Complaints & Recalls
Consumer Complaints
96 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FAILS TO START. BATTERY IS COMPLETELY DEAD. HAD INTO SERVICE DEPARTMENT 6 TIMES, HAVE FAILED TO CORRECT PROBLEM. BOUGHT NEW IN MAY 2017.
Corrective Action:
FAILS TO START. BATTERY IS COMPLETELY DEAD. HAD INTO SERVICE DEPARTMENT 6 TIMES, HAVE FAILED TO CORRECT PROBLEM. BOUGHT NEW IN MAY 2017.
Additional Notes:
FAILS TO START. BATTERY IS COMPLETELY DEAD. HAD INTO SERVICE DEPARTMENT 6 TIMES, HAVE FAILED TO CORRECT PROBLEM. BOUGHT NEW IN MAY 2017.
Mfg Campaign: 11089757
Recall Date: Apr 23, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Corrective Action:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Additional Notes:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Mfg Campaign: 11082375
Recall Date: Apr 1, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Corrective Action:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Additional Notes:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Mfg Campaign: 11082375
Recall Date: Apr 1, 2018
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Corrective Action:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Additional Notes:
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Mfg Campaign: 11082375
Recall Date: Apr 1, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD WEST (10751 W BROAD ST, GLEN ALLEN, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD WEST (10751 W BROAD ST, GLEN ALLEN, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD WEST (10751 W BROAD ST, GLEN ALLEN, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11079736
Recall Date: Mar 16, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE STEERING WHEEL SEEMED TO BE LOOSER THAN AVERAGE STEERING WHEELS. THE CONTACT CALLED WALNUT CREEK FORD (1800 N MAIN STREET, WALNUT, CA 94596, 925-932-2900) AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT PROVIDE PARTS FOR THE RECALL UNTIL APPROXIMATELY APRIL 30, 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,650. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE STEERING WHEEL SEEMED TO BE LOOSER THAN AVERAGE STEERING WHEELS. THE CONTACT CALLED WALNUT CREEK FORD (1800 N MAIN STREET, WALNUT, CA 94596, 925-932-2900) AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT PROVIDE PARTS FOR THE RECALL UNTIL APPROXIMATELY APRIL 30, 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,650. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE STEERING WHEEL SEEMED TO BE LOOSER THAN AVERAGE STEERING WHEELS. THE CONTACT CALLED WALNUT CREEK FORD (1800 N MAIN STREET, WALNUT, CA 94596, 925-932-2900) AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT PROVIDE PARTS FOR THE RECALL UNTIL APPROXIMATELY APRIL 30, 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,650. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11079810
Recall Date: Mar 16, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN I HAD TO BRAKE, THE CAR DID NOT RESPOND TO THE BRAKE EVEN THOUGH I HAD PRESSED HARD ON THE BRAKE. THE RESULT WAS THAT I HIT A CAR IN FRONT OF ME. SINCE IT WAS NOT HIGH SPEED TRAFFIC, MY INJURY WAS TRAUMA TO MY FOOT. THE CONCERN WAS THAT THERE WAS PLENTY OF TIME TO STOP, NOT AN 'EMERGENCY' STOP. I WAS ON A SURFACE STREET WHERE SPEED WAS 35-40 MILES PER HOUR. ALL AIR BAGS WERE DEPLOYED. THE CAR WAS TOWED AND DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY. AS A RESULT, UNABLE TO DO ANY OTHER INVESTIGATION. I DO NOT HAVE
Corrective Action:
WHEN I HAD TO BRAKE, THE CAR DID NOT RESPOND TO THE BRAKE EVEN THOUGH I HAD PRESSED HARD ON THE BRAKE. THE RESULT WAS THAT I HIT A CAR IN FRONT OF ME. SINCE IT WAS NOT HIGH SPEED TRAFFIC, MY INJURY WAS TRAUMA TO MY FOOT. THE CONCERN WAS THAT THERE WAS PLENTY OF TIME TO STOP, NOT AN 'EMERGENCY' STOP. I WAS ON A SURFACE STREET WHERE SPEED WAS 35-40 MILES PER HOUR. ALL AIR BAGS WERE DEPLOYED. THE CAR WAS TOWED AND DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY. AS A RESULT, UNABLE TO DO ANY OTHER INVESTIGATION. I DO NOT HAVE
Additional Notes:
WHEN I HAD TO BRAKE, THE CAR DID NOT RESPOND TO THE BRAKE EVEN THOUGH I HAD PRESSED HARD ON THE BRAKE. THE RESULT WAS THAT I HIT A CAR IN FRONT OF ME. SINCE IT WAS NOT HIGH SPEED TRAFFIC, MY INJURY WAS TRAUMA TO MY FOOT. THE CONCERN WAS THAT THERE WAS PLENTY OF TIME TO STOP, NOT AN 'EMERGENCY' STOP. I WAS ON A SURFACE STREET WHERE SPEED WAS 35-40 MILES PER HOUR. ALL AIR BAGS WERE DEPLOYED. THE CAR WAS TOWED AND DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY. AS A RESULT, UNABLE TO DO ANY OTHER INVESTIGATION. I DO NOT HAVE
Mfg Campaign: 11076148
Recall Date: Mar 4, 2018
Ford Motor Company
Defect Description:
EQUIPMENT
Potential Consequences:
CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS
Corrective Action:
CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS
Additional Notes:
CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS
Mfg Campaign: 11023149
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS
Corrective Action:
CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS
Additional Notes:
CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS
Mfg Campaign: 11023149
Recall Date: Sep 11, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I JUST BOUGHT A 2017 FORD FUSION. WHILE DRIVING ON A CALIFORNIA FREEWAY A ROCK HIT MY FRONT WINDSHIELD AT THE TOP RIGHT CORNER WHICH CAUSED A LONG STRESS CRACK ACROSS THE WINDOW. I CONTACTED THE DEALER AND THEY TELL ME THEY WON'T COVER IT. I'M INSURED. THAT'S NOT THE ISSUE. I WONDER IF THIS HAS BEEN REPORTED BY ANYONE ELSE WHO OWNS A FORD?. MY TOYOTA HAS BEEN HIT MANY TIMES AND HARDER THAN WHAT THIS ROCK DID BUT IT HAS NEVER SHOWN A FRACTURE LIKE THIS. PLEASE ADVISE. I CAN ALSO SEND PICS. A GLASS REPAIR COMPANY LOOKED AT IT AND ALSO TOLD ME THAT IT SHOULD NOT HAVE HAPPENED.
Corrective Action:
I JUST BOUGHT A 2017 FORD FUSION. WHILE DRIVING ON A CALIFORNIA FREEWAY A ROCK HIT MY FRONT WINDSHIELD AT THE TOP RIGHT CORNER WHICH CAUSED A LONG STRESS CRACK ACROSS THE WINDOW. I CONTACTED THE DEALER AND THEY TELL ME THEY WON'T COVER IT. I'M INSURED. THAT'S NOT THE ISSUE. I WONDER IF THIS HAS BEEN REPORTED BY ANYONE ELSE WHO OWNS A FORD?. MY TOYOTA HAS BEEN HIT MANY TIMES AND HARDER THAN WHAT THIS ROCK DID BUT IT HAS NEVER SHOWN A FRACTURE LIKE THIS. PLEASE ADVISE. I CAN ALSO SEND PICS. A GLASS REPAIR COMPANY LOOKED AT IT AND ALSO TOLD ME THAT IT SHOULD NOT HAVE HAPPENED.
Additional Notes:
I JUST BOUGHT A 2017 FORD FUSION. WHILE DRIVING ON A CALIFORNIA FREEWAY A ROCK HIT MY FRONT WINDSHIELD AT THE TOP RIGHT CORNER WHICH CAUSED A LONG STRESS CRACK ACROSS THE WINDOW. I CONTACTED THE DEALER AND THEY TELL ME THEY WON'T COVER IT. I'M INSURED. THAT'S NOT THE ISSUE. I WONDER IF THIS HAS BEEN REPORTED BY ANYONE ELSE WHO OWNS A FORD?. MY TOYOTA HAS BEEN HIT MANY TIMES AND HARDER THAN WHAT THIS ROCK DID BUT IT HAS NEVER SHOWN A FRACTURE LIKE THIS. PLEASE ADVISE. I CAN ALSO SEND PICS. A GLASS REPAIR COMPANY LOOKED AT IT AND ALSO TOLD ME THAT IT SHOULD NOT HAVE HAPPENED.
Mfg Campaign: 11000193
Recall Date: Jun 20, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TOOK CAR TO THE DEALER THE THIRD TIME FOR A PROBLEM WITH THE ONE TOUCH FEATURE WITH THE FRONT CAR WINDOWS . CALLED ON 4/25/2017 AND TALKED TO REPAIR DEPT. AT GLENN FORD; HE EXPLAIN HIS REMEDY ABOUT THE SWITCH UP TIL CLICKING; UTUBE HAD SIMILAR BUT DOESN'T WORK ON MINE. HE SEARCH FOR SERVICE BULLETINS AND INDICATED SOMETHING NEW ..REPROGRAM.SET AN APPOINT NEXT DAY AT 10AM . ARRIVED AT 9:55 AM AND WAS RTOLD THEY WERE RUNNING BEHIND. LATER AT 10:20 THEY PULLED THE CAR INTO THE BACK LOT. I IMMEDIATELY WENT TO DAN ,THE SERVICE ADVISOR, AND ASKED FOR MY KEYS SINCE I HAD AN APPOINTMENT FOR !0:00AM AND EVIDENTLY MY PROBLEM ,3RD TIME ,WASN'T IMPORTANT TO THEM AND THAT I WOULD GO TO ANOTHER DEALER. HE SAID THEY WERE BRINGING IT RIGHT IN. 10:45 SAID MECHANIC WAS DOWNLOADING A NEW FIX THAT WAS JUST RECEIVED. 11:00 AM I PEERED INTO THE SHOP AND THE WINDOW STILL WAS NOT WORKING PROPERLY. 11:15 HE CAME AND THE FIX DIDN'T WOTK AND LET ME DRIVE OFF AND SAID HE WOULD BE IN TOUCH. NO COPY OF WORK DONE. NEEDLESS TO SAY AFTER 3 MONTHS; I CAN'T BELIEVE FORD EGINEERS CAN GET A SOFTWARE BUG REPAIR OR A TEMPORARY WORK AROUND. I THINK I'LL ASH FOR EXTENDED WARRANTY ON MY CARS WINDOWS AS MUCH AS THEY HAVE BEEN OVER-USED TRYING TO REPAIR ;JUST HOPE I DON'T GET RAIN DAMAGE SINCE AT TIMES IT IS VERY DIFFICULT TO GET "ALMOST" CLOSED BEFORE THE WINDOWS AUTOMATICALLY REVERSE AND GO DOWN.THIS HAPPENS ANY TIME INTERMITTENTLY AND ROTATES BETWEEN THE DRIVER AND PASSENGER WINDOWS.
Corrective Action:
TOOK CAR TO THE DEALER THE THIRD TIME FOR A PROBLEM WITH THE ONE TOUCH FEATURE WITH THE FRONT CAR WINDOWS . CALLED ON 4/25/2017 AND TALKED TO REPAIR DEPT. AT GLENN FORD; HE EXPLAIN HIS REMEDY ABOUT THE SWITCH UP TIL CLICKING; UTUBE HAD SIMILAR BUT DOESN'T WORK ON MINE. HE SEARCH FOR SERVICE BULLETINS AND INDICATED SOMETHING NEW ..REPROGRAM.SET AN APPOINT NEXT DAY AT 10AM . ARRIVED AT 9:55 AM AND WAS RTOLD THEY WERE RUNNING BEHIND. LATER AT 10:20 THEY PULLED THE CAR INTO THE BACK LOT. I IMMEDIATELY WENT TO DAN ,THE SERVICE ADVISOR, AND ASKED FOR MY KEYS SINCE I HAD AN APPOINTMENT FOR !0:00AM AND EVIDENTLY MY PROBLEM ,3RD TIME ,WASN'T IMPORTANT TO THEM AND THAT I WOULD GO TO ANOTHER DEALER. HE SAID THEY WERE BRINGING IT RIGHT IN. 10:45 SAID MECHANIC WAS DOWNLOADING A NEW FIX THAT WAS JUST RECEIVED. 11:00 AM I PEERED INTO THE SHOP AND THE WINDOW STILL WAS NOT WORKING PROPERLY. 11:15 HE CAME AND THE FIX DIDN'T WOTK AND LET ME DRIVE OFF AND SAID HE WOULD BE IN TOUCH. NO COPY OF WORK DONE. NEEDLESS TO SAY AFTER 3 MONTHS; I CAN'T BELIEVE FORD EGINEERS CAN GET A SOFTWARE BUG REPAIR OR A TEMPORARY WORK AROUND. I THINK I'LL ASH FOR EXTENDED WARRANTY ON MY CARS WINDOWS AS MUCH AS THEY HAVE BEEN OVER-USED TRYING TO REPAIR ;JUST HOPE I DON'T GET RAIN DAMAGE SINCE AT TIMES IT IS VERY DIFFICULT TO GET "ALMOST" CLOSED BEFORE THE WINDOWS AUTOMATICALLY REVERSE AND GO DOWN.THIS HAPPENS ANY TIME INTERMITTENTLY AND ROTATES BETWEEN THE DRIVER AND PASSENGER WINDOWS.
Additional Notes:
TOOK CAR TO THE DEALER THE THIRD TIME FOR A PROBLEM WITH THE ONE TOUCH FEATURE WITH THE FRONT CAR WINDOWS . CALLED ON 4/25/2017 AND TALKED TO REPAIR DEPT. AT GLENN FORD; HE EXPLAIN HIS REMEDY ABOUT THE SWITCH UP TIL CLICKING; UTUBE HAD SIMILAR BUT DOESN'T WORK ON MINE. HE SEARCH FOR SERVICE BULLETINS AND INDICATED SOMETHING NEW ..REPROGRAM.SET AN APPOINT NEXT DAY AT 10AM . ARRIVED AT 9:55 AM AND WAS RTOLD THEY WERE RUNNING BEHIND. LATER AT 10:20 THEY PULLED THE CAR INTO THE BACK LOT. I IMMEDIATELY WENT TO DAN ,THE SERVICE ADVISOR, AND ASKED FOR MY KEYS SINCE I HAD AN APPOINTMENT FOR !0:00AM AND EVIDENTLY MY PROBLEM ,3RD TIME ,WASN'T IMPORTANT TO THEM AND THAT I WOULD GO TO ANOTHER DEALER. HE SAID THEY WERE BRINGING IT RIGHT IN. 10:45 SAID MECHANIC WAS DOWNLOADING A NEW FIX THAT WAS JUST RECEIVED. 11:00 AM I PEERED INTO THE SHOP AND THE WINDOW STILL WAS NOT WORKING PROPERLY. 11:15 HE CAME AND THE FIX DIDN'T WOTK AND LET ME DRIVE OFF AND SAID HE WOULD BE IN TOUCH. NO COPY OF WORK DONE. NEEDLESS TO SAY AFTER 3 MONTHS; I CAN'T BELIEVE FORD EGINEERS CAN GET A SOFTWARE BUG REPAIR OR A TEMPORARY WORK AROUND. I THINK I'LL ASH FOR EXTENDED WARRANTY ON MY CARS WINDOWS AS MUCH AS THEY HAVE BEEN OVER-USED TRYING TO REPAIR ;JUST HOPE I DON'T GET RAIN DAMAGE SINCE AT TIMES IT IS VERY DIFFICULT TO GET "ALMOST" CLOSED BEFORE THE WINDOWS AUTOMATICALLY REVERSE AND GO DOWN.THIS HAPPENS ANY TIME INTERMITTENTLY AND ROTATES BETWEEN THE DRIVER AND PASSENGER WINDOWS.
Mfg Campaign: 10981154
Recall Date: Apr 27, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR IS EQUIPPED WITH AUTO LOCK THAT CANNOT BE DISABLED. THIS POSES A SERIOUS SAFETY ISSUE. I AM A SENIOR CITIZEN AND IF SOMETHING MEDICAL SHOULD HAPPEN TO ME WHILE DRIVING, I WANT TO BE SURE THE DOORS ARE UNLOCKED WHEN HELP ARRIVES. IF I FORGET TO UNLOCK THE DOORS AFTER THE AUTO LOCK LOCKS THEM, I COULD BE IN TROUBLE. FORD SAYS THE AUTO LOCK FEATURE IS A REGIONAL FEATURE, BUT SOME FUSION ON MY DEALERS LOT HAVE AUTO LOCK DISABLE, OTHERS DO NOT. IF IT IS A REGIONAL FEATURE, FORD IS SELLING MODELS OUTSIDE THE REGION. I HAVE READ THE OWNER'S MANUAL FROM COVER TO COVER AND RESEARCHED THE INTERNET TO SEE IF ANY SOLUTION WAS AVAILABLE. MY PREVIOUS CAR WAS A FORD FOCUS, ALSO WITH AUTO LOCK, BUT THERE WAS A WORK AROUND TO DISABLE THE FEATURE. I CONSIDER THIS TO BE A SERIOUS SAFETY ISSUE AND HOPE THAT A SOLUTION WITH FORD CAN BE REACHED. THANKS
Corrective Action:
CAR IS EQUIPPED WITH AUTO LOCK THAT CANNOT BE DISABLED. THIS POSES A SERIOUS SAFETY ISSUE. I AM A SENIOR CITIZEN AND IF SOMETHING MEDICAL SHOULD HAPPEN TO ME WHILE DRIVING, I WANT TO BE SURE THE DOORS ARE UNLOCKED WHEN HELP ARRIVES. IF I FORGET TO UNLOCK THE DOORS AFTER THE AUTO LOCK LOCKS THEM, I COULD BE IN TROUBLE. FORD SAYS THE AUTO LOCK FEATURE IS A REGIONAL FEATURE, BUT SOME FUSION ON MY DEALERS LOT HAVE AUTO LOCK DISABLE, OTHERS DO NOT. IF IT IS A REGIONAL FEATURE, FORD IS SELLING MODELS OUTSIDE THE REGION. I HAVE READ THE OWNER'S MANUAL FROM COVER TO COVER AND RESEARCHED THE INTERNET TO SEE IF ANY SOLUTION WAS AVAILABLE. MY PREVIOUS CAR WAS A FORD FOCUS, ALSO WITH AUTO LOCK, BUT THERE WAS A WORK AROUND TO DISABLE THE FEATURE. I CONSIDER THIS TO BE A SERIOUS SAFETY ISSUE AND HOPE THAT A SOLUTION WITH FORD CAN BE REACHED. THANKS
Additional Notes:
CAR IS EQUIPPED WITH AUTO LOCK THAT CANNOT BE DISABLED. THIS POSES A SERIOUS SAFETY ISSUE. I AM A SENIOR CITIZEN AND IF SOMETHING MEDICAL SHOULD HAPPEN TO ME WHILE DRIVING, I WANT TO BE SURE THE DOORS ARE UNLOCKED WHEN HELP ARRIVES. IF I FORGET TO UNLOCK THE DOORS AFTER THE AUTO LOCK LOCKS THEM, I COULD BE IN TROUBLE. FORD SAYS THE AUTO LOCK FEATURE IS A REGIONAL FEATURE, BUT SOME FUSION ON MY DEALERS LOT HAVE AUTO LOCK DISABLE, OTHERS DO NOT. IF IT IS A REGIONAL FEATURE, FORD IS SELLING MODELS OUTSIDE THE REGION. I HAVE READ THE OWNER'S MANUAL FROM COVER TO COVER AND RESEARCHED THE INTERNET TO SEE IF ANY SOLUTION WAS AVAILABLE. MY PREVIOUS CAR WAS A FORD FOCUS, ALSO WITH AUTO LOCK, BUT THERE WAS A WORK AROUND TO DISABLE THE FEATURE. I CONSIDER THIS TO BE A SERIOUS SAFETY ISSUE AND HOPE THAT A SOLUTION WITH FORD CAN BE REACHED. THANKS
Mfg Campaign: 10970385
Recall Date: Apr 3, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED OR DRIVEN IN INCLEMENT WEATHER WITHOUT PUTTING A PLASTIC BACK OVER THE WINDOW AREA OF THE DOOR -- THUS OBSTRUCTING THE DRIVER'S VIEW TO THE LEFT.
Corrective Action:
2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED OR DRIVEN IN INCLEMENT WEATHER WITHOUT PUTTING A PLASTIC BACK OVER THE WINDOW AREA OF THE DOOR -- THUS OBSTRUCTING THE DRIVER'S VIEW TO THE LEFT.
Additional Notes:
2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED OR DRIVEN IN INCLEMENT WEATHER WITHOUT PUTTING A PLASTIC BACK OVER THE WINDOW AREA OF THE DOOR -- THUS OBSTRUCTING THE DRIVER'S VIEW TO THE LEFT.
Mfg Campaign: 10957461
Recall Date: Feb 28, 2017
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED OR DRIVEN IN INCLEMENT WEATHER WITHOUT PUTTING A PLASTIC BACK OVER THE WINDOW AREA OF THE DOOR -- THUS OBSTRUCTING THE DRIVER'S VIEW TO THE LEFT.
Corrective Action:
2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED OR DRIVEN IN INCLEMENT WEATHER WITHOUT PUTTING A PLASTIC BACK OVER THE WINDOW AREA OF THE DOOR -- THUS OBSTRUCTING THE DRIVER'S VIEW TO THE LEFT.
Additional Notes:
2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED OR DRIVEN IN INCLEMENT WEATHER WITHOUT PUTTING A PLASTIC BACK OVER THE WINDOW AREA OF THE DOOR -- THUS OBSTRUCTING THE DRIVER'S VIEW TO THE LEFT.
Mfg Campaign: 10957461
Recall Date: Feb 28, 2017
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
UNABLE TO DRIVE AT TRAFFIC FLOW DURING RAIN, WIPERS UNABLE TO ALLOW A SAFE VIEW ON FAST OR SLOW SPEED, ONGOING ISSUE HAVE NOT WENT TO DEALER ASSUME ITS JUST POOR DESIGN.
Corrective Action:
UNABLE TO DRIVE AT TRAFFIC FLOW DURING RAIN, WIPERS UNABLE TO ALLOW A SAFE VIEW ON FAST OR SLOW SPEED, ONGOING ISSUE HAVE NOT WENT TO DEALER ASSUME ITS JUST POOR DESIGN.
Additional Notes:
UNABLE TO DRIVE AT TRAFFIC FLOW DURING RAIN, WIPERS UNABLE TO ALLOW A SAFE VIEW ON FAST OR SLOW SPEED, ONGOING ISSUE HAVE NOT WENT TO DEALER ASSUME ITS JUST POOR DESIGN.
Mfg Campaign: 10956926
Recall Date: Feb 25, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VIN ASSIGNED TO THE VEHICLE MISIDENTIFIES THE MODEL AS "TITANIUM HYBRID". WITH THE 2017 FORD DESIGNED A NEW EDITION OF FUSION TO BE A "PLATINUM HYBRID" WHICH HAS A MSRP ABOVE THE "TITANIUM HYBRID" BY $6,500. I CONTACT FORD CUSTOMER SERVICE CENTER AND THEY INFORMED ME IT WAS A DEALER ISSUE TO CORRECT THE VIN?? THE DEALER IS CALLED THE REGIONAL OFFICE FOR ASSISTANCE. I BELIEVE THAT FORD DOES NOT UNDERSTAND IT RESPONSIBLE TO PROVE CORRECT DATA ASSOCIATED WITH A VIN. INSURANCE COMPANIES AND FINANCIAL COMPANIES RELY ON THE DATA FROM THE VIN.
Corrective Action:
THE VIN ASSIGNED TO THE VEHICLE MISIDENTIFIES THE MODEL AS "TITANIUM HYBRID". WITH THE 2017 FORD DESIGNED A NEW EDITION OF FUSION TO BE A "PLATINUM HYBRID" WHICH HAS A MSRP ABOVE THE "TITANIUM HYBRID" BY $6,500. I CONTACT FORD CUSTOMER SERVICE CENTER AND THEY INFORMED ME IT WAS A DEALER ISSUE TO CORRECT THE VIN?? THE DEALER IS CALLED THE REGIONAL OFFICE FOR ASSISTANCE. I BELIEVE THAT FORD DOES NOT UNDERSTAND IT RESPONSIBLE TO PROVE CORRECT DATA ASSOCIATED WITH A VIN. INSURANCE COMPANIES AND FINANCIAL COMPANIES RELY ON THE DATA FROM THE VIN.
Additional Notes:
THE VIN ASSIGNED TO THE VEHICLE MISIDENTIFIES THE MODEL AS "TITANIUM HYBRID". WITH THE 2017 FORD DESIGNED A NEW EDITION OF FUSION TO BE A "PLATINUM HYBRID" WHICH HAS A MSRP ABOVE THE "TITANIUM HYBRID" BY $6,500. I CONTACT FORD CUSTOMER SERVICE CENTER AND THEY INFORMED ME IT WAS A DEALER ISSUE TO CORRECT THE VIN?? THE DEALER IS CALLED THE REGIONAL OFFICE FOR ASSISTANCE. I BELIEVE THAT FORD DOES NOT UNDERSTAND IT RESPONSIBLE TO PROVE CORRECT DATA ASSOCIATED WITH A VIN. INSURANCE COMPANIES AND FINANCIAL COMPANIES RELY ON THE DATA FROM THE VIN.
Mfg Campaign: 10894834
Recall Date: Aug 10, 2016
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