Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. While the contact's son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine became overheated with several unknown warning lights illuminated. The vehicle was driven to the shoulder of the road. The contact's son drove the vehicle to the residence. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the failure was confirmed to be engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 83,595.
Corrective Action:
The contact owns a 2017 Ford Fusion. While the contact's son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine became overheated with several unknown warning lights illuminated. The vehicle was driven to the shoulder of the road. The contact's son drove the vehicle to the residence. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the failure was confirmed to be engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 83,595.
Additional Notes:
The contact owns a 2017 Ford Fusion. While the contact's son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine became overheated with several unknown warning lights illuminated. The vehicle was driven to the shoulder of the road. The contact's son drove the vehicle to the residence. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the failure was confirmed to be engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 83,595.
Mfg Campaign: 11666255
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Noticed difficulty starting the vehicle and smoke coming out of the exhaust and the check engine light came on with code PO302. Found this was associated with coolant leaking into the engine which caused the coolant level to decrease and had to add coolant to prevent the car from over heating. These leaking fluids could have leaked onto exhaust parts causing the smoke and possibly could have started a fire in the vehicle. I took the vehicle to Rodeo Ford in Goodyear Az. and they confirmed the code displayed and smoke coming from the exhaust and had to add more coolant right away. They confirmed coolant was leaking into the engine and checked for the recall and said my vehicle was not listed as part of the recall even though other 2017 Ford Fusions were part of the recall. They replaced the engine costing me $10,039.35 and said that the vehicle may be added later to the recall NHTSA Recall ID 17V209
Corrective Action:
Noticed difficulty starting the vehicle and smoke coming out of the exhaust and the check engine light came on with code PO302. Found this was associated with coolant leaking into the engine which caused the coolant level to decrease and had to add coolant to prevent the car from over heating. These leaking fluids could have leaked onto exhaust parts causing the smoke and possibly could have started a fire in the vehicle. I took the vehicle to Rodeo Ford in Goodyear Az. and they confirmed the code displayed and smoke coming from the exhaust and had to add more coolant right away. They confirmed coolant was leaking into the engine and checked for the recall and said my vehicle was not listed as part of the recall even though other 2017 Ford Fusions were part of the recall. They replaced the engine costing me $10,039.35 and said that the vehicle may be added later to the recall NHTSA Recall ID 17V209
Additional Notes:
Noticed difficulty starting the vehicle and smoke coming out of the exhaust and the check engine light came on with code PO302. Found this was associated with coolant leaking into the engine which caused the coolant level to decrease and had to add coolant to prevent the car from over heating. These leaking fluids could have leaked onto exhaust parts causing the smoke and possibly could have started a fire in the vehicle. I took the vehicle to Rodeo Ford in Goodyear Az. and they confirmed the code displayed and smoke coming from the exhaust and had to add more coolant right away. They confirmed coolant was leaking into the engine and checked for the recall and said my vehicle was not listed as part of the recall even though other 2017 Ford Fusions were part of the recall. They replaced the engine costing me $10,039.35 and said that the vehicle may be added later to the recall NHTSA Recall ID 17V209
Mfg Campaign: 11666103
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My Fusion is a 2017 and in 2015 Ford reported a problem with the Eco-Boost engines. The issues is there is a flaw in the production of the engine that could cause a crack in the cylinder and allow coolant to enter the chamber and once that happens the engine fails. Ford did offer a customary recall for the engine, but it was limited on miles and time. I was never informed of the customary recall. My engine has a small crack that has leaked a small amount of coolant into the cylinder. The car still functions. My concern is that if the engine fails while it is being driven, that the engine will seize and the car will stop, and an accident could occur. Since I was sold a car with the defective engine, and it was not disclosed to me, I want ford to replace the engine, since my engine has the defect, before it becomes a safety hazard.
Corrective Action:
My Fusion is a 2017 and in 2015 Ford reported a problem with the Eco-Boost engines. The issues is there is a flaw in the production of the engine that could cause a crack in the cylinder and allow coolant to enter the chamber and once that happens the engine fails. Ford did offer a customary recall for the engine, but it was limited on miles and time. I was never informed of the customary recall. My engine has a small crack that has leaked a small amount of coolant into the cylinder. The car still functions. My concern is that if the engine fails while it is being driven, that the engine will seize and the car will stop, and an accident could occur. Since I was sold a car with the defective engine, and it was not disclosed to me, I want ford to replace the engine, since my engine has the defect, before it becomes a safety hazard.
Additional Notes:
My Fusion is a 2017 and in 2015 Ford reported a problem with the Eco-Boost engines. The issues is there is a flaw in the production of the engine that could cause a crack in the cylinder and allow coolant to enter the chamber and once that happens the engine fails. Ford did offer a customary recall for the engine, but it was limited on miles and time. I was never informed of the customary recall. My engine has a small crack that has leaked a small amount of coolant into the cylinder. The car still functions. My concern is that if the engine fails while it is being driven, that the engine will seize and the car will stop, and an accident could occur. Since I was sold a car with the defective engine, and it was not disclosed to me, I want ford to replace the engine, since my engine has the defect, before it becomes a safety hazard.
Mfg Campaign: 11665609
Recall Date: Jun 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.
Mfg Campaign: 11665249
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.
Mfg Campaign: 11665249
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was towed to a dealer however, the vehicle was not diagnosed. The vehicle was then towed to an independent mechanic and the contact was informed that the failure might be associated with the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was towed to a dealer however, the vehicle was not diagnosed. The vehicle was then towed to an independent mechanic and the contact was informed that the failure might be associated with the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was towed to a dealer however, the vehicle was not diagnosed. The vehicle was then towed to an independent mechanic and the contact was informed that the failure might be associated with the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Mfg Campaign: 11664502
Recall Date: Jun 3, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that the torque converter had failed. The vehicle was then towed to the dealer, who informed the contact that the transmission needed to be disassembled for further diagnostic tests. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that the torque converter had failed. The vehicle was then towed to the dealer, who informed the contact that the transmission needed to be disassembled for further diagnostic tests. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that the torque converter had failed. The vehicle was then towed to the dealer, who informed the contact that the transmission needed to be disassembled for further diagnostic tests. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11663893
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The Rotary Gear Shift Dial has malfunctioned on my teenager's vehicle. His safety was put at risk because it started lighting up as he was driving on a very busy highway the first time that it was noticed to have happened. On 5/26, the vehicle would start, it physically felt like it shifted into the D gear, but would only drive maybe 1 foot until the car was force stopped and said "SHIFT SYS FAULT" The vehicle has been inspected and diagnosed by a veteran mechanic, with being able to reproduce the issue. He assumed what it was before even inspecting it. We live in a smaller town, and he informed me this morning that he's replaced 7 of these in the last calendar year alone. What is completely asinine, is the fact that FORD IS NO LONGER MAKING THIS PART, so we have to find a used one at a junk yard. Other than this issue, his car has appeared to be in very good shape, has been maintained well and clean. Why is there not a recall on this issue?
Corrective Action:
The Rotary Gear Shift Dial has malfunctioned on my teenager's vehicle. His safety was put at risk because it started lighting up as he was driving on a very busy highway the first time that it was noticed to have happened. On 5/26, the vehicle would start, it physically felt like it shifted into the D gear, but would only drive maybe 1 foot until the car was force stopped and said "SHIFT SYS FAULT" The vehicle has been inspected and diagnosed by a veteran mechanic, with being able to reproduce the issue. He assumed what it was before even inspecting it. We live in a smaller town, and he informed me this morning that he's replaced 7 of these in the last calendar year alone. What is completely asinine, is the fact that FORD IS NO LONGER MAKING THIS PART, so we have to find a used one at a junk yard. Other than this issue, his car has appeared to be in very good shape, has been maintained well and clean. Why is there not a recall on this issue?
Additional Notes:
The Rotary Gear Shift Dial has malfunctioned on my teenager's vehicle. His safety was put at risk because it started lighting up as he was driving on a very busy highway the first time that it was noticed to have happened. On 5/26, the vehicle would start, it physically felt like it shifted into the D gear, but would only drive maybe 1 foot until the car was force stopped and said "SHIFT SYS FAULT" The vehicle has been inspected and diagnosed by a veteran mechanic, with being able to reproduce the issue. He assumed what it was before even inspecting it. We live in a smaller town, and he informed me this morning that he's replaced 7 of these in the last calendar year alone. What is completely asinine, is the fact that FORD IS NO LONGER MAKING THIS PART, so we have to find a used one at a junk yard. Other than this issue, his car has appeared to be in very good shape, has been maintained well and clean. Why is there not a recall on this issue?
Mfg Campaign: 11663353
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Mfg Campaign: 11663110
Recall Date: May 27, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Mfg Campaign: 11663110
Recall Date: May 27, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When parking i attempted to put the vehicle in reverse and a warning light came on "shift system failure", and the shifter cable locked in placed flashing causing the car to lock without the ability to move. Shift cable bushing is split causing dislodge from the fitting
Corrective Action:
When parking i attempted to put the vehicle in reverse and a warning light came on "shift system failure", and the shifter cable locked in placed flashing causing the car to lock without the ability to move. Shift cable bushing is split causing dislodge from the fitting
Additional Notes:
When parking i attempted to put the vehicle in reverse and a warning light came on "shift system failure", and the shifter cable locked in placed flashing causing the car to lock without the ability to move. Shift cable bushing is split causing dislodge from the fitting
Mfg Campaign: 11662042
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When parking i attempted to put the vehicle in reverse and a warning light came on "shift system failure", and the shifter cable locked in placed flashing causing the car to lock without the ability to move. Shift cable bushing is split causing dislodge from the fitting
Corrective Action:
When parking i attempted to put the vehicle in reverse and a warning light came on "shift system failure", and the shifter cable locked in placed flashing causing the car to lock without the ability to move. Shift cable bushing is split causing dislodge from the fitting
Additional Notes:
When parking i attempted to put the vehicle in reverse and a warning light came on "shift system failure", and the shifter cable locked in placed flashing causing the car to lock without the ability to move. Shift cable bushing is split causing dislodge from the fitting
Mfg Campaign: 11662042
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
Mfg Campaign: 11661779
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
Mfg Campaign: 11661779
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinder causing engine problems.
Corrective Action:
Coolant leaking into cylinder causing engine problems.
Additional Notes:
Coolant leaking into cylinder causing engine problems.
Mfg Campaign: 11661781
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. While the contact's fiancé was driving at an undisclosed speed, the engine overheated. The driver pulled the vehicle over to the shoulder of the roadway and turned off the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was later driven to an independent mechanic; however, the failure was not duplicated. The vehicle was driven back to the contact's residence. The contact later performed an inspection of the vehicle. The coolant level was inspected, and the contact refilled the coolant reservoir; however, the contact stated that the coolant reservoir needed to be refilled daily. There was no visual signs of a coolant leak. In addition, the vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #2. The contact was informed that the fuel injector and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was informed that there was no visual coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. While the contact's fiancé was driving at an undisclosed speed, the engine overheated. The driver pulled the vehicle over to the shoulder of the roadway and turned off the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was later driven to an independent mechanic; however, the failure was not duplicated. The vehicle was driven back to the contact's residence. The contact later performed an inspection of the vehicle. The coolant level was inspected, and the contact refilled the coolant reservoir; however, the contact stated that the coolant reservoir needed to be refilled daily. There was no visual signs of a coolant leak. In addition, the vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #2. The contact was informed that the fuel injector and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was informed that there was no visual coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. While the contact's fiancé was driving at an undisclosed speed, the engine overheated. The driver pulled the vehicle over to the shoulder of the roadway and turned off the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was later driven to an independent mechanic; however, the failure was not duplicated. The vehicle was driven back to the contact's residence. The contact later performed an inspection of the vehicle. The coolant level was inspected, and the contact refilled the coolant reservoir; however, the contact stated that the coolant reservoir needed to be refilled daily. There was no visual signs of a coolant leak. In addition, the vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #2. The contact was informed that the fuel injector and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was informed that there was no visual coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.
Mfg Campaign: 11660933
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering abnormally, and the transmission was difficult to shift into gear. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering abnormally, and the transmission was difficult to shift into gear. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering abnormally, and the transmission was difficult to shift into gear. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.
Mfg Campaign: 11660680
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving 25 MPH, the message "Coolant Overheating" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 174,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving 25 MPH, the message "Coolant Overheating" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 174,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving 25 MPH, the message "Coolant Overheating" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 174,000.
Mfg Campaign: 11660433
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The temp gauge suddenly jumped up and alert said coolant was low. Driving on freeway, car shut down before I could get into a shoulder. Big rigs swerving around me, could have been killed. No leaks under car. Cap off the coolant reservoir and the coolant level bubbles up back to normal. After that, even driving one mile makes the temp gauge jump up and drop down erratically. Quoted more thank $8,000 to repair because it requires a new engine? Ford dealership said this is very common issue for Ford Fusions, that it is a design flaw and many of their clients have had similar safety scares.
Corrective Action:
The temp gauge suddenly jumped up and alert said coolant was low. Driving on freeway, car shut down before I could get into a shoulder. Big rigs swerving around me, could have been killed. No leaks under car. Cap off the coolant reservoir and the coolant level bubbles up back to normal. After that, even driving one mile makes the temp gauge jump up and drop down erratically. Quoted more thank $8,000 to repair because it requires a new engine? Ford dealership said this is very common issue for Ford Fusions, that it is a design flaw and many of their clients have had similar safety scares.
Additional Notes:
The temp gauge suddenly jumped up and alert said coolant was low. Driving on freeway, car shut down before I could get into a shoulder. Big rigs swerving around me, could have been killed. No leaks under car. Cap off the coolant reservoir and the coolant level bubbles up back to normal. After that, even driving one mile makes the temp gauge jump up and drop down erratically. Quoted more thank $8,000 to repair because it requires a new engine? Ford dealership said this is very common issue for Ford Fusions, that it is a design flaw and many of their clients have had similar safety scares.
Mfg Campaign: 11660215
Recall Date: May 11, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The temp gauge suddenly jumped up and alert said coolant was low. Driving on freeway, car shut down before I could get into a shoulder. Big rigs swerving around me, could have been killed. No leaks under car. Cap off the coolant reservoir and the coolant level bubbles up back to normal. After that, even driving one mile makes the temp gauge jump up and drop down erratically. Quoted more thank $8,000 to repair because it requires a new engine? Ford dealership said this is very common issue for Ford Fusions, that it is a design flaw and many of their clients have had similar safety scares.
Corrective Action:
The temp gauge suddenly jumped up and alert said coolant was low. Driving on freeway, car shut down before I could get into a shoulder. Big rigs swerving around me, could have been killed. No leaks under car. Cap off the coolant reservoir and the coolant level bubbles up back to normal. After that, even driving one mile makes the temp gauge jump up and drop down erratically. Quoted more thank $8,000 to repair because it requires a new engine? Ford dealership said this is very common issue for Ford Fusions, that it is a design flaw and many of their clients have had similar safety scares.
Additional Notes:
The temp gauge suddenly jumped up and alert said coolant was low. Driving on freeway, car shut down before I could get into a shoulder. Big rigs swerving around me, could have been killed. No leaks under car. Cap off the coolant reservoir and the coolant level bubbles up back to normal. After that, even driving one mile makes the temp gauge jump up and drop down erratically. Quoted more thank $8,000 to repair because it requires a new engine? Ford dealership said this is very common issue for Ford Fusions, that it is a design flaw and many of their clients have had similar safety scares.
Mfg Campaign: 11660215
Recall Date: May 11, 2025
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