Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S22
Recall Date: Jul 5, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Focus vehicles. The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C13
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.1K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I financed a 2017 Ford Focus se 6 speed manual in March of 2020 (it’s now aug 2022), and about a month ago I was driving a main hwy when I needed to downshift due to traffic. I go to put it in 3rd and instead it slips into 1st. (It’s not suppose to allow you to do that, states in the owners manual bc it’s a safety feature). Meanwhile it is stuck in 1st, redlining, as I’m in the middle of a busy highway unable to do anything. I had to push the car off the road in order to not get hit by oncoming cars. Called Ford, called the dealership, found out there’s a recall on the engine and the transmission but neither of them would Honor the recall. Attorney’s won’t do a thing about it, and now I’m stuck paying $8k on a car I can no longer drive. I promise this is the last time I’ll EVER own a ford.
Corrective Action:
I financed a 2017 Ford Focus se 6 speed manual in March of 2020 (it’s now aug 2022), and about a month ago I was driving a main hwy when I needed to downshift due to traffic. I go to put it in 3rd and instead it slips into 1st. (It’s not suppose to allow you to do that, states in the owners manual bc it’s a safety feature). Meanwhile it is stuck in 1st, redlining, as I’m in the middle of a busy highway unable to do anything. I had to push the car off the road in order to not get hit by oncoming cars. Called Ford, called the dealership, found out there’s a recall on the engine and the transmission but neither of them would Honor the recall. Attorney’s won’t do a thing about it, and now I’m stuck paying $8k on a car I can no longer drive. I promise this is the last time I’ll EVER own a ford.
Additional Notes:
I financed a 2017 Ford Focus se 6 speed manual in March of 2020 (it’s now aug 2022), and about a month ago I was driving a main hwy when I needed to downshift due to traffic. I go to put it in 3rd and instead it slips into 1st. (It’s not suppose to allow you to do that, states in the owners manual bc it’s a safety feature). Meanwhile it is stuck in 1st, redlining, as I’m in the middle of a busy highway unable to do anything. I had to push the car off the road in order to not get hit by oncoming cars. Called Ford, called the dealership, found out there’s a recall on the engine and the transmission but neither of them would Honor the recall. Attorney’s won’t do a thing about it, and now I’m stuck paying $8k on a car I can no longer drive. I promise this is the last time I’ll EVER own a ford.
Mfg Campaign: 11478047
Recall Date: Aug 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I financed a 2017 Ford Focus se 6 speed manual in March of 2020 (it’s now aug 2022), and about a month ago I was driving a main hwy when I needed to downshift due to traffic. I go to put it in 3rd and instead it slips into 1st. (It’s not suppose to allow you to do that, states in the owners manual bc it’s a safety feature). Meanwhile it is stuck in 1st, redlining, as I’m in the middle of a busy highway unable to do anything. I had to push the car off the road in order to not get hit by oncoming cars. Called Ford, called the dealership, found out there’s a recall on the engine and the transmission but neither of them would Honor the recall. Attorney’s won’t do a thing about it, and now I’m stuck paying $8k on a car I can no longer drive. I promise this is the last time I’ll EVER own a ford.
Corrective Action:
I financed a 2017 Ford Focus se 6 speed manual in March of 2020 (it’s now aug 2022), and about a month ago I was driving a main hwy when I needed to downshift due to traffic. I go to put it in 3rd and instead it slips into 1st. (It’s not suppose to allow you to do that, states in the owners manual bc it’s a safety feature). Meanwhile it is stuck in 1st, redlining, as I’m in the middle of a busy highway unable to do anything. I had to push the car off the road in order to not get hit by oncoming cars. Called Ford, called the dealership, found out there’s a recall on the engine and the transmission but neither of them would Honor the recall. Attorney’s won’t do a thing about it, and now I’m stuck paying $8k on a car I can no longer drive. I promise this is the last time I’ll EVER own a ford.
Additional Notes:
I financed a 2017 Ford Focus se 6 speed manual in March of 2020 (it’s now aug 2022), and about a month ago I was driving a main hwy when I needed to downshift due to traffic. I go to put it in 3rd and instead it slips into 1st. (It’s not suppose to allow you to do that, states in the owners manual bc it’s a safety feature). Meanwhile it is stuck in 1st, redlining, as I’m in the middle of a busy highway unable to do anything. I had to push the car off the road in order to not get hit by oncoming cars. Called Ford, called the dealership, found out there’s a recall on the engine and the transmission but neither of them would Honor the recall. Attorney’s won’t do a thing about it, and now I’m stuck paying $8k on a car I can no longer drive. I promise this is the last time I’ll EVER own a ford.
Mfg Campaign: 11478047
Recall Date: Aug 7, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and driving 40 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the contact stated that the failure had been reoccurring after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that fuel tank vacuum system had failed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that her vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and driving 40 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the contact stated that the failure had been reoccurring after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that fuel tank vacuum system had failed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that her vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and driving 40 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the contact stated that the failure had been reoccurring after refueling. The vehicle was taken to an independent mechanic where it was diagnosed that fuel tank vacuum system had failed. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that her vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 96,000.
Mfg Campaign: 11477713
Recall Date: Aug 5, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Ford owners have been plagued with the issue of poorly designed lug nuts that expand with age. My service center just informed me that most or all of my lug nuts need to be replaced, so I have authorized that to complete the service. I have read that the problem is caused partly because of improper tightening. When I purchased my Ford in 2018(a one year leftover) the Ford dealer had to resurface the rotors twice because of pulsation. I've since had oil changes done at another Ford dealer that supposedly included tire rotation, so it seems that Ford could be at fault for bad lug nuts and reinstalling them as well. I think that a recall is justified. What is odd is that this issue has been around for quite some time, but they are still selling the same part. How is that?
Corrective Action:
Ford owners have been plagued with the issue of poorly designed lug nuts that expand with age. My service center just informed me that most or all of my lug nuts need to be replaced, so I have authorized that to complete the service. I have read that the problem is caused partly because of improper tightening. When I purchased my Ford in 2018(a one year leftover) the Ford dealer had to resurface the rotors twice because of pulsation. I've since had oil changes done at another Ford dealer that supposedly included tire rotation, so it seems that Ford could be at fault for bad lug nuts and reinstalling them as well. I think that a recall is justified. What is odd is that this issue has been around for quite some time, but they are still selling the same part. How is that?
Additional Notes:
Ford owners have been plagued with the issue of poorly designed lug nuts that expand with age. My service center just informed me that most or all of my lug nuts need to be replaced, so I have authorized that to complete the service. I have read that the problem is caused partly because of improper tightening. When I purchased my Ford in 2018(a one year leftover) the Ford dealer had to resurface the rotors twice because of pulsation. I've since had oil changes done at another Ford dealer that supposedly included tire rotation, so it seems that Ford could be at fault for bad lug nuts and reinstalling them as well. I think that a recall is justified. What is odd is that this issue has been around for quite some time, but they are still selling the same part. How is that?
Mfg Campaign: 11477742
Recall Date: Aug 5, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On Friday July 15th around 7PM, my wife and I were driving out of town to visit family. We stopped at a gas station along the highway to make sure we had gas an everything before getting too far out of town. We had no issues when we stopped but after leaving we tried getting on the highway and after merging the car reved up very high and seemed to have dropped into a low heat like 1st or 2nd. We attempted to get off the highway but with this low gear the car could not do more than about 20Mph. We finally made it off the highway and checked everything we could think of that could cause this issue but found nothing. We had to get the car towed home because besides being stuck in a very low forward gear when shifting to drive, we also lost reverse. After being towed home we parked the car to see if this just needed to cool off and come back to it later. We let it sit for a few days and now the car is disabled. It turns on and runs smooth but the transmission is non-operational. We no longer have any gear control and can only turn the engine on. I called Ford about this issue but was not helped in any way. Just asked to pay for a diagnostic.I don’t think I will be buying any more Ford vehicles since they could not fix this issue after so many years.
Corrective Action:
On Friday July 15th around 7PM, my wife and I were driving out of town to visit family. We stopped at a gas station along the highway to make sure we had gas an everything before getting too far out of town. We had no issues when we stopped but after leaving we tried getting on the highway and after merging the car reved up very high and seemed to have dropped into a low heat like 1st or 2nd. We attempted to get off the highway but with this low gear the car could not do more than about 20Mph. We finally made it off the highway and checked everything we could think of that could cause this issue but found nothing. We had to get the car towed home because besides being stuck in a very low forward gear when shifting to drive, we also lost reverse. After being towed home we parked the car to see if this just needed to cool off and come back to it later. We let it sit for a few days and now the car is disabled. It turns on and runs smooth but the transmission is non-operational. We no longer have any gear control and can only turn the engine on. I called Ford about this issue but was not helped in any way. Just asked to pay for a diagnostic.I don’t think I will be buying any more Ford vehicles since they could not fix this issue after so many years.
Additional Notes:
On Friday July 15th around 7PM, my wife and I were driving out of town to visit family. We stopped at a gas station along the highway to make sure we had gas an everything before getting too far out of town. We had no issues when we stopped but after leaving we tried getting on the highway and after merging the car reved up very high and seemed to have dropped into a low heat like 1st or 2nd. We attempted to get off the highway but with this low gear the car could not do more than about 20Mph. We finally made it off the highway and checked everything we could think of that could cause this issue but found nothing. We had to get the car towed home because besides being stuck in a very low forward gear when shifting to drive, we also lost reverse. After being towed home we parked the car to see if this just needed to cool off and come back to it later. We let it sit for a few days and now the car is disabled. It turns on and runs smooth but the transmission is non-operational. We no longer have any gear control and can only turn the engine on. I called Ford about this issue but was not helped in any way. Just asked to pay for a diagnostic.I don’t think I will be buying any more Ford vehicles since they could not fix this issue after so many years.
Mfg Campaign: 11476676
Recall Date: Jul 30, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 15 MPH, the vehicle was shuddering while shifting gear. There was no warning light illuminated. The vehicle was previously diagnosed with transmission failure. The vehicle was repaired with a new clutch and linkage; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 15 MPH, the vehicle was shuddering while shifting gear. There was no warning light illuminated. The vehicle was previously diagnosed with transmission failure. The vehicle was repaired with a new clutch and linkage; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 15 MPH, the vehicle was shuddering while shifting gear. There was no warning light illuminated. The vehicle was previously diagnosed with transmission failure. The vehicle was repaired with a new clutch and linkage; however, the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
Mfg Campaign: 11476492
Recall Date: Jul 29, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Failure of the encase power train transmission. Delay is shifting & transmission to shift gears gets stuck. COMPLETELY unsafe when pulling out into traffic. Driver is unsure if the transmission will engage or not. Unable to accelerate at times until transmission engages. Sounds like gears are being stripped on the automatic Transmission. Started in May 2021 & continues to happen daily.
Corrective Action:
Failure of the encase power train transmission. Delay is shifting & transmission to shift gears gets stuck. COMPLETELY unsafe when pulling out into traffic. Driver is unsure if the transmission will engage or not. Unable to accelerate at times until transmission engages. Sounds like gears are being stripped on the automatic Transmission. Started in May 2021 & continues to happen daily.
Additional Notes:
Failure of the encase power train transmission. Delay is shifting & transmission to shift gears gets stuck. COMPLETELY unsafe when pulling out into traffic. Driver is unsure if the transmission will engage or not. Unable to accelerate at times until transmission engages. Sounds like gears are being stripped on the automatic Transmission. Started in May 2021 & continues to happen daily.
Mfg Campaign: 11476498
Recall Date: Jul 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving 10 MPH, the check engine warning light illuminated. The vehicle was taken to the local Pep Boys where it was diagnosed that the failure was associated with the fuel system and fuel tank. The dealer was notified of the failure. The vehicle was taken to the dealer where an unknown repair and an unknown software update were completed; however, the vehicle failed to start a month later. The contact later drove the vehicle but the vehicle would not exceed 10 MPH. The vehicle was towed to a second dealer where it was diagnosed that the transmission control module had failed; however, the parts were on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving 10 MPH, the check engine warning light illuminated. The vehicle was taken to the local Pep Boys where it was diagnosed that the failure was associated with the fuel system and fuel tank. The dealer was notified of the failure. The vehicle was taken to the dealer where an unknown repair and an unknown software update were completed; however, the vehicle failed to start a month later. The contact later drove the vehicle but the vehicle would not exceed 10 MPH. The vehicle was towed to a second dealer where it was diagnosed that the transmission control module had failed; however, the parts were on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving 10 MPH, the check engine warning light illuminated. The vehicle was taken to the local Pep Boys where it was diagnosed that the failure was associated with the fuel system and fuel tank. The dealer was notified of the failure. The vehicle was taken to the dealer where an unknown repair and an unknown software update were completed; however, the vehicle failed to start a month later. The contact later drove the vehicle but the vehicle would not exceed 10 MPH. The vehicle was towed to a second dealer where it was diagnosed that the transmission control module had failed; however, the parts were on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 83,000.
Mfg Campaign: 11476406
Recall Date: Jul 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving 10 MPH, the check engine warning light illuminated. The vehicle was taken to the local Pep Boys where it was diagnosed that the failure was associated with the fuel system and fuel tank. The dealer was notified of the failure. The vehicle was taken to the dealer where an unknown repair and an unknown software update were completed; however, the vehicle failed to start a month later. The contact later drove the vehicle but the vehicle would not exceed 10 MPH. The vehicle was towed to a second dealer where it was diagnosed that the transmission control module had failed; however, the parts were on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving 10 MPH, the check engine warning light illuminated. The vehicle was taken to the local Pep Boys where it was diagnosed that the failure was associated with the fuel system and fuel tank. The dealer was notified of the failure. The vehicle was taken to the dealer where an unknown repair and an unknown software update were completed; however, the vehicle failed to start a month later. The contact later drove the vehicle but the vehicle would not exceed 10 MPH. The vehicle was towed to a second dealer where it was diagnosed that the transmission control module had failed; however, the parts were on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving 10 MPH, the check engine warning light illuminated. The vehicle was taken to the local Pep Boys where it was diagnosed that the failure was associated with the fuel system and fuel tank. The dealer was notified of the failure. The vehicle was taken to the dealer where an unknown repair and an unknown software update were completed; however, the vehicle failed to start a month later. The contact later drove the vehicle but the vehicle would not exceed 10 MPH. The vehicle was towed to a second dealer where it was diagnosed that the transmission control module had failed; however, the parts were on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 83,000.
Mfg Campaign: 11476406
Recall Date: Jul 28, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact's wife owns a 2017 Ford Focus. The contact stated that soon after refueling the vehicle, the vehicle shut off without warning. The contact stated that his wife would depress the accelerator pedal to prevent the vehicle from inadvertently stalling. The contact stated that initially, no warning lights had appeared on the instrument panel; however, recently the check engine warning light had illuminated. The vehicle was initially taken to the dealer however, the mechanic found no failure with the vehicle. The contact then took the vehicle to an independent mechanic where a diagnostic test showed that the vehicle had a defective PCV valve. The vehicle was taken back to the dealer where the mechanic informed him that he was familiar with the failure; however, he was provided an estimate for a diagnostic fee. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000.
Corrective Action:
The contact's wife owns a 2017 Ford Focus. The contact stated that soon after refueling the vehicle, the vehicle shut off without warning. The contact stated that his wife would depress the accelerator pedal to prevent the vehicle from inadvertently stalling. The contact stated that initially, no warning lights had appeared on the instrument panel; however, recently the check engine warning light had illuminated. The vehicle was initially taken to the dealer however, the mechanic found no failure with the vehicle. The contact then took the vehicle to an independent mechanic where a diagnostic test showed that the vehicle had a defective PCV valve. The vehicle was taken back to the dealer where the mechanic informed him that he was familiar with the failure; however, he was provided an estimate for a diagnostic fee. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000.
Additional Notes:
The contact's wife owns a 2017 Ford Focus. The contact stated that soon after refueling the vehicle, the vehicle shut off without warning. The contact stated that his wife would depress the accelerator pedal to prevent the vehicle from inadvertently stalling. The contact stated that initially, no warning lights had appeared on the instrument panel; however, recently the check engine warning light had illuminated. The vehicle was initially taken to the dealer however, the mechanic found no failure with the vehicle. The contact then took the vehicle to an independent mechanic where a diagnostic test showed that the vehicle had a defective PCV valve. The vehicle was taken back to the dealer where the mechanic informed him that he was familiar with the failure; however, he was provided an estimate for a diagnostic fee. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000.
Mfg Campaign: 11475644
Recall Date: Jul 25, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while parked or while driving approximately 5 MPH, the power steering malfunction warning light illuminated. The vehicle was taken to the local dealer and diagnosed with power steering rack failure. The vehicle was then taken to a local independent mechanic and the failure was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while parked or while driving approximately 5 MPH, the power steering malfunction warning light illuminated. The vehicle was taken to the local dealer and diagnosed with power steering rack failure. The vehicle was then taken to a local independent mechanic and the failure was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while parked or while driving approximately 5 MPH, the power steering malfunction warning light illuminated. The vehicle was taken to the local dealer and diagnosed with power steering rack failure. The vehicle was then taken to a local independent mechanic and the failure was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Mfg Campaign: 11475097
Recall Date: Jul 21, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In June of 2021 my car started shuddering when shifting into 1st and 2nd gears. I am a very cautious, defensive driver but had to really baby the car to try to avoid the shuddering and learned to shift around 9 mph for 1st gear and 19 mph for 2nd gear. However as the year progressed, the issue became worse and had to schedule a diagnostic test at Roush Ford in Hilliard Ohio in December which cost me $150, and place not only a financial burden upon me but also those who had to help me get to and from the dealership and appointments and church. Then in January 2022, my car was in the shop for 8 days while Roush Ford repaired the transmission by replacing the clutch that Ford continues to use in the vehicles even knowing it is a problem, which cost me $778.51. This has been going on since 2013 when there was a class action lawsuit for the Ford Focus between 2013 and 2016. Now there is another one for the same Ford Focus from 2017 to 2019. My car wasn't even 4 years old when the problem originated and had less than 59,000 miles on it. I only made last year $1,032 per month so this was a huge burden as well as a huge inconvenience for mevand my friends. Its amazing this problem did not cause any accident as I expected to be rearended every time I had to drive it. People were very annoyed with me and showed it with gesturing, honking, and zooming around me. When picking up the car after the repairs, the service coordinator informed me that they have a the clutches for this transmission in stock. That tells you something!!!!
Corrective Action:
In June of 2021 my car started shuddering when shifting into 1st and 2nd gears. I am a very cautious, defensive driver but had to really baby the car to try to avoid the shuddering and learned to shift around 9 mph for 1st gear and 19 mph for 2nd gear. However as the year progressed, the issue became worse and had to schedule a diagnostic test at Roush Ford in Hilliard Ohio in December which cost me $150, and place not only a financial burden upon me but also those who had to help me get to and from the dealership and appointments and church. Then in January 2022, my car was in the shop for 8 days while Roush Ford repaired the transmission by replacing the clutch that Ford continues to use in the vehicles even knowing it is a problem, which cost me $778.51. This has been going on since 2013 when there was a class action lawsuit for the Ford Focus between 2013 and 2016. Now there is another one for the same Ford Focus from 2017 to 2019. My car wasn't even 4 years old when the problem originated and had less than 59,000 miles on it. I only made last year $1,032 per month so this was a huge burden as well as a huge inconvenience for mevand my friends. Its amazing this problem did not cause any accident as I expected to be rearended every time I had to drive it. People were very annoyed with me and showed it with gesturing, honking, and zooming around me. When picking up the car after the repairs, the service coordinator informed me that they have a the clutches for this transmission in stock. That tells you something!!!!
Additional Notes:
In June of 2021 my car started shuddering when shifting into 1st and 2nd gears. I am a very cautious, defensive driver but had to really baby the car to try to avoid the shuddering and learned to shift around 9 mph for 1st gear and 19 mph for 2nd gear. However as the year progressed, the issue became worse and had to schedule a diagnostic test at Roush Ford in Hilliard Ohio in December which cost me $150, and place not only a financial burden upon me but also those who had to help me get to and from the dealership and appointments and church. Then in January 2022, my car was in the shop for 8 days while Roush Ford repaired the transmission by replacing the clutch that Ford continues to use in the vehicles even knowing it is a problem, which cost me $778.51. This has been going on since 2013 when there was a class action lawsuit for the Ford Focus between 2013 and 2016. Now there is another one for the same Ford Focus from 2017 to 2019. My car wasn't even 4 years old when the problem originated and had less than 59,000 miles on it. I only made last year $1,032 per month so this was a huge burden as well as a huge inconvenience for mevand my friends. Its amazing this problem did not cause any accident as I expected to be rearended every time I had to drive it. People were very annoyed with me and showed it with gesturing, honking, and zooming around me. When picking up the car after the repairs, the service coordinator informed me that they have a the clutches for this transmission in stock. That tells you something!!!!
Mfg Campaign: 11474784
Recall Date: Jul 19, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle shudders in lower gears typically starting from a stop as it shifts up in gears. I consider this a safety issue considering it impacts the driveability of the vehicle and limits the ability to get out of the way of traffic if needed. The symptoms are exactly as described in earlier 2011-2016 Focus model power transmission recall.
Corrective Action:
Vehicle shudders in lower gears typically starting from a stop as it shifts up in gears. I consider this a safety issue considering it impacts the driveability of the vehicle and limits the ability to get out of the way of traffic if needed. The symptoms are exactly as described in earlier 2011-2016 Focus model power transmission recall.
Additional Notes:
Vehicle shudders in lower gears typically starting from a stop as it shifts up in gears. I consider this a safety issue considering it impacts the driveability of the vehicle and limits the ability to get out of the way of traffic if needed. The symptoms are exactly as described in earlier 2011-2016 Focus model power transmission recall.
Mfg Campaign: 11474187
Recall Date: Jul 15, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Potential Consequences:
Gas indicator numbers went wrong. So could not identify how much gas is left in my car
Corrective Action:
Gas indicator numbers went wrong. So could not identify how much gas is left in my car
Additional Notes:
Gas indicator numbers went wrong. So could not identify how much gas is left in my car
Mfg Campaign: 11473333
Recall Date: Jul 11, 2022
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
1) A bracket that connects the seat to the rails that are attached to the floor had a weld break. Photos provided below. 2) The seat is no longer attached to the car in this particular part 3) No 4) I took the car to my dealer who did not physically look at it but refused to do anything to help me because the car was no longer within warranty period. They could provide me a quote only after I paid a $220 diagnosis fee. The part to repair is $1,020 before diagnosis charge, labor, and tax. 5) There were no warning or symptoms prior to the failure.
Corrective Action:
1) A bracket that connects the seat to the rails that are attached to the floor had a weld break. Photos provided below. 2) The seat is no longer attached to the car in this particular part 3) No 4) I took the car to my dealer who did not physically look at it but refused to do anything to help me because the car was no longer within warranty period. They could provide me a quote only after I paid a $220 diagnosis fee. The part to repair is $1,020 before diagnosis charge, labor, and tax. 5) There were no warning or symptoms prior to the failure.
Additional Notes:
1) A bracket that connects the seat to the rails that are attached to the floor had a weld break. Photos provided below. 2) The seat is no longer attached to the car in this particular part 3) No 4) I took the car to my dealer who did not physically look at it but refused to do anything to help me because the car was no longer within warranty period. They could provide me a quote only after I paid a $220 diagnosis fee. The part to repair is $1,020 before diagnosis charge, labor, and tax. 5) There were no warning or symptoms prior to the failure.
Mfg Campaign: 11471895
Recall Date: Jun 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Have taken in my car 2 times for a clutch repair and it’s still not fixed. It shudders when taking off from a stop. I bought this car in June of 2020. One year later in June of 2021 it needed a new clutch. Then in June of 2022 it went in again for a new clutch. I drove it off the service lot and it was worse then when I dropped it off. I will be returning to ford service center on Monday June 27 2022 to tell them it’s still not fixed. I will be going I. With info that I found on the internet regarding problems with the transmission on the make and model of cars. Thank you Carol Brunson.
Corrective Action:
Have taken in my car 2 times for a clutch repair and it’s still not fixed. It shudders when taking off from a stop. I bought this car in June of 2020. One year later in June of 2021 it needed a new clutch. Then in June of 2022 it went in again for a new clutch. I drove it off the service lot and it was worse then when I dropped it off. I will be returning to ford service center on Monday June 27 2022 to tell them it’s still not fixed. I will be going I. With info that I found on the internet regarding problems with the transmission on the make and model of cars. Thank you Carol Brunson.
Additional Notes:
Have taken in my car 2 times for a clutch repair and it’s still not fixed. It shudders when taking off from a stop. I bought this car in June of 2020. One year later in June of 2021 it needed a new clutch. Then in June of 2022 it went in again for a new clutch. I drove it off the service lot and it was worse then when I dropped it off. I will be returning to ford service center on Monday June 27 2022 to tell them it’s still not fixed. I will be going I. With info that I found on the internet regarding problems with the transmission on the make and model of cars. Thank you Carol Brunson.
Mfg Campaign: 11470976
Recall Date: Jun 25, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Back latch that makes the seat fold down won’t snap back into place.
Corrective Action:
Back latch that makes the seat fold down won’t snap back into place.
Additional Notes:
Back latch that makes the seat fold down won’t snap back into place.
Mfg Campaign: 11470991
Recall Date: Jun 25, 2022
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
Back latch that makes the seat fold down won’t snap back into place.
Corrective Action:
Back latch that makes the seat fold down won’t snap back into place.
Additional Notes:
Back latch that makes the seat fold down won’t snap back into place.
Mfg Campaign: 11470991
Recall Date: Jun 25, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the accelerator pedal was depressed and the vehicle hesitated to respond. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch needed to be replaced. The dealer was notified of the failure and informed the contact that the failure was associated with an unknown recall; however, the year, make, and model of the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the accelerator pedal was depressed and the vehicle hesitated to respond. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch needed to be replaced. The dealer was notified of the failure and informed the contact that the failure was associated with an unknown recall; however, the year, make, and model of the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the accelerator pedal was depressed and the vehicle hesitated to respond. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch needed to be replaced. The dealer was notified of the failure and informed the contact that the failure was associated with an unknown recall; however, the year, make, and model of the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.
Mfg Campaign: 11470879
Recall Date: Jun 24, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that the vehicle was unable to reverse and would not accelerate above 15 MPH. The vehicle was towed to an independent mechanic, who replaced the clutch fork; however, the failure recurred. The vehicle was towed back to the independent mechanic and diagnosed with TCM failure. The mechanic informed the contact that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that the vehicle was unable to reverse and would not accelerate above 15 MPH. The vehicle was towed to an independent mechanic, who replaced the clutch fork; however, the failure recurred. The vehicle was towed back to the independent mechanic and diagnosed with TCM failure. The mechanic informed the contact that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that the vehicle was unable to reverse and would not accelerate above 15 MPH. The vehicle was towed to an independent mechanic, who replaced the clutch fork; however, the failure recurred. The vehicle was towed back to the independent mechanic and diagnosed with TCM failure. The mechanic informed the contact that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 117,000.
Mfg Campaign: 11470735
Recall Date: Jun 23, 2022
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