Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving 75 MPH, the contact became aware that the driver’s side keypad had detached from the door, causing the trunk to not release or open. The door ajar warning light illuminated; however, all the doors were properly closed. The contact stated that the failure was temporarily repaired with tape. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving 75 MPH, the contact became aware that the driver’s side keypad had detached from the door, causing the trunk to not release or open. The door ajar warning light illuminated; however, all the doors were properly closed. The contact stated that the failure was temporarily repaired with tape. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving 75 MPH, the contact became aware that the driver’s side keypad had detached from the door, causing the trunk to not release or open. The door ajar warning light illuminated; however, all the doors were properly closed. The contact stated that the failure was temporarily repaired with tape. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Mfg Campaign: 11622496
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Doesn’t want to run right
Corrective Action:
Doesn’t want to run right
Additional Notes:
Doesn’t want to run right
Mfg Campaign: 11622195
Recall Date: Oct 27, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Doesn’t want to run right
Corrective Action:
Doesn’t want to run right
Additional Notes:
Doesn’t want to run right
Mfg Campaign: 11622195
Recall Date: Oct 27, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
As I made a turn, the toe link broke and caused my car to be thrown to side of road.
Corrective Action:
As I made a turn, the toe link broke and caused my car to be thrown to side of road.
Additional Notes:
As I made a turn, the toe link broke and caused my car to be thrown to side of road.
Mfg Campaign: 11622073
Recall Date: Oct 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Driving home from work when all of a sudden my car started jerking, not shifting correctly and could hear a noticeable noise coming from the engine. Low oil pressure light came on and pulled over. Car would not restart. Had it towed to mechanic and was determined that the engine was hydrolocked due to coolant getting into the pistons and oil. New engine needed on a 6 year old car with 91,000 miles. Upon researching it seems this is a common problem with eco boost engines and I don’t believe I should be responsible for this apparent COMMON issue.
Corrective Action:
Driving home from work when all of a sudden my car started jerking, not shifting correctly and could hear a noticeable noise coming from the engine. Low oil pressure light came on and pulled over. Car would not restart. Had it towed to mechanic and was determined that the engine was hydrolocked due to coolant getting into the pistons and oil. New engine needed on a 6 year old car with 91,000 miles. Upon researching it seems this is a common problem with eco boost engines and I don’t believe I should be responsible for this apparent COMMON issue.
Additional Notes:
Driving home from work when all of a sudden my car started jerking, not shifting correctly and could hear a noticeable noise coming from the engine. Low oil pressure light came on and pulled over. Car would not restart. Had it towed to mechanic and was determined that the engine was hydrolocked due to coolant getting into the pistons and oil. New engine needed on a 6 year old car with 91,000 miles. Upon researching it seems this is a common problem with eco boost engines and I don’t believe I should be responsible for this apparent COMMON issue.
Mfg Campaign: 11622120
Recall Date: Oct 26, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while his daughter was driving approximately 35 MPH over a bump in the roadway, the steering wheel turned to the left while driving straight on the roadway. The contact stated that his daughter had not seen warning light illuminated. The contact drove to his daughter location and drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that the driver’s side rear wheel rear suspension toe link had fractured and needed to be replaced. The contact stated that the mechanic researched online and related the failure to NHTSA Campaign Number: 21V537000 (Suspension). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 137,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while his daughter was driving approximately 35 MPH over a bump in the roadway, the steering wheel turned to the left while driving straight on the roadway. The contact stated that his daughter had not seen warning light illuminated. The contact drove to his daughter location and drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that the driver’s side rear wheel rear suspension toe link had fractured and needed to be replaced. The contact stated that the mechanic researched online and related the failure to NHTSA Campaign Number: 21V537000 (Suspension). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 137,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while his daughter was driving approximately 35 MPH over a bump in the roadway, the steering wheel turned to the left while driving straight on the roadway. The contact stated that his daughter had not seen warning light illuminated. The contact drove to his daughter location and drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that the driver’s side rear wheel rear suspension toe link had fractured and needed to be replaced. The contact stated that the mechanic researched online and related the failure to NHTSA Campaign Number: 21V537000 (Suspension). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 137,000.
Mfg Campaign: 11621195
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
For the 2nd row passenger seat the clip has broken. You can not safely have a passenger in the seat. I have been trying for over a year to get the part. I was told by the last person who looked at it that it is specific to the air bag seat belts in the second row. I also had a coworker who had the exact same part break. For the first 6 months I tried to get this resolved they were so far backordered that the dealership would not even take my name to get on the list for the back order. They finally took my name last month, but its still on back order. It has now been over a year with a seat unalbe to be used for a passenger. I am trying to figure out how if so many people are in line for this part that it is not a safety recall issue...Also why are they not just replacing the entire set up as they seem to have a very common issue going on here. What if that were to have broken during an accident.
Corrective Action:
For the 2nd row passenger seat the clip has broken. You can not safely have a passenger in the seat. I have been trying for over a year to get the part. I was told by the last person who looked at it that it is specific to the air bag seat belts in the second row. I also had a coworker who had the exact same part break. For the first 6 months I tried to get this resolved they were so far backordered that the dealership would not even take my name to get on the list for the back order. They finally took my name last month, but its still on back order. It has now been over a year with a seat unalbe to be used for a passenger. I am trying to figure out how if so many people are in line for this part that it is not a safety recall issue...Also why are they not just replacing the entire set up as they seem to have a very common issue going on here. What if that were to have broken during an accident.
Additional Notes:
For the 2nd row passenger seat the clip has broken. You can not safely have a passenger in the seat. I have been trying for over a year to get the part. I was told by the last person who looked at it that it is specific to the air bag seat belts in the second row. I also had a coworker who had the exact same part break. For the first 6 months I tried to get this resolved they were so far backordered that the dealership would not even take my name to get on the list for the back order. They finally took my name last month, but its still on back order. It has now been over a year with a seat unalbe to be used for a passenger. I am trying to figure out how if so many people are in line for this part that it is not a safety recall issue...Also why are they not just replacing the entire set up as they seem to have a very common issue going on here. What if that were to have broken during an accident.
Mfg Campaign: 11621249
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine and coolant warning lights illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that the water pump had leaked into the engine and advised the contact to maintain the anti-freeze level at full. The vehicle was taken to another local independent mechanic for a second opinion where it was diagnosed with the same failures and advised the contact to reach out to the local dealer for assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine and coolant warning lights illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that the water pump had leaked into the engine and advised the contact to maintain the anti-freeze level at full. The vehicle was taken to another local independent mechanic for a second opinion where it was diagnosed with the same failures and advised the contact to reach out to the local dealer for assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine and coolant warning lights illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that the water pump had leaked into the engine and advised the contact to maintain the anti-freeze level at full. The vehicle was taken to another local independent mechanic for a second opinion where it was diagnosed with the same failures and advised the contact to reach out to the local dealer for assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Mfg Campaign: 11621264
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
On the highway doing 70 mph when the 2018 explorer started to sway back n forth and skipping across the road, got it stopped on the side of road and found out that my rear drivers toe link has broke. I see FORD has a RECALL on the 2016 - 2017 explorers for this problem... I'm lucky that I didn't kill someone or crash the vehicle. It was not a fun ride with my wife and kids in the SUV.
Corrective Action:
On the highway doing 70 mph when the 2018 explorer started to sway back n forth and skipping across the road, got it stopped on the side of road and found out that my rear drivers toe link has broke. I see FORD has a RECALL on the 2016 - 2017 explorers for this problem... I'm lucky that I didn't kill someone or crash the vehicle. It was not a fun ride with my wife and kids in the SUV.
Additional Notes:
On the highway doing 70 mph when the 2018 explorer started to sway back n forth and skipping across the road, got it stopped on the side of road and found out that my rear drivers toe link has broke. I see FORD has a RECALL on the 2016 - 2017 explorers for this problem... I'm lucky that I didn't kill someone or crash the vehicle. It was not a fun ride with my wife and kids in the SUV.
Mfg Campaign: 11620765
Recall Date: Oct 19, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11620346
Recall Date: Oct 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact's wife stated that while driving at an undisclosed speed, the vehicle stalled with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 125,787.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact's wife stated that while driving at an undisclosed speed, the vehicle stalled with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 125,787.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact's wife stated that while driving at an undisclosed speed, the vehicle stalled with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 125,787.
Mfg Campaign: 11619878
Recall Date: Oct 15, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized and failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic. Additionally, the contact stated that the failure had been reoccurring for over a year. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized and failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic. Additionally, the contact stated that the failure had been reoccurring for over a year. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized and failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic. Additionally, the contact stated that the failure had been reoccurring for over a year. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Mfg Campaign: 11619070
Recall Date: Oct 10, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Got a letter in February from Ford about recall 24S02/NHTSA recall 24V031and have not seen any updates in the last t months ????
Corrective Action:
Got a letter in February from Ford about recall 24S02/NHTSA recall 24V031and have not seen any updates in the last t months ????
Additional Notes:
Got a letter in February from Ford about recall 24S02/NHTSA recall 24V031and have not seen any updates in the last t months ????
Mfg Campaign: 11618912
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.
Mfg Campaign: 11618681
Recall Date: Oct 8, 2024
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.
Mfg Campaign: 11618681
Recall Date: Oct 8, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the bottom section of the front windshield rubber trim seal had deteriorated and became unsecured. While driving at various speeds, the unsecured trim was blown into the field of view of the driver, creating a visibility hazard. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the bottom section of the front windshield rubber trim seal had deteriorated and became unsecured. While driving at various speeds, the unsecured trim was blown into the field of view of the driver, creating a visibility hazard. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the bottom section of the front windshield rubber trim seal had deteriorated and became unsecured. While driving at various speeds, the unsecured trim was blown into the field of view of the driver, creating a visibility hazard. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 40,000.
Mfg Campaign: 11618058
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on took the SUV to Ford Dealership for service. They informed me that my engine had coolant intrusion and that I would need a new engine. In reviewing this information online I noticed that there have been multiple recalls on the EcoBoost engine with the same problem.
Corrective Action:
My check engine light came on took the SUV to Ford Dealership for service. They informed me that my engine had coolant intrusion and that I would need a new engine. In reviewing this information online I noticed that there have been multiple recalls on the EcoBoost engine with the same problem.
Additional Notes:
My check engine light came on took the SUV to Ford Dealership for service. They informed me that my engine had coolant intrusion and that I would need a new engine. In reviewing this information online I noticed that there have been multiple recalls on the EcoBoost engine with the same problem.
Mfg Campaign: 11616880
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 30-35 MPH, there was an abnormal squeaking sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the bushing joint had fractured and needed to be repaired or replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle had been taken to the dealer who had confirmed the diagnostic result. The vehicle had been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer had confirmed that there was no recall on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,500.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 30-35 MPH, there was an abnormal squeaking sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the bushing joint had fractured and needed to be repaired or replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle had been taken to the dealer who had confirmed the diagnostic result. The vehicle had been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer had confirmed that there was no recall on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,500.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 30-35 MPH, there was an abnormal squeaking sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the bushing joint had fractured and needed to be repaired or replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle had been taken to the dealer who had confirmed the diagnostic result. The vehicle had been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer had confirmed that there was no recall on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,500.
Mfg Campaign: 11616220
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11615220
Recall Date: Sep 18, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 60 MPH, the passenger’s side A-pillar trim detached. The contact stated that water was leaking into the vehicle during car washes due to the failure. Additionally, the driver side A-pillar trim had become loosened. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,030. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 60 MPH, the passenger’s side A-pillar trim detached. The contact stated that water was leaking into the vehicle during car washes due to the failure. Additionally, the driver side A-pillar trim had become loosened. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,030. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 60 MPH, the passenger’s side A-pillar trim detached. The contact stated that water was leaking into the vehicle during car washes due to the failure. Additionally, the driver side A-pillar trim had become loosened. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,030. VIN tool confirms parts not available.
Mfg Campaign: 11614268
Recall Date: Sep 12, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury