Complaints & Recalls
Official Safety Recalls - Important!
75 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S22
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S09
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20C19
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S55
Recall Date: Oct 6, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C14
Recall Date: Apr 28, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S16
Recall Date: Mar 24, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S05
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S44
Recall Date: Sep 22, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S11
Recall Date: Mar 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S72
Recall Date: Dec 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S68
Recall Date: Nov 24, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S65
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S50
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S48
Recall Date: Aug 21, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S49
Recall Date: Dec 4, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S32
Recall Date: Sep 30, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C06
Recall Date: Aug 5, 2019
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I am upset that the led headlamps on my vehicle are not covered. LED lights are meant to have long lives, well beyond my 4 year old SUV. My complaint is that either Ford or the manufacturer of the headlamp should warranty their product to a standard of every other LED product sold. Thank you.
Corrective Action:
I am upset that the led headlamps on my vehicle are not covered. LED lights are meant to have long lives, well beyond my 4 year old SUV. My complaint is that either Ford or the manufacturer of the headlamp should warranty their product to a standard of every other LED product sold. Thank you.
Additional Notes:
I am upset that the led headlamps on my vehicle are not covered. LED lights are meant to have long lives, well beyond my 4 year old SUV. My complaint is that either Ford or the manufacturer of the headlamp should warranty their product to a standard of every other LED product sold. Thank you.
Mfg Campaign: 11661853
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Corrective Action:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Additional Notes:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Mfg Campaign: 11661507
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Corrective Action:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Additional Notes:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Mfg Campaign: 11661507
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Corrective Action:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Additional Notes:
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Mfg Campaign: 11661507
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission, when slowing down from 3rd to 2nd gear is shifting really hard and jerking. I haven't noticed this when it upshifts, only downshifting. There are times when backing up it will also act like the brake isn't completely off. It will jerk and scoot until you put it in park and let it set for a minute and then start backing up again.
Corrective Action:
The transmission, when slowing down from 3rd to 2nd gear is shifting really hard and jerking. I haven't noticed this when it upshifts, only downshifting. There are times when backing up it will also act like the brake isn't completely off. It will jerk and scoot until you put it in park and let it set for a minute and then start backing up again.
Additional Notes:
The transmission, when slowing down from 3rd to 2nd gear is shifting really hard and jerking. I haven't noticed this when it upshifts, only downshifting. There are times when backing up it will also act like the brake isn't completely off. It will jerk and scoot until you put it in park and let it set for a minute and then start backing up again.
Mfg Campaign: 11661573
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11661115
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the car made a grinding noise and experienced a brief loss of power. We were in two lanes of traffic, traveling at 65 MPH on an incline with a tractor trailer behind us. Then when reaching destination the car would not engage in park, but continued to roll. We were visiting our grandchildren’s house and they come out to greet us and my husband was getting out of the car as the car was still rolling. We drove the car to our Ford dealership and the manager drove the car and also experienced the car’s inability to engage in PARK. The Ford dealership inspected the vehicle.
Corrective Action:
While driving the car made a grinding noise and experienced a brief loss of power. We were in two lanes of traffic, traveling at 65 MPH on an incline with a tractor trailer behind us. Then when reaching destination the car would not engage in park, but continued to roll. We were visiting our grandchildren’s house and they come out to greet us and my husband was getting out of the car as the car was still rolling. We drove the car to our Ford dealership and the manager drove the car and also experienced the car’s inability to engage in PARK. The Ford dealership inspected the vehicle.
Additional Notes:
While driving the car made a grinding noise and experienced a brief loss of power. We were in two lanes of traffic, traveling at 65 MPH on an incline with a tractor trailer behind us. Then when reaching destination the car would not engage in park, but continued to roll. We were visiting our grandchildren’s house and they come out to greet us and my husband was getting out of the car as the car was still rolling. We drove the car to our Ford dealership and the manager drove the car and also experienced the car’s inability to engage in PARK. The Ford dealership inspected the vehicle.
Mfg Campaign: 11661214
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Corrective Action:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Additional Notes:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Mfg Campaign: 11661255
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Corrective Action:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Additional Notes:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Mfg Campaign: 11661255
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Corrective Action:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Additional Notes:
* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.
Mfg Campaign: 11661255
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle was making an abnormal screeching sound underneath the floorboards. The contact stated while slowing down the vehicle stalled. The contact stated there was no warning light illuminated, and the vehicle could to be restarted. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred two more times. The contact stated that the last failure of the transmission had occurred several weeks ago. The vehicle was taken to the same dealer. The vehicle was diagnosed, and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle was making an abnormal screeching sound underneath the floorboards. The contact stated while slowing down the vehicle stalled. The contact stated there was no warning light illuminated, and the vehicle could to be restarted. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred two more times. The contact stated that the last failure of the transmission had occurred several weeks ago. The vehicle was taken to the same dealer. The vehicle was diagnosed, and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle was making an abnormal screeching sound underneath the floorboards. The contact stated while slowing down the vehicle stalled. The contact stated there was no warning light illuminated, and the vehicle could to be restarted. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred two more times. The contact stated that the last failure of the transmission had occurred several weeks ago. The vehicle was taken to the same dealer. The vehicle was diagnosed, and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.
Mfg Campaign: 11660849
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
Corrective Action:
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
Additional Notes:
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
Mfg Campaign: 11660902
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
Corrective Action:
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
Additional Notes:
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
Mfg Campaign: 11660902
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission failed to operate as designed, and the vehicle started losing motive power. The contact stated that the vehicle returned to normal functionality afterwards. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission oil cooler had failed and was leaking transmission fluid. The vehicle was not repaired. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the transmission oil cooler had failed. The vehicle was pending repair. The contact stated that recently, while the vehicle was parked, there were oil stains found on the ground. The vehicle was not repaired after the most recent failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to the Manufacturer Recall Number: 20B34. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission failed to operate as designed, and the vehicle started losing motive power. The contact stated that the vehicle returned to normal functionality afterwards. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission oil cooler had failed and was leaking transmission fluid. The vehicle was not repaired. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the transmission oil cooler had failed. The vehicle was pending repair. The contact stated that recently, while the vehicle was parked, there were oil stains found on the ground. The vehicle was not repaired after the most recent failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to the Manufacturer Recall Number: 20B34. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission failed to operate as designed, and the vehicle started losing motive power. The contact stated that the vehicle returned to normal functionality afterwards. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission oil cooler had failed and was leaking transmission fluid. The vehicle was not repaired. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the transmission oil cooler had failed. The vehicle was pending repair. The contact stated that recently, while the vehicle was parked, there were oil stains found on the ground. The vehicle was not repaired after the most recent failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to the Manufacturer Recall Number: 20B34. The failure mileage was approximately 68,000.
Mfg Campaign: 11660931
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Mfg Campaign: 11660605
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Mfg Campaign: 11660605
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Mfg Campaign: 11660605
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 MPH, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rear-view mirror was obstructing his view. The vehicle was not taken to a dealer. There was no cause for the failure found. The vehicle was not repaired due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 MPH, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rear-view mirror was obstructing his view. The vehicle was not taken to a dealer. There was no cause for the failure found. The vehicle was not repaired due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 MPH, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rear-view mirror was obstructing his view. The vehicle was not taken to a dealer. There was no cause for the failure found. The vehicle was not repaired due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11660708
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford Customer Service Case: [XXX] The transmission presented multiple problems, and eventually completed failed. Hard shifting, failing to engage properly, jerking and jolting in gear. Failure to shift to Park after stopping. Failing to shift gears up or down while driving. Loss of propulsion all together after stopping at lights or stop-signs. This put our family at risk, losing power in traffic. No warning lamps presented until the failure happened. The vehicle was towed to the dealership, and transmission failure was confirmed. The dealership did supply an estimate for transmission replacement ($6300). The vehicle is currently available for inspection, and has not yet been repaired. The interesting thing is that all of these symptoms seem to be extremely common for this exact model based on research. Multiple TSBs were issued in relation to the same model and transmission, but no repairs were ever made or suggested for this particular vehicle. It appears there may have been a recall for other 2020 Explorer STs, but somehow this particular one was excluded from the list, but manifested the exact same transmission failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Ford Customer Service Case: [XXX] The transmission presented multiple problems, and eventually completed failed. Hard shifting, failing to engage properly, jerking and jolting in gear. Failure to shift to Park after stopping. Failing to shift gears up or down while driving. Loss of propulsion all together after stopping at lights or stop-signs. This put our family at risk, losing power in traffic. No warning lamps presented until the failure happened. The vehicle was towed to the dealership, and transmission failure was confirmed. The dealership did supply an estimate for transmission replacement ($6300). The vehicle is currently available for inspection, and has not yet been repaired. The interesting thing is that all of these symptoms seem to be extremely common for this exact model based on research. Multiple TSBs were issued in relation to the same model and transmission, but no repairs were ever made or suggested for this particular vehicle. It appears there may have been a recall for other 2020 Explorer STs, but somehow this particular one was excluded from the list, but manifested the exact same transmission failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Ford Customer Service Case: [XXX] The transmission presented multiple problems, and eventually completed failed. Hard shifting, failing to engage properly, jerking and jolting in gear. Failure to shift to Park after stopping. Failing to shift gears up or down while driving. Loss of propulsion all together after stopping at lights or stop-signs. This put our family at risk, losing power in traffic. No warning lamps presented until the failure happened. The vehicle was towed to the dealership, and transmission failure was confirmed. The dealership did supply an estimate for transmission replacement ($6300). The vehicle is currently available for inspection, and has not yet been repaired. The interesting thing is that all of these symptoms seem to be extremely common for this exact model based on research. Multiple TSBs were issued in relation to the same model and transmission, but no repairs were ever made or suggested for this particular vehicle. It appears there may have been a recall for other 2020 Explorer STs, but somehow this particular one was excluded from the list, but manifested the exact same transmission failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660476
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The sunroof screen blocks the rear window view due to sagging. The Ford Explorer has a common issue in which the fabric retractor spring fails causing the sunroof shade to not retract. Once engaged it blocks the rear window view. Additional since it won't retract, it continues to sage due to lack of tension. This will eventually block the rear window.
Corrective Action:
The sunroof screen blocks the rear window view due to sagging. The Ford Explorer has a common issue in which the fabric retractor spring fails causing the sunroof shade to not retract. Once engaged it blocks the rear window view. Additional since it won't retract, it continues to sage due to lack of tension. This will eventually block the rear window.
Additional Notes:
The sunroof screen blocks the rear window view due to sagging. The Ford Explorer has a common issue in which the fabric retractor spring fails causing the sunroof shade to not retract. Once engaged it blocks the rear window view. Additional since it won't retract, it continues to sage due to lack of tension. This will eventually block the rear window.
Mfg Campaign: 11660266
Recall Date: May 11, 2025
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury