Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 Ford Explorer is in the dealership having the transmission repaired due to a recall that says there is an internal flaw in the design that has to be repaired. In removing the transmission, it was discovered that the transmission mount was cracked. I will have to personally pay for a new transmission mount according to Ford because that detail was not included in the specific recall. My contention is that the jerking and shuddering that happens every time I accelerate has caused the failure of the mount. I believe this is a reasonable explanation to a part of the drive train that is unaffected by normal driving. Bottom line is that the jerking and shuddering that was cause by the torque converter er.al, probably caused enough movement to crack the mount. Obviously the transmission doesnt move under normal circumstances.
Corrective Action:
My 2016 Ford Explorer is in the dealership having the transmission repaired due to a recall that says there is an internal flaw in the design that has to be repaired. In removing the transmission, it was discovered that the transmission mount was cracked. I will have to personally pay for a new transmission mount according to Ford because that detail was not included in the specific recall. My contention is that the jerking and shuddering that happens every time I accelerate has caused the failure of the mount. I believe this is a reasonable explanation to a part of the drive train that is unaffected by normal driving. Bottom line is that the jerking and shuddering that was cause by the torque converter er.al, probably caused enough movement to crack the mount. Obviously the transmission doesnt move under normal circumstances.
Additional Notes:
My 2016 Ford Explorer is in the dealership having the transmission repaired due to a recall that says there is an internal flaw in the design that has to be repaired. In removing the transmission, it was discovered that the transmission mount was cracked. I will have to personally pay for a new transmission mount according to Ford because that detail was not included in the specific recall. My contention is that the jerking and shuddering that happens every time I accelerate has caused the failure of the mount. I believe this is a reasonable explanation to a part of the drive train that is unaffected by normal driving. Bottom line is that the jerking and shuddering that was cause by the torque converter er.al, probably caused enough movement to crack the mount. Obviously the transmission doesnt move under normal circumstances.
Mfg Campaign: 11492154
Recall Date: Nov 3, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.
Corrective Action:
First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.
Additional Notes:
First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.
Mfg Campaign: 11492011
Recall Date: Nov 2, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.
Corrective Action:
First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.
Additional Notes:
First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.
Mfg Campaign: 11492011
Recall Date: Nov 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Crossing busy intersection with children in vehicle, vehicle lunged and wrench symbol came on dash, and as crossing intersection vehicle wouldn't go more than 5mph, this could possibly cause a serious accident injury wife and child or possibly death, this vehicle had approximately 60000 miles.
Corrective Action:
Crossing busy intersection with children in vehicle, vehicle lunged and wrench symbol came on dash, and as crossing intersection vehicle wouldn't go more than 5mph, this could possibly cause a serious accident injury wife and child or possibly death, this vehicle had approximately 60000 miles.
Additional Notes:
Crossing busy intersection with children in vehicle, vehicle lunged and wrench symbol came on dash, and as crossing intersection vehicle wouldn't go more than 5mph, this could possibly cause a serious accident injury wife and child or possibly death, this vehicle had approximately 60000 miles.
Mfg Campaign: 11491720
Recall Date: Nov 1, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Grinding noise when turning wheel noticed Mid-August 2022. No warning lights prior to failure. Aug 22, 2022, took to local mechanic. Diagnosed as faulty steering gear. Told 3500 on backorder. Part failure prevented vehicle from safely steering. August 28, 2022, took to Team Ford Dealer in Navasota, TX. Diagnosed as faulty steering gear. Order replacement, installed. Replacement part malfunctioned when installed at dealer. Warning lights went off, according to service manager. Dealer attempted to reorder. Part backordered. Parts ordering suspended while part redesigned, according to service manager at dealer. Nov. 2, 2022. Part still on backorder. Unable to drive vehicle. Steering gear necessary for vehicle to function safely. Part needing redesigning indicates original part faulty. Part malfunction confirmed by independent mechanic and Ford dealership.
Corrective Action:
Grinding noise when turning wheel noticed Mid-August 2022. No warning lights prior to failure. Aug 22, 2022, took to local mechanic. Diagnosed as faulty steering gear. Told 3500 on backorder. Part failure prevented vehicle from safely steering. August 28, 2022, took to Team Ford Dealer in Navasota, TX. Diagnosed as faulty steering gear. Order replacement, installed. Replacement part malfunctioned when installed at dealer. Warning lights went off, according to service manager. Dealer attempted to reorder. Part backordered. Parts ordering suspended while part redesigned, according to service manager at dealer. Nov. 2, 2022. Part still on backorder. Unable to drive vehicle. Steering gear necessary for vehicle to function safely. Part needing redesigning indicates original part faulty. Part malfunction confirmed by independent mechanic and Ford dealership.
Additional Notes:
Grinding noise when turning wheel noticed Mid-August 2022. No warning lights prior to failure. Aug 22, 2022, took to local mechanic. Diagnosed as faulty steering gear. Told 3500 on backorder. Part failure prevented vehicle from safely steering. August 28, 2022, took to Team Ford Dealer in Navasota, TX. Diagnosed as faulty steering gear. Order replacement, installed. Replacement part malfunctioned when installed at dealer. Warning lights went off, according to service manager. Dealer attempted to reorder. Part backordered. Parts ordering suspended while part redesigned, according to service manager at dealer. Nov. 2, 2022. Part still on backorder. Unable to drive vehicle. Steering gear necessary for vehicle to function safely. Part needing redesigning indicates original part faulty. Part malfunction confirmed by independent mechanic and Ford dealership.
Mfg Campaign: 11491772
Recall Date: Nov 1, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
My airbag light on the dash came on after starting the vehicle and will not go off. I took it to a Ford dealership and was told it was the wiring that goes to the 2nd row airbags and I would need to replace the wiring harness. The cost was estimated $1260.00. I purchased an extended warranty for the vehicle that covered electrical but was told it would not be covered because it went to the airbag and airbags are not covered. I have looked into this airbag problem and it seems this has been an issue for the vehicle for years. If the airbags do not work that is a safety issue and Ford is not doing anything about it. With as many complaints this has and for the safety concern something needs to be done. I can not afford $1200 to fix something that Ford has not bothered to fix for its customers.
Corrective Action:
My airbag light on the dash came on after starting the vehicle and will not go off. I took it to a Ford dealership and was told it was the wiring that goes to the 2nd row airbags and I would need to replace the wiring harness. The cost was estimated $1260.00. I purchased an extended warranty for the vehicle that covered electrical but was told it would not be covered because it went to the airbag and airbags are not covered. I have looked into this airbag problem and it seems this has been an issue for the vehicle for years. If the airbags do not work that is a safety issue and Ford is not doing anything about it. With as many complaints this has and for the safety concern something needs to be done. I can not afford $1200 to fix something that Ford has not bothered to fix for its customers.
Additional Notes:
My airbag light on the dash came on after starting the vehicle and will not go off. I took it to a Ford dealership and was told it was the wiring that goes to the 2nd row airbags and I would need to replace the wiring harness. The cost was estimated $1260.00. I purchased an extended warranty for the vehicle that covered electrical but was told it would not be covered because it went to the airbag and airbags are not covered. I have looked into this airbag problem and it seems this has been an issue for the vehicle for years. If the airbags do not work that is a safety issue and Ford is not doing anything about it. With as many complaints this has and for the safety concern something needs to be done. I can not afford $1200 to fix something that Ford has not bothered to fix for its customers.
Mfg Campaign: 11491623
Recall Date: Oct 31, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
While driving on a state highway and exiting the roadway the steering wheel locked in the turning direction long enough to drive over the small curb on the opposite side of the roadway. If this was a higher exiting speed a larger incident or crash would have been worse.
Corrective Action:
While driving on a state highway and exiting the roadway the steering wheel locked in the turning direction long enough to drive over the small curb on the opposite side of the roadway. If this was a higher exiting speed a larger incident or crash would have been worse.
Additional Notes:
While driving on a state highway and exiting the roadway the steering wheel locked in the turning direction long enough to drive over the small curb on the opposite side of the roadway. If this was a higher exiting speed a larger incident or crash would have been worse.
Mfg Campaign: 11491454
Recall Date: Oct 29, 2022
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that after a rainy day, while entering the vehicle, she noticed water on the front passenger’s side floor. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be sealed. The vehicle was repaired but a year later she experienced the failure again. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that after a rainy day, while entering the vehicle, she noticed water on the front passenger’s side floor. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be sealed. The vehicle was repaired but a year later she experienced the failure again. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that after a rainy day, while entering the vehicle, she noticed water on the front passenger’s side floor. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be sealed. The vehicle was repaired but a year later she experienced the failure again. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Mfg Campaign: 11491293
Recall Date: Oct 28, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle started overheating with the high temperature warning light illuminated. The contact was able to pull over on the side of the road and notice that there was no coolant in the engine due to a coolant leak. The contact added more coolant and the vehicle started to operate normally. The vehicle was diagnosed by an independent mechanic, and he stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by the dealer. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle started overheating with the high temperature warning light illuminated. The contact was able to pull over on the side of the road and notice that there was no coolant in the engine due to a coolant leak. The contact added more coolant and the vehicle started to operate normally. The vehicle was diagnosed by an independent mechanic, and he stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by the dealer. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle started overheating with the high temperature warning light illuminated. The contact was able to pull over on the side of the road and notice that there was no coolant in the engine due to a coolant leak. The contact added more coolant and the vehicle started to operate normally. The vehicle was diagnosed by an independent mechanic, and he stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by the dealer. The failure mileage was 55,000.
Mfg Campaign: 11491335
Recall Date: Oct 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Power Transfer Unit (PTU) exploded cracking the PTU case and Leaking out all gear oil which can be caused by PTU being too close to the exhaust and the PTU overheats from the exhaust heat breaking down the gear oil, this gear oil being over heated and that close to the exhaust could have caught on fire and if I have been on the highway at a high speed it would have caused the vehicle to lose all power going down the highway and in turn we could have been hit and killed due to the immediate loss of power SSM 47993 which has the year make and model of my car already listed on it as well as other ones listed by NHTSA however Ford consumer affairs refuse to do anything or offer any help even though they have acknowledged that there is problems with the PTU in multiple models. Is this truly worth someone's life as this can cause severe damage to the drive shaft when they explode with absolutely no warning or lights on the dash coming on or anything? All Ford Motors consumer affairs could say to me was ma'am your vin number is not listed on our end. My car is a 2016 Ford Explorer Platinum AWD with 3.5L ecoboost with Twin Turbo, it only has 64,660 miles on it.
Corrective Action:
Power Transfer Unit (PTU) exploded cracking the PTU case and Leaking out all gear oil which can be caused by PTU being too close to the exhaust and the PTU overheats from the exhaust heat breaking down the gear oil, this gear oil being over heated and that close to the exhaust could have caught on fire and if I have been on the highway at a high speed it would have caused the vehicle to lose all power going down the highway and in turn we could have been hit and killed due to the immediate loss of power SSM 47993 which has the year make and model of my car already listed on it as well as other ones listed by NHTSA however Ford consumer affairs refuse to do anything or offer any help even though they have acknowledged that there is problems with the PTU in multiple models. Is this truly worth someone's life as this can cause severe damage to the drive shaft when they explode with absolutely no warning or lights on the dash coming on or anything? All Ford Motors consumer affairs could say to me was ma'am your vin number is not listed on our end. My car is a 2016 Ford Explorer Platinum AWD with 3.5L ecoboost with Twin Turbo, it only has 64,660 miles on it.
Additional Notes:
Power Transfer Unit (PTU) exploded cracking the PTU case and Leaking out all gear oil which can be caused by PTU being too close to the exhaust and the PTU overheats from the exhaust heat breaking down the gear oil, this gear oil being over heated and that close to the exhaust could have caught on fire and if I have been on the highway at a high speed it would have caused the vehicle to lose all power going down the highway and in turn we could have been hit and killed due to the immediate loss of power SSM 47993 which has the year make and model of my car already listed on it as well as other ones listed by NHTSA however Ford consumer affairs refuse to do anything or offer any help even though they have acknowledged that there is problems with the PTU in multiple models. Is this truly worth someone's life as this can cause severe damage to the drive shaft when they explode with absolutely no warning or lights on the dash coming on or anything? All Ford Motors consumer affairs could say to me was ma'am your vin number is not listed on our end. My car is a 2016 Ford Explorer Platinum AWD with 3.5L ecoboost with Twin Turbo, it only has 64,660 miles on it.
Mfg Campaign: 11491392
Recall Date: Oct 28, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Clunking and popping noise from steering while steering left or right while slowly traveling forward or reverse. Noise can be heard from steering while front end jacked up off ground. Afraid steering may lock up or fail while driving causing injury or death or stranding. Noise has become more frequent lately, started around 65k miles.
Corrective Action:
Clunking and popping noise from steering while steering left or right while slowly traveling forward or reverse. Noise can be heard from steering while front end jacked up off ground. Afraid steering may lock up or fail while driving causing injury or death or stranding. Noise has become more frequent lately, started around 65k miles.
Additional Notes:
Clunking and popping noise from steering while steering left or right while slowly traveling forward or reverse. Noise can be heard from steering while front end jacked up off ground. Afraid steering may lock up or fail while driving causing injury or death or stranding. Noise has become more frequent lately, started around 65k miles.
Mfg Campaign: 11490957
Recall Date: Oct 26, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle intermittently started shuddering. The contact veered to the side of the road. The contact was able to drive the vehicle to the dealer at lower speeds. The vehicle was taken to the dealer where unknown repairs were completed; however, several weeks later, the contact noticed an abnormally strong burning odor inside the vehicle while driving. Additionally, the contact stated that upon parking the vehicle, she noticed that there was oil leaking onto the ground. The vehicle was taken back to the dealer where the rear main seal was replaced; however, the failure persisted. The vehicle was taken back to the dealer where the rear main seal was replaced a second time; however, the failure persisted. The vehicle was taken back to the dealer who contacted the manufacturer for assistance. The manufacturer sent out a field technician who diagnosed that the crankshaft had failed, and the small block or engine needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer who informed her that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 82,700.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle intermittently started shuddering. The contact veered to the side of the road. The contact was able to drive the vehicle to the dealer at lower speeds. The vehicle was taken to the dealer where unknown repairs were completed; however, several weeks later, the contact noticed an abnormally strong burning odor inside the vehicle while driving. Additionally, the contact stated that upon parking the vehicle, she noticed that there was oil leaking onto the ground. The vehicle was taken back to the dealer where the rear main seal was replaced; however, the failure persisted. The vehicle was taken back to the dealer where the rear main seal was replaced a second time; however, the failure persisted. The vehicle was taken back to the dealer who contacted the manufacturer for assistance. The manufacturer sent out a field technician who diagnosed that the crankshaft had failed, and the small block or engine needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer who informed her that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 82,700.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle intermittently started shuddering. The contact veered to the side of the road. The contact was able to drive the vehicle to the dealer at lower speeds. The vehicle was taken to the dealer where unknown repairs were completed; however, several weeks later, the contact noticed an abnormally strong burning odor inside the vehicle while driving. Additionally, the contact stated that upon parking the vehicle, she noticed that there was oil leaking onto the ground. The vehicle was taken back to the dealer where the rear main seal was replaced; however, the failure persisted. The vehicle was taken back to the dealer where the rear main seal was replaced a second time; however, the failure persisted. The vehicle was taken back to the dealer who contacted the manufacturer for assistance. The manufacturer sent out a field technician who diagnosed that the crankshaft had failed, and the small block or engine needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer who informed her that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 82,700.
Mfg Campaign: 11490874
Recall Date: Oct 25, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
While braking off a highway the steering light appeared and the vehicle began to shake uncontrollably. The ford motor co. stated there was no issue and did not address.
Corrective Action:
While braking off a highway the steering light appeared and the vehicle began to shake uncontrollably. The ford motor co. stated there was no issue and did not address.
Additional Notes:
While braking off a highway the steering light appeared and the vehicle began to shake uncontrollably. The ford motor co. stated there was no issue and did not address.
Mfg Campaign: 11490464
Recall Date: Oct 23, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission died with no warning at under 80k miles. The car lost its ability to accelerate while merging on the highway. Got off highway and to friends home. Car would not reverse and could not accelerate over 15mph. Had it towed to AAA repair shop. According to AAA repair shop a new Transmission is needed. This is unacceptable with only 80k miles, never received warning lights, and regular maintenance. 2016 Ford Explorer has know Transmission issues.
Corrective Action:
Transmission died with no warning at under 80k miles. The car lost its ability to accelerate while merging on the highway. Got off highway and to friends home. Car would not reverse and could not accelerate over 15mph. Had it towed to AAA repair shop. According to AAA repair shop a new Transmission is needed. This is unacceptable with only 80k miles, never received warning lights, and regular maintenance. 2016 Ford Explorer has know Transmission issues.
Additional Notes:
Transmission died with no warning at under 80k miles. The car lost its ability to accelerate while merging on the highway. Got off highway and to friends home. Car would not reverse and could not accelerate over 15mph. Had it towed to AAA repair shop. According to AAA repair shop a new Transmission is needed. This is unacceptable with only 80k miles, never received warning lights, and regular maintenance. 2016 Ford Explorer has know Transmission issues.
Mfg Campaign: 11490505
Recall Date: Oct 23, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering rack failure causing loud popping inside of the rack and pinion causing trouble steering, also abruptly pulling the vehicle or hard steering several reports of people almost wrecking.
Corrective Action:
Steering rack failure causing loud popping inside of the rack and pinion causing trouble steering, also abruptly pulling the vehicle or hard steering several reports of people almost wrecking.
Additional Notes:
Steering rack failure causing loud popping inside of the rack and pinion causing trouble steering, also abruptly pulling the vehicle or hard steering several reports of people almost wrecking.
Mfg Campaign: 11490431
Recall Date: Oct 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
It has a known problem of that the water pump leaks into engine and causes engine failure. It's all over the google. Today, car dealer called me and told me, I would be better replace the water pump before it fails. It is not failed yet, but they said they saw the symptom, which will cause fatality if I don't change it. And it will cost me not to die from that design failure. Is this not a matter for a car manufacturer to cover by recalling it? When I searched on google, there is a law suit going on, and many many forum of people who's having the exact same issue with multiple ford and lincoln model. Please help people on this matter...
Corrective Action:
It has a known problem of that the water pump leaks into engine and causes engine failure. It's all over the google. Today, car dealer called me and told me, I would be better replace the water pump before it fails. It is not failed yet, but they said they saw the symptom, which will cause fatality if I don't change it. And it will cost me not to die from that design failure. Is this not a matter for a car manufacturer to cover by recalling it? When I searched on google, there is a law suit going on, and many many forum of people who's having the exact same issue with multiple ford and lincoln model. Please help people on this matter...
Additional Notes:
It has a known problem of that the water pump leaks into engine and causes engine failure. It's all over the google. Today, car dealer called me and told me, I would be better replace the water pump before it fails. It is not failed yet, but they said they saw the symptom, which will cause fatality if I don't change it. And it will cost me not to die from that design failure. Is this not a matter for a car manufacturer to cover by recalling it? When I searched on google, there is a law suit going on, and many many forum of people who's having the exact same issue with multiple ford and lincoln model. Please help people on this matter...
Mfg Campaign: 11490199
Recall Date: Oct 20, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
With no warning, the steering began to grind with turns and was harder to steer. No warning lights ever appeared. The car was no longer safe to drive. The vehicle is 2016 with low milage, approximately 57,000 miles. The mechanic assessed the vehicle and said the rack and pinion needed replaced. He stated he has begun to see multiple 2016 Ford Explorers coming in with with issues of low milage yet needing the rack and pinion replaced. The car was then taken to a local Ford Dealership. They agreed with the mechanics assessment. The car has now been in the shop for 43 days with no available parts to repair.
Corrective Action:
With no warning, the steering began to grind with turns and was harder to steer. No warning lights ever appeared. The car was no longer safe to drive. The vehicle is 2016 with low milage, approximately 57,000 miles. The mechanic assessed the vehicle and said the rack and pinion needed replaced. He stated he has begun to see multiple 2016 Ford Explorers coming in with with issues of low milage yet needing the rack and pinion replaced. The car was then taken to a local Ford Dealership. They agreed with the mechanics assessment. The car has now been in the shop for 43 days with no available parts to repair.
Additional Notes:
With no warning, the steering began to grind with turns and was harder to steer. No warning lights ever appeared. The car was no longer safe to drive. The vehicle is 2016 with low milage, approximately 57,000 miles. The mechanic assessed the vehicle and said the rack and pinion needed replaced. He stated he has begun to see multiple 2016 Ford Explorers coming in with with issues of low milage yet needing the rack and pinion replaced. The car was then taken to a local Ford Dealership. They agreed with the mechanics assessment. The car has now been in the shop for 43 days with no available parts to repair.
Mfg Campaign: 11489779
Recall Date: Oct 18, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's father-in-law owns a 2016 Ford Explorer. The contact stated that an unknown fluid was leaking from the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer where it was discovered that the water pump was defective and needed to be replaced. The contact paid for the repair; however, soon after the repair, the failure returned. The vehicle was taken back to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.
Corrective Action:
The contact's father-in-law owns a 2016 Ford Explorer. The contact stated that an unknown fluid was leaking from the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer where it was discovered that the water pump was defective and needed to be replaced. The contact paid for the repair; however, soon after the repair, the failure returned. The vehicle was taken back to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.
Additional Notes:
The contact's father-in-law owns a 2016 Ford Explorer. The contact stated that an unknown fluid was leaking from the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer where it was discovered that the water pump was defective and needed to be replaced. The contact paid for the repair; however, soon after the repair, the failure returned. The vehicle was taken back to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.
Mfg Campaign: 11489523
Recall Date: Oct 17, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.
Corrective Action:
On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.
Additional Notes:
On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.
Mfg Campaign: 11489437
Recall Date: Oct 16, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.
Corrective Action:
On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.
Additional Notes:
On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.
Mfg Campaign: 11489437
Recall Date: Oct 16, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury