. If this would have faulted while on the road at any speed I'm sure an accident or death would have resulted from not being able to steer the vehicle. I took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. They recommended taking it to a dealership to be repaired. This appears to be a known problem to the vehicle manufacture but no recalls have been put out. Parts alone I was quoted $2,500 not including labor and programming costs. Vehicle has only been inspected by a repair shop. Symptoms prior to failure - I bought the car used from a dealership. Took the car back to the dealership a few weeks after purchase because I kept hearing a grinding sound coming from the front end while traveling at highway speed. They test drove it and inspected and said they could not find anything wrong. They ended rotating the tires. This did not help. Drove the car for a year feeling like something was wrong under the hood. Summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. I had that replaced by a repair shop. December 22, 2022 as I pulled into the driveway I heard a popping sound coming from the front end as i turned into the driveway. The next morning, Dec 23, 2022 while heading down my driveway the faults appeared and I was unable to steer.
Additional Notes:
"Steering Assist Fault" and Lane Keeping Sys. Malfunction" faults appeared on my dash display. The vehicle is available for inspection if requested. When the faults lit up, I was unable to steer the vehicle. It was as if the steering was completely locked up. Fortunately I was driving down the driveway at the time and was able to stop before entering the roadway. If this would have faulted while on the road at any speed I'm sure an accident or death would have resulted from not being able to steer the vehicle. I took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. They recommended taking it to a dealership to be repaired. This appears to be a known problem to the vehicle manufacture but no recalls have been put out. Parts alone I was quoted $2,500 not including labor and programming costs. Vehicle has only been inspected by a repair shop. Symptoms prior to failure - I bought the car used from a dealership. Took the car back to the dealership a few weeks after purchase because I kept hearing a grinding sound coming from the front end while traveling at highway speed. They test drove it and inspected and said they could not find anything wrong. They ended rotating the tires. This did not help. Drove the car for a year feeling like something was wrong under the hood. Summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. I had that replaced by a repair shop. December 22, 2022 as I pulled into the driveway I heard a popping sound coming from the front end as i turned into the driveway. The next morning, Dec 23, 2022 while heading down my driveway the faults appeared and I was unable to steer.
Mfg Campaign: 11501536
Recall Date: Jan 12, 2023
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Valencia, CA • 36 yrs
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