Complaints & Recalls
Consumer Complaints
73 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving down the road and suddenly all the lights came on and lost power steering there was no warning. Nothing. It stopped working. I then see something today in regards to this being an issue and when I contact ford about it was nothing we can do. Ford did not make this very public and I bet if you people expanded this to other newer models and made it public you might find more people that have had the same issue and thought it was just their car.
Corrective Action:
Driving down the road and suddenly all the lights came on and lost power steering there was no warning. Nothing. It stopped working. I then see something today in regards to this being an issue and when I contact ford about it was nothing we can do. Ford did not make this very public and I bet if you people expanded this to other newer models and made it public you might find more people that have had the same issue and thought it was just their car.
Additional Notes:
Driving down the road and suddenly all the lights came on and lost power steering there was no warning. Nothing. It stopped working. I then see something today in regards to this being an issue and when I contact ford about it was nothing we can do. Ford did not make this very public and I bet if you people expanded this to other newer models and made it public you might find more people that have had the same issue and thought it was just their car.
Mfg Campaign: 11571624
Recall Date: Feb 13, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The vehicle was jumpstarted. After jumpstarting the vehicle, the vehicle performed normally. However, the contact stated that the battery failure became a regular failure. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 82,000.
Corrective Action:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The vehicle was jumpstarted. After jumpstarting the vehicle, the vehicle performed normally. However, the contact stated that the battery failure became a regular failure. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 82,000.
Additional Notes:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The vehicle was jumpstarted. After jumpstarting the vehicle, the vehicle performed normally. However, the contact stated that the battery failure became a regular failure. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 82,000.
Mfg Campaign: 11571043
Recall Date: Feb 9, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that after starting the vehicle and depressing the brake pedal, there was a grinding sound coming from the front brake pads. After shifting into drive, the message "Emergency Brake Failure, Vehicle Shutting Off" was displayed and the vehicle turned off. After restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 180,000.
Corrective Action:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that after starting the vehicle and depressing the brake pedal, there was a grinding sound coming from the front brake pads. After shifting into drive, the message "Emergency Brake Failure, Vehicle Shutting Off" was displayed and the vehicle turned off. After restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 180,000.
Additional Notes:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that after starting the vehicle and depressing the brake pedal, there was a grinding sound coming from the front brake pads. After shifting into drive, the message "Emergency Brake Failure, Vehicle Shutting Off" was displayed and the vehicle turned off. After restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 180,000.
Mfg Campaign: 11558984
Recall Date: Dec 7, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have a problem with the variable speed windshield wipers. This has occurred twice now in the past 2 weeks or so and I paid a little closer attention to the symptoms the second time (yesterday). When the problem occurs, the wipers have only ONE speed: LOW. The speed does not increase as the rain gets heavier AND you can not increase the speed by switching the selector to HIGH either. So.....as the rain gets heavier, the visibility gets REALLY bad and the only solution seems to be to slow WAY down, which is not a good thing to suddenly do on a "freeway". I was able to determine if I select OFF on the wiper control and then turn it back ON, the problem (sometimes) goes away and the wipers operate normally.......for a while. Of course, turning the wipers OFF during heavy rain isn't a good thing to do either. I am calling my Ford dealer today to make an appointment for service. Since the condition has been intermittent (so far), I fear that their answer might be "no trouble found" if they can't observe the failure themselves.
Corrective Action:
I have a problem with the variable speed windshield wipers. This has occurred twice now in the past 2 weeks or so and I paid a little closer attention to the symptoms the second time (yesterday). When the problem occurs, the wipers have only ONE speed: LOW. The speed does not increase as the rain gets heavier AND you can not increase the speed by switching the selector to HIGH either. So.....as the rain gets heavier, the visibility gets REALLY bad and the only solution seems to be to slow WAY down, which is not a good thing to suddenly do on a "freeway". I was able to determine if I select OFF on the wiper control and then turn it back ON, the problem (sometimes) goes away and the wipers operate normally.......for a while. Of course, turning the wipers OFF during heavy rain isn't a good thing to do either. I am calling my Ford dealer today to make an appointment for service. Since the condition has been intermittent (so far), I fear that their answer might be "no trouble found" if they can't observe the failure themselves.
Additional Notes:
I have a problem with the variable speed windshield wipers. This has occurred twice now in the past 2 weeks or so and I paid a little closer attention to the symptoms the second time (yesterday). When the problem occurs, the wipers have only ONE speed: LOW. The speed does not increase as the rain gets heavier AND you can not increase the speed by switching the selector to HIGH either. So.....as the rain gets heavier, the visibility gets REALLY bad and the only solution seems to be to slow WAY down, which is not a good thing to suddenly do on a "freeway". I was able to determine if I select OFF on the wiper control and then turn it back ON, the problem (sometimes) goes away and the wipers operate normally.......for a while. Of course, turning the wipers OFF during heavy rain isn't a good thing to do either. I am calling my Ford dealer today to make an appointment for service. Since the condition has been intermittent (so far), I fear that their answer might be "no trouble found" if they can't observe the failure themselves.
Mfg Campaign: 11545118
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2018 Ford Fusion. The contact stated that while driving at 40 MPH, she was rear-ended by another vehicle. The air bags did not deploy. A police report was filed, and injuries were reported. The contact was later treated for various bruising in an area hospital, as well as receiving a CT scan and an x-ray of her left ankle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic; instead, it was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Corrective Action:
The contact owned a 2018 Ford Fusion. The contact stated that while driving at 40 MPH, she was rear-ended by another vehicle. The air bags did not deploy. A police report was filed, and injuries were reported. The contact was later treated for various bruising in an area hospital, as well as receiving a CT scan and an x-ray of her left ankle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic; instead, it was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Additional Notes:
The contact owned a 2018 Ford Fusion. The contact stated that while driving at 40 MPH, she was rear-ended by another vehicle. The air bags did not deploy. A police report was filed, and injuries were reported. The contact was later treated for various bruising in an area hospital, as well as receiving a CT scan and an x-ray of her left ankle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic; instead, it was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Mfg Campaign: 11543940
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.
Mfg Campaign: 11539472
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.
Mfg Campaign: 11539472
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? -Engine/Coolant System How was your safety or the safety of others put at risk? -Coolant is being drained by engine. Subsequently, the coolant is going in to the engine, causing overheating, and potentially, a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, I have the repair estimate. There is a class-action lawsuit in California over this issue Case No. 2:20-cv-01796-TLN-CKD Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Same as above Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, engine overheating lights would turn on.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? -Engine/Coolant System How was your safety or the safety of others put at risk? -Coolant is being drained by engine. Subsequently, the coolant is going in to the engine, causing overheating, and potentially, a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, I have the repair estimate. There is a class-action lawsuit in California over this issue Case No. 2:20-cv-01796-TLN-CKD Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Same as above Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, engine overheating lights would turn on.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? -Engine/Coolant System How was your safety or the safety of others put at risk? -Coolant is being drained by engine. Subsequently, the coolant is going in to the engine, causing overheating, and potentially, a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, I have the repair estimate. There is a class-action lawsuit in California over this issue Case No. 2:20-cv-01796-TLN-CKD Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Same as above Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, engine overheating lights would turn on.
Mfg Campaign: 11536863
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car has to replace the TRANSMISSION with 54.275 miles . The reason for chance was , when accerating car maked a loud ratlling/screeching noise, from internal noise from transmission. Santa Monica Ford Lincoln Dealer did the job. Then after about driving 35.000 miles, againg The same noise. I tool The car back to SANTA MONICA FORD LINCOLN DEALER, and they (Car had 96000 miles, that time) and they refused to fix it again. They Cheked it, and found the same problema with this transmission. My car is Parking for over a year. FORD never help.
Corrective Action:
My car has to replace the TRANSMISSION with 54.275 miles . The reason for chance was , when accerating car maked a loud ratlling/screeching noise, from internal noise from transmission. Santa Monica Ford Lincoln Dealer did the job. Then after about driving 35.000 miles, againg The same noise. I tool The car back to SANTA MONICA FORD LINCOLN DEALER, and they (Car had 96000 miles, that time) and they refused to fix it again. They Cheked it, and found the same problema with this transmission. My car is Parking for over a year. FORD never help.
Additional Notes:
My car has to replace the TRANSMISSION with 54.275 miles . The reason for chance was , when accerating car maked a loud ratlling/screeching noise, from internal noise from transmission. Santa Monica Ford Lincoln Dealer did the job. Then after about driving 35.000 miles, againg The same noise. I tool The car back to SANTA MONICA FORD LINCOLN DEALER, and they (Car had 96000 miles, that time) and they refused to fix it again. They Cheked it, and found the same problema with this transmission. My car is Parking for over a year. FORD never help.
Mfg Campaign: 11531691
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Corrective Action:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Additional Notes:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Mfg Campaign: 11526971
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Corrective Action:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Additional Notes:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Mfg Campaign: 11526971
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
FIRERELATED
Potential Consequences:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Corrective Action:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Additional Notes:
On May 26, 2023, after I started moving from stop at a traffic light, I rear ended the vehicle in front of me when it came to a sudden stop. My speed was between 25 - 35 mph at most. My front and side curtain airbags deployed, the hood was crumpled and fascia was damaged as expected. However after 10 minutes or so, flames started coming from underneath the hood and within a few minutes the engine compartment was on fire. The Fire Department arrived and put out the fire but had to break the windshield and rip off the fender to aim the fire hoses.
Mfg Campaign: 11526971
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced and that the fuel filler pump and fuel door actuator need to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced and that the fuel filler pump and fuel door actuator need to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced and that the fuel filler pump and fuel door actuator need to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.
Mfg Campaign: 11526630
Recall Date: Jun 12, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced and that the fuel filler pump and fuel door actuator need to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced and that the fuel filler pump and fuel door actuator need to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM module needed to be replaced and that the fuel filler pump and fuel door actuator need to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.
Mfg Campaign: 11526630
Recall Date: Jun 12, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Swolen Wheel Lug Nuts (all wheels) had to be replaced to rotate tires and check brakes properly during routine maintence at a cost of $321.29 at Lindsay Ford if Wheaton, MD
Corrective Action:
Swolen Wheel Lug Nuts (all wheels) had to be replaced to rotate tires and check brakes properly during routine maintence at a cost of $321.29 at Lindsay Ford if Wheaton, MD
Additional Notes:
Swolen Wheel Lug Nuts (all wheels) had to be replaced to rotate tires and check brakes properly during routine maintence at a cost of $321.29 at Lindsay Ford if Wheaton, MD
Mfg Campaign: 11525013
Recall Date: Jun 2, 2023
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
Doors lock besides driver door if it does lock ot locks you inside the vehicle only way to get out is to roll down the window and open from outside or climb over to get out of a different door! I have had to climb out of the window to get out my car before.
Corrective Action:
Doors lock besides driver door if it does lock ot locks you inside the vehicle only way to get out is to roll down the window and open from outside or climb over to get out of a different door! I have had to climb out of the window to get out my car before.
Additional Notes:
Doors lock besides driver door if it does lock ot locks you inside the vehicle only way to get out is to roll down the window and open from outside or climb over to get out of a different door! I have had to climb out of the window to get out my car before.
Mfg Campaign: 11492985
Recall Date: Nov 9, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown. My wrench light has came on 3 times since owning this car. The first 2 times it has came on I was not able to switch out of park after starting my car, but shortly after the light went off on its own and I was able to drive my car. This Friday (8/26/22), when on my way to work the wrench light came on again and this time stayed on, I was not able to switch out of park from starting it as well. I had my car towed and I’m currently waiting for the mechanic to see what’s wrong with my car( 8/27/22)
Corrective Action:
Unknown. My wrench light has came on 3 times since owning this car. The first 2 times it has came on I was not able to switch out of park after starting my car, but shortly after the light went off on its own and I was able to drive my car. This Friday (8/26/22), when on my way to work the wrench light came on again and this time stayed on, I was not able to switch out of park from starting it as well. I had my car towed and I’m currently waiting for the mechanic to see what’s wrong with my car( 8/27/22)
Additional Notes:
Unknown. My wrench light has came on 3 times since owning this car. The first 2 times it has came on I was not able to switch out of park after starting my car, but shortly after the light went off on its own and I was able to drive my car. This Friday (8/26/22), when on my way to work the wrench light came on again and this time stayed on, I was not able to switch out of park from starting it as well. I had my car towed and I’m currently waiting for the mechanic to see what’s wrong with my car( 8/27/22)
Mfg Campaign: 11481580
Recall Date: Aug 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2 weeks ago I went to drive my car and an error code popped up on my screen stating Shift SYS Fault Service Required. I took my car to a mechanic I have been using and he checked the codes to diaganose it. He stated that it needs a Range Control Module, Range Sensor. According to the mechanic this is located inside the transmission and will require quite a bit of time to replace. This sensor controls what gear the car is in. On top of this the mechanic called the ford dealer for the part and I was told the part was on back order with no date yet on when it will come in. Since this happened I have received an update on the part, they were saying possible 08/09 but now as of today has been backed up to 08/19. From my understanding this car has had a recall for the model years 2013 to 2016 for this same error code coming up, but in the past this has dealt with the actual shifting mechanism not the module inside. So at any rate this is definitely a safety issue since I can't drive my car due to it possibly popping out of gear or not staying in park. While it still functions currently I am hesitant to drive it anywhere due to the possiblity of not being able to get it into or out of drive.
Corrective Action:
2 weeks ago I went to drive my car and an error code popped up on my screen stating Shift SYS Fault Service Required. I took my car to a mechanic I have been using and he checked the codes to diaganose it. He stated that it needs a Range Control Module, Range Sensor. According to the mechanic this is located inside the transmission and will require quite a bit of time to replace. This sensor controls what gear the car is in. On top of this the mechanic called the ford dealer for the part and I was told the part was on back order with no date yet on when it will come in. Since this happened I have received an update on the part, they were saying possible 08/09 but now as of today has been backed up to 08/19. From my understanding this car has had a recall for the model years 2013 to 2016 for this same error code coming up, but in the past this has dealt with the actual shifting mechanism not the module inside. So at any rate this is definitely a safety issue since I can't drive my car due to it possibly popping out of gear or not staying in park. While it still functions currently I am hesitant to drive it anywhere due to the possiblity of not being able to get it into or out of drive.
Additional Notes:
2 weeks ago I went to drive my car and an error code popped up on my screen stating Shift SYS Fault Service Required. I took my car to a mechanic I have been using and he checked the codes to diaganose it. He stated that it needs a Range Control Module, Range Sensor. According to the mechanic this is located inside the transmission and will require quite a bit of time to replace. This sensor controls what gear the car is in. On top of this the mechanic called the ford dealer for the part and I was told the part was on back order with no date yet on when it will come in. Since this happened I have received an update on the part, they were saying possible 08/09 but now as of today has been backed up to 08/19. From my understanding this car has had a recall for the model years 2013 to 2016 for this same error code coming up, but in the past this has dealt with the actual shifting mechanism not the module inside. So at any rate this is definitely a safety issue since I can't drive my car due to it possibly popping out of gear or not staying in park. While it still functions currently I am hesitant to drive it anywhere due to the possiblity of not being able to get it into or out of drive.
Mfg Campaign: 11478536
Recall Date: Aug 10, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was trying to move items around in my trunk. As I lifted a bag to pull it out, I felt sharp metal cut deep into my finger. I looked in side and saw that the trunk lid was just the frame with holes and no protective covering at all over the metal frame on the top of my trunk. I did not go to the hospital, but it was very deep and probably needed stitches.
Corrective Action:
I was trying to move items around in my trunk. As I lifted a bag to pull it out, I felt sharp metal cut deep into my finger. I looked in side and saw that the trunk lid was just the frame with holes and no protective covering at all over the metal frame on the top of my trunk. I did not go to the hospital, but it was very deep and probably needed stitches.
Additional Notes:
I was trying to move items around in my trunk. As I lifted a bag to pull it out, I felt sharp metal cut deep into my finger. I looked in side and saw that the trunk lid was just the frame with holes and no protective covering at all over the metal frame on the top of my trunk. I did not go to the hospital, but it was very deep and probably needed stitches.
Mfg Campaign: 11477484
Recall Date: Aug 3, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TRUNK DOOR OPENS UNEXPECTEDLY. IT HAS OPENED NUMEROUS TIMES. IT OPENED WHILE DRIVING. IT OPENED WHILE THE CAR ON AND IN PARK. IT OPENED WHILE IN A CAR WASH.
Corrective Action:
THE TRUNK DOOR OPENS UNEXPECTEDLY. IT HAS OPENED NUMEROUS TIMES. IT OPENED WHILE DRIVING. IT OPENED WHILE THE CAR ON AND IN PARK. IT OPENED WHILE IN A CAR WASH.
Additional Notes:
THE TRUNK DOOR OPENS UNEXPECTEDLY. IT HAS OPENED NUMEROUS TIMES. IT OPENED WHILE DRIVING. IT OPENED WHILE THE CAR ON AND IN PARK. IT OPENED WHILE IN A CAR WASH.
Mfg Campaign: 11467984
Recall Date: Jun 7, 2022
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