Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE HIS GIRLFRIEND WAS DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE CONSECUTIVE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS DIAGNOSED BY DCH FORD OF EATONTOWN LOCATED AT 67 NJ-36, EATONTOWN, NJ 07724, AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FUEL CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE HIS GIRLFRIEND WAS DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE CONSECUTIVE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS DIAGNOSED BY DCH FORD OF EATONTOWN LOCATED AT 67 NJ-36, EATONTOWN, NJ 07724, AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FUEL CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE HIS GIRLFRIEND WAS DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE CONSECUTIVE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS DIAGNOSED BY DCH FORD OF EATONTOWN LOCATED AT 67 NJ-36, EATONTOWN, NJ 07724, AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FUEL CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Mfg Campaign: 11317535
Recall Date: Mar 11, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE HIS GIRLFRIEND WAS DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE CONSECUTIVE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS DIAGNOSED BY DCH FORD OF EATONTOWN LOCATED AT 67 NJ-36, EATONTOWN, NJ 07724, AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FUEL CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE HIS GIRLFRIEND WAS DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE CONSECUTIVE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS DIAGNOSED BY DCH FORD OF EATONTOWN LOCATED AT 67 NJ-36, EATONTOWN, NJ 07724, AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FUEL CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE HIS GIRLFRIEND WAS DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED THREE CONSECUTIVE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS DIAGNOSED BY DCH FORD OF EATONTOWN LOCATED AT 67 NJ-36, EATONTOWN, NJ 07724, AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FUEL CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Mfg Campaign: 11317535
Recall Date: Mar 11, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHUDDERS AFTER CAR WARMS UP LACK OF POWER WHEN ACCELERATING
Corrective Action:
TRANSMISSION SHUDDERS AFTER CAR WARMS UP LACK OF POWER WHEN ACCELERATING
Additional Notes:
TRANSMISSION SHUDDERS AFTER CAR WARMS UP LACK OF POWER WHEN ACCELERATING
Mfg Campaign: 11317414
Recall Date: Mar 10, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION, DRIVE TRAIN, INTENSELY VIBRATES, SIMMIES, AND DOESN'T WANT TO ACCELERATE WHEN YOU TRY TO PRESS THE GAS PEDAL. EXTREMELY DANGEROUS WHEN ESP. TRYING TO PULL OUT INTO TRAFFIC FROM ANY DEAD STOP. IS THIS A CONSULTANT PROBLEM WITH THE FORD FOCUS? HAVE NOT HAD THE CAR FOR A YEAR YET, AND DO NOT PLAN ON PURCHASING ANOTHER EVER AGAIN. CURRENTLY, 16,000 MILES ON IT. IT IS A CONSTANT PROBLEM SINCE PURCHASED.
Corrective Action:
THE TRANSMISSION, DRIVE TRAIN, INTENSELY VIBRATES, SIMMIES, AND DOESN'T WANT TO ACCELERATE WHEN YOU TRY TO PRESS THE GAS PEDAL. EXTREMELY DANGEROUS WHEN ESP. TRYING TO PULL OUT INTO TRAFFIC FROM ANY DEAD STOP. IS THIS A CONSULTANT PROBLEM WITH THE FORD FOCUS? HAVE NOT HAD THE CAR FOR A YEAR YET, AND DO NOT PLAN ON PURCHASING ANOTHER EVER AGAIN. CURRENTLY, 16,000 MILES ON IT. IT IS A CONSTANT PROBLEM SINCE PURCHASED.
Additional Notes:
THE TRANSMISSION, DRIVE TRAIN, INTENSELY VIBRATES, SIMMIES, AND DOESN'T WANT TO ACCELERATE WHEN YOU TRY TO PRESS THE GAS PEDAL. EXTREMELY DANGEROUS WHEN ESP. TRYING TO PULL OUT INTO TRAFFIC FROM ANY DEAD STOP. IS THIS A CONSULTANT PROBLEM WITH THE FORD FOCUS? HAVE NOT HAD THE CAR FOR A YEAR YET, AND DO NOT PLAN ON PURCHASING ANOTHER EVER AGAIN. CURRENTLY, 16,000 MILES ON IT. IT IS A CONSTANT PROBLEM SINCE PURCHASED.
Mfg Campaign: 11317163
Recall Date: Mar 9, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I HAD MY TRANSMISSION FIXED FOR THE RECALL IN JUNE 2018 & NOW IT IS DOING THE SAME THING CLUTCH SLIPPING. TOOK IT BACK & THEY TOLD ME I WAS OUT OF LUCK IT WAS ALREADY FIXED FOR THE RECALL. IF THEY WERE GOING TO JUST PUT SOMETHING IN TO LAST A YEAR THEY SHOULD HAVE TOLD ME.
Corrective Action:
I HAD MY TRANSMISSION FIXED FOR THE RECALL IN JUNE 2018 & NOW IT IS DOING THE SAME THING CLUTCH SLIPPING. TOOK IT BACK & THEY TOLD ME I WAS OUT OF LUCK IT WAS ALREADY FIXED FOR THE RECALL. IF THEY WERE GOING TO JUST PUT SOMETHING IN TO LAST A YEAR THEY SHOULD HAVE TOLD ME.
Additional Notes:
I HAD MY TRANSMISSION FIXED FOR THE RECALL IN JUNE 2018 & NOW IT IS DOING THE SAME THING CLUTCH SLIPPING. TOOK IT BACK & THEY TOLD ME I WAS OUT OF LUCK IT WAS ALREADY FIXED FOR THE RECALL. IF THEY WERE GOING TO JUST PUT SOMETHING IN TO LAST A YEAR THEY SHOULD HAVE TOLD ME.
Mfg Campaign: 11316648
Recall Date: Mar 6, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
HAS RECALL FOR FUEL PUMP DEFORMATION. AND ALSO TRANSMISSION FAULT SERVICE SOON LIGHT. SHIFTS WEIRDLY AND WHEN COMING TO A STOP THE TRANSMISSION SHUTTERS AND BRAKES ABRUPTLY.
Corrective Action:
HAS RECALL FOR FUEL PUMP DEFORMATION. AND ALSO TRANSMISSION FAULT SERVICE SOON LIGHT. SHIFTS WEIRDLY AND WHEN COMING TO A STOP THE TRANSMISSION SHUTTERS AND BRAKES ABRUPTLY.
Additional Notes:
HAS RECALL FOR FUEL PUMP DEFORMATION. AND ALSO TRANSMISSION FAULT SERVICE SOON LIGHT. SHIFTS WEIRDLY AND WHEN COMING TO A STOP THE TRANSMISSION SHUTTERS AND BRAKES ABRUPTLY.
Mfg Campaign: 11312193
Recall Date: Feb 29, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
HAS RECALL FOR FUEL PUMP DEFORMATION. AND ALSO TRANSMISSION FAULT SERVICE SOON LIGHT. SHIFTS WEIRDLY AND WHEN COMING TO A STOP THE TRANSMISSION SHUTTERS AND BRAKES ABRUPTLY.
Corrective Action:
HAS RECALL FOR FUEL PUMP DEFORMATION. AND ALSO TRANSMISSION FAULT SERVICE SOON LIGHT. SHIFTS WEIRDLY AND WHEN COMING TO A STOP THE TRANSMISSION SHUTTERS AND BRAKES ABRUPTLY.
Additional Notes:
HAS RECALL FOR FUEL PUMP DEFORMATION. AND ALSO TRANSMISSION FAULT SERVICE SOON LIGHT. SHIFTS WEIRDLY AND WHEN COMING TO A STOP THE TRANSMISSION SHUTTERS AND BRAKES ABRUPTLY.
Mfg Campaign: 11312193
Recall Date: Feb 29, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE DECELERATED INDEPENDENTLY WHILE SHUDDERING WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER THE FAILURE PERSISTED. THE SERVICE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS WERE THEN ILLUMINATED. THE VEHICLE WAS TAKEN TO GREENE FORD COMPANY LOCATED AT 2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 66,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE DECELERATED INDEPENDENTLY WHILE SHUDDERING WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER THE FAILURE PERSISTED. THE SERVICE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS WERE THEN ILLUMINATED. THE VEHICLE WAS TAKEN TO GREENE FORD COMPANY LOCATED AT 2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 66,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE DECELERATED INDEPENDENTLY WHILE SHUDDERING WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER THE FAILURE PERSISTED. THE SERVICE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS WERE THEN ILLUMINATED. THE VEHICLE WAS TAKEN TO GREENE FORD COMPANY LOCATED AT 2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 66,000.
Mfg Campaign: 11311071
Recall Date: Feb 24, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR HAS A HARD TIME CHANGING GEARS, WHEN STOPPED IS WILL BE DELAYED ON MOVING FORWARD.. I WAS TRYING TO PULL OUT ON A BUSY STREET AND MY CAR WAS VERY SLOWLY TO ACCELERATE AND MOVE FORWARD AND THEN IT HAD A DIFFERENT SOUND COMING FROM THE TRANSMISSION AREA AND IT SPUTTERED AND THEN KIND OF SKIPPED A LITTLE FORWARD, THIS IS DANGEROUS BECAUSE IT CAN CAUSE OTHER PEOPLE TO POSSIBLY BE HIT BY ONCOMING TRAFFIC IF THEY'RE TRYING TO PULL OUT..
Corrective Action:
MY CAR HAS A HARD TIME CHANGING GEARS, WHEN STOPPED IS WILL BE DELAYED ON MOVING FORWARD.. I WAS TRYING TO PULL OUT ON A BUSY STREET AND MY CAR WAS VERY SLOWLY TO ACCELERATE AND MOVE FORWARD AND THEN IT HAD A DIFFERENT SOUND COMING FROM THE TRANSMISSION AREA AND IT SPUTTERED AND THEN KIND OF SKIPPED A LITTLE FORWARD, THIS IS DANGEROUS BECAUSE IT CAN CAUSE OTHER PEOPLE TO POSSIBLY BE HIT BY ONCOMING TRAFFIC IF THEY'RE TRYING TO PULL OUT..
Additional Notes:
MY CAR HAS A HARD TIME CHANGING GEARS, WHEN STOPPED IS WILL BE DELAYED ON MOVING FORWARD.. I WAS TRYING TO PULL OUT ON A BUSY STREET AND MY CAR WAS VERY SLOWLY TO ACCELERATE AND MOVE FORWARD AND THEN IT HAD A DIFFERENT SOUND COMING FROM THE TRANSMISSION AREA AND IT SPUTTERED AND THEN KIND OF SKIPPED A LITTLE FORWARD, THIS IS DANGEROUS BECAUSE IT CAN CAUSE OTHER PEOPLE TO POSSIBLY BE HIT BY ONCOMING TRAFFIC IF THEY'RE TRYING TO PULL OUT..
Mfg Campaign: 11310271
Recall Date: Feb 20, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SAME ISSUE WITH FUEL TANK DEFORMATION. OCTOBER 2018 WAS THE RECALL. ABOUT 1 YEAR AGO GREENWAY FORD HAD THE CAR FOR THE WHOLE DAY AND STATED THEY FIXED IT BUT NOW I RECEIVED A LETTER STATING THE RECALL FIXING WAS INCOMPLETE AND THE RECALL STATES IT IS INCREASED RISK FOR A CRASH DUE TO STALLING OF THE ENGINE. SEPTEMBER 2017 SHIFTING CLUTCH FAILED AND WAS NOT INFORMED AUGUST 7 2017 TRANSMISSION SHUTTERING NOW THERE IS A FUEL TANK DEFORMATION THE CAR SHAKES ALOT
Corrective Action:
SAME ISSUE WITH FUEL TANK DEFORMATION. OCTOBER 2018 WAS THE RECALL. ABOUT 1 YEAR AGO GREENWAY FORD HAD THE CAR FOR THE WHOLE DAY AND STATED THEY FIXED IT BUT NOW I RECEIVED A LETTER STATING THE RECALL FIXING WAS INCOMPLETE AND THE RECALL STATES IT IS INCREASED RISK FOR A CRASH DUE TO STALLING OF THE ENGINE. SEPTEMBER 2017 SHIFTING CLUTCH FAILED AND WAS NOT INFORMED AUGUST 7 2017 TRANSMISSION SHUTTERING NOW THERE IS A FUEL TANK DEFORMATION THE CAR SHAKES ALOT
Additional Notes:
SAME ISSUE WITH FUEL TANK DEFORMATION. OCTOBER 2018 WAS THE RECALL. ABOUT 1 YEAR AGO GREENWAY FORD HAD THE CAR FOR THE WHOLE DAY AND STATED THEY FIXED IT BUT NOW I RECEIVED A LETTER STATING THE RECALL FIXING WAS INCOMPLETE AND THE RECALL STATES IT IS INCREASED RISK FOR A CRASH DUE TO STALLING OF THE ENGINE. SEPTEMBER 2017 SHIFTING CLUTCH FAILED AND WAS NOT INFORMED AUGUST 7 2017 TRANSMISSION SHUTTERING NOW THERE IS A FUEL TANK DEFORMATION THE CAR SHAKES ALOT
Mfg Campaign: 11310291
Recall Date: Feb 20, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I SAW THAT THERE WAS A CUSTOMER SATISFACTION PROGRAM (17B32) THAT STATS THAT THE MODEL CAR MADE IN A SPECIFIC PLANT AND WITHIN A CERTAIN TIME FRAME WERE MADE WITH THE WRONG HEAD GASKET THAT WILL END UP FAILING, I CHECKED WITH THE FORD CUSTOMER SUPPORT AND THEY CONFIRMED THAT MY VEHICLE WAS EFFECTED SINCE IT WAS MADE AT THAT TIME. THE VEHICLES VIN DOESN'T SHOW ANY RECALL AND THEY SAID I WOULD RECEIVE ONE BUT NEVER DID, THE RECALL WAS TO EXPIRE IN MAY 31 2019 AND MY VEHICLE CANT BE INSPECTED UNDER THE RECALL UNLESS I PAY FOR IT OUT OF POCKET SINCE IT EXPIRED.
Corrective Action:
I SAW THAT THERE WAS A CUSTOMER SATISFACTION PROGRAM (17B32) THAT STATS THAT THE MODEL CAR MADE IN A SPECIFIC PLANT AND WITHIN A CERTAIN TIME FRAME WERE MADE WITH THE WRONG HEAD GASKET THAT WILL END UP FAILING, I CHECKED WITH THE FORD CUSTOMER SUPPORT AND THEY CONFIRMED THAT MY VEHICLE WAS EFFECTED SINCE IT WAS MADE AT THAT TIME. THE VEHICLES VIN DOESN'T SHOW ANY RECALL AND THEY SAID I WOULD RECEIVE ONE BUT NEVER DID, THE RECALL WAS TO EXPIRE IN MAY 31 2019 AND MY VEHICLE CANT BE INSPECTED UNDER THE RECALL UNLESS I PAY FOR IT OUT OF POCKET SINCE IT EXPIRED.
Additional Notes:
I SAW THAT THERE WAS A CUSTOMER SATISFACTION PROGRAM (17B32) THAT STATS THAT THE MODEL CAR MADE IN A SPECIFIC PLANT AND WITHIN A CERTAIN TIME FRAME WERE MADE WITH THE WRONG HEAD GASKET THAT WILL END UP FAILING, I CHECKED WITH THE FORD CUSTOMER SUPPORT AND THEY CONFIRMED THAT MY VEHICLE WAS EFFECTED SINCE IT WAS MADE AT THAT TIME. THE VEHICLES VIN DOESN'T SHOW ANY RECALL AND THEY SAID I WOULD RECEIVE ONE BUT NEVER DID, THE RECALL WAS TO EXPIRE IN MAY 31 2019 AND MY VEHICLE CANT BE INSPECTED UNDER THE RECALL UNLESS I PAY FOR IT OUT OF POCKET SINCE IT EXPIRED.
Mfg Campaign: 11310140
Recall Date: Feb 19, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT UPON SHIFTING GEARS FROM FIRST TO SECOND, THE VEHICLE SHUDDERED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO WHITE'S FORD 1780 N MAIN ST, ORRVILLE, OH 44667 WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE CLUTCH. THE CONTACT STATED THAT THE MANUFACTURER PREVIOUSLY AGREED TO REPAIR SIMILAR VEHICLES HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT QUALIFIED FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT UPON SHIFTING GEARS FROM FIRST TO SECOND, THE VEHICLE SHUDDERED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO WHITE'S FORD 1780 N MAIN ST, ORRVILLE, OH 44667 WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE CLUTCH. THE CONTACT STATED THAT THE MANUFACTURER PREVIOUSLY AGREED TO REPAIR SIMILAR VEHICLES HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT QUALIFIED FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT UPON SHIFTING GEARS FROM FIRST TO SECOND, THE VEHICLE SHUDDERED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO WHITE'S FORD 1780 N MAIN ST, ORRVILLE, OH 44667 WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE CLUTCH. THE CONTACT STATED THAT THE MANUFACTURER PREVIOUSLY AGREED TO REPAIR SIMILAR VEHICLES HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT QUALIFIED FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Mfg Campaign: 11309187
Recall Date: Feb 14, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
HAVE HAD SAME CLUTCH AND TRANSMISSION PROBLEMS AS THE MODELS UNDER RECALL, BUT MY CAR WAS MANUFACTURED A FEW MONTHS AFTER COVERED MANUFACTURER DATE
Corrective Action:
HAVE HAD SAME CLUTCH AND TRANSMISSION PROBLEMS AS THE MODELS UNDER RECALL, BUT MY CAR WAS MANUFACTURED A FEW MONTHS AFTER COVERED MANUFACTURER DATE
Additional Notes:
HAVE HAD SAME CLUTCH AND TRANSMISSION PROBLEMS AS THE MODELS UNDER RECALL, BUT MY CAR WAS MANUFACTURED A FEW MONTHS AFTER COVERED MANUFACTURER DATE
Mfg Campaign: 11309008
Recall Date: Feb 13, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE ELECTRONIC STEERING RACK HAS LOCKED UP AND THE VEHICLE WILL NOT TURN WITH OUT FORCING THE STEERING WHEEL. THIS HAPPENED LUCKILY AS WE MADE A SHARP TURN INTO A PARKING SPOT AND NOT DRIVING DOWN THE HIGHWAY.
Corrective Action:
THE ELECTRONIC STEERING RACK HAS LOCKED UP AND THE VEHICLE WILL NOT TURN WITH OUT FORCING THE STEERING WHEEL. THIS HAPPENED LUCKILY AS WE MADE A SHARP TURN INTO A PARKING SPOT AND NOT DRIVING DOWN THE HIGHWAY.
Additional Notes:
THE ELECTRONIC STEERING RACK HAS LOCKED UP AND THE VEHICLE WILL NOT TURN WITH OUT FORCING THE STEERING WHEEL. THIS HAPPENED LUCKILY AS WE MADE A SHARP TURN INTO A PARKING SPOT AND NOT DRIVING DOWN THE HIGHWAY.
Mfg Campaign: 11309060
Recall Date: Feb 13, 2020
Ford Motor Company
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
TL* THE CONTACT OWN A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STARTED TO HESITATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 52,000. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWN A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STARTED TO HESITATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 52,000. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWN A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STARTED TO HESITATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 52,000. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11308768
Recall Date: Feb 12, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR STALLED MULTIPLE TIMES 3 DAYS IN A ROW
Corrective Action:
CAR STALLED MULTIPLE TIMES 3 DAYS IN A ROW
Additional Notes:
CAR STALLED MULTIPLE TIMES 3 DAYS IN A ROW
Mfg Campaign: 11308830
Recall Date: Feb 12, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR LOOSES POWER THE RPM GAUGE WILL GO TO THE RED AND DROP BACK DOWN WHILE THE VEHICLE IS IN DRIVE IN MOTION LIKE ITS IN NEUTRAL THEN THE CAR BEGINS TO SLOW DOWN AND WHEN THE RPM GAUGE DROPS IT DRIVES NORMAL. I WAS ON A HIGHWAY.
Corrective Action:
MY CAR LOOSES POWER THE RPM GAUGE WILL GO TO THE RED AND DROP BACK DOWN WHILE THE VEHICLE IS IN DRIVE IN MOTION LIKE ITS IN NEUTRAL THEN THE CAR BEGINS TO SLOW DOWN AND WHEN THE RPM GAUGE DROPS IT DRIVES NORMAL. I WAS ON A HIGHWAY.
Additional Notes:
MY CAR LOOSES POWER THE RPM GAUGE WILL GO TO THE RED AND DROP BACK DOWN WHILE THE VEHICLE IS IN DRIVE IN MOTION LIKE ITS IN NEUTRAL THEN THE CAR BEGINS TO SLOW DOWN AND WHEN THE RPM GAUGE DROPS IT DRIVES NORMAL. I WAS ON A HIGHWAY.
Mfg Campaign: 11308452
Recall Date: Feb 11, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS THE ACCELERATE PEDAL WAS DEPRESSED HOWEVER THE VEHICLE HESITATED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTOMAX FORD (3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543 (254) 699-2629) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 67,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS THE ACCELERATE PEDAL WAS DEPRESSED HOWEVER THE VEHICLE HESITATED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTOMAX FORD (3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543 (254) 699-2629) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 67,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS THE ACCELERATE PEDAL WAS DEPRESSED HOWEVER THE VEHICLE HESITATED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTOMAX FORD (3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543 (254) 699-2629) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 67,000.
Mfg Campaign: 11306237
Recall Date: Jan 31, 2020
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FOR THE LAST COUPLE YEARS, MY TRANSMISSION IN MY 2016 FORD FOCUS HAS STALLED UPON NEARLY ALL ATTEMPTS TO ACCELERATE FROM A STOP. ON JANUARY, 17 2020 I RETURNED TO MY CAR FROM THE LIBRARY IN IRVINE, CA TO DISCOVER THAT UPON TURNING THE IGNITION, THE CAR DID NOT START. I TRIED A COUPLE MORE TIMES AND MY WINDSHIELD WIPERS WENT ON ONE TIME AND STOPPED, THE LIGHTS ON MY DASHBOARD LIT UP, THE MEDIA SCREEN LIT UP AND THE INTERIOR CAR LIGHTS CAME ON. I CALLED AAA, MY INSURANCE CARRIER, DESPITE IT NOT APPEARING TO BE A BATTERY ISSUE. THE REPRESENTATIVE STAYED ON THE PHONE WITH ME AFTER I EXPLAINED THE ISSUE AND TRIED TO SCHEDULE ROADSIDE ASSISTANCE. I TRIED THE IGNITION ONE MORE TIME AND THE CAR STARTED. A NOTIFICATION ON THE DASH SCREEN APPEARED READING "TRANSMISSION SERVICE REQUIRED" AND REMAINED ON THE SCREEN FOR A SECOND BEFORE DISAPPEARING. USUALLY IF A DASH NOTIFICATION APPEARS, THE SMALL ICON LIGHT WILL REMAIN LIT WHILE I OPERATE THE VEHICLE, THIS ICON LIGHT DID NOT REMAIN ON. MY INSURANCE REPRESENTATIVE EXPLAINED THAT AN ISSUE WITH A TRANSMISSION WOULD NEED A TOW AND IT MAY BE UNSAFE TO OPERATE MY VEHICLE ON THE ROAD. I SAT IN MY CAR FOR A MINUTE AND NOTICED MY AVERAGE MPG HAD CHANGED FROM 33.3 TO 0.0. I DROVE THE CAR HOME AS I NEEDED TO LEAVE THE LOCATION TO TEND TO OTHER PARTS OF MY DAY. I ARRIVED SAFELY TO MY DESTINATION. THE FOLLOWING DAY, THE EXACT SAME SITUATION OCCURRED WHEN I ATTEMPTED TO START MY CAR AND LEAVE FOR THE DAY. TURNING THE IGNITION SEVERAL TIMES DID NOT WORK, THE WINDSHIELD WIPERS CAME ON ONCE, THE TRANSMISSION NOTICE APPEARED AND DISAPPEARED AND THE AVERAGE MPG WAS AT 0.0 AGAIN. THIS TIME, THE CAR NOTIFIED MY THAT I HAD 0 MILES UNTIL EMPTY, DESPITE THE GAS TANK CONTAINING WELL OVER A QUARTER FILL. THE GAS NOTIFICATION DISAPPEARED AND THE MILES TO EMPTY SECTION CHANGED BACK TO 175 MILES UNTIL EMPTY. I HAVE NOT DRIVEN MY VEHICLE SINCE THIS OCCURRED
Corrective Action:
FOR THE LAST COUPLE YEARS, MY TRANSMISSION IN MY 2016 FORD FOCUS HAS STALLED UPON NEARLY ALL ATTEMPTS TO ACCELERATE FROM A STOP. ON JANUARY, 17 2020 I RETURNED TO MY CAR FROM THE LIBRARY IN IRVINE, CA TO DISCOVER THAT UPON TURNING THE IGNITION, THE CAR DID NOT START. I TRIED A COUPLE MORE TIMES AND MY WINDSHIELD WIPERS WENT ON ONE TIME AND STOPPED, THE LIGHTS ON MY DASHBOARD LIT UP, THE MEDIA SCREEN LIT UP AND THE INTERIOR CAR LIGHTS CAME ON. I CALLED AAA, MY INSURANCE CARRIER, DESPITE IT NOT APPEARING TO BE A BATTERY ISSUE. THE REPRESENTATIVE STAYED ON THE PHONE WITH ME AFTER I EXPLAINED THE ISSUE AND TRIED TO SCHEDULE ROADSIDE ASSISTANCE. I TRIED THE IGNITION ONE MORE TIME AND THE CAR STARTED. A NOTIFICATION ON THE DASH SCREEN APPEARED READING "TRANSMISSION SERVICE REQUIRED" AND REMAINED ON THE SCREEN FOR A SECOND BEFORE DISAPPEARING. USUALLY IF A DASH NOTIFICATION APPEARS, THE SMALL ICON LIGHT WILL REMAIN LIT WHILE I OPERATE THE VEHICLE, THIS ICON LIGHT DID NOT REMAIN ON. MY INSURANCE REPRESENTATIVE EXPLAINED THAT AN ISSUE WITH A TRANSMISSION WOULD NEED A TOW AND IT MAY BE UNSAFE TO OPERATE MY VEHICLE ON THE ROAD. I SAT IN MY CAR FOR A MINUTE AND NOTICED MY AVERAGE MPG HAD CHANGED FROM 33.3 TO 0.0. I DROVE THE CAR HOME AS I NEEDED TO LEAVE THE LOCATION TO TEND TO OTHER PARTS OF MY DAY. I ARRIVED SAFELY TO MY DESTINATION. THE FOLLOWING DAY, THE EXACT SAME SITUATION OCCURRED WHEN I ATTEMPTED TO START MY CAR AND LEAVE FOR THE DAY. TURNING THE IGNITION SEVERAL TIMES DID NOT WORK, THE WINDSHIELD WIPERS CAME ON ONCE, THE TRANSMISSION NOTICE APPEARED AND DISAPPEARED AND THE AVERAGE MPG WAS AT 0.0 AGAIN. THIS TIME, THE CAR NOTIFIED MY THAT I HAD 0 MILES UNTIL EMPTY, DESPITE THE GAS TANK CONTAINING WELL OVER A QUARTER FILL. THE GAS NOTIFICATION DISAPPEARED AND THE MILES TO EMPTY SECTION CHANGED BACK TO 175 MILES UNTIL EMPTY. I HAVE NOT DRIVEN MY VEHICLE SINCE THIS OCCURRED
Additional Notes:
FOR THE LAST COUPLE YEARS, MY TRANSMISSION IN MY 2016 FORD FOCUS HAS STALLED UPON NEARLY ALL ATTEMPTS TO ACCELERATE FROM A STOP. ON JANUARY, 17 2020 I RETURNED TO MY CAR FROM THE LIBRARY IN IRVINE, CA TO DISCOVER THAT UPON TURNING THE IGNITION, THE CAR DID NOT START. I TRIED A COUPLE MORE TIMES AND MY WINDSHIELD WIPERS WENT ON ONE TIME AND STOPPED, THE LIGHTS ON MY DASHBOARD LIT UP, THE MEDIA SCREEN LIT UP AND THE INTERIOR CAR LIGHTS CAME ON. I CALLED AAA, MY INSURANCE CARRIER, DESPITE IT NOT APPEARING TO BE A BATTERY ISSUE. THE REPRESENTATIVE STAYED ON THE PHONE WITH ME AFTER I EXPLAINED THE ISSUE AND TRIED TO SCHEDULE ROADSIDE ASSISTANCE. I TRIED THE IGNITION ONE MORE TIME AND THE CAR STARTED. A NOTIFICATION ON THE DASH SCREEN APPEARED READING "TRANSMISSION SERVICE REQUIRED" AND REMAINED ON THE SCREEN FOR A SECOND BEFORE DISAPPEARING. USUALLY IF A DASH NOTIFICATION APPEARS, THE SMALL ICON LIGHT WILL REMAIN LIT WHILE I OPERATE THE VEHICLE, THIS ICON LIGHT DID NOT REMAIN ON. MY INSURANCE REPRESENTATIVE EXPLAINED THAT AN ISSUE WITH A TRANSMISSION WOULD NEED A TOW AND IT MAY BE UNSAFE TO OPERATE MY VEHICLE ON THE ROAD. I SAT IN MY CAR FOR A MINUTE AND NOTICED MY AVERAGE MPG HAD CHANGED FROM 33.3 TO 0.0. I DROVE THE CAR HOME AS I NEEDED TO LEAVE THE LOCATION TO TEND TO OTHER PARTS OF MY DAY. I ARRIVED SAFELY TO MY DESTINATION. THE FOLLOWING DAY, THE EXACT SAME SITUATION OCCURRED WHEN I ATTEMPTED TO START MY CAR AND LEAVE FOR THE DAY. TURNING THE IGNITION SEVERAL TIMES DID NOT WORK, THE WINDSHIELD WIPERS CAME ON ONCE, THE TRANSMISSION NOTICE APPEARED AND DISAPPEARED AND THE AVERAGE MPG WAS AT 0.0 AGAIN. THIS TIME, THE CAR NOTIFIED MY THAT I HAD 0 MILES UNTIL EMPTY, DESPITE THE GAS TANK CONTAINING WELL OVER A QUARTER FILL. THE GAS NOTIFICATION DISAPPEARED AND THE MILES TO EMPTY SECTION CHANGED BACK TO 175 MILES UNTIL EMPTY. I HAVE NOT DRIVEN MY VEHICLE SINCE THIS OCCURRED
Mfg Campaign: 11306332
Recall Date: Jan 31, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOR THE LAST COUPLE YEARS, MY TRANSMISSION IN MY 2016 FORD FOCUS HAS STALLED UPON NEARLY ALL ATTEMPTS TO ACCELERATE FROM A STOP. ON JANUARY, 17 2020 I RETURNED TO MY CAR FROM THE LIBRARY IN IRVINE, CA TO DISCOVER THAT UPON TURNING THE IGNITION, THE CAR DID NOT START. I TRIED A COUPLE MORE TIMES AND MY WINDSHIELD WIPERS WENT ON ONE TIME AND STOPPED, THE LIGHTS ON MY DASHBOARD LIT UP, THE MEDIA SCREEN LIT UP AND THE INTERIOR CAR LIGHTS CAME ON. I CALLED AAA, MY INSURANCE CARRIER, DESPITE IT NOT APPEARING TO BE A BATTERY ISSUE. THE REPRESENTATIVE STAYED ON THE PHONE WITH ME AFTER I EXPLAINED THE ISSUE AND TRIED TO SCHEDULE ROADSIDE ASSISTANCE. I TRIED THE IGNITION ONE MORE TIME AND THE CAR STARTED. A NOTIFICATION ON THE DASH SCREEN APPEARED READING "TRANSMISSION SERVICE REQUIRED" AND REMAINED ON THE SCREEN FOR A SECOND BEFORE DISAPPEARING. USUALLY IF A DASH NOTIFICATION APPEARS, THE SMALL ICON LIGHT WILL REMAIN LIT WHILE I OPERATE THE VEHICLE, THIS ICON LIGHT DID NOT REMAIN ON. MY INSURANCE REPRESENTATIVE EXPLAINED THAT AN ISSUE WITH A TRANSMISSION WOULD NEED A TOW AND IT MAY BE UNSAFE TO OPERATE MY VEHICLE ON THE ROAD. I SAT IN MY CAR FOR A MINUTE AND NOTICED MY AVERAGE MPG HAD CHANGED FROM 33.3 TO 0.0. I DROVE THE CAR HOME AS I NEEDED TO LEAVE THE LOCATION TO TEND TO OTHER PARTS OF MY DAY. I ARRIVED SAFELY TO MY DESTINATION. THE FOLLOWING DAY, THE EXACT SAME SITUATION OCCURRED WHEN I ATTEMPTED TO START MY CAR AND LEAVE FOR THE DAY. TURNING THE IGNITION SEVERAL TIMES DID NOT WORK, THE WINDSHIELD WIPERS CAME ON ONCE, THE TRANSMISSION NOTICE APPEARED AND DISAPPEARED AND THE AVERAGE MPG WAS AT 0.0 AGAIN. THIS TIME, THE CAR NOTIFIED MY THAT I HAD 0 MILES UNTIL EMPTY, DESPITE THE GAS TANK CONTAINING WELL OVER A QUARTER FILL. THE GAS NOTIFICATION DISAPPEARED AND THE MILES TO EMPTY SECTION CHANGED BACK TO 175 MILES UNTIL EMPTY. I HAVE NOT DRIVEN MY VEHICLE SINCE THIS OCCURRED
Corrective Action:
FOR THE LAST COUPLE YEARS, MY TRANSMISSION IN MY 2016 FORD FOCUS HAS STALLED UPON NEARLY ALL ATTEMPTS TO ACCELERATE FROM A STOP. ON JANUARY, 17 2020 I RETURNED TO MY CAR FROM THE LIBRARY IN IRVINE, CA TO DISCOVER THAT UPON TURNING THE IGNITION, THE CAR DID NOT START. I TRIED A COUPLE MORE TIMES AND MY WINDSHIELD WIPERS WENT ON ONE TIME AND STOPPED, THE LIGHTS ON MY DASHBOARD LIT UP, THE MEDIA SCREEN LIT UP AND THE INTERIOR CAR LIGHTS CAME ON. I CALLED AAA, MY INSURANCE CARRIER, DESPITE IT NOT APPEARING TO BE A BATTERY ISSUE. THE REPRESENTATIVE STAYED ON THE PHONE WITH ME AFTER I EXPLAINED THE ISSUE AND TRIED TO SCHEDULE ROADSIDE ASSISTANCE. I TRIED THE IGNITION ONE MORE TIME AND THE CAR STARTED. A NOTIFICATION ON THE DASH SCREEN APPEARED READING "TRANSMISSION SERVICE REQUIRED" AND REMAINED ON THE SCREEN FOR A SECOND BEFORE DISAPPEARING. USUALLY IF A DASH NOTIFICATION APPEARS, THE SMALL ICON LIGHT WILL REMAIN LIT WHILE I OPERATE THE VEHICLE, THIS ICON LIGHT DID NOT REMAIN ON. MY INSURANCE REPRESENTATIVE EXPLAINED THAT AN ISSUE WITH A TRANSMISSION WOULD NEED A TOW AND IT MAY BE UNSAFE TO OPERATE MY VEHICLE ON THE ROAD. I SAT IN MY CAR FOR A MINUTE AND NOTICED MY AVERAGE MPG HAD CHANGED FROM 33.3 TO 0.0. I DROVE THE CAR HOME AS I NEEDED TO LEAVE THE LOCATION TO TEND TO OTHER PARTS OF MY DAY. I ARRIVED SAFELY TO MY DESTINATION. THE FOLLOWING DAY, THE EXACT SAME SITUATION OCCURRED WHEN I ATTEMPTED TO START MY CAR AND LEAVE FOR THE DAY. TURNING THE IGNITION SEVERAL TIMES DID NOT WORK, THE WINDSHIELD WIPERS CAME ON ONCE, THE TRANSMISSION NOTICE APPEARED AND DISAPPEARED AND THE AVERAGE MPG WAS AT 0.0 AGAIN. THIS TIME, THE CAR NOTIFIED MY THAT I HAD 0 MILES UNTIL EMPTY, DESPITE THE GAS TANK CONTAINING WELL OVER A QUARTER FILL. THE GAS NOTIFICATION DISAPPEARED AND THE MILES TO EMPTY SECTION CHANGED BACK TO 175 MILES UNTIL EMPTY. I HAVE NOT DRIVEN MY VEHICLE SINCE THIS OCCURRED
Additional Notes:
FOR THE LAST COUPLE YEARS, MY TRANSMISSION IN MY 2016 FORD FOCUS HAS STALLED UPON NEARLY ALL ATTEMPTS TO ACCELERATE FROM A STOP. ON JANUARY, 17 2020 I RETURNED TO MY CAR FROM THE LIBRARY IN IRVINE, CA TO DISCOVER THAT UPON TURNING THE IGNITION, THE CAR DID NOT START. I TRIED A COUPLE MORE TIMES AND MY WINDSHIELD WIPERS WENT ON ONE TIME AND STOPPED, THE LIGHTS ON MY DASHBOARD LIT UP, THE MEDIA SCREEN LIT UP AND THE INTERIOR CAR LIGHTS CAME ON. I CALLED AAA, MY INSURANCE CARRIER, DESPITE IT NOT APPEARING TO BE A BATTERY ISSUE. THE REPRESENTATIVE STAYED ON THE PHONE WITH ME AFTER I EXPLAINED THE ISSUE AND TRIED TO SCHEDULE ROADSIDE ASSISTANCE. I TRIED THE IGNITION ONE MORE TIME AND THE CAR STARTED. A NOTIFICATION ON THE DASH SCREEN APPEARED READING "TRANSMISSION SERVICE REQUIRED" AND REMAINED ON THE SCREEN FOR A SECOND BEFORE DISAPPEARING. USUALLY IF A DASH NOTIFICATION APPEARS, THE SMALL ICON LIGHT WILL REMAIN LIT WHILE I OPERATE THE VEHICLE, THIS ICON LIGHT DID NOT REMAIN ON. MY INSURANCE REPRESENTATIVE EXPLAINED THAT AN ISSUE WITH A TRANSMISSION WOULD NEED A TOW AND IT MAY BE UNSAFE TO OPERATE MY VEHICLE ON THE ROAD. I SAT IN MY CAR FOR A MINUTE AND NOTICED MY AVERAGE MPG HAD CHANGED FROM 33.3 TO 0.0. I DROVE THE CAR HOME AS I NEEDED TO LEAVE THE LOCATION TO TEND TO OTHER PARTS OF MY DAY. I ARRIVED SAFELY TO MY DESTINATION. THE FOLLOWING DAY, THE EXACT SAME SITUATION OCCURRED WHEN I ATTEMPTED TO START MY CAR AND LEAVE FOR THE DAY. TURNING THE IGNITION SEVERAL TIMES DID NOT WORK, THE WINDSHIELD WIPERS CAME ON ONCE, THE TRANSMISSION NOTICE APPEARED AND DISAPPEARED AND THE AVERAGE MPG WAS AT 0.0 AGAIN. THIS TIME, THE CAR NOTIFIED MY THAT I HAD 0 MILES UNTIL EMPTY, DESPITE THE GAS TANK CONTAINING WELL OVER A QUARTER FILL. THE GAS NOTIFICATION DISAPPEARED AND THE MILES TO EMPTY SECTION CHANGED BACK TO 175 MILES UNTIL EMPTY. I HAVE NOT DRIVEN MY VEHICLE SINCE THIS OCCURRED
Mfg Campaign: 11306332
Recall Date: Jan 31, 2020
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