Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20S15
Recall Date: Nov 17, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S15
Recall Date: Mar 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S16
Recall Date: May 13, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S20
Recall Date: Jul 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S42
Recall Date: Dec 5, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C05
Recall Date: Apr 27, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C11
Recall Date: Oct 1, 2015
Consumer Complaints
1.8K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
When driving straight the steering wheel was turned to the right, after I turned the steering wheel a couple of turns the steering wheel and the car was driving straight. the stirring wheel was wobbly. I took it to a dealer they tightened up the steering wheel. no warning signs
Corrective Action:
When driving straight the steering wheel was turned to the right, after I turned the steering wheel a couple of turns the steering wheel and the car was driving straight. the stirring wheel was wobbly. I took it to a dealer they tightened up the steering wheel. no warning signs
Additional Notes:
When driving straight the steering wheel was turned to the right, after I turned the steering wheel a couple of turns the steering wheel and the car was driving straight. the stirring wheel was wobbly. I took it to a dealer they tightened up the steering wheel. no warning signs
Mfg Campaign: 11530805
Recall Date: Jul 7, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The steering wheel is suddenly incredibly loose and while in park the steering wheel will rotate but the tires do not move with the steering wheel. While driving the steering wheel suddenly gets caught on something and will hold the steering wheel in place while turning the steering wheel. I have not the slightest idea on why this is happening but it is very concerning.
Corrective Action:
The steering wheel is suddenly incredibly loose and while in park the steering wheel will rotate but the tires do not move with the steering wheel. While driving the steering wheel suddenly gets caught on something and will hold the steering wheel in place while turning the steering wheel. I have not the slightest idea on why this is happening but it is very concerning.
Additional Notes:
The steering wheel is suddenly incredibly loose and while in park the steering wheel will rotate but the tires do not move with the steering wheel. While driving the steering wheel suddenly gets caught on something and will hold the steering wheel in place while turning the steering wheel. I have not the slightest idea on why this is happening but it is very concerning.
Mfg Campaign: 11530916
Recall Date: Jul 7, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealers; AutoNation Ford Marietta (869 Cobb Pkwy SE, Marietta, GA 30060: (770) 674-6077) and Wade Ford (3860 S Cobb Dr SE, Smyrna, GA 30080:(866) 847-5880) were made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealers; AutoNation Ford Marietta (869 Cobb Pkwy SE, Marietta, GA 30060: (770) 674-6077) and Wade Ford (3860 S Cobb Dr SE, Smyrna, GA 30080:(866) 847-5880) were made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealers; AutoNation Ford Marietta (869 Cobb Pkwy SE, Marietta, GA 30060: (770) 674-6077) and Wade Ford (3860 S Cobb Dr SE, Smyrna, GA 30080:(866) 847-5880) were made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11530589
Recall Date: Jul 6, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that while the dad was driving with the cruise control set at 65 MHP. While approaching a slower vehicle ahead the driver pressed both the brake pedal and the cruise control buttons on the steering wheel but the cruise control did not deactivate. As the driver switched to the left lane to avoid a collision the vehicle crashed into the rear of another vehicle and a third vehicle was also crashed into. Which vehicle crashed into the third vehicle was undetermined. During the crash, no injuries were reported from either of the three vehicles involved in the crash. A police report was taken and the scene and the vehicle was towed to a nearby wrecking yard. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 85,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that while the dad was driving with the cruise control set at 65 MHP. While approaching a slower vehicle ahead the driver pressed both the brake pedal and the cruise control buttons on the steering wheel but the cruise control did not deactivate. As the driver switched to the left lane to avoid a collision the vehicle crashed into the rear of another vehicle and a third vehicle was also crashed into. Which vehicle crashed into the third vehicle was undetermined. During the crash, no injuries were reported from either of the three vehicles involved in the crash. A police report was taken and the scene and the vehicle was towed to a nearby wrecking yard. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 85,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that while the dad was driving with the cruise control set at 65 MHP. While approaching a slower vehicle ahead the driver pressed both the brake pedal and the cruise control buttons on the steering wheel but the cruise control did not deactivate. As the driver switched to the left lane to avoid a collision the vehicle crashed into the rear of another vehicle and a third vehicle was also crashed into. Which vehicle crashed into the third vehicle was undetermined. During the crash, no injuries were reported from either of the three vehicles involved in the crash. A police report was taken and the scene and the vehicle was towed to a nearby wrecking yard. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 85,000.
Mfg Campaign: 11530380
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle there was white smoke coming from the exhaust tip. The contact inspected the vehicle and became aware that the coolant level was low. The vehicle was taken to the dealer and the contact was informed that there was coolant intrusion into the engine. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 111,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle there was white smoke coming from the exhaust tip. The contact inspected the vehicle and became aware that the coolant level was low. The vehicle was taken to the dealer and the contact was informed that there was coolant intrusion into the engine. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 111,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle there was white smoke coming from the exhaust tip. The contact inspected the vehicle and became aware that the coolant level was low. The vehicle was taken to the dealer and the contact was informed that there was coolant intrusion into the engine. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 111,000.
Mfg Campaign: 11530396
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The power steering assist on my car completely shut off while I was on the highway. I almost got into multiple head-on collisions trying to get the car back home, and I have not been able to drive it since. The part that is faulty is very common in 2016 Ford Fusions, under the recall number #19S26. However, for some reason Ford is saying the recall is not available anymore to me, because it passed prior inspection two years ago when I bought the car. There were warnings as the steering shut off to stop the car, letting me know that I had power steering loss. I know from personal research that Ford should offer a recall for this, especially since they "inspected" it before letting me purchase the car, just 24 months ago. I spent $14000 on a relatively new car, and now they are charging $4500 to fix this part that was originally recalled. They either repaired it wrong, or there should be a recall administered for the repair. Thank you for your help
Corrective Action:
The power steering assist on my car completely shut off while I was on the highway. I almost got into multiple head-on collisions trying to get the car back home, and I have not been able to drive it since. The part that is faulty is very common in 2016 Ford Fusions, under the recall number #19S26. However, for some reason Ford is saying the recall is not available anymore to me, because it passed prior inspection two years ago when I bought the car. There were warnings as the steering shut off to stop the car, letting me know that I had power steering loss. I know from personal research that Ford should offer a recall for this, especially since they "inspected" it before letting me purchase the car, just 24 months ago. I spent $14000 on a relatively new car, and now they are charging $4500 to fix this part that was originally recalled. They either repaired it wrong, or there should be a recall administered for the repair. Thank you for your help
Additional Notes:
The power steering assist on my car completely shut off while I was on the highway. I almost got into multiple head-on collisions trying to get the car back home, and I have not been able to drive it since. The part that is faulty is very common in 2016 Ford Fusions, under the recall number #19S26. However, for some reason Ford is saying the recall is not available anymore to me, because it passed prior inspection two years ago when I bought the car. There were warnings as the steering shut off to stop the car, letting me know that I had power steering loss. I know from personal research that Ford should offer a recall for this, especially since they "inspected" it before letting me purchase the car, just 24 months ago. I spent $14000 on a relatively new car, and now they are charging $4500 to fix this part that was originally recalled. They either repaired it wrong, or there should be a recall administered for the repair. Thank you for your help
Mfg Campaign: 11530485
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTER THIS HAPPENED..! UNACCEPTABLE..I TAKE GOOD CARE OF MY VEHICLE..SO I SEE THERE WERE A WHOLE LOT OF COMPLAINTS OF THIS HAPPENING...AND WOULD LIKE FORD DEALER TO RECTIFY THIS PROBLEM IMMEDIATLY...THIS IS UNSAFE. IM IN CHICAGO.
Corrective Action:
WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTER THIS HAPPENED..! UNACCEPTABLE..I TAKE GOOD CARE OF MY VEHICLE..SO I SEE THERE WERE A WHOLE LOT OF COMPLAINTS OF THIS HAPPENING...AND WOULD LIKE FORD DEALER TO RECTIFY THIS PROBLEM IMMEDIATLY...THIS IS UNSAFE. IM IN CHICAGO.
Additional Notes:
WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTER THIS HAPPENED..! UNACCEPTABLE..I TAKE GOOD CARE OF MY VEHICLE..SO I SEE THERE WERE A WHOLE LOT OF COMPLAINTS OF THIS HAPPENING...AND WOULD LIKE FORD DEALER TO RECTIFY THIS PROBLEM IMMEDIATLY...THIS IS UNSAFE. IM IN CHICAGO.
Mfg Campaign: 11530555
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTER THIS HAPPENED..! UNACCEPTABLE..I TAKE GOOD CARE OF MY VEHICLE..SO I SEE THERE WERE A WHOLE LOT OF COMPLAINTS OF THIS HAPPENING...AND WOULD LIKE FORD DEALER TO RECTIFY THIS PROBLEM IMMEDIATLY...THIS IS UNSAFE. IM IN CHICAGO.
Corrective Action:
WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTER THIS HAPPENED..! UNACCEPTABLE..I TAKE GOOD CARE OF MY VEHICLE..SO I SEE THERE WERE A WHOLE LOT OF COMPLAINTS OF THIS HAPPENING...AND WOULD LIKE FORD DEALER TO RECTIFY THIS PROBLEM IMMEDIATLY...THIS IS UNSAFE. IM IN CHICAGO.
Additional Notes:
WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTER THIS HAPPENED..! UNACCEPTABLE..I TAKE GOOD CARE OF MY VEHICLE..SO I SEE THERE WERE A WHOLE LOT OF COMPLAINTS OF THIS HAPPENING...AND WOULD LIKE FORD DEALER TO RECTIFY THIS PROBLEM IMMEDIATLY...THIS IS UNSAFE. IM IN CHICAGO.
Mfg Campaign: 11530555
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The drivers seatbelt is stuck and will not release to allow me to buckle myself in.
Corrective Action:
The drivers seatbelt is stuck and will not release to allow me to buckle myself in.
Additional Notes:
The drivers seatbelt is stuck and will not release to allow me to buckle myself in.
Mfg Campaign: 11530353
Recall Date: Jul 4, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
After parking the car, I opened the front passenger door from the outside and then attempted to close it but the door would not latch. The latch was not engaging to keep it should. I can hear the lock working when pressed with the key remote and on the door, but did not change the catching of the door. This is a safety issue because the door is currently tied shut with rope as I am working on getting it fixed. I am concerned that the door could open while driving and windows must be rolled down to tie it, so it is not secured when left parked. A Ford dealer mechanic did look at the door and confirmed the issue as it has still not been fixed. There were no warning signs or issues leading up to the door latch giving way. However there is a current recall on door latches of 2016 Ford Fusions sold in Arizona (where the car was bought and still located) with the exact same issue. However, after speaking with the Ford service department they stated that my VIN number was not included in the recall, even though it was the exact same issue.
Corrective Action:
After parking the car, I opened the front passenger door from the outside and then attempted to close it but the door would not latch. The latch was not engaging to keep it should. I can hear the lock working when pressed with the key remote and on the door, but did not change the catching of the door. This is a safety issue because the door is currently tied shut with rope as I am working on getting it fixed. I am concerned that the door could open while driving and windows must be rolled down to tie it, so it is not secured when left parked. A Ford dealer mechanic did look at the door and confirmed the issue as it has still not been fixed. There were no warning signs or issues leading up to the door latch giving way. However there is a current recall on door latches of 2016 Ford Fusions sold in Arizona (where the car was bought and still located) with the exact same issue. However, after speaking with the Ford service department they stated that my VIN number was not included in the recall, even though it was the exact same issue.
Additional Notes:
After parking the car, I opened the front passenger door from the outside and then attempted to close it but the door would not latch. The latch was not engaging to keep it should. I can hear the lock working when pressed with the key remote and on the door, but did not change the catching of the door. This is a safety issue because the door is currently tied shut with rope as I am working on getting it fixed. I am concerned that the door could open while driving and windows must be rolled down to tie it, so it is not secured when left parked. A Ford dealer mechanic did look at the door and confirmed the issue as it has still not been fixed. There were no warning signs or issues leading up to the door latch giving way. However there is a current recall on door latches of 2016 Ford Fusions sold in Arizona (where the car was bought and still located) with the exact same issue. However, after speaking with the Ford service department they stated that my VIN number was not included in the recall, even though it was the exact same issue.
Mfg Campaign: 11530181
Recall Date: Jul 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while the vehicle was parked, the contact observed condensation underneath the front of the vehicle. The engine temperature warning light remained illuminated while the check engine warning light was illuminated on several occasions. The vehicle was taken to an independent mechanic and the contact was informed that several unknown parts needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 256,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while the vehicle was parked, the contact observed condensation underneath the front of the vehicle. The engine temperature warning light remained illuminated while the check engine warning light was illuminated on several occasions. The vehicle was taken to an independent mechanic and the contact was informed that several unknown parts needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 256,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while the vehicle was parked, the contact observed condensation underneath the front of the vehicle. The engine temperature warning light remained illuminated while the check engine warning light was illuminated on several occasions. The vehicle was taken to an independent mechanic and the contact was informed that several unknown parts needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 256,000.
Mfg Campaign: 11529527
Recall Date: Jun 29, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to stop in a reasonable amount of time. The brake fluid warning light then illuminated. The contact stated that he applied added pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle rolled to a stop. Upon inspecting the brake fluid reservoir, the contact became aware that the brake fluid level was low. The contact added brake fluid however, the brake fluid leaked out again. The vehicle was taken to Pep Boys where it was diagnosed and determined that the brake hose needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to stop in a reasonable amount of time. The brake fluid warning light then illuminated. The contact stated that he applied added pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle rolled to a stop. Upon inspecting the brake fluid reservoir, the contact became aware that the brake fluid level was low. The contact added brake fluid however, the brake fluid leaked out again. The vehicle was taken to Pep Boys where it was diagnosed and determined that the brake hose needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to stop in a reasonable amount of time. The brake fluid warning light then illuminated. The contact stated that he applied added pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle rolled to a stop. Upon inspecting the brake fluid reservoir, the contact became aware that the brake fluid level was low. The contact added brake fluid however, the brake fluid leaked out again. The vehicle was taken to Pep Boys where it was diagnosed and determined that the brake hose needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Mfg Campaign: 11529625
Recall Date: Jun 29, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
First of all i drive a 2016 Ford Fusion. Two years ago as i was leaving work my back driver's side door swung open and i thought i forgot to shut it. As i went to attempt to shut it it wouldnt close. My boyfriend had to meet me at work and tie it closed with rope that he had. I contacted Ford and they said they would fix it and charged me almost $500. Now just last week as i get into my passenger side of my car, my boyfriend was driving, as i went to shut the door the SAME THING happened! It would not close! What if that door lock had broken as we were driving?? I could of fallen out of the car if i didnt have my seatbelt on?? So i do some research online and go back to Ford in Delray Beach Florida. I see that there has been recalls with this EXACT problem on certain makes and models of Fords! I tell them.that and show the manager and he tells me that MY car vin is not under the recalls! So i tell him than there must be a mistake and my car is supposed to be under that recall and why did I have to pay almost $500 to fix the first door lock that broke?? He looked at me and acted as if he could care less! That is why i am writing you.
Corrective Action:
First of all i drive a 2016 Ford Fusion. Two years ago as i was leaving work my back driver's side door swung open and i thought i forgot to shut it. As i went to attempt to shut it it wouldnt close. My boyfriend had to meet me at work and tie it closed with rope that he had. I contacted Ford and they said they would fix it and charged me almost $500. Now just last week as i get into my passenger side of my car, my boyfriend was driving, as i went to shut the door the SAME THING happened! It would not close! What if that door lock had broken as we were driving?? I could of fallen out of the car if i didnt have my seatbelt on?? So i do some research online and go back to Ford in Delray Beach Florida. I see that there has been recalls with this EXACT problem on certain makes and models of Fords! I tell them.that and show the manager and he tells me that MY car vin is not under the recalls! So i tell him than there must be a mistake and my car is supposed to be under that recall and why did I have to pay almost $500 to fix the first door lock that broke?? He looked at me and acted as if he could care less! That is why i am writing you.
Additional Notes:
First of all i drive a 2016 Ford Fusion. Two years ago as i was leaving work my back driver's side door swung open and i thought i forgot to shut it. As i went to attempt to shut it it wouldnt close. My boyfriend had to meet me at work and tie it closed with rope that he had. I contacted Ford and they said they would fix it and charged me almost $500. Now just last week as i get into my passenger side of my car, my boyfriend was driving, as i went to shut the door the SAME THING happened! It would not close! What if that door lock had broken as we were driving?? I could of fallen out of the car if i didnt have my seatbelt on?? So i do some research online and go back to Ford in Delray Beach Florida. I see that there has been recalls with this EXACT problem on certain makes and models of Fords! I tell them.that and show the manager and he tells me that MY car vin is not under the recalls! So i tell him than there must be a mistake and my car is supposed to be under that recall and why did I have to pay almost $500 to fix the first door lock that broke?? He looked at me and acted as if he could care less! That is why i am writing you.
Mfg Campaign: 11529634
Recall Date: Jun 29, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11529328
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Right passenger door came open while driving and without warning. The door will not latch to secure the door to the car frame in a closed or secure manner. The door has to be secured with a strap until it can repaired appropriately.
Corrective Action:
Right passenger door came open while driving and without warning. The door will not latch to secure the door to the car frame in a closed or secure manner. The door has to be secured with a strap until it can repaired appropriately.
Additional Notes:
Right passenger door came open while driving and without warning. The door will not latch to secure the door to the car frame in a closed or secure manner. The door has to be secured with a strap until it can repaired appropriately.
Mfg Campaign: 11529375
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
Corrective Action:
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
Additional Notes:
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
Mfg Campaign: 11529221
Recall Date: Jun 27, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
Corrective Action:
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
Additional Notes:
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
Mfg Campaign: 11529221
Recall Date: Jun 27, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
When I got into my car today, the “airbag” symbol near the speedometer as well as the dash kept flickering off and on. My trip was 20 minutes and the illumination flickered off/ on the entire time. My car is steadily becoming increasingly unsafe to drive
Corrective Action:
When I got into my car today, the “airbag” symbol near the speedometer as well as the dash kept flickering off and on. My trip was 20 minutes and the illumination flickered off/ on the entire time. My car is steadily becoming increasingly unsafe to drive
Additional Notes:
When I got into my car today, the “airbag” symbol near the speedometer as well as the dash kept flickering off and on. My trip was 20 minutes and the illumination flickered off/ on the entire time. My car is steadily becoming increasingly unsafe to drive
Mfg Campaign: 11529030
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug wrenches don't go on lugs. Can't remove lugs.
Corrective Action:
Lug wrenches don't go on lugs. Can't remove lugs.
Additional Notes:
Lug wrenches don't go on lugs. Can't remove lugs.
Mfg Campaign: 11528721
Recall Date: Jun 25, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:THROTTLE
Potential Consequences:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 67 MPH, the vehicle started to sputter. The vehicle inadvertently decelerated while the accelerator pedal was depressed but the vehicle failed to accelerate over 15 MPH. The contact veered the vehicle off the road and turned the vehicle off. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was taken to O’Reilly’s Auto Parts by the contact’s husband to be diagnosed and the mechanic retrieved DTC code: P0011 and diagnosed that the actuator throttle failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 17,000.
Corrective Action:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 67 MPH, the vehicle started to sputter. The vehicle inadvertently decelerated while the accelerator pedal was depressed but the vehicle failed to accelerate over 15 MPH. The contact veered the vehicle off the road and turned the vehicle off. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was taken to O’Reilly’s Auto Parts by the contact’s husband to be diagnosed and the mechanic retrieved DTC code: P0011 and diagnosed that the actuator throttle failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 17,000.
Additional Notes:
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 67 MPH, the vehicle started to sputter. The vehicle inadvertently decelerated while the accelerator pedal was depressed but the vehicle failed to accelerate over 15 MPH. The contact veered the vehicle off the road and turned the vehicle off. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was taken to O’Reilly’s Auto Parts by the contact’s husband to be diagnosed and the mechanic retrieved DTC code: P0011 and diagnosed that the actuator throttle failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 17,000.
Mfg Campaign: 11528562
Recall Date: Jun 23, 2023
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