Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving my car one day and the power steering fault message popped up on my dash of my car. So I turned around and went home. I turned the car off and then turn the car back on. Then the power steering fault message showed up with other warning messages. So I tried turning the steering wheel and noticed there was no power steering at all. So the next day I had it towed to the Ford dealer to have them look at it and fix the issue. They ended up replacing the rack and pinion and the power steering motor. When I picked the car up I asked the service person if it was a common part that broke on the car and he said it was a common part that broke. I was surprised that they had that specific part in stock when they told me the problem. Also I was not happy that I had to $4,400.00 to fix it. In my mind if it is a common part that breaks then why hasn't been a recall on that part.
Corrective Action:
I was driving my car one day and the power steering fault message popped up on my dash of my car. So I turned around and went home. I turned the car off and then turn the car back on. Then the power steering fault message showed up with other warning messages. So I tried turning the steering wheel and noticed there was no power steering at all. So the next day I had it towed to the Ford dealer to have them look at it and fix the issue. They ended up replacing the rack and pinion and the power steering motor. When I picked the car up I asked the service person if it was a common part that broke on the car and he said it was a common part that broke. I was surprised that they had that specific part in stock when they told me the problem. Also I was not happy that I had to $4,400.00 to fix it. In my mind if it is a common part that breaks then why hasn't been a recall on that part.
Additional Notes:
I was driving my car one day and the power steering fault message popped up on my dash of my car. So I turned around and went home. I turned the car off and then turn the car back on. Then the power steering fault message showed up with other warning messages. So I tried turning the steering wheel and noticed there was no power steering at all. So the next day I had it towed to the Ford dealer to have them look at it and fix the issue. They ended up replacing the rack and pinion and the power steering motor. When I picked the car up I asked the service person if it was a common part that broke on the car and he said it was a common part that broke. I was surprised that they had that specific part in stock when they told me the problem. Also I was not happy that I had to $4,400.00 to fix it. In my mind if it is a common part that breaks then why hasn't been a recall on that part.
Mfg Campaign: 11560456
Recall Date: Dec 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Corrective Action:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Additional Notes:
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Mfg Campaign: 11559999
Recall Date: Dec 13, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the temperature gauge began to indicate that the vehicle was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low and refilled the reservoir. Within three days of refilling the coolant reservoir, the failure reoccurred, after which the vehicle failed to start. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure and advised the contact to take the vehicle to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-2100. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 74,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the temperature gauge began to indicate that the vehicle was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low and refilled the reservoir. Within three days of refilling the coolant reservoir, the failure reoccurred, after which the vehicle failed to start. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure and advised the contact to take the vehicle to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-2100. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 74,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the temperature gauge began to indicate that the vehicle was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low and refilled the reservoir. Within three days of refilling the coolant reservoir, the failure reoccurred, after which the vehicle failed to start. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure and advised the contact to take the vehicle to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-2100. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 74,000.
Mfg Campaign: 11559108
Recall Date: Dec 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.
Mfg Campaign: 11558724
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the vehicle stalled without warning. The contact pulled over to the highway shoulder and the vehicle was initially towed to an independent mechanic. The contact was informed by the mechanic that the engine needed to be taken apart to determine the cause of the failure. The vehicle was then towed to a dealer where the contact was informed that the torque converter and the transmission needed to be repaired. The vehicle was towed for a third time to another independent mechanic where the contact was informed that the flex plate had fractured in five separate places and needed to be repaired also. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 107,510.
Mfg Campaign: 11558724
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust pipe. Upon inspection, the contact noticed there was a coolant intrusion into the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust pipe. Upon inspection, the contact noticed there was a coolant intrusion into the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust pipe. Upon inspection, the contact noticed there was a coolant intrusion into the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 67,000.
Mfg Campaign: 11558571
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle eventually stalled. The vehicle was towed to an independent mechanic who diagnosed that coolant was present inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle eventually stalled. The vehicle was towed to an independent mechanic who diagnosed that coolant was present inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle eventually stalled. The vehicle was towed to an independent mechanic who diagnosed that coolant was present inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was approximately 70,000.
Mfg Campaign: 11558279
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was pulling onto the beltway and my car would not shift when I accelerated. Then the engine revved up when I accelerated and the car had no power. It remained in the same gear. Then it wouldn’t move at all. I was able to coast off the highway. Turned the car off and started again. It did the same thing. Staying in the gear and then not accelerating. I find it interesting that other 2017 ford fusion had a previous recall for this. My vin isn’t included on the list
Corrective Action:
I was pulling onto the beltway and my car would not shift when I accelerated. Then the engine revved up when I accelerated and the car had no power. It remained in the same gear. Then it wouldn’t move at all. I was able to coast off the highway. Turned the car off and started again. It did the same thing. Staying in the gear and then not accelerating. I find it interesting that other 2017 ford fusion had a previous recall for this. My vin isn’t included on the list
Additional Notes:
I was pulling onto the beltway and my car would not shift when I accelerated. Then the engine revved up when I accelerated and the car had no power. It remained in the same gear. Then it wouldn’t move at all. I was able to coast off the highway. Turned the car off and started again. It did the same thing. Staying in the gear and then not accelerating. I find it interesting that other 2017 ford fusion had a previous recall for this. My vin isn’t included on the list
Mfg Campaign: 11558329
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, and the contact heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, and it was determined that the engine block had cracked due to coolant intrusion. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but did not assist. The failure mileage was 131,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, and the contact heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, and it was determined that the engine block had cracked due to coolant intrusion. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but did not assist. The failure mileage was 131,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, and the contact heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, and it was determined that the engine block had cracked due to coolant intrusion. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but did not assist. The failure mileage was 131,000.
Mfg Campaign: 11558371
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a misfire in cylinder #2 caused by coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but did not assist. The failure mileage was 63,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a misfire in cylinder #2 caused by coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but did not assist. The failure mileage was 63,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a misfire in cylinder #2 caused by coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but did not assist. The failure mileage was 63,000.
Mfg Campaign: 11557911
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1.5 ecoboost catastrophic engine failure. On hi-way lost power. Coolant went into engine cracked block. Known defect, but ford says my car is not covered. But won’t explain why, it checks all the boxes, mfg in Mexico during defective years under mileage and date. Never received notice. Stuck with $7,800 repair. Ford executives will not engage to help.
Corrective Action:
1.5 ecoboost catastrophic engine failure. On hi-way lost power. Coolant went into engine cracked block. Known defect, but ford says my car is not covered. But won’t explain why, it checks all the boxes, mfg in Mexico during defective years under mileage and date. Never received notice. Stuck with $7,800 repair. Ford executives will not engage to help.
Additional Notes:
1.5 ecoboost catastrophic engine failure. On hi-way lost power. Coolant went into engine cracked block. Known defect, but ford says my car is not covered. But won’t explain why, it checks all the boxes, mfg in Mexico during defective years under mileage and date. Never received notice. Stuck with $7,800 repair. Ford executives will not engage to help.
Mfg Campaign: 11557528
Recall Date: Nov 29, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Fusion. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the contact was informed by the mechanic that the lug nuts were defective. The lug nuts were replaced. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 54,042.
Corrective Action:
The contact owns a 2017 Ford Fusion. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the contact was informed by the mechanic that the lug nuts were defective. The lug nuts were replaced. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 54,042.
Additional Notes:
The contact owns a 2017 Ford Fusion. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the contact was informed by the mechanic that the lug nuts were defective. The lug nuts were replaced. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 54,042.
Mfg Campaign: 11556670
Recall Date: Nov 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinder, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 62,000.
Mfg Campaign: 11556449
Recall Date: Nov 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted, but failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the vehicle. The vehicle was then towed to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted, but failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the vehicle. The vehicle was then towed to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted, but failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the vehicle. The vehicle was then towed to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 84,000.
Mfg Campaign: 11555687
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that there was a leak in cylinder #3. The vehicle was included in Manufacturer Communication NHTSA ID Number: 10213732 (Engine and Engine Cooling) and had the remedy completed. After the vehicle was repaired, the check engine warning light became illuminated. The contact returned the vehicle to the dealer who confirmed that there was a leak within cylinder #1 and that the repair needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that there was a leak in cylinder #3. The vehicle was included in Manufacturer Communication NHTSA ID Number: 10213732 (Engine and Engine Cooling) and had the remedy completed. After the vehicle was repaired, the check engine warning light became illuminated. The contact returned the vehicle to the dealer who confirmed that there was a leak within cylinder #1 and that the repair needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that there was a leak in cylinder #3. The vehicle was included in Manufacturer Communication NHTSA ID Number: 10213732 (Engine and Engine Cooling) and had the remedy completed. After the vehicle was repaired, the check engine warning light became illuminated. The contact returned the vehicle to the dealer who confirmed that there was a leak within cylinder #1 and that the repair needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
Mfg Campaign: 11555301
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that there was a leak in cylinder #3. The vehicle was included in Manufacturer Communication NHTSA ID Number: 10213732 (Engine and Engine Cooling) and had the remedy completed. After the vehicle was repaired, the check engine warning light became illuminated. The contact returned the vehicle to the dealer who confirmed that there was a leak within cylinder #1 and that the repair needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that there was a leak in cylinder #3. The vehicle was included in Manufacturer Communication NHTSA ID Number: 10213732 (Engine and Engine Cooling) and had the remedy completed. After the vehicle was repaired, the check engine warning light became illuminated. The contact returned the vehicle to the dealer who confirmed that there was a leak within cylinder #1 and that the repair needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that there was a leak in cylinder #3. The vehicle was included in Manufacturer Communication NHTSA ID Number: 10213732 (Engine and Engine Cooling) and had the remedy completed. After the vehicle was repaired, the check engine warning light became illuminated. The contact returned the vehicle to the dealer who confirmed that there was a leak within cylinder #1 and that the repair needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
Mfg Campaign: 11555301
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the message that the engine was overheating was displayed on the instrument panel. The vehicle was taken to the dealer where a repair was performed for an unrelated safety failure. The repairs were covered by the insurance company; however, during the inspection by the insurance company, it was discovered that there was coolant intrusion into the engine. As a result, the contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the message that the engine was overheating was displayed on the instrument panel. The vehicle was taken to the dealer where a repair was performed for an unrelated safety failure. The repairs were covered by the insurance company; however, during the inspection by the insurance company, it was discovered that there was coolant intrusion into the engine. As a result, the contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the message that the engine was overheating was displayed on the instrument panel. The vehicle was taken to the dealer where a repair was performed for an unrelated safety failure. The repairs were covered by the insurance company; however, during the inspection by the insurance company, it was discovered that there was coolant intrusion into the engine. As a result, the contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.
Mfg Campaign: 11555016
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the message that the engine was overheating was displayed on the instrument panel. The vehicle was taken to the dealer where a repair was performed for an unrelated safety failure. The repairs were covered by the insurance company; however, during the inspection by the insurance company, it was discovered that there was coolant intrusion into the engine. As a result, the contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the message that the engine was overheating was displayed on the instrument panel. The vehicle was taken to the dealer where a repair was performed for an unrelated safety failure. The repairs were covered by the insurance company; however, during the inspection by the insurance company, it was discovered that there was coolant intrusion into the engine. As a result, the contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the message that the engine was overheating was displayed on the instrument panel. The vehicle was taken to the dealer where a repair was performed for an unrelated safety failure. The repairs were covered by the insurance company; however, during the inspection by the insurance company, it was discovered that there was coolant intrusion into the engine. As a result, the contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.
Mfg Campaign: 11555016
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the transmission failed to shift into drive(D). The Shift System Fault, Service Required message was displayed. The contact noticed that the shifter cable was detached and reconnected the shifter cable. The transmission was then able to shift into drive(D). The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 94,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the transmission failed to shift into drive(D). The Shift System Fault, Service Required message was displayed. The contact noticed that the shifter cable was detached and reconnected the shifter cable. The transmission was then able to shift into drive(D). The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 94,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the transmission failed to shift into drive(D). The Shift System Fault, Service Required message was displayed. The contact noticed that the shifter cable was detached and reconnected the shifter cable. The transmission was then able to shift into drive(D). The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 94,000.
Mfg Campaign: 11555056
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving to work when I had to stop at a red light as I hit the accelerator it didn’t move. I continued to press it as I was the first car at a green light suddenly the car jerked forcefully and went. I arrived at work and called my father to look at it and he told me to drive it home which is about 7 minutes away. As I drove the car it began jerking violently and slowing down. It was not safe for me to move off the road immediately causing cars behind me to slam on brakes and swerve around me. When I made it safely to the shoulder the gear shift was working but the pressing the accelerator didn’t really work until it continued jerking. The car had to be towed to my home and to the auto shop to be diagnosed. My transmission slipped due a form of malfunction of the transmission. The mechanic expressed there were no metal shavings in the pan. No warning lights appeared on the dash until after it completely broke and they still flashed on and off or changed each time. No crash occurred, it immediately taken to be diagnosed and has already been fixed. I would like for Ford to do an inspection but I just paid for a transmission so I can’t afford it. I have all the receipts and diagnostic information for the vehicle. I looked into the recalls and noticed the ford fusion 2.0L has an active transmission recall, but the only difference for my vehicle is a 1.5L.
Corrective Action:
I was driving to work when I had to stop at a red light as I hit the accelerator it didn’t move. I continued to press it as I was the first car at a green light suddenly the car jerked forcefully and went. I arrived at work and called my father to look at it and he told me to drive it home which is about 7 minutes away. As I drove the car it began jerking violently and slowing down. It was not safe for me to move off the road immediately causing cars behind me to slam on brakes and swerve around me. When I made it safely to the shoulder the gear shift was working but the pressing the accelerator didn’t really work until it continued jerking. The car had to be towed to my home and to the auto shop to be diagnosed. My transmission slipped due a form of malfunction of the transmission. The mechanic expressed there were no metal shavings in the pan. No warning lights appeared on the dash until after it completely broke and they still flashed on and off or changed each time. No crash occurred, it immediately taken to be diagnosed and has already been fixed. I would like for Ford to do an inspection but I just paid for a transmission so I can’t afford it. I have all the receipts and diagnostic information for the vehicle. I looked into the recalls and noticed the ford fusion 2.0L has an active transmission recall, but the only difference for my vehicle is a 1.5L.
Additional Notes:
I was driving to work when I had to stop at a red light as I hit the accelerator it didn’t move. I continued to press it as I was the first car at a green light suddenly the car jerked forcefully and went. I arrived at work and called my father to look at it and he told me to drive it home which is about 7 minutes away. As I drove the car it began jerking violently and slowing down. It was not safe for me to move off the road immediately causing cars behind me to slam on brakes and swerve around me. When I made it safely to the shoulder the gear shift was working but the pressing the accelerator didn’t really work until it continued jerking. The car had to be towed to my home and to the auto shop to be diagnosed. My transmission slipped due a form of malfunction of the transmission. The mechanic expressed there were no metal shavings in the pan. No warning lights appeared on the dash until after it completely broke and they still flashed on and off or changed each time. No crash occurred, it immediately taken to be diagnosed and has already been fixed. I would like for Ford to do an inspection but I just paid for a transmission so I can’t afford it. I have all the receipts and diagnostic information for the vehicle. I looked into the recalls and noticed the ford fusion 2.0L has an active transmission recall, but the only difference for my vehicle is a 1.5L.
Mfg Campaign: 11554609
Recall Date: Nov 11, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury