Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 101,100. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 101,100. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 101,100. VIN tool confirms parts not available.
Mfg Campaign: 11665085
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard an abnormal sound coming from the vehicle, and a dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the front passenger’s side exterior a pillar trim detached from the vehicle. The manufacturer was notified of the failure and offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard an abnormal sound coming from the vehicle, and a dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the front passenger’s side exterior a pillar trim detached from the vehicle. The manufacturer was notified of the failure and offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard an abnormal sound coming from the vehicle, and a dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the front passenger’s side exterior a pillar trim detached from the vehicle. The manufacturer was notified of the failure and offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 80,000.
Mfg Campaign: 11665117
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was severely damaged and should have been replaced over 50,000 miles ago. The engine was subsequently replaced, but only a year later, it failed again. After replacing the first engine, the vehicle’s performance deteriorated significantly. The vehicle required another visit to the shop for several months, resulting in another engine replacement. Over the course of several months, the vehicle lost all power and exhibited difficulty shifting into reverse. Consequently, it failed to reverse and was involved in an accident.
Corrective Action:
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was severely damaged and should have been replaced over 50,000 miles ago. The engine was subsequently replaced, but only a year later, it failed again. After replacing the first engine, the vehicle’s performance deteriorated significantly. The vehicle required another visit to the shop for several months, resulting in another engine replacement. Over the course of several months, the vehicle lost all power and exhibited difficulty shifting into reverse. Consequently, it failed to reverse and was involved in an accident.
Additional Notes:
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was severely damaged and should have been replaced over 50,000 miles ago. The engine was subsequently replaced, but only a year later, it failed again. After replacing the first engine, the vehicle’s performance deteriorated significantly. The vehicle required another visit to the shop for several months, resulting in another engine replacement. Over the course of several months, the vehicle lost all power and exhibited difficulty shifting into reverse. Consequently, it failed to reverse and was involved in an accident.
Mfg Campaign: 11664601
Recall Date: Jun 3, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was severely damaged and should have been replaced over 50,000 miles ago. The engine was subsequently replaced, but only a year later, it failed again. After replacing the first engine, the vehicle’s performance deteriorated significantly. The vehicle required another visit to the shop for several months, resulting in another engine replacement. Over the course of several months, the vehicle lost all power and exhibited difficulty shifting into reverse. Consequently, it failed to reverse and was involved in an accident.
Corrective Action:
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was severely damaged and should have been replaced over 50,000 miles ago. The engine was subsequently replaced, but only a year later, it failed again. After replacing the first engine, the vehicle’s performance deteriorated significantly. The vehicle required another visit to the shop for several months, resulting in another engine replacement. Over the course of several months, the vehicle lost all power and exhibited difficulty shifting into reverse. Consequently, it failed to reverse and was involved in an accident.
Additional Notes:
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was severely damaged and should have been replaced over 50,000 miles ago. The engine was subsequently replaced, but only a year later, it failed again. After replacing the first engine, the vehicle’s performance deteriorated significantly. The vehicle required another visit to the shop for several months, resulting in another engine replacement. Over the course of several months, the vehicle lost all power and exhibited difficulty shifting into reverse. Consequently, it failed to reverse and was involved in an accident.
Mfg Campaign: 11664601
Recall Date: Jun 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11663525
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11663525
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed error code P219A – Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly—pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford’s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle—outside of the official recall range—suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic’s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11663525
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I brought my vehicle from a used certified dealer at the time of test drive I asked why such a rough transition when going from gear to gear and I was told it was the ECOBoost engine packed with power. Fast forward after multiple repairs and recalls on this vehicle I’ve made it to my breaking point when my SUV shut down as I was turning onto a busy street coming from my son’s school. The engine literally cut off almost causing a head on collision. This idle function is extremely dangerous. I had multiple belts repaired and many things checked after my car overheated and couldn’t find the culprit. One mechanic explained my fan wasn’t working to assist in cooling off the engine and the vents/grill in front of car was shut causing the engine to over heat. After opening the vents and connecting the car to diagnostic machine there were no codes to fix. Over the next month my suv would become significantly worse rattling when I stop at a red light almost drifting into a car in front of me. No longer overheating but now feeling the car physically shifting gears as if I drive a stick shift and I have an automatic transmission. After doing careful research I learned was some recalls on the fan and eco boost engine explaining the same issues that I’am currently having. Don’t mention fixing the recalls because all the certified dealers are 2-3 weeks behind on fixing and diagnosing these same vehicles. They won’t loan you a car while being repaired which is another cost associated with this vehicle. Please look into this ecoboost engine and overheating issues. Also I was told my engine would go soon do the oxygen intake not exchanging enough oxygen causing oil to push into spark plugs and other parts of the engine it doesn’t belong. This SUV is a complete lemon and should be recalled right away before someone dies from this awful feature. Just last week I saw someone on the interstate with my same vehicle stopping mid traffic. This is dangerous!!!
Corrective Action:
I brought my vehicle from a used certified dealer at the time of test drive I asked why such a rough transition when going from gear to gear and I was told it was the ECOBoost engine packed with power. Fast forward after multiple repairs and recalls on this vehicle I’ve made it to my breaking point when my SUV shut down as I was turning onto a busy street coming from my son’s school. The engine literally cut off almost causing a head on collision. This idle function is extremely dangerous. I had multiple belts repaired and many things checked after my car overheated and couldn’t find the culprit. One mechanic explained my fan wasn’t working to assist in cooling off the engine and the vents/grill in front of car was shut causing the engine to over heat. After opening the vents and connecting the car to diagnostic machine there were no codes to fix. Over the next month my suv would become significantly worse rattling when I stop at a red light almost drifting into a car in front of me. No longer overheating but now feeling the car physically shifting gears as if I drive a stick shift and I have an automatic transmission. After doing careful research I learned was some recalls on the fan and eco boost engine explaining the same issues that I’am currently having. Don’t mention fixing the recalls because all the certified dealers are 2-3 weeks behind on fixing and diagnosing these same vehicles. They won’t loan you a car while being repaired which is another cost associated with this vehicle. Please look into this ecoboost engine and overheating issues. Also I was told my engine would go soon do the oxygen intake not exchanging enough oxygen causing oil to push into spark plugs and other parts of the engine it doesn’t belong. This SUV is a complete lemon and should be recalled right away before someone dies from this awful feature. Just last week I saw someone on the interstate with my same vehicle stopping mid traffic. This is dangerous!!!
Additional Notes:
I brought my vehicle from a used certified dealer at the time of test drive I asked why such a rough transition when going from gear to gear and I was told it was the ECOBoost engine packed with power. Fast forward after multiple repairs and recalls on this vehicle I’ve made it to my breaking point when my SUV shut down as I was turning onto a busy street coming from my son’s school. The engine literally cut off almost causing a head on collision. This idle function is extremely dangerous. I had multiple belts repaired and many things checked after my car overheated and couldn’t find the culprit. One mechanic explained my fan wasn’t working to assist in cooling off the engine and the vents/grill in front of car was shut causing the engine to over heat. After opening the vents and connecting the car to diagnostic machine there were no codes to fix. Over the next month my suv would become significantly worse rattling when I stop at a red light almost drifting into a car in front of me. No longer overheating but now feeling the car physically shifting gears as if I drive a stick shift and I have an automatic transmission. After doing careful research I learned was some recalls on the fan and eco boost engine explaining the same issues that I’am currently having. Don’t mention fixing the recalls because all the certified dealers are 2-3 weeks behind on fixing and diagnosing these same vehicles. They won’t loan you a car while being repaired which is another cost associated with this vehicle. Please look into this ecoboost engine and overheating issues. Also I was told my engine would go soon do the oxygen intake not exchanging enough oxygen causing oil to push into spark plugs and other parts of the engine it doesn’t belong. This SUV is a complete lemon and should be recalled right away before someone dies from this awful feature. Just last week I saw someone on the interstate with my same vehicle stopping mid traffic. This is dangerous!!!
Mfg Campaign: 11662695
Recall Date: May 23, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11662312
Recall Date: May 21, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Water pump has gone out, and is a known issue with the explorers, plus they have made these very difficult to to replace and require partial engine tear down.
Corrective Action:
Water pump has gone out, and is a known issue with the explorers, plus they have made these very difficult to to replace and require partial engine tear down.
Additional Notes:
Water pump has gone out, and is a known issue with the explorers, plus they have made these very difficult to to replace and require partial engine tear down.
Mfg Campaign: 11662148
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There has been a long standing recall on the pillars for over a year, however ford continuously does not have the parts in stock. I have been awaiting repair for over a year with no date in sight.
Corrective Action:
There has been a long standing recall on the pillars for over a year, however ford continuously does not have the parts in stock. I have been awaiting repair for over a year with no date in sight.
Additional Notes:
There has been a long standing recall on the pillars for over a year, however ford continuously does not have the parts in stock. I have been awaiting repair for over a year with no date in sight.
Mfg Campaign: 11662151
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicles engine has known defects that involves failure of the timing belt and water pump causing enteral damage that sends metal shards enter the oil and causes complete engine failure even with immediate attention when the vehicles engine sensors Alert the driver to an engine problem. After the water pump and or timing belt are changed the engine is already damaged beyond repair. How was your safety or the safety of others put at risk? Once the microscopic metal shards enter the oil, filters are clogged and sensors inconsistently malfunction The engine does not accelerate appropriately and then jolts into acceleration The engine dies at idle Has the problem been reproduced or confirmed by a dealer or independent service center? I have had the vehicle at the dealership 4 times and had 3 other body shops all confirm the same problem Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes - Dec 2024 - the vehicle was overheating and the water pump and timing belt were immediately replaced
Corrective Action:
The vehicles engine has known defects that involves failure of the timing belt and water pump causing enteral damage that sends metal shards enter the oil and causes complete engine failure even with immediate attention when the vehicles engine sensors Alert the driver to an engine problem. After the water pump and or timing belt are changed the engine is already damaged beyond repair. How was your safety or the safety of others put at risk? Once the microscopic metal shards enter the oil, filters are clogged and sensors inconsistently malfunction The engine does not accelerate appropriately and then jolts into acceleration The engine dies at idle Has the problem been reproduced or confirmed by a dealer or independent service center? I have had the vehicle at the dealership 4 times and had 3 other body shops all confirm the same problem Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes - Dec 2024 - the vehicle was overheating and the water pump and timing belt were immediately replaced
Additional Notes:
The vehicles engine has known defects that involves failure of the timing belt and water pump causing enteral damage that sends metal shards enter the oil and causes complete engine failure even with immediate attention when the vehicles engine sensors Alert the driver to an engine problem. After the water pump and or timing belt are changed the engine is already damaged beyond repair. How was your safety or the safety of others put at risk? Once the microscopic metal shards enter the oil, filters are clogged and sensors inconsistently malfunction The engine does not accelerate appropriately and then jolts into acceleration The engine dies at idle Has the problem been reproduced or confirmed by a dealer or independent service center? I have had the vehicle at the dealership 4 times and had 3 other body shops all confirm the same problem Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes - Dec 2024 - the vehicle was overheating and the water pump and timing belt were immediately replaced
Mfg Campaign: 11661380
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.
Corrective Action:
Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.
Additional Notes:
Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.
Mfg Campaign: 11660823
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11660944
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Own a 2017 Ford Explorer 2.3L EcoBoost with 116K miles, out of the blue the vehicle started to overheat the engine, with no coolant left in the reservoir. Took it to a mechanic who stated that the engine is not that old and that it was unsure of why the head gasket was blown. It is believed by many including a Class Action Law Suite that Ford is aware of the possible overheating issues with their EcoBoost engines.
Corrective Action:
Own a 2017 Ford Explorer 2.3L EcoBoost with 116K miles, out of the blue the vehicle started to overheat the engine, with no coolant left in the reservoir. Took it to a mechanic who stated that the engine is not that old and that it was unsure of why the head gasket was blown. It is believed by many including a Class Action Law Suite that Ford is aware of the possible overheating issues with their EcoBoost engines.
Additional Notes:
Own a 2017 Ford Explorer 2.3L EcoBoost with 116K miles, out of the blue the vehicle started to overheat the engine, with no coolant left in the reservoir. Took it to a mechanic who stated that the engine is not that old and that it was unsure of why the head gasket was blown. It is believed by many including a Class Action Law Suite that Ford is aware of the possible overheating issues with their EcoBoost engines.
Mfg Campaign: 11660732
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11660744
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield trim on my 2017 Ford exploer which is the actual recall on this vehicle blew off while traveling on a major highway slamming into my windshield and into the next lane just missing another vehicle causing them to swerve violently to avoid being hit by the windshield trim! I have been Communicating with the dealership where I had purchase my vehicle from the time I first received my recall notice, what possibly 5-6 months. Now I am concerned that the other one may do the same and fly off and the resolt being worse!
Corrective Action:
The windshield trim on my 2017 Ford exploer which is the actual recall on this vehicle blew off while traveling on a major highway slamming into my windshield and into the next lane just missing another vehicle causing them to swerve violently to avoid being hit by the windshield trim! I have been Communicating with the dealership where I had purchase my vehicle from the time I first received my recall notice, what possibly 5-6 months. Now I am concerned that the other one may do the same and fly off and the resolt being worse!
Additional Notes:
The windshield trim on my 2017 Ford exploer which is the actual recall on this vehicle blew off while traveling on a major highway slamming into my windshield and into the next lane just missing another vehicle causing them to swerve violently to avoid being hit by the windshield trim! I have been Communicating with the dealership where I had purchase my vehicle from the time I first received my recall notice, what possibly 5-6 months. Now I am concerned that the other one may do the same and fly off and the resolt being worse!
Mfg Campaign: 11660781
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.
Corrective Action:
Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.
Additional Notes:
Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.
Mfg Campaign: 11660160
Recall Date: May 10, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.
Corrective Action:
Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.
Additional Notes:
Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.
Mfg Campaign: 11660160
Recall Date: May 10, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Problem with the power steering. When turning, the wheel sticks.
Corrective Action:
Problem with the power steering. When turning, the wheel sticks.
Additional Notes:
Problem with the power steering. When turning, the wheel sticks.
Mfg Campaign: 11660163
Recall Date: May 10, 2025
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury