Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 40 MPH, the contact heard a slushing-type sound coming from the engine compartment. The contact also stated that the vehicle stalled, and would also violently shake, and the vehicle overheated with the check engine and powertrain warning lights illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 136, 000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 40 MPH, the contact heard a slushing-type sound coming from the engine compartment. The contact also stated that the vehicle stalled, and would also violently shake, and the vehicle overheated with the check engine and powertrain warning lights illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 136, 000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at 40 MPH, the contact heard a slushing-type sound coming from the engine compartment. The contact also stated that the vehicle stalled, and would also violently shake, and the vehicle overheated with the check engine and powertrain warning lights illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 136, 000.
Mfg Campaign: 11677527
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle is experiencing coolant intrusion from a crack in the engine block which is a known issue by Ford for my particular vehicle year (2017). Ford has issued a TSB/Recall for model years 2017-2019, but when I contacted Ford, I was told my car is not eligible/included in the recall because of the plant that the vehicle was manufactured at. I believe this issue should qualify for manufacturer recall as this is known issue.
Corrective Action:
Vehicle is experiencing coolant intrusion from a crack in the engine block which is a known issue by Ford for my particular vehicle year (2017). Ford has issued a TSB/Recall for model years 2017-2019, but when I contacted Ford, I was told my car is not eligible/included in the recall because of the plant that the vehicle was manufactured at. I believe this issue should qualify for manufacturer recall as this is known issue.
Additional Notes:
Vehicle is experiencing coolant intrusion from a crack in the engine block which is a known issue by Ford for my particular vehicle year (2017). Ford has issued a TSB/Recall for model years 2017-2019, but when I contacted Ford, I was told my car is not eligible/included in the recall because of the plant that the vehicle was manufactured at. I believe this issue should qualify for manufacturer recall as this is known issue.
Mfg Campaign: 11677663
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that there was white smoke coming out of the exhaust pipe on cold starts and while driving at various speeds. The check engine warning light and the low coolant warning light were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders through a cracked engine block. The mechanic determined that the engine needed to be replaced. The mechanic informed the contact that it was known failure and referred the contact to a dealer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 196,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that there was white smoke coming out of the exhaust pipe on cold starts and while driving at various speeds. The check engine warning light and the low coolant warning light were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders through a cracked engine block. The mechanic determined that the engine needed to be replaced. The mechanic informed the contact that it was known failure and referred the contact to a dealer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 196,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that there was white smoke coming out of the exhaust pipe on cold starts and while driving at various speeds. The check engine warning light and the low coolant warning light were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders through a cracked engine block. The mechanic determined that the engine needed to be replaced. The mechanic informed the contact that it was known failure and referred the contact to a dealer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 196,000.
Mfg Campaign: 11677257
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My engine experienced coolant intrusion into cylinder #2, which caused misfiring and engine failure. This has been a known issue with this year model, but since I am just outside of the warranty mileage (69K) and my VIN doesn't have any recalls, I have been advised to purchase a replacement engine. I simply cannot afford to replace an engine in a car I am still paying a loan for. For this to be a known issue and not be recalled is a serious safety concern and has caused me to lose confidence in the manufacturer. I am currently trying to see what a shop near me would charge to replace it but I am not sure that I can afford the repair costs. I shouldn't be expected to need to replace an engine when the year model has known issues and I have taken care of any and all maintenance on the car to keep it running well. I expected to have this car for many more years, especially with the low mileage and how well I've cared for it.
Corrective Action:
My engine experienced coolant intrusion into cylinder #2, which caused misfiring and engine failure. This has been a known issue with this year model, but since I am just outside of the warranty mileage (69K) and my VIN doesn't have any recalls, I have been advised to purchase a replacement engine. I simply cannot afford to replace an engine in a car I am still paying a loan for. For this to be a known issue and not be recalled is a serious safety concern and has caused me to lose confidence in the manufacturer. I am currently trying to see what a shop near me would charge to replace it but I am not sure that I can afford the repair costs. I shouldn't be expected to need to replace an engine when the year model has known issues and I have taken care of any and all maintenance on the car to keep it running well. I expected to have this car for many more years, especially with the low mileage and how well I've cared for it.
Additional Notes:
My engine experienced coolant intrusion into cylinder #2, which caused misfiring and engine failure. This has been a known issue with this year model, but since I am just outside of the warranty mileage (69K) and my VIN doesn't have any recalls, I have been advised to purchase a replacement engine. I simply cannot afford to replace an engine in a car I am still paying a loan for. For this to be a known issue and not be recalled is a serious safety concern and has caused me to lose confidence in the manufacturer. I am currently trying to see what a shop near me would charge to replace it but I am not sure that I can afford the repair costs. I shouldn't be expected to need to replace an engine when the year model has known issues and I have taken care of any and all maintenance on the car to keep it running well. I expected to have this car for many more years, especially with the low mileage and how well I've cared for it.
Mfg Campaign: 11676863
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, during acceleration or deceleration, the transmission was shifting roughly. The contact stated that at slow speeds, the vehicle was vibrating abnormally. The contact stated there were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 136,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, during acceleration or deceleration, the transmission was shifting roughly. The contact stated that at slow speeds, the vehicle was vibrating abnormally. The contact stated there were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 136,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, during acceleration or deceleration, the transmission was shifting roughly. The contact stated that at slow speeds, the vehicle was vibrating abnormally. The contact stated there were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 136,000.
Mfg Campaign: 11676661
Recall Date: Jul 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle's engine is experiencing coolant intrusion. As such, when starting the car, white and sweet-smelling exhaust exits the exhaust pipe. Furthermore, the coolant reservoir continually runs low; however, we find no coolant on the driveway or apparently leaking from the car. That supports the mechanics assessment of a coolant intrusion. This issue, if left unaddressed, will cause the engine to run improperly, the spark plugs to become fouled, the engine to overheat, etc. I took the vehicle to a local certified mechanic. Although after looking at Ford's service bulletin, it became apparent that the vehicle is experiencing a similar issue to other 2017 models that were included in the recall. The mechanic listened to what we said and pulled up supporting documentation in the form of a Technical Service Bulletin. The check engine light just came up, within the past couple of days, well after the coolant intrusion was started. The disrepair seems to be a matter of timing. The subject has been driven quickly and cautiously.
Corrective Action:
The vehicle's engine is experiencing coolant intrusion. As such, when starting the car, white and sweet-smelling exhaust exits the exhaust pipe. Furthermore, the coolant reservoir continually runs low; however, we find no coolant on the driveway or apparently leaking from the car. That supports the mechanics assessment of a coolant intrusion. This issue, if left unaddressed, will cause the engine to run improperly, the spark plugs to become fouled, the engine to overheat, etc. I took the vehicle to a local certified mechanic. Although after looking at Ford's service bulletin, it became apparent that the vehicle is experiencing a similar issue to other 2017 models that were included in the recall. The mechanic listened to what we said and pulled up supporting documentation in the form of a Technical Service Bulletin. The check engine light just came up, within the past couple of days, well after the coolant intrusion was started. The disrepair seems to be a matter of timing. The subject has been driven quickly and cautiously.
Additional Notes:
The vehicle's engine is experiencing coolant intrusion. As such, when starting the car, white and sweet-smelling exhaust exits the exhaust pipe. Furthermore, the coolant reservoir continually runs low; however, we find no coolant on the driveway or apparently leaking from the car. That supports the mechanics assessment of a coolant intrusion. This issue, if left unaddressed, will cause the engine to run improperly, the spark plugs to become fouled, the engine to overheat, etc. I took the vehicle to a local certified mechanic. Although after looking at Ford's service bulletin, it became apparent that the vehicle is experiencing a similar issue to other 2017 models that were included in the recall. The mechanic listened to what we said and pulled up supporting documentation in the form of a Technical Service Bulletin. The check engine light just came up, within the past couple of days, well after the coolant intrusion was started. The disrepair seems to be a matter of timing. The subject has been driven quickly and cautiously.
Mfg Campaign: 11675953
Recall Date: Jul 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while reversing out of the driveway, the parking brake had unintentionally activated, causing the vehicle to abruptly stop. Upon inspection, the contact discovered that the transmission shifter cable bushing had failed, causing the shifter cable to detach. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 105,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while reversing out of the driveway, the parking brake had unintentionally activated, causing the vehicle to abruptly stop. Upon inspection, the contact discovered that the transmission shifter cable bushing had failed, causing the shifter cable to detach. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 105,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while reversing out of the driveway, the parking brake had unintentionally activated, causing the vehicle to abruptly stop. Upon inspection, the contact discovered that the transmission shifter cable bushing had failed, causing the shifter cable to detach. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 105,000.
Mfg Campaign: 11675520
Recall Date: Jul 23, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and shifting to drive(D), the message "Shift System Fault" was displayed, and the gear shifter erroneously shifted back into park(P). The vehicle was undrivable and was later towed to the local dealer who replaced the shifter cable bushing, and the vehicle was repaired. The contacted stated that the failure had recently reoccurred. The contact was able to reconnect the shifter cable bushing and the vehicle was repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and shifting to drive(D), the message "Shift System Fault" was displayed, and the gear shifter erroneously shifted back into park(P). The vehicle was undrivable and was later towed to the local dealer who replaced the shifter cable bushing, and the vehicle was repaired. The contacted stated that the failure had recently reoccurred. The contact was able to reconnect the shifter cable bushing and the vehicle was repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and shifting to drive(D), the message "Shift System Fault" was displayed, and the gear shifter erroneously shifted back into park(P). The vehicle was undrivable and was later towed to the local dealer who replaced the shifter cable bushing, and the vehicle was repaired. The contacted stated that the failure had recently reoccurred. The contact was able to reconnect the shifter cable bushing and the vehicle was repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 100,000.
Mfg Campaign: 11675418
Recall Date: Jul 22, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Corrective Action:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Additional Notes:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Mfg Campaign: 11675481
Recall Date: Jul 22, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Corrective Action:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Additional Notes:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Mfg Campaign: 11675481
Recall Date: Jul 22, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Corrective Action:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Additional Notes:
What malfunctioned- Car did not give any notice that it was in engine failure for months other than under performing and upon taking it to the ford dealership was never helped with the problem they took money for an oil change and works package but failed to make sure my car was safe. My car was a safety hazard bc it gave zero warning that it was loosing power and when the engine did fail I knew something had been wrong for almost a year and felt it went ignored by Ford and was taken advantage of. The product has been confirmed by multiple mechanics that what causes it is the hose cracks and thus the engine coolant wrecks a working engine. Ford knows it’s a problem but isn’t acknowledging it and makes more money off of parts.
Mfg Campaign: 11675481
Recall Date: Jul 22, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving 65 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed and it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the engine was out of warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving 65 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed and it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the engine was out of warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving 65 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed and it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the engine was out of warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Mfg Campaign: 11675130
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
On June 23, 2025, while departing my residence, I disengaged the emergency brake on my vehicle, subsequently hearing an unusual sound. Upon attempting to drive, I experienced diminished braking performance, and the brake warning indicator illuminated. The following day, I sought a professional assessment at Big O Tires. Their diagnosis identified a failure in the left brake hose, recommending the replacement of both. Following their recommendation, I proceeded with the necessary repairs. Subsequently, I received notification of a manufacturer recall addressing this specific issue. Consequently, I am seeking reimbursement for the previously completed service. Despite my attempts to obtain a resolution through direct communication, I have yet to receive a response, and I am now seeking assistance in this matter.
Corrective Action:
On June 23, 2025, while departing my residence, I disengaged the emergency brake on my vehicle, subsequently hearing an unusual sound. Upon attempting to drive, I experienced diminished braking performance, and the brake warning indicator illuminated. The following day, I sought a professional assessment at Big O Tires. Their diagnosis identified a failure in the left brake hose, recommending the replacement of both. Following their recommendation, I proceeded with the necessary repairs. Subsequently, I received notification of a manufacturer recall addressing this specific issue. Consequently, I am seeking reimbursement for the previously completed service. Despite my attempts to obtain a resolution through direct communication, I have yet to receive a response, and I am now seeking assistance in this matter.
Additional Notes:
On June 23, 2025, while departing my residence, I disengaged the emergency brake on my vehicle, subsequently hearing an unusual sound. Upon attempting to drive, I experienced diminished braking performance, and the brake warning indicator illuminated. The following day, I sought a professional assessment at Big O Tires. Their diagnosis identified a failure in the left brake hose, recommending the replacement of both. Following their recommendation, I proceeded with the necessary repairs. Subsequently, I received notification of a manufacturer recall addressing this specific issue. Consequently, I am seeking reimbursement for the previously completed service. Despite my attempts to obtain a resolution through direct communication, I have yet to receive a response, and I am now seeking assistance in this matter.
Mfg Campaign: 11674695
Recall Date: Jul 19, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine overheated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the cylinders and advised the contact that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for an Extended Warranty Coverage related to the failure. The failure mileage was 55,700.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine overheated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the cylinders and advised the contact that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for an Extended Warranty Coverage related to the failure. The failure mileage was 55,700.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine overheated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the cylinders and advised the contact that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for an Extended Warranty Coverage related to the failure. The failure mileage was 55,700.
Mfg Campaign: 11674511
Recall Date: Jul 18, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was driven to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was driven to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was driven to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11674550
Recall Date: Jul 18, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine is experiencing the all too common coolant intrusion.
Corrective Action:
Engine is experiencing the all too common coolant intrusion.
Additional Notes:
Engine is experiencing the all too common coolant intrusion.
Mfg Campaign: 11674365
Recall Date: Jul 17, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the check engine and the service vehicle soon warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the check engine and the service vehicle soon warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the check engine and the service vehicle soon warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,000.
Mfg Campaign: 11673936
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine and service warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter clutch and a failed transmission. In addition, the contact was informed of metal found in the oil. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware but provided no assistance. The contact referenced NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine and service warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter clutch and a failed transmission. In addition, the contact was informed of metal found in the oil. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware but provided no assistance. The contact referenced NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine and service warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter clutch and a failed transmission. In addition, the contact was informed of metal found in the oil. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware but provided no assistance. The contact referenced NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 117,000.
Mfg Campaign: 11673387
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In July 2025, my 2017 Ford Fusion SE (EcoBoost engine) was diagnosed with coolant intrusion into cylinder #4 by Sunrise Ford in North Hollywood, CA. This is a known issue with the 1.5L and 2.0L EcoBoost engines and is addressed in Technical Service Bulletin (TSB) 19-2208. The vehicle had only 76,000 miles at the time and had been regularly serviced and well-maintained. Over the past 1–2 years, I received repeated warnings during oil changes that my coolant levels were unusually low, though no leaks were found. In July 2025, the check engine light (CEL) appeared. The vehicle exhibited rough idle at cold start, but otherwise drove normally. I immediately brought the car to the dealership, where they confirmed the problem through diagnostics and plug inspection. The dealership quoted me $11,000–$12,000 to replace the engine (long block). Ford Customer Relations (CRC) was contacted and denied financial assistance, citing the age of the vehicle. They also acknowledged this is a known issue and suggested I file a report with the NHTSA, which I am now doing. This engine failure presents a serious safety risk. The CEL appeared without warning during normal use. A driver unfamiliar with the signs of internal coolant loss could continue operating the vehicle, risking a sudden loss of engine power, stalling, or further engine damage while in motion. In my case, the failure occurred quietly and was only caught because I acted quickly. Had I ignored the CEL or rough idle, engine failure could have occurred at highway speed. The issue was confirmed and documented by a Ford dealer. I am no longer in possession of the vehicle, as I was forced to sell it at a loss due to the cost of repairs. The vehicle is no longer available for inspection, but all related documentation has been retained.
Corrective Action:
In July 2025, my 2017 Ford Fusion SE (EcoBoost engine) was diagnosed with coolant intrusion into cylinder #4 by Sunrise Ford in North Hollywood, CA. This is a known issue with the 1.5L and 2.0L EcoBoost engines and is addressed in Technical Service Bulletin (TSB) 19-2208. The vehicle had only 76,000 miles at the time and had been regularly serviced and well-maintained. Over the past 1–2 years, I received repeated warnings during oil changes that my coolant levels were unusually low, though no leaks were found. In July 2025, the check engine light (CEL) appeared. The vehicle exhibited rough idle at cold start, but otherwise drove normally. I immediately brought the car to the dealership, where they confirmed the problem through diagnostics and plug inspection. The dealership quoted me $11,000–$12,000 to replace the engine (long block). Ford Customer Relations (CRC) was contacted and denied financial assistance, citing the age of the vehicle. They also acknowledged this is a known issue and suggested I file a report with the NHTSA, which I am now doing. This engine failure presents a serious safety risk. The CEL appeared without warning during normal use. A driver unfamiliar with the signs of internal coolant loss could continue operating the vehicle, risking a sudden loss of engine power, stalling, or further engine damage while in motion. In my case, the failure occurred quietly and was only caught because I acted quickly. Had I ignored the CEL or rough idle, engine failure could have occurred at highway speed. The issue was confirmed and documented by a Ford dealer. I am no longer in possession of the vehicle, as I was forced to sell it at a loss due to the cost of repairs. The vehicle is no longer available for inspection, but all related documentation has been retained.
Additional Notes:
In July 2025, my 2017 Ford Fusion SE (EcoBoost engine) was diagnosed with coolant intrusion into cylinder #4 by Sunrise Ford in North Hollywood, CA. This is a known issue with the 1.5L and 2.0L EcoBoost engines and is addressed in Technical Service Bulletin (TSB) 19-2208. The vehicle had only 76,000 miles at the time and had been regularly serviced and well-maintained. Over the past 1–2 years, I received repeated warnings during oil changes that my coolant levels were unusually low, though no leaks were found. In July 2025, the check engine light (CEL) appeared. The vehicle exhibited rough idle at cold start, but otherwise drove normally. I immediately brought the car to the dealership, where they confirmed the problem through diagnostics and plug inspection. The dealership quoted me $11,000–$12,000 to replace the engine (long block). Ford Customer Relations (CRC) was contacted and denied financial assistance, citing the age of the vehicle. They also acknowledged this is a known issue and suggested I file a report with the NHTSA, which I am now doing. This engine failure presents a serious safety risk. The CEL appeared without warning during normal use. A driver unfamiliar with the signs of internal coolant loss could continue operating the vehicle, risking a sudden loss of engine power, stalling, or further engine damage while in motion. In my case, the failure occurred quietly and was only caught because I acted quickly. Had I ignored the CEL or rough idle, engine failure could have occurred at highway speed. The issue was confirmed and documented by a Ford dealer. I am no longer in possession of the vehicle, as I was forced to sell it at a loss due to the cost of repairs. The vehicle is no longer available for inspection, but all related documentation has been retained.
Mfg Campaign: 11673109
Recall Date: Jul 13, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's husband owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact used a vehicle code reader and scanner tool to scan the vehicle and retrieved a diagnostic trouble code indicating a misfire in engine cylinder #2. The vehicle was taken to an independent mechanic where, the coil pack and plug wire were replaced; however, the failure recurred days later. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion in engine cylinder #2. The mechanic informed the contact that the failure was related to Ford TSB Number:19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was 78,850.
Corrective Action:
The contact's husband owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact used a vehicle code reader and scanner tool to scan the vehicle and retrieved a diagnostic trouble code indicating a misfire in engine cylinder #2. The vehicle was taken to an independent mechanic where, the coil pack and plug wire were replaced; however, the failure recurred days later. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion in engine cylinder #2. The mechanic informed the contact that the failure was related to Ford TSB Number:19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was 78,850.
Additional Notes:
The contact's husband owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact used a vehicle code reader and scanner tool to scan the vehicle and retrieved a diagnostic trouble code indicating a misfire in engine cylinder #2. The vehicle was taken to an independent mechanic where, the coil pack and plug wire were replaced; however, the failure recurred days later. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion in engine cylinder #2. The mechanic informed the contact that the failure was related to Ford TSB Number:19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was 78,850.
Mfg Campaign: 11672706
Recall Date: Jul 11, 2025
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