Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
WE OWN A 2016 FORD EXPLORER, AND HAVING MAJOR ISSUE WITH STEERING ASSIST FAULT SERVICE REQUIRED. WHICH MEANS NEW RACK SYSTEM AT $2,100 +. I'VE READ SO MANY OTHER PEOPLE WITH SAME PROBLEM, AND EVEN WITH PAST EXPLORERS WITH RECALLS. WHY HAS FORD NOT RECALLED THIS PROBLEM AS THEY DID WITH PAST EXPLORERS?? IT'S A DEATH TRAP, AND YOU WILL LIKELY WRECK WHEN THIS HAPPENS. I'M THE LUCKY ONE THIS TIME..
Corrective Action:
WE OWN A 2016 FORD EXPLORER, AND HAVING MAJOR ISSUE WITH STEERING ASSIST FAULT SERVICE REQUIRED. WHICH MEANS NEW RACK SYSTEM AT $2,100 +. I'VE READ SO MANY OTHER PEOPLE WITH SAME PROBLEM, AND EVEN WITH PAST EXPLORERS WITH RECALLS. WHY HAS FORD NOT RECALLED THIS PROBLEM AS THEY DID WITH PAST EXPLORERS?? IT'S A DEATH TRAP, AND YOU WILL LIKELY WRECK WHEN THIS HAPPENS. I'M THE LUCKY ONE THIS TIME..
Additional Notes:
WE OWN A 2016 FORD EXPLORER, AND HAVING MAJOR ISSUE WITH STEERING ASSIST FAULT SERVICE REQUIRED. WHICH MEANS NEW RACK SYSTEM AT $2,100 +. I'VE READ SO MANY OTHER PEOPLE WITH SAME PROBLEM, AND EVEN WITH PAST EXPLORERS WITH RECALLS. WHY HAS FORD NOT RECALLED THIS PROBLEM AS THEY DID WITH PAST EXPLORERS?? IT'S A DEATH TRAP, AND YOU WILL LIKELY WRECK WHEN THIS HAPPENS. I'M THE LUCKY ONE THIS TIME..
Mfg Campaign: 11339311
Recall Date: Jul 14, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECOND ROW SEATING AIRBAG CONTROL AND RE-ROUTES HARNESS. VEHICLE HAS 45,319 MILES (BELOW THE 5YR/60,000 SRS WARRANTY) HOWEVER DEALER CLAIMS REPAIR IS OUT OF POCKET. DEALER ALSO STATED WHEN THE AIRBAG LIGHT IS ON NO AIRBAGS WILL DEPLOY IN EVENT OF ACCIDENT.
Corrective Action:
AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECOND ROW SEATING AIRBAG CONTROL AND RE-ROUTES HARNESS. VEHICLE HAS 45,319 MILES (BELOW THE 5YR/60,000 SRS WARRANTY) HOWEVER DEALER CLAIMS REPAIR IS OUT OF POCKET. DEALER ALSO STATED WHEN THE AIRBAG LIGHT IS ON NO AIRBAGS WILL DEPLOY IN EVENT OF ACCIDENT.
Additional Notes:
AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECOND ROW SEATING AIRBAG CONTROL AND RE-ROUTES HARNESS. VEHICLE HAS 45,319 MILES (BELOW THE 5YR/60,000 SRS WARRANTY) HOWEVER DEALER CLAIMS REPAIR IS OUT OF POCKET. DEALER ALSO STATED WHEN THE AIRBAG LIGHT IS ON NO AIRBAGS WILL DEPLOY IN EVENT OF ACCIDENT.
Mfg Campaign: 11338517
Recall Date: Jul 9, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECOND ROW SEATING AIRBAG CONTROL AND RE-ROUTES HARNESS. VEHICLE HAS 45,319 MILES (BELOW THE 5YR/60,000 SRS WARRANTY) HOWEVER DEALER CLAIMS REPAIR IS OUT OF POCKET. DEALER ALSO STATED WHEN THE AIRBAG LIGHT IS ON NO AIRBAGS WILL DEPLOY IN EVENT OF ACCIDENT.
Corrective Action:
AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECOND ROW SEATING AIRBAG CONTROL AND RE-ROUTES HARNESS. VEHICLE HAS 45,319 MILES (BELOW THE 5YR/60,000 SRS WARRANTY) HOWEVER DEALER CLAIMS REPAIR IS OUT OF POCKET. DEALER ALSO STATED WHEN THE AIRBAG LIGHT IS ON NO AIRBAGS WILL DEPLOY IN EVENT OF ACCIDENT.
Additional Notes:
AIRBAG WARNING LIGHT INDICATOR CAME ON. FORD DEALERSHIP (SOUND FORD RENTON,WA) PERFORMED $150 DIAGNOSTIC WHICH PRODUCE CODE STORED IN RCM "B141B" FOR 2ND ROW DRIVER SIDE INFLATABLE SEAT BELT DEPLOYMENT CONTROL USING OASIS THE DEALER FOUND TSB 16--0001. THIS SERVICE BULLETIN REPLACES THE CONNECTORS FOR THE LEFT AND RIGHT SECOND ROW SEATING AIRBAG CONTROL AND RE-ROUTES HARNESS. VEHICLE HAS 45,319 MILES (BELOW THE 5YR/60,000 SRS WARRANTY) HOWEVER DEALER CLAIMS REPAIR IS OUT OF POCKET. DEALER ALSO STATED WHEN THE AIRBAG LIGHT IS ON NO AIRBAGS WILL DEPLOY IN EVENT OF ACCIDENT.
Mfg Campaign: 11338517
Recall Date: Jul 9, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE OPERATING THE VEHICLE WE NOTICED OVERTIME A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE AS WE DROVE DOWN THE ROAD MAKING TURNS AND BACKING UP OUT OF A PARKING SPACE. WE HAVE READ ABOUT INSTANCES OF PEOPLE EXPERIENCING A PROBLEM DRIVING AND TRYING TO STEER THE CAR AND IT LOCKING PREVENTING STEERING OF THE VEHICLE. THIS HAPPENED TEMPORARILY TO US SO I AM REPORTING IT AS IT CAN BE WORSE DOWN THE ROAD AS A SAFETY HAZARD TO US AND OTHER PEOPLE ON THE ROAD. THE VEHICLE ONLY HAS 40,000 MILES AND SHOULD NOT BE EXPERIENCING THESE TYPES OF ISSUES SO EARLY AND OWNERSHIP. WE DRIVE THE VEHICLE LESS THAN 10000 MILES PER YEAR.
Corrective Action:
WHILE OPERATING THE VEHICLE WE NOTICED OVERTIME A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE AS WE DROVE DOWN THE ROAD MAKING TURNS AND BACKING UP OUT OF A PARKING SPACE. WE HAVE READ ABOUT INSTANCES OF PEOPLE EXPERIENCING A PROBLEM DRIVING AND TRYING TO STEER THE CAR AND IT LOCKING PREVENTING STEERING OF THE VEHICLE. THIS HAPPENED TEMPORARILY TO US SO I AM REPORTING IT AS IT CAN BE WORSE DOWN THE ROAD AS A SAFETY HAZARD TO US AND OTHER PEOPLE ON THE ROAD. THE VEHICLE ONLY HAS 40,000 MILES AND SHOULD NOT BE EXPERIENCING THESE TYPES OF ISSUES SO EARLY AND OWNERSHIP. WE DRIVE THE VEHICLE LESS THAN 10000 MILES PER YEAR.
Additional Notes:
WHILE OPERATING THE VEHICLE WE NOTICED OVERTIME A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE AS WE DROVE DOWN THE ROAD MAKING TURNS AND BACKING UP OUT OF A PARKING SPACE. WE HAVE READ ABOUT INSTANCES OF PEOPLE EXPERIENCING A PROBLEM DRIVING AND TRYING TO STEER THE CAR AND IT LOCKING PREVENTING STEERING OF THE VEHICLE. THIS HAPPENED TEMPORARILY TO US SO I AM REPORTING IT AS IT CAN BE WORSE DOWN THE ROAD AS A SAFETY HAZARD TO US AND OTHER PEOPLE ON THE ROAD. THE VEHICLE ONLY HAS 40,000 MILES AND SHOULD NOT BE EXPERIENCING THESE TYPES OF ISSUES SO EARLY AND OWNERSHIP. WE DRIVE THE VEHICLE LESS THAN 10000 MILES PER YEAR.
Mfg Campaign: 11338308
Recall Date: Jul 8, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE SITTING AT A STOP LIGHT MULTIPLE WARNING SENSORS WENT OFF AND WE LOST ALL POWER STEERING ONCE WE STARTED TO ACCELERATE THE CAR. WE TOOK THE CAR TO OUR MECHANIC WHO SAID THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED. THIS CAR HAS 53K MILES ON IT. I HAVE TWO SMALL CHILDREN AND HAD THIS HAPPENED ON A BUSY ROAD, IT WOULD HAVE PUT ALL OF US IN EXTREME DANGER. THERE WAS NO PREVIOUS WARNINGS, IT JUST WENT.
Corrective Action:
WHILE SITTING AT A STOP LIGHT MULTIPLE WARNING SENSORS WENT OFF AND WE LOST ALL POWER STEERING ONCE WE STARTED TO ACCELERATE THE CAR. WE TOOK THE CAR TO OUR MECHANIC WHO SAID THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED. THIS CAR HAS 53K MILES ON IT. I HAVE TWO SMALL CHILDREN AND HAD THIS HAPPENED ON A BUSY ROAD, IT WOULD HAVE PUT ALL OF US IN EXTREME DANGER. THERE WAS NO PREVIOUS WARNINGS, IT JUST WENT.
Additional Notes:
WHILE SITTING AT A STOP LIGHT MULTIPLE WARNING SENSORS WENT OFF AND WE LOST ALL POWER STEERING ONCE WE STARTED TO ACCELERATE THE CAR. WE TOOK THE CAR TO OUR MECHANIC WHO SAID THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED. THIS CAR HAS 53K MILES ON IT. I HAVE TWO SMALL CHILDREN AND HAD THIS HAPPENED ON A BUSY ROAD, IT WOULD HAVE PUT ALL OF US IN EXTREME DANGER. THERE WAS NO PREVIOUS WARNINGS, IT JUST WENT.
Mfg Campaign: 11337866
Recall Date: Jul 7, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
REAR AIRBAG SEATBELT FEATURE MALFUNCTIONS BY TRIGGERING AIRBAG WARNING LIGHT ON DASH BOARD. OBD DIAGNOSTIC PRODUCES NO ERROR CODES. WARNING LIGHT IS INTERMITTENT AND MOST COMMON AFTER REAR PASSENGERS USE SEAT BELTS.
Corrective Action:
REAR AIRBAG SEATBELT FEATURE MALFUNCTIONS BY TRIGGERING AIRBAG WARNING LIGHT ON DASH BOARD. OBD DIAGNOSTIC PRODUCES NO ERROR CODES. WARNING LIGHT IS INTERMITTENT AND MOST COMMON AFTER REAR PASSENGERS USE SEAT BELTS.
Additional Notes:
REAR AIRBAG SEATBELT FEATURE MALFUNCTIONS BY TRIGGERING AIRBAG WARNING LIGHT ON DASH BOARD. OBD DIAGNOSTIC PRODUCES NO ERROR CODES. WARNING LIGHT IS INTERMITTENT AND MOST COMMON AFTER REAR PASSENGERS USE SEAT BELTS.
Mfg Campaign: 11337611
Recall Date: Jul 6, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
REAR AIRBAG SEATBELT FEATURE MALFUNCTIONS BY TRIGGERING AIRBAG WARNING LIGHT ON DASH BOARD. OBD DIAGNOSTIC PRODUCES NO ERROR CODES. WARNING LIGHT IS INTERMITTENT AND MOST COMMON AFTER REAR PASSENGERS USE SEAT BELTS.
Corrective Action:
REAR AIRBAG SEATBELT FEATURE MALFUNCTIONS BY TRIGGERING AIRBAG WARNING LIGHT ON DASH BOARD. OBD DIAGNOSTIC PRODUCES NO ERROR CODES. WARNING LIGHT IS INTERMITTENT AND MOST COMMON AFTER REAR PASSENGERS USE SEAT BELTS.
Additional Notes:
REAR AIRBAG SEATBELT FEATURE MALFUNCTIONS BY TRIGGERING AIRBAG WARNING LIGHT ON DASH BOARD. OBD DIAGNOSTIC PRODUCES NO ERROR CODES. WARNING LIGHT IS INTERMITTENT AND MOST COMMON AFTER REAR PASSENGERS USE SEAT BELTS.
Mfg Campaign: 11337611
Recall Date: Jul 6, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THIS IS A POLICE VEHICLE AND WHILE RESPONDING TO AN EMERGENCY CALL, THE STEERING FAULTED WITH A STEERING FAULT WARNING ON THE DASH. THE STEERING WHEEL LOCKED WITH VERY LITTLE CONTROL OF THE VEHICLE. THANKFULLY I WAS ABLE TO PLACE THE VEHICLE IN NEUTRAL AND SHUT DOWN AND RESTART THE VEHICLE AS I WAS ON A STRAIGHT AWAY! THIS RESET THE COMPUTER AND STEERING RETURNED. IT HAS HAPPENED AGAIN SINCE THIS OCCURRED, THIS IS GOING TO KILL SOMEONE!
Corrective Action:
THIS IS A POLICE VEHICLE AND WHILE RESPONDING TO AN EMERGENCY CALL, THE STEERING FAULTED WITH A STEERING FAULT WARNING ON THE DASH. THE STEERING WHEEL LOCKED WITH VERY LITTLE CONTROL OF THE VEHICLE. THANKFULLY I WAS ABLE TO PLACE THE VEHICLE IN NEUTRAL AND SHUT DOWN AND RESTART THE VEHICLE AS I WAS ON A STRAIGHT AWAY! THIS RESET THE COMPUTER AND STEERING RETURNED. IT HAS HAPPENED AGAIN SINCE THIS OCCURRED, THIS IS GOING TO KILL SOMEONE!
Additional Notes:
THIS IS A POLICE VEHICLE AND WHILE RESPONDING TO AN EMERGENCY CALL, THE STEERING FAULTED WITH A STEERING FAULT WARNING ON THE DASH. THE STEERING WHEEL LOCKED WITH VERY LITTLE CONTROL OF THE VEHICLE. THANKFULLY I WAS ABLE TO PLACE THE VEHICLE IN NEUTRAL AND SHUT DOWN AND RESTART THE VEHICLE AS I WAS ON A STRAIGHT AWAY! THIS RESET THE COMPUTER AND STEERING RETURNED. IT HAS HAPPENED AGAIN SINCE THIS OCCURRED, THIS IS GOING TO KILL SOMEONE!
Mfg Campaign: 11337672
Recall Date: Jul 6, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GETTING VERY HEAVY FUMES OF EXHAUST INSIDE THE CAB. SMELLS LIKE EXHAUST OR THE CATALYTIC CONVERTERS. WHILE IN MOTION AND THEN WHEN GETTING BACK IN THE VEHICLE ANY TIME LATER. DOES NOT MATTER WHERE IT WAS DRIVEN. *TR
Corrective Action:
GETTING VERY HEAVY FUMES OF EXHAUST INSIDE THE CAB. SMELLS LIKE EXHAUST OR THE CATALYTIC CONVERTERS. WHILE IN MOTION AND THEN WHEN GETTING BACK IN THE VEHICLE ANY TIME LATER. DOES NOT MATTER WHERE IT WAS DRIVEN. *TR
Additional Notes:
GETTING VERY HEAVY FUMES OF EXHAUST INSIDE THE CAB. SMELLS LIKE EXHAUST OR THE CATALYTIC CONVERTERS. WHILE IN MOTION AND THEN WHEN GETTING BACK IN THE VEHICLE ANY TIME LATER. DOES NOT MATTER WHERE IT WAS DRIVEN. *TR
Mfg Campaign: 11337411
Recall Date: Jul 4, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE ENTIRE TRANSMISSION HAS TO BE REPLACED. THE TRANSMISSION STARTED WITH A WEIRD NOISE, SLOW ACCELERATION DESPITE A RACING ENGINE AND THEN TOTAL FAILURE. THE EXPLORER ONLY HAS ABOUT 60,000 MILES.
Corrective Action:
THE ENTIRE TRANSMISSION HAS TO BE REPLACED. THE TRANSMISSION STARTED WITH A WEIRD NOISE, SLOW ACCELERATION DESPITE A RACING ENGINE AND THEN TOTAL FAILURE. THE EXPLORER ONLY HAS ABOUT 60,000 MILES.
Additional Notes:
THE ENTIRE TRANSMISSION HAS TO BE REPLACED. THE TRANSMISSION STARTED WITH A WEIRD NOISE, SLOW ACCELERATION DESPITE A RACING ENGINE AND THEN TOTAL FAILURE. THE EXPLORER ONLY HAS ABOUT 60,000 MILES.
Mfg Campaign: 11337414
Recall Date: Jul 4, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY (65 MPH SPEED LIMIT) MY POWER STEERING SUDDENLY STOPPED WORKING. AT THE HIGH SPEEDS I HAD VERY LITTLE CONTROL OF STEERING. I WOULD TURN THE CAR OFF & THE POWER STEERING WOULD COME BACK, THEN A FEW MINUTES LATER WOULD GO OUT AGAIN UNTIL THE POWER STEERING NO LONGER WORKED. HAD TO HAVE IT TAKEN TO THE GARAGE WHERE THEY SAID THE ENTIRE STEERING RACK NEEDS TO BE REPLACED. THIS IS OVER $2100 REPAIR ON A FAIRLY NEW VEHICLE AND SHOULD NEVER HAPPEN. THE GENTLEMAN AT THE GARAGE ALLUDED TO IT BEING A DEFECTIVE PART BUT FORD CUSTOMER SERVICE WILL DO NOTHING ABOUT IT. IT IS 100% ON ME TO GET REPAIRED. IT WAS VERY SCARY & LUCKY NO ACCIDENT OCCURRED WITH THE SUDDEN LOSS OF STEERING ABILITY. IT IS CURRENTLY AT THE GARAGE WAITING FOR THE PART TO BE SHIPPED. *TR
Corrective Action:
WHILE DRIVING ON THE HIGHWAY (65 MPH SPEED LIMIT) MY POWER STEERING SUDDENLY STOPPED WORKING. AT THE HIGH SPEEDS I HAD VERY LITTLE CONTROL OF STEERING. I WOULD TURN THE CAR OFF & THE POWER STEERING WOULD COME BACK, THEN A FEW MINUTES LATER WOULD GO OUT AGAIN UNTIL THE POWER STEERING NO LONGER WORKED. HAD TO HAVE IT TAKEN TO THE GARAGE WHERE THEY SAID THE ENTIRE STEERING RACK NEEDS TO BE REPLACED. THIS IS OVER $2100 REPAIR ON A FAIRLY NEW VEHICLE AND SHOULD NEVER HAPPEN. THE GENTLEMAN AT THE GARAGE ALLUDED TO IT BEING A DEFECTIVE PART BUT FORD CUSTOMER SERVICE WILL DO NOTHING ABOUT IT. IT IS 100% ON ME TO GET REPAIRED. IT WAS VERY SCARY & LUCKY NO ACCIDENT OCCURRED WITH THE SUDDEN LOSS OF STEERING ABILITY. IT IS CURRENTLY AT THE GARAGE WAITING FOR THE PART TO BE SHIPPED. *TR
Additional Notes:
WHILE DRIVING ON THE HIGHWAY (65 MPH SPEED LIMIT) MY POWER STEERING SUDDENLY STOPPED WORKING. AT THE HIGH SPEEDS I HAD VERY LITTLE CONTROL OF STEERING. I WOULD TURN THE CAR OFF & THE POWER STEERING WOULD COME BACK, THEN A FEW MINUTES LATER WOULD GO OUT AGAIN UNTIL THE POWER STEERING NO LONGER WORKED. HAD TO HAVE IT TAKEN TO THE GARAGE WHERE THEY SAID THE ENTIRE STEERING RACK NEEDS TO BE REPLACED. THIS IS OVER $2100 REPAIR ON A FAIRLY NEW VEHICLE AND SHOULD NEVER HAPPEN. THE GENTLEMAN AT THE GARAGE ALLUDED TO IT BEING A DEFECTIVE PART BUT FORD CUSTOMER SERVICE WILL DO NOTHING ABOUT IT. IT IS 100% ON ME TO GET REPAIRED. IT WAS VERY SCARY & LUCKY NO ACCIDENT OCCURRED WITH THE SUDDEN LOSS OF STEERING ABILITY. IT IS CURRENTLY AT THE GARAGE WAITING FOR THE PART TO BE SHIPPED. *TR
Mfg Campaign: 11331669
Recall Date: Jun 30, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
OUR STEERING WHEEL LOCKED UP WHILE TURNING IN AN INTERSECTION. THERE WAS ALSO A KNOCKING NOISE WHEN WE WOULD TURN THE WHEEL TO THE RIGHT. WHEN WE TOOK IT TO THE FORD DEALER THEY SAID THAT THE STEERING GEAR HAD GONE BAD AND WAS MOST LIKELY CAUSED BY A LEAK IN THE POWER TRANSFER UNIT OF POWER TRANSFER FLUID. THE SERVICE TECHNICIAN INDICATED THAT THERE WAS NOTHING THAT WE DID AS DRIVERS TO CAUSE THE PTU TO LEAK. WE HAVE SEEN MANY REPORTS ABOUT THE STEERING GEAR PROBLEMS IN THE YEAR AND MODEL OF OUR VEHICLE. THE COST TO REPAIR THE STEERING GEAR AND THE LEAK WAS OVER $5000.00.
Corrective Action:
OUR STEERING WHEEL LOCKED UP WHILE TURNING IN AN INTERSECTION. THERE WAS ALSO A KNOCKING NOISE WHEN WE WOULD TURN THE WHEEL TO THE RIGHT. WHEN WE TOOK IT TO THE FORD DEALER THEY SAID THAT THE STEERING GEAR HAD GONE BAD AND WAS MOST LIKELY CAUSED BY A LEAK IN THE POWER TRANSFER UNIT OF POWER TRANSFER FLUID. THE SERVICE TECHNICIAN INDICATED THAT THERE WAS NOTHING THAT WE DID AS DRIVERS TO CAUSE THE PTU TO LEAK. WE HAVE SEEN MANY REPORTS ABOUT THE STEERING GEAR PROBLEMS IN THE YEAR AND MODEL OF OUR VEHICLE. THE COST TO REPAIR THE STEERING GEAR AND THE LEAK WAS OVER $5000.00.
Additional Notes:
OUR STEERING WHEEL LOCKED UP WHILE TURNING IN AN INTERSECTION. THERE WAS ALSO A KNOCKING NOISE WHEN WE WOULD TURN THE WHEEL TO THE RIGHT. WHEN WE TOOK IT TO THE FORD DEALER THEY SAID THAT THE STEERING GEAR HAD GONE BAD AND WAS MOST LIKELY CAUSED BY A LEAK IN THE POWER TRANSFER UNIT OF POWER TRANSFER FLUID. THE SERVICE TECHNICIAN INDICATED THAT THERE WAS NOTHING THAT WE DID AS DRIVERS TO CAUSE THE PTU TO LEAK. WE HAVE SEEN MANY REPORTS ABOUT THE STEERING GEAR PROBLEMS IN THE YEAR AND MODEL OF OUR VEHICLE. THE COST TO REPAIR THE STEERING GEAR AND THE LEAK WAS OVER $5000.00.
Mfg Campaign: 11331639
Recall Date: Jun 29, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE STEERING WHEEL CEASED WITH THE TRAC CONTROL WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE STEERING WHEEL CEASED WITH THE TRAC CONTROL WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE STEERING WHEEL CEASED WITH THE TRAC CONTROL WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Mfg Campaign: 11331010
Recall Date: Jun 26, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
6/21/20 - STOPPED FOR GAS AFTER DRIVING APPROXIMATELY 150 MILES ON THE INTERSTATE. CRANKED CAR AND STEERING WOULD NOT WORK. DASH NOTICES: STEERING ASSIST FAULT SERVICE REQUIRED; SERVICE ADVANCETRAC; HILL START ASSIST NOT AVAILABLE; TRACTION LIGHT SHOWING OFF. DROVE CAR HOME WITH NO POWER STEERING. CALLED SELLING DEALERSHIP AND WAS TOLD PROBABLY COST AROUND $2000 TO REPAIR. SEARCHED ON LINE AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS BUT NO RECALL FROM FORD. PURCHASED NEW AND NOW HAS ONLY 61K MILES. RIDICULOUS! *TR
Corrective Action:
6/21/20 - STOPPED FOR GAS AFTER DRIVING APPROXIMATELY 150 MILES ON THE INTERSTATE. CRANKED CAR AND STEERING WOULD NOT WORK. DASH NOTICES: STEERING ASSIST FAULT SERVICE REQUIRED; SERVICE ADVANCETRAC; HILL START ASSIST NOT AVAILABLE; TRACTION LIGHT SHOWING OFF. DROVE CAR HOME WITH NO POWER STEERING. CALLED SELLING DEALERSHIP AND WAS TOLD PROBABLY COST AROUND $2000 TO REPAIR. SEARCHED ON LINE AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS BUT NO RECALL FROM FORD. PURCHASED NEW AND NOW HAS ONLY 61K MILES. RIDICULOUS! *TR
Additional Notes:
6/21/20 - STOPPED FOR GAS AFTER DRIVING APPROXIMATELY 150 MILES ON THE INTERSTATE. CRANKED CAR AND STEERING WOULD NOT WORK. DASH NOTICES: STEERING ASSIST FAULT SERVICE REQUIRED; SERVICE ADVANCETRAC; HILL START ASSIST NOT AVAILABLE; TRACTION LIGHT SHOWING OFF. DROVE CAR HOME WITH NO POWER STEERING. CALLED SELLING DEALERSHIP AND WAS TOLD PROBABLY COST AROUND $2000 TO REPAIR. SEARCHED ON LINE AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS BUT NO RECALL FROM FORD. PURCHASED NEW AND NOW HAS ONLY 61K MILES. RIDICULOUS! *TR
Mfg Campaign: 11330066
Recall Date: Jun 22, 2020
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Corrective Action:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Additional Notes:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Mfg Campaign: 11330228
Recall Date: Jun 22, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Corrective Action:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Additional Notes:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Mfg Campaign: 11330228
Recall Date: Jun 22, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Corrective Action:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Additional Notes:
SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR
Mfg Campaign: 11330228
Recall Date: Jun 22, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT RECENTLY WHILE DRIVING AT 75 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND "TRANSMISSION NOT IN PARK" WARNING MESSAGE WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MADISON FORD LOCATED AT 2895 S. SEMINOLE TRAIL, MADISON, VA 22727, (540) 948-6806, WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT RECENTLY WHILE DRIVING AT 75 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND "TRANSMISSION NOT IN PARK" WARNING MESSAGE WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MADISON FORD LOCATED AT 2895 S. SEMINOLE TRAIL, MADISON, VA 22727, (540) 948-6806, WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT RECENTLY WHILE DRIVING AT 75 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND "TRANSMISSION NOT IN PARK" WARNING MESSAGE WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MADISON FORD LOCATED AT 2895 S. SEMINOLE TRAIL, MADISON, VA 22727, (540) 948-6806, WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11329228
Recall Date: Jun 16, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I STARTED HEARING A KNOCKING IN THE FRONT END AND THE STEERING WAS VERY LOOSE, WHEN I TURNED RIGHT AT FIRST AND ON OCCASION TO THE LEFT MECHANIC SAID IF I HAD GONE MUCH FURTHER IT WOULD HAVE BROKEN ALL THE WAY AND I WOULD HAVE LOST ALL CONTROL OF THE SUV. *TR
Corrective Action:
I STARTED HEARING A KNOCKING IN THE FRONT END AND THE STEERING WAS VERY LOOSE, WHEN I TURNED RIGHT AT FIRST AND ON OCCASION TO THE LEFT MECHANIC SAID IF I HAD GONE MUCH FURTHER IT WOULD HAVE BROKEN ALL THE WAY AND I WOULD HAVE LOST ALL CONTROL OF THE SUV. *TR
Additional Notes:
I STARTED HEARING A KNOCKING IN THE FRONT END AND THE STEERING WAS VERY LOOSE, WHEN I TURNED RIGHT AT FIRST AND ON OCCASION TO THE LEFT MECHANIC SAID IF I HAD GONE MUCH FURTHER IT WOULD HAVE BROKEN ALL THE WAY AND I WOULD HAVE LOST ALL CONTROL OF THE SUV. *TR
Mfg Campaign: 11328818
Recall Date: Jun 15, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I STARTED HEARING A KNOCKING IN THE FRONT END AND THE STEERING WAS VERY LOOSE, WHEN I TURNED RIGHT AT FIRST AND ON OCCASION TO THE LEFT MECHANIC SAID IF I HAD GONE MUCH FURTHER IT WOULD HAVE BROKEN ALL THE WAY AND I WOULD HAVE LOST ALL CONTROL OF THE SUV. *TR
Corrective Action:
I STARTED HEARING A KNOCKING IN THE FRONT END AND THE STEERING WAS VERY LOOSE, WHEN I TURNED RIGHT AT FIRST AND ON OCCASION TO THE LEFT MECHANIC SAID IF I HAD GONE MUCH FURTHER IT WOULD HAVE BROKEN ALL THE WAY AND I WOULD HAVE LOST ALL CONTROL OF THE SUV. *TR
Additional Notes:
I STARTED HEARING A KNOCKING IN THE FRONT END AND THE STEERING WAS VERY LOOSE, WHEN I TURNED RIGHT AT FIRST AND ON OCCASION TO THE LEFT MECHANIC SAID IF I HAD GONE MUCH FURTHER IT WOULD HAVE BROKEN ALL THE WAY AND I WOULD HAVE LOST ALL CONTROL OF THE SUV. *TR
Mfg Campaign: 11328818
Recall Date: Jun 15, 2020
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