Complaints & Recalls
Consumer Complaints
73 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE TRUNK DOOR OPENS UNEXPECTEDLY. IT HAS OPENED NUMEROUS TIMES. IT OPENED WHILE DRIVING. IT OPENED WHILE THE CAR ON AND IN PARK. IT OPENED WHILE IN A CAR WASH.
Corrective Action:
THE TRUNK DOOR OPENS UNEXPECTEDLY. IT HAS OPENED NUMEROUS TIMES. IT OPENED WHILE DRIVING. IT OPENED WHILE THE CAR ON AND IN PARK. IT OPENED WHILE IN A CAR WASH.
Additional Notes:
THE TRUNK DOOR OPENS UNEXPECTEDLY. IT HAS OPENED NUMEROUS TIMES. IT OPENED WHILE DRIVING. IT OPENED WHILE THE CAR ON AND IN PARK. IT OPENED WHILE IN A CAR WASH.
Mfg Campaign: 11467984
Recall Date: Jun 7, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose, causing a loss of steering control while making a 360-degree turn. The contact restarted the vehicle and the failure was corrected. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose, causing a loss of steering control while making a 360-degree turn. The contact restarted the vehicle and the failure was corrected. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2018 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose, causing a loss of steering control while making a 360-degree turn. The contact restarted the vehicle and the failure was corrected. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 63,000.
Mfg Campaign: 11465811
Recall Date: May 23, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel door not opening. The dashboard shows fuel door opening and it doesn’t. After watching some YouTube videos at the gas station not knowing what else to do I have to now open the trunk and use the emergency release. Nothing seems wrong once it is opened. I found out this is a problem for others with knowing other people posted videos on YouTube with the same problem.
Corrective Action:
The fuel door not opening. The dashboard shows fuel door opening and it doesn’t. After watching some YouTube videos at the gas station not knowing what else to do I have to now open the trunk and use the emergency release. Nothing seems wrong once it is opened. I found out this is a problem for others with knowing other people posted videos on YouTube with the same problem.
Additional Notes:
The fuel door not opening. The dashboard shows fuel door opening and it doesn’t. After watching some YouTube videos at the gas station not knowing what else to do I have to now open the trunk and use the emergency release. Nothing seems wrong once it is opened. I found out this is a problem for others with knowing other people posted videos on YouTube with the same problem.
Mfg Campaign: 11454506
Recall Date: Feb 28, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .
Corrective Action:
MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .
Additional Notes:
MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .
Mfg Campaign: 11442649
Recall Date: Dec 4, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .
Corrective Action:
MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .
Additional Notes:
MY vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .
Mfg Campaign: 11442649
Recall Date: Dec 4, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
IN HEAD ON CRASH AIR BAG DID NOT DEPLOY
Corrective Action:
IN HEAD ON CRASH AIR BAG DID NOT DEPLOY
Additional Notes:
IN HEAD ON CRASH AIR BAG DID NOT DEPLOY
Mfg Campaign: 11432841
Recall Date: Sep 13, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
Car is parked and fine. Started car and ABS comes on. Then brake fluid is low. Then hose line is ruptured and throwing out brake fluid.
Corrective Action:
Car is parked and fine. Started car and ABS comes on. Then brake fluid is low. Then hose line is ruptured and throwing out brake fluid.
Additional Notes:
Car is parked and fine. Started car and ABS comes on. Then brake fluid is low. Then hose line is ruptured and throwing out brake fluid.
Mfg Campaign: 11428517
Recall Date: Aug 10, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was able to replicate the first issue once, second issue happens more frequently: Braking system not grabbing on as hard as they should and abs did not activate. car also seems to lunge forward sometimes when slowing down, most noticeable when preparing to turn. Took the car to get inspected at a Ford Dealership, they claim to no be able to replicate the issue. I've also opened up a case with Ford Motor Co.
Corrective Action:
I was able to replicate the first issue once, second issue happens more frequently: Braking system not grabbing on as hard as they should and abs did not activate. car also seems to lunge forward sometimes when slowing down, most noticeable when preparing to turn. Took the car to get inspected at a Ford Dealership, they claim to no be able to replicate the issue. I've also opened up a case with Ford Motor Co.
Additional Notes:
I was able to replicate the first issue once, second issue happens more frequently: Braking system not grabbing on as hard as they should and abs did not activate. car also seems to lunge forward sometimes when slowing down, most noticeable when preparing to turn. Took the car to get inspected at a Ford Dealership, they claim to no be able to replicate the issue. I've also opened up a case with Ford Motor Co.
Mfg Campaign: 11426179
Recall Date: Jul 23, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
Potential Consequences:
Trunk pops open unprompted frequently, often while driving. This is an electrical issue that Ford is not fixing
Corrective Action:
Trunk pops open unprompted frequently, often while driving. This is an electrical issue that Ford is not fixing
Additional Notes:
Trunk pops open unprompted frequently, often while driving. This is an electrical issue that Ford is not fixing
Mfg Campaign: 11425282
Recall Date: Jul 17, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED UPON STARTING THE VEHICLE, THE VEHICLE FAILED TO SHIFT OUT OF PARK. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AUTO GIANT FORD (4600 BRANCH AVE, TEMPLE HILLS, MD 20748, (240) 685-2274) WHERE A DIAGNOSTIC TEST COULD NOT DETERMINE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,326.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED UPON STARTING THE VEHICLE, THE VEHICLE FAILED TO SHIFT OUT OF PARK. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AUTO GIANT FORD (4600 BRANCH AVE, TEMPLE HILLS, MD 20748, (240) 685-2274) WHERE A DIAGNOSTIC TEST COULD NOT DETERMINE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,326.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED UPON STARTING THE VEHICLE, THE VEHICLE FAILED TO SHIFT OUT OF PARK. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AUTO GIANT FORD (4600 BRANCH AVE, TEMPLE HILLS, MD 20748, (240) 685-2274) WHERE A DIAGNOSTIC TEST COULD NOT DETERMINE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,326.
Mfg Campaign: 11408047
Recall Date: Apr 14, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED WHILE REVERSING AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME VERY LOOSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED WHILE REVERSING AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME VERY LOOSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED WHILE REVERSING AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME VERY LOOSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Mfg Campaign: 11400326
Recall Date: Mar 11, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.
Corrective Action:
A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.
Additional Notes:
A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.
Mfg Campaign: 11383173
Recall Date: Dec 12, 2020
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.
Corrective Action:
A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.
Additional Notes:
A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED AND BACKED UP AND DROVE FINE BUT THE WARNING SIGN WAS STILL THERE SO I PULLED BACK IN MY DRIVEWAY TURNED IT OFF LET IT SIT FOR ABOUT AN HOUR, STARTED IT AND THE WARNING SIGN WAS GONE AND IT RAN FINE.
Mfg Campaign: 11383173
Recall Date: Dec 12, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
PRECURSOR 1: CAR HAD THREE SHORT TRIPS WITH BRIEF BREAKS. AND ABOUT 1 MIN IN OFF/PARK BEFORE PROBLEMS OCCURRED. PRECURSOR 2: ENGINE DID NOT FULLY START AND VEHICLE GEAR DIAL WOULDN'T MOVE OUT OF PARK. RECEIVED A MESAGE ABOUT THE BRAKE. THOUGHT THIS WAS CAUSED BY NOT DEPRESSING THE BRAKE PEDAL ENOUGH. TURNED OFF ENGINE, FIRMLY PRESSED BRAKE PEDAL AND TURNED ON ENGINE, SAME PROBLEM. TRIED A 3RD TIME, SAME PROBLEM. ON, MAYBE 4TH ATTEMPT THE MAJOR PROBLEM OCCURRED (VEHICLE ENGINE NOT TURNING OFF). THE NOT STARTING - BRAKE CONNECTION PROBLEM HAD OCCURRED IN AUG 2019 AND FEB 2020. FORD DEALER COULD NOT IDENTIFY PROBLEM IN AUG. IN FEB, PROBLEM ACCOMPANIED BY "PARKING BRAKE FAILURE" MESSAGE AND FORD REPLACED IT. NOT SURE IF IT'S PART OF THE PROBLEM AGAIN. MAJOR PROBLEM: ON ABOUT THE 4TH ATTEMPT TO START THE CAR ENGINE, THE VEHICLE ENGINE WOULD NOT POWER DOWN AND WAS NOT DRIVEABLE. POWER ON/OFF BUTTON WAS NOT RESPONSIVE TO TOUCH, THE SMALL GREEN LIGHT ON POWER BUTTON BLINKED. TWO WARNING LIGHTS APPEARED WHEN THIS OCCURRED--THE BATTERY LIGHT AND TRIANGULAR WARNING LIGHT WITH THE EXCLAMATION POINT. TURNED OFF RADIO AND AC IN RESPONSE TO LIGHTS. COULD MOVE GEAR DIAL FROM PARK TO DRIVE AND BACK BUT THERE WAS NO POWER TO DRIVE THE VEHICLE. ENGINE CONTINUED TO RUN FOR LONG TIME QUIETLY SEEMINGLY ON BATTERY ALTHOUGH PANEL DIDN'T SHOW IT WAS IN HYBRID MODE. WINDOWS AND LOCKS WORKED. WHEN OPENED DOOR, THE "DOOR AJAR" MESSAGE APPEARED THAT APPEARS ONLY WHEN ENGINE IS ON. WHEN TOW TRUCK DRIVER ARRIVED, HE WALKED LONG DISTANCE FROM CAR WITH KEY--ENGINE STILL RAN-- AND HE WAS UNABLE TO POWER DOWN THE ENGINE FROM INSIDE VEHICLE TOO. EVENTUALLY RESORTED TO DISCONNECTING THE SMALL BATTERY TO TURN OFF ENGINE; HOWEVER, THAT CLEARED OUT THE CODES FROM THE WARNING LIGHTS AND SO THERE'S NO DATA FOR FORD TO FIND OTHER THAN THE BATTERY CODES UPON RECONNECTING THE VEHICLE.
Corrective Action:
PRECURSOR 1: CAR HAD THREE SHORT TRIPS WITH BRIEF BREAKS. AND ABOUT 1 MIN IN OFF/PARK BEFORE PROBLEMS OCCURRED. PRECURSOR 2: ENGINE DID NOT FULLY START AND VEHICLE GEAR DIAL WOULDN'T MOVE OUT OF PARK. RECEIVED A MESAGE ABOUT THE BRAKE. THOUGHT THIS WAS CAUSED BY NOT DEPRESSING THE BRAKE PEDAL ENOUGH. TURNED OFF ENGINE, FIRMLY PRESSED BRAKE PEDAL AND TURNED ON ENGINE, SAME PROBLEM. TRIED A 3RD TIME, SAME PROBLEM. ON, MAYBE 4TH ATTEMPT THE MAJOR PROBLEM OCCURRED (VEHICLE ENGINE NOT TURNING OFF). THE NOT STARTING - BRAKE CONNECTION PROBLEM HAD OCCURRED IN AUG 2019 AND FEB 2020. FORD DEALER COULD NOT IDENTIFY PROBLEM IN AUG. IN FEB, PROBLEM ACCOMPANIED BY "PARKING BRAKE FAILURE" MESSAGE AND FORD REPLACED IT. NOT SURE IF IT'S PART OF THE PROBLEM AGAIN. MAJOR PROBLEM: ON ABOUT THE 4TH ATTEMPT TO START THE CAR ENGINE, THE VEHICLE ENGINE WOULD NOT POWER DOWN AND WAS NOT DRIVEABLE. POWER ON/OFF BUTTON WAS NOT RESPONSIVE TO TOUCH, THE SMALL GREEN LIGHT ON POWER BUTTON BLINKED. TWO WARNING LIGHTS APPEARED WHEN THIS OCCURRED--THE BATTERY LIGHT AND TRIANGULAR WARNING LIGHT WITH THE EXCLAMATION POINT. TURNED OFF RADIO AND AC IN RESPONSE TO LIGHTS. COULD MOVE GEAR DIAL FROM PARK TO DRIVE AND BACK BUT THERE WAS NO POWER TO DRIVE THE VEHICLE. ENGINE CONTINUED TO RUN FOR LONG TIME QUIETLY SEEMINGLY ON BATTERY ALTHOUGH PANEL DIDN'T SHOW IT WAS IN HYBRID MODE. WINDOWS AND LOCKS WORKED. WHEN OPENED DOOR, THE "DOOR AJAR" MESSAGE APPEARED THAT APPEARS ONLY WHEN ENGINE IS ON. WHEN TOW TRUCK DRIVER ARRIVED, HE WALKED LONG DISTANCE FROM CAR WITH KEY--ENGINE STILL RAN-- AND HE WAS UNABLE TO POWER DOWN THE ENGINE FROM INSIDE VEHICLE TOO. EVENTUALLY RESORTED TO DISCONNECTING THE SMALL BATTERY TO TURN OFF ENGINE; HOWEVER, THAT CLEARED OUT THE CODES FROM THE WARNING LIGHTS AND SO THERE'S NO DATA FOR FORD TO FIND OTHER THAN THE BATTERY CODES UPON RECONNECTING THE VEHICLE.
Additional Notes:
PRECURSOR 1: CAR HAD THREE SHORT TRIPS WITH BRIEF BREAKS. AND ABOUT 1 MIN IN OFF/PARK BEFORE PROBLEMS OCCURRED. PRECURSOR 2: ENGINE DID NOT FULLY START AND VEHICLE GEAR DIAL WOULDN'T MOVE OUT OF PARK. RECEIVED A MESAGE ABOUT THE BRAKE. THOUGHT THIS WAS CAUSED BY NOT DEPRESSING THE BRAKE PEDAL ENOUGH. TURNED OFF ENGINE, FIRMLY PRESSED BRAKE PEDAL AND TURNED ON ENGINE, SAME PROBLEM. TRIED A 3RD TIME, SAME PROBLEM. ON, MAYBE 4TH ATTEMPT THE MAJOR PROBLEM OCCURRED (VEHICLE ENGINE NOT TURNING OFF). THE NOT STARTING - BRAKE CONNECTION PROBLEM HAD OCCURRED IN AUG 2019 AND FEB 2020. FORD DEALER COULD NOT IDENTIFY PROBLEM IN AUG. IN FEB, PROBLEM ACCOMPANIED BY "PARKING BRAKE FAILURE" MESSAGE AND FORD REPLACED IT. NOT SURE IF IT'S PART OF THE PROBLEM AGAIN. MAJOR PROBLEM: ON ABOUT THE 4TH ATTEMPT TO START THE CAR ENGINE, THE VEHICLE ENGINE WOULD NOT POWER DOWN AND WAS NOT DRIVEABLE. POWER ON/OFF BUTTON WAS NOT RESPONSIVE TO TOUCH, THE SMALL GREEN LIGHT ON POWER BUTTON BLINKED. TWO WARNING LIGHTS APPEARED WHEN THIS OCCURRED--THE BATTERY LIGHT AND TRIANGULAR WARNING LIGHT WITH THE EXCLAMATION POINT. TURNED OFF RADIO AND AC IN RESPONSE TO LIGHTS. COULD MOVE GEAR DIAL FROM PARK TO DRIVE AND BACK BUT THERE WAS NO POWER TO DRIVE THE VEHICLE. ENGINE CONTINUED TO RUN FOR LONG TIME QUIETLY SEEMINGLY ON BATTERY ALTHOUGH PANEL DIDN'T SHOW IT WAS IN HYBRID MODE. WINDOWS AND LOCKS WORKED. WHEN OPENED DOOR, THE "DOOR AJAR" MESSAGE APPEARED THAT APPEARS ONLY WHEN ENGINE IS ON. WHEN TOW TRUCK DRIVER ARRIVED, HE WALKED LONG DISTANCE FROM CAR WITH KEY--ENGINE STILL RAN-- AND HE WAS UNABLE TO POWER DOWN THE ENGINE FROM INSIDE VEHICLE TOO. EVENTUALLY RESORTED TO DISCONNECTING THE SMALL BATTERY TO TURN OFF ENGINE; HOWEVER, THAT CLEARED OUT THE CODES FROM THE WARNING LIGHTS AND SO THERE'S NO DATA FOR FORD TO FIND OTHER THAN THE BATTERY CODES UPON RECONNECTING THE VEHICLE.
Mfg Campaign: 11366779
Recall Date: Oct 28, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.
Corrective Action:
I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.
Additional Notes:
I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.
Mfg Campaign: 11364462
Recall Date: Oct 15, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.
Corrective Action:
I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.
Additional Notes:
I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.
Mfg Campaign: 11364462
Recall Date: Oct 15, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
JUNE 15, 2020: I STARTED THE CAR AND IMMEDIATELY, A MIL LIGHT CAME ON AND THE COMBUSTION ENGINE IDLE WAS ROUGH (RPM GOING UP AND DOWN). WITHIN ABOUT 30 SECONDS, A MESSAGE SAYING "STOP SAFELY NOW" POPPED ON THE DASH AND WITHIN A FEW SECONDS, THE ENGINE STOPPED. I TURNED THE CAR OFF AND BACK ON, BUT IT DID THE SAME THING (STOP SAFELY NOW AND ENGINE STOPPING). THE CAR WAS STILL IN MY DRIVEWAY. HAD THE CAR TOWED TO DEALER, AND AFTER 8 DAYS, THE CAR WAS REPAIRED (NEW MAP SENSOR) 6/23/2020: DROVE HOME FROM DEALER (10 MI) 6/24/2020: STARTED CAR AND DROVE TO WORK. WITHIN 3 MILES, SAME "STOP SAFELY NOW" MESSAGE POPPED AND THE CAR KILLED THE ENGINE WHILE I WAS DRIVING ON A MAJOR ROAD. THIS WAS A DANGEROUS SITUATION AS WHEN THE CAR DOES THAT, YOU HAVE NO BRAKE ASSISTANCE, NO POWER STEERING AND NO PROPULSION. HAD TO GET THE CAR TOWED A SECOND TIME. *TR
Corrective Action:
JUNE 15, 2020: I STARTED THE CAR AND IMMEDIATELY, A MIL LIGHT CAME ON AND THE COMBUSTION ENGINE IDLE WAS ROUGH (RPM GOING UP AND DOWN). WITHIN ABOUT 30 SECONDS, A MESSAGE SAYING "STOP SAFELY NOW" POPPED ON THE DASH AND WITHIN A FEW SECONDS, THE ENGINE STOPPED. I TURNED THE CAR OFF AND BACK ON, BUT IT DID THE SAME THING (STOP SAFELY NOW AND ENGINE STOPPING). THE CAR WAS STILL IN MY DRIVEWAY. HAD THE CAR TOWED TO DEALER, AND AFTER 8 DAYS, THE CAR WAS REPAIRED (NEW MAP SENSOR) 6/23/2020: DROVE HOME FROM DEALER (10 MI) 6/24/2020: STARTED CAR AND DROVE TO WORK. WITHIN 3 MILES, SAME "STOP SAFELY NOW" MESSAGE POPPED AND THE CAR KILLED THE ENGINE WHILE I WAS DRIVING ON A MAJOR ROAD. THIS WAS A DANGEROUS SITUATION AS WHEN THE CAR DOES THAT, YOU HAVE NO BRAKE ASSISTANCE, NO POWER STEERING AND NO PROPULSION. HAD TO GET THE CAR TOWED A SECOND TIME. *TR
Additional Notes:
JUNE 15, 2020: I STARTED THE CAR AND IMMEDIATELY, A MIL LIGHT CAME ON AND THE COMBUSTION ENGINE IDLE WAS ROUGH (RPM GOING UP AND DOWN). WITHIN ABOUT 30 SECONDS, A MESSAGE SAYING "STOP SAFELY NOW" POPPED ON THE DASH AND WITHIN A FEW SECONDS, THE ENGINE STOPPED. I TURNED THE CAR OFF AND BACK ON, BUT IT DID THE SAME THING (STOP SAFELY NOW AND ENGINE STOPPING). THE CAR WAS STILL IN MY DRIVEWAY. HAD THE CAR TOWED TO DEALER, AND AFTER 8 DAYS, THE CAR WAS REPAIRED (NEW MAP SENSOR) 6/23/2020: DROVE HOME FROM DEALER (10 MI) 6/24/2020: STARTED CAR AND DROVE TO WORK. WITHIN 3 MILES, SAME "STOP SAFELY NOW" MESSAGE POPPED AND THE CAR KILLED THE ENGINE WHILE I WAS DRIVING ON A MAJOR ROAD. THIS WAS A DANGEROUS SITUATION AS WHEN THE CAR DOES THAT, YOU HAVE NO BRAKE ASSISTANCE, NO POWER STEERING AND NO PROPULSION. HAD TO GET THE CAR TOWED A SECOND TIME. *TR
Mfg Campaign: 11330571
Recall Date: Jun 24, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Corrective Action:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Additional Notes:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Mfg Campaign: 11325598
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Corrective Action:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Additional Notes:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Mfg Campaign: 11325598
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Corrective Action:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Additional Notes:
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Mfg Campaign: 11325598
Recall Date: May 22, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury