Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
SEATS
Potential Consequences:
Seat back broke in a collision.
Corrective Action:
Seat back broke in a collision.
Additional Notes:
Seat back broke in a collision.
Mfg Campaign: 11495751
Recall Date: Dec 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Purchased vehicle used from a state agency, transmission lurches, won’t go into gears, stays in neutral then launches into gear. Can put transmission into drive but the car won’t move for several seconds, will go into drive without warning.
Corrective Action:
Purchased vehicle used from a state agency, transmission lurches, won’t go into gears, stays in neutral then launches into gear. Can put transmission into drive but the car won’t move for several seconds, will go into drive without warning.
Additional Notes:
Purchased vehicle used from a state agency, transmission lurches, won’t go into gears, stays in neutral then launches into gear. Can put transmission into drive but the car won’t move for several seconds, will go into drive without warning.
Mfg Campaign: 11495570
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission failed AGAIN... the Original transmission failed at 75,106 miles and Ford would not replace it even though it was in the batch flagged as having a Transmission issue (assembled in Mexico with my VIN in the range). I filed a report like this for that one as well. I ended up having to pay $4,700 out of pocket the first time. This next time, the replacement transmission failed at 99,108 miles but this time was covered by the replacement transmission warranty (3yr unlimited mileage)
Corrective Action:
The transmission failed AGAIN... the Original transmission failed at 75,106 miles and Ford would not replace it even though it was in the batch flagged as having a Transmission issue (assembled in Mexico with my VIN in the range). I filed a report like this for that one as well. I ended up having to pay $4,700 out of pocket the first time. This next time, the replacement transmission failed at 99,108 miles but this time was covered by the replacement transmission warranty (3yr unlimited mileage)
Additional Notes:
The transmission failed AGAIN... the Original transmission failed at 75,106 miles and Ford would not replace it even though it was in the batch flagged as having a Transmission issue (assembled in Mexico with my VIN in the range). I filed a report like this for that one as well. I ended up having to pay $4,700 out of pocket the first time. This next time, the replacement transmission failed at 99,108 miles but this time was covered by the replacement transmission warranty (3yr unlimited mileage)
Mfg Campaign: 11494944
Recall Date: Nov 26, 2022
Ford Motor Company
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the headlights became dim. The sunroof, Auto Start/Stop feature and traction control became inoperable. The contact stated that the check engine and traction control warning lights were illuminated. Additionally, coolant was leaking from the vehicle. The contact was able to add additional coolant to the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the headlights became dim. The sunroof, Auto Start/Stop feature and traction control became inoperable. The contact stated that the check engine and traction control warning lights were illuminated. Additionally, coolant was leaking from the vehicle. The contact was able to add additional coolant to the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the headlights became dim. The sunroof, Auto Start/Stop feature and traction control became inoperable. The contact stated that the check engine and traction control warning lights were illuminated. Additionally, coolant was leaking from the vehicle. The contact was able to add additional coolant to the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 72,000.
Mfg Campaign: 11494621
Recall Date: Nov 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant levels low, coolant leaking into the engine. Check engine light on and ODBC reader says cylinder misfire.
Corrective Action:
Coolant levels low, coolant leaking into the engine. Check engine light on and ODBC reader says cylinder misfire.
Additional Notes:
Coolant levels low, coolant leaking into the engine. Check engine light on and ODBC reader says cylinder misfire.
Mfg Campaign: 11494064
Recall Date: Nov 18, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When shifting from reverse to drive, my car would not shift and instead forced my shifting knob into the park position. The issue was the exact same as the ford 22S43 recall, where the shifting bushing wears out, however the 2017 Fusion is not included in that recall, despite still having the same bushing. I was forced into park and upon inspection, saw that the shifting solenoid was detached from the transmission. If this happened on a busy street, I would have had a car dead in the middle of the road, possibly causing an accident. Luckily I was not. I bought the new bushing, DG9Z-7K340-A, online and fixed it myself, not knowing about the cap that goes with it, so I will not be able to reproduce the issue. I believe I still have the defective bushing and could show it to someone if needed, but no one has looked at it. My car gave a specific warning (can't recall the details) that, when googled, lead me to videos of the exact issue. I believe it happened once before, but somehow after shifting it in park and back into drive, it went away. that was about a week before the full failure. My main concern is that the 22S43 recall does not include enough vehicles for that issue.
Corrective Action:
When shifting from reverse to drive, my car would not shift and instead forced my shifting knob into the park position. The issue was the exact same as the ford 22S43 recall, where the shifting bushing wears out, however the 2017 Fusion is not included in that recall, despite still having the same bushing. I was forced into park and upon inspection, saw that the shifting solenoid was detached from the transmission. If this happened on a busy street, I would have had a car dead in the middle of the road, possibly causing an accident. Luckily I was not. I bought the new bushing, DG9Z-7K340-A, online and fixed it myself, not knowing about the cap that goes with it, so I will not be able to reproduce the issue. I believe I still have the defective bushing and could show it to someone if needed, but no one has looked at it. My car gave a specific warning (can't recall the details) that, when googled, lead me to videos of the exact issue. I believe it happened once before, but somehow after shifting it in park and back into drive, it went away. that was about a week before the full failure. My main concern is that the 22S43 recall does not include enough vehicles for that issue.
Additional Notes:
When shifting from reverse to drive, my car would not shift and instead forced my shifting knob into the park position. The issue was the exact same as the ford 22S43 recall, where the shifting bushing wears out, however the 2017 Fusion is not included in that recall, despite still having the same bushing. I was forced into park and upon inspection, saw that the shifting solenoid was detached from the transmission. If this happened on a busy street, I would have had a car dead in the middle of the road, possibly causing an accident. Luckily I was not. I bought the new bushing, DG9Z-7K340-A, online and fixed it myself, not knowing about the cap that goes with it, so I will not be able to reproduce the issue. I believe I still have the defective bushing and could show it to someone if needed, but no one has looked at it. My car gave a specific warning (can't recall the details) that, when googled, lead me to videos of the exact issue. I believe it happened once before, but somehow after shifting it in park and back into drive, it went away. that was about a week before the full failure. My main concern is that the 22S43 recall does not include enough vehicles for that issue.
Mfg Campaign: 11494046
Recall Date: Nov 17, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
the bushing in the shift cable completely degraded. It is is the exact same thing that happened in recall 22S43. ford dealership is not willing to fix without recall notice due to my car being a 2017 and not 2013-2016. Please advise if this model year will get added to the notice. thank you!
Corrective Action:
the bushing in the shift cable completely degraded. It is is the exact same thing that happened in recall 22S43. ford dealership is not willing to fix without recall notice due to my car being a 2017 and not 2013-2016. Please advise if this model year will get added to the notice. thank you!
Additional Notes:
the bushing in the shift cable completely degraded. It is is the exact same thing that happened in recall 22S43. ford dealership is not willing to fix without recall notice due to my car being a 2017 and not 2013-2016. Please advise if this model year will get added to the notice. thank you!
Mfg Campaign: 11493433
Recall Date: Nov 14, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leaking into cylinder #3. Check engine light on and code says engine misfire. Coolant very low and if I had not caught it would have eventually blown up the engine possibility causing a catastrophic accident. After research and talking to the dealer this is a very common problem in the Ford EcoBoost 1.5 and 2.0 engines with as little as 10,000 miles! White smoke pours out of the exhaust on startup each morning with the smell of burnt coolant in the air.
Corrective Action:
Engine coolant leaking into cylinder #3. Check engine light on and code says engine misfire. Coolant very low and if I had not caught it would have eventually blown up the engine possibility causing a catastrophic accident. After research and talking to the dealer this is a very common problem in the Ford EcoBoost 1.5 and 2.0 engines with as little as 10,000 miles! White smoke pours out of the exhaust on startup each morning with the smell of burnt coolant in the air.
Additional Notes:
Engine coolant leaking into cylinder #3. Check engine light on and code says engine misfire. Coolant very low and if I had not caught it would have eventually blown up the engine possibility causing a catastrophic accident. After research and talking to the dealer this is a very common problem in the Ford EcoBoost 1.5 and 2.0 engines with as little as 10,000 miles! White smoke pours out of the exhaust on startup each morning with the smell of burnt coolant in the air.
Mfg Campaign: 11493367
Recall Date: Nov 13, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
vehicle lost power at stops over 2 days period, then 3rd day transmission failed completely. repair shop reports that overdrive went out and transmission has to be overhauled.
Corrective Action:
vehicle lost power at stops over 2 days period, then 3rd day transmission failed completely. repair shop reports that overdrive went out and transmission has to be overhauled.
Additional Notes:
vehicle lost power at stops over 2 days period, then 3rd day transmission failed completely. repair shop reports that overdrive went out and transmission has to be overhauled.
Mfg Campaign: 11492821
Recall Date: Nov 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while in drive(D) or reverse(R), the vehicle would jerk with the transmission warning light illuminated. The contact also stated that while driving at highway speeds, the vehicle would decelerate upon the depression of the accelerator pedal. The contact called several dealers in her area and was informed that there were no recalls on her vehicle. She was also notified that due to labor shortages, they would not be able to service the vehicle in a timely manner. The manufacturer was also notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle was repaired by an independent mechanic. The failure mileage was 61,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while in drive(D) or reverse(R), the vehicle would jerk with the transmission warning light illuminated. The contact also stated that while driving at highway speeds, the vehicle would decelerate upon the depression of the accelerator pedal. The contact called several dealers in her area and was informed that there were no recalls on her vehicle. She was also notified that due to labor shortages, they would not be able to service the vehicle in a timely manner. The manufacturer was also notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle was repaired by an independent mechanic. The failure mileage was 61,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while in drive(D) or reverse(R), the vehicle would jerk with the transmission warning light illuminated. The contact also stated that while driving at highway speeds, the vehicle would decelerate upon the depression of the accelerator pedal. The contact called several dealers in her area and was informed that there were no recalls on her vehicle. She was also notified that due to labor shortages, they would not be able to service the vehicle in a timely manner. The manufacturer was also notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle was repaired by an independent mechanic. The failure mileage was 61,000.
Mfg Campaign: 11492264
Recall Date: Nov 4, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the right front brake flex hose was split. The right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation
Corrective Action:
The vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the right front brake flex hose was split. The right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation
Additional Notes:
The vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the right front brake flex hose was split. The right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation
Mfg Campaign: 11492070
Recall Date: Nov 3, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is the second issue within a year time period that this vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the left front brake flex hose was split. The left and right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation. The first time was on 10-22-2021 (28,559 Miles) the second time the above issued was experienced was on 11-03-2022 (32,721 miles) where that same parts had to be replaced, both the right and left front brake flex hoses.
Corrective Action:
This is the second issue within a year time period that this vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the left front brake flex hose was split. The left and right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation. The first time was on 10-22-2021 (28,559 Miles) the second time the above issued was experienced was on 11-03-2022 (32,721 miles) where that same parts had to be replaced, both the right and left front brake flex hoses.
Additional Notes:
This is the second issue within a year time period that this vehicle experienced a loss of brake pedal pressure, it was sent to the repair facility to be inspected. Upon inspection it was noted that the brake master cylinder reservoir was empty and the left front brake flex hose was split. The left and right front brake flex hose had to be replaced, the system filled back up with brake fluid and the entire brake system was bleed to restore proper brake operation. The first time was on 10-22-2021 (28,559 Miles) the second time the above issued was experienced was on 11-03-2022 (32,721 miles) where that same parts had to be replaced, both the right and left front brake flex hoses.
Mfg Campaign: 11492084
Recall Date: Nov 3, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, she was unable to shift gears. The contact stated the shift system fault warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, she was unable to shift gears. The contact stated the shift system fault warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, she was unable to shift gears. The contact stated the shift system fault warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
Mfg Campaign: 11492132
Recall Date: Nov 3, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
A bushing attaching the shift cable to the transmission is plastic and failed preventing the shifter from moving into Drive or Reverse. This is a known Ford recall for the "shifter cable bushing" on almost 3 million Ford Fusions, but dealership stated that my Ford Fusion does not fall into the recall. Dealer charged $588.99 to repair a known Ford defective part that cost $3.68.
Corrective Action:
A bushing attaching the shift cable to the transmission is plastic and failed preventing the shifter from moving into Drive or Reverse. This is a known Ford recall for the "shifter cable bushing" on almost 3 million Ford Fusions, but dealership stated that my Ford Fusion does not fall into the recall. Dealer charged $588.99 to repair a known Ford defective part that cost $3.68.
Additional Notes:
A bushing attaching the shift cable to the transmission is plastic and failed preventing the shifter from moving into Drive or Reverse. This is a known Ford recall for the "shifter cable bushing" on almost 3 million Ford Fusions, but dealership stated that my Ford Fusion does not fall into the recall. Dealer charged $588.99 to repair a known Ford defective part that cost $3.68.
Mfg Campaign: 11491849
Recall Date: Nov 1, 2022
Ford Motor Company
Defect Description:
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the air bag warning light illuminated. The contact stated that the failure had become an ongoing issue. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the air bag control module needed to be replaced. The contact was advised by the dealer that the part was on a national back order. The contact stated that the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 54,855.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the air bag warning light illuminated. The contact stated that the failure had become an ongoing issue. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the air bag control module needed to be replaced. The contact was advised by the dealer that the part was on a national back order. The contact stated that the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 54,855.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the air bag warning light illuminated. The contact stated that the failure had become an ongoing issue. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the air bag control module needed to be replaced. The contact was advised by the dealer that the part was on a national back order. The contact stated that the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 54,855.
Mfg Campaign: 11491690
Recall Date: Oct 31, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Driving straight and the steering locked up causing the car to veer to the left and was not allowing her not to be able to turn the car. My 19 year old daughter ended up hitting a fence and totaling the car.
Corrective Action:
Driving straight and the steering locked up causing the car to veer to the left and was not allowing her not to be able to turn the car. My 19 year old daughter ended up hitting a fence and totaling the car.
Additional Notes:
Driving straight and the steering locked up causing the car to veer to the left and was not allowing her not to be able to turn the car. My 19 year old daughter ended up hitting a fence and totaling the car.
Mfg Campaign: 11491463
Recall Date: Oct 29, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Corrective Action:
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Additional Notes:
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Mfg Campaign: 11491090
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Corrective Action:
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Additional Notes:
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Mfg Campaign: 11491090
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the vehicle started losing motive power. There was white smoke coming from the exhaust pipe. The contact drove the vehicle to a dealer who diagnosed that coolant had leaked into the long block and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the engine failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the vehicle started losing motive power. There was white smoke coming from the exhaust pipe. The contact drove the vehicle to a dealer who diagnosed that coolant had leaked into the long block and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the engine failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the vehicle started losing motive power. There was white smoke coming from the exhaust pipe. The contact drove the vehicle to a dealer who diagnosed that coolant had leaked into the long block and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the engine failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 40,000.
Mfg Campaign: 11490995
Recall Date: Oct 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive(D), the gear shifter flashed three times and immediately shifted back into park(P) and independently engaged the parking brake. The contact stated that the "SHIFT SYS FAULT Service Required" message appeared on the instrument panel. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 154,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive(D), the gear shifter flashed three times and immediately shifted back into park(P) and independently engaged the parking brake. The contact stated that the "SHIFT SYS FAULT Service Required" message appeared on the instrument panel. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 154,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive(D), the gear shifter flashed three times and immediately shifted back into park(P) and independently engaged the parking brake. The contact stated that the "SHIFT SYS FAULT Service Required" message appeared on the instrument panel. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 154,000.
Mfg Campaign: 11490755
Recall Date: Oct 25, 2022
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