Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I periodically have unintended acceleration ; it has occurred off and on for the past two years . The Ford dealer said no faults were detected so they can't fix the problem . It most often when I am shifting into reverse then the RPMs increase dramatically and when I put it in neutral they shoot up even more . A few days ago I was putting the car into the garage , waiting for the door to open , with my foot on the brake and the shift in drive when the RPMs started to increase . Feeling the car starting to move I shifted to neutral when the RPMs shot up tremendously . This is a dangerous situation where someone can get injured or killed . Ford should be able to correct the problem !!!
Corrective Action:
I periodically have unintended acceleration ; it has occurred off and on for the past two years . The Ford dealer said no faults were detected so they can't fix the problem . It most often when I am shifting into reverse then the RPMs increase dramatically and when I put it in neutral they shoot up even more . A few days ago I was putting the car into the garage , waiting for the door to open , with my foot on the brake and the shift in drive when the RPMs started to increase . Feeling the car starting to move I shifted to neutral when the RPMs shot up tremendously . This is a dangerous situation where someone can get injured or killed . Ford should be able to correct the problem !!!
Additional Notes:
I periodically have unintended acceleration ; it has occurred off and on for the past two years . The Ford dealer said no faults were detected so they can't fix the problem . It most often when I am shifting into reverse then the RPMs increase dramatically and when I put it in neutral they shoot up even more . A few days ago I was putting the car into the garage , waiting for the door to open , with my foot on the brake and the shift in drive when the RPMs started to increase . Feeling the car starting to move I shifted to neutral when the RPMs shot up tremendously . This is a dangerous situation where someone can get injured or killed . Ford should be able to correct the problem !!!
Mfg Campaign: 11666226
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I periodically have unintended acceleration ; it has occurred off and on for the past two years . The Ford dealer said no faults were detected so they can't fix the problem . It most often when I am shifting into reverse then the RPMs increase dramatically and when I put it in neutral they shoot up even more . A few days ago I was putting the car into the garage , waiting for the door to open , with my foot on the brake and the shift in drive when the RPMs started to increase . Feeling the car starting to move I shifted to neutral when the RPMs shot up tremendously . This is a dangerous situation where someone can get injured or killed . Ford should be able to correct the problem !!!
Corrective Action:
I periodically have unintended acceleration ; it has occurred off and on for the past two years . The Ford dealer said no faults were detected so they can't fix the problem . It most often when I am shifting into reverse then the RPMs increase dramatically and when I put it in neutral they shoot up even more . A few days ago I was putting the car into the garage , waiting for the door to open , with my foot on the brake and the shift in drive when the RPMs started to increase . Feeling the car starting to move I shifted to neutral when the RPMs shot up tremendously . This is a dangerous situation where someone can get injured or killed . Ford should be able to correct the problem !!!
Additional Notes:
I periodically have unintended acceleration ; it has occurred off and on for the past two years . The Ford dealer said no faults were detected so they can't fix the problem . It most often when I am shifting into reverse then the RPMs increase dramatically and when I put it in neutral they shoot up even more . A few days ago I was putting the car into the garage , waiting for the door to open , with my foot on the brake and the shift in drive when the RPMs started to increase . Feeling the car starting to move I shifted to neutral when the RPMs shot up tremendously . This is a dangerous situation where someone can get injured or killed . Ford should be able to correct the problem !!!
Mfg Campaign: 11666226
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11666274
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact's wife owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated the passenger's side windshield A-pillar trim had detached and was making a rattling sound while driving. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Corrective Action:
The contact's wife owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated the passenger's side windshield A-pillar trim had detached and was making a rattling sound while driving. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Additional Notes:
The contact's wife owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated the passenger's side windshield A-pillar trim had detached and was making a rattling sound while driving. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Mfg Campaign: 11666370
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front windshield A-pillar trim on the passenger's side was fractured. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front windshield A-pillar trim on the passenger's side was fractured. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front windshield A-pillar trim on the passenger's side was fractured. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
Mfg Campaign: 11666397
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11666045
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. The VIN was not available. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. The VIN was not available. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. The VIN was not available. VIN tool confirms parts not available.
Mfg Campaign: 11666068
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 111,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 111,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 111,000. VIN tool confirms parts not available.
Mfg Campaign: 11666077
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was invalid.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was invalid.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was invalid.
Mfg Campaign: 11666144
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11665826
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed and approaching a stop, the vehicle briefly jump and jolted. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed and approaching a stop, the vehicle briefly jump and jolted. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed and approaching a stop, the vehicle briefly jump and jolted. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Mfg Campaign: 11665841
Recall Date: Jun 9, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I am formally submitting a complaint regarding an unresolved recall issue on my Ford Explorer involving the front roof rail covers (pillars). The exact defect outlined in the recall is what I am currently experiencing: the pillars are barely attached and could easily detach while driving, posing a serious safety risk. I am also concerned this defect could compromise the structural integrity of the windshield in the event of an accident or even during normal driving conditions. I initially brought my vehicle in for service due to a leak. Rainwater enters the cabin through the area where the pillar is not properly secured. This has resulted in significant water damage and the growth of mold inside the vehicle. Because of this, I have been unable to safely operate my Explorer and have kept it parked in my garage for nearly a year. What is particularly troubling is that Ford continues to manufacture new Explorers, which clearly indicates that the required parts are available. It seems reasonable and necessary for Ford to divert these parts to dealerships and service centers to repair recalled vehicles, particularly when the issue directly impacts safety and vehicle usability. I am requesting that NHTSA investigate Ford’s failure to resolve this recall in a timely manner and hold the manufacturer accountable for providing a safe and functional remedy for affected owners.
Corrective Action:
I am formally submitting a complaint regarding an unresolved recall issue on my Ford Explorer involving the front roof rail covers (pillars). The exact defect outlined in the recall is what I am currently experiencing: the pillars are barely attached and could easily detach while driving, posing a serious safety risk. I am also concerned this defect could compromise the structural integrity of the windshield in the event of an accident or even during normal driving conditions. I initially brought my vehicle in for service due to a leak. Rainwater enters the cabin through the area where the pillar is not properly secured. This has resulted in significant water damage and the growth of mold inside the vehicle. Because of this, I have been unable to safely operate my Explorer and have kept it parked in my garage for nearly a year. What is particularly troubling is that Ford continues to manufacture new Explorers, which clearly indicates that the required parts are available. It seems reasonable and necessary for Ford to divert these parts to dealerships and service centers to repair recalled vehicles, particularly when the issue directly impacts safety and vehicle usability. I am requesting that NHTSA investigate Ford’s failure to resolve this recall in a timely manner and hold the manufacturer accountable for providing a safe and functional remedy for affected owners.
Additional Notes:
I am formally submitting a complaint regarding an unresolved recall issue on my Ford Explorer involving the front roof rail covers (pillars). The exact defect outlined in the recall is what I am currently experiencing: the pillars are barely attached and could easily detach while driving, posing a serious safety risk. I am also concerned this defect could compromise the structural integrity of the windshield in the event of an accident or even during normal driving conditions. I initially brought my vehicle in for service due to a leak. Rainwater enters the cabin through the area where the pillar is not properly secured. This has resulted in significant water damage and the growth of mold inside the vehicle. Because of this, I have been unable to safely operate my Explorer and have kept it parked in my garage for nearly a year. What is particularly troubling is that Ford continues to manufacture new Explorers, which clearly indicates that the required parts are available. It seems reasonable and necessary for Ford to divert these parts to dealerships and service centers to repair recalled vehicles, particularly when the issue directly impacts safety and vehicle usability. I am requesting that NHTSA investigate Ford’s failure to resolve this recall in a timely manner and hold the manufacturer accountable for providing a safe and functional remedy for affected owners.
Mfg Campaign: 11665439
Recall Date: Jun 7, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11665303
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was receiving routine maintenance and an oil and filter change, it was discovered that coolant was leaking into the engine. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,762.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was receiving routine maintenance and an oil and filter change, it was discovered that coolant was leaking into the engine. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,762.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was receiving routine maintenance and an oil and filter change, it was discovered that coolant was leaking into the engine. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,762.
Mfg Campaign: 11665314
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that while at the dealer, the contact stated that the passenger’s side A-pillar trim was loose. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that while at the dealer, the contact stated that the passenger’s side A-pillar trim was loose. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that while at the dealer, the contact stated that the passenger’s side A-pillar trim was loose. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Mfg Campaign: 11665364
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
faulty front grill
Corrective Action:
faulty front grill
Additional Notes:
faulty front grill
Mfg Campaign: 11664999
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Corrective Action:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Additional Notes:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Mfg Campaign: 11665069
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Corrective Action:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Additional Notes:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Mfg Campaign: 11665069
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Corrective Action:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Additional Notes:
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That was when it was under warranty. I read on the internet that several people have this same problem. I feel this should be a recall. I have a 2017 Ford Platinum
Mfg Campaign: 11665069
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission has totally failed at under 69,000 miles while my wife was driving down a 45 MPH road. The vehicle intermittently lost power and she was nearly rear-ended with my child in the car. All warning lamps came on and the engine totally lost power. 2 shops have looked at the car and stated that the transmission failed completely. There were no warning lamps prior to this occurring.
Corrective Action:
The transmission has totally failed at under 69,000 miles while my wife was driving down a 45 MPH road. The vehicle intermittently lost power and she was nearly rear-ended with my child in the car. All warning lamps came on and the engine totally lost power. 2 shops have looked at the car and stated that the transmission failed completely. There were no warning lamps prior to this occurring.
Additional Notes:
The transmission has totally failed at under 69,000 miles while my wife was driving down a 45 MPH road. The vehicle intermittently lost power and she was nearly rear-ended with my child in the car. All warning lamps came on and the engine totally lost power. 2 shops have looked at the car and stated that the transmission failed completely. There were no warning lamps prior to this occurring.
Mfg Campaign: 11665073
Recall Date: Jun 5, 2025
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury