Complaints & Recalls
Official Safety Recalls - Important!
47 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S22
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S55
Recall Date: Aug 23, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S55
Recall Date: Oct 6, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C14
Recall Date: Apr 28, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S16
Recall Date: Mar 24, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 F-150, Mustang, Explorer, Bronco, and 2023 Lincoln Aviator vehicles equipped with automatic transmissions. The transmission may contain a loose bolt which could prevent the transmission from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to "PARK."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S06
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S05
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Explorer and Ranger vehicles equipped with 2.3L engines. The fuel line may be loose due to improper tightening of the fuel line connection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S60
Recall Date: Sep 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Lincoln Aviator and Ford Explorer vehicles. The engine rails may have been improperly heat-treated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22C13
Recall Date: Jun 24, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Explorer and Lincoln Aviator vehicles. The fuel filler tube may detach during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22C02
Recall Date: Feb 16, 2022
Consumer Complaints
235 ComplaintsFord Motor Company
Defect Description:
VISIBILITY:REAR WINDOW WIPER/WASHER:SWITCH/WIRING
Potential Consequences:
The plastic window switch has peeled, creating essentially a very sharp edge that has cut me and caused bleeding and pain. It is available for inspection and I have pictures. This is a problem known to Ford. The vehicle was dropped of at a Ford dealership, Crossley Ford Liberty, MO. The problem identified, but not covered under warranty.
Corrective Action:
The plastic window switch has peeled, creating essentially a very sharp edge that has cut me and caused bleeding and pain. It is available for inspection and I have pictures. This is a problem known to Ford. The vehicle was dropped of at a Ford dealership, Crossley Ford Liberty, MO. The problem identified, but not covered under warranty.
Additional Notes:
The plastic window switch has peeled, creating essentially a very sharp edge that has cut me and caused bleeding and pain. It is available for inspection and I have pictures. This is a problem known to Ford. The vehicle was dropped of at a Ford dealership, Crossley Ford Liberty, MO. The problem identified, but not covered under warranty.
Mfg Campaign: 11545808
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AXLE ASSEMBLY
Potential Consequences:
The contact owns a 2022 Ford Explorer. The contact stated while driving 60 MPH, the tires began to make a thumping sound and the steering wheel started to vibrate. The vehicle was towed to a dealer where it was diagnosed that the axle seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns a 2022 Ford Explorer. The contact stated while driving 60 MPH, the tires began to make a thumping sound and the steering wheel started to vibrate. The vehicle was towed to a dealer where it was diagnosed that the axle seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns a 2022 Ford Explorer. The contact stated while driving 60 MPH, the tires began to make a thumping sound and the steering wheel started to vibrate. The vehicle was towed to a dealer where it was diagnosed that the axle seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Mfg Campaign: 11545892
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The failed component is the cruise control. It is available for inspection. Unknowingly, the speed increased by 10 miles an hour, without touching any buttons or controls on the steering wheel. With cruise control on, the driver might be not as engaged with the automobile, as if there was no cruise control. I will have the issue brought before my Ford dealer on Monday, September 25, 2023. There were no warning, lamps, messages, or other symptoms prior to the cruise control increasing speed. It only increase speed by 10 miles an hour. However, it occurred at 55 miles an hour,and 70 miles an hour. The issue occurred on a drive from Des Moines Iowa to Evansville Indiana on Monday, September 18. Driving conditions were perfect, no rain dry payment. This incident occurred four times during the 9 hour drive.
Corrective Action:
The failed component is the cruise control. It is available for inspection. Unknowingly, the speed increased by 10 miles an hour, without touching any buttons or controls on the steering wheel. With cruise control on, the driver might be not as engaged with the automobile, as if there was no cruise control. I will have the issue brought before my Ford dealer on Monday, September 25, 2023. There were no warning, lamps, messages, or other symptoms prior to the cruise control increasing speed. It only increase speed by 10 miles an hour. However, it occurred at 55 miles an hour,and 70 miles an hour. The issue occurred on a drive from Des Moines Iowa to Evansville Indiana on Monday, September 18. Driving conditions were perfect, no rain dry payment. This incident occurred four times during the 9 hour drive.
Additional Notes:
The failed component is the cruise control. It is available for inspection. Unknowingly, the speed increased by 10 miles an hour, without touching any buttons or controls on the steering wheel. With cruise control on, the driver might be not as engaged with the automobile, as if there was no cruise control. I will have the issue brought before my Ford dealer on Monday, September 25, 2023. There were no warning, lamps, messages, or other symptoms prior to the cruise control increasing speed. It only increase speed by 10 miles an hour. However, it occurred at 55 miles an hour,and 70 miles an hour. The issue occurred on a drive from Des Moines Iowa to Evansville Indiana on Monday, September 18. Driving conditions were perfect, no rain dry payment. This incident occurred four times during the 9 hour drive.
Mfg Campaign: 11545746
Recall Date: Sep 20, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
AT MY 10,000 MILE SERVICE, ON JUNE 08, 2023, I WAS TOLD THAT THE REAR SHOCKS WERE LEAKING. I WAS ALSO TOLD BY THE FORD DEALERSHIP THAT THEY NEEDED TO BE REPLACED BUT WERE ON BACK ORDER DUE TO THE LARGE NUMBER OF SHOCKS THAT HAVE FAILED ON THIS MODEL VEHICLE. IT IS NOW SEPTEMBER 12, 2023 AND THE SHOCKS ARE STILL ON BACK ORDER AND I NOW HAVE 14,500 MI ON THE VEHICLE. OVER 3 MONTHS AND ADDITIONAL 4,500 MILES ON DEFECTIVE SHOCKS THAT ARE STILL ON BACK ORDER SEEMS LIKE A SAFETY ISSUE TO ME.
Corrective Action:
AT MY 10,000 MILE SERVICE, ON JUNE 08, 2023, I WAS TOLD THAT THE REAR SHOCKS WERE LEAKING. I WAS ALSO TOLD BY THE FORD DEALERSHIP THAT THEY NEEDED TO BE REPLACED BUT WERE ON BACK ORDER DUE TO THE LARGE NUMBER OF SHOCKS THAT HAVE FAILED ON THIS MODEL VEHICLE. IT IS NOW SEPTEMBER 12, 2023 AND THE SHOCKS ARE STILL ON BACK ORDER AND I NOW HAVE 14,500 MI ON THE VEHICLE. OVER 3 MONTHS AND ADDITIONAL 4,500 MILES ON DEFECTIVE SHOCKS THAT ARE STILL ON BACK ORDER SEEMS LIKE A SAFETY ISSUE TO ME.
Additional Notes:
AT MY 10,000 MILE SERVICE, ON JUNE 08, 2023, I WAS TOLD THAT THE REAR SHOCKS WERE LEAKING. I WAS ALSO TOLD BY THE FORD DEALERSHIP THAT THEY NEEDED TO BE REPLACED BUT WERE ON BACK ORDER DUE TO THE LARGE NUMBER OF SHOCKS THAT HAVE FAILED ON THIS MODEL VEHICLE. IT IS NOW SEPTEMBER 12, 2023 AND THE SHOCKS ARE STILL ON BACK ORDER AND I NOW HAVE 14,500 MI ON THE VEHICLE. OVER 3 MONTHS AND ADDITIONAL 4,500 MILES ON DEFECTIVE SHOCKS THAT ARE STILL ON BACK ORDER SEEMS LIKE A SAFETY ISSUE TO ME.
Mfg Campaign: 11544167
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since I've purchase my vehicle in May 2022, the back up camera has presented a black or blue screen. Ford has not found a solution in over a year. Prior to purchase I was not informed of this issue.
Corrective Action:
Since I've purchase my vehicle in May 2022, the back up camera has presented a black or blue screen. Ford has not found a solution in over a year. Prior to purchase I was not informed of this issue.
Additional Notes:
Since I've purchase my vehicle in May 2022, the back up camera has presented a black or blue screen. Ford has not found a solution in over a year. Prior to purchase I was not informed of this issue.
Mfg Campaign: 11544192
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Corrective Action:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Additional Notes:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Mfg Campaign: 11543004
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Corrective Action:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Additional Notes:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Mfg Campaign: 11543004
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Corrective Action:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Additional Notes:
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Mfg Campaign: 11543004
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving a significant rumble and vibration occurs under the center console. This typically occurs while coasting, usually around 40 mph. When this occurred on the freeway, I felt I may lose control of the car and immediately exited to slow speeds.
Corrective Action:
While driving a significant rumble and vibration occurs under the center console. This typically occurs while coasting, usually around 40 mph. When this occurred on the freeway, I felt I may lose control of the car and immediately exited to slow speeds.
Additional Notes:
While driving a significant rumble and vibration occurs under the center console. This typically occurs while coasting, usually around 40 mph. When this occurred on the freeway, I felt I may lose control of the car and immediately exited to slow speeds.
Mfg Campaign: 11542475
Recall Date: Sep 4, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Corrective Action:
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Additional Notes:
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Mfg Campaign: 11536551
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Corrective Action:
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Additional Notes:
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Mfg Campaign: 11536551
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
VEHICLE REAR AXLES CLICK WHEN YOU PLACE VEHICLE IN REVERSE AND DRIVE THIS IS THE CV AXLES BREAKING EVENTUALLY LEADING TO POWER LOSS.
Corrective Action:
VEHICLE REAR AXLES CLICK WHEN YOU PLACE VEHICLE IN REVERSE AND DRIVE THIS IS THE CV AXLES BREAKING EVENTUALLY LEADING TO POWER LOSS.
Additional Notes:
VEHICLE REAR AXLES CLICK WHEN YOU PLACE VEHICLE IN REVERSE AND DRIVE THIS IS THE CV AXLES BREAKING EVENTUALLY LEADING TO POWER LOSS.
Mfg Campaign: 11536367
Recall Date: Aug 3, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield stress crack developed overnight. First notices July 18th as small crack (less than 6 inches) on right top third. Over the week grew to 8 inches. Less than 10,000 miles and under 1 year. Ford considers this a wear item and is only covered for 90 days. Currently available for inspection. Not driving car in case the windshield completely fails. Windshield will be inspected and replaced by insurance.
Corrective Action:
Windshield stress crack developed overnight. First notices July 18th as small crack (less than 6 inches) on right top third. Over the week grew to 8 inches. Less than 10,000 miles and under 1 year. Ford considers this a wear item and is only covered for 90 days. Currently available for inspection. Not driving car in case the windshield completely fails. Windshield will be inspected and replaced by insurance.
Additional Notes:
Windshield stress crack developed overnight. First notices July 18th as small crack (less than 6 inches) on right top third. Over the week grew to 8 inches. Less than 10,000 miles and under 1 year. Ford considers this a wear item and is only covered for 90 days. Currently available for inspection. Not driving car in case the windshield completely fails. Windshield will be inspected and replaced by insurance.
Mfg Campaign: 11534550
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield stress crack developed overnight. First notices July 18th as small crack (less than 6 inches) on right top third. Over the week grew to 8 inches. Less than 10,000 miles and under 1 year. Ford considers this a wear item and is only covered for 90 days. Currently available for inspection. Not driving car in case the windshield completely fails. Windshield will be inspected and replaced by insurance.
Corrective Action:
Windshield stress crack developed overnight. First notices July 18th as small crack (less than 6 inches) on right top third. Over the week grew to 8 inches. Less than 10,000 miles and under 1 year. Ford considers this a wear item and is only covered for 90 days. Currently available for inspection. Not driving car in case the windshield completely fails. Windshield will be inspected and replaced by insurance.
Additional Notes:
Windshield stress crack developed overnight. First notices July 18th as small crack (less than 6 inches) on right top third. Over the week grew to 8 inches. Less than 10,000 miles and under 1 year. Ford considers this a wear item and is only covered for 90 days. Currently available for inspection. Not driving car in case the windshield completely fails. Windshield will be inspected and replaced by insurance.
Mfg Campaign: 11534550
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ford Explorer. The contact stated while attempting to reverse into a parking spot, the gear shifter was moved to reverse(R) however, there was a 5-second lag before the transmission selected the intended gear. The contact stated no warning light was illuminated. The contact stated while receiving an oil change at the local dealer, the dealer stated that the valve body needed to be replaced. The vehicle was repaired but continued to experience the same failure. The contact took the vehicle to back the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2022 Ford Explorer. The contact stated while attempting to reverse into a parking spot, the gear shifter was moved to reverse(R) however, there was a 5-second lag before the transmission selected the intended gear. The contact stated no warning light was illuminated. The contact stated while receiving an oil change at the local dealer, the dealer stated that the valve body needed to be replaced. The vehicle was repaired but continued to experience the same failure. The contact took the vehicle to back the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2022 Ford Explorer. The contact stated while attempting to reverse into a parking spot, the gear shifter was moved to reverse(R) however, there was a 5-second lag before the transmission selected the intended gear. The contact stated no warning light was illuminated. The contact stated while receiving an oil change at the local dealer, the dealer stated that the valve body needed to be replaced. The vehicle was repaired but continued to experience the same failure. The contact took the vehicle to back the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11534011
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car has recall for rear end bolt that breaks, took car in to have repair made. Came home with a software update that sets the park brake when you put car in park, and then when start the car and put into gear you press the accelerator or press the button, the car will lunge forward or reverse when you press accelerator, not safe at all! From what I have read the NHSTA approved this (fix) instead of fixing the sub frame and more bolts like it should be, instead of a auto parking brake that sets every time. I do feel this is a extreme safety issue and should be addressed immediately! Shame on you and Ford, an auto park brake is not a solution, only a poor band-aid !
Corrective Action:
Car has recall for rear end bolt that breaks, took car in to have repair made. Came home with a software update that sets the park brake when you put car in park, and then when start the car and put into gear you press the accelerator or press the button, the car will lunge forward or reverse when you press accelerator, not safe at all! From what I have read the NHSTA approved this (fix) instead of fixing the sub frame and more bolts like it should be, instead of a auto parking brake that sets every time. I do feel this is a extreme safety issue and should be addressed immediately! Shame on you and Ford, an auto park brake is not a solution, only a poor band-aid !
Additional Notes:
Car has recall for rear end bolt that breaks, took car in to have repair made. Came home with a software update that sets the park brake when you put car in park, and then when start the car and put into gear you press the accelerator or press the button, the car will lunge forward or reverse when you press accelerator, not safe at all! From what I have read the NHSTA approved this (fix) instead of fixing the sub frame and more bolts like it should be, instead of a auto parking brake that sets every time. I do feel this is a extreme safety issue and should be addressed immediately! Shame on you and Ford, an auto park brake is not a solution, only a poor band-aid !
Mfg Campaign: 11534136
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The power lift gate was making a popping noise, so I took the truck to Ford for repair. They supposedly repaired the truck, but the power lift gate started opening and closing on its own and at random times. It also started to rain through the back glass, which caused mild in the truck. The warning states that the power loft gate should be completely closed or it can result in death, but it wasn’t able to close at all times. Ours safety was out at risk due to the power lift gate opening and closing at random times, which could have caused me to be hit, other drivers to be injured, and theft of property from other people having access while the power lift gate didn’t properly close. The problem was confirmed by a dealer. I showed video as well. The manufacturer has inspected the vehicle component, but they broke a panel on the driver door and tried to glue it on, so the manufacturer is dishonest. They also advised that I have a “bad car” but refuse to do anything. No it was no warnings.
Corrective Action:
The power lift gate was making a popping noise, so I took the truck to Ford for repair. They supposedly repaired the truck, but the power lift gate started opening and closing on its own and at random times. It also started to rain through the back glass, which caused mild in the truck. The warning states that the power loft gate should be completely closed or it can result in death, but it wasn’t able to close at all times. Ours safety was out at risk due to the power lift gate opening and closing at random times, which could have caused me to be hit, other drivers to be injured, and theft of property from other people having access while the power lift gate didn’t properly close. The problem was confirmed by a dealer. I showed video as well. The manufacturer has inspected the vehicle component, but they broke a panel on the driver door and tried to glue it on, so the manufacturer is dishonest. They also advised that I have a “bad car” but refuse to do anything. No it was no warnings.
Additional Notes:
The power lift gate was making a popping noise, so I took the truck to Ford for repair. They supposedly repaired the truck, but the power lift gate started opening and closing on its own and at random times. It also started to rain through the back glass, which caused mild in the truck. The warning states that the power loft gate should be completely closed or it can result in death, but it wasn’t able to close at all times. Ours safety was out at risk due to the power lift gate opening and closing at random times, which could have caused me to be hit, other drivers to be injured, and theft of property from other people having access while the power lift gate didn’t properly close. The problem was confirmed by a dealer. I showed video as well. The manufacturer has inspected the vehicle component, but they broke a panel on the driver door and tried to glue it on, so the manufacturer is dishonest. They also advised that I have a “bad car” but refuse to do anything. No it was no warnings.
Mfg Campaign: 11534227
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The power lift gate was making a popping noise, so I took the truck to Ford for repair. They supposedly repaired the truck, but the power lift gate started opening and closing on its own and at random times. It also started to rain through the back glass, which caused mild in the truck. The warning states that the power loft gate should be completely closed or it can result in death, but it wasn’t able to close at all times. Ours safety was out at risk due to the power lift gate opening and closing at random times, which could have caused me to be hit, other drivers to be injured, and theft of property from other people having access while the power lift gate didn’t properly close. The problem was confirmed by a dealer. I showed video as well. The manufacturer has inspected the vehicle component, but they broke a panel on the driver door and tried to glue it on, so the manufacturer is dishonest. They also advised that I have a “bad car” but refuse to do anything. No it was no warnings.
Corrective Action:
The power lift gate was making a popping noise, so I took the truck to Ford for repair. They supposedly repaired the truck, but the power lift gate started opening and closing on its own and at random times. It also started to rain through the back glass, which caused mild in the truck. The warning states that the power loft gate should be completely closed or it can result in death, but it wasn’t able to close at all times. Ours safety was out at risk due to the power lift gate opening and closing at random times, which could have caused me to be hit, other drivers to be injured, and theft of property from other people having access while the power lift gate didn’t properly close. The problem was confirmed by a dealer. I showed video as well. The manufacturer has inspected the vehicle component, but they broke a panel on the driver door and tried to glue it on, so the manufacturer is dishonest. They also advised that I have a “bad car” but refuse to do anything. No it was no warnings.
Additional Notes:
The power lift gate was making a popping noise, so I took the truck to Ford for repair. They supposedly repaired the truck, but the power lift gate started opening and closing on its own and at random times. It also started to rain through the back glass, which caused mild in the truck. The warning states that the power loft gate should be completely closed or it can result in death, but it wasn’t able to close at all times. Ours safety was out at risk due to the power lift gate opening and closing at random times, which could have caused me to be hit, other drivers to be injured, and theft of property from other people having access while the power lift gate didn’t properly close. The problem was confirmed by a dealer. I showed video as well. The manufacturer has inspected the vehicle component, but they broke a panel on the driver door and tried to glue it on, so the manufacturer is dishonest. They also advised that I have a “bad car” but refuse to do anything. No it was no warnings.
Mfg Campaign: 11534227
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.
Corrective Action:
When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.
Additional Notes:
When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.
Mfg Campaign: 11533334
Recall Date: Jul 19, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.
Corrective Action:
When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.
Additional Notes:
When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.
Mfg Campaign: 11533334
Recall Date: Jul 19, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury