FORD EXPLORER 2021

Complete listing of complaints and recalls for this vehicle

404
Complaints
54
Recalls

Complaints & Recalls

404 Complaints 54 Recalls

Official Safety Recalls - Important!

54 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ford Motor Company
NHTSA Campaign: 25V455000 SAFETY RECALL
850.3K Vehicles Affected
Recall Date: Jul 7, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.

Potential Risk:
An engine stall increases the risk of a crash.
FREE Recall Solution:
The remedy is under development. Owner notification letters notifying owners of the safety risk were mailed July 16, 2025. Second letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S75.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S75
Recall Date: Jul 7, 2025
Ford Motor Company
NHTSA Campaign: 25V442000 SAFETY RECALL
200.1K Vehicles Affected
Recall Date: Jun 27, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Potential Risk:
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed July 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S72
Recall Date: Jun 27, 2025
Ford Motor Company
NHTSA Campaign: 25V393000 SAFETY RECALL
304.7K Vehicles Affected
Recall Date: Jun 13, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.

Potential Risk:
A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.
FREE Recall Solution:
Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters notifying owners of the safety risk were mailed June 26, 2025 and June 27, 2025. Second letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S67
Recall Date: Jun 13, 2025
Ford Motor Company
NHTSA Campaign: 25V159000 SAFETY RECALL
49.4K Vehicles Affected
Recall Date: Mar 14, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.

Potential Risk:
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S27
Notice Date: Apr 25, 2025
Recall Date: Mar 14, 2025
Ford Motor Company
NHTSA Campaign: 25V166000 SAFETY RECALL
4.2K Vehicles Affected
Recall Date: Mar 14, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Potential Risk:
A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in park without the parking brake applied. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S22.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S22
Notice Date: Apr 25, 2025
Recall Date: Mar 14, 2025
Ford Motor Company
NHTSA Campaign: 25V093000 SAFETY RECALL
240.5K Vehicles Affected
Recall Date: Feb 14, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.

Potential Risk:
A loose seat belt or seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
FREE Recall Solution:
Dealers will inspect seat belt buckle anchor bolts in all seating positions. Additionally, dealers will inspect the seat belt retractor anchor bolt and seat belt anchor bolt at the second-row center seating position, if equipped. If loose anchor bolts are found, the affected seat components will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed on June 5, 2025. Owners may contact Ford customer service at 866-436-7332. Ford's number for this recall is 25S09.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S09
Notice Date: Jun 5, 2025
Recall Date: Feb 14, 2025
Ford Motor Company
NHTSA Campaign: 24V852000 SAFETY RECALL
27.7K Vehicles Affected
Recall Date: Nov 8, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Potential Risk:
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
FREE Recall Solution:
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24C39
Notice Date: Dec 19, 2024
Recall Date: Nov 8, 2024
Ford Motor Company
NHTSA Campaign: 24V635000 SAFETY RECALL
90.7K Vehicles Affected
Recall Date: Aug 23, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.

Potential Risk:
A loss of drive power increases the risk of a crash.
FREE Recall Solution:
Dealers will perform an engine cycle test and replace the engine as necessary, free of charge. Owner notification letters were mailed July 3, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S55.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24S55
Notice Date: Jul 3, 2025
Recall Date: Aug 23, 2024
Ford Motor Company
NHTSA Campaign: 24V598000 SAFETY RECALL
85.2K Vehicles Affected
Recall Date: Aug 9, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

Potential Risk:
An engine compartment fire increases the risk of injury.
FREE Recall Solution:
Owners are advised to park and shut off the engine as promptly as possible upon hearing unexpected engine noises, or after experiencing an unexpected engine power reduction, or seeing smoke from the engine compartment. Dealers will update the Powertrain Control Module (PCM) software. In addition, dealers will inspect for connecting rod bearing failure and if necessary, replace the engine long block. All inspections and repairs will be performed free of charge. Interim letters explaining the safety risk were mailed August 23, 2024. A second notice will be sent once the remedy becomes available, anticipated 2nd Quarter 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S52.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24S52
Recall Date: Aug 9, 2024
Ford Motor Company
NHTSA Campaign: 23V675000 SAFETY RECALL
238.4K Vehicles Affected
Recall Date: Oct 6, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Potential Risk:
A disconnected driveshaft can result in a loss of drive power or a vehicle rollaway if the parking brake is not applied. Either of these scenarios can increase the risk of a crash.
FREE Recall Solution:
Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S55.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S55
Notice Date: Jan 19, 2024
Recall Date: Oct 6, 2023
Ford Motor Company
NHTSA Campaign: 23V626000 SAFETY RECALL
3K Vehicles Affected
Recall Date: Sep 8, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Potential Risk:
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
FREE Recall Solution:
Dealers will perform a Battery Energy Control Module (BECM) diagnostic test and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on April 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S53.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S53
Notice Date: Apr 8, 2024
Recall Date: Sep 8, 2023
Ford Motor Company
NHTSA Campaign: 23V342000 SAFETY RECALL
443K Vehicles Affected
Recall Date: May 12, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

Potential Risk:
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S23
Notice Date: Nov 10, 2023
Recall Date: May 12, 2023
Ford Motor Company
NHTSA Campaign: 23V305000 SAFETY RECALL
523 Vehicles Affected
Recall Date: Apr 28, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. The remedy is anticipated to be available by June 30, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23C14
Notice Date: Jul 27, 2023
Recall Date: Apr 28, 2023
Ford Motor Company
NHTSA Campaign: 23V199000 SAFETY RECALL
674 Vehicles Affected
Recall Date: Mar 24, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Potential Risk:
Without the electronic parking brake applied, the vehicle could rollaway if the driveshaft disconnects. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the PCM software, free of charge. Owner notification letters were mailed on May 31, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S16.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S16
Notice Date: May 31, 2023
Recall Date: Mar 24, 2023
Ford Motor Company
NHTSA Campaign: 23V069000 SAFETY RECALL
3.7K Vehicles Affected
Recall Date: Feb 10, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.

Potential Risk:
A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.
FREE Recall Solution:
Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S05
Notice Date: Mar 28, 2023
Recall Date: Feb 10, 2023
Ford Motor Company
NHTSA Campaign: 23V022000 SAFETY RECALL
382.8K Vehicles Affected
Recall Date: Jan 23, 2023
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

Potential Risk:
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 23S02
Notice Date: Feb 13, 2023
Recall Date: Jan 23, 2023
Ford Motor Company
NHTSA Campaign: 21V870000 SAFETY RECALL
20 Vehicles Affected
Recall Date: Nov 10, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021 Explorer and Lincoln Aviator vehicles. Incorrect rear suspension module components may have been installed due to a labeling error.

Potential Risk:
A rear suspension module with incorrect components may affect vehicle handling, ride height, and braking characteristics, increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect the rear suspension module, and replace any incorrect parts, as necessary, free of charge. Owner notification letters were mailed December 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S47.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21S47
Notice Date: Dec 3, 2021
Recall Date: Nov 10, 2021
Ford Motor Company
NHTSA Campaign: 21V735000 SAFETY RECALL
228.3K Vehicles Affected
Recall Date: Sep 22, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.

Potential Risk:
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21S44
Notice Date: Nov 16, 2021
Recall Date: Sep 22, 2021
Ford Motor Company
NHTSA Campaign: 21V652000 SAFETY RECALL
592 Vehicles Affected
Recall Date: Aug 23, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2021 Explorer and Lincoln Aviator vehicles. The side air bag attachment weld studs could detach during the deployment of the side air bag, resulting in an improper deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 214, "Side Impact Protection".

Potential Risk:
Improper deployment of a side air bag increases the risk of injury during a crash.
FREE Recall Solution:
Dealers will replace the side air bag assemblies, free of charge. Owner notification letters were mailed September 10, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C19.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21C19
Notice Date: Sep 10, 2021
Recall Date: Aug 23, 2021
Ford Motor Company
NHTSA Campaign: 20V788000 SAFETY RECALL
1.4K Vehicles Affected
Recall Date: Dec 17, 2020
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.

Potential Risk:
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
FREE Recall Solution:
Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 20S72
Notice Date: Feb 3, 2021
Recall Date: Dec 17, 2020

Consumer Complaints

404 Complaints
Ford Motor Company
Campaign: 11672932 Other
Jul 11, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2021 Ford Explorer. The contact stated that while her fiancé was driving 76 MPH, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.

Corrective Action:

The contact owns a 2021 Ford Explorer. The contact stated that while her fiancé was driving 76 MPH, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.

Additional Notes:

The contact owns a 2021 Ford Explorer. The contact stated that while her fiancé was driving 76 MPH, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.

Manufacturer: FORD
Mfg Campaign: 11672932
Notice Date: Jul 11, 2025
Recall Date: Jul 11, 2025
Ford Motor Company
Campaign: 11672511 Other
Jul 10, 2025
Defect Description:

LANE DEPARTURE: BLIND SPOT DETECTION

Potential Consequences:

2021 Ford Explorer •Problem: Blind Spot Detection / Sensor Malfunction •Description to copLeft-side blind spot sensor fails intermittently. It shows no warning when vehicles are in the blind spot, creating a risk during lane changes. I found Ford TSB 23-2048 confirms the issue. Dealer quoted $1,200 but this is a known factory problem and safety issue.

Corrective Action:

2021 Ford Explorer •Problem: Blind Spot Detection / Sensor Malfunction •Description to copLeft-side blind spot sensor fails intermittently. It shows no warning when vehicles are in the blind spot, creating a risk during lane changes. I found Ford TSB 23-2048 confirms the issue. Dealer quoted $1,200 but this is a known factory problem and safety issue.

Additional Notes:

2021 Ford Explorer •Problem: Blind Spot Detection / Sensor Malfunction •Description to copLeft-side blind spot sensor fails intermittently. It shows no warning when vehicles are in the blind spot, creating a risk during lane changes. I found Ford TSB 23-2048 confirms the issue. Dealer quoted $1,200 but this is a known factory problem and safety issue.

Manufacturer: FORD
Mfg Campaign: 11672511
Notice Date: Jul 10, 2025
Recall Date: Jul 10, 2025
Ford Motor Company
Campaign: 11672046 Other
Jul 8, 2025
Defect Description:

SEATS

Potential Consequences:

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V393000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the rear passenger’s seat moved forward unintendedly. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

Corrective Action:

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V393000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the rear passenger’s seat moved forward unintendedly. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

Additional Notes:

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V393000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the rear passenger’s seat moved forward unintendedly. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

Manufacturer: FORD
Mfg Campaign: 11672046
Notice Date: Jul 8, 2025
Recall Date: Jul 8, 2025
Ford Motor Company
Campaign: 11670781 Other
Jul 2, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Backup camera has failed again aftyer being programmed twice and replaced once under recall's. But now it's out completely. It has worked off and on since new.

Corrective Action:

Backup camera has failed again aftyer being programmed twice and replaced once under recall's. But now it's out completely. It has worked off and on since new.

Additional Notes:

Backup camera has failed again aftyer being programmed twice and replaced once under recall's. But now it's out completely. It has worked off and on since new.

Manufacturer: FORD
Mfg Campaign: 11670781
Notice Date: Jul 2, 2025
Recall Date: Jul 2, 2025
Ford Motor Company
Campaign: 11669715 Other
Jun 27, 2025
Defect Description:

STRUCTURE

Potential Consequences:

The contact owns a 2021 Ford Explorer. The contact stated that upon inspecting the vehicle, the contact noticed that there was a gap between the body and the frame on the passenger's side of the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.

Corrective Action:

The contact owns a 2021 Ford Explorer. The contact stated that upon inspecting the vehicle, the contact noticed that there was a gap between the body and the frame on the passenger's side of the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.

Additional Notes:

The contact owns a 2021 Ford Explorer. The contact stated that upon inspecting the vehicle, the contact noticed that there was a gap between the body and the frame on the passenger's side of the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.

Manufacturer: FORD
Mfg Campaign: 11669715
Notice Date: Jun 27, 2025
Recall Date: Jun 27, 2025
Ford Motor Company
Campaign: 11669223 Other
Jun 25, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission failed while driving leading to a sudden loss of power. Vehicle was hard to control after incident causing other vehicles to swerve around. Vehicle was taken to Ford dealership where it was recommended for a total transmission replacement due to internal transmission components that failed.

Corrective Action:

Transmission failed while driving leading to a sudden loss of power. Vehicle was hard to control after incident causing other vehicles to swerve around. Vehicle was taken to Ford dealership where it was recommended for a total transmission replacement due to internal transmission components that failed.

Additional Notes:

Transmission failed while driving leading to a sudden loss of power. Vehicle was hard to control after incident causing other vehicles to swerve around. Vehicle was taken to Ford dealership where it was recommended for a total transmission replacement due to internal transmission components that failed.

Manufacturer: FORD
Mfg Campaign: 11669223
Notice Date: Jun 25, 2025
Recall Date: Jun 25, 2025
Ford Motor Company
Campaign: 11668919 Other
Jun 24, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

10 speed Transmission malfunction, needs replacing,

Corrective Action:

10 speed Transmission malfunction, needs replacing,

Additional Notes:

10 speed Transmission malfunction, needs replacing,

Manufacturer: FORD
Mfg Campaign: 11668919
Notice Date: Jun 24, 2025
Recall Date: Jun 24, 2025
Ford Motor Company
Campaign: 11668763 Other
Jun 23, 2025
Defect Description:

SEATS

Potential Consequences:

The passenger 3rd row seat if the fold button is hit it can lock and pin a passenger. It wont release itself unless you try and hit the reset holding the 2 buttons simultaneously. Currently for safety reasons I taped that seats button and won't let anyone out in the 3rd row

Corrective Action:

The passenger 3rd row seat if the fold button is hit it can lock and pin a passenger. It wont release itself unless you try and hit the reset holding the 2 buttons simultaneously. Currently for safety reasons I taped that seats button and won't let anyone out in the 3rd row

Additional Notes:

The passenger 3rd row seat if the fold button is hit it can lock and pin a passenger. It wont release itself unless you try and hit the reset holding the 2 buttons simultaneously. Currently for safety reasons I taped that seats button and won't let anyone out in the 3rd row

Manufacturer: FORD
Mfg Campaign: 11668763
Notice Date: Jun 23, 2025
Recall Date: Jun 23, 2025
Ford Motor Company
Campaign: 11668481 Other
2 Vehicles Affected
Jun 22, 2025
Defect Description:

AIR BAGS

Potential Consequences:

The airbag burnt a hole in a cotton shirt and then left 2nd and 3 degree burns on my side.

Corrective Action:

The airbag burnt a hole in a cotton shirt and then left 2nd and 3 degree burns on my side.

Additional Notes:

The airbag burnt a hole in a cotton shirt and then left 2nd and 3 degree burns on my side.

Manufacturer: FORD
Mfg Campaign: 11668481
Notice Date: Jun 22, 2025
Recall Date: Jun 22, 2025
Ford Motor Company
Campaign: 11666641 Other
Jun 12, 2025
Defect Description:

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

Potential Consequences:

The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver heard an abnormal sound coming from the rear of the vehicle. The contact stated that the failure recurred while the vehicle was idle. Additionally, the contact stated that the driver had noticed an abnormal exhaust odor coming from the outside of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the catalytic converter had fractured at the welds location and needed to be replaced. The vehicle was not repaired due to cost. The vehicle was then taken to an exhaust system center, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21E11. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

Corrective Action:

The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver heard an abnormal sound coming from the rear of the vehicle. The contact stated that the failure recurred while the vehicle was idle. Additionally, the contact stated that the driver had noticed an abnormal exhaust odor coming from the outside of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the catalytic converter had fractured at the welds location and needed to be replaced. The vehicle was not repaired due to cost. The vehicle was then taken to an exhaust system center, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21E11. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

Additional Notes:

The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver heard an abnormal sound coming from the rear of the vehicle. The contact stated that the failure recurred while the vehicle was idle. Additionally, the contact stated that the driver had noticed an abnormal exhaust odor coming from the outside of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the catalytic converter had fractured at the welds location and needed to be replaced. The vehicle was not repaired due to cost. The vehicle was then taken to an exhaust system center, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21E11. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

Manufacturer: FORD
Mfg Campaign: 11666641
Notice Date: Jun 12, 2025
Recall Date: Jun 12, 2025
Ford Motor Company
Campaign: 11666217 Other
Jun 11, 2025
Defect Description:

ENGINE

Potential Consequences:

While our 2021 Ford Explorer with 47,000 miles to work the vehicle warning light came on stating the vehicle was overheated and shut down. We allowed the vehicle to cool for 20 minutes as recommended by the owners manual and then restarted the vehicle which immediately overheated again. We had the vehicle towed to the local dealer who diagnosed the issue as coolant in the oil forcing a replacement of the engine and coolant systems.

Corrective Action:

While our 2021 Ford Explorer with 47,000 miles to work the vehicle warning light came on stating the vehicle was overheated and shut down. We allowed the vehicle to cool for 20 minutes as recommended by the owners manual and then restarted the vehicle which immediately overheated again. We had the vehicle towed to the local dealer who diagnosed the issue as coolant in the oil forcing a replacement of the engine and coolant systems.

Additional Notes:

While our 2021 Ford Explorer with 47,000 miles to work the vehicle warning light came on stating the vehicle was overheated and shut down. We allowed the vehicle to cool for 20 minutes as recommended by the owners manual and then restarted the vehicle which immediately overheated again. We had the vehicle towed to the local dealer who diagnosed the issue as coolant in the oil forcing a replacement of the engine and coolant systems.

Manufacturer: FORD
Mfg Campaign: 11666217
Notice Date: Jun 11, 2025
Recall Date: Jun 11, 2025
Ford Motor Company
Campaign: 11666217 Other
Jun 11, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

While our 2021 Ford Explorer with 47,000 miles to work the vehicle warning light came on stating the vehicle was overheated and shut down. We allowed the vehicle to cool for 20 minutes as recommended by the owners manual and then restarted the vehicle which immediately overheated again. We had the vehicle towed to the local dealer who diagnosed the issue as coolant in the oil forcing a replacement of the engine and coolant systems.

Corrective Action:

While our 2021 Ford Explorer with 47,000 miles to work the vehicle warning light came on stating the vehicle was overheated and shut down. We allowed the vehicle to cool for 20 minutes as recommended by the owners manual and then restarted the vehicle which immediately overheated again. We had the vehicle towed to the local dealer who diagnosed the issue as coolant in the oil forcing a replacement of the engine and coolant systems.

Additional Notes:

While our 2021 Ford Explorer with 47,000 miles to work the vehicle warning light came on stating the vehicle was overheated and shut down. We allowed the vehicle to cool for 20 minutes as recommended by the owners manual and then restarted the vehicle which immediately overheated again. We had the vehicle towed to the local dealer who diagnosed the issue as coolant in the oil forcing a replacement of the engine and coolant systems.

Manufacturer: FORD
Mfg Campaign: 11666217
Notice Date: Jun 11, 2025
Recall Date: Jun 11, 2025
Ford Motor Company
Campaign: 11666166 Other
Jun 10, 2025
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

As I am traveling on the freeway or expressway, when I have cruise control active and I am in the far right lane the vehicle suddenly changes to the speed of the frontage road dropping my speed from 65 or 70mph down to 40, even tho I am on the expressway. It almost caused me to be rear ended because of the sudden drop in speed.

Corrective Action:

As I am traveling on the freeway or expressway, when I have cruise control active and I am in the far right lane the vehicle suddenly changes to the speed of the frontage road dropping my speed from 65 or 70mph down to 40, even tho I am on the expressway. It almost caused me to be rear ended because of the sudden drop in speed.

Additional Notes:

As I am traveling on the freeway or expressway, when I have cruise control active and I am in the far right lane the vehicle suddenly changes to the speed of the frontage road dropping my speed from 65 or 70mph down to 40, even tho I am on the expressway. It almost caused me to be rear ended because of the sudden drop in speed.

Manufacturer: FORD
Mfg Campaign: 11666166
Notice Date: Jun 10, 2025
Recall Date: Jun 10, 2025
Ford Motor Company
Campaign: 11666166 Other
Jun 10, 2025
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

As I am traveling on the freeway or expressway, when I have cruise control active and I am in the far right lane the vehicle suddenly changes to the speed of the frontage road dropping my speed from 65 or 70mph down to 40, even tho I am on the expressway. It almost caused me to be rear ended because of the sudden drop in speed.

Corrective Action:

As I am traveling on the freeway or expressway, when I have cruise control active and I am in the far right lane the vehicle suddenly changes to the speed of the frontage road dropping my speed from 65 or 70mph down to 40, even tho I am on the expressway. It almost caused me to be rear ended because of the sudden drop in speed.

Additional Notes:

As I am traveling on the freeway or expressway, when I have cruise control active and I am in the far right lane the vehicle suddenly changes to the speed of the frontage road dropping my speed from 65 or 70mph down to 40, even tho I am on the expressway. It almost caused me to be rear ended because of the sudden drop in speed.

Manufacturer: FORD
Mfg Campaign: 11666166
Notice Date: Jun 10, 2025
Recall Date: Jun 10, 2025
Ford Motor Company
Campaign: 11665714 Other
Jun 9, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Sun roof clips broke causing sunroof shade to sag

Corrective Action:

Sun roof clips broke causing sunroof shade to sag

Additional Notes:

Sun roof clips broke causing sunroof shade to sag

Manufacturer: FORD
Mfg Campaign: 11665714
Notice Date: Jun 9, 2025
Recall Date: Jun 9, 2025
Ford Motor Company
Campaign: 11664891 Other
Jun 4, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The electronic sunshade that covers the panoramic sunroof has malfunctioned and cannot be retracted fully. The sagging sun shade covers the rear window and blocks the view. I have taken it to the dealership for repair, but it is not covered under my extended warranty and is around $2000.00 to repair out of pocket. The dealership charged a $199.99 diagnostic fee to ascertain that it was the sunroof shade that had broken. There were no symptoms or warnings before this happened.

Corrective Action:

The electronic sunshade that covers the panoramic sunroof has malfunctioned and cannot be retracted fully. The sagging sun shade covers the rear window and blocks the view. I have taken it to the dealership for repair, but it is not covered under my extended warranty and is around $2000.00 to repair out of pocket. The dealership charged a $199.99 diagnostic fee to ascertain that it was the sunroof shade that had broken. There were no symptoms or warnings before this happened.

Additional Notes:

The electronic sunshade that covers the panoramic sunroof has malfunctioned and cannot be retracted fully. The sagging sun shade covers the rear window and blocks the view. I have taken it to the dealership for repair, but it is not covered under my extended warranty and is around $2000.00 to repair out of pocket. The dealership charged a $199.99 diagnostic fee to ascertain that it was the sunroof shade that had broken. There were no symptoms or warnings before this happened.

Manufacturer: FORD
Mfg Campaign: 11664891
Notice Date: Jun 4, 2025
Recall Date: Jun 4, 2025
Ford Motor Company
Campaign: 11664320 Other
Jun 2, 2025
Defect Description:

BACK OVER PREVENTION

Potential Consequences:

The contact owns a 2021 Ford Explorer. The contact stated that upon shifting into reverse, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 36,000.

Corrective Action:

The contact owns a 2021 Ford Explorer. The contact stated that upon shifting into reverse, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 36,000.

Additional Notes:

The contact owns a 2021 Ford Explorer. The contact stated that upon shifting into reverse, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 36,000.

Manufacturer: FORD
Mfg Campaign: 11664320
Notice Date: Jun 2, 2025
Recall Date: Jun 2, 2025
Ford Motor Company
Campaign: 11664184 Other
Jun 1, 2025
Defect Description:

Carry Handle, Shell, Base

Potential Consequences:

We bought this in 2022 from clek, and a few months before we were transferring our daughter from the infant seat to a convertible seat, our infant seat became stuck on the base. Absolutely impossible to get off and my husband and I both tried many times. I reached out to Clek because I was very concerned that in an emergency situation it would take much longer to unstrap and get baby out instead of just grabbing the seat and going. I mean in a car fire, if we went in any body of water- anything it’s extremely concerning to me that this could happen. I have bought cheaper car seats than this for our other children and never once had this issue. They ended up emailing me with a video showing me to break the base, pull a strap and remove the seat from the base - that’s great besides it still won’t detach and you could never do this in an emergency. They also said this happens often which clearly it does if they have a video showing how to remove it. The car seat has been inspected by the hospital and police prior to this and we have had other friends/ family who are in those professional fields who were very concerned. We actually were told by Albee baby to report clek because they said they should refund us. They aren’t even offering us a new seat and we are due in less than 2 months with baby number 3. We have no seat and to be truthful I don’t want one like this where it may get stuck again. They also told me in an email, police and ems could help save my child- sometimes you can’t wait for that- that’s a horrible excuse to me. I should be able to save my children myself and I will never rely on anyone else.

Corrective Action:

We bought this in 2022 from clek, and a few months before we were transferring our daughter from the infant seat to a convertible seat, our infant seat became stuck on the base. Absolutely impossible to get off and my husband and I both tried many times. I reached out to Clek because I was very concerned that in an emergency situation it would take much longer to unstrap and get baby out instead of just grabbing the seat and going. I mean in a car fire, if we went in any body of water- anything it’s extremely concerning to me that this could happen. I have bought cheaper car seats than this for our other children and never once had this issue. They ended up emailing me with a video showing me to break the base, pull a strap and remove the seat from the base - that’s great besides it still won’t detach and you could never do this in an emergency. They also said this happens often which clearly it does if they have a video showing how to remove it. The car seat has been inspected by the hospital and police prior to this and we have had other friends/ family who are in those professional fields who were very concerned. We actually were told by Albee baby to report clek because they said they should refund us. They aren’t even offering us a new seat and we are due in less than 2 months with baby number 3. We have no seat and to be truthful I don’t want one like this where it may get stuck again. They also told me in an email, police and ems could help save my child- sometimes you can’t wait for that- that’s a horrible excuse to me. I should be able to save my children myself and I will never rely on anyone else.

Additional Notes:

We bought this in 2022 from clek, and a few months before we were transferring our daughter from the infant seat to a convertible seat, our infant seat became stuck on the base. Absolutely impossible to get off and my husband and I both tried many times. I reached out to Clek because I was very concerned that in an emergency situation it would take much longer to unstrap and get baby out instead of just grabbing the seat and going. I mean in a car fire, if we went in any body of water- anything it’s extremely concerning to me that this could happen. I have bought cheaper car seats than this for our other children and never once had this issue. They ended up emailing me with a video showing me to break the base, pull a strap and remove the seat from the base - that’s great besides it still won’t detach and you could never do this in an emergency. They also said this happens often which clearly it does if they have a video showing how to remove it. The car seat has been inspected by the hospital and police prior to this and we have had other friends/ family who are in those professional fields who were very concerned. We actually were told by Albee baby to report clek because they said they should refund us. They aren’t even offering us a new seat and we are due in less than 2 months with baby number 3. We have no seat and to be truthful I don’t want one like this where it may get stuck again. They also told me in an email, police and ems could help save my child- sometimes you can’t wait for that- that’s a horrible excuse to me. I should be able to save my children myself and I will never rely on anyone else.

Manufacturer: FORD
Mfg Campaign: 11664184
Notice Date: Jun 1, 2025
Recall Date: Jun 1, 2025
Ford Motor Company
Campaign: 11664184 Other
Jun 1, 2025
Defect Description:

Other/I am not sure

Potential Consequences:

We bought this in 2022 from clek, and a few months before we were transferring our daughter from the infant seat to a convertible seat, our infant seat became stuck on the base. Absolutely impossible to get off and my husband and I both tried many times. I reached out to Clek because I was very concerned that in an emergency situation it would take much longer to unstrap and get baby out instead of just grabbing the seat and going. I mean in a car fire, if we went in any body of water- anything it’s extremely concerning to me that this could happen. I have bought cheaper car seats than this for our other children and never once had this issue. They ended up emailing me with a video showing me to break the base, pull a strap and remove the seat from the base - that’s great besides it still won’t detach and you could never do this in an emergency. They also said this happens often which clearly it does if they have a video showing how to remove it. The car seat has been inspected by the hospital and police prior to this and we have had other friends/ family who are in those professional fields who were very concerned. We actually were told by Albee baby to report clek because they said they should refund us. They aren’t even offering us a new seat and we are due in less than 2 months with baby number 3. We have no seat and to be truthful I don’t want one like this where it may get stuck again. They also told me in an email, police and ems could help save my child- sometimes you can’t wait for that- that’s a horrible excuse to me. I should be able to save my children myself and I will never rely on anyone else.

Corrective Action:

We bought this in 2022 from clek, and a few months before we were transferring our daughter from the infant seat to a convertible seat, our infant seat became stuck on the base. Absolutely impossible to get off and my husband and I both tried many times. I reached out to Clek because I was very concerned that in an emergency situation it would take much longer to unstrap and get baby out instead of just grabbing the seat and going. I mean in a car fire, if we went in any body of water- anything it’s extremely concerning to me that this could happen. I have bought cheaper car seats than this for our other children and never once had this issue. They ended up emailing me with a video showing me to break the base, pull a strap and remove the seat from the base - that’s great besides it still won’t detach and you could never do this in an emergency. They also said this happens often which clearly it does if they have a video showing how to remove it. The car seat has been inspected by the hospital and police prior to this and we have had other friends/ family who are in those professional fields who were very concerned. We actually were told by Albee baby to report clek because they said they should refund us. They aren’t even offering us a new seat and we are due in less than 2 months with baby number 3. We have no seat and to be truthful I don’t want one like this where it may get stuck again. They also told me in an email, police and ems could help save my child- sometimes you can’t wait for that- that’s a horrible excuse to me. I should be able to save my children myself and I will never rely on anyone else.

Additional Notes:

We bought this in 2022 from clek, and a few months before we were transferring our daughter from the infant seat to a convertible seat, our infant seat became stuck on the base. Absolutely impossible to get off and my husband and I both tried many times. I reached out to Clek because I was very concerned that in an emergency situation it would take much longer to unstrap and get baby out instead of just grabbing the seat and going. I mean in a car fire, if we went in any body of water- anything it’s extremely concerning to me that this could happen. I have bought cheaper car seats than this for our other children and never once had this issue. They ended up emailing me with a video showing me to break the base, pull a strap and remove the seat from the base - that’s great besides it still won’t detach and you could never do this in an emergency. They also said this happens often which clearly it does if they have a video showing how to remove it. The car seat has been inspected by the hospital and police prior to this and we have had other friends/ family who are in those professional fields who were very concerned. We actually were told by Albee baby to report clek because they said they should refund us. They aren’t even offering us a new seat and we are due in less than 2 months with baby number 3. We have no seat and to be truthful I don’t want one like this where it may get stuck again. They also told me in an email, police and ems could help save my child- sometimes you can’t wait for that- that’s a horrible excuse to me. I should be able to save my children myself and I will never rely on anyone else.

Manufacturer: FORD
Mfg Campaign: 11664184
Notice Date: Jun 1, 2025
Recall Date: Jun 1, 2025
Ford Motor Company
Campaign: 11662750 Other
May 23, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The rear axle bolt snapped. Causing the differential to fall out and rear wheel axles and driveshaft to break out of position.

Corrective Action:

The rear axle bolt snapped. Causing the differential to fall out and rear wheel axles and driveshaft to break out of position.

Additional Notes:

The rear axle bolt snapped. Causing the differential to fall out and rear wheel axles and driveshaft to break out of position.

Manufacturer: FORD
Mfg Campaign: 11662750
Notice Date: May 23, 2025
Recall Date: May 23, 2025

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