Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
NOT LONG AFTER PURCHASING THE VEHICLE FROM A DEALERSHIP I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY WHEN THE DRIVER WINDSHIELD PILLAR MOLD FLYS OFF MY VEHICLE AND INTO TRAFFIC BEHIND ME. A FEW WEEKS OR SO LATER THE SAME THING HAPPENED TO THE PASSENGER SIDE. I WAS LOOKING ONLINE FOR PARTS AND NOTICED MANY PEOPLE COMPLAINING ABOUT THIS ISSUE.
Corrective Action:
NOT LONG AFTER PURCHASING THE VEHICLE FROM A DEALERSHIP I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY WHEN THE DRIVER WINDSHIELD PILLAR MOLD FLYS OFF MY VEHICLE AND INTO TRAFFIC BEHIND ME. A FEW WEEKS OR SO LATER THE SAME THING HAPPENED TO THE PASSENGER SIDE. I WAS LOOKING ONLINE FOR PARTS AND NOTICED MANY PEOPLE COMPLAINING ABOUT THIS ISSUE.
Additional Notes:
NOT LONG AFTER PURCHASING THE VEHICLE FROM A DEALERSHIP I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY WHEN THE DRIVER WINDSHIELD PILLAR MOLD FLYS OFF MY VEHICLE AND INTO TRAFFIC BEHIND ME. A FEW WEEKS OR SO LATER THE SAME THING HAPPENED TO THE PASSENGER SIDE. I WAS LOOKING ONLINE FOR PARTS AND NOTICED MANY PEOPLE COMPLAINING ABOUT THIS ISSUE.
Mfg Campaign: 11352540
Recall Date: Sep 1, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ENTIRE AIR CONDITIONING SYSTEM HAS CORROSION AND RUSTED COMPLETELY OUT. THIS VEHICLE IS ONLY 4 YEARS OLD. IT SHOULD NOT BE RUSTED BEYOND REPAIR. THIS ENTIRE SYSTEM IS VERY COSTLY. THERE IS A LEAK AT THE REAR EVAPORATOR HOUSING CONNECTION.
Corrective Action:
THE ENTIRE AIR CONDITIONING SYSTEM HAS CORROSION AND RUSTED COMPLETELY OUT. THIS VEHICLE IS ONLY 4 YEARS OLD. IT SHOULD NOT BE RUSTED BEYOND REPAIR. THIS ENTIRE SYSTEM IS VERY COSTLY. THERE IS A LEAK AT THE REAR EVAPORATOR HOUSING CONNECTION.
Additional Notes:
THE ENTIRE AIR CONDITIONING SYSTEM HAS CORROSION AND RUSTED COMPLETELY OUT. THIS VEHICLE IS ONLY 4 YEARS OLD. IT SHOULD NOT BE RUSTED BEYOND REPAIR. THIS ENTIRE SYSTEM IS VERY COSTLY. THERE IS A LEAK AT THE REAR EVAPORATOR HOUSING CONNECTION.
Mfg Campaign: 11351935
Recall Date: Aug 29, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
POWER STEERING WENT ON A 2016 FORD EXPLORER XLT WITH 57001 MILES ON IT. CHARGED FOR STEERING RACK/BOX REPLACEMENT PLUS OTHER ASTRONOMICAL FEES ASSOCIATED WITH IT OUT OF POCKET. THE VEHICLE IS SUPPOSED TO BE A FAMILY CAR. IT IS UNSAFE AND HASN'T BEEN THE SAME SINCE. CAR JUST GAVE OUT ON HIGHWAY WITH CHILDREN IN CAR. THE CAR STARTED TO ACTIVELY SWAY ALL OVER THE ROAD WITHOUT WARNING. NO CONTROL. HAD TO PULL OVER. CALLED FOR ASSISTANCE AND THAN RESTARTED THE CAR TO HAVE NO POWER STEERING WHAT SO EVER. IT WAS WORSE THAN TRYING TO DRIVE A HEAVY DUTY TRUCK. AS A FEMALE, I COULD NOT EVEN TURN THE STEERING WHEEL. NO CODES CAME UP PRIOR; UNTIL THE RESTART OF THE CAR. ???? DEALER TOOK WEEK TO GET IT IN PLUS A DAY FOR PART AND THOUSANDS OUT OF MY POCKET DURING A WORLD WIDE PANDEMIC. WITH MASSIVE AMOUNTS OF PEOPLE COMPLAINING ABOUT THIS ISSUE WHY HASN'T IT BEEN RECALLED? THIS IS INCREDIBLY DANGEROUS.
Corrective Action:
POWER STEERING WENT ON A 2016 FORD EXPLORER XLT WITH 57001 MILES ON IT. CHARGED FOR STEERING RACK/BOX REPLACEMENT PLUS OTHER ASTRONOMICAL FEES ASSOCIATED WITH IT OUT OF POCKET. THE VEHICLE IS SUPPOSED TO BE A FAMILY CAR. IT IS UNSAFE AND HASN'T BEEN THE SAME SINCE. CAR JUST GAVE OUT ON HIGHWAY WITH CHILDREN IN CAR. THE CAR STARTED TO ACTIVELY SWAY ALL OVER THE ROAD WITHOUT WARNING. NO CONTROL. HAD TO PULL OVER. CALLED FOR ASSISTANCE AND THAN RESTARTED THE CAR TO HAVE NO POWER STEERING WHAT SO EVER. IT WAS WORSE THAN TRYING TO DRIVE A HEAVY DUTY TRUCK. AS A FEMALE, I COULD NOT EVEN TURN THE STEERING WHEEL. NO CODES CAME UP PRIOR; UNTIL THE RESTART OF THE CAR. ???? DEALER TOOK WEEK TO GET IT IN PLUS A DAY FOR PART AND THOUSANDS OUT OF MY POCKET DURING A WORLD WIDE PANDEMIC. WITH MASSIVE AMOUNTS OF PEOPLE COMPLAINING ABOUT THIS ISSUE WHY HASN'T IT BEEN RECALLED? THIS IS INCREDIBLY DANGEROUS.
Additional Notes:
POWER STEERING WENT ON A 2016 FORD EXPLORER XLT WITH 57001 MILES ON IT. CHARGED FOR STEERING RACK/BOX REPLACEMENT PLUS OTHER ASTRONOMICAL FEES ASSOCIATED WITH IT OUT OF POCKET. THE VEHICLE IS SUPPOSED TO BE A FAMILY CAR. IT IS UNSAFE AND HASN'T BEEN THE SAME SINCE. CAR JUST GAVE OUT ON HIGHWAY WITH CHILDREN IN CAR. THE CAR STARTED TO ACTIVELY SWAY ALL OVER THE ROAD WITHOUT WARNING. NO CONTROL. HAD TO PULL OVER. CALLED FOR ASSISTANCE AND THAN RESTARTED THE CAR TO HAVE NO POWER STEERING WHAT SO EVER. IT WAS WORSE THAN TRYING TO DRIVE A HEAVY DUTY TRUCK. AS A FEMALE, I COULD NOT EVEN TURN THE STEERING WHEEL. NO CODES CAME UP PRIOR; UNTIL THE RESTART OF THE CAR. ???? DEALER TOOK WEEK TO GET IT IN PLUS A DAY FOR PART AND THOUSANDS OUT OF MY POCKET DURING A WORLD WIDE PANDEMIC. WITH MASSIVE AMOUNTS OF PEOPLE COMPLAINING ABOUT THIS ISSUE WHY HASN'T IT BEEN RECALLED? THIS IS INCREDIBLY DANGEROUS.
Mfg Campaign: 11351780
Recall Date: Aug 28, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED TO THE FORD DEALER IN MY TOWN WHICH IS WAS 2 HOURS AWAY. FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY. COST OF REPAIR IS 2400.00 OF COURSE I HAVE A LIFETIME WARRANTY ON MOST PARTS INCLUDING FUEL PUMP, ENGINE ,TRANSMISSION BUT RACK AND PINION NOT CONSIDERED UNDER THIS WARRANTY. *TR
Corrective Action:
THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED TO THE FORD DEALER IN MY TOWN WHICH IS WAS 2 HOURS AWAY. FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY. COST OF REPAIR IS 2400.00 OF COURSE I HAVE A LIFETIME WARRANTY ON MOST PARTS INCLUDING FUEL PUMP, ENGINE ,TRANSMISSION BUT RACK AND PINION NOT CONSIDERED UNDER THIS WARRANTY. *TR
Additional Notes:
THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED TO THE FORD DEALER IN MY TOWN WHICH IS WAS 2 HOURS AWAY. FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY. COST OF REPAIR IS 2400.00 OF COURSE I HAVE A LIFETIME WARRANTY ON MOST PARTS INCLUDING FUEL PUMP, ENGINE ,TRANSMISSION BUT RACK AND PINION NOT CONSIDERED UNDER THIS WARRANTY. *TR
Mfg Campaign: 11351703
Recall Date: Aug 27, 2020
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIP WITH HANKOOK VENTUS S1 NOBLE 2; TIRE SIZE: 255/50R20-108H AND THE DOT NUMBER: 5MNC 1A H0118. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES, IT WAS DISCOVERED THAT THE TIRES HAD EXPERIENCED CRACKING AND GUDGES ON THE INSIDE AND OUTSIDE OF THE TIRES. THE FAILURE WAS PRESENT ON ALL FOUR TIRES. THE CONTACT ALSO INDICATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTONATION FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 WHO REPLACED ALL FOUR TIRES WITH THE SAME BRAND SIZE AND MODEL TIRES BUT APPROXIMATELY 13,000 MILES LATER THE SAME FAILURE HAD OCCURRED. THE CONTACT WAS UNABLE TO REACH OUT TO THE MANUFACTURER IN REFERENCE TO THE FAILURES. THE VEHICLE FAILURE MILEAGE WAS 18,000 AND THE FAILURE TIRE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIP WITH HANKOOK VENTUS S1 NOBLE 2; TIRE SIZE: 255/50R20-108H AND THE DOT NUMBER: 5MNC 1A H0118. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES, IT WAS DISCOVERED THAT THE TIRES HAD EXPERIENCED CRACKING AND GUDGES ON THE INSIDE AND OUTSIDE OF THE TIRES. THE FAILURE WAS PRESENT ON ALL FOUR TIRES. THE CONTACT ALSO INDICATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTONATION FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 WHO REPLACED ALL FOUR TIRES WITH THE SAME BRAND SIZE AND MODEL TIRES BUT APPROXIMATELY 13,000 MILES LATER THE SAME FAILURE HAD OCCURRED. THE CONTACT WAS UNABLE TO REACH OUT TO THE MANUFACTURER IN REFERENCE TO THE FAILURES. THE VEHICLE FAILURE MILEAGE WAS 18,000 AND THE FAILURE TIRE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIP WITH HANKOOK VENTUS S1 NOBLE 2; TIRE SIZE: 255/50R20-108H AND THE DOT NUMBER: 5MNC 1A H0118. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES, IT WAS DISCOVERED THAT THE TIRES HAD EXPERIENCED CRACKING AND GUDGES ON THE INSIDE AND OUTSIDE OF THE TIRES. THE FAILURE WAS PRESENT ON ALL FOUR TIRES. THE CONTACT ALSO INDICATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTONATION FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 WHO REPLACED ALL FOUR TIRES WITH THE SAME BRAND SIZE AND MODEL TIRES BUT APPROXIMATELY 13,000 MILES LATER THE SAME FAILURE HAD OCCURRED. THE CONTACT WAS UNABLE TO REACH OUT TO THE MANUFACTURER IN REFERENCE TO THE FAILURES. THE VEHICLE FAILURE MILEAGE WAS 18,000 AND THE FAILURE TIRE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11351071
Recall Date: Aug 25, 2020
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS DRIVING HOME FROM DROPPING MY DAUGHTER OFF AT DAYCARE AND I LOST THE POWER STEERING ON MY VEHICLE WHILE THE VEHICLE WAS IN MOTION AND I WAS DRIVING A STEADY SPEED DOWN A STRAIGHT ROAD. MY DAUGHTER WAS NO LONGER IN THE CAR WITH ME AS THIS COULD HAVE RESULTED IN AN ACCIDENT BUT THANKFULLY SHE WAS NOT AND I WAS ABLE TO PULL OFF THE ROAD WITH A LOT OF EFFORT INVOLVED. MY CAR HAD TO BE TOWED TO THE FORD SHOP AND I HAD TO HAVE MY POWER STEERING CORE CHANGED. $2500. THIS CAR ONLY HAS 37,000 MILES AND IS A 2016 FORD EXPLORER. QUITE FRUSTRATING, DISAPPOINTING AND EXPENSIVE. THERE NEEDS TO BE A RECALL WITH THIS PROBLEM BECAUSE I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO.
Corrective Action:
I WAS DRIVING HOME FROM DROPPING MY DAUGHTER OFF AT DAYCARE AND I LOST THE POWER STEERING ON MY VEHICLE WHILE THE VEHICLE WAS IN MOTION AND I WAS DRIVING A STEADY SPEED DOWN A STRAIGHT ROAD. MY DAUGHTER WAS NO LONGER IN THE CAR WITH ME AS THIS COULD HAVE RESULTED IN AN ACCIDENT BUT THANKFULLY SHE WAS NOT AND I WAS ABLE TO PULL OFF THE ROAD WITH A LOT OF EFFORT INVOLVED. MY CAR HAD TO BE TOWED TO THE FORD SHOP AND I HAD TO HAVE MY POWER STEERING CORE CHANGED. $2500. THIS CAR ONLY HAS 37,000 MILES AND IS A 2016 FORD EXPLORER. QUITE FRUSTRATING, DISAPPOINTING AND EXPENSIVE. THERE NEEDS TO BE A RECALL WITH THIS PROBLEM BECAUSE I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO.
Additional Notes:
I WAS DRIVING HOME FROM DROPPING MY DAUGHTER OFF AT DAYCARE AND I LOST THE POWER STEERING ON MY VEHICLE WHILE THE VEHICLE WAS IN MOTION AND I WAS DRIVING A STEADY SPEED DOWN A STRAIGHT ROAD. MY DAUGHTER WAS NO LONGER IN THE CAR WITH ME AS THIS COULD HAVE RESULTED IN AN ACCIDENT BUT THANKFULLY SHE WAS NOT AND I WAS ABLE TO PULL OFF THE ROAD WITH A LOT OF EFFORT INVOLVED. MY CAR HAD TO BE TOWED TO THE FORD SHOP AND I HAD TO HAVE MY POWER STEERING CORE CHANGED. $2500. THIS CAR ONLY HAS 37,000 MILES AND IS A 2016 FORD EXPLORER. QUITE FRUSTRATING, DISAPPOINTING AND EXPENSIVE. THERE NEEDS TO BE A RECALL WITH THIS PROBLEM BECAUSE I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO.
Mfg Campaign: 11351081
Recall Date: Aug 25, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING HOME FROM DROPPING MY DAUGHTER OFF AT DAYCARE AND I LOST THE POWER STEERING ON MY VEHICLE WHILE THE VEHICLE WAS IN MOTION AND I WAS DRIVING A STEADY SPEED DOWN A STRAIGHT ROAD. MY DAUGHTER WAS NO LONGER IN THE CAR WITH ME AS THIS COULD HAVE RESULTED IN AN ACCIDENT BUT THANKFULLY SHE WAS NOT AND I WAS ABLE TO PULL OFF THE ROAD WITH A LOT OF EFFORT INVOLVED. MY CAR HAD TO BE TOWED TO THE FORD SHOP AND I HAD TO HAVE MY POWER STEERING CORE CHANGED. $2500. THIS CAR ONLY HAS 37,000 MILES AND IS A 2016 FORD EXPLORER. QUITE FRUSTRATING, DISAPPOINTING AND EXPENSIVE. THERE NEEDS TO BE A RECALL WITH THIS PROBLEM BECAUSE I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO.
Corrective Action:
I WAS DRIVING HOME FROM DROPPING MY DAUGHTER OFF AT DAYCARE AND I LOST THE POWER STEERING ON MY VEHICLE WHILE THE VEHICLE WAS IN MOTION AND I WAS DRIVING A STEADY SPEED DOWN A STRAIGHT ROAD. MY DAUGHTER WAS NO LONGER IN THE CAR WITH ME AS THIS COULD HAVE RESULTED IN AN ACCIDENT BUT THANKFULLY SHE WAS NOT AND I WAS ABLE TO PULL OFF THE ROAD WITH A LOT OF EFFORT INVOLVED. MY CAR HAD TO BE TOWED TO THE FORD SHOP AND I HAD TO HAVE MY POWER STEERING CORE CHANGED. $2500. THIS CAR ONLY HAS 37,000 MILES AND IS A 2016 FORD EXPLORER. QUITE FRUSTRATING, DISAPPOINTING AND EXPENSIVE. THERE NEEDS TO BE A RECALL WITH THIS PROBLEM BECAUSE I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO.
Additional Notes:
I WAS DRIVING HOME FROM DROPPING MY DAUGHTER OFF AT DAYCARE AND I LOST THE POWER STEERING ON MY VEHICLE WHILE THE VEHICLE WAS IN MOTION AND I WAS DRIVING A STEADY SPEED DOWN A STRAIGHT ROAD. MY DAUGHTER WAS NO LONGER IN THE CAR WITH ME AS THIS COULD HAVE RESULTED IN AN ACCIDENT BUT THANKFULLY SHE WAS NOT AND I WAS ABLE TO PULL OFF THE ROAD WITH A LOT OF EFFORT INVOLVED. MY CAR HAD TO BE TOWED TO THE FORD SHOP AND I HAD TO HAVE MY POWER STEERING CORE CHANGED. $2500. THIS CAR ONLY HAS 37,000 MILES AND IS A 2016 FORD EXPLORER. QUITE FRUSTRATING, DISAPPOINTING AND EXPENSIVE. THERE NEEDS TO BE A RECALL WITH THIS PROBLEM BECAUSE I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO.
Mfg Campaign: 11351081
Recall Date: Aug 25, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
NOTICED PROBLEM WITH STEERING. WHEN I CHANGED LANES THE VEHICLE CONTINUED IN THAT DIRECTION UNTIL I CORRECTED IT. THIS HAPPENED SEVERAL TIMES WHILE DRIVING HOME FROM WORK SO I WENT STRAIGHT TO MATT BOWERS FORD IN METAIRIE. I WAS TOLD THE STEERING GEAR NEEDED TO BE REPLACED, THE MODULE REPROGRAMMED AND AN ALIGNMENT. I'VE SEEN QUITE A FEW RECALLS CONCERNING THIS BUT WAS NOT TOLD THAT MY VHEICLE VIN WAS NOT AFFECTED. I NOW SEE MANY PEOPLE ARE COMPLAINING OF THE SAME PROBLEMS. THIS SHOULD BE LOOKED AT CAREFULLY BEFORE SOMEONE GETS HURT.
Corrective Action:
NOTICED PROBLEM WITH STEERING. WHEN I CHANGED LANES THE VEHICLE CONTINUED IN THAT DIRECTION UNTIL I CORRECTED IT. THIS HAPPENED SEVERAL TIMES WHILE DRIVING HOME FROM WORK SO I WENT STRAIGHT TO MATT BOWERS FORD IN METAIRIE. I WAS TOLD THE STEERING GEAR NEEDED TO BE REPLACED, THE MODULE REPROGRAMMED AND AN ALIGNMENT. I'VE SEEN QUITE A FEW RECALLS CONCERNING THIS BUT WAS NOT TOLD THAT MY VHEICLE VIN WAS NOT AFFECTED. I NOW SEE MANY PEOPLE ARE COMPLAINING OF THE SAME PROBLEMS. THIS SHOULD BE LOOKED AT CAREFULLY BEFORE SOMEONE GETS HURT.
Additional Notes:
NOTICED PROBLEM WITH STEERING. WHEN I CHANGED LANES THE VEHICLE CONTINUED IN THAT DIRECTION UNTIL I CORRECTED IT. THIS HAPPENED SEVERAL TIMES WHILE DRIVING HOME FROM WORK SO I WENT STRAIGHT TO MATT BOWERS FORD IN METAIRIE. I WAS TOLD THE STEERING GEAR NEEDED TO BE REPLACED, THE MODULE REPROGRAMMED AND AN ALIGNMENT. I'VE SEEN QUITE A FEW RECALLS CONCERNING THIS BUT WAS NOT TOLD THAT MY VHEICLE VIN WAS NOT AFFECTED. I NOW SEE MANY PEOPLE ARE COMPLAINING OF THE SAME PROBLEMS. THIS SHOULD BE LOOKED AT CAREFULLY BEFORE SOMEONE GETS HURT.
Mfg Campaign: 11351128
Recall Date: Aug 25, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
NOTICED PROBLEM WITH STEERING. WHEN I CHANGED LANES THE VEHICLE CONTINUED IN THAT DIRECTION UNTIL I CORRECTED IT. THIS HAPPENED SEVERAL TIMES WHILE DRIVING HOME FROM WORK SO I WENT STRAIGHT TO MATT BOWERS FORD IN METAIRIE. I WAS TOLD THE STEERING GEAR NEEDED TO BE REPLACED, THE MODULE REPROGRAMMED AND AN ALIGNMENT. I'VE SEEN QUITE A FEW RECALLS CONCERNING THIS BUT WAS NOT TOLD THAT MY VHEICLE VIN WAS NOT AFFECTED. I NOW SEE MANY PEOPLE ARE COMPLAINING OF THE SAME PROBLEMS. THIS SHOULD BE LOOKED AT CAREFULLY BEFORE SOMEONE GETS HURT.
Corrective Action:
NOTICED PROBLEM WITH STEERING. WHEN I CHANGED LANES THE VEHICLE CONTINUED IN THAT DIRECTION UNTIL I CORRECTED IT. THIS HAPPENED SEVERAL TIMES WHILE DRIVING HOME FROM WORK SO I WENT STRAIGHT TO MATT BOWERS FORD IN METAIRIE. I WAS TOLD THE STEERING GEAR NEEDED TO BE REPLACED, THE MODULE REPROGRAMMED AND AN ALIGNMENT. I'VE SEEN QUITE A FEW RECALLS CONCERNING THIS BUT WAS NOT TOLD THAT MY VHEICLE VIN WAS NOT AFFECTED. I NOW SEE MANY PEOPLE ARE COMPLAINING OF THE SAME PROBLEMS. THIS SHOULD BE LOOKED AT CAREFULLY BEFORE SOMEONE GETS HURT.
Additional Notes:
NOTICED PROBLEM WITH STEERING. WHEN I CHANGED LANES THE VEHICLE CONTINUED IN THAT DIRECTION UNTIL I CORRECTED IT. THIS HAPPENED SEVERAL TIMES WHILE DRIVING HOME FROM WORK SO I WENT STRAIGHT TO MATT BOWERS FORD IN METAIRIE. I WAS TOLD THE STEERING GEAR NEEDED TO BE REPLACED, THE MODULE REPROGRAMMED AND AN ALIGNMENT. I'VE SEEN QUITE A FEW RECALLS CONCERNING THIS BUT WAS NOT TOLD THAT MY VHEICLE VIN WAS NOT AFFECTED. I NOW SEE MANY PEOPLE ARE COMPLAINING OF THE SAME PROBLEMS. THIS SHOULD BE LOOKED AT CAREFULLY BEFORE SOMEONE GETS HURT.
Mfg Campaign: 11351128
Recall Date: Aug 25, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED. LOCAL FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY.
Corrective Action:
THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED. LOCAL FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY.
Additional Notes:
THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED. LOCAL FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY.
Mfg Campaign: 11351246
Recall Date: Aug 25, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS TURNING INTO A GAS STATION AND THE POWER STEERING WENT OUT WITH NO PREVIOUS WARNINGS OR ISSUES.
Corrective Action:
I WAS TURNING INTO A GAS STATION AND THE POWER STEERING WENT OUT WITH NO PREVIOUS WARNINGS OR ISSUES.
Additional Notes:
I WAS TURNING INTO A GAS STATION AND THE POWER STEERING WENT OUT WITH NO PREVIOUS WARNINGS OR ISSUES.
Mfg Campaign: 11350897
Recall Date: Aug 24, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
BROKEN TOE LINK. FORD REFUSING TO RECOGNIZE IT AS A FAILURE UNDER FORD RECALL 19S17. THEY SAY IT WAS REPAIRED UNDER FORD RECALL 17S11. REAR DRIVER SIDE TOE LINK BROKE 7/25/20 WHEN GOING OVER A RAILROAD GRADE CROSSING. OEM REPLACEMENT PART PURCHASED FROM FORD DEALER BROKE 8/24/20 TURNING GENTLY TO THE LEFT. ATTACHED PICTURE IS THE ORIGINAL LINK THAT BROKE 7/25/20. REPLACEMENT PART BOUGHT THROUGH FORD DEALER BROKE IN APPROXIMATELY THE SAME AREA.
Corrective Action:
BROKEN TOE LINK. FORD REFUSING TO RECOGNIZE IT AS A FAILURE UNDER FORD RECALL 19S17. THEY SAY IT WAS REPAIRED UNDER FORD RECALL 17S11. REAR DRIVER SIDE TOE LINK BROKE 7/25/20 WHEN GOING OVER A RAILROAD GRADE CROSSING. OEM REPLACEMENT PART PURCHASED FROM FORD DEALER BROKE 8/24/20 TURNING GENTLY TO THE LEFT. ATTACHED PICTURE IS THE ORIGINAL LINK THAT BROKE 7/25/20. REPLACEMENT PART BOUGHT THROUGH FORD DEALER BROKE IN APPROXIMATELY THE SAME AREA.
Additional Notes:
BROKEN TOE LINK. FORD REFUSING TO RECOGNIZE IT AS A FAILURE UNDER FORD RECALL 19S17. THEY SAY IT WAS REPAIRED UNDER FORD RECALL 17S11. REAR DRIVER SIDE TOE LINK BROKE 7/25/20 WHEN GOING OVER A RAILROAD GRADE CROSSING. OEM REPLACEMENT PART PURCHASED FROM FORD DEALER BROKE 8/24/20 TURNING GENTLY TO THE LEFT. ATTACHED PICTURE IS THE ORIGINAL LINK THAT BROKE 7/25/20. REPLACEMENT PART BOUGHT THROUGH FORD DEALER BROKE IN APPROXIMATELY THE SAME AREA.
Mfg Campaign: 11350961
Recall Date: Aug 24, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
LOSS OF STEERING WHILE DRIVING. NEARLY CAUSED A 4 CAR COLLISION. STEERING WHEEL LOCKED WHILE DRIVING 57 MPH. WAS BARELY ABLE TO SLOW DOWN AND PULL OFF TO THE SIDE. THIS HAS HAPPENED MULTIPLE TIMES, HOWEVER AFTER THIS LAST TIME, THE STEERING WHEEL IS PERMANENTLY LOCKED. STEERING LOSS LIGHT CAME ON AFTERWARDS.
Corrective Action:
LOSS OF STEERING WHILE DRIVING. NEARLY CAUSED A 4 CAR COLLISION. STEERING WHEEL LOCKED WHILE DRIVING 57 MPH. WAS BARELY ABLE TO SLOW DOWN AND PULL OFF TO THE SIDE. THIS HAS HAPPENED MULTIPLE TIMES, HOWEVER AFTER THIS LAST TIME, THE STEERING WHEEL IS PERMANENTLY LOCKED. STEERING LOSS LIGHT CAME ON AFTERWARDS.
Additional Notes:
LOSS OF STEERING WHILE DRIVING. NEARLY CAUSED A 4 CAR COLLISION. STEERING WHEEL LOCKED WHILE DRIVING 57 MPH. WAS BARELY ABLE TO SLOW DOWN AND PULL OFF TO THE SIDE. THIS HAS HAPPENED MULTIPLE TIMES, HOWEVER AFTER THIS LAST TIME, THE STEERING WHEEL IS PERMANENTLY LOCKED. STEERING LOSS LIGHT CAME ON AFTERWARDS.
Mfg Campaign: 11351029
Recall Date: Aug 24, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON TRIPS OVER 30 MINUTES I EXPERIENCE HEADACHES, NAUSEOUS AND FATIGUE. I HAVE AN APPOINTMENT WITH FORD DEALER ON AUGUST 27, 2020
Corrective Action:
WHILE DRIVING ON TRIPS OVER 30 MINUTES I EXPERIENCE HEADACHES, NAUSEOUS AND FATIGUE. I HAVE AN APPOINTMENT WITH FORD DEALER ON AUGUST 27, 2020
Additional Notes:
WHILE DRIVING ON TRIPS OVER 30 MINUTES I EXPERIENCE HEADACHES, NAUSEOUS AND FATIGUE. I HAVE AN APPOINTMENT WITH FORD DEALER ON AUGUST 27, 2020
Mfg Campaign: 11350326
Recall Date: Aug 19, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I OWN A 2016 FORD EXPLORER WHICH HAS 78,146 MILES AND WHILE DRIVING THE ENGINE LIGHT CAME ON AND THE VEHICLE STALLED WITHOUT WARNING. I HAD TO PUT MY CAR IN NEUTRAL AND COAST TO THE SIDE OF THE ROAD WITH MY CHILDREN IN THE CAR. I JUST PURCHASED THIS VEHICLE FROM EVERETT FORD IN BENTON, ARKANSAS LESS THAN A YEAR AGO AND HAVE HAD NORMAL ROUTINE MAINTENANCE COMPLETED ACCORDING THE THE OWNERS MANUAL. AFTER HAVING A MECHANIC TAKE A LOOK IT IS A RESULT OF A FAULTY WATER PUMP IN WHICH I WAS QUOTED $2500-$3500 FOR A REPLACEMENT IN ADDITION THE ENGINE WOULD BE SEVERAL THOUSAND. THE PROBLEM IS THAT THE WATER PUMP IS INSIDE THE ENGINE AND SO WHEN THE WATER PUMP FAILS IT DESTROYS THE ENGINE WITHOUT WARNING BY MIXING THE COOLANT WITH THE ENGINE OIL. AFTER LOOKING INTO THIS FURTHER THE DEALERSHIP AND THE MANUFACTURER WERE AWARE OF THIS MECHANICAL DEFECT AND THE THOUSANDS OF CUSTOMERS THAT WERE AFFECTED BUT CONTINUE TO ADVERTISE 'BUILT FORD TOUGH'TO DRIVE SALES AND DID NOT WARN CUSTOMERS OR MAKE THEM AWARE. THIS IS A SAFETY CONCERN FOR ALL OWNERS OF THE FORD DURATEC V6 ENGINE AND THERE SHOULD BE A FORCED RECALL BY THE NATIONAL HIGHWAY SAFETY ADMINISTRATION. DO NOT WAIT FOR THERE TO BE DEATHS FROM THIS MECHANICAL DEFECT BEFORE TAKING ACTION. FORD SHOULD TAKE RESPONSIBILITY. I AM A LOYAL CUSTOMER OF FORD BUT WILL BE GETTING RID OF MY VEHICLE AND MAKING SURE ALL FORD OWNERS ARE AWARE AND YOU CANNOT TRUST FORD WHEN THEY ARE AWARE OF A SAFETY RELATED MECHANICAL FAILURE AND THEY ARE NOT TAKING RESPONSIBILITY OR EVEN NOTIFYING ITS LOYAL CUSTOMERS!
Corrective Action:
I OWN A 2016 FORD EXPLORER WHICH HAS 78,146 MILES AND WHILE DRIVING THE ENGINE LIGHT CAME ON AND THE VEHICLE STALLED WITHOUT WARNING. I HAD TO PUT MY CAR IN NEUTRAL AND COAST TO THE SIDE OF THE ROAD WITH MY CHILDREN IN THE CAR. I JUST PURCHASED THIS VEHICLE FROM EVERETT FORD IN BENTON, ARKANSAS LESS THAN A YEAR AGO AND HAVE HAD NORMAL ROUTINE MAINTENANCE COMPLETED ACCORDING THE THE OWNERS MANUAL. AFTER HAVING A MECHANIC TAKE A LOOK IT IS A RESULT OF A FAULTY WATER PUMP IN WHICH I WAS QUOTED $2500-$3500 FOR A REPLACEMENT IN ADDITION THE ENGINE WOULD BE SEVERAL THOUSAND. THE PROBLEM IS THAT THE WATER PUMP IS INSIDE THE ENGINE AND SO WHEN THE WATER PUMP FAILS IT DESTROYS THE ENGINE WITHOUT WARNING BY MIXING THE COOLANT WITH THE ENGINE OIL. AFTER LOOKING INTO THIS FURTHER THE DEALERSHIP AND THE MANUFACTURER WERE AWARE OF THIS MECHANICAL DEFECT AND THE THOUSANDS OF CUSTOMERS THAT WERE AFFECTED BUT CONTINUE TO ADVERTISE 'BUILT FORD TOUGH'TO DRIVE SALES AND DID NOT WARN CUSTOMERS OR MAKE THEM AWARE. THIS IS A SAFETY CONCERN FOR ALL OWNERS OF THE FORD DURATEC V6 ENGINE AND THERE SHOULD BE A FORCED RECALL BY THE NATIONAL HIGHWAY SAFETY ADMINISTRATION. DO NOT WAIT FOR THERE TO BE DEATHS FROM THIS MECHANICAL DEFECT BEFORE TAKING ACTION. FORD SHOULD TAKE RESPONSIBILITY. I AM A LOYAL CUSTOMER OF FORD BUT WILL BE GETTING RID OF MY VEHICLE AND MAKING SURE ALL FORD OWNERS ARE AWARE AND YOU CANNOT TRUST FORD WHEN THEY ARE AWARE OF A SAFETY RELATED MECHANICAL FAILURE AND THEY ARE NOT TAKING RESPONSIBILITY OR EVEN NOTIFYING ITS LOYAL CUSTOMERS!
Additional Notes:
I OWN A 2016 FORD EXPLORER WHICH HAS 78,146 MILES AND WHILE DRIVING THE ENGINE LIGHT CAME ON AND THE VEHICLE STALLED WITHOUT WARNING. I HAD TO PUT MY CAR IN NEUTRAL AND COAST TO THE SIDE OF THE ROAD WITH MY CHILDREN IN THE CAR. I JUST PURCHASED THIS VEHICLE FROM EVERETT FORD IN BENTON, ARKANSAS LESS THAN A YEAR AGO AND HAVE HAD NORMAL ROUTINE MAINTENANCE COMPLETED ACCORDING THE THE OWNERS MANUAL. AFTER HAVING A MECHANIC TAKE A LOOK IT IS A RESULT OF A FAULTY WATER PUMP IN WHICH I WAS QUOTED $2500-$3500 FOR A REPLACEMENT IN ADDITION THE ENGINE WOULD BE SEVERAL THOUSAND. THE PROBLEM IS THAT THE WATER PUMP IS INSIDE THE ENGINE AND SO WHEN THE WATER PUMP FAILS IT DESTROYS THE ENGINE WITHOUT WARNING BY MIXING THE COOLANT WITH THE ENGINE OIL. AFTER LOOKING INTO THIS FURTHER THE DEALERSHIP AND THE MANUFACTURER WERE AWARE OF THIS MECHANICAL DEFECT AND THE THOUSANDS OF CUSTOMERS THAT WERE AFFECTED BUT CONTINUE TO ADVERTISE 'BUILT FORD TOUGH'TO DRIVE SALES AND DID NOT WARN CUSTOMERS OR MAKE THEM AWARE. THIS IS A SAFETY CONCERN FOR ALL OWNERS OF THE FORD DURATEC V6 ENGINE AND THERE SHOULD BE A FORCED RECALL BY THE NATIONAL HIGHWAY SAFETY ADMINISTRATION. DO NOT WAIT FOR THERE TO BE DEATHS FROM THIS MECHANICAL DEFECT BEFORE TAKING ACTION. FORD SHOULD TAKE RESPONSIBILITY. I AM A LOYAL CUSTOMER OF FORD BUT WILL BE GETTING RID OF MY VEHICLE AND MAKING SURE ALL FORD OWNERS ARE AWARE AND YOU CANNOT TRUST FORD WHEN THEY ARE AWARE OF A SAFETY RELATED MECHANICAL FAILURE AND THEY ARE NOT TAKING RESPONSIBILITY OR EVEN NOTIFYING ITS LOYAL CUSTOMERS!
Mfg Campaign: 11349751
Recall Date: Aug 17, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
THERE IS AN AIRBAG WARNING LIGHT ON THE DASHBOARD. IT IS DUE TO A CIRCUIT FAILURE OR A BROKEN CORD LEADING TO THE DRIVER SIDE MIDDLE ROW SEATBELT AIRBAG. THIS IS NOT NORMAL WEAR AND TEAR BUT A SAFETY ITEM DESIGN BY FORD THAT HAS FAILED IN THE VEHICLE. THE FORD DEALERSHIP SERVICE DEPARTMENT DOES NOT KNOW HOW THIS SAFETY FEATURE BROKE. IF WE WERE TO GET IN AN ACCIDENT WHILE THE AIRBAG IS IN THIS STATE, IT WOULD NOT DEPLOY AND PUT MY PASSENGERS LIFE IN MORE JEOPARDY.
Corrective Action:
THERE IS AN AIRBAG WARNING LIGHT ON THE DASHBOARD. IT IS DUE TO A CIRCUIT FAILURE OR A BROKEN CORD LEADING TO THE DRIVER SIDE MIDDLE ROW SEATBELT AIRBAG. THIS IS NOT NORMAL WEAR AND TEAR BUT A SAFETY ITEM DESIGN BY FORD THAT HAS FAILED IN THE VEHICLE. THE FORD DEALERSHIP SERVICE DEPARTMENT DOES NOT KNOW HOW THIS SAFETY FEATURE BROKE. IF WE WERE TO GET IN AN ACCIDENT WHILE THE AIRBAG IS IN THIS STATE, IT WOULD NOT DEPLOY AND PUT MY PASSENGERS LIFE IN MORE JEOPARDY.
Additional Notes:
THERE IS AN AIRBAG WARNING LIGHT ON THE DASHBOARD. IT IS DUE TO A CIRCUIT FAILURE OR A BROKEN CORD LEADING TO THE DRIVER SIDE MIDDLE ROW SEATBELT AIRBAG. THIS IS NOT NORMAL WEAR AND TEAR BUT A SAFETY ITEM DESIGN BY FORD THAT HAS FAILED IN THE VEHICLE. THE FORD DEALERSHIP SERVICE DEPARTMENT DOES NOT KNOW HOW THIS SAFETY FEATURE BROKE. IF WE WERE TO GET IN AN ACCIDENT WHILE THE AIRBAG IS IN THIS STATE, IT WOULD NOT DEPLOY AND PUT MY PASSENGERS LIFE IN MORE JEOPARDY.
Mfg Campaign: 11349221
Recall Date: Aug 14, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING WAS GETTING DIFFICULT WHILE MAKING TURNS. TOOK IT TO A FORD DEALER AND WAS TOLD THE RACK & PINION NEED TO BE REPLACED FOR $2,560 AND IT IS UNSAFE TO DRIVE. FORD IS NOT COVERING THIS ISSUE EVEN THOUGH IT IS A FAULTY PART ON THEIR END AND SHOULD BE THEIR RESPONSIBILITY.
Corrective Action:
STEERING WAS GETTING DIFFICULT WHILE MAKING TURNS. TOOK IT TO A FORD DEALER AND WAS TOLD THE RACK & PINION NEED TO BE REPLACED FOR $2,560 AND IT IS UNSAFE TO DRIVE. FORD IS NOT COVERING THIS ISSUE EVEN THOUGH IT IS A FAULTY PART ON THEIR END AND SHOULD BE THEIR RESPONSIBILITY.
Additional Notes:
STEERING WAS GETTING DIFFICULT WHILE MAKING TURNS. TOOK IT TO A FORD DEALER AND WAS TOLD THE RACK & PINION NEED TO BE REPLACED FOR $2,560 AND IT IS UNSAFE TO DRIVE. FORD IS NOT COVERING THIS ISSUE EVEN THOUGH IT IS A FAULTY PART ON THEIR END AND SHOULD BE THEIR RESPONSIBILITY.
Mfg Campaign: 11349257
Recall Date: Aug 14, 2020
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ENGINE COOLANT OVER TEMPERATURE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A FLUID LEAK WAS PRESENT BEHIND THE WATER PUMP. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER MCGOVERN FORD LOCATED AT 1212 WESTFORD ST, LOWELL, MA 01851 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V183000 (ENGINE, ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 99,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ENGINE COOLANT OVER TEMPERATURE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A FLUID LEAK WAS PRESENT BEHIND THE WATER PUMP. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER MCGOVERN FORD LOCATED AT 1212 WESTFORD ST, LOWELL, MA 01851 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V183000 (ENGINE, ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 99,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ENGINE COOLANT OVER TEMPERATURE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A FLUID LEAK WAS PRESENT BEHIND THE WATER PUMP. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER MCGOVERN FORD LOCATED AT 1212 WESTFORD ST, LOWELL, MA 01851 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V183000 (ENGINE, ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 99,000.
Mfg Campaign: 11348842
Recall Date: Aug 12, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY 65 IN HAM LAKE, MN SEVERAL WEEKS AGO WHEN I SUDDENLY LOST CONTROL OF THE STEERING. THE VEHICLE LUNGED TO THE LEFT TOWARDS THE DITCH. I WAS ABLE TO FISHTAIL IT BACK ONTO THE ROAD, ALMOST ROLLED THE VEHICLE AND BARELY KEPT IT UNDER CONTROL. I GOT OVER TO THE RIGHT SHOULDER AND CALL THE ANOKA COUNTY SHERIFF FOR ASSISTANCE. A DEPUTY ASSISTED BUT I DON'T BELIEVE A FORMAL POLICE REPORT WAS FILED. THIS WAS SUNDAY JULY 19TH. WE WERE ABLE TO GET TO LOCAL MECHANIC WHO LOOKED AT IT THE FOLLOW DAY AND DETERMINED THAT THE TOE CONTROL LINK HAD BROKEN. THEY REPAIRED IT WITH A NEW PART FROM THE LOCAL FORD DEALERSHIP AND THE VEHICLE SEEMED FINE. LAST NIGHT THE NEW PART THAT THEY INSTALLED BROKE AS WELL. I LOOKED ONLINE AND SEE THAT THERE IS A RECALL FOR THIS EXACT PART, THE TOE CONTROL LINK ON 2011-2017 FORD EXPLORERS. I CHECKED THE VIN ON THE NTSB WEBSITE BUT IT INDICATES THAT OUR CAR IS NOT INCLUDED IN THE RECALL. WE HAD BROUGHT THE CAR INTO METROPOLITAN FORD IN EDEN PRAIRIE EARLIER IN THE YEAR FOR OTHER RECALL ISSUES. HAD THE RECALL BEEN COMPREHENSIVE, THIS WOULD HAVE BEEN CAUGHT AND FIXED. AT 65 MPH, MY DAUGHTER AND I SHOULD HAVE BOTH BEEN KILLED IN THE ORIGINAL INCIDENT. IT HAD BEEN SEVERAL WEEKS SINCE THE (NEAR) ACCIDENT AND WE ARE STILL SHAKEN UP BY IT. FORTUNATELY, LAST NIGHT'S INCIDENT WAS AT MUCH SLOWER SPEED. I AM FEARFUL THAT THERE ARE OTHER FAMILIES WHOSE LIVES IN DANGER AS WELL. I HAVE A PHOTO THAT I TOOK OF THE CURRENT (SECOND) BREAK THAT OCCURRED THAT IS ATTACHED.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY 65 IN HAM LAKE, MN SEVERAL WEEKS AGO WHEN I SUDDENLY LOST CONTROL OF THE STEERING. THE VEHICLE LUNGED TO THE LEFT TOWARDS THE DITCH. I WAS ABLE TO FISHTAIL IT BACK ONTO THE ROAD, ALMOST ROLLED THE VEHICLE AND BARELY KEPT IT UNDER CONTROL. I GOT OVER TO THE RIGHT SHOULDER AND CALL THE ANOKA COUNTY SHERIFF FOR ASSISTANCE. A DEPUTY ASSISTED BUT I DON'T BELIEVE A FORMAL POLICE REPORT WAS FILED. THIS WAS SUNDAY JULY 19TH. WE WERE ABLE TO GET TO LOCAL MECHANIC WHO LOOKED AT IT THE FOLLOW DAY AND DETERMINED THAT THE TOE CONTROL LINK HAD BROKEN. THEY REPAIRED IT WITH A NEW PART FROM THE LOCAL FORD DEALERSHIP AND THE VEHICLE SEEMED FINE. LAST NIGHT THE NEW PART THAT THEY INSTALLED BROKE AS WELL. I LOOKED ONLINE AND SEE THAT THERE IS A RECALL FOR THIS EXACT PART, THE TOE CONTROL LINK ON 2011-2017 FORD EXPLORERS. I CHECKED THE VIN ON THE NTSB WEBSITE BUT IT INDICATES THAT OUR CAR IS NOT INCLUDED IN THE RECALL. WE HAD BROUGHT THE CAR INTO METROPOLITAN FORD IN EDEN PRAIRIE EARLIER IN THE YEAR FOR OTHER RECALL ISSUES. HAD THE RECALL BEEN COMPREHENSIVE, THIS WOULD HAVE BEEN CAUGHT AND FIXED. AT 65 MPH, MY DAUGHTER AND I SHOULD HAVE BOTH BEEN KILLED IN THE ORIGINAL INCIDENT. IT HAD BEEN SEVERAL WEEKS SINCE THE (NEAR) ACCIDENT AND WE ARE STILL SHAKEN UP BY IT. FORTUNATELY, LAST NIGHT'S INCIDENT WAS AT MUCH SLOWER SPEED. I AM FEARFUL THAT THERE ARE OTHER FAMILIES WHOSE LIVES IN DANGER AS WELL. I HAVE A PHOTO THAT I TOOK OF THE CURRENT (SECOND) BREAK THAT OCCURRED THAT IS ATTACHED.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY 65 IN HAM LAKE, MN SEVERAL WEEKS AGO WHEN I SUDDENLY LOST CONTROL OF THE STEERING. THE VEHICLE LUNGED TO THE LEFT TOWARDS THE DITCH. I WAS ABLE TO FISHTAIL IT BACK ONTO THE ROAD, ALMOST ROLLED THE VEHICLE AND BARELY KEPT IT UNDER CONTROL. I GOT OVER TO THE RIGHT SHOULDER AND CALL THE ANOKA COUNTY SHERIFF FOR ASSISTANCE. A DEPUTY ASSISTED BUT I DON'T BELIEVE A FORMAL POLICE REPORT WAS FILED. THIS WAS SUNDAY JULY 19TH. WE WERE ABLE TO GET TO LOCAL MECHANIC WHO LOOKED AT IT THE FOLLOW DAY AND DETERMINED THAT THE TOE CONTROL LINK HAD BROKEN. THEY REPAIRED IT WITH A NEW PART FROM THE LOCAL FORD DEALERSHIP AND THE VEHICLE SEEMED FINE. LAST NIGHT THE NEW PART THAT THEY INSTALLED BROKE AS WELL. I LOOKED ONLINE AND SEE THAT THERE IS A RECALL FOR THIS EXACT PART, THE TOE CONTROL LINK ON 2011-2017 FORD EXPLORERS. I CHECKED THE VIN ON THE NTSB WEBSITE BUT IT INDICATES THAT OUR CAR IS NOT INCLUDED IN THE RECALL. WE HAD BROUGHT THE CAR INTO METROPOLITAN FORD IN EDEN PRAIRIE EARLIER IN THE YEAR FOR OTHER RECALL ISSUES. HAD THE RECALL BEEN COMPREHENSIVE, THIS WOULD HAVE BEEN CAUGHT AND FIXED. AT 65 MPH, MY DAUGHTER AND I SHOULD HAVE BOTH BEEN KILLED IN THE ORIGINAL INCIDENT. IT HAD BEEN SEVERAL WEEKS SINCE THE (NEAR) ACCIDENT AND WE ARE STILL SHAKEN UP BY IT. FORTUNATELY, LAST NIGHT'S INCIDENT WAS AT MUCH SLOWER SPEED. I AM FEARFUL THAT THERE ARE OTHER FAMILIES WHOSE LIVES IN DANGER AS WELL. I HAVE A PHOTO THAT I TOOK OF THE CURRENT (SECOND) BREAK THAT OCCURRED THAT IS ATTACHED.
Mfg Campaign: 11348930
Recall Date: Aug 12, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY 65 IN HAM LAKE, MN SEVERAL WEEKS AGO WHEN I SUDDENLY LOST CONTROL OF THE STEERING. THE VEHICLE LUNGED TO THE LEFT TOWARDS THE DITCH. I WAS ABLE TO FISHTAIL IT BACK ONTO THE ROAD, ALMOST ROLLED THE VEHICLE AND BARELY KEPT IT UNDER CONTROL. I GOT OVER TO THE RIGHT SHOULDER AND CALL THE ANOKA COUNTY SHERIFF FOR ASSISTANCE. A DEPUTY ASSISTED BUT I DON'T BELIEVE A FORMAL POLICE REPORT WAS FILED. THIS WAS SUNDAY JULY 19TH. WE WERE ABLE TO GET TO LOCAL MECHANIC WHO LOOKED AT IT THE FOLLOW DAY AND DETERMINED THAT THE TOE CONTROL LINK HAD BROKEN. THEY REPAIRED IT WITH A NEW PART FROM THE LOCAL FORD DEALERSHIP AND THE VEHICLE SEEMED FINE. LAST NIGHT THE NEW PART THAT THEY INSTALLED BROKE AS WELL. I LOOKED ONLINE AND SEE THAT THERE IS A RECALL FOR THIS EXACT PART, THE TOE CONTROL LINK ON 2011-2017 FORD EXPLORERS. I CHECKED THE VIN ON THE NTSB WEBSITE BUT IT INDICATES THAT OUR CAR IS NOT INCLUDED IN THE RECALL. WE HAD BROUGHT THE CAR INTO METROPOLITAN FORD IN EDEN PRAIRIE EARLIER IN THE YEAR FOR OTHER RECALL ISSUES. HAD THE RECALL BEEN COMPREHENSIVE, THIS WOULD HAVE BEEN CAUGHT AND FIXED. AT 65 MPH, MY DAUGHTER AND I SHOULD HAVE BOTH BEEN KILLED IN THE ORIGINAL INCIDENT. IT HAD BEEN SEVERAL WEEKS SINCE THE (NEAR) ACCIDENT AND WE ARE STILL SHAKEN UP BY IT. FORTUNATELY, LAST NIGHT'S INCIDENT WAS AT MUCH SLOWER SPEED. I AM FEARFUL THAT THERE ARE OTHER FAMILIES WHOSE LIVES IN DANGER AS WELL. I HAVE A PHOTO THAT I TOOK OF THE CURRENT (SECOND) BREAK THAT OCCURRED THAT IS ATTACHED.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY 65 IN HAM LAKE, MN SEVERAL WEEKS AGO WHEN I SUDDENLY LOST CONTROL OF THE STEERING. THE VEHICLE LUNGED TO THE LEFT TOWARDS THE DITCH. I WAS ABLE TO FISHTAIL IT BACK ONTO THE ROAD, ALMOST ROLLED THE VEHICLE AND BARELY KEPT IT UNDER CONTROL. I GOT OVER TO THE RIGHT SHOULDER AND CALL THE ANOKA COUNTY SHERIFF FOR ASSISTANCE. A DEPUTY ASSISTED BUT I DON'T BELIEVE A FORMAL POLICE REPORT WAS FILED. THIS WAS SUNDAY JULY 19TH. WE WERE ABLE TO GET TO LOCAL MECHANIC WHO LOOKED AT IT THE FOLLOW DAY AND DETERMINED THAT THE TOE CONTROL LINK HAD BROKEN. THEY REPAIRED IT WITH A NEW PART FROM THE LOCAL FORD DEALERSHIP AND THE VEHICLE SEEMED FINE. LAST NIGHT THE NEW PART THAT THEY INSTALLED BROKE AS WELL. I LOOKED ONLINE AND SEE THAT THERE IS A RECALL FOR THIS EXACT PART, THE TOE CONTROL LINK ON 2011-2017 FORD EXPLORERS. I CHECKED THE VIN ON THE NTSB WEBSITE BUT IT INDICATES THAT OUR CAR IS NOT INCLUDED IN THE RECALL. WE HAD BROUGHT THE CAR INTO METROPOLITAN FORD IN EDEN PRAIRIE EARLIER IN THE YEAR FOR OTHER RECALL ISSUES. HAD THE RECALL BEEN COMPREHENSIVE, THIS WOULD HAVE BEEN CAUGHT AND FIXED. AT 65 MPH, MY DAUGHTER AND I SHOULD HAVE BOTH BEEN KILLED IN THE ORIGINAL INCIDENT. IT HAD BEEN SEVERAL WEEKS SINCE THE (NEAR) ACCIDENT AND WE ARE STILL SHAKEN UP BY IT. FORTUNATELY, LAST NIGHT'S INCIDENT WAS AT MUCH SLOWER SPEED. I AM FEARFUL THAT THERE ARE OTHER FAMILIES WHOSE LIVES IN DANGER AS WELL. I HAVE A PHOTO THAT I TOOK OF THE CURRENT (SECOND) BREAK THAT OCCURRED THAT IS ATTACHED.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY 65 IN HAM LAKE, MN SEVERAL WEEKS AGO WHEN I SUDDENLY LOST CONTROL OF THE STEERING. THE VEHICLE LUNGED TO THE LEFT TOWARDS THE DITCH. I WAS ABLE TO FISHTAIL IT BACK ONTO THE ROAD, ALMOST ROLLED THE VEHICLE AND BARELY KEPT IT UNDER CONTROL. I GOT OVER TO THE RIGHT SHOULDER AND CALL THE ANOKA COUNTY SHERIFF FOR ASSISTANCE. A DEPUTY ASSISTED BUT I DON'T BELIEVE A FORMAL POLICE REPORT WAS FILED. THIS WAS SUNDAY JULY 19TH. WE WERE ABLE TO GET TO LOCAL MECHANIC WHO LOOKED AT IT THE FOLLOW DAY AND DETERMINED THAT THE TOE CONTROL LINK HAD BROKEN. THEY REPAIRED IT WITH A NEW PART FROM THE LOCAL FORD DEALERSHIP AND THE VEHICLE SEEMED FINE. LAST NIGHT THE NEW PART THAT THEY INSTALLED BROKE AS WELL. I LOOKED ONLINE AND SEE THAT THERE IS A RECALL FOR THIS EXACT PART, THE TOE CONTROL LINK ON 2011-2017 FORD EXPLORERS. I CHECKED THE VIN ON THE NTSB WEBSITE BUT IT INDICATES THAT OUR CAR IS NOT INCLUDED IN THE RECALL. WE HAD BROUGHT THE CAR INTO METROPOLITAN FORD IN EDEN PRAIRIE EARLIER IN THE YEAR FOR OTHER RECALL ISSUES. HAD THE RECALL BEEN COMPREHENSIVE, THIS WOULD HAVE BEEN CAUGHT AND FIXED. AT 65 MPH, MY DAUGHTER AND I SHOULD HAVE BOTH BEEN KILLED IN THE ORIGINAL INCIDENT. IT HAD BEEN SEVERAL WEEKS SINCE THE (NEAR) ACCIDENT AND WE ARE STILL SHAKEN UP BY IT. FORTUNATELY, LAST NIGHT'S INCIDENT WAS AT MUCH SLOWER SPEED. I AM FEARFUL THAT THERE ARE OTHER FAMILIES WHOSE LIVES IN DANGER AS WELL. I HAVE A PHOTO THAT I TOOK OF THE CURRENT (SECOND) BREAK THAT OCCURRED THAT IS ATTACHED.
Mfg Campaign: 11348930
Recall Date: Aug 12, 2020
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