Complaints & Recalls
Consumer Complaints
65 ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
Took car in for service. The technician said my lug nuts are swollen. Wanted $180.00 to replace. Ford service technician said it was due to Ford using a 2 peice lug nut.
Corrective Action:
Took car in for service. The technician said my lug nuts are swollen. Wanted $180.00 to replace. Ford service technician said it was due to Ford using a 2 peice lug nut.
Additional Notes:
Took car in for service. The technician said my lug nuts are swollen. Wanted $180.00 to replace. Ford service technician said it was due to Ford using a 2 peice lug nut.
Mfg Campaign: 11453521
Recall Date: Feb 22, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I put my car in reverse, the image displayed for the backup camera is inverted. Ex. If a car is on my right side, it will display that it is on the left side on the screen. It has been doing this for over a year and only seems to work maybe 1/50 trips, in particular when it is extremely cold. Newer fords have been recalled for this error as it is a major safety hazard when reversing.
Corrective Action:
When I put my car in reverse, the image displayed for the backup camera is inverted. Ex. If a car is on my right side, it will display that it is on the left side on the screen. It has been doing this for over a year and only seems to work maybe 1/50 trips, in particular when it is extremely cold. Newer fords have been recalled for this error as it is a major safety hazard when reversing.
Additional Notes:
When I put my car in reverse, the image displayed for the backup camera is inverted. Ex. If a car is on my right side, it will display that it is on the left side on the screen. It has been doing this for over a year and only seems to work maybe 1/50 trips, in particular when it is extremely cold. Newer fords have been recalled for this error as it is a major safety hazard when reversing.
Mfg Campaign: 11449263
Recall Date: Jan 28, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
DRIVERS SIDE SEAT BELT LOCKS UP, AND CONSTANTLY HAS TROUBLE RETRACTING.
Corrective Action:
DRIVERS SIDE SEAT BELT LOCKS UP, AND CONSTANTLY HAS TROUBLE RETRACTING.
Additional Notes:
DRIVERS SIDE SEAT BELT LOCKS UP, AND CONSTANTLY HAS TROUBLE RETRACTING.
Mfg Campaign: 11433068
Recall Date: Sep 15, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Corrective Action:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Additional Notes:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Mfg Campaign: 11432056
Recall Date: Sep 7, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Corrective Action:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Additional Notes:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Mfg Campaign: 11432056
Recall Date: Sep 7, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Corrective Action:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Additional Notes:
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Mfg Campaign: 11432056
Recall Date: Sep 7, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Ford made defective wheel lug nuts. I noticed a nail in my tire & decided to get a new set of tires. The tire shop could not remove the tires because the lug nuts were swollen. Depending on where I am this could be safety issue. I called Ford customer care 3 times (2 hang ups by their reps) and a local dealer. All of them could could care less about the defect.
Corrective Action:
Ford made defective wheel lug nuts. I noticed a nail in my tire & decided to get a new set of tires. The tire shop could not remove the tires because the lug nuts were swollen. Depending on where I am this could be safety issue. I called Ford customer care 3 times (2 hang ups by their reps) and a local dealer. All of them could could care less about the defect.
Additional Notes:
Ford made defective wheel lug nuts. I noticed a nail in my tire & decided to get a new set of tires. The tire shop could not remove the tires because the lug nuts were swollen. Depending on where I am this could be safety issue. I called Ford customer care 3 times (2 hang ups by their reps) and a local dealer. All of them could could care less about the defect.
Mfg Campaign: 11422831
Recall Date: Jun 29, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY TRUNK KEPT POPPING OPEN ONCE IN A WHILE. I FINALLY LEFT MY KEY FOB A LONG WAY FROM THE VEHICLE AND IT STILL POPPED OPEN. I EAT MY LUNCH IN MY CAR AT WORK AND I WAS SITTING THERE AND ALL OF THE SUDDEN THE TRUNK POPPED OPEN BY ITSELF AND THEN I HEARD THE DOOR LOCKS CLICK OPEN. SO I DECIDED WHEN I FINISHED MY LUNCH TO LOCK IT UP AND PUT MY KEYS BACK IN MY OFFICE. LATER I WALKED OUT BECAUSE SOMEONE TOLD ME MY TRUNK WAS OPEN. NOT ONLY WAS MY TRUNK WIDE OPEN BUT MY DOOR WAS UNLOCKED. I WAS HOME ONE DAY AND WE HAD TEMPERATURES IN THE 80'S THAT DAY AND THE CAR WAS WIGGING OUT. THE KEY PAD ON THE SIDE WAS LIGHTING UP AND FADING OUT AND THE TRUNK WAS CLICKING LIKE CRAZY (IT WAS ALREADY IN THE OPEN POSITION) AND I KEPT HEARING THE DOORS UNLOCKING CONSTANTLY. THIS MUST'VE HAPPEND ALL NIGHT LONG BECAUSE MY BATTERY WAS DEAD IN THE MORNING. I MADE AN APPOINTMENT AT PENSKE FORD IN LA MESA, CA. I BROUGHT IT IN AND HE SAID HE NEVER HEARD OF THE PROBLEM. BUT ONLINE THERE ARE QUITE OF FEW PEOPLE THAT HAVE THIS ISSUE. HE ASKED ME ABOUT MY BATTERY BECAUSE I TOLD HIM IT KILLED IT AND I HAD TO CHARGE IT. HE LOOKED AND IT WAS OVER 5 YEARS OLD. SO, I REPLACED THE BATTERY. SO, MY WIFE TOLD ME IT WAS WIDE OPEN AGAIN THIS MORNING AT 5:30 AM. NOW I HAVE TO BRING IT BACK TO FORD. IWITH SO MANY PEOPLE HAVING THE SAME ISSUE. CAN'T SOMEONE MAKE THEM DO A RECALL ON THIS? WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS FOR THEIR INABILITY TO BUILD A QUALITY VEHICLE? NOW I HAVE TO DROP IT OFF THERE AND THEY SAID THAT THEY HAVE TO WAIT FOR THE ISSUE TO HAPPEN SO THEY CAN SEE FOR THEMSELVES. I'M OFFICIALLY CARLESS UNTIL THEY FIGURE IT OUT. NOTHING LIKE SPENDING OVER $22,000 ON A CAR THAT I CAN'T USE. OH.. ALSO IT HAPPENS WHILE I'M DRIVING SO THE TRUNK POPS OPEN AND BLOCKS MY ENTIRE REAR VIEW MIRROR.
Corrective Action:
MY TRUNK KEPT POPPING OPEN ONCE IN A WHILE. I FINALLY LEFT MY KEY FOB A LONG WAY FROM THE VEHICLE AND IT STILL POPPED OPEN. I EAT MY LUNCH IN MY CAR AT WORK AND I WAS SITTING THERE AND ALL OF THE SUDDEN THE TRUNK POPPED OPEN BY ITSELF AND THEN I HEARD THE DOOR LOCKS CLICK OPEN. SO I DECIDED WHEN I FINISHED MY LUNCH TO LOCK IT UP AND PUT MY KEYS BACK IN MY OFFICE. LATER I WALKED OUT BECAUSE SOMEONE TOLD ME MY TRUNK WAS OPEN. NOT ONLY WAS MY TRUNK WIDE OPEN BUT MY DOOR WAS UNLOCKED. I WAS HOME ONE DAY AND WE HAD TEMPERATURES IN THE 80'S THAT DAY AND THE CAR WAS WIGGING OUT. THE KEY PAD ON THE SIDE WAS LIGHTING UP AND FADING OUT AND THE TRUNK WAS CLICKING LIKE CRAZY (IT WAS ALREADY IN THE OPEN POSITION) AND I KEPT HEARING THE DOORS UNLOCKING CONSTANTLY. THIS MUST'VE HAPPEND ALL NIGHT LONG BECAUSE MY BATTERY WAS DEAD IN THE MORNING. I MADE AN APPOINTMENT AT PENSKE FORD IN LA MESA, CA. I BROUGHT IT IN AND HE SAID HE NEVER HEARD OF THE PROBLEM. BUT ONLINE THERE ARE QUITE OF FEW PEOPLE THAT HAVE THIS ISSUE. HE ASKED ME ABOUT MY BATTERY BECAUSE I TOLD HIM IT KILLED IT AND I HAD TO CHARGE IT. HE LOOKED AND IT WAS OVER 5 YEARS OLD. SO, I REPLACED THE BATTERY. SO, MY WIFE TOLD ME IT WAS WIDE OPEN AGAIN THIS MORNING AT 5:30 AM. NOW I HAVE TO BRING IT BACK TO FORD. IWITH SO MANY PEOPLE HAVING THE SAME ISSUE. CAN'T SOMEONE MAKE THEM DO A RECALL ON THIS? WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS FOR THEIR INABILITY TO BUILD A QUALITY VEHICLE? NOW I HAVE TO DROP IT OFF THERE AND THEY SAID THAT THEY HAVE TO WAIT FOR THE ISSUE TO HAPPEN SO THEY CAN SEE FOR THEMSELVES. I'M OFFICIALLY CARLESS UNTIL THEY FIGURE IT OUT. NOTHING LIKE SPENDING OVER $22,000 ON A CAR THAT I CAN'T USE. OH.. ALSO IT HAPPENS WHILE I'M DRIVING SO THE TRUNK POPS OPEN AND BLOCKS MY ENTIRE REAR VIEW MIRROR.
Additional Notes:
MY TRUNK KEPT POPPING OPEN ONCE IN A WHILE. I FINALLY LEFT MY KEY FOB A LONG WAY FROM THE VEHICLE AND IT STILL POPPED OPEN. I EAT MY LUNCH IN MY CAR AT WORK AND I WAS SITTING THERE AND ALL OF THE SUDDEN THE TRUNK POPPED OPEN BY ITSELF AND THEN I HEARD THE DOOR LOCKS CLICK OPEN. SO I DECIDED WHEN I FINISHED MY LUNCH TO LOCK IT UP AND PUT MY KEYS BACK IN MY OFFICE. LATER I WALKED OUT BECAUSE SOMEONE TOLD ME MY TRUNK WAS OPEN. NOT ONLY WAS MY TRUNK WIDE OPEN BUT MY DOOR WAS UNLOCKED. I WAS HOME ONE DAY AND WE HAD TEMPERATURES IN THE 80'S THAT DAY AND THE CAR WAS WIGGING OUT. THE KEY PAD ON THE SIDE WAS LIGHTING UP AND FADING OUT AND THE TRUNK WAS CLICKING LIKE CRAZY (IT WAS ALREADY IN THE OPEN POSITION) AND I KEPT HEARING THE DOORS UNLOCKING CONSTANTLY. THIS MUST'VE HAPPEND ALL NIGHT LONG BECAUSE MY BATTERY WAS DEAD IN THE MORNING. I MADE AN APPOINTMENT AT PENSKE FORD IN LA MESA, CA. I BROUGHT IT IN AND HE SAID HE NEVER HEARD OF THE PROBLEM. BUT ONLINE THERE ARE QUITE OF FEW PEOPLE THAT HAVE THIS ISSUE. HE ASKED ME ABOUT MY BATTERY BECAUSE I TOLD HIM IT KILLED IT AND I HAD TO CHARGE IT. HE LOOKED AND IT WAS OVER 5 YEARS OLD. SO, I REPLACED THE BATTERY. SO, MY WIFE TOLD ME IT WAS WIDE OPEN AGAIN THIS MORNING AT 5:30 AM. NOW I HAVE TO BRING IT BACK TO FORD. IWITH SO MANY PEOPLE HAVING THE SAME ISSUE. CAN'T SOMEONE MAKE THEM DO A RECALL ON THIS? WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS FOR THEIR INABILITY TO BUILD A QUALITY VEHICLE? NOW I HAVE TO DROP IT OFF THERE AND THEY SAID THAT THEY HAVE TO WAIT FOR THE ISSUE TO HAPPEN SO THEY CAN SEE FOR THEMSELVES. I'M OFFICIALLY CARLESS UNTIL THEY FIGURE IT OUT. NOTHING LIKE SPENDING OVER $22,000 ON A CAR THAT I CAN'T USE. OH.. ALSO IT HAPPENS WHILE I'M DRIVING SO THE TRUNK POPS OPEN AND BLOCKS MY ENTIRE REAR VIEW MIRROR.
Mfg Campaign: 11395917
Recall Date: Feb 12, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERYTIME I GO OVER 60 MPH I HEAR A RATTLING NOSE FROM THE FRONT PASSENGER DOOR AND I KNOW THERE'S A SAFETY RECALL FOR FORD FUSION DOOR LATCH SO I CALLED THE DEALER AND ALSO FORD CUSTOMER SERVICE BUT BOTH SAID THERE'S NO RECALL WITH MY VIN BUT I CAN HEAR IT AND I'M AFRAID THAT MY PASSENGER DOOR MIGHT OPEN WHILE DRIVING. FORD WANTS ME TO PAY OUT OF MY POCKET FOR DEALER TO LOOK AT IT BUT I'M BROKE DUE TO PENDAMIC.
Corrective Action:
EVERYTIME I GO OVER 60 MPH I HEAR A RATTLING NOSE FROM THE FRONT PASSENGER DOOR AND I KNOW THERE'S A SAFETY RECALL FOR FORD FUSION DOOR LATCH SO I CALLED THE DEALER AND ALSO FORD CUSTOMER SERVICE BUT BOTH SAID THERE'S NO RECALL WITH MY VIN BUT I CAN HEAR IT AND I'M AFRAID THAT MY PASSENGER DOOR MIGHT OPEN WHILE DRIVING. FORD WANTS ME TO PAY OUT OF MY POCKET FOR DEALER TO LOOK AT IT BUT I'M BROKE DUE TO PENDAMIC.
Additional Notes:
EVERYTIME I GO OVER 60 MPH I HEAR A RATTLING NOSE FROM THE FRONT PASSENGER DOOR AND I KNOW THERE'S A SAFETY RECALL FOR FORD FUSION DOOR LATCH SO I CALLED THE DEALER AND ALSO FORD CUSTOMER SERVICE BUT BOTH SAID THERE'S NO RECALL WITH MY VIN BUT I CAN HEAR IT AND I'M AFRAID THAT MY PASSENGER DOOR MIGHT OPEN WHILE DRIVING. FORD WANTS ME TO PAY OUT OF MY POCKET FOR DEALER TO LOOK AT IT BUT I'M BROKE DUE TO PENDAMIC.
Mfg Campaign: 11377994
Recall Date: Dec 5, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,670 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
Corrective Action:
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,670 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
Additional Notes:
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,670 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
Mfg Campaign: 11341052
Recall Date: Jul 23, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,673 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
Corrective Action:
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,673 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
Additional Notes:
ON MAY 28TH, 2020 I TOOK MY 2016 FORD FUSION HYBRID IN FOR SERVING AT 42,673 MILES, BECAUSE OF MY VEHICLES LOSS OF POWER STEERING, STEERING WHEEL STUTTER AND A WINNING SOUND WHILE IN MOTION ON CITY STREET. MULTIPLE STEERING NOTIFICATION WARNING LIGHTS CAME ON, INCLUDING POWER STEERING ASSIST FAULT, ADVANCE TRAC FAULT, LANE KEEPING MALFUNCTION, AND PRE-COLLISION ASSIST NOT AVAILABLE. MY VEHICLES LOSS OF POWER STEERING WHILE IN TRAFFIC CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. ON MAY 29TH THE TECHNICIANS PERFORMED DIAGNOSTIC TEST, WHICH THEY TOLD ME INDICATED MY STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AND A WHEEL ALIGNMENT WOULD ALSO NEED TO DONE A WELL. PARTS WERE ORDERED AND ON JUNE 4TH THE SERVICE WORK WAS DONE. MY TOTAL COST WAS $3102.39. ON JUNE 27TH, LESS THAN A MONTH AFTER HAVING MY CAR SERVICE AND PAYING OVER $3,100.00 FOR THE REPLACEMENT OF MY STEERING RACK ASSEMBLY AND 4 WHEEL ALIGNMENT, PLUS DYNASTIC TEST, THE SAME PROBLEMS REOCCURRED WHILE I WAS DRIVING, PLUS AT VARIOUS SPEEDS THE POWER STEERING SEIZED, WHILE ATTEMPTING TO MAKE RIGHT AND LEFT TURNS WHILE BRAKING GOING DOWN HILL AND ALL THE STEERING MALFUNCTION NOTIFICATIONS CAME ON AND STEERING AGAIN BECAME DIFFICULT. I TOOK MY CAR BACK IN FOR SERVICING AGAIN FOR THE SAME PROBLEM. THEY KEPT MY CAR FOR 2 DAYS AND SAID THEY HADN'T RESET THE STEERING TRACK ASSEMBLY COMPUTER, WHICH THEY DID THEY NOW HAD TO DO LINE, BY LINE, INSTEAD OF JUST SELECTING THE RESET. WHY WASN'T THE COMPUTER RESET IN THE FIRST PLACE? INSTEAD OF CHARGING ME $3100 FOR A BRAND NEW ASSEMBLY? PLUS THE WORK ORDER AFTER MY SECOND VISIT TO SERVICE SAID THEY DID NOT SEE THE PROBLEMS I MENTIONED. A WEEK LATER THE PROBLEMS AND ALERTS WENT OFF AGAIN WHILE IN MOTION. I WILL BE TAKING MY CAR BACK IN. I DO NOT FEEL SAFE DRIVING THIS CAR ANY MORE.
Mfg Campaign: 11341056
Recall Date: Jul 23, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Corrective Action:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Additional Notes:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Mfg Campaign: 11331211
Recall Date: Jun 27, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Corrective Action:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Additional Notes:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Mfg Campaign: 11331211
Recall Date: Jun 27, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Corrective Action:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Additional Notes:
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Mfg Campaign: 11331211
Recall Date: Jun 27, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS 2016 FORD FUSION HYBRID. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE INTO DRIVE, THE VEHICLE FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO SHIFT THE VEHICLE FROM REVERSE TO THE DESIRED GEAR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. INVALID VIN
Corrective Action:
TL* THE CONTACT OWNS 2016 FORD FUSION HYBRID. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE INTO DRIVE, THE VEHICLE FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO SHIFT THE VEHICLE FROM REVERSE TO THE DESIRED GEAR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. INVALID VIN
Additional Notes:
TL* THE CONTACT OWNS 2016 FORD FUSION HYBRID. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE INTO DRIVE, THE VEHICLE FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO SHIFT THE VEHICLE FROM REVERSE TO THE DESIRED GEAR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. INVALID VIN
Mfg Campaign: 11324641
Recall Date: May 15, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
MY AIRBAG IN MY STEERING WHEEL IS POPPED UP AND THE SYNC SYSTEM FOR MY RADIO KEEPS DISCONNECTING AND JUST WILL NOT CONNECT AT ALL. DID A FACTORY RESET WITCH SOLVED THE PROBLEM FOR ONLY A COUPLE DAYS AND WENT BACK TO NOT WORKING AGAIN
Corrective Action:
MY AIRBAG IN MY STEERING WHEEL IS POPPED UP AND THE SYNC SYSTEM FOR MY RADIO KEEPS DISCONNECTING AND JUST WILL NOT CONNECT AT ALL. DID A FACTORY RESET WITCH SOLVED THE PROBLEM FOR ONLY A COUPLE DAYS AND WENT BACK TO NOT WORKING AGAIN
Additional Notes:
MY AIRBAG IN MY STEERING WHEEL IS POPPED UP AND THE SYNC SYSTEM FOR MY RADIO KEEPS DISCONNECTING AND JUST WILL NOT CONNECT AT ALL. DID A FACTORY RESET WITCH SOLVED THE PROBLEM FOR ONLY A COUPLE DAYS AND WENT BACK TO NOT WORKING AGAIN
Mfg Campaign: 11319300
Recall Date: Mar 26, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY AIRBAG IN MY STEERING WHEEL IS POPPED UP AND THE SYNC SYSTEM FOR MY RADIO KEEPS DISCONNECTING AND JUST WILL NOT CONNECT AT ALL. DID A FACTORY RESET WITCH SOLVED THE PROBLEM FOR ONLY A COUPLE DAYS AND WENT BACK TO NOT WORKING AGAIN
Corrective Action:
MY AIRBAG IN MY STEERING WHEEL IS POPPED UP AND THE SYNC SYSTEM FOR MY RADIO KEEPS DISCONNECTING AND JUST WILL NOT CONNECT AT ALL. DID A FACTORY RESET WITCH SOLVED THE PROBLEM FOR ONLY A COUPLE DAYS AND WENT BACK TO NOT WORKING AGAIN
Additional Notes:
MY AIRBAG IN MY STEERING WHEEL IS POPPED UP AND THE SYNC SYSTEM FOR MY RADIO KEEPS DISCONNECTING AND JUST WILL NOT CONNECT AT ALL. DID A FACTORY RESET WITCH SOLVED THE PROBLEM FOR ONLY A COUPLE DAYS AND WENT BACK TO NOT WORKING AGAIN
Mfg Campaign: 11319300
Recall Date: Mar 26, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAG LIGHT COMES ON AFTER YOU START THE CAR BUT THERE IS NO ISSUE. RECALL WAS FIXED RECENTLY AS WELL BUT APPARENTLY THE SENOR IS NOT COVERED IN THE RECALL.
Corrective Action:
AIRBAG LIGHT COMES ON AFTER YOU START THE CAR BUT THERE IS NO ISSUE. RECALL WAS FIXED RECENTLY AS WELL BUT APPARENTLY THE SENOR IS NOT COVERED IN THE RECALL.
Additional Notes:
AIRBAG LIGHT COMES ON AFTER YOU START THE CAR BUT THERE IS NO ISSUE. RECALL WAS FIXED RECENTLY AS WELL BUT APPARENTLY THE SENOR IS NOT COVERED IN THE RECALL.
Mfg Campaign: 11319149
Recall Date: Mar 24, 2020
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
I HAVE OWNED 5 MICHELIN ENERGY SAVER A/S TIRES, SIZE 225/50R17. THREE OF THEM DEVELOPED SIDEWALL BUBBLES IN LESS THAN 40,000 MILES, SOME WITHIN 5000 MILES OF PURCHASE. ALL TIRES HAD TO BE REPLACED SINCE DRIVING ON THESE TIRES COULD CAUSE DEATH. THIS TIRE IS DEFECTIVE AND SHOULD BE RECALLED.
Corrective Action:
I HAVE OWNED 5 MICHELIN ENERGY SAVER A/S TIRES, SIZE 225/50R17. THREE OF THEM DEVELOPED SIDEWALL BUBBLES IN LESS THAN 40,000 MILES, SOME WITHIN 5000 MILES OF PURCHASE. ALL TIRES HAD TO BE REPLACED SINCE DRIVING ON THESE TIRES COULD CAUSE DEATH. THIS TIRE IS DEFECTIVE AND SHOULD BE RECALLED.
Additional Notes:
I HAVE OWNED 5 MICHELIN ENERGY SAVER A/S TIRES, SIZE 225/50R17. THREE OF THEM DEVELOPED SIDEWALL BUBBLES IN LESS THAN 40,000 MILES, SOME WITHIN 5000 MILES OF PURCHASE. ALL TIRES HAD TO BE REPLACED SINCE DRIVING ON THESE TIRES COULD CAUSE DEATH. THIS TIRE IS DEFECTIVE AND SHOULD BE RECALLED.
Mfg Campaign: 11316485
Recall Date: Mar 6, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY, SUDDENLY THE CHECK ENGINE LIGHT WAS ON ALONG WITH SUDDEN LOSE OF ENGINE POWER. THE CAR ENTER SOME KIND OF SAFE MODE THAT CAN ONLY DRIVE UNDER 25 MPH. STEERING WHEEL WAS VERY HEAVY. IT RETURNED TO NORMAL AFTER SEVERAL RESTART. CHECK ENGINE LIGHT STILL ON. WENT TO THE DEALER THE NEXT DAY. THEY TOLD ME IT IS CAUSED BY A FAULTY SENSOR OF THE THROTTLE BODY.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY, SUDDENLY THE CHECK ENGINE LIGHT WAS ON ALONG WITH SUDDEN LOSE OF ENGINE POWER. THE CAR ENTER SOME KIND OF SAFE MODE THAT CAN ONLY DRIVE UNDER 25 MPH. STEERING WHEEL WAS VERY HEAVY. IT RETURNED TO NORMAL AFTER SEVERAL RESTART. CHECK ENGINE LIGHT STILL ON. WENT TO THE DEALER THE NEXT DAY. THEY TOLD ME IT IS CAUSED BY A FAULTY SENSOR OF THE THROTTLE BODY.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY, SUDDENLY THE CHECK ENGINE LIGHT WAS ON ALONG WITH SUDDEN LOSE OF ENGINE POWER. THE CAR ENTER SOME KIND OF SAFE MODE THAT CAN ONLY DRIVE UNDER 25 MPH. STEERING WHEEL WAS VERY HEAVY. IT RETURNED TO NORMAL AFTER SEVERAL RESTART. CHECK ENGINE LIGHT STILL ON. WENT TO THE DEALER THE NEXT DAY. THEY TOLD ME IT IS CAUSED BY A FAULTY SENSOR OF THE THROTTLE BODY.
Mfg Campaign: 11244572
Recall Date: Aug 17, 2019
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury