Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
263 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The front window side panel is in the process of coming off on both side it’s already detaching from the top of both side & im afraid it’s gonna hot someone if it flies off I started to notice this a little after I got the car & im noticing more & the dealer ship saw it when I got the car & said it’s not on recall
Corrective Action:
The front window side panel is in the process of coming off on both side it’s already detaching from the top of both side & im afraid it’s gonna hot someone if it flies off I started to notice this a little after I got the car & im noticing more & the dealer ship saw it when I got the car & said it’s not on recall
Additional Notes:
The front window side panel is in the process of coming off on both side it’s already detaching from the top of both side & im afraid it’s gonna hot someone if it flies off I started to notice this a little after I got the car & im noticing more & the dealer ship saw it when I got the car & said it’s not on recall
Mfg Campaign: 11504972
Recall Date: Feb 1, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that the rubber strip located between the windshield and the side mirrors on the driver’s and passenger’s side was fractured. The contact then stated that the piece on the driver's side was shaking while driving. The dealer was made aware of the issue. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that the rubber strip located between the windshield and the side mirrors on the driver’s and passenger’s side was fractured. The contact then stated that the piece on the driver's side was shaking while driving. The dealer was made aware of the issue. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that the rubber strip located between the windshield and the side mirrors on the driver’s and passenger’s side was fractured. The contact then stated that the piece on the driver's side was shaking while driving. The dealer was made aware of the issue. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.
Mfg Campaign: 11504640
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Roof rack rails coming off car. Recall number 21S22. I took my 2019 Ford explorer to the local Ford dealer on 03/25/2022 and roof rails were repaired. Roof rails coming off again. I called Ford motor company again (CS-40164791). A lady named Fallon told me there is nothing Ford Motor Company can do. All recall attempts have been made. Roof rails did not look like this when car was new, plus the roof rails looked like new when local Ford dealer made first recall repair. Now coming off again. Roof rails may not have been repaired correctly or to recall recommendation. I have checked many Ford Explorer’s, in parking lot, between 2016 and 2019 none have roof rails sticking up 3/4 of an inch in rear of car like mine.
Corrective Action:
Roof rack rails coming off car. Recall number 21S22. I took my 2019 Ford explorer to the local Ford dealer on 03/25/2022 and roof rails were repaired. Roof rails coming off again. I called Ford motor company again (CS-40164791). A lady named Fallon told me there is nothing Ford Motor Company can do. All recall attempts have been made. Roof rails did not look like this when car was new, plus the roof rails looked like new when local Ford dealer made first recall repair. Now coming off again. Roof rails may not have been repaired correctly or to recall recommendation. I have checked many Ford Explorer’s, in parking lot, between 2016 and 2019 none have roof rails sticking up 3/4 of an inch in rear of car like mine.
Additional Notes:
Roof rack rails coming off car. Recall number 21S22. I took my 2019 Ford explorer to the local Ford dealer on 03/25/2022 and roof rails were repaired. Roof rails coming off again. I called Ford motor company again (CS-40164791). A lady named Fallon told me there is nothing Ford Motor Company can do. All recall attempts have been made. Roof rails did not look like this when car was new, plus the roof rails looked like new when local Ford dealer made first recall repair. Now coming off again. Roof rails may not have been repaired correctly or to recall recommendation. I have checked many Ford Explorer’s, in parking lot, between 2016 and 2019 none have roof rails sticking up 3/4 of an inch in rear of car like mine.
Mfg Campaign: 11504327
Recall Date: Jan 29, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.
Corrective Action:
The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.
Additional Notes:
The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.
Mfg Campaign: 11504341
Recall Date: Jan 29, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.
Corrective Action:
The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.
Additional Notes:
The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.
Mfg Campaign: 11504341
Recall Date: Jan 29, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have had the key pad replaced 2 times because it melts at top. It has melted again Should it be recalled
Corrective Action:
I have had the key pad replaced 2 times because it melts at top. It has melted again Should it be recalled
Additional Notes:
I have had the key pad replaced 2 times because it melts at top. It has melted again Should it be recalled
Mfg Campaign: 11501890
Recall Date: Jan 15, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
2nd row seat belt malfunctioned during when rear ended recently. Seat belt came unlatched on my niece throwing her towards the front passenger seat. Car has been totaled. Injury was to driver.
Corrective Action:
2nd row seat belt malfunctioned during when rear ended recently. Seat belt came unlatched on my niece throwing her towards the front passenger seat. Car has been totaled. Injury was to driver.
Additional Notes:
2nd row seat belt malfunctioned during when rear ended recently. Seat belt came unlatched on my niece throwing her towards the front passenger seat. Car has been totaled. Injury was to driver.
Mfg Campaign: 11499642
Recall Date: Dec 31, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The torque converter on my 2019 Explorer is messing up. Causing a stutter while driving and an extremely rough idle when trying to stop at a stop light/sign. This stutter happens intermittently and unexpectedly weather driving at a high rate of speed or low. A light never came on and no codes were able to be read. The last day I was able to dive my car the idle suddenly dropped so low mid driving. Thankfully I was going at a low rate of speed and able to get my vehicle off the road. I took my vehicle back to the Ford dealership and asked that they re-evaluate as the problem had gotten worse. That’s when I was informed my torque converter had malfunctioned. Not only did the dealership provide me with that information, but they also informed me that this is a known issue and has affected so many Explorers in this way, Ford had issued multiple TSBs to their service departments notifying them of this issue. I have attached screenshots of TSB 20-2271 and 22-2287, showing Ford is aware of these issues being reported on the 2016-2019 model Explorers. In my research, I’ve also found that the NHTSA has had a previous case, 17S16, showing Fords directive to replace faulty Torque Converters back in June of 2018. It is clear that Ford has not taken this issue seriously and continues to produce and sell vehicles with this bad part. This stutter and sudden decrease in idle could cause a wreck. Thankfully it did not with me, but it is an ongoing issue that could in the future. Ford has acknowledged there’s a problem but has not yet issued a recall on this part, for my VIN or cars like mine. I urge the NHTSA to investigate and encourage Ford to make this right and improve the quality of the torque converters they’re producing and selling to consumers.
Corrective Action:
The torque converter on my 2019 Explorer is messing up. Causing a stutter while driving and an extremely rough idle when trying to stop at a stop light/sign. This stutter happens intermittently and unexpectedly weather driving at a high rate of speed or low. A light never came on and no codes were able to be read. The last day I was able to dive my car the idle suddenly dropped so low mid driving. Thankfully I was going at a low rate of speed and able to get my vehicle off the road. I took my vehicle back to the Ford dealership and asked that they re-evaluate as the problem had gotten worse. That’s when I was informed my torque converter had malfunctioned. Not only did the dealership provide me with that information, but they also informed me that this is a known issue and has affected so many Explorers in this way, Ford had issued multiple TSBs to their service departments notifying them of this issue. I have attached screenshots of TSB 20-2271 and 22-2287, showing Ford is aware of these issues being reported on the 2016-2019 model Explorers. In my research, I’ve also found that the NHTSA has had a previous case, 17S16, showing Fords directive to replace faulty Torque Converters back in June of 2018. It is clear that Ford has not taken this issue seriously and continues to produce and sell vehicles with this bad part. This stutter and sudden decrease in idle could cause a wreck. Thankfully it did not with me, but it is an ongoing issue that could in the future. Ford has acknowledged there’s a problem but has not yet issued a recall on this part, for my VIN or cars like mine. I urge the NHTSA to investigate and encourage Ford to make this right and improve the quality of the torque converters they’re producing and selling to consumers.
Additional Notes:
The torque converter on my 2019 Explorer is messing up. Causing a stutter while driving and an extremely rough idle when trying to stop at a stop light/sign. This stutter happens intermittently and unexpectedly weather driving at a high rate of speed or low. A light never came on and no codes were able to be read. The last day I was able to dive my car the idle suddenly dropped so low mid driving. Thankfully I was going at a low rate of speed and able to get my vehicle off the road. I took my vehicle back to the Ford dealership and asked that they re-evaluate as the problem had gotten worse. That’s when I was informed my torque converter had malfunctioned. Not only did the dealership provide me with that information, but they also informed me that this is a known issue and has affected so many Explorers in this way, Ford had issued multiple TSBs to their service departments notifying them of this issue. I have attached screenshots of TSB 20-2271 and 22-2287, showing Ford is aware of these issues being reported on the 2016-2019 model Explorers. In my research, I’ve also found that the NHTSA has had a previous case, 17S16, showing Fords directive to replace faulty Torque Converters back in June of 2018. It is clear that Ford has not taken this issue seriously and continues to produce and sell vehicles with this bad part. This stutter and sudden decrease in idle could cause a wreck. Thankfully it did not with me, but it is an ongoing issue that could in the future. Ford has acknowledged there’s a problem but has not yet issued a recall on this part, for my VIN or cars like mine. I urge the NHTSA to investigate and encourage Ford to make this right and improve the quality of the torque converters they’re producing and selling to consumers.
Mfg Campaign: 11498818
Recall Date: Dec 25, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another Ford Explorer was sitting in the middle with it's control arm broken. Same issue, same scenario.
Corrective Action:
When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another Ford Explorer was sitting in the middle with it's control arm broken. Same issue, same scenario.
Additional Notes:
When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another Ford Explorer was sitting in the middle with it's control arm broken. Same issue, same scenario.
Mfg Campaign: 11493991
Recall Date: Nov 17, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another Ford Explorer was sitting in the middle with it's control arm broken. Same issue, same scenario.
Corrective Action:
When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another Ford Explorer was sitting in the middle with it's control arm broken. Same issue, same scenario.
Additional Notes:
When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another Ford Explorer was sitting in the middle with it's control arm broken. Same issue, same scenario.
Mfg Campaign: 11493991
Recall Date: Nov 17, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission torque converter and transmission clutches malfunctioning. Yes it's available for inspection if needed. Safety is an issue because car shudders when driving. Yes, problem has been observed by a dealer. And has been inspected with an estimated cost of $5,100+ No warning lights come on to know to assess the issue.
Corrective Action:
Transmission torque converter and transmission clutches malfunctioning. Yes it's available for inspection if needed. Safety is an issue because car shudders when driving. Yes, problem has been observed by a dealer. And has been inspected with an estimated cost of $5,100+ No warning lights come on to know to assess the issue.
Additional Notes:
Transmission torque converter and transmission clutches malfunctioning. Yes it's available for inspection if needed. Safety is an issue because car shudders when driving. Yes, problem has been observed by a dealer. And has been inspected with an estimated cost of $5,100+ No warning lights come on to know to assess the issue.
Mfg Campaign: 11487140
Recall Date: Sep 29, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The front pillar columns on either side of the windshield have flown off while driving on the interstate. This is a ongoing Ford issue that should be fixed and is so dangerous could crack someone’s windshield
Corrective Action:
The front pillar columns on either side of the windshield have flown off while driving on the interstate. This is a ongoing Ford issue that should be fixed and is so dangerous could crack someone’s windshield
Additional Notes:
The front pillar columns on either side of the windshield have flown off while driving on the interstate. This is a ongoing Ford issue that should be fixed and is so dangerous could crack someone’s windshield
Mfg Campaign: 11482519
Recall Date: Sep 2, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated there was a loud rattle coming from the rear passenger side wheel of the vehicle. The noise progressed when on rough roads. The contact inspected the rear passenger side toe link which seemed as though it was loose and malfunctioning. The contact did not take the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,172
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated there was a loud rattle coming from the rear passenger side wheel of the vehicle. The noise progressed when on rough roads. The contact inspected the rear passenger side toe link which seemed as though it was loose and malfunctioning. The contact did not take the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,172
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated there was a loud rattle coming from the rear passenger side wheel of the vehicle. The noise progressed when on rough roads. The contact inspected the rear passenger side toe link which seemed as though it was loose and malfunctioning. The contact did not take the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,172
Mfg Campaign: 11479717
Recall Date: Aug 17, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2019 Ford Explorer shutdown at full speed on Florida Turnpike for the second time within 30 days. The first time it was thought that the battery was at end of life. A new battery was installed and thought to be fine however, later the vehicle was unable to start after highway use, requiring waiting to restart. Engine cranks but will not start. Vehicle started then shut down at full highway speed on the Florida Turnpike on July 5th. Car was in unsafe location on highway edge as no other area was reachable. Car cranked but would not start. Turnpike Road Ranger responded, I called for tow and Uber, car eventually started and I drove it to Lorenzo Ford of Homestead FL. Ford has no TSBs on this subject however the internet has multiple videos showing Ford customer’s experiencing the same issue of no start or shutdowns. Please review for similar complaints. I have a very nice unreliable and unsafe car at this point.
Corrective Action:
2019 Ford Explorer shutdown at full speed on Florida Turnpike for the second time within 30 days. The first time it was thought that the battery was at end of life. A new battery was installed and thought to be fine however, later the vehicle was unable to start after highway use, requiring waiting to restart. Engine cranks but will not start. Vehicle started then shut down at full highway speed on the Florida Turnpike on July 5th. Car was in unsafe location on highway edge as no other area was reachable. Car cranked but would not start. Turnpike Road Ranger responded, I called for tow and Uber, car eventually started and I drove it to Lorenzo Ford of Homestead FL. Ford has no TSBs on this subject however the internet has multiple videos showing Ford customer’s experiencing the same issue of no start or shutdowns. Please review for similar complaints. I have a very nice unreliable and unsafe car at this point.
Additional Notes:
2019 Ford Explorer shutdown at full speed on Florida Turnpike for the second time within 30 days. The first time it was thought that the battery was at end of life. A new battery was installed and thought to be fine however, later the vehicle was unable to start after highway use, requiring waiting to restart. Engine cranks but will not start. Vehicle started then shut down at full highway speed on the Florida Turnpike on July 5th. Car was in unsafe location on highway edge as no other area was reachable. Car cranked but would not start. Turnpike Road Ranger responded, I called for tow and Uber, car eventually started and I drove it to Lorenzo Ford of Homestead FL. Ford has no TSBs on this subject however the internet has multiple videos showing Ford customer’s experiencing the same issue of no start or shutdowns. Please review for similar complaints. I have a very nice unreliable and unsafe car at this point.
Mfg Campaign: 11474057
Recall Date: Jul 15, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At 53,000 miles I was driving down the highway and my vehicle sputtered and died leaving me stranded on the side of the road. The vehicle would not start. I took the vehicle to a local repair shop and had to replace the Fuel Pump for the vehicle. That was very low mileage to have an issue with a major part like a fuel pump.
Corrective Action:
At 53,000 miles I was driving down the highway and my vehicle sputtered and died leaving me stranded on the side of the road. The vehicle would not start. I took the vehicle to a local repair shop and had to replace the Fuel Pump for the vehicle. That was very low mileage to have an issue with a major part like a fuel pump.
Additional Notes:
At 53,000 miles I was driving down the highway and my vehicle sputtered and died leaving me stranded on the side of the road. The vehicle would not start. I took the vehicle to a local repair shop and had to replace the Fuel Pump for the vehicle. That was very low mileage to have an issue with a major part like a fuel pump.
Mfg Campaign: 11473252
Recall Date: Jul 10, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.
Corrective Action:
Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.
Additional Notes:
Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.
Mfg Campaign: 11467353
Recall Date: Jun 3, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.
Corrective Action:
Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.
Additional Notes:
Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.
Mfg Campaign: 11467353
Recall Date: Jun 3, 2022
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
There is a recall and no remedy has been done. Still waiting on a call or email.
Corrective Action:
There is a recall and no remedy has been done. Still waiting on a call or email.
Additional Notes:
There is a recall and no remedy has been done. Still waiting on a call or email.
Mfg Campaign: 11466696
Recall Date: May 31, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a recall and no remedy has been done. Still waiting on a call or email.
Corrective Action:
There is a recall and no remedy has been done. Still waiting on a call or email.
Additional Notes:
There is a recall and no remedy has been done. Still waiting on a call or email.
Mfg Campaign: 11466696
Recall Date: May 31, 2022
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH, he heard an abnormal noise coming from the roof rack. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, he noticed that the roof rack had detached. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 270,450.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH, he heard an abnormal noise coming from the roof rack. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, he noticed that the roof rack had detached. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 270,450.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH, he heard an abnormal noise coming from the roof rack. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, he noticed that the roof rack had detached. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 270,450.
Mfg Campaign: 11465774
Recall Date: May 23, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury