Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Corrective Action:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Additional Notes:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Mfg Campaign: 11592884
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Corrective Action:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Additional Notes:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Mfg Campaign: 11592884
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Corrective Action:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Additional Notes:
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
Mfg Campaign: 11592884
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to the local dealer and to a second dealer, Norm Reeves Ford Superstore (18900 Studebaker Rd, Cerritos, CA 90703), where the vehicle was diagnosed with coolant intrusion in cylinder #2, and the failure was related to TSB Number: 22-2229. The dealers determined that the engine assembly needed to be replaced. The vehicle was not repaired and remained with the second dealer. The manufacturer was notified of the failure and a case opened. The failure mileage was approximately 76,900.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to the local dealer and to a second dealer, Norm Reeves Ford Superstore (18900 Studebaker Rd, Cerritos, CA 90703), where the vehicle was diagnosed with coolant intrusion in cylinder #2, and the failure was related to TSB Number: 22-2229. The dealers determined that the engine assembly needed to be replaced. The vehicle was not repaired and remained with the second dealer. The manufacturer was notified of the failure and a case opened. The failure mileage was approximately 76,900.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to the local dealer and to a second dealer, Norm Reeves Ford Superstore (18900 Studebaker Rd, Cerritos, CA 90703), where the vehicle was diagnosed with coolant intrusion in cylinder #2, and the failure was related to TSB Number: 22-2229. The dealers determined that the engine assembly needed to be replaced. The vehicle was not repaired and remained with the second dealer. The manufacturer was notified of the failure and a case opened. The failure mileage was approximately 76,900.
Mfg Campaign: 11592699
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle was shuddering, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 21N12. The contact stated that the failure persisted while starting and while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle was shuddering, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 21N12. The contact stated that the failure persisted while starting and while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle was shuddering, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 21N12. The contact stated that the failure persisted while starting and while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Mfg Campaign: 11592415
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.
Mfg Campaign: 11592058
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.
Mfg Campaign: 11592058
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle has started going through coolant and the exhaust has a sweet smell. It has the 1.5 litre ecoboost that has an active recall. I believe this is the issue. We still owe more than its worth and cannot afford to have a known recall issue cost us our transportation. It is only a matter of time before it destroys itself. I previously owned a 2014 fusion 2.0 that blew the motor due to the same issue. I had to put a new motor in that car. We picked the 1.5 engine since there were no reported issues at the time of purchase in 2022.
Corrective Action:
The vehicle has started going through coolant and the exhaust has a sweet smell. It has the 1.5 litre ecoboost that has an active recall. I believe this is the issue. We still owe more than its worth and cannot afford to have a known recall issue cost us our transportation. It is only a matter of time before it destroys itself. I previously owned a 2014 fusion 2.0 that blew the motor due to the same issue. I had to put a new motor in that car. We picked the 1.5 engine since there were no reported issues at the time of purchase in 2022.
Additional Notes:
The vehicle has started going through coolant and the exhaust has a sweet smell. It has the 1.5 litre ecoboost that has an active recall. I believe this is the issue. We still owe more than its worth and cannot afford to have a known recall issue cost us our transportation. It is only a matter of time before it destroys itself. I previously owned a 2014 fusion 2.0 that blew the motor due to the same issue. I had to put a new motor in that car. We picked the 1.5 engine since there were no reported issues at the time of purchase in 2022.
Mfg Campaign: 11591859
Recall Date: Jun 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle shook abnormally while starting. The check engine warning light was illuminated. The contact stated that the engine had previously been replaced. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into cylinder #2 and determined that the engine needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 64,000. The repairs were made in August of last year but the mechanic stated an additional $8,200 is need for more repairs.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle shook abnormally while starting. The check engine warning light was illuminated. The contact stated that the engine had previously been replaced. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into cylinder #2 and determined that the engine needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 64,000. The repairs were made in August of last year but the mechanic stated an additional $8,200 is need for more repairs.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle shook abnormally while starting. The check engine warning light was illuminated. The contact stated that the engine had previously been replaced. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into cylinder #2 and determined that the engine needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 64,000. The repairs were made in August of last year but the mechanic stated an additional $8,200 is need for more repairs.
Mfg Campaign: 11591757
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the gear shifter independently shifted into reverse. The contact stated that the failure caused the vehicle to roll away. The vehicle then struck a parked Police vehicle. The contact stated that the failure had occurred several times. The contact stated that several times while in reverse, the gear shifter independently shifted into the park. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the gear shifter independently shifted into reverse. The contact stated that the failure caused the vehicle to roll away. The vehicle then struck a parked Police vehicle. The contact stated that the failure had occurred several times. The contact stated that several times while in reverse, the gear shifter independently shifted into the park. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the gear shifter independently shifted into reverse. The contact stated that the failure caused the vehicle to roll away. The vehicle then struck a parked Police vehicle. The contact stated that the failure had occurred several times. The contact stated that several times while in reverse, the gear shifter independently shifted into the park. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11591759
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled in the middle of the road and the coolant warning light illuminated. The vehicle was pulled to the side of the road where it was restarted and taken to an independent mechanic where the coolant fluid was inspected and refilled. The contact stated that the next day, the failure reoccurred, and the vehicle was unable to be restarted. The vehicle was towed to a local dealer where it was diagnosed with a water pump failure that caused the engine to malfunction. The vehicle was not repaired. The manufacturer was made aware of the failure however, no assistance was provided. The contact stated that while researching online, the contact became aware of an ongoing failure with similar vehicles. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled in the middle of the road and the coolant warning light illuminated. The vehicle was pulled to the side of the road where it was restarted and taken to an independent mechanic where the coolant fluid was inspected and refilled. The contact stated that the next day, the failure reoccurred, and the vehicle was unable to be restarted. The vehicle was towed to a local dealer where it was diagnosed with a water pump failure that caused the engine to malfunction. The vehicle was not repaired. The manufacturer was made aware of the failure however, no assistance was provided. The contact stated that while researching online, the contact became aware of an ongoing failure with similar vehicles. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled in the middle of the road and the coolant warning light illuminated. The vehicle was pulled to the side of the road where it was restarted and taken to an independent mechanic where the coolant fluid was inspected and refilled. The contact stated that the next day, the failure reoccurred, and the vehicle was unable to be restarted. The vehicle was towed to a local dealer where it was diagnosed with a water pump failure that caused the engine to malfunction. The vehicle was not repaired. The manufacturer was made aware of the failure however, no assistance was provided. The contact stated that while researching online, the contact became aware of an ongoing failure with similar vehicles. The failure mileage was approximately 67,000.
Mfg Campaign: 11591794
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced an engine misfire, shuddered, and then stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak into the cylinder which caused engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Customer Satisfaction Programs 21N12 and 19B37. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Programs. The failure mileage was approximately 55,800.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced an engine misfire, shuddered, and then stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak into the cylinder which caused engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Customer Satisfaction Programs 21N12 and 19B37. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Programs. The failure mileage was approximately 55,800.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced an engine misfire, shuddered, and then stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak into the cylinder which caused engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Customer Satisfaction Programs 21N12 and 19B37. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Programs. The failure mileage was approximately 55,800.
Mfg Campaign: 11590986
Recall Date: May 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light was activated on my 2017 Fusion Titanium a week ago. Took car to the dealership on 5/25/24 and was informed that a coolant leak had caused a "milkshake" in the engine, which (as many others are reporting) now needs to be replaced--at a cost of $8000. Vehicle went out of warranty in late 2023.
Corrective Action:
Check engine light was activated on my 2017 Fusion Titanium a week ago. Took car to the dealership on 5/25/24 and was informed that a coolant leak had caused a "milkshake" in the engine, which (as many others are reporting) now needs to be replaced--at a cost of $8000. Vehicle went out of warranty in late 2023.
Additional Notes:
Check engine light was activated on my 2017 Fusion Titanium a week ago. Took car to the dealership on 5/25/24 and was informed that a coolant leak had caused a "milkshake" in the engine, which (as many others are reporting) now needs to be replaced--at a cost of $8000. Vehicle went out of warranty in late 2023.
Mfg Campaign: 11590751
Recall Date: May 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
Mfg Campaign: 11590214
Recall Date: May 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
Mfg Campaign: 11590214
Recall Date: May 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I recently experienced a problem with my 2017 Ford Fusion. The check engine light came on and the car was riding rough. I took it to a local mechanic and he determined that the spark plugs needed to be replaced. He replaced them and did a tune up and the car seemed fine. Two days later the check engine light came on again and the car started riding rough again. I took it back to the same place and he said one of the spark plugs blew again. He did some more research and found a TSB regarding my issue. Their is a known design flaw in these cars that were manufactured between 2017-2019 that allows coolant to leak into the engine. I made an appointment with a Ford dealer to confirm and I was told that my engine would need to be replaced. At this point, when I started the card, white smoke started billowing out of the exhaust and the coolant light illuminated. I have no choice but to replace the engine at my own expense since my warranty has expired. I did extensive research on this and found cases where people's cars have caught on fire. There are also reports of the car shutting down while on highways. Ford is aware that this is a design flaw but has not issued a recall. Thank you.
Corrective Action:
I recently experienced a problem with my 2017 Ford Fusion. The check engine light came on and the car was riding rough. I took it to a local mechanic and he determined that the spark plugs needed to be replaced. He replaced them and did a tune up and the car seemed fine. Two days later the check engine light came on again and the car started riding rough again. I took it back to the same place and he said one of the spark plugs blew again. He did some more research and found a TSB regarding my issue. Their is a known design flaw in these cars that were manufactured between 2017-2019 that allows coolant to leak into the engine. I made an appointment with a Ford dealer to confirm and I was told that my engine would need to be replaced. At this point, when I started the card, white smoke started billowing out of the exhaust and the coolant light illuminated. I have no choice but to replace the engine at my own expense since my warranty has expired. I did extensive research on this and found cases where people's cars have caught on fire. There are also reports of the car shutting down while on highways. Ford is aware that this is a design flaw but has not issued a recall. Thank you.
Additional Notes:
I recently experienced a problem with my 2017 Ford Fusion. The check engine light came on and the car was riding rough. I took it to a local mechanic and he determined that the spark plugs needed to be replaced. He replaced them and did a tune up and the car seemed fine. Two days later the check engine light came on again and the car started riding rough again. I took it back to the same place and he said one of the spark plugs blew again. He did some more research and found a TSB regarding my issue. Their is a known design flaw in these cars that were manufactured between 2017-2019 that allows coolant to leak into the engine. I made an appointment with a Ford dealer to confirm and I was told that my engine would need to be replaced. At this point, when I started the card, white smoke started billowing out of the exhaust and the coolant light illuminated. I have no choice but to replace the engine at my own expense since my warranty has expired. I did extensive research on this and found cases where people's cars have caught on fire. There are also reports of the car shutting down while on highways. Ford is aware that this is a design flaw but has not issued a recall. Thank you.
Mfg Campaign: 11589910
Recall Date: May 21, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Corrective Action:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Additional Notes:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Mfg Campaign: 11589962
Recall Date: May 21, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Corrective Action:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Additional Notes:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Mfg Campaign: 11589962
Recall Date: May 21, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Corrective Action:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Additional Notes:
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This is not the only problem im having, my gas tank “farts” constantly and my car will stall and shut off unless i turn off auto start stop. There is no recall on this yet it’s a KNOWN problem. It makes the car undriveable.
Mfg Campaign: 11589962
Recall Date: May 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
HELP My vehicle is experiencing the 2017 Ford Fusion 2.0 EcoBoost coolant leak. Seems to be common among thousands of ecoboost engine since 2010. Proven engine defect & current class action law suite. My dealer wants $8000. That is a lot of money for us. To replace engine (May 15th 2024). Can you help with information, what should I do, signing up for Class action lawsuit. I’m probably going to pay the $8000. Because dealer is refusing to cover cost and we are desperate to get vehicle back in use. Also my vehicle when VIN is ran shows no recall but clearly fulls into recall category???? Confused on that. Can you please contact me with ANY help
Corrective Action:
HELP My vehicle is experiencing the 2017 Ford Fusion 2.0 EcoBoost coolant leak. Seems to be common among thousands of ecoboost engine since 2010. Proven engine defect & current class action law suite. My dealer wants $8000. That is a lot of money for us. To replace engine (May 15th 2024). Can you help with information, what should I do, signing up for Class action lawsuit. I’m probably going to pay the $8000. Because dealer is refusing to cover cost and we are desperate to get vehicle back in use. Also my vehicle when VIN is ran shows no recall but clearly fulls into recall category???? Confused on that. Can you please contact me with ANY help
Additional Notes:
HELP My vehicle is experiencing the 2017 Ford Fusion 2.0 EcoBoost coolant leak. Seems to be common among thousands of ecoboost engine since 2010. Proven engine defect & current class action law suite. My dealer wants $8000. That is a lot of money for us. To replace engine (May 15th 2024). Can you help with information, what should I do, signing up for Class action lawsuit. I’m probably going to pay the $8000. Because dealer is refusing to cover cost and we are desperate to get vehicle back in use. Also my vehicle when VIN is ran shows no recall but clearly fulls into recall category???? Confused on that. Can you please contact me with ANY help
Mfg Campaign: 11589643
Recall Date: May 20, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury