Complaints & Recalls
Official Safety Recalls - Important!
38 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles. The right-front lower fastener connecting the steering knuckle and strut may be loose or missing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S04
Recall Date: Feb 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with a standard rearview camera. Due to a manufacturing error in the wire harness, the rearview camera may display a blue image on the SYNC screen when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C31
Recall Date: Oct 13, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with 2.3L GTDI engines. The turbocharger oil supply line may be damaged, which can result in an oil leak inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S50
Recall Date: Aug 25, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 F-150, Mustang, Explorer, Bronco, and 2023 Lincoln Aviator vehicles equipped with automatic transmissions. The transmission may contain a loose bolt which could prevent the transmission from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to "PARK."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S06
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Consumer Complaints
97 ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Ford Explorer. The contact stated there was an unknown part loosened at the front of the vehicle. While driving at unknown speeds, there was an abnormal rattling noise detected from the strut that had become louder over time. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the front-end bolts were tightened. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 24V091000 (Suspension, Steering). The approximate failure mileage was 3,000.
Corrective Action:
The contact owns a 2023 Ford Explorer. The contact stated there was an unknown part loosened at the front of the vehicle. While driving at unknown speeds, there was an abnormal rattling noise detected from the strut that had become louder over time. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the front-end bolts were tightened. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 24V091000 (Suspension, Steering). The approximate failure mileage was 3,000.
Additional Notes:
The contact owns a 2023 Ford Explorer. The contact stated there was an unknown part loosened at the front of the vehicle. While driving at unknown speeds, there was an abnormal rattling noise detected from the strut that had become louder over time. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the front-end bolts were tightened. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 24V091000 (Suspension, Steering). The approximate failure mileage was 3,000.
Mfg Campaign: 11575332
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Excessive wind noise at highway speeds.
Corrective Action:
Excessive wind noise at highway speeds.
Additional Notes:
Excessive wind noise at highway speeds.
Mfg Campaign: 11571244
Recall Date: Feb 10, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the seat belt warning light failed to illuminate while the seat belt was manually unlatched. The contact stated that the seat belt warning light was only illuminated during the initial start-up of the vehicle and then deactivated after the seat belt was latched. The vehicle was not taken to a dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the seat belt warning light failed to illuminate while the seat belt was manually unlatched. The contact stated that the seat belt warning light was only illuminated during the initial start-up of the vehicle and then deactivated after the seat belt was latched. The vehicle was not taken to a dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the seat belt warning light failed to illuminate while the seat belt was manually unlatched. The contact stated that the seat belt warning light was only illuminated during the initial start-up of the vehicle and then deactivated after the seat belt was latched. The vehicle was not taken to a dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11564644
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
There seems to be two issues of concern; 1. Braking system .. when you are in your car, you can hear constant clicking from the engine and the brake light keeps turning and on and off. The light keeps indicating that the brake is on. This happens continuously every day. 2. Steering… when you are switching lanes, it’s not a smooth transition. It feels like a jerk each time and feels like if you were to put the brake, the car will flip over. Very concerning. Happens all the time.
Corrective Action:
There seems to be two issues of concern; 1. Braking system .. when you are in your car, you can hear constant clicking from the engine and the brake light keeps turning and on and off. The light keeps indicating that the brake is on. This happens continuously every day. 2. Steering… when you are switching lanes, it’s not a smooth transition. It feels like a jerk each time and feels like if you were to put the brake, the car will flip over. Very concerning. Happens all the time.
Additional Notes:
There seems to be two issues of concern; 1. Braking system .. when you are in your car, you can hear constant clicking from the engine and the brake light keeps turning and on and off. The light keeps indicating that the brake is on. This happens continuously every day. 2. Steering… when you are switching lanes, it’s not a smooth transition. It feels like a jerk each time and feels like if you were to put the brake, the car will flip over. Very concerning. Happens all the time.
Mfg Campaign: 11564190
Recall Date: Jan 8, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
There seems to be two issues of concern; 1. Braking system .. when you are in your car, you can hear constant clicking from the engine and the brake light keeps turning and on and off. The light keeps indicating that the brake is on. This happens continuously every day. 2. Steering… when you are switching lanes, it’s not a smooth transition. It feels like a jerk each time and feels like if you were to put the brake, the car will flip over. Very concerning. Happens all the time.
Corrective Action:
There seems to be two issues of concern; 1. Braking system .. when you are in your car, you can hear constant clicking from the engine and the brake light keeps turning and on and off. The light keeps indicating that the brake is on. This happens continuously every day. 2. Steering… when you are switching lanes, it’s not a smooth transition. It feels like a jerk each time and feels like if you were to put the brake, the car will flip over. Very concerning. Happens all the time.
Additional Notes:
There seems to be two issues of concern; 1. Braking system .. when you are in your car, you can hear constant clicking from the engine and the brake light keeps turning and on and off. The light keeps indicating that the brake is on. This happens continuously every day. 2. Steering… when you are switching lanes, it’s not a smooth transition. It feels like a jerk each time and feels like if you were to put the brake, the car will flip over. Very concerning. Happens all the time.
Mfg Campaign: 11564190
Recall Date: Jan 8, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11561829
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11561829
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 11/27/2023, my family and I were in this vehicle as I was driving on a side street. Suddenly the engine shut down while I was driving. I was fortunate enough to pull the car into a parking lot to be towed to a nearby Ford dealer. After a week of research the problem, they could not find anything wrong and returned the car to me. A week later, as I was driving to a major intersection, it shut down again. I called for a tow truck and was able to bring it to a Ford dealer nearby in Greer, SC. Again, they could not find out what the problem was and returned the car to me. I am currently driving the car but I am fearful for my life because I dont know of when this engine shut down would happen again? What if it could happen while I am driving in the middle of a major national highway? If it shuts down on a highway while an 18-wheeler truck behind me, I do not think that I will be alive to write this report. I urge your office to review this matter with the Ford corporation for me to return the car to them. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11561829
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Loose carpet under front seat. Could cause carpet on driver side to buckle up causing gas peddle issues. Had ford dealer look at it but refused to remedy issue. This could cause issues like Lexus had years ago with gas peddle sticking.
Corrective Action:
Loose carpet under front seat. Could cause carpet on driver side to buckle up causing gas peddle issues. Had ford dealer look at it but refused to remedy issue. This could cause issues like Lexus had years ago with gas peddle sticking.
Additional Notes:
Loose carpet under front seat. Could cause carpet on driver side to buckle up causing gas peddle issues. Had ford dealer look at it but refused to remedy issue. This could cause issues like Lexus had years ago with gas peddle sticking.
Mfg Campaign: 11560014
Recall Date: Dec 13, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
Loose carpet under front seat. Could cause carpet on driver side to buckle up causing gas peddle issues. Had ford dealer look at it but refused to remedy issue. This could cause issues like Lexus had years ago with gas peddle sticking.
Corrective Action:
Loose carpet under front seat. Could cause carpet on driver side to buckle up causing gas peddle issues. Had ford dealer look at it but refused to remedy issue. This could cause issues like Lexus had years ago with gas peddle sticking.
Additional Notes:
Loose carpet under front seat. Could cause carpet on driver side to buckle up causing gas peddle issues. Had ford dealer look at it but refused to remedy issue. This could cause issues like Lexus had years ago with gas peddle sticking.
Mfg Campaign: 11560014
Recall Date: Dec 13, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
As the passenger, following a passenger side impact, (T bone) I sustained 1st and 2nd degree burns extending from my ribs to my hip. To my knowledge the only airbags that inflated were the curtain air bags. Immediately upon impact I had a burning sensation on my right side that slowly began to spread. Once out of the car it was discovered that something had burned through 3 layers of clothing with the singed edges sticking to my skin. My vehicle was not drivable and was towed to a body shop. I spoke to the insurance company about the incident as I am receiving medical treatment for the burns. No one was interested in investigating the air bag.
Corrective Action:
As the passenger, following a passenger side impact, (T bone) I sustained 1st and 2nd degree burns extending from my ribs to my hip. To my knowledge the only airbags that inflated were the curtain air bags. Immediately upon impact I had a burning sensation on my right side that slowly began to spread. Once out of the car it was discovered that something had burned through 3 layers of clothing with the singed edges sticking to my skin. My vehicle was not drivable and was towed to a body shop. I spoke to the insurance company about the incident as I am receiving medical treatment for the burns. No one was interested in investigating the air bag.
Additional Notes:
As the passenger, following a passenger side impact, (T bone) I sustained 1st and 2nd degree burns extending from my ribs to my hip. To my knowledge the only airbags that inflated were the curtain air bags. Immediately upon impact I had a burning sensation on my right side that slowly began to spread. Once out of the car it was discovered that something had burned through 3 layers of clothing with the singed edges sticking to my skin. My vehicle was not drivable and was towed to a body shop. I spoke to the insurance company about the incident as I am receiving medical treatment for the burns. No one was interested in investigating the air bag.
Mfg Campaign: 11559767
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Corrective Action:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Additional Notes:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Mfg Campaign: 11557544
Recall Date: Nov 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Corrective Action:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Additional Notes:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Mfg Campaign: 11557544
Recall Date: Nov 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Corrective Action:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Additional Notes:
Every time i was traveling in sport mode, shifting was delayed & was very rough transition to next gear. Car was not accelerating or decelerating properly. Burning smell came from the engine. Car’s electrical momentarily went haywire. Wrench light came on. This happened within 18 hours of purchasing this NEW car. And several times over the subsequent week. Indicator light went on intermittently & so did same problems described above. My safety was put at risk because my car was not driving properly which caused distraction. I was confused about what to do. It also made it difficult to change lanes or speed up/slow down because it was jerky. The dealership i bought it from said a ford engineer came out to inspect the car & that several parts were ordered to fix it, including a battery for the electric motor & a wiring harness. They said it was a big issue and those parts were hard to come by, but i only learned this after 30+ days of the vehicle being under their control. I only dropped it off for a “test.” They did not make documentation of any of this work and would not release records to me. They also declined to release the car to me when i was tired of the lack of transparency. They said they couldnt give it back j til it was fixed but never provided work order with estimate or details of coverage. I never signed anything giving them permission to replace or repair the parts, especially because they would not disclose the ford engineer’s findings to me until a few weeks later after i threatened to invoke my rights under lemon law. They had already taken the car apart & ordered parts by then-without my informed consent.
Mfg Campaign: 11557544
Recall Date: Nov 29, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
Corrective Action:
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
Additional Notes:
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
Mfg Campaign: 11556797
Recall Date: Nov 25, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
Corrective Action:
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
Additional Notes:
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
Mfg Campaign: 11556797
Recall Date: Nov 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle purchased in May 2023 (51323) at koons silver spring. Vehicle had computer and 'random stalling' issues where the car would not start/stay on in August 2023. Called dealership, vehicle towed to Koons for repair. Service team said they could not replicate issue. Vehicle continued having intermittent issues, vehicle dropped off for repair in sept 2023 - service team repaired main computer system. Oct 3 2023 check engine light came on and vehicle continued random stalling/jarring/jerking forward for amount of time that vehicle had to be driven back to residence (<1.0 miles from time/location when check engine light came on) tech came out to the residence to check the engine system, they identified a misfire but unable to determine why?. as of 11/3/23 vehicle remains at dealership, notified that Ford Safety Engineers (FSE) was notified of the issue, and no solution is available at this time. Can is unusable and is under 9,500 miles. I have not been able to have consistent use of my vehicle and have continued payments as expected. Dealership has no anticipated return date or repair date for my vehicle and this seems to fit the maryland lemon law criteria (car purchased in maryland, resides in maryland).
Corrective Action:
Vehicle purchased in May 2023 (51323) at koons silver spring. Vehicle had computer and 'random stalling' issues where the car would not start/stay on in August 2023. Called dealership, vehicle towed to Koons for repair. Service team said they could not replicate issue. Vehicle continued having intermittent issues, vehicle dropped off for repair in sept 2023 - service team repaired main computer system. Oct 3 2023 check engine light came on and vehicle continued random stalling/jarring/jerking forward for amount of time that vehicle had to be driven back to residence (<1.0 miles from time/location when check engine light came on) tech came out to the residence to check the engine system, they identified a misfire but unable to determine why?. as of 11/3/23 vehicle remains at dealership, notified that Ford Safety Engineers (FSE) was notified of the issue, and no solution is available at this time. Can is unusable and is under 9,500 miles. I have not been able to have consistent use of my vehicle and have continued payments as expected. Dealership has no anticipated return date or repair date for my vehicle and this seems to fit the maryland lemon law criteria (car purchased in maryland, resides in maryland).
Additional Notes:
Vehicle purchased in May 2023 (51323) at koons silver spring. Vehicle had computer and 'random stalling' issues where the car would not start/stay on in August 2023. Called dealership, vehicle towed to Koons for repair. Service team said they could not replicate issue. Vehicle continued having intermittent issues, vehicle dropped off for repair in sept 2023 - service team repaired main computer system. Oct 3 2023 check engine light came on and vehicle continued random stalling/jarring/jerking forward for amount of time that vehicle had to be driven back to residence (<1.0 miles from time/location when check engine light came on) tech came out to the residence to check the engine system, they identified a misfire but unable to determine why?. as of 11/3/23 vehicle remains at dealership, notified that Ford Safety Engineers (FSE) was notified of the issue, and no solution is available at this time. Can is unusable and is under 9,500 miles. I have not been able to have consistent use of my vehicle and have continued payments as expected. Dealership has no anticipated return date or repair date for my vehicle and this seems to fit the maryland lemon law criteria (car purchased in maryland, resides in maryland).
Mfg Campaign: 11553342
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact was purchasing a 2023 ford Explorer. The contact stated that while reviewing the purchase agreement, it was discovered that the vehicle was not equipped with fog lights. The contact was concerned that without fog lights his visibility to the roadway would be impaired while driving at night. The vehicle was not yet in the contacts possession therefore it was not diagnosed or repaired. The manufacturer was contacted about the issue and referred the contact to call the NHTSA Hotline. The contact has not experienced a failure as of yet.
Corrective Action:
The contact was purchasing a 2023 ford Explorer. The contact stated that while reviewing the purchase agreement, it was discovered that the vehicle was not equipped with fog lights. The contact was concerned that without fog lights his visibility to the roadway would be impaired while driving at night. The vehicle was not yet in the contacts possession therefore it was not diagnosed or repaired. The manufacturer was contacted about the issue and referred the contact to call the NHTSA Hotline. The contact has not experienced a failure as of yet.
Additional Notes:
The contact was purchasing a 2023 ford Explorer. The contact stated that while reviewing the purchase agreement, it was discovered that the vehicle was not equipped with fog lights. The contact was concerned that without fog lights his visibility to the roadway would be impaired while driving at night. The vehicle was not yet in the contacts possession therefore it was not diagnosed or repaired. The manufacturer was contacted about the issue and referred the contact to call the NHTSA Hotline. The contact has not experienced a failure as of yet.
Mfg Campaign: 11552623
Recall Date: Oct 30, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The rear side window just disintegrated. Was at the beach on Aug. 25, 2023 the car was parked in hot sun when I went out in the morning noticed the glass had just cracked around the corners. There was no evidence of a break-in attempt.
Corrective Action:
The rear side window just disintegrated. Was at the beach on Aug. 25, 2023 the car was parked in hot sun when I went out in the morning noticed the glass had just cracked around the corners. There was no evidence of a break-in attempt.
Additional Notes:
The rear side window just disintegrated. Was at the beach on Aug. 25, 2023 the car was parked in hot sun when I went out in the morning noticed the glass had just cracked around the corners. There was no evidence of a break-in attempt.
Mfg Campaign: 11547154
Recall Date: Sep 28, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While on interstate at 70mph, the front sunroof exploded. Sounding like a gun going off.. was no vehicles in front of me to cause debris.. after pulling over to see what happened I could tell the glass was pushed up away from vehicle. Not only was this safety concern for me. But also the vehicles behind me that had to suddenly stop and avoid the flying glass..
Corrective Action:
While on interstate at 70mph, the front sunroof exploded. Sounding like a gun going off.. was no vehicles in front of me to cause debris.. after pulling over to see what happened I could tell the glass was pushed up away from vehicle. Not only was this safety concern for me. But also the vehicles behind me that had to suddenly stop and avoid the flying glass..
Additional Notes:
While on interstate at 70mph, the front sunroof exploded. Sounding like a gun going off.. was no vehicles in front of me to cause debris.. after pulling over to see what happened I could tell the glass was pushed up away from vehicle. Not only was this safety concern for me. But also the vehicles behind me that had to suddenly stop and avoid the flying glass..
Mfg Campaign: 11541588
Recall Date: Aug 30, 2023
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Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury