Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S22
Recall Date: Jul 5, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Focus vehicles. The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C13
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.1K ComplaintsFord Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle shut off without warning. The contact replaced the canister purge valve; however, the failure persisted. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System. Gasoline). The vehicle was then taken to an independent mechanic and the failure was linked to the recall. The contact was informed that the fuel tank needed to be replaced and was given an estimate for the repair. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle shut off without warning. The contact replaced the canister purge valve; however, the failure persisted. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System. Gasoline). The vehicle was then taken to an independent mechanic and the failure was linked to the recall. The contact was informed that the fuel tank needed to be replaced and was given an estimate for the repair. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle shut off without warning. The contact replaced the canister purge valve; however, the failure persisted. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System. Gasoline). The vehicle was then taken to an independent mechanic and the failure was linked to the recall. The contact was informed that the fuel tank needed to be replaced and was given an estimate for the repair. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.
Mfg Campaign: 11623405
Recall Date: Nov 4, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am the owner of a 2017 Ford Focus vehicle. Recently, I have encountered multiple occurrences of stalling while driving on the highway. In two of these instances, I was in the process of passing a semi-truck and fortunately had no other vehicle behind me, or my safety and that of others may have been put at great risk. After the first incident, the check engine light appeared and was addressed by a mechanic who believed it was likely the result of a vapor lock. The issue later reoccurred and left me stranded on the interstate in a rural location where I had to wait for several hours before being transported to a nearby hotel. The vehicle started again the following morning, and I was able to finish the trip. After conducting some research, I discovered two separate recalls (identified by the NHTSA Campaign IDs 18V735000 and 19V515000) that had been issued for cars of this model and encompassing the year of my vehicle’s construction. The malfunction, as issued by a mechanic, fit the exact specifications of the recall; that is, malfunction of the canister purge valve, causing excessive vacuum in fuel vapor management systems, that can result in an engine stall while driving and without warning. I was surprised to learn that my vehicle’s VIN was not associated with any such recall; however, I was informed by my mechanic that a software update (18s32) had occurred on June 6, 2019, possibly removing association of the recall statement with my vehicle’s VIN. I am unsure at this time of the extent of damage to the carbon canister, fuel tank, and fuel delivery module. The only issue visible from the exterior is a slight depression of the fuel tank caused by excessive vacuum. The canister purge valve was replaced on September 10, at a cost of $270.03. Due to the nature of the incident and its exact resemblance of the recall issued, I would like to seek compensation for the replacement of the defective purge valve and further inspection of the carbon canister, fuel tank, a
Corrective Action:
I am the owner of a 2017 Ford Focus vehicle. Recently, I have encountered multiple occurrences of stalling while driving on the highway. In two of these instances, I was in the process of passing a semi-truck and fortunately had no other vehicle behind me, or my safety and that of others may have been put at great risk. After the first incident, the check engine light appeared and was addressed by a mechanic who believed it was likely the result of a vapor lock. The issue later reoccurred and left me stranded on the interstate in a rural location where I had to wait for several hours before being transported to a nearby hotel. The vehicle started again the following morning, and I was able to finish the trip. After conducting some research, I discovered two separate recalls (identified by the NHTSA Campaign IDs 18V735000 and 19V515000) that had been issued for cars of this model and encompassing the year of my vehicle’s construction. The malfunction, as issued by a mechanic, fit the exact specifications of the recall; that is, malfunction of the canister purge valve, causing excessive vacuum in fuel vapor management systems, that can result in an engine stall while driving and without warning. I was surprised to learn that my vehicle’s VIN was not associated with any such recall; however, I was informed by my mechanic that a software update (18s32) had occurred on June 6, 2019, possibly removing association of the recall statement with my vehicle’s VIN. I am unsure at this time of the extent of damage to the carbon canister, fuel tank, and fuel delivery module. The only issue visible from the exterior is a slight depression of the fuel tank caused by excessive vacuum. The canister purge valve was replaced on September 10, at a cost of $270.03. Due to the nature of the incident and its exact resemblance of the recall issued, I would like to seek compensation for the replacement of the defective purge valve and further inspection of the carbon canister, fuel tank, a
Additional Notes:
I am the owner of a 2017 Ford Focus vehicle. Recently, I have encountered multiple occurrences of stalling while driving on the highway. In two of these instances, I was in the process of passing a semi-truck and fortunately had no other vehicle behind me, or my safety and that of others may have been put at great risk. After the first incident, the check engine light appeared and was addressed by a mechanic who believed it was likely the result of a vapor lock. The issue later reoccurred and left me stranded on the interstate in a rural location where I had to wait for several hours before being transported to a nearby hotel. The vehicle started again the following morning, and I was able to finish the trip. After conducting some research, I discovered two separate recalls (identified by the NHTSA Campaign IDs 18V735000 and 19V515000) that had been issued for cars of this model and encompassing the year of my vehicle’s construction. The malfunction, as issued by a mechanic, fit the exact specifications of the recall; that is, malfunction of the canister purge valve, causing excessive vacuum in fuel vapor management systems, that can result in an engine stall while driving and without warning. I was surprised to learn that my vehicle’s VIN was not associated with any such recall; however, I was informed by my mechanic that a software update (18s32) had occurred on June 6, 2019, possibly removing association of the recall statement with my vehicle’s VIN. I am unsure at this time of the extent of damage to the carbon canister, fuel tank, and fuel delivery module. The only issue visible from the exterior is a slight depression of the fuel tank caused by excessive vacuum. The canister purge valve was replaced on September 10, at a cost of $270.03. Due to the nature of the incident and its exact resemblance of the recall issued, I would like to seek compensation for the replacement of the defective purge valve and further inspection of the carbon canister, fuel tank, a
Mfg Campaign: 11622883
Recall Date: Oct 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle nearly stalled and was losing motive power. The contact stated there was no warning light illuminated. The contact stated that the vehicle was taken to a dealer where it was diagnosed, and several unknown parts were replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken to another dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle nearly stalled and was losing motive power. The contact stated there was no warning light illuminated. The contact stated that the vehicle was taken to a dealer where it was diagnosed, and several unknown parts were replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken to another dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle nearly stalled and was losing motive power. The contact stated there was no warning light illuminated. The contact stated that the vehicle was taken to a dealer where it was diagnosed, and several unknown parts were replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken to another dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 110,000.
Mfg Campaign: 11622252
Recall Date: Oct 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission failed to shift as needed. The message "Transmission Overheat" was displayed. The vehicle was taken to an independent mechanic, where the transmission clutch sensors A and B were replaced; however, the failure persisted. The contact used a vehicle scanner and retrieved DTC code: P2872; which indicated that the failure was related to the transmission. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission failed to shift as needed. The message "Transmission Overheat" was displayed. The vehicle was taken to an independent mechanic, where the transmission clutch sensors A and B were replaced; however, the failure persisted. The contact used a vehicle scanner and retrieved DTC code: P2872; which indicated that the failure was related to the transmission. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission failed to shift as needed. The message "Transmission Overheat" was displayed. The vehicle was taken to an independent mechanic, where the transmission clutch sensors A and B were replaced; however, the failure persisted. The contact used a vehicle scanner and retrieved DTC code: P2872; which indicated that the failure was related to the transmission. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Mfg Campaign: 11621465
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
UNKNOWN, ECM/PCM randomly stopped working after battery replacement it threw a million codes leading to the computer
Corrective Action:
UNKNOWN, ECM/PCM randomly stopped working after battery replacement it threw a million codes leading to the computer
Additional Notes:
UNKNOWN, ECM/PCM randomly stopped working after battery replacement it threw a million codes leading to the computer
Mfg Campaign: 11621133
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
There was a recall on my make and model of car couple years back. My transmission is not receiving any power my gas pedal just revvs with no acceleration when in drive. I have recently replaced the purge valve. Safety is at risk when suddenly decides to accelerate or not. When after stopping at red lights or stops signs than having to accelerate stalls mid intersection. Afraid to drive to ford, will be towing to manufacturer. I took vehicle to a different auto body shop would like to take to specific manufacturer due to transmission issues. Engine light has been on got diagnosis small evap leak with couple codes replaced part engine light still on transmission seems to have issue.
Corrective Action:
There was a recall on my make and model of car couple years back. My transmission is not receiving any power my gas pedal just revvs with no acceleration when in drive. I have recently replaced the purge valve. Safety is at risk when suddenly decides to accelerate or not. When after stopping at red lights or stops signs than having to accelerate stalls mid intersection. Afraid to drive to ford, will be towing to manufacturer. I took vehicle to a different auto body shop would like to take to specific manufacturer due to transmission issues. Engine light has been on got diagnosis small evap leak with couple codes replaced part engine light still on transmission seems to have issue.
Additional Notes:
There was a recall on my make and model of car couple years back. My transmission is not receiving any power my gas pedal just revvs with no acceleration when in drive. I have recently replaced the purge valve. Safety is at risk when suddenly decides to accelerate or not. When after stopping at red lights or stops signs than having to accelerate stalls mid intersection. Afraid to drive to ford, will be towing to manufacturer. I took vehicle to a different auto body shop would like to take to specific manufacturer due to transmission issues. Engine light has been on got diagnosis small evap leak with couple codes replaced part engine light still on transmission seems to have issue.
Mfg Campaign: 11620887
Recall Date: Oct 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated that upon the start of the vehicle, an abnormal cranking noise would emit from the vehicle as several warning lights would appear on the instrument panel. The vehicle was taken to an independent mechanic where the contact was notified about NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the mechanic linked to the failure. The contact was then informed that the part to do the recall repair was not yet available. The mechanic referred the contact to the NHTSA Hotline to file a complaint. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated that upon the start of the vehicle, an abnormal cranking noise would emit from the vehicle as several warning lights would appear on the instrument panel. The vehicle was taken to an independent mechanic where the contact was notified about NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the mechanic linked to the failure. The contact was then informed that the part to do the recall repair was not yet available. The mechanic referred the contact to the NHTSA Hotline to file a complaint. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated that upon the start of the vehicle, an abnormal cranking noise would emit from the vehicle as several warning lights would appear on the instrument panel. The vehicle was taken to an independent mechanic where the contact was notified about NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the mechanic linked to the failure. The contact was then informed that the part to do the recall repair was not yet available. The mechanic referred the contact to the NHTSA Hotline to file a complaint. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11620534
Recall Date: Oct 18, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Power steering without warning turned off, and the dash displayed a "Power Steering Assist Failure - Service Required" message. The steering was difficult to manage and would not turn almost like it was locked. Was in the neighborhood when this happened, so was able to get the vehicle back to the driveway There was no warning prior to this happening.
Corrective Action:
Power steering without warning turned off, and the dash displayed a "Power Steering Assist Failure - Service Required" message. The steering was difficult to manage and would not turn almost like it was locked. Was in the neighborhood when this happened, so was able to get the vehicle back to the driveway There was no warning prior to this happening.
Additional Notes:
Power steering without warning turned off, and the dash displayed a "Power Steering Assist Failure - Service Required" message. The steering was difficult to manage and would not turn almost like it was locked. Was in the neighborhood when this happened, so was able to get the vehicle back to the driveway There was no warning prior to this happening.
Mfg Campaign: 11619747
Recall Date: Oct 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission is experiencing the following: Difficulty shifting gears, Delayed or harsh, shifting, Transmission slipping. I have a 2015 that experienced the same thing and was recalled and fixed. This is not under recall. The vehicle has under 80K mines.
Corrective Action:
The transmission is experiencing the following: Difficulty shifting gears, Delayed or harsh, shifting, Transmission slipping. I have a 2015 that experienced the same thing and was recalled and fixed. This is not under recall. The vehicle has under 80K mines.
Additional Notes:
The transmission is experiencing the following: Difficulty shifting gears, Delayed or harsh, shifting, Transmission slipping. I have a 2015 that experienced the same thing and was recalled and fixed. This is not under recall. The vehicle has under 80K mines.
Mfg Campaign: 11619282
Recall Date: Oct 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While on the freeway theTansmission started slipping and not accelerating properly. Dashboard displayed transmission overheat warnings that require the vehicle to be stoped for at least 5 minutes, only to display overheat error again. Informed Ford and was told
Corrective Action:
While on the freeway theTansmission started slipping and not accelerating properly. Dashboard displayed transmission overheat warnings that require the vehicle to be stoped for at least 5 minutes, only to display overheat error again. Informed Ford and was told
Additional Notes:
While on the freeway theTansmission started slipping and not accelerating properly. Dashboard displayed transmission overheat warnings that require the vehicle to be stoped for at least 5 minutes, only to display overheat error again. Informed Ford and was told
Mfg Campaign: 11618939
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Corrective Action:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Additional Notes:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Mfg Campaign: 11618372
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Corrective Action:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Additional Notes:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Mfg Campaign: 11618372
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Corrective Action:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Additional Notes:
The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety
Mfg Campaign: 11618372
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving 40 MPH, the check engine warning light illuminated. While driving at an undisclosed speed, the vehicle lost motive power. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed and determined that the oil pump tensioner assembly and oil pump drive belt needed to be replaced. The vehicle was not repaired. The contact called another local dealer, New Holland Ford (508 W Main St., New Holland, PA 17557), but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving 40 MPH, the check engine warning light illuminated. While driving at an undisclosed speed, the vehicle lost motive power. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed and determined that the oil pump tensioner assembly and oil pump drive belt needed to be replaced. The vehicle was not repaired. The contact called another local dealer, New Holland Ford (508 W Main St., New Holland, PA 17557), but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving 40 MPH, the check engine warning light illuminated. While driving at an undisclosed speed, the vehicle lost motive power. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed and determined that the oil pump tensioner assembly and oil pump drive belt needed to be replaced. The vehicle was not repaired. The contact called another local dealer, New Holland Ford (508 W Main St., New Holland, PA 17557), but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Mfg Campaign: 11617641
Recall Date: Oct 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Corrective Action:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Additional Notes:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Mfg Campaign: 11616943
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Corrective Action:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Additional Notes:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Mfg Campaign: 11616943
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Corrective Action:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Additional Notes:
I was on my way home from work when my oil light came on and I began losing acceleration on a busy highway. It wouldn't let me go above 20 mph which was definitely unsafe due to the nature of traffic on the highway. I managed to pull over and get my car towed to the most recent place I had an oil change. After a few days, they stated that the vehicle had sustained a loss of engine oil pressure and that there was a recall for this issue. They also stated to contact Ford and that the vehicle was undriveable. When I checked the open recalls, I confirmed that there was indeed a recall open for this issue concerning the oil pump, however, Ford Motors state that they will not have the parts available until 1st Quarter 2025. This is puts the timeframe on a remedy at roughly 3-7 months, which is unacceptable as this is my only vehicle and the only way I am able to get to work.
Mfg Campaign: 11616943
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 25 MPH, the vehicle made an abnormally loud sound and lost motive power. The contact was able to pull to the side of the roadway. The contact stated that upon depressing the accelerator pedal to resume driving, the vehicle failed to exceed 10 MPH. The check engine warning light and an unknown warning light were illuminated. The contact was able to drive to the residence. An independent mechanic diagnosed the vehicle and determined that the fuel tank had failed and needed to be replaced. The contact was referred to the dealer for further diagnostic testing. The dealer was contacted for the recall repair of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, no assistance was provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 25 MPH, the vehicle made an abnormally loud sound and lost motive power. The contact was able to pull to the side of the roadway. The contact stated that upon depressing the accelerator pedal to resume driving, the vehicle failed to exceed 10 MPH. The check engine warning light and an unknown warning light were illuminated. The contact was able to drive to the residence. An independent mechanic diagnosed the vehicle and determined that the fuel tank had failed and needed to be replaced. The contact was referred to the dealer for further diagnostic testing. The dealer was contacted for the recall repair of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, no assistance was provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 25 MPH, the vehicle made an abnormally loud sound and lost motive power. The contact was able to pull to the side of the roadway. The contact stated that upon depressing the accelerator pedal to resume driving, the vehicle failed to exceed 10 MPH. The check engine warning light and an unknown warning light were illuminated. The contact was able to drive to the residence. An independent mechanic diagnosed the vehicle and determined that the fuel tank had failed and needed to be replaced. The contact was referred to the dealer for further diagnostic testing. The dealer was contacted for the recall repair of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, no assistance was provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Mfg Campaign: 11615384
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The dealer was contacted and confirmed that the part to repair the vehicle was not available. The manufacturer was made aware of the issue. The failure mileage was 40,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The dealer was contacted and confirmed that the part to repair the vehicle was not available. The manufacturer was made aware of the issue. The failure mileage was 40,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The dealer was contacted and confirmed that the part to repair the vehicle was not available. The manufacturer was made aware of the issue. The failure mileage was 40,000. VIN tool confirms parts not available.
Mfg Campaign: 11615135
Recall Date: Sep 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 Ford transmission, 2017 Ford dashboard
Corrective Action:
2017 Ford transmission, 2017 Ford dashboard
Additional Notes:
2017 Ford transmission, 2017 Ford dashboard
Mfg Campaign: 11615307
Recall Date: Sep 18, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury