Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
263 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on I-95 on 5/4, the RH windshield moulding broke off suddenly and flew off behind the car, fortunately not hitting another vehicle, although that could easily have happened. I took the car to Mullinex Ford in New Smyrna Beach, FL on 5/9; they said the exterior moulding (which broke off) and the underlying RH A pillar moulding needed to be replaced (costing me $432, since it wasn't covered by my extended warranty). This same thing happened to my previous 2013 Explorer in 2017-2018 timeframe! Apparently it is a well-known problem with all Ford Explorers since at least 2013 , as many others have reported at https://www.carproblemzoo.com/ford/explorer/body-problems.php ). But Ford has never issued a recall on this problem, and refuse to cover it under extended warranties. This is a real safey issue, as parts should NOT be breaking off on a car and flying through the air to potentially hit other vehicles. At the website I specified, some vehicle owners reported incidents that DID hit other vehicles, including a motorcyclist.
Corrective Action:
While driving on I-95 on 5/4, the RH windshield moulding broke off suddenly and flew off behind the car, fortunately not hitting another vehicle, although that could easily have happened. I took the car to Mullinex Ford in New Smyrna Beach, FL on 5/9; they said the exterior moulding (which broke off) and the underlying RH A pillar moulding needed to be replaced (costing me $432, since it wasn't covered by my extended warranty). This same thing happened to my previous 2013 Explorer in 2017-2018 timeframe! Apparently it is a well-known problem with all Ford Explorers since at least 2013 , as many others have reported at https://www.carproblemzoo.com/ford/explorer/body-problems.php ). But Ford has never issued a recall on this problem, and refuse to cover it under extended warranties. This is a real safey issue, as parts should NOT be breaking off on a car and flying through the air to potentially hit other vehicles. At the website I specified, some vehicle owners reported incidents that DID hit other vehicles, including a motorcyclist.
Additional Notes:
While driving on I-95 on 5/4, the RH windshield moulding broke off suddenly and flew off behind the car, fortunately not hitting another vehicle, although that could easily have happened. I took the car to Mullinex Ford in New Smyrna Beach, FL on 5/9; they said the exterior moulding (which broke off) and the underlying RH A pillar moulding needed to be replaced (costing me $432, since it wasn't covered by my extended warranty). This same thing happened to my previous 2013 Explorer in 2017-2018 timeframe! Apparently it is a well-known problem with all Ford Explorers since at least 2013 , as many others have reported at https://www.carproblemzoo.com/ford/explorer/body-problems.php ). But Ford has never issued a recall on this problem, and refuse to cover it under extended warranties. This is a real safey issue, as parts should NOT be breaking off on a car and flying through the air to potentially hit other vehicles. At the website I specified, some vehicle owners reported incidents that DID hit other vehicles, including a motorcyclist.
Mfg Campaign: 11463960
Recall Date: May 9, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that while his daughter was driving at approximately 25 mph, the steering wheel seized causing the vehicle to crash into a concrete brick mailbox. The air bags deployed. The contact stated that the driver sustained chemical burning from the air bags and the front passenger sustained a high ankle sprain and broke right foot that needed medical attention. A police report was filed. The vehicle was destroyed and towed to a collision center. The dealer was not contacted. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 56,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that while his daughter was driving at approximately 25 mph, the steering wheel seized causing the vehicle to crash into a concrete brick mailbox. The air bags deployed. The contact stated that the driver sustained chemical burning from the air bags and the front passenger sustained a high ankle sprain and broke right foot that needed medical attention. A police report was filed. The vehicle was destroyed and towed to a collision center. The dealer was not contacted. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 56,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that while his daughter was driving at approximately 25 mph, the steering wheel seized causing the vehicle to crash into a concrete brick mailbox. The air bags deployed. The contact stated that the driver sustained chemical burning from the air bags and the front passenger sustained a high ankle sprain and broke right foot that needed medical attention. A police report was filed. The vehicle was destroyed and towed to a collision center. The dealer was not contacted. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 56,000.
Mfg Campaign: 11462409
Recall Date: Apr 27, 2022
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the roof rack trim detached. The vehicle was taken to the dealer. The dealer took pictures of the vehicle and forwarded them to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer transferred the contact to the NHTSA to file a complaint. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the roof rack trim detached. The vehicle was taken to the dealer. The dealer took pictures of the vehicle and forwarded them to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer transferred the contact to the NHTSA to file a complaint. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the roof rack trim detached. The vehicle was taken to the dealer. The dealer took pictures of the vehicle and forwarded them to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer transferred the contact to the NHTSA to file a complaint. The failure mileage was approximately 30,000.
Mfg Campaign: 11458776
Recall Date: Mar 29, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was parked, the lock button was depressed and the contact became aware that the horn was not operating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 46,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was parked, the lock button was depressed and the contact became aware that the horn was not operating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 46,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was parked, the lock button was depressed and the contact became aware that the horn was not operating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 46,000.
Mfg Campaign: 11458717
Recall Date: Mar 28, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal ticking noise detected from the front end of the vehicle. The contact stated that while his wife was driving, the vehicle failed to accelerate and revved up. The contact noticed that the air intake manifold was disconnected. The contact stated that he noticed an oil leak in the driveway. The rear seat heater became inoperable and the tires were bald. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was taken to the same dealer where it was diagnosed that the seal was broken. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal ticking noise detected from the front end of the vehicle. The contact stated that while his wife was driving, the vehicle failed to accelerate and revved up. The contact noticed that the air intake manifold was disconnected. The contact stated that he noticed an oil leak in the driveway. The rear seat heater became inoperable and the tires were bald. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was taken to the same dealer where it was diagnosed that the seal was broken. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal ticking noise detected from the front end of the vehicle. The contact stated that while his wife was driving, the vehicle failed to accelerate and revved up. The contact noticed that the air intake manifold was disconnected. The contact stated that he noticed an oil leak in the driveway. The rear seat heater became inoperable and the tires were bald. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was taken to the same dealer where it was diagnosed that the seal was broken. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 20,000.
Mfg Campaign: 11447844
Recall Date: Jan 18, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We continue to smell exhaust fumes in the cabin on the vehicle.
Corrective Action:
We continue to smell exhaust fumes in the cabin on the vehicle.
Additional Notes:
We continue to smell exhaust fumes in the cabin on the vehicle.
Mfg Campaign: 11447861
Recall Date: Jan 18, 2022
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that on several occasions, the rear passenger’s side roof rack became loosened while driving at highway speeds and while going through the car wash. The contact then received notification of NHTSA Campaign Number: 21V316000 (Structure) and had the vehicle was serviced at the dealer. Three months later the failure recurred. The contact took the vehicle back to the dealer and was informed that the recall was a one-time free repair. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that on several occasions, the rear passenger’s side roof rack became loosened while driving at highway speeds and while going through the car wash. The contact then received notification of NHTSA Campaign Number: 21V316000 (Structure) and had the vehicle was serviced at the dealer. Three months later the failure recurred. The contact took the vehicle back to the dealer and was informed that the recall was a one-time free repair. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that on several occasions, the rear passenger’s side roof rack became loosened while driving at highway speeds and while going through the car wash. The contact then received notification of NHTSA Campaign Number: 21V316000 (Structure) and had the vehicle was serviced at the dealer. Three months later the failure recurred. The contact took the vehicle back to the dealer and was informed that the recall was a one-time free repair. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.
Mfg Campaign: 11447197
Recall Date: Jan 12, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Corrective Action:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Additional Notes:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Mfg Campaign: 11446560
Recall Date: Jan 7, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Corrective Action:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Additional Notes:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Mfg Campaign: 11446560
Recall Date: Jan 7, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Corrective Action:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Additional Notes:
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
Mfg Campaign: 11446560
Recall Date: Jan 7, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2019 Ford Explorer Limited. Since shortly after my lease began, I found it to emit a burnt hair like smell in the passenger cabin whenever I am applying heavy acceleration. I have had a similar issue with two previous Explorers I've owned (2015 XLT, 2017 XLT), and brought the vehicle to the dealer, requesting that they remediate the issue. The dealer's service center claims there are no fumes, and did not attempt to repair the vehicle. This was the second time I took it to that dealer for the issue. I have contacted Ford Customer Service, though have yet to get any repair or remediation of the issue. I am concerned as I have had repeated instances of drowsiness when operating the vehicle.
Corrective Action:
I have a 2019 Ford Explorer Limited. Since shortly after my lease began, I found it to emit a burnt hair like smell in the passenger cabin whenever I am applying heavy acceleration. I have had a similar issue with two previous Explorers I've owned (2015 XLT, 2017 XLT), and brought the vehicle to the dealer, requesting that they remediate the issue. The dealer's service center claims there are no fumes, and did not attempt to repair the vehicle. This was the second time I took it to that dealer for the issue. I have contacted Ford Customer Service, though have yet to get any repair or remediation of the issue. I am concerned as I have had repeated instances of drowsiness when operating the vehicle.
Additional Notes:
I have a 2019 Ford Explorer Limited. Since shortly after my lease began, I found it to emit a burnt hair like smell in the passenger cabin whenever I am applying heavy acceleration. I have had a similar issue with two previous Explorers I've owned (2015 XLT, 2017 XLT), and brought the vehicle to the dealer, requesting that they remediate the issue. The dealer's service center claims there are no fumes, and did not attempt to repair the vehicle. This was the second time I took it to that dealer for the issue. I have contacted Ford Customer Service, though have yet to get any repair or remediation of the issue. I am concerned as I have had repeated instances of drowsiness when operating the vehicle.
Mfg Campaign: 11446048
Recall Date: Jan 3, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that there was water leaking into the headliner and sunroof. Additionally, the battery was leaking battery acid. The battery failure caused the contact's baby to be diagnosed with Intrauterine Growth Restrictions (IUGR). The first failure occurred when the contact detected an odor and checked under the hood of the vehicle. The contact saw that the battery was swollen and had exploded. The vehicle was towed to the dealer on October 21, 2020, and the dealer informed the contact that it was a faulty battery and replaced it with a new battery that the contact had purchased from Walmart. The dealer informed the contact, who was pregnant at the time, that the vehicle was safe to drive. The failure recurred, and the vehicle was taken to Darling's Brunswick Ford (262 Bath Rd, Brunswick, ME 04011) on May 17, 2021. The dealer informed the contact that the battery was actively leaking and covered in battery acid. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and first informed the contact that there was no recall associated with the VIN. The manufacturer later informed the contact that they would be buying back the vehicle from the contact under Florida's Lemon Law. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that there was water leaking into the headliner and sunroof. Additionally, the battery was leaking battery acid. The battery failure caused the contact's baby to be diagnosed with Intrauterine Growth Restrictions (IUGR). The first failure occurred when the contact detected an odor and checked under the hood of the vehicle. The contact saw that the battery was swollen and had exploded. The vehicle was towed to the dealer on October 21, 2020, and the dealer informed the contact that it was a faulty battery and replaced it with a new battery that the contact had purchased from Walmart. The dealer informed the contact, who was pregnant at the time, that the vehicle was safe to drive. The failure recurred, and the vehicle was taken to Darling's Brunswick Ford (262 Bath Rd, Brunswick, ME 04011) on May 17, 2021. The dealer informed the contact that the battery was actively leaking and covered in battery acid. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and first informed the contact that there was no recall associated with the VIN. The manufacturer later informed the contact that they would be buying back the vehicle from the contact under Florida's Lemon Law. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that there was water leaking into the headliner and sunroof. Additionally, the battery was leaking battery acid. The battery failure caused the contact's baby to be diagnosed with Intrauterine Growth Restrictions (IUGR). The first failure occurred when the contact detected an odor and checked under the hood of the vehicle. The contact saw that the battery was swollen and had exploded. The vehicle was towed to the dealer on October 21, 2020, and the dealer informed the contact that it was a faulty battery and replaced it with a new battery that the contact had purchased from Walmart. The dealer informed the contact, who was pregnant at the time, that the vehicle was safe to drive. The failure recurred, and the vehicle was taken to Darling's Brunswick Ford (262 Bath Rd, Brunswick, ME 04011) on May 17, 2021. The dealer informed the contact that the battery was actively leaking and covered in battery acid. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and first informed the contact that there was no recall associated with the VIN. The manufacturer later informed the contact that they would be buying back the vehicle from the contact under Florida's Lemon Law. The failure mileage was approximately 42,000.
Mfg Campaign: 11438362
Recall Date: Oct 27, 2021
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 FORD Explorer. The contact stated that she initially received a recall notice for the roof rail covers under Manufacturer recall Number: 20N11. The contact took the vehicle to a dealer and had the recall serviced. Since the repair, the contact noticed that the roof rail cover had begun to detach from the vehicle despite the recall repair. The contact had taken the vehicle to the dealer where they acknowledged the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) however, the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 18,000.
Corrective Action:
The contact owns a 2019 FORD Explorer. The contact stated that she initially received a recall notice for the roof rail covers under Manufacturer recall Number: 20N11. The contact took the vehicle to a dealer and had the recall serviced. Since the repair, the contact noticed that the roof rail cover had begun to detach from the vehicle despite the recall repair. The contact had taken the vehicle to the dealer where they acknowledged the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) however, the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 18,000.
Additional Notes:
The contact owns a 2019 FORD Explorer. The contact stated that she initially received a recall notice for the roof rail covers under Manufacturer recall Number: 20N11. The contact took the vehicle to a dealer and had the recall serviced. Since the repair, the contact noticed that the roof rail cover had begun to detach from the vehicle despite the recall repair. The contact had taken the vehicle to the dealer where they acknowledged the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) however, the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 18,000.
Mfg Campaign: 11437467
Recall Date: Oct 20, 2021
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where the roof rail was glued. The vehicle was repaired however, the failure recurred. The roof pins are unable to be attached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 3,000. VIN tool confirms parts are not available.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where the roof rail was glued. The vehicle was repaired however, the failure recurred. The roof pins are unable to be attached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 3,000. VIN tool confirms parts are not available.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where the roof rail was glued. The vehicle was repaired however, the failure recurred. The roof pins are unable to be attached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 3,000. VIN tool confirms parts are not available.
Mfg Campaign: 11435868
Recall Date: Oct 7, 2021
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact stated while driving 60 MPH, the driver’s side roof rail detached from the body of the vehicle. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact stated while driving 60 MPH, the driver’s side roof rail detached from the body of the vehicle. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact stated while driving 60 MPH, the driver’s side roof rail detached from the body of the vehicle. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 55,000.
Mfg Campaign: 11435615
Recall Date: Oct 5, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
As per a recall on this vehicle, the roof rails become detached and have the potential to fly off the car at high speeds. I have brought this in to a Ford service center numerous times to be addressed and upon repair each time, the issue recurs. The latest conversation I have had with a Ford motor company representative is that the issue is known but there is no known fix for it at this time. Meanwhile, I, like so many others, are driving around with what can be a potential safety hazard for other drivers.
Corrective Action:
As per a recall on this vehicle, the roof rails become detached and have the potential to fly off the car at high speeds. I have brought this in to a Ford service center numerous times to be addressed and upon repair each time, the issue recurs. The latest conversation I have had with a Ford motor company representative is that the issue is known but there is no known fix for it at this time. Meanwhile, I, like so many others, are driving around with what can be a potential safety hazard for other drivers.
Additional Notes:
As per a recall on this vehicle, the roof rails become detached and have the potential to fly off the car at high speeds. I have brought this in to a Ford service center numerous times to be addressed and upon repair each time, the issue recurs. The latest conversation I have had with a Ford motor company representative is that the issue is known but there is no known fix for it at this time. Meanwhile, I, like so many others, are driving around with what can be a potential safety hazard for other drivers.
Mfg Campaign: 11433103
Recall Date: Sep 15, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving 70 mph on interstate the driver side windshield trim came off. Startled the driver and caused car behind us to hit it on their windshield and lost control for a short time. In looking at trim clips they are plastic and 3 of them were broken. I drove to a ford dealer and was told this is a problem but they have not recall on it. Components should not be falling off a 60K car. No warning that this might occur.
Corrective Action:
Driving 70 mph on interstate the driver side windshield trim came off. Startled the driver and caused car behind us to hit it on their windshield and lost control for a short time. In looking at trim clips they are plastic and 3 of them were broken. I drove to a ford dealer and was told this is a problem but they have not recall on it. Components should not be falling off a 60K car. No warning that this might occur.
Additional Notes:
Driving 70 mph on interstate the driver side windshield trim came off. Startled the driver and caused car behind us to hit it on their windshield and lost control for a short time. In looking at trim clips they are plastic and 3 of them were broken. I drove to a ford dealer and was told this is a problem but they have not recall on it. Components should not be falling off a 60K car. No warning that this might occur.
Mfg Campaign: 11432613
Recall Date: Sep 11, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
NTHSA acknowledged there was an issue with 2019 Ford explorer roof rails being a danger and filed a warning which Ford supposedly issued a recall which never happened, had my SUV to Coggin Ford in Orange city Fl they made several repairs and the rails are still falling off SUV, Now the dealership is stating parts are on backorder, NTHSA filed wrong recall number with complaints, called FORD only to get a runaround for a week
Corrective Action:
NTHSA acknowledged there was an issue with 2019 Ford explorer roof rails being a danger and filed a warning which Ford supposedly issued a recall which never happened, had my SUV to Coggin Ford in Orange city Fl they made several repairs and the rails are still falling off SUV, Now the dealership is stating parts are on backorder, NTHSA filed wrong recall number with complaints, called FORD only to get a runaround for a week
Additional Notes:
NTHSA acknowledged there was an issue with 2019 Ford explorer roof rails being a danger and filed a warning which Ford supposedly issued a recall which never happened, had my SUV to Coggin Ford in Orange city Fl they made several repairs and the rails are still falling off SUV, Now the dealership is stating parts are on backorder, NTHSA filed wrong recall number with complaints, called FORD only to get a runaround for a week
Mfg Campaign: 11430625
Recall Date: Aug 26, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield weather stripping has Disintegrated . Half is missing. What’s left crumbles in your hand. I am get a picture, just not at this time. I will have it there is ever a follow up.
Corrective Action:
The windshield weather stripping has Disintegrated . Half is missing. What’s left crumbles in your hand. I am get a picture, just not at this time. I will have it there is ever a follow up.
Additional Notes:
The windshield weather stripping has Disintegrated . Half is missing. What’s left crumbles in your hand. I am get a picture, just not at this time. I will have it there is ever a follow up.
Mfg Campaign: 11430643
Recall Date: Aug 26, 2021
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach out to local dealer several times for recall repair appointment but was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Corrective Action:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach out to local dealer several times for recall repair appointment but was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Additional Notes:
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach out to local dealer several times for recall repair appointment but was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Mfg Campaign: 11430470
Recall Date: Aug 25, 2021
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury