Complaints & Recalls
Consumer Complaints
96 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. Gear shift jammed (from 3 months of owning my car, until now -4 yrs). 2. Stop Safely Now Caution Light on. Vechile stops, then shuts off, can't turn it back on until about 20 minutes, Maybe Transmission? I am highly displeased! The transmission started to kick when this "Stop Safely Light" appeared. I could have been in a car accident.
Corrective Action:
1. Gear shift jammed (from 3 months of owning my car, until now -4 yrs). 2. Stop Safely Now Caution Light on. Vechile stops, then shuts off, can't turn it back on until about 20 minutes, Maybe Transmission? I am highly displeased! The transmission started to kick when this "Stop Safely Light" appeared. I could have been in a car accident.
Additional Notes:
1. Gear shift jammed (from 3 months of owning my car, until now -4 yrs). 2. Stop Safely Now Caution Light on. Vechile stops, then shuts off, can't turn it back on until about 20 minutes, Maybe Transmission? I am highly displeased! The transmission started to kick when this "Stop Safely Light" appeared. I could have been in a car accident.
Mfg Campaign: 11546979
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including Advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.
Corrective Action:
While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including Advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.
Additional Notes:
While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including Advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.
Mfg Campaign: 11537042
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including Advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.
Corrective Action:
While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including Advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.
Additional Notes:
While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including Advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.
Mfg Campaign: 11537042
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The lug nuts on the wheels swell nd tcannot be removed. This, in turn, causes an extreme danger when trying to change a flat tire on the side of the road.
Corrective Action:
The lug nuts on the wheels swell nd tcannot be removed. This, in turn, causes an extreme danger when trying to change a flat tire on the side of the road.
Additional Notes:
The lug nuts on the wheels swell nd tcannot be removed. This, in turn, causes an extreme danger when trying to change a flat tire on the side of the road.
Mfg Campaign: 11532094
Recall Date: Jul 13, 2023
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
I BOUGHT 4 TIRES ON 05/13/2023 FROM DISCOUNT TIRE. EXACTLY 40 DAYS (06/22/2023) FROM PURCHASE, THE SIDEWALL OF PSSANGER SIDE REAR TIRE BLEW OUT DRIVING DOWN A BUSY STREET WITH CAUSING OTHER VEHICLES TO MAKE ADVASIVE MOVES TO AVOID A COLLISSION. DISCOUNT TIRE REPLACED THE TIRE WITH A DIFFERENT MAKE OF TIRE WHILE STATING THAT THE BRAVURIS 5 IS NO LONGER MADE NOR SOLD. EXACTLY 21 DAYS LATER (07/13/2023) THE SECOND TIRE (DRIVER REAR) BLEW OUT THE SAME WAY THE FIRST ONE DID. BOTH TIRES BLEW IN THE EXACT SAME SPOT ON THE TIRE - CLOSE TO THE "SAFETY WARNING" LOCATION ON THE TIRE. THE FIRST INSTANCE I WAS TRAVELING AT 35MPH AND LUCKILY AVOIDED A COLLISION, THE 2ND TIME I WAS TRAVELING AT 10MPH TURNING A CORNER-AGAIN LUCKILY I WAS ABLE TO AVOID A COLLISION. FROM THE TIME THE TIRES WERE PURCHASED UNTIL THE 2ND TIRE BLEW OUT, THE VEHICLE HAD ONLY BEEN DRIVEN ABOUT 500-550 MILES TOTAL.
Corrective Action:
I BOUGHT 4 TIRES ON 05/13/2023 FROM DISCOUNT TIRE. EXACTLY 40 DAYS (06/22/2023) FROM PURCHASE, THE SIDEWALL OF PSSANGER SIDE REAR TIRE BLEW OUT DRIVING DOWN A BUSY STREET WITH CAUSING OTHER VEHICLES TO MAKE ADVASIVE MOVES TO AVOID A COLLISSION. DISCOUNT TIRE REPLACED THE TIRE WITH A DIFFERENT MAKE OF TIRE WHILE STATING THAT THE BRAVURIS 5 IS NO LONGER MADE NOR SOLD. EXACTLY 21 DAYS LATER (07/13/2023) THE SECOND TIRE (DRIVER REAR) BLEW OUT THE SAME WAY THE FIRST ONE DID. BOTH TIRES BLEW IN THE EXACT SAME SPOT ON THE TIRE - CLOSE TO THE "SAFETY WARNING" LOCATION ON THE TIRE. THE FIRST INSTANCE I WAS TRAVELING AT 35MPH AND LUCKILY AVOIDED A COLLISION, THE 2ND TIME I WAS TRAVELING AT 10MPH TURNING A CORNER-AGAIN LUCKILY I WAS ABLE TO AVOID A COLLISION. FROM THE TIME THE TIRES WERE PURCHASED UNTIL THE 2ND TIRE BLEW OUT, THE VEHICLE HAD ONLY BEEN DRIVEN ABOUT 500-550 MILES TOTAL.
Additional Notes:
I BOUGHT 4 TIRES ON 05/13/2023 FROM DISCOUNT TIRE. EXACTLY 40 DAYS (06/22/2023) FROM PURCHASE, THE SIDEWALL OF PSSANGER SIDE REAR TIRE BLEW OUT DRIVING DOWN A BUSY STREET WITH CAUSING OTHER VEHICLES TO MAKE ADVASIVE MOVES TO AVOID A COLLISSION. DISCOUNT TIRE REPLACED THE TIRE WITH A DIFFERENT MAKE OF TIRE WHILE STATING THAT THE BRAVURIS 5 IS NO LONGER MADE NOR SOLD. EXACTLY 21 DAYS LATER (07/13/2023) THE SECOND TIRE (DRIVER REAR) BLEW OUT THE SAME WAY THE FIRST ONE DID. BOTH TIRES BLEW IN THE EXACT SAME SPOT ON THE TIRE - CLOSE TO THE "SAFETY WARNING" LOCATION ON THE TIRE. THE FIRST INSTANCE I WAS TRAVELING AT 35MPH AND LUCKILY AVOIDED A COLLISION, THE 2ND TIME I WAS TRAVELING AT 10MPH TURNING A CORNER-AGAIN LUCKILY I WAS ABLE TO AVOID A COLLISION. FROM THE TIME THE TIRES WERE PURCHASED UNTIL THE 2ND TIRE BLEW OUT, THE VEHICLE HAD ONLY BEEN DRIVEN ABOUT 500-550 MILES TOTAL.
Mfg Campaign: 11532177
Recall Date: Jul 13, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the vacuum pump in a ford hybrid car model 2017. Yes is available for inspection. How was your safety or the safety of others put at risk?Is a big risk for me and others because is related to the brake system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the problem was diagnosed and confirmed by Ford car agency in SLP Mexico Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No only by the Ford agency in SLP Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes a red message was showed indicating review brake system, and the brake hand be activated when I was driving, I got this message at April 18th 2023, I pay to the ford car agency to review and they indicated that it was a sensor that dos not work so they reprogrammed it, then on June 27th the warning message appear again, then I reach the ford car agency and now they are telling me that the vacuum pump is failing and needs to be replaced
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the vacuum pump in a ford hybrid car model 2017. Yes is available for inspection. How was your safety or the safety of others put at risk?Is a big risk for me and others because is related to the brake system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the problem was diagnosed and confirmed by Ford car agency in SLP Mexico Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No only by the Ford agency in SLP Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes a red message was showed indicating review brake system, and the brake hand be activated when I was driving, I got this message at April 18th 2023, I pay to the ford car agency to review and they indicated that it was a sensor that dos not work so they reprogrammed it, then on June 27th the warning message appear again, then I reach the ford car agency and now they are telling me that the vacuum pump is failing and needs to be replaced
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the vacuum pump in a ford hybrid car model 2017. Yes is available for inspection. How was your safety or the safety of others put at risk?Is a big risk for me and others because is related to the brake system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the problem was diagnosed and confirmed by Ford car agency in SLP Mexico Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No only by the Ford agency in SLP Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes a red message was showed indicating review brake system, and the brake hand be activated when I was driving, I got this message at April 18th 2023, I pay to the ford car agency to review and they indicated that it was a sensor that dos not work so they reprogrammed it, then on June 27th the warning message appear again, then I reach the ford car agency and now they are telling me that the vacuum pump is failing and needs to be replaced
Mfg Campaign: 11530389
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the vacuum pump in a ford hybrid car model 2017. Yes is available for inspection. How was your safety or the safety of others put at risk?Is a big risk for me and others because is related to the brake system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the problem was diagnosed and confirmed by Ford car agency in SLP Mexico Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No only by the Ford agency in SLP Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes a red message was showed indicating review brake system, and the brake hand be activated when I was driving, I got this message at April 18th 2023, I pay to the ford car agency to review and they indicated that it was a sensor that dos not work so they reprogrammed it, then on June 27th the warning message appear again, then I reach the ford car agency and now they are telling me that the vacuum pump is failing and needs to be replaced
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the vacuum pump in a ford hybrid car model 2017. Yes is available for inspection. How was your safety or the safety of others put at risk?Is a big risk for me and others because is related to the brake system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the problem was diagnosed and confirmed by Ford car agency in SLP Mexico Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No only by the Ford agency in SLP Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes a red message was showed indicating review brake system, and the brake hand be activated when I was driving, I got this message at April 18th 2023, I pay to the ford car agency to review and they indicated that it was a sensor that dos not work so they reprogrammed it, then on June 27th the warning message appear again, then I reach the ford car agency and now they are telling me that the vacuum pump is failing and needs to be replaced
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed is the vacuum pump in a ford hybrid car model 2017. Yes is available for inspection. How was your safety or the safety of others put at risk?Is a big risk for me and others because is related to the brake system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the problem was diagnosed and confirmed by Ford car agency in SLP Mexico Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No only by the Ford agency in SLP Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes a red message was showed indicating review brake system, and the brake hand be activated when I was driving, I got this message at April 18th 2023, I pay to the ford car agency to review and they indicated that it was a sensor that dos not work so they reprogrammed it, then on June 27th the warning message appear again, then I reach the ford car agency and now they are telling me that the vacuum pump is failing and needs to be replaced
Mfg Campaign: 11530389
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Trunk unlatches itself when car is unlocked, has happened when backing out of driveway, it doesn’t do it for a few weeks then starts back up again,
Corrective Action:
Trunk unlatches itself when car is unlocked, has happened when backing out of driveway, it doesn’t do it for a few weeks then starts back up again,
Additional Notes:
Trunk unlatches itself when car is unlocked, has happened when backing out of driveway, it doesn’t do it for a few weeks then starts back up again,
Mfg Campaign: 11527289
Recall Date: Jun 15, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
SOME MONTHS AGO THE CHECK BRAKES LIGHT CAME ON. I WENT TO THE BRAKE SHOP AND THEY SAID THERE WAS A LITTLE WEAR ON THE REAR BRAKE PADS SO THEY REPLACED THEM AND CLEANED ALL THE BRAKES AND FILLED THE FLUID. I WAS FINE FOR A A WHILE THEN A FEW MONTHS AGO THE CHECK BRAKES LIGHT REAPPEARED. AT THAT TIME I SAW FORD WAS RECALLING MY CAR MODEL FOR FAULTY BRAKE LINES. I CALLED FORD AND THE LOCAL DEALER AND THEY SAID MY CAR IS NOT RECALLED YET. I ALSO EMAILED FORD WITH THE SAME REPLY. NOW I NOTICE IS I PARK MY CAR WHERE THE FRONT IS ELEVATED THE BRAKES ARE VERY LOOSE AND I HAVE TO PUMP THEM TO STOP WHEN I PUT THE CAR IN REVERSE.
Corrective Action:
SOME MONTHS AGO THE CHECK BRAKES LIGHT CAME ON. I WENT TO THE BRAKE SHOP AND THEY SAID THERE WAS A LITTLE WEAR ON THE REAR BRAKE PADS SO THEY REPLACED THEM AND CLEANED ALL THE BRAKES AND FILLED THE FLUID. I WAS FINE FOR A A WHILE THEN A FEW MONTHS AGO THE CHECK BRAKES LIGHT REAPPEARED. AT THAT TIME I SAW FORD WAS RECALLING MY CAR MODEL FOR FAULTY BRAKE LINES. I CALLED FORD AND THE LOCAL DEALER AND THEY SAID MY CAR IS NOT RECALLED YET. I ALSO EMAILED FORD WITH THE SAME REPLY. NOW I NOTICE IS I PARK MY CAR WHERE THE FRONT IS ELEVATED THE BRAKES ARE VERY LOOSE AND I HAVE TO PUMP THEM TO STOP WHEN I PUT THE CAR IN REVERSE.
Additional Notes:
SOME MONTHS AGO THE CHECK BRAKES LIGHT CAME ON. I WENT TO THE BRAKE SHOP AND THEY SAID THERE WAS A LITTLE WEAR ON THE REAR BRAKE PADS SO THEY REPLACED THEM AND CLEANED ALL THE BRAKES AND FILLED THE FLUID. I WAS FINE FOR A A WHILE THEN A FEW MONTHS AGO THE CHECK BRAKES LIGHT REAPPEARED. AT THAT TIME I SAW FORD WAS RECALLING MY CAR MODEL FOR FAULTY BRAKE LINES. I CALLED FORD AND THE LOCAL DEALER AND THEY SAID MY CAR IS NOT RECALLED YET. I ALSO EMAILED FORD WITH THE SAME REPLY. NOW I NOTICE IS I PARK MY CAR WHERE THE FRONT IS ELEVATED THE BRAKES ARE VERY LOOSE AND I HAVE TO PUMP THEM TO STOP WHEN I PUT THE CAR IN REVERSE.
Mfg Campaign: 11524752
Recall Date: May 31, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Corrective Action:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Additional Notes:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Mfg Campaign: 11522539
Recall Date: May 17, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Corrective Action:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Additional Notes:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Mfg Campaign: 11522539
Recall Date: May 17, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Corrective Action:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Additional Notes:
On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Control Module" (RCM) had failed and that the part I needed was on national backorder. I asked the sales person if this meant that my airbags wouldn't deploy in an accident. His answer was unclear, and he said that "the airbags would at least not deploy unintentionally". On May 6, 2023, I was involved in an accident and the airbags did NOT deploy. I am unsure if there was enough force during the accident that would have caused the airbags to deploy, or whether they should have deployed but did not due to the bad RCM component. Today, May 17, 2023, my car is currently being repaired at an auto body shop. I called Ford's customer service because I am concerned about driving with potentially non-working airbags. I was told that the part I need (HS7Z14B321H) is still on national backorder and may take at least two more months to be back in stock. Ford recommended filing a report with NHTSA. I feel that the car is not safe to drive and I am concerned for the safety of myself and passengers. Please let me know if you have any additional questions or recommend any solutions to resolve this situation. Thank you for your time.
Mfg Campaign: 11522539
Recall Date: May 17, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The steering wheel has been loose for a couple years and seems to be getting worse. There is a lot of play in the steering wheel. I know there have been recalls on other models and it seems like my car is affected as well.
Corrective Action:
The steering wheel has been loose for a couple years and seems to be getting worse. There is a lot of play in the steering wheel. I know there have been recalls on other models and it seems like my car is affected as well.
Additional Notes:
The steering wheel has been loose for a couple years and seems to be getting worse. There is a lot of play in the steering wheel. I know there have been recalls on other models and it seems like my car is affected as well.
Mfg Campaign: 11520083
Recall Date: May 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My FordPass app told me that the vehicle detected a misfire. So we took it to the auto shop to get an official diagnosis, and was informed that coolant is leaking and causing a misfire. They said it is a known issue in ford vehicles, yet there are no recalls or fixes for it. If the auto shop is unable to resolve the issue by replacing a seal, we will then have to have the engine replaced. If this is a common issue, then ford needs to open a recall and fix it. It is my main vehicle that I use and I have my 6 and 8 year old with me 99% of the time and would feel much safer knowing the issue is resolved
Corrective Action:
My FordPass app told me that the vehicle detected a misfire. So we took it to the auto shop to get an official diagnosis, and was informed that coolant is leaking and causing a misfire. They said it is a known issue in ford vehicles, yet there are no recalls or fixes for it. If the auto shop is unable to resolve the issue by replacing a seal, we will then have to have the engine replaced. If this is a common issue, then ford needs to open a recall and fix it. It is my main vehicle that I use and I have my 6 and 8 year old with me 99% of the time and would feel much safer knowing the issue is resolved
Additional Notes:
My FordPass app told me that the vehicle detected a misfire. So we took it to the auto shop to get an official diagnosis, and was informed that coolant is leaking and causing a misfire. They said it is a known issue in ford vehicles, yet there are no recalls or fixes for it. If the auto shop is unable to resolve the issue by replacing a seal, we will then have to have the engine replaced. If this is a common issue, then ford needs to open a recall and fix it. It is my main vehicle that I use and I have my 6 and 8 year old with me 99% of the time and would feel much safer knowing the issue is resolved
Mfg Campaign: 11517717
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT:ACTUATORS
Potential Consequences:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while shifting into gear, the gear shifter defaulted back to park(P). The contact stated that the shift system fault warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the parts to do the repair were back ordered and provided a case number. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while shifting into gear, the gear shifter defaulted back to park(P). The contact stated that the shift system fault warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the parts to do the repair were back ordered and provided a case number. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while shifting into gear, the gear shifter defaulted back to park(P). The contact stated that the shift system fault warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the parts to do the repair were back ordered and provided a case number. The failure mileage was approximately 80,000.
Mfg Campaign: 11506614
Recall Date: Feb 10, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was being serviced at the dealer, the dealer was unable to rotate the tires due to swollen lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was being serviced at the dealer, the dealer was unable to rotate the tires due to swollen lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was being serviced at the dealer, the dealer was unable to rotate the tires due to swollen lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000.
Mfg Campaign: 11503215
Recall Date: Jan 23, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I had just left my sons school and was on my way to pick up my daughter. In the middle of making a left turn into oncoming traffic, my steering wheel locked on me making it hard to complete the turn. Cars were approaching from both directions and honking at me to get out the way. I looked at the dash and noticed a message saying service advance trac. Then another came on saying no bill start assist. Then the traction lights came on. I was able to safely move out the way. I had 2 mechanics look at it. One said it was the steering rack and another said the electronic steering wasn’t communicating with the cars computer system. The one that said the communication was off plugged the car into some type of gadget and the car was working fine for a month or so. Then it happened again. I need my car but I am also afraid to drive it because of this.
Corrective Action:
I had just left my sons school and was on my way to pick up my daughter. In the middle of making a left turn into oncoming traffic, my steering wheel locked on me making it hard to complete the turn. Cars were approaching from both directions and honking at me to get out the way. I looked at the dash and noticed a message saying service advance trac. Then another came on saying no bill start assist. Then the traction lights came on. I was able to safely move out the way. I had 2 mechanics look at it. One said it was the steering rack and another said the electronic steering wasn’t communicating with the cars computer system. The one that said the communication was off plugged the car into some type of gadget and the car was working fine for a month or so. Then it happened again. I need my car but I am also afraid to drive it because of this.
Additional Notes:
I had just left my sons school and was on my way to pick up my daughter. In the middle of making a left turn into oncoming traffic, my steering wheel locked on me making it hard to complete the turn. Cars were approaching from both directions and honking at me to get out the way. I looked at the dash and noticed a message saying service advance trac. Then another came on saying no bill start assist. Then the traction lights came on. I was able to safely move out the way. I had 2 mechanics look at it. One said it was the steering rack and another said the electronic steering wasn’t communicating with the cars computer system. The one that said the communication was off plugged the car into some type of gadget and the car was working fine for a month or so. Then it happened again. I need my car but I am also afraid to drive it because of this.
Mfg Campaign: 11489759
Recall Date: Oct 18, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the "Stop Safely Now" message was displayed and the vehicle then lost motive power. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact stated that the transmission was replaced two years prior to the recurring failure. The failure mileage was approximately 131,000.
Corrective Action:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the "Stop Safely Now" message was displayed and the vehicle then lost motive power. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact stated that the transmission was replaced two years prior to the recurring failure. The failure mileage was approximately 131,000.
Additional Notes:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the "Stop Safely Now" message was displayed and the vehicle then lost motive power. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact stated that the transmission was replaced two years prior to the recurring failure. The failure mileage was approximately 131,000.
Mfg Campaign: 11471136
Recall Date: Jun 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On the dash board the tool light ranch come on , that’s when my car switch is stuck in park and won’t go into gear. It’s been happening for a while I took it to ford… NOTHING. October 28 is when the situation first started and was stuck in park for hours.
Corrective Action:
On the dash board the tool light ranch come on , that’s when my car switch is stuck in park and won’t go into gear. It’s been happening for a while I took it to ford… NOTHING. October 28 is when the situation first started and was stuck in park for hours.
Additional Notes:
On the dash board the tool light ranch come on , that’s when my car switch is stuck in park and won’t go into gear. It’s been happening for a while I took it to ford… NOTHING. October 28 is when the situation first started and was stuck in park for hours.
Mfg Campaign: 11471005
Recall Date: Jun 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at various speeds there was scraping sound coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V427000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 79,200.
Corrective Action:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at various speeds there was scraping sound coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V427000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 79,200.
Additional Notes:
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at various speeds there was scraping sound coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V427000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 79,200.
Mfg Campaign: 11460174
Recall Date: Apr 8, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury