Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S22
Recall Date: Jul 5, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Focus vehicles. The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C13
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.1K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11557621
Recall Date: Nov 30, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11557621
Recall Date: Nov 30, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was headed back home for thanksgiving, traveling down I20 from Birmingham to Anniston AL, when the oil light suddenly came on, then 2 minutes later a "default Engine-service now" warning appeared. The car immediately started making a loud rattling noise, sputtered and stopped accelerating. I almost got rear-ended and was terrified! I managed to exit the interstate and pulled into a gas station. Checked oil levels, which were fine. Got back on I20 and drove slowly (with hazard lights flashing) back to previous exit, where there was an express oil change. They could not identify the exact problem, but mechanic speculated it was the oil pump since he just fixed another ford vehicle with the same issue. I had my car towed back to Pep Boys in [XXX] (where I live). After inspecting my vehicle, I was informed that the oil pump had completely malfunctioned. The whole thing, including belts and tensioner had to be replaced. I'm still waiting to find out if any further damage was caused to the engine. So far, the bill is up to $4000 and I have been without a vehicle for 6 days. I would like to note that I completed regular oil changes and maintenance on this vehicle. Upon searching online, I have seen many other reports of this same issue on Ford Focus models, yet there has been no recall or action taken by ford and no action taken by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11557621
Recall Date: Nov 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The oil pressure indicator light came on. Ford dealership inspection concluded an internal belt failure which resulted in a clogged oil pickup screen and engine failure.
Corrective Action:
The oil pressure indicator light came on. Ford dealership inspection concluded an internal belt failure which resulted in a clogged oil pickup screen and engine failure.
Additional Notes:
The oil pressure indicator light came on. Ford dealership inspection concluded an internal belt failure which resulted in a clogged oil pickup screen and engine failure.
Mfg Campaign: 11557366
Recall Date: Nov 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the vehicle failed to accelerate while in reverse(R). There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that there was a failure with the TCM (Transmission Control Module). The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the vehicle failed to accelerate while in reverse(R). There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that there was a failure with the TCM (Transmission Control Module). The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the vehicle failed to accelerate while in reverse(R). There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that there was a failure with the TCM (Transmission Control Module). The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.
Mfg Campaign: 11557012
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased my 2017 Ford with approximately 300 miles on the speedometer. Have driven my vehicle with care and routine maintenance getting well over 40 miles per gallon. Twice I have had a issue with the clutch and/or transmission under warranty. The car would shutter and vibrate while shifting from 1st gear to 2nd gear and increasingly become worse the more driven. Whether the car is warm or cold, still it would shutter. Was a hassle getting the dealership to fix this issue both times, but got it done. The same issue is starting all over again at 91,000 miles and the warranty is now void. Hoping this repetitive issue can or will be repaired. Thank you
Corrective Action:
I purchased my 2017 Ford with approximately 300 miles on the speedometer. Have driven my vehicle with care and routine maintenance getting well over 40 miles per gallon. Twice I have had a issue with the clutch and/or transmission under warranty. The car would shutter and vibrate while shifting from 1st gear to 2nd gear and increasingly become worse the more driven. Whether the car is warm or cold, still it would shutter. Was a hassle getting the dealership to fix this issue both times, but got it done. The same issue is starting all over again at 91,000 miles and the warranty is now void. Hoping this repetitive issue can or will be repaired. Thank you
Additional Notes:
I purchased my 2017 Ford with approximately 300 miles on the speedometer. Have driven my vehicle with care and routine maintenance getting well over 40 miles per gallon. Twice I have had a issue with the clutch and/or transmission under warranty. The car would shutter and vibrate while shifting from 1st gear to 2nd gear and increasingly become worse the more driven. Whether the car is warm or cold, still it would shutter. Was a hassle getting the dealership to fix this issue both times, but got it done. The same issue is starting all over again at 91,000 miles and the warranty is now void. Hoping this repetitive issue can or will be repaired. Thank you
Mfg Campaign: 11556692
Recall Date: Nov 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle started shaking excessively. The contact was able to drive the vehicle to her residence. The contact also stated that the failure had been reoccurring for over a year. The vehicle was taken to an independent mechanic and diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle started shaking excessively. The contact was able to drive the vehicle to her residence. The contact also stated that the failure had been reoccurring for over a year. The vehicle was taken to an independent mechanic and diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle started shaking excessively. The contact was able to drive the vehicle to her residence. The contact also stated that the failure had been reoccurring for over a year. The vehicle was taken to an independent mechanic and diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11554889
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
Mfg Campaign: 11554895
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
Mfg Campaign: 11554895
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On three occasions the engine, on my 2017 Ford Focus, has stalled while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. The 1st two times (Sept 5th and 29th) it stalled the check engine and battery light came on. When it stalled the 3rd time (Oct 28th) only the check engine light came on. I had repairs done to the car when it stalled the 2nd time but after the repair work was complete the car still stalled. I researched online and Ford had recalled the Ford Focus for intermittent stalling but when I called them and gave them my VIN # they said my car was not on the list, but they suggested I contact you to report the safety issue I am having with my car. I am very, very afraid to drive it, since it puts my safety at risk and my husband and children. My car is our main driving source.
Corrective Action:
On three occasions the engine, on my 2017 Ford Focus, has stalled while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. The 1st two times (Sept 5th and 29th) it stalled the check engine and battery light came on. When it stalled the 3rd time (Oct 28th) only the check engine light came on. I had repairs done to the car when it stalled the 2nd time but after the repair work was complete the car still stalled. I researched online and Ford had recalled the Ford Focus for intermittent stalling but when I called them and gave them my VIN # they said my car was not on the list, but they suggested I contact you to report the safety issue I am having with my car. I am very, very afraid to drive it, since it puts my safety at risk and my husband and children. My car is our main driving source.
Additional Notes:
On three occasions the engine, on my 2017 Ford Focus, has stalled while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. The 1st two times (Sept 5th and 29th) it stalled the check engine and battery light came on. When it stalled the 3rd time (Oct 28th) only the check engine light came on. I had repairs done to the car when it stalled the 2nd time but after the repair work was complete the car still stalled. I researched online and Ford had recalled the Ford Focus for intermittent stalling but when I called them and gave them my VIN # they said my car was not on the list, but they suggested I contact you to report the safety issue I am having with my car. I am very, very afraid to drive it, since it puts my safety at risk and my husband and children. My car is our main driving source.
Mfg Campaign: 11554723
Recall Date: Nov 12, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On three occasions the engine, on my 2017 Ford Focus, has stalled while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. The 1st two times (Sept 5th and 29th) it stalled the check engine and battery light came on. When it stalled the 3rd time (Oct 28th) only the check engine light came on. I had repairs done to the car when it stalled the 2nd time but after the repair work was complete the car still stalled. I researched online and Ford had recalled the Ford Focus for intermittent stalling but when I called them and gave them my VIN # they said my car was not on the list, but they suggested I contact you to report the safety issue I am having with my car. I am very, very afraid to drive it, since it puts my safety at risk and my husband and children. My car is our main driving source.
Corrective Action:
On three occasions the engine, on my 2017 Ford Focus, has stalled while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. The 1st two times (Sept 5th and 29th) it stalled the check engine and battery light came on. When it stalled the 3rd time (Oct 28th) only the check engine light came on. I had repairs done to the car when it stalled the 2nd time but after the repair work was complete the car still stalled. I researched online and Ford had recalled the Ford Focus for intermittent stalling but when I called them and gave them my VIN # they said my car was not on the list, but they suggested I contact you to report the safety issue I am having with my car. I am very, very afraid to drive it, since it puts my safety at risk and my husband and children. My car is our main driving source.
Additional Notes:
On three occasions the engine, on my 2017 Ford Focus, has stalled while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. The 1st two times (Sept 5th and 29th) it stalled the check engine and battery light came on. When it stalled the 3rd time (Oct 28th) only the check engine light came on. I had repairs done to the car when it stalled the 2nd time but after the repair work was complete the car still stalled. I researched online and Ford had recalled the Ford Focus for intermittent stalling but when I called them and gave them my VIN # they said my car was not on the list, but they suggested I contact you to report the safety issue I am having with my car. I am very, very afraid to drive it, since it puts my safety at risk and my husband and children. My car is our main driving source.
Mfg Campaign: 11554723
Recall Date: Nov 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission Available for inspection Being able to accelerate and or brake is essential for safety in a vehicle and this is compromised. Nothing has been confirmed but plenty of matching information on vehicle type. Vehicle has not been inspected No warning lights came on and this began this year
Corrective Action:
Transmission Available for inspection Being able to accelerate and or brake is essential for safety in a vehicle and this is compromised. Nothing has been confirmed but plenty of matching information on vehicle type. Vehicle has not been inspected No warning lights came on and this began this year
Additional Notes:
Transmission Available for inspection Being able to accelerate and or brake is essential for safety in a vehicle and this is compromised. Nothing has been confirmed but plenty of matching information on vehicle type. Vehicle has not been inspected No warning lights came on and this began this year
Mfg Campaign: 11553649
Recall Date: Nov 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered briefly before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the dual-clutch. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered briefly before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the dual-clutch. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered briefly before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the dual-clutch. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 20,000.
Mfg Campaign: 11553396
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicles dual clutch transmission dry clutch overheats causing the transmission to stop shifting.
Corrective Action:
Vehicles dual clutch transmission dry clutch overheats causing the transmission to stop shifting.
Additional Notes:
Vehicles dual clutch transmission dry clutch overheats causing the transmission to stop shifting.
Mfg Campaign: 11552769
Recall Date: Oct 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving home from work, the transmission started to shudder and jerk as it shifted. On the highway the vehicle did not shift appropriately. Once home, the vehicle would not go into reverse. After pulling code P287A, the vehicle would no longer start. Ford confirmed it has the same transmission (DPS6) as vehicle mentioned in [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Driving home from work, the transmission started to shudder and jerk as it shifted. On the highway the vehicle did not shift appropriately. Once home, the vehicle would not go into reverse. After pulling code P287A, the vehicle would no longer start. Ford confirmed it has the same transmission (DPS6) as vehicle mentioned in [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Driving home from work, the transmission started to shudder and jerk as it shifted. On the highway the vehicle did not shift appropriately. Once home, the vehicle would not go into reverse. After pulling code P287A, the vehicle would no longer start. Ford confirmed it has the same transmission (DPS6) as vehicle mentioned in [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552903
Recall Date: Oct 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I've had continuous issues with the DPS6 in my 2017 Focus that is consistent with that from previous model years, which Ford claims has been resolved. It has NOT been resolved. At 62,000 miles, the original transmission blew and had to be replaced in 2021. In spring of 2023, issues with the faulty TCM continually propped up and has been a considerable financial burden, as I've replaced components of the DPS6 to no avail and spent a considerable amount of money trying to resolve the issue. Shifting is challenging, the vehicle does not always turn on consistently and the transmission will occasionally kick into neutral and skip gears. I've replaced the actuators and the "lifetime" A/T fluid (which also should be investigated), and purchased a new TCM, which has been an even bigger arduous expense to get programmed and replaced. Overall, this has just been a huge financial burden and has cost me far more than the vehicle is currently worth. I'm displeased that NHTSA has not yet gotten involved and held Ford accountable for their poor craftsmanship. The TCM issue began in mid-April 2023, starting with skipping gears and jerking of the car. No accident occurred from this, but the car is a hazard to drive, but I rarely have any alternative as it is my daily driver that I pay a lot of money to be stuck with.
Corrective Action:
I've had continuous issues with the DPS6 in my 2017 Focus that is consistent with that from previous model years, which Ford claims has been resolved. It has NOT been resolved. At 62,000 miles, the original transmission blew and had to be replaced in 2021. In spring of 2023, issues with the faulty TCM continually propped up and has been a considerable financial burden, as I've replaced components of the DPS6 to no avail and spent a considerable amount of money trying to resolve the issue. Shifting is challenging, the vehicle does not always turn on consistently and the transmission will occasionally kick into neutral and skip gears. I've replaced the actuators and the "lifetime" A/T fluid (which also should be investigated), and purchased a new TCM, which has been an even bigger arduous expense to get programmed and replaced. Overall, this has just been a huge financial burden and has cost me far more than the vehicle is currently worth. I'm displeased that NHTSA has not yet gotten involved and held Ford accountable for their poor craftsmanship. The TCM issue began in mid-April 2023, starting with skipping gears and jerking of the car. No accident occurred from this, but the car is a hazard to drive, but I rarely have any alternative as it is my daily driver that I pay a lot of money to be stuck with.
Additional Notes:
I've had continuous issues with the DPS6 in my 2017 Focus that is consistent with that from previous model years, which Ford claims has been resolved. It has NOT been resolved. At 62,000 miles, the original transmission blew and had to be replaced in 2021. In spring of 2023, issues with the faulty TCM continually propped up and has been a considerable financial burden, as I've replaced components of the DPS6 to no avail and spent a considerable amount of money trying to resolve the issue. Shifting is challenging, the vehicle does not always turn on consistently and the transmission will occasionally kick into neutral and skip gears. I've replaced the actuators and the "lifetime" A/T fluid (which also should be investigated), and purchased a new TCM, which has been an even bigger arduous expense to get programmed and replaced. Overall, this has just been a huge financial burden and has cost me far more than the vehicle is currently worth. I'm displeased that NHTSA has not yet gotten involved and held Ford accountable for their poor craftsmanship. The TCM issue began in mid-April 2023, starting with skipping gears and jerking of the car. No accident occurred from this, but the car is a hazard to drive, but I rarely have any alternative as it is my daily driver that I pay a lot of money to be stuck with.
Mfg Campaign: 11552525
Recall Date: Oct 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:CLUTCH ASSEMBLY
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
Mfg Campaign: 11551343
Recall Date: Oct 23, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds after refueling, the vehicle stalled. The contact was able to pull to the side of the road on some occasions. On other occasions, the contact was not able to pull to the side of the road and turned on the hazards lights. The message "Hot" was displayed and the check engine warning light was illuminated. The contact stated that she turned off and restarted the vehicle after the vehicle had cooled down. Additionally, the contact stated that the vehicle had stalled while driving from a complete stop. The contact depressed the accelerator pedal several times until the vehicle responded. The vehicle was taken to an independent mechanic several times, where the computer was reset, and the fuel pump was replaced; however, the check engine warning light illuminated a month after the repair, and the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch was stuck. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the dealer for diagnostic testing. The vehicle was towed to the dealer, who diagnosed that the transmission clutch was stuck. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 96,500.
Mfg Campaign: 11551343
Recall Date: Oct 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH, the vehicle suddenly lost motive power. The contact was able to continue driving to her destination. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH, the vehicle suddenly lost motive power. The contact was able to continue driving to her destination. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH, the vehicle suddenly lost motive power. The contact was able to continue driving to her destination. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11551060
Recall Date: Oct 20, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle has had some trouble turning over recently and my check engine light came on shortly after. I ran a diagnostic and was given the code P1450 and who's symptoms were in line with what my car has experienced. I see that there was a recall for other 2012-2018 Ford Focuses with identical problems with my car also having a 2.0 liter GDI engine and was manufactured in the Michigan Ford plant prior to February 2 2018 (the Ford employee I spoke to confirmed that my Focus was built in January of 2017). My car has yet to stall or fail to turn over completely but the problem is becoming more frequent and I believe that my vehicle is one that should have been part of the recall as I'm experiencing identical problems and my vehicle meets the criteria for other vehicles that were part of the recall.
Corrective Action:
My vehicle has had some trouble turning over recently and my check engine light came on shortly after. I ran a diagnostic and was given the code P1450 and who's symptoms were in line with what my car has experienced. I see that there was a recall for other 2012-2018 Ford Focuses with identical problems with my car also having a 2.0 liter GDI engine and was manufactured in the Michigan Ford plant prior to February 2 2018 (the Ford employee I spoke to confirmed that my Focus was built in January of 2017). My car has yet to stall or fail to turn over completely but the problem is becoming more frequent and I believe that my vehicle is one that should have been part of the recall as I'm experiencing identical problems and my vehicle meets the criteria for other vehicles that were part of the recall.
Additional Notes:
My vehicle has had some trouble turning over recently and my check engine light came on shortly after. I ran a diagnostic and was given the code P1450 and who's symptoms were in line with what my car has experienced. I see that there was a recall for other 2012-2018 Ford Focuses with identical problems with my car also having a 2.0 liter GDI engine and was manufactured in the Michigan Ford plant prior to February 2 2018 (the Ford employee I spoke to confirmed that my Focus was built in January of 2017). My car has yet to stall or fail to turn over completely but the problem is becoming more frequent and I believe that my vehicle is one that should have been part of the recall as I'm experiencing identical problems and my vehicle meets the criteria for other vehicles that were part of the recall.
Mfg Campaign: 11550836
Recall Date: Oct 19, 2023
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