Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE STEERING BECAME STIFF WHILE DRIVING IN A PARKING LOT, WITH MULTIPLE ERRORS. CANNOT DRIVE VEHICLE SAFELY. HAPPENED WITHOUT WARNING. -HILL START ASSIST NOT AVAILABLE -SERVICE ADVANCETRAC -TERRAIN MANAGEMENT SYSTEM FAULT
Corrective Action:
VEHICLE STEERING BECAME STIFF WHILE DRIVING IN A PARKING LOT, WITH MULTIPLE ERRORS. CANNOT DRIVE VEHICLE SAFELY. HAPPENED WITHOUT WARNING. -HILL START ASSIST NOT AVAILABLE -SERVICE ADVANCETRAC -TERRAIN MANAGEMENT SYSTEM FAULT
Additional Notes:
VEHICLE STEERING BECAME STIFF WHILE DRIVING IN A PARKING LOT, WITH MULTIPLE ERRORS. CANNOT DRIVE VEHICLE SAFELY. HAPPENED WITHOUT WARNING. -HILL START ASSIST NOT AVAILABLE -SERVICE ADVANCETRAC -TERRAIN MANAGEMENT SYSTEM FAULT
Mfg Campaign: 11180650
Recall Date: Feb 17, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT THE FAILURE WAS ONGOING. THE VEHICLE WAS TAKEN TO ARROWAY FORD (LOCATED AT 519 N BEDFORD RD, BEDFORD HILLS, NY 10507) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT THE FAILURE WAS ONGOING. THE VEHICLE WAS TAKEN TO ARROWAY FORD (LOCATED AT 519 N BEDFORD RD, BEDFORD HILLS, NY 10507) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT THE FAILURE WAS ONGOING. THE VEHICLE WAS TAKEN TO ARROWAY FORD (LOCATED AT 519 N BEDFORD RD, BEDFORD HILLS, NY 10507) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Mfg Campaign: 11180251
Recall Date: Feb 15, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING ON A MAJOR HIGHWAY THE POWER STEERING WENT OUT WITH EPS FAILURE ERROR MESSAGES: "STEERING ASSIST FAULT SERVICE REQUIRED" AND "SERVICE ADVANCETRAC" COULD NOT STEER THE VEHICLE EFFECTIVELY AND NEEDED TO PULL OFF THE ROAD. THERE WERE NO WARNING SIGNS OR PREVIOUS ISSUES. NO RESTART, BATTERY DISCONNECT OR FIX WAS/IS AVAILABLE. TOOK IT TO THE DEALERSHIP WHO RECOGNIZED FULL STEERING RACK/PINION FAILURE AT ONLY 50,000 MILES.
Corrective Action:
WHILE DRIVING ON A MAJOR HIGHWAY THE POWER STEERING WENT OUT WITH EPS FAILURE ERROR MESSAGES: "STEERING ASSIST FAULT SERVICE REQUIRED" AND "SERVICE ADVANCETRAC" COULD NOT STEER THE VEHICLE EFFECTIVELY AND NEEDED TO PULL OFF THE ROAD. THERE WERE NO WARNING SIGNS OR PREVIOUS ISSUES. NO RESTART, BATTERY DISCONNECT OR FIX WAS/IS AVAILABLE. TOOK IT TO THE DEALERSHIP WHO RECOGNIZED FULL STEERING RACK/PINION FAILURE AT ONLY 50,000 MILES.
Additional Notes:
WHILE DRIVING ON A MAJOR HIGHWAY THE POWER STEERING WENT OUT WITH EPS FAILURE ERROR MESSAGES: "STEERING ASSIST FAULT SERVICE REQUIRED" AND "SERVICE ADVANCETRAC" COULD NOT STEER THE VEHICLE EFFECTIVELY AND NEEDED TO PULL OFF THE ROAD. THERE WERE NO WARNING SIGNS OR PREVIOUS ISSUES. NO RESTART, BATTERY DISCONNECT OR FIX WAS/IS AVAILABLE. TOOK IT TO THE DEALERSHIP WHO RECOGNIZED FULL STEERING RACK/PINION FAILURE AT ONLY 50,000 MILES.
Mfg Campaign: 11180260
Recall Date: Feb 15, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Corrective Action:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Additional Notes:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Mfg Campaign: 11180097
Recall Date: Feb 14, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Corrective Action:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Additional Notes:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Mfg Campaign: 11180097
Recall Date: Feb 14, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Corrective Action:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Additional Notes:
DURING ACCELERATION, A BRIEF PAUSE IN ACCELERATION OR DOWN SHIFTING OF GEARS. FEELS LIKE THE TRANSMISSION IS SLIPPING. USUALLY NOTICED DURING 30 MINUTES OF NORMAL DRIVING CONDITIONS.
Mfg Campaign: 11180097
Recall Date: Feb 14, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED TO OPERATE. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WHILE DRIVING. ALSO, THE TRACTION CONTROL AND POWER ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO RED ROCK FORD OF DICKINSON (2585 I-94BL, DICKINSON, ND 58601, (701) 225-5175), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED TO OPERATE. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WHILE DRIVING. ALSO, THE TRACTION CONTROL AND POWER ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO RED ROCK FORD OF DICKINSON (2585 I-94BL, DICKINSON, ND 58601, (701) 225-5175), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED TO OPERATE. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WHILE DRIVING. ALSO, THE TRACTION CONTROL AND POWER ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO RED ROCK FORD OF DICKINSON (2585 I-94BL, DICKINSON, ND 58601, (701) 225-5175), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Mfg Campaign: 11179846
Recall Date: Feb 13, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE HAD THE EXHAUST RECALL REPAIR BUT STILL I SMELL THE ROTTEN EGG SMELL INSIDE MY CAR. I HAVE MADE SURE TO TEST QUICK ACCELERATION WITH AND WITHOUT AIR RECIRCULATING. IT'S THE SAME RESULT. MY 'REPAIR' IS NOT SAFE OR SATISFACTORY.
Corrective Action:
I HAVE HAD THE EXHAUST RECALL REPAIR BUT STILL I SMELL THE ROTTEN EGG SMELL INSIDE MY CAR. I HAVE MADE SURE TO TEST QUICK ACCELERATION WITH AND WITHOUT AIR RECIRCULATING. IT'S THE SAME RESULT. MY 'REPAIR' IS NOT SAFE OR SATISFACTORY.
Additional Notes:
I HAVE HAD THE EXHAUST RECALL REPAIR BUT STILL I SMELL THE ROTTEN EGG SMELL INSIDE MY CAR. I HAVE MADE SURE TO TEST QUICK ACCELERATION WITH AND WITHOUT AIR RECIRCULATING. IT'S THE SAME RESULT. MY 'REPAIR' IS NOT SAFE OR SATISFACTORY.
Mfg Campaign: 11179933
Recall Date: Feb 13, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR WINDSHIELD SHATTERED WITHOUT ANY OBJECT COMING INTO CONTACT WITH IT.
Corrective Action:
THE REAR WINDSHIELD SHATTERED WITHOUT ANY OBJECT COMING INTO CONTACT WITH IT.
Additional Notes:
THE REAR WINDSHIELD SHATTERED WITHOUT ANY OBJECT COMING INTO CONTACT WITH IT.
Mfg Campaign: 11176614
Recall Date: Feb 12, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY WIFE, DAUGHTER AND I WERE DRIVING FORM NYC TO BALTIMORE IN MY 2016 FORD EXPLORER. IN THE LAST 10 MINUTES OF THE TRIP I WAS ON THE HIGHWAY TRAVELING AT APPROXIMATELY 65MPH. I RECEIVED A WARNING MESSAGE ON MY VEHICLE STATING THAT POWER STEERING HAS MALFUNCTIONED AND TO SERVICE NOW. I SLOWED THE VEHICLE DOWN AND TRAVELED ANOTHER 8 MILES TO MY DESTINATION. AFTER CONSULTING MY OWNER'S MANUAL, I RESTARTED THE VEHICLE AND GOT THE SAME MESSAGE AS WELL AS ANOTHER ONE SAYING THAT THE LANE DETECTING SENSOR WAS MALFUNCTIONING AS WELL. THE NEXT MORNING I WAS GOING TO TAKE IT TO A NEARBY DEALERSHIP FOR SERVICE. HOWEVER WHEN I STARTED THE VEHICLE AND TRIED TO MOVE FORWARD THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER THE VEHICLE. I HAD THE CAR TOWED TO THE DEALERSHIP. CURRENTLY THEY ARE ASSESSING THE VEHICLE AND MENTIONED THAT THIS HAPPENS WITH SOME MAKES AND MODELS AND THAT I MAY HAVE TO PAY FOR THE REPAIRS WHICH COULD COST IN THE $2000 DOLLAR RANGE. I HAVE REACHED OUT TO FORD CUSTOMER SERVICE AND THEY HAVE PASSED ME TO 3 DIFFER DEPARTMENTS ALL WHO SAY THERE IS NOTHING THEY CAN DO.
Corrective Action:
MY WIFE, DAUGHTER AND I WERE DRIVING FORM NYC TO BALTIMORE IN MY 2016 FORD EXPLORER. IN THE LAST 10 MINUTES OF THE TRIP I WAS ON THE HIGHWAY TRAVELING AT APPROXIMATELY 65MPH. I RECEIVED A WARNING MESSAGE ON MY VEHICLE STATING THAT POWER STEERING HAS MALFUNCTIONED AND TO SERVICE NOW. I SLOWED THE VEHICLE DOWN AND TRAVELED ANOTHER 8 MILES TO MY DESTINATION. AFTER CONSULTING MY OWNER'S MANUAL, I RESTARTED THE VEHICLE AND GOT THE SAME MESSAGE AS WELL AS ANOTHER ONE SAYING THAT THE LANE DETECTING SENSOR WAS MALFUNCTIONING AS WELL. THE NEXT MORNING I WAS GOING TO TAKE IT TO A NEARBY DEALERSHIP FOR SERVICE. HOWEVER WHEN I STARTED THE VEHICLE AND TRIED TO MOVE FORWARD THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER THE VEHICLE. I HAD THE CAR TOWED TO THE DEALERSHIP. CURRENTLY THEY ARE ASSESSING THE VEHICLE AND MENTIONED THAT THIS HAPPENS WITH SOME MAKES AND MODELS AND THAT I MAY HAVE TO PAY FOR THE REPAIRS WHICH COULD COST IN THE $2000 DOLLAR RANGE. I HAVE REACHED OUT TO FORD CUSTOMER SERVICE AND THEY HAVE PASSED ME TO 3 DIFFER DEPARTMENTS ALL WHO SAY THERE IS NOTHING THEY CAN DO.
Additional Notes:
MY WIFE, DAUGHTER AND I WERE DRIVING FORM NYC TO BALTIMORE IN MY 2016 FORD EXPLORER. IN THE LAST 10 MINUTES OF THE TRIP I WAS ON THE HIGHWAY TRAVELING AT APPROXIMATELY 65MPH. I RECEIVED A WARNING MESSAGE ON MY VEHICLE STATING THAT POWER STEERING HAS MALFUNCTIONED AND TO SERVICE NOW. I SLOWED THE VEHICLE DOWN AND TRAVELED ANOTHER 8 MILES TO MY DESTINATION. AFTER CONSULTING MY OWNER'S MANUAL, I RESTARTED THE VEHICLE AND GOT THE SAME MESSAGE AS WELL AS ANOTHER ONE SAYING THAT THE LANE DETECTING SENSOR WAS MALFUNCTIONING AS WELL. THE NEXT MORNING I WAS GOING TO TAKE IT TO A NEARBY DEALERSHIP FOR SERVICE. HOWEVER WHEN I STARTED THE VEHICLE AND TRIED TO MOVE FORWARD THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER THE VEHICLE. I HAD THE CAR TOWED TO THE DEALERSHIP. CURRENTLY THEY ARE ASSESSING THE VEHICLE AND MENTIONED THAT THIS HAPPENS WITH SOME MAKES AND MODELS AND THAT I MAY HAVE TO PAY FOR THE REPAIRS WHICH COULD COST IN THE $2000 DOLLAR RANGE. I HAVE REACHED OUT TO FORD CUSTOMER SERVICE AND THEY HAVE PASSED ME TO 3 DIFFER DEPARTMENTS ALL WHO SAY THERE IS NOTHING THEY CAN DO.
Mfg Campaign: 11175212
Recall Date: Feb 8, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING, DASHBOARD ALERTS STARTED WITH: ADVANCE TRAC/TERRAIN MANAGEMENT FAULT. STEERING LOSS/STOP SAFELY. POWER STEERING SEIZED UP AND ONLY ABLE TO DRIVE FOR 5 MINUTES BUT COULD FEEL POWER STEERING TIGHTENING UP. PARKED AND TURNED OFF VEHICLE; THEN COULD NOT TURN STEERING WHEEL.
Corrective Action:
WHILE DRIVING, DASHBOARD ALERTS STARTED WITH: ADVANCE TRAC/TERRAIN MANAGEMENT FAULT. STEERING LOSS/STOP SAFELY. POWER STEERING SEIZED UP AND ONLY ABLE TO DRIVE FOR 5 MINUTES BUT COULD FEEL POWER STEERING TIGHTENING UP. PARKED AND TURNED OFF VEHICLE; THEN COULD NOT TURN STEERING WHEEL.
Additional Notes:
WHILE DRIVING, DASHBOARD ALERTS STARTED WITH: ADVANCE TRAC/TERRAIN MANAGEMENT FAULT. STEERING LOSS/STOP SAFELY. POWER STEERING SEIZED UP AND ONLY ABLE TO DRIVE FOR 5 MINUTES BUT COULD FEEL POWER STEERING TIGHTENING UP. PARKED AND TURNED OFF VEHICLE; THEN COULD NOT TURN STEERING WHEEL.
Mfg Campaign: 11174924
Recall Date: Feb 7, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
HANKOOK TRIES ARE SHREDDING AND PREMATURE TIRE WEAR. VEHICLE HAS LESS THAN 33K MILES. SHREDDED TIRES CAUSING VEHICLE TO SLIP AND SLIDE ON THE ROAD WHILE IN MOTION. I ALMOST HAD AN ACCIDENT. NOW AFRAID FOR MY SAFETY; AFRAID TO DRIVE IN SNOW.
Corrective Action:
HANKOOK TRIES ARE SHREDDING AND PREMATURE TIRE WEAR. VEHICLE HAS LESS THAN 33K MILES. SHREDDED TIRES CAUSING VEHICLE TO SLIP AND SLIDE ON THE ROAD WHILE IN MOTION. I ALMOST HAD AN ACCIDENT. NOW AFRAID FOR MY SAFETY; AFRAID TO DRIVE IN SNOW.
Additional Notes:
HANKOOK TRIES ARE SHREDDING AND PREMATURE TIRE WEAR. VEHICLE HAS LESS THAN 33K MILES. SHREDDED TIRES CAUSING VEHICLE TO SLIP AND SLIDE ON THE ROAD WHILE IN MOTION. I ALMOST HAD AN ACCIDENT. NOW AFRAID FOR MY SAFETY; AFRAID TO DRIVE IN SNOW.
Mfg Campaign: 11174981
Recall Date: Feb 7, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
VEHICLE WAS STATIONARY THANKFULLY AND THE STEERING WHEEL WAS LOCKED AND DOES NOT MOVE .
Corrective Action:
VEHICLE WAS STATIONARY THANKFULLY AND THE STEERING WHEEL WAS LOCKED AND DOES NOT MOVE .
Additional Notes:
VEHICLE WAS STATIONARY THANKFULLY AND THE STEERING WHEEL WAS LOCKED AND DOES NOT MOVE .
Mfg Campaign: 11173474
Recall Date: Feb 1, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL NOT MOVING, NOT ABLE TO CONTROL IT.MILAGE ON CAR 42,000. CAR TOWED TO A DEALER. THEY FOUND, THAT THE RACK AND PINION IS COMPLETELY LOCKED AND NEEDS TO BE REPLACED. ESTIMATE REPAIR AT 2,400. WARRANTY DOES NOT COVER IT. A CASE WAS OPEN WITH FORD.
Corrective Action:
STEERING WHEEL NOT MOVING, NOT ABLE TO CONTROL IT.MILAGE ON CAR 42,000. CAR TOWED TO A DEALER. THEY FOUND, THAT THE RACK AND PINION IS COMPLETELY LOCKED AND NEEDS TO BE REPLACED. ESTIMATE REPAIR AT 2,400. WARRANTY DOES NOT COVER IT. A CASE WAS OPEN WITH FORD.
Additional Notes:
STEERING WHEEL NOT MOVING, NOT ABLE TO CONTROL IT.MILAGE ON CAR 42,000. CAR TOWED TO A DEALER. THEY FOUND, THAT THE RACK AND PINION IS COMPLETELY LOCKED AND NEEDS TO BE REPLACED. ESTIMATE REPAIR AT 2,400. WARRANTY DOES NOT COVER IT. A CASE WAS OPEN WITH FORD.
Mfg Campaign: 11173293
Recall Date: Jan 31, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
POWER STEERING GOES OUT WHILE DRIVING CAUSING UNCONTROLLED STEERING.
Corrective Action:
POWER STEERING GOES OUT WHILE DRIVING CAUSING UNCONTROLLED STEERING.
Additional Notes:
POWER STEERING GOES OUT WHILE DRIVING CAUSING UNCONTROLLED STEERING.
Mfg Campaign: 11173134
Recall Date: Jan 30, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STARTED THE CAR AND NOTICED A STRONG OIL BURNING SMELL AND A RATTLE WHEN I DROVE IT FOUND OUT IT THE TRANSFER CASE WAS BROKEN. OUT OF WARRANTY BY 3K MILES DEALER SAYS THIS IS A FREQUENT ISSUE WITH EXPLORERS GONNA COST ABOUT $2000 TO FIX. JUST BOUGH THE CAR IN OCTOBER.
Corrective Action:
STARTED THE CAR AND NOTICED A STRONG OIL BURNING SMELL AND A RATTLE WHEN I DROVE IT FOUND OUT IT THE TRANSFER CASE WAS BROKEN. OUT OF WARRANTY BY 3K MILES DEALER SAYS THIS IS A FREQUENT ISSUE WITH EXPLORERS GONNA COST ABOUT $2000 TO FIX. JUST BOUGH THE CAR IN OCTOBER.
Additional Notes:
STARTED THE CAR AND NOTICED A STRONG OIL BURNING SMELL AND A RATTLE WHEN I DROVE IT FOUND OUT IT THE TRANSFER CASE WAS BROKEN. OUT OF WARRANTY BY 3K MILES DEALER SAYS THIS IS A FREQUENT ISSUE WITH EXPLORERS GONNA COST ABOUT $2000 TO FIX. JUST BOUGH THE CAR IN OCTOBER.
Mfg Campaign: 11172742
Recall Date: Jan 29, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
NAVIGATION AND RADIO SCREEN KEEPS GOING OUT OR TURNING BLACK REAR PASSENGER DOOR LOCK WON'T LOCK OR UNLOCK.
Corrective Action:
NAVIGATION AND RADIO SCREEN KEEPS GOING OUT OR TURNING BLACK REAR PASSENGER DOOR LOCK WON'T LOCK OR UNLOCK.
Additional Notes:
NAVIGATION AND RADIO SCREEN KEEPS GOING OUT OR TURNING BLACK REAR PASSENGER DOOR LOCK WON'T LOCK OR UNLOCK.
Mfg Campaign: 11171688
Recall Date: Jan 23, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I HAVE 28,452 MILES ON MY CAR AND THE POWER STEERING WENT OUT. I GET A WARNING WHICH SAYS STEERING ASSIST FAULT SERVICE REQUIRED, TERRAIN MANAGEMENT SYSTEM FAULT, AND SERVICE ADVANCE TRAC ERRORS UPON STARTING MY VEHICLE. IN RESEARCHING THESE ERRORS, IT SEEMS TO BE A VERY COMMON PROBLEM WITH FORD EXPLORERS AND A COSTLY ONE TO FIX. I BELIEVE THIS TO BE A MANUFACTURE DEFECT, DUE TO THE SHEER NUMBER OF SIMILAR COMPLAINTS AND LOW MILEAGE. IN ADDITION, THIS IS A HUGE SAFETY PROBLEM IF ONE WAS TRAVELING DOWN THE ROAD WHICH ALSO SEEMS TO HAPPENED.
Corrective Action:
I HAVE 28,452 MILES ON MY CAR AND THE POWER STEERING WENT OUT. I GET A WARNING WHICH SAYS STEERING ASSIST FAULT SERVICE REQUIRED, TERRAIN MANAGEMENT SYSTEM FAULT, AND SERVICE ADVANCE TRAC ERRORS UPON STARTING MY VEHICLE. IN RESEARCHING THESE ERRORS, IT SEEMS TO BE A VERY COMMON PROBLEM WITH FORD EXPLORERS AND A COSTLY ONE TO FIX. I BELIEVE THIS TO BE A MANUFACTURE DEFECT, DUE TO THE SHEER NUMBER OF SIMILAR COMPLAINTS AND LOW MILEAGE. IN ADDITION, THIS IS A HUGE SAFETY PROBLEM IF ONE WAS TRAVELING DOWN THE ROAD WHICH ALSO SEEMS TO HAPPENED.
Additional Notes:
I HAVE 28,452 MILES ON MY CAR AND THE POWER STEERING WENT OUT. I GET A WARNING WHICH SAYS STEERING ASSIST FAULT SERVICE REQUIRED, TERRAIN MANAGEMENT SYSTEM FAULT, AND SERVICE ADVANCE TRAC ERRORS UPON STARTING MY VEHICLE. IN RESEARCHING THESE ERRORS, IT SEEMS TO BE A VERY COMMON PROBLEM WITH FORD EXPLORERS AND A COSTLY ONE TO FIX. I BELIEVE THIS TO BE A MANUFACTURE DEFECT, DUE TO THE SHEER NUMBER OF SIMILAR COMPLAINTS AND LOW MILEAGE. IN ADDITION, THIS IS A HUGE SAFETY PROBLEM IF ONE WAS TRAVELING DOWN THE ROAD WHICH ALSO SEEMS TO HAPPENED.
Mfg Campaign: 11171324
Recall Date: Jan 22, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL LOCKED
Corrective Action:
STEERING WHEEL LOCKED
Additional Notes:
STEERING WHEEL LOCKED
Mfg Campaign: 11171419
Recall Date: Jan 22, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN YOU DRIVES SLOWLY IN BETWEEN 15MPH TO 20MPH 2ND TO 3RD GEAR SHIFTING IT GAVES TUGG WHEN IT WAS IN WARRENTY I BRING TO FORD DELARSHIP BUT THEY SAID EVERYTHING IS OK NEVER RECOMMEND FORD IT WAS MY 1ST EXPERIENCE WITH FORD BUT ALL CRAP CARS AND SUVS
Corrective Action:
WHEN YOU DRIVES SLOWLY IN BETWEEN 15MPH TO 20MPH 2ND TO 3RD GEAR SHIFTING IT GAVES TUGG WHEN IT WAS IN WARRENTY I BRING TO FORD DELARSHIP BUT THEY SAID EVERYTHING IS OK NEVER RECOMMEND FORD IT WAS MY 1ST EXPERIENCE WITH FORD BUT ALL CRAP CARS AND SUVS
Additional Notes:
WHEN YOU DRIVES SLOWLY IN BETWEEN 15MPH TO 20MPH 2ND TO 3RD GEAR SHIFTING IT GAVES TUGG WHEN IT WAS IN WARRENTY I BRING TO FORD DELARSHIP BUT THEY SAID EVERYTHING IS OK NEVER RECOMMEND FORD IT WAS MY 1ST EXPERIENCE WITH FORD BUT ALL CRAP CARS AND SUVS
Mfg Campaign: 11170871
Recall Date: Jan 18, 2019
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