Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle is displaying severe symptoms as well as throwing code of the already noted recall for other trims of this car but my car isn’t on recall list. I’ve had to replace the canister purge valve 3 times in less than 2 years, the vacuum seal is affecting fuel tank and honking every 15-20 seconds…when canister gets stuck open, I can’t start my car which happened yesterday in a busy intersection. It’s dangerous and I’m afraid to transport my kids in my car.
Corrective Action:
My vehicle is displaying severe symptoms as well as throwing code of the already noted recall for other trims of this car but my car isn’t on recall list. I’ve had to replace the canister purge valve 3 times in less than 2 years, the vacuum seal is affecting fuel tank and honking every 15-20 seconds…when canister gets stuck open, I can’t start my car which happened yesterday in a busy intersection. It’s dangerous and I’m afraid to transport my kids in my car.
Additional Notes:
My vehicle is displaying severe symptoms as well as throwing code of the already noted recall for other trims of this car but my car isn’t on recall list. I’ve had to replace the canister purge valve 3 times in less than 2 years, the vacuum seal is affecting fuel tank and honking every 15-20 seconds…when canister gets stuck open, I can’t start my car which happened yesterday in a busy intersection. It’s dangerous and I’m afraid to transport my kids in my car.
Mfg Campaign: 11572759
Recall Date: Feb 19, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle will not stay in reverse or drive thus it will not shift out of park. When shifted to reverse or drive the shifter would blink red and automatically shift back to park repeatedly. The message “Shift sys fault service required” and wrench popped up. Had to have it towed 90 miles to dealer. Safety issues: vehicle may not have actually been in park after automatic shifting back to park, this could injure someone or something if the vehicle moved unexpectedly. Also, I could have been stranded in an unsafe place. This problem could be reproduced at the dealership service center. Inspected by service once I got there. There were no warnings or messages prior to this issue.
Corrective Action:
Vehicle will not stay in reverse or drive thus it will not shift out of park. When shifted to reverse or drive the shifter would blink red and automatically shift back to park repeatedly. The message “Shift sys fault service required” and wrench popped up. Had to have it towed 90 miles to dealer. Safety issues: vehicle may not have actually been in park after automatic shifting back to park, this could injure someone or something if the vehicle moved unexpectedly. Also, I could have been stranded in an unsafe place. This problem could be reproduced at the dealership service center. Inspected by service once I got there. There were no warnings or messages prior to this issue.
Additional Notes:
Vehicle will not stay in reverse or drive thus it will not shift out of park. When shifted to reverse or drive the shifter would blink red and automatically shift back to park repeatedly. The message “Shift sys fault service required” and wrench popped up. Had to have it towed 90 miles to dealer. Safety issues: vehicle may not have actually been in park after automatic shifting back to park, this could injure someone or something if the vehicle moved unexpectedly. Also, I could have been stranded in an unsafe place. This problem could be reproduced at the dealership service center. Inspected by service once I got there. There were no warnings or messages prior to this issue.
Mfg Campaign: 11572482
Recall Date: Feb 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Corrective Action:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Additional Notes:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Mfg Campaign: 11572023
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Corrective Action:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Additional Notes:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Mfg Campaign: 11572023
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Corrective Action:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Additional Notes:
The car started shaking while driving down the road and when coming to a stop. The gears were not shifting properly. I took it to a mechanic shop and they told me several different things "could" be wrong, supposedly fixed it, $700 for that. Started shaking and shift gear problems again, took it in again and spent $2800 for the supposed fix. Several days later same thing, took it back again and they said to take it to a transmission shop because they couldn't do anymore. Found out there was a recall on the torque and the different mechanic "fixed" that. Now it won't shift into several of the gears. Over $4500.00 spent! Transmission
Mfg Campaign: 11572023
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
We were in reverse backing into a parking stall and tried to put the car into park. An error popped up something to the effect SHIFT SYS FAULT We were unable to put the car in park/drive/or any other gear. Parking brake was automatically applied. We were stuck, had to have it towed by a flat bed truck and repaired. Thank god this did not happen in the middle of a street where traffic would have been....could have been tragic. It was towed on a Friday 2/9/24 and fixed on 2/13/24 It was a shift cable bushing that wore out and cracked. Similar to this recall from 2016 ford fusions (Copied below). This should have also applied to ANY Fords that had a similar "plastic" piece that could crack and wear out causing the car to be inoperable. Campaign/NHTSA# 19S16/19V362 Issue Date 2019-05-13 Description On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Safety Risk On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Remedy If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park, and the transmission not in park warning may not appear. This could result in unintended vehicle movement, increasing the risk of injury or crash
Corrective Action:
We were in reverse backing into a parking stall and tried to put the car into park. An error popped up something to the effect SHIFT SYS FAULT We were unable to put the car in park/drive/or any other gear. Parking brake was automatically applied. We were stuck, had to have it towed by a flat bed truck and repaired. Thank god this did not happen in the middle of a street where traffic would have been....could have been tragic. It was towed on a Friday 2/9/24 and fixed on 2/13/24 It was a shift cable bushing that wore out and cracked. Similar to this recall from 2016 ford fusions (Copied below). This should have also applied to ANY Fords that had a similar "plastic" piece that could crack and wear out causing the car to be inoperable. Campaign/NHTSA# 19S16/19V362 Issue Date 2019-05-13 Description On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Safety Risk On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Remedy If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park, and the transmission not in park warning may not appear. This could result in unintended vehicle movement, increasing the risk of injury or crash
Additional Notes:
We were in reverse backing into a parking stall and tried to put the car into park. An error popped up something to the effect SHIFT SYS FAULT We were unable to put the car in park/drive/or any other gear. Parking brake was automatically applied. We were stuck, had to have it towed by a flat bed truck and repaired. Thank god this did not happen in the middle of a street where traffic would have been....could have been tragic. It was towed on a Friday 2/9/24 and fixed on 2/13/24 It was a shift cable bushing that wore out and cracked. Similar to this recall from 2016 ford fusions (Copied below). This should have also applied to ANY Fords that had a similar "plastic" piece that could crack and wear out causing the car to be inoperable. Campaign/NHTSA# 19S16/19V362 Issue Date 2019-05-13 Description On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Safety Risk On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may cause the transmission shifter cable to not be able to fully move the transmission to the selected gear position. Remedy If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park, and the transmission not in park warning may not appear. This could result in unintended vehicle movement, increasing the risk of injury or crash
Mfg Campaign: 11572063
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I didn’t have the car at the time I didn’t know the car facts now I’ve been paying on it & it’s my only transportation I got the car the 5th of Jan. 2023
Corrective Action:
I didn’t have the car at the time I didn’t know the car facts now I’ve been paying on it & it’s my only transportation I got the car the 5th of Jan. 2023
Additional Notes:
I didn’t have the car at the time I didn’t know the car facts now I’ve been paying on it & it’s my only transportation I got the car the 5th of Jan. 2023
Mfg Campaign: 11572262
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car was shaking when I started it. Took it to the dealership and they told me it got the coolant intrusion into the cylinder and now they need to replace the whole engine with a short block engine. I believe it's a design defect by Ford!
Corrective Action:
The car was shaking when I started it. Took it to the dealership and they told me it got the coolant intrusion into the cylinder and now they need to replace the whole engine with a short block engine. I believe it's a design defect by Ford!
Additional Notes:
The car was shaking when I started it. Took it to the dealership and they told me it got the coolant intrusion into the cylinder and now they need to replace the whole engine with a short block engine. I believe it's a design defect by Ford!
Mfg Campaign: 11571795
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle lost ability to drive forward & reverse on the freeway. Upon inspection, the torque converter had gone bad & contaminated the transmission fluid causing the transmission to go out. Now my vehicle needs a new torque converter & transmission. There was a recall "17V427000" but it did not include my vehicle; however, it looks like the same issue.
Corrective Action:
Vehicle lost ability to drive forward & reverse on the freeway. Upon inspection, the torque converter had gone bad & contaminated the transmission fluid causing the transmission to go out. Now my vehicle needs a new torque converter & transmission. There was a recall "17V427000" but it did not include my vehicle; however, it looks like the same issue.
Additional Notes:
Vehicle lost ability to drive forward & reverse on the freeway. Upon inspection, the torque converter had gone bad & contaminated the transmission fluid causing the transmission to go out. Now my vehicle needs a new torque converter & transmission. There was a recall "17V427000" but it did not include my vehicle; however, it looks like the same issue.
Mfg Campaign: 11571485
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light came on and heat and defrosters stopped working in vehicle. Took it into dealer and was told diagnostic code was for misfire in cylinder 3. They did a coolant leak test and immediately found coolant leaking into the engine. Was told this was a known issue with the 2.0L ecoboosts (TSB 22-2229 dated 6/9/22) and that I would need an entire engine block replacement. Due to being out of warranty I would be on the hook for $6,856 for the repairs. Car only had 45,000 miles on it at time of service.
Corrective Action:
Engine light came on and heat and defrosters stopped working in vehicle. Took it into dealer and was told diagnostic code was for misfire in cylinder 3. They did a coolant leak test and immediately found coolant leaking into the engine. Was told this was a known issue with the 2.0L ecoboosts (TSB 22-2229 dated 6/9/22) and that I would need an entire engine block replacement. Due to being out of warranty I would be on the hook for $6,856 for the repairs. Car only had 45,000 miles on it at time of service.
Additional Notes:
Engine light came on and heat and defrosters stopped working in vehicle. Took it into dealer and was told diagnostic code was for misfire in cylinder 3. They did a coolant leak test and immediately found coolant leaking into the engine. Was told this was a known issue with the 2.0L ecoboosts (TSB 22-2229 dated 6/9/22) and that I would need an entire engine block replacement. Due to being out of warranty I would be on the hook for $6,856 for the repairs. Car only had 45,000 miles on it at time of service.
Mfg Campaign: 11571528
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
About 4 weeks ago my car lost the ability to move while driving. The wrench light popped up to see manual. Upon checking the manual it stated that the problem was with the power train. I took it to get looked at and the service center further confirmed that it was a piece inside the transmission. I see that there was a safety recall issued in 2017 for the power train torque converter for 2017 Ford Fusions. However, when I type in my VIN number the recall does not appear for my car. Is there a way for the recall to be issued for my car being that I drive the exact car type that was affected and am having the same problem?
Corrective Action:
About 4 weeks ago my car lost the ability to move while driving. The wrench light popped up to see manual. Upon checking the manual it stated that the problem was with the power train. I took it to get looked at and the service center further confirmed that it was a piece inside the transmission. I see that there was a safety recall issued in 2017 for the power train torque converter for 2017 Ford Fusions. However, when I type in my VIN number the recall does not appear for my car. Is there a way for the recall to be issued for my car being that I drive the exact car type that was affected and am having the same problem?
Additional Notes:
About 4 weeks ago my car lost the ability to move while driving. The wrench light popped up to see manual. Upon checking the manual it stated that the problem was with the power train. I took it to get looked at and the service center further confirmed that it was a piece inside the transmission. I see that there was a safety recall issued in 2017 for the power train torque converter for 2017 Ford Fusions. However, when I type in my VIN number the recall does not appear for my car. Is there a way for the recall to be issued for my car being that I drive the exact car type that was affected and am having the same problem?
Mfg Campaign: 11570691
Recall Date: Feb 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that upon the start of the vehicle, the engine backfired with a cylinder misfire message displayed on the instrument panel. The vehicle was initially taken to an independent mechanic however, the cause of the failure was not determined. The contact was informed that the coolant level was very low. The contact frequently checked the coolant level and discovered that coolant was leaking but the location of the leak was not determined. The vehicle was then taken to two dealers, and it was discovered that there was coolant intrusion into cylinder #3, causing the engine to misfire. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was 73,719.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that upon the start of the vehicle, the engine backfired with a cylinder misfire message displayed on the instrument panel. The vehicle was initially taken to an independent mechanic however, the cause of the failure was not determined. The contact was informed that the coolant level was very low. The contact frequently checked the coolant level and discovered that coolant was leaking but the location of the leak was not determined. The vehicle was then taken to two dealers, and it was discovered that there was coolant intrusion into cylinder #3, causing the engine to misfire. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was 73,719.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that upon the start of the vehicle, the engine backfired with a cylinder misfire message displayed on the instrument panel. The vehicle was initially taken to an independent mechanic however, the cause of the failure was not determined. The contact was informed that the coolant level was very low. The contact frequently checked the coolant level and discovered that coolant was leaking but the location of the leak was not determined. The vehicle was then taken to two dealers, and it was discovered that there was coolant intrusion into cylinder #3, causing the engine to misfire. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was 73,719.
Mfg Campaign: 11569263
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into engine. Engine block required entire replacement. Check engine light flashing causing me to contact Ford Dealer/Service. This was December 4, 2023.
Corrective Action:
Coolant leaking into engine. Engine block required entire replacement. Check engine light flashing causing me to contact Ford Dealer/Service. This was December 4, 2023.
Additional Notes:
Coolant leaking into engine. Engine block required entire replacement. Check engine light flashing causing me to contact Ford Dealer/Service. This was December 4, 2023.
Mfg Campaign: 11568519
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant leaking into engine. Engine block required entire replacement. Check engine light flashing causing me to contact Ford Dealer/Service. This was December 4, 2023.
Corrective Action:
Coolant leaking into engine. Engine block required entire replacement. Check engine light flashing causing me to contact Ford Dealer/Service. This was December 4, 2023.
Additional Notes:
Coolant leaking into engine. Engine block required entire replacement. Check engine light flashing causing me to contact Ford Dealer/Service. This was December 4, 2023.
Mfg Campaign: 11568519
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH, there was an abnormal sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the engine, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH, there was an abnormal sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the engine, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH, there was an abnormal sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the engine, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Mfg Campaign: 11567995
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH, there was an abnormal sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the engine, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH, there was an abnormal sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the engine, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving 55 MPH, there was an abnormal sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the engine, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Mfg Campaign: 11567995
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.
Mfg Campaign: 11568040
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while parking the vehicle, the vehicle stalled. Upon restarting the vehicle, the vehicle failed to move forward or reverse. The system default warning light was displayed. The contact called the local dealer and was informed that the vehicle was not covered under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 77,432.
Mfg Campaign: 11568040
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I went to my dealership because of a check engine light. After many hours of searching, I was told that a coolant leak had been found. I was informed that the head gasket was damaged and causing a leak into the engine. The cheapest repair would cost nearly $8000. The extended warranty that I purchased for the car has expired. Searching Google, I see that Ford is aware of the problem, and has known about it for some time. Ford should not be able to get away with this.
Corrective Action:
I went to my dealership because of a check engine light. After many hours of searching, I was told that a coolant leak had been found. I was informed that the head gasket was damaged and causing a leak into the engine. The cheapest repair would cost nearly $8000. The extended warranty that I purchased for the car has expired. Searching Google, I see that Ford is aware of the problem, and has known about it for some time. Ford should not be able to get away with this.
Additional Notes:
I went to my dealership because of a check engine light. After many hours of searching, I was told that a coolant leak had been found. I was informed that the head gasket was damaged and causing a leak into the engine. The cheapest repair would cost nearly $8000. The extended warranty that I purchased for the car has expired. Searching Google, I see that Ford is aware of the problem, and has known about it for some time. Ford should not be able to get away with this.
Mfg Campaign: 11568135
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I went to my dealership because of a check engine light. After many hours of searching, I was told that a coolant leak had been found. I was informed that the head gasket was damaged and causing a leak into the engine. The cheapest repair would cost nearly $8000. The extended warranty that I purchased for the car has expired. Searching Google, I see that Ford is aware of the problem, and has known about it for some time. Ford should not be able to get away with this.
Corrective Action:
I went to my dealership because of a check engine light. After many hours of searching, I was told that a coolant leak had been found. I was informed that the head gasket was damaged and causing a leak into the engine. The cheapest repair would cost nearly $8000. The extended warranty that I purchased for the car has expired. Searching Google, I see that Ford is aware of the problem, and has known about it for some time. Ford should not be able to get away with this.
Additional Notes:
I went to my dealership because of a check engine light. After many hours of searching, I was told that a coolant leak had been found. I was informed that the head gasket was damaged and causing a leak into the engine. The cheapest repair would cost nearly $8000. The extended warranty that I purchased for the car has expired. Searching Google, I see that Ford is aware of the problem, and has known about it for some time. Ford should not be able to get away with this.
Mfg Campaign: 11568135
Recall Date: Jan 26, 2024
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury