Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
Approximately 2 weeks ago, I received a warning for power assist fault- service soon. Once I turned my truck off and restarted it the warning went away and the truck drove fine. Then about 1 week ago, the warning came back and did not go off. The truck became extremely hard to turn almost locking up while I was driving in traffic. I took the truck to Ford dealership to learn that steering assembly had failed and it would cost $3,000 to fix! I’ve read where this has happened to several others with this same male truck. Luckily, I was not on the highway or this could have resulted in an accident possibly a fatality. This needs to be addressed as this is a very serious issue.
Corrective Action:
Approximately 2 weeks ago, I received a warning for power assist fault- service soon. Once I turned my truck off and restarted it the warning went away and the truck drove fine. Then about 1 week ago, the warning came back and did not go off. The truck became extremely hard to turn almost locking up while I was driving in traffic. I took the truck to Ford dealership to learn that steering assembly had failed and it would cost $3,000 to fix! I’ve read where this has happened to several others with this same male truck. Luckily, I was not on the highway or this could have resulted in an accident possibly a fatality. This needs to be addressed as this is a very serious issue.
Additional Notes:
Approximately 2 weeks ago, I received a warning for power assist fault- service soon. Once I turned my truck off and restarted it the warning went away and the truck drove fine. Then about 1 week ago, the warning came back and did not go off. The truck became extremely hard to turn almost locking up while I was driving in traffic. I took the truck to Ford dealership to learn that steering assembly had failed and it would cost $3,000 to fix! I’ve read where this has happened to several others with this same male truck. Luckily, I was not on the highway or this could have resulted in an accident possibly a fatality. This needs to be addressed as this is a very serious issue.
Mfg Campaign: 11484134
Recall Date: Sep 12, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Complete engine replacement recommended by Ford dealership. Vehicle had the Water Pump and Timing Chain replaced early 2022, has been running good since replacement but out of no where check engine light came on and started running sluggish. Had it towed to Ford and explained the engine is not building compression and recommended new engine. Since purchasing the vehicle brand new had several people we know also had to replace water pump but because of the design was $4000 to replace, find it strange with all the recalls on this vehicle that the water pump isn’t included in the recalls. After hearing from other mechanics the compression could’ve been caused by coolant leak (water pump) into the head gaskets. Basically one problem causing other problems but Ford not admitting any issues but redesigned the engine after 2016, sounds fishy to me.
Corrective Action:
Complete engine replacement recommended by Ford dealership. Vehicle had the Water Pump and Timing Chain replaced early 2022, has been running good since replacement but out of no where check engine light came on and started running sluggish. Had it towed to Ford and explained the engine is not building compression and recommended new engine. Since purchasing the vehicle brand new had several people we know also had to replace water pump but because of the design was $4000 to replace, find it strange with all the recalls on this vehicle that the water pump isn’t included in the recalls. After hearing from other mechanics the compression could’ve been caused by coolant leak (water pump) into the head gaskets. Basically one problem causing other problems but Ford not admitting any issues but redesigned the engine after 2016, sounds fishy to me.
Additional Notes:
Complete engine replacement recommended by Ford dealership. Vehicle had the Water Pump and Timing Chain replaced early 2022, has been running good since replacement but out of no where check engine light came on and started running sluggish. Had it towed to Ford and explained the engine is not building compression and recommended new engine. Since purchasing the vehicle brand new had several people we know also had to replace water pump but because of the design was $4000 to replace, find it strange with all the recalls on this vehicle that the water pump isn’t included in the recalls. After hearing from other mechanics the compression could’ve been caused by coolant leak (water pump) into the head gaskets. Basically one problem causing other problems but Ford not admitting any issues but redesigned the engine after 2016, sounds fishy to me.
Mfg Campaign: 11483561
Recall Date: Sep 8, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Issue with the power steering in the vehicle. Loud grinding when turning vehicle.
Corrective Action:
Issue with the power steering in the vehicle. Loud grinding when turning vehicle.
Additional Notes:
Issue with the power steering in the vehicle. Loud grinding when turning vehicle.
Mfg Campaign: 11483590
Recall Date: Sep 8, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
We own a 2016 Ford Explorer with only 23,000 miles on it. While driving down the road the steering began to make a noise when trying to turn and shortly after it became very hard to keep control of the car (not a power steering issue). We were only a half mile from a dealer when the problem began and we drove it there so they can diagnose the problem. The dealer found that the steering rack needed to be replaced. No warning lights or any messages came on the dashboard prior to issue nor when the issue started.
Corrective Action:
We own a 2016 Ford Explorer with only 23,000 miles on it. While driving down the road the steering began to make a noise when trying to turn and shortly after it became very hard to keep control of the car (not a power steering issue). We were only a half mile from a dealer when the problem began and we drove it there so they can diagnose the problem. The dealer found that the steering rack needed to be replaced. No warning lights or any messages came on the dashboard prior to issue nor when the issue started.
Additional Notes:
We own a 2016 Ford Explorer with only 23,000 miles on it. While driving down the road the steering began to make a noise when trying to turn and shortly after it became very hard to keep control of the car (not a power steering issue). We were only a half mile from a dealer when the problem began and we drove it there so they can diagnose the problem. The dealer found that the steering rack needed to be replaced. No warning lights or any messages came on the dashboard prior to issue nor when the issue started.
Mfg Campaign: 11483202
Recall Date: Sep 7, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn’t fixed the problem now I was told is the active grilled shutters malfunctioning
Corrective Action:
Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn’t fixed the problem now I was told is the active grilled shutters malfunctioning
Additional Notes:
Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn’t fixed the problem now I was told is the active grilled shutters malfunctioning
Mfg Campaign: 11483394
Recall Date: Sep 7, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn’t fixed the problem now I was told is the active grilled shutters malfunctioning
Corrective Action:
Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn’t fixed the problem now I was told is the active grilled shutters malfunctioning
Additional Notes:
Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn’t fixed the problem now I was told is the active grilled shutters malfunctioning
Mfg Campaign: 11483394
Recall Date: Sep 7, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that his while his son was driving approximately 75 MPH, the vehicle lost power steering functionality. The driver was unable to control the vehicle and the vehicle went across two lanes of traffic to the right. The contact stated that numerous unknown warning lights were illuminated. The contact's son was able to steer the vehicle to the residence however, excessive force was needed while steering the vehicle. The contact stated that the steering wheel then seized and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering rack needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer had been made aware of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that his while his son was driving approximately 75 MPH, the vehicle lost power steering functionality. The driver was unable to control the vehicle and the vehicle went across two lanes of traffic to the right. The contact stated that numerous unknown warning lights were illuminated. The contact's son was able to steer the vehicle to the residence however, excessive force was needed while steering the vehicle. The contact stated that the steering wheel then seized and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering rack needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer had been made aware of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that his while his son was driving approximately 75 MPH, the vehicle lost power steering functionality. The driver was unable to control the vehicle and the vehicle went across two lanes of traffic to the right. The contact stated that numerous unknown warning lights were illuminated. The contact's son was able to steer the vehicle to the residence however, excessive force was needed while steering the vehicle. The contact stated that the steering wheel then seized and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering rack needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer had been made aware of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11482387
Recall Date: Sep 1, 2022
Ford Motor Company
Defect Description:
STEERING:RACK AND PINION
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving and making left and right turns, the contact heard a clunking noise in the steering wheel. Additionally, the contact stated that the steering wheel felt detached. The contact stated that the vehicle was swaying to the left and the right. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 89,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving and making left and right turns, the contact heard a clunking noise in the steering wheel. Additionally, the contact stated that the steering wheel felt detached. The contact stated that the vehicle was swaying to the left and the right. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 89,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving and making left and right turns, the contact heard a clunking noise in the steering wheel. Additionally, the contact stated that the steering wheel felt detached. The contact stated that the vehicle was swaying to the left and the right. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 89,000.
Mfg Campaign: 11482287
Recall Date: Aug 31, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Corrective Action:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Additional Notes:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Mfg Campaign: 11481679
Recall Date: Aug 29, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Corrective Action:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Additional Notes:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Mfg Campaign: 11481679
Recall Date: Aug 29, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Corrective Action:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Additional Notes:
You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.
Mfg Campaign: 11481679
Recall Date: Aug 29, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering wheel started making a rubbing sound. Then it started loud grinding/scraping noise. Steering wheel ‘catches’, hard to turn, or locks up. No warning light/s for service were presented. 2 weeks for an appointment by Ford Co. I have had Ford mechanic inspect, & diagnosis is a Electronic Steering Box, Steering Rack. The vehicle has 60, 005 miles. The Ford service rep did not say anything about not driving it. I parked it, afraid of an accident! Waiting on parts. I have read there have been 2,000 complaints filed. How many have not been officially filed?
Corrective Action:
Steering wheel started making a rubbing sound. Then it started loud grinding/scraping noise. Steering wheel ‘catches’, hard to turn, or locks up. No warning light/s for service were presented. 2 weeks for an appointment by Ford Co. I have had Ford mechanic inspect, & diagnosis is a Electronic Steering Box, Steering Rack. The vehicle has 60, 005 miles. The Ford service rep did not say anything about not driving it. I parked it, afraid of an accident! Waiting on parts. I have read there have been 2,000 complaints filed. How many have not been officially filed?
Additional Notes:
Steering wheel started making a rubbing sound. Then it started loud grinding/scraping noise. Steering wheel ‘catches’, hard to turn, or locks up. No warning light/s for service were presented. 2 weeks for an appointment by Ford Co. I have had Ford mechanic inspect, & diagnosis is a Electronic Steering Box, Steering Rack. The vehicle has 60, 005 miles. The Ford service rep did not say anything about not driving it. I parked it, afraid of an accident! Waiting on parts. I have read there have been 2,000 complaints filed. How many have not been officially filed?
Mfg Campaign: 11481665
Recall Date: Aug 28, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the freeway, the right front exterior pillar trim came off and flew back toward traffic behind me. That exterior trim was between the door frame and the windshield. Luckily it did not strike any other vehicle. It could have easily struck another vehicle and caused an accident and/or injury. Prior to the detachment, the trim in question did not appear to be lose or coming off. When I checked with my local Ford Dealer, the service technician told me he knew of many other incidents involving that particular trim coming off on both sides of the vehicle. The dealer replaced the trim at a cost of $500. I later did some research on the internet and found that this has happened to may other owners of Ford Explorers. I notified Ford of the incident, no recalls involving this equipment.
Corrective Action:
While driving on the freeway, the right front exterior pillar trim came off and flew back toward traffic behind me. That exterior trim was between the door frame and the windshield. Luckily it did not strike any other vehicle. It could have easily struck another vehicle and caused an accident and/or injury. Prior to the detachment, the trim in question did not appear to be lose or coming off. When I checked with my local Ford Dealer, the service technician told me he knew of many other incidents involving that particular trim coming off on both sides of the vehicle. The dealer replaced the trim at a cost of $500. I later did some research on the internet and found that this has happened to may other owners of Ford Explorers. I notified Ford of the incident, no recalls involving this equipment.
Additional Notes:
While driving on the freeway, the right front exterior pillar trim came off and flew back toward traffic behind me. That exterior trim was between the door frame and the windshield. Luckily it did not strike any other vehicle. It could have easily struck another vehicle and caused an accident and/or injury. Prior to the detachment, the trim in question did not appear to be lose or coming off. When I checked with my local Ford Dealer, the service technician told me he knew of many other incidents involving that particular trim coming off on both sides of the vehicle. The dealer replaced the trim at a cost of $500. I later did some research on the internet and found that this has happened to may other owners of Ford Explorers. I notified Ford of the incident, no recalls involving this equipment.
Mfg Campaign: 11481000
Recall Date: Aug 24, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving on the interstate and the power steering stopped work. No signs or anything till it stopped working. I had to pull over asap and it was very hard to turn. Now there is no way of getting the part for my car to fix it because of national back order
Corrective Action:
I was driving on the interstate and the power steering stopped work. No signs or anything till it stopped working. I had to pull over asap and it was very hard to turn. Now there is no way of getting the part for my car to fix it because of national back order
Additional Notes:
I was driving on the interstate and the power steering stopped work. No signs or anything till it stopped working. I had to pull over asap and it was very hard to turn. Now there is no way of getting the part for my car to fix it because of national back order
Mfg Campaign: 11481094
Recall Date: Aug 24, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated and the engine temperature gauge indicated that the engine was overheating. The vehicle was immediately taken to the local mechanic who diagnosed the failure was due to a faulty water pump and suggested that the vehicle be taken to the local dealer for servicing. The local dealer was contacted and the service appointment was scheduled. The manufacturer was not yet notified of the failure. The failure mileage was 88,278.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated and the engine temperature gauge indicated that the engine was overheating. The vehicle was immediately taken to the local mechanic who diagnosed the failure was due to a faulty water pump and suggested that the vehicle be taken to the local dealer for servicing. The local dealer was contacted and the service appointment was scheduled. The manufacturer was not yet notified of the failure. The failure mileage was 88,278.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated and the engine temperature gauge indicated that the engine was overheating. The vehicle was immediately taken to the local mechanic who diagnosed the failure was due to a faulty water pump and suggested that the vehicle be taken to the local dealer for servicing. The local dealer was contacted and the service appointment was scheduled. The manufacturer was not yet notified of the failure. The failure mileage was 88,278.
Mfg Campaign: 11480536
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water pumps failing with less than 50,000 miles causing coolant leakage and overheating
Corrective Action:
Water pumps failing with less than 50,000 miles causing coolant leakage and overheating
Additional Notes:
Water pumps failing with less than 50,000 miles causing coolant leakage and overheating
Mfg Campaign: 11479484
Recall Date: Aug 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:DRIVELINE:DRIVESHAFT
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle was shuddering significantly and was emitting abnormal rumbling sounds. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The vehicle was taken to a second dealer Big Valley Ford, Inc. (M-28, Ewen, MI 49925), where it was diagnosed that the driveshaft needed to be replaced. However, the parts were on national backorder. The vehicle was taken to an independent mechanic where it was diagnosed that the driveshaft needed to be replaced. The driveshaft was replaced. However, the failure persisted. The vehicle was taken back to the independent mechanic where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance as the vehicle was out of warranty. The failure mileage was approximately 47,075.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle was shuddering significantly and was emitting abnormal rumbling sounds. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The vehicle was taken to a second dealer Big Valley Ford, Inc. (M-28, Ewen, MI 49925), where it was diagnosed that the driveshaft needed to be replaced. However, the parts were on national backorder. The vehicle was taken to an independent mechanic where it was diagnosed that the driveshaft needed to be replaced. The driveshaft was replaced. However, the failure persisted. The vehicle was taken back to the independent mechanic where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance as the vehicle was out of warranty. The failure mileage was approximately 47,075.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle was shuddering significantly and was emitting abnormal rumbling sounds. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The vehicle was taken to a second dealer Big Valley Ford, Inc. (M-28, Ewen, MI 49925), where it was diagnosed that the driveshaft needed to be replaced. However, the parts were on national backorder. The vehicle was taken to an independent mechanic where it was diagnosed that the driveshaft needed to be replaced. The driveshaft was replaced. However, the failure persisted. The vehicle was taken back to the independent mechanic where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance as the vehicle was out of warranty. The failure mileage was approximately 47,075.
Mfg Campaign: 11479391
Recall Date: Aug 15, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering makes occasional clunking/popping noises at very slow speeds backing out and turning form my driveway. It also occurs occasionally making slow speed turns like on a roundabout or U-turn. On one occasion we had a loss of power steering mid corner and jerking sensation. I had it towed to my local Ford dealer as it is a safety concern and they said they could find no noise and no codes stored. There were no warning lamps indicated. I demonstrated it to t he technician and they said it was "normal". No way is this normal and it is a safety issue as I can feel the clunking and my steering wheel fighting me when it happens. I have read others have experienced similar issues. We purchased the Explorer new and have had no accidents.
Corrective Action:
Steering makes occasional clunking/popping noises at very slow speeds backing out and turning form my driveway. It also occurs occasionally making slow speed turns like on a roundabout or U-turn. On one occasion we had a loss of power steering mid corner and jerking sensation. I had it towed to my local Ford dealer as it is a safety concern and they said they could find no noise and no codes stored. There were no warning lamps indicated. I demonstrated it to t he technician and they said it was "normal". No way is this normal and it is a safety issue as I can feel the clunking and my steering wheel fighting me when it happens. I have read others have experienced similar issues. We purchased the Explorer new and have had no accidents.
Additional Notes:
Steering makes occasional clunking/popping noises at very slow speeds backing out and turning form my driveway. It also occurs occasionally making slow speed turns like on a roundabout or U-turn. On one occasion we had a loss of power steering mid corner and jerking sensation. I had it towed to my local Ford dealer as it is a safety concern and they said they could find no noise and no codes stored. There were no warning lamps indicated. I demonstrated it to t he technician and they said it was "normal". No way is this normal and it is a safety issue as I can feel the clunking and my steering wheel fighting me when it happens. I have read others have experienced similar issues. We purchased the Explorer new and have had no accidents.
Mfg Campaign: 11479064
Recall Date: Aug 12, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Passenger side windshield trim came loose on the freeway and flopped around violently then broke off and went flying behind us. Thankfully it did not hit vehicles behind us as it weighs several pounds and has pointy ends. We purchased this Ford Explorer brand new and it always had some wind noise at freeway speeds on that side. @ 46K miles and the trim replacement was not covered by warranty. The dealer said it is quite common and they see it regularly (and will happily take your $500 to fix it). I have seen several other Explorers (including one Police Ford Explorer) with this missing trim panel and you can find many aftermarket replacement brands selling them online and in auto parts stores. This must be a very common issue to justify several companies making replacements. This issue could be deadly if you are following behind a Ford Explorer when it comes off at speed. Ford has sold millions of these SUV's. Looking at the damage it appears the bottom plastic clip that hold the large trim piece fails then wind gets under the trim and breaks the other clips ultimately sending the part flying.
Corrective Action:
Passenger side windshield trim came loose on the freeway and flopped around violently then broke off and went flying behind us. Thankfully it did not hit vehicles behind us as it weighs several pounds and has pointy ends. We purchased this Ford Explorer brand new and it always had some wind noise at freeway speeds on that side. @ 46K miles and the trim replacement was not covered by warranty. The dealer said it is quite common and they see it regularly (and will happily take your $500 to fix it). I have seen several other Explorers (including one Police Ford Explorer) with this missing trim panel and you can find many aftermarket replacement brands selling them online and in auto parts stores. This must be a very common issue to justify several companies making replacements. This issue could be deadly if you are following behind a Ford Explorer when it comes off at speed. Ford has sold millions of these SUV's. Looking at the damage it appears the bottom plastic clip that hold the large trim piece fails then wind gets under the trim and breaks the other clips ultimately sending the part flying.
Additional Notes:
Passenger side windshield trim came loose on the freeway and flopped around violently then broke off and went flying behind us. Thankfully it did not hit vehicles behind us as it weighs several pounds and has pointy ends. We purchased this Ford Explorer brand new and it always had some wind noise at freeway speeds on that side. @ 46K miles and the trim replacement was not covered by warranty. The dealer said it is quite common and they see it regularly (and will happily take your $500 to fix it). I have seen several other Explorers (including one Police Ford Explorer) with this missing trim panel and you can find many aftermarket replacement brands selling them online and in auto parts stores. This must be a very common issue to justify several companies making replacements. This issue could be deadly if you are following behind a Ford Explorer when it comes off at speed. Ford has sold millions of these SUV's. Looking at the damage it appears the bottom plastic clip that hold the large trim piece fails then wind gets under the trim and breaks the other clips ultimately sending the part flying.
Mfg Campaign: 11479067
Recall Date: Aug 12, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The power steering on my 2016 Ford Explorer failed at 73,000 miles. I had a total loss of power steering and had to be towed to the dealership who, upon investigating the cause, said it was corroded but wasn't visible until they opened the Steering Gear Assembly. After doing some web searches on the topic, I found that this is becoming a common issue with Ford Explorers. There have been many reports of people who have lost power steering while driving. The replacement part is currently on backorder and Ford is in the process of releasing 250 within the next week but they said most have been claimed already. Again, indicating that my experience was not an isolated issue. This is a safety issue.
Corrective Action:
The power steering on my 2016 Ford Explorer failed at 73,000 miles. I had a total loss of power steering and had to be towed to the dealership who, upon investigating the cause, said it was corroded but wasn't visible until they opened the Steering Gear Assembly. After doing some web searches on the topic, I found that this is becoming a common issue with Ford Explorers. There have been many reports of people who have lost power steering while driving. The replacement part is currently on backorder and Ford is in the process of releasing 250 within the next week but they said most have been claimed already. Again, indicating that my experience was not an isolated issue. This is a safety issue.
Additional Notes:
The power steering on my 2016 Ford Explorer failed at 73,000 miles. I had a total loss of power steering and had to be towed to the dealership who, upon investigating the cause, said it was corroded but wasn't visible until they opened the Steering Gear Assembly. After doing some web searches on the topic, I found that this is becoming a common issue with Ford Explorers. There have been many reports of people who have lost power steering while driving. The replacement part is currently on backorder and Ford is in the process of releasing 250 within the next week but they said most have been claimed already. Again, indicating that my experience was not an isolated issue. This is a safety issue.
Mfg Campaign: 11478609
Recall Date: Aug 10, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury