Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
As I was driving my shifter cable bushing came off in the parking lot and my cable came loose. I couldn’t switch gears and I had to shut off my car. It put my car into automatic parking brake but I checked under the hood and my shifter linkage was detached and the bushing was missing. Had this happened on the open road it could’ve caused a wreck.these bushings are made poorly.
Corrective Action:
As I was driving my shifter cable bushing came off in the parking lot and my cable came loose. I couldn’t switch gears and I had to shut off my car. It put my car into automatic parking brake but I checked under the hood and my shifter linkage was detached and the bushing was missing. Had this happened on the open road it could’ve caused a wreck.these bushings are made poorly.
Additional Notes:
As I was driving my shifter cable bushing came off in the parking lot and my cable came loose. I couldn’t switch gears and I had to shut off my car. It put my car into automatic parking brake but I checked under the hood and my shifter linkage was detached and the bushing was missing. Had this happened on the open road it could’ve caused a wreck.these bushings are made poorly.
Mfg Campaign: 11466674
Recall Date: May 30, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the high engine coolant temperature warning light was illuminated. The contact drove the vehicle to an independent mechanic and was informed that the head gasket needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer to be diagnosed. The contact was informed of coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 108,849.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the high engine coolant temperature warning light was illuminated. The contact drove the vehicle to an independent mechanic and was informed that the head gasket needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer to be diagnosed. The contact was informed of coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 108,849.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the high engine coolant temperature warning light was illuminated. The contact drove the vehicle to an independent mechanic and was informed that the head gasket needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer to be diagnosed. The contact was informed of coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 108,849.
Mfg Campaign: 11465952
Recall Date: May 24, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering wheel wobbles and is loose. Can pivot up, or right / left about an inch. NOT a rotational loose (like worn bushings). Pivot point is right behind the wheel itself, as if it was the bolt that is part of other recalls (but 'not applicable' to my VIN???). Only 33k miles on car. 2017 year Fusion. Taking to dealer to "fix" today. Issue noticed during light morning commute on 5/18/2022 No other inspection to date. No warning lamps, messages, or other notices, now, or prior.
Corrective Action:
Steering wheel wobbles and is loose. Can pivot up, or right / left about an inch. NOT a rotational loose (like worn bushings). Pivot point is right behind the wheel itself, as if it was the bolt that is part of other recalls (but 'not applicable' to my VIN???). Only 33k miles on car. 2017 year Fusion. Taking to dealer to "fix" today. Issue noticed during light morning commute on 5/18/2022 No other inspection to date. No warning lamps, messages, or other notices, now, or prior.
Additional Notes:
Steering wheel wobbles and is loose. Can pivot up, or right / left about an inch. NOT a rotational loose (like worn bushings). Pivot point is right behind the wheel itself, as if it was the bolt that is part of other recalls (but 'not applicable' to my VIN???). Only 33k miles on car. 2017 year Fusion. Taking to dealer to "fix" today. Issue noticed during light morning commute on 5/18/2022 No other inspection to date. No warning lamps, messages, or other notices, now, or prior.
Mfg Campaign: 11465372
Recall Date: May 20, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
While driving, the dashboard goes black. When this happened, I slowed down to stop. After I’m almost stopped, the engine stops and spins the gear shift into park making grinding noise as cars do when they go into park before coming to a complete stop. This has happened twice.
Corrective Action:
While driving, the dashboard goes black. When this happened, I slowed down to stop. After I’m almost stopped, the engine stops and spins the gear shift into park making grinding noise as cars do when they go into park before coming to a complete stop. This has happened twice.
Additional Notes:
While driving, the dashboard goes black. When this happened, I slowed down to stop. After I’m almost stopped, the engine stops and spins the gear shift into park making grinding noise as cars do when they go into park before coming to a complete stop. This has happened twice.
Mfg Campaign: 11465407
Recall Date: May 20, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while his wife was driving the vehicle, the brake pedal was depressed to the floorboard with the brake warning light illuminated on the instrument panel. Upon inspection of the vehicle, the contact discovered splattered brake fluid underneath the vehicle. The contact had the vehicle towed the dealer and was provided an estimate to replace both brake lines. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle and that the warranty did not cover the repair. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while his wife was driving the vehicle, the brake pedal was depressed to the floorboard with the brake warning light illuminated on the instrument panel. Upon inspection of the vehicle, the contact discovered splattered brake fluid underneath the vehicle. The contact had the vehicle towed the dealer and was provided an estimate to replace both brake lines. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle and that the warranty did not cover the repair. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while his wife was driving the vehicle, the brake pedal was depressed to the floorboard with the brake warning light illuminated on the instrument panel. Upon inspection of the vehicle, the contact discovered splattered brake fluid underneath the vehicle. The contact had the vehicle towed the dealer and was provided an estimate to replace both brake lines. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle and that the warranty did not cover the repair. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 74,000.
Mfg Campaign: 11462746
Recall Date: Apr 29, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When putting into reverse it jolts and shakes and makes a real loud noise and says vehicle and low gear and needs to be stopped (not sure of the exact wording} then when put into drive it does the same thing but not as rough as I try to continue to drive forward there is no power I barely step on the gas and it sounds real rough and loud it seems like it's hot under the hood more than usual I had to diagnose test run it's saying it's the power train system it's eating through all my gas the electrical has been acting weird the last few months but there was no warning signs popping up on my dash until out of nowhere my check light engine came on I called the dealership here in Ogden Utah they stated that my vehicle is outside of the recall time frame but it seems like everyone with a 2017 well actually from the last 10 years there's been issues it seems and it's all the same problem mostly I really don't think I should have to come out of pocket since this is an ongoing issue with Ford and their fusions
Corrective Action:
When putting into reverse it jolts and shakes and makes a real loud noise and says vehicle and low gear and needs to be stopped (not sure of the exact wording} then when put into drive it does the same thing but not as rough as I try to continue to drive forward there is no power I barely step on the gas and it sounds real rough and loud it seems like it's hot under the hood more than usual I had to diagnose test run it's saying it's the power train system it's eating through all my gas the electrical has been acting weird the last few months but there was no warning signs popping up on my dash until out of nowhere my check light engine came on I called the dealership here in Ogden Utah they stated that my vehicle is outside of the recall time frame but it seems like everyone with a 2017 well actually from the last 10 years there's been issues it seems and it's all the same problem mostly I really don't think I should have to come out of pocket since this is an ongoing issue with Ford and their fusions
Additional Notes:
When putting into reverse it jolts and shakes and makes a real loud noise and says vehicle and low gear and needs to be stopped (not sure of the exact wording} then when put into drive it does the same thing but not as rough as I try to continue to drive forward there is no power I barely step on the gas and it sounds real rough and loud it seems like it's hot under the hood more than usual I had to diagnose test run it's saying it's the power train system it's eating through all my gas the electrical has been acting weird the last few months but there was no warning signs popping up on my dash until out of nowhere my check light engine came on I called the dealership here in Ogden Utah they stated that my vehicle is outside of the recall time frame but it seems like everyone with a 2017 well actually from the last 10 years there's been issues it seems and it's all the same problem mostly I really don't think I should have to come out of pocket since this is an ongoing issue with Ford and their fusions
Mfg Campaign: 11462791
Recall Date: Apr 29, 2022
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 92,000.
Mfg Campaign: 11460676
Recall Date: Apr 13, 2022
Ford Motor Company
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 92,000.
Mfg Campaign: 11460676
Recall Date: Apr 13, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
Corrective Action:
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
Additional Notes:
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
Mfg Campaign: 11460297
Recall Date: Apr 10, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
Corrective Action:
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
Additional Notes:
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
Mfg Campaign: 11460297
Recall Date: Apr 10, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Trunk randomly opens while driving. This has now happened 10-15 times over the past couple of years. I was unaware of nhtsa until researching the problem tonight after it most recently happened or I would have reported sooner.
Corrective Action:
Trunk randomly opens while driving. This has now happened 10-15 times over the past couple of years. I was unaware of nhtsa until researching the problem tonight after it most recently happened or I would have reported sooner.
Additional Notes:
Trunk randomly opens while driving. This has now happened 10-15 times over the past couple of years. I was unaware of nhtsa until researching the problem tonight after it most recently happened or I would have reported sooner.
Mfg Campaign: 11460095
Recall Date: Apr 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:SHIFT LINKAGE/CABLE/ROD
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while his daughter was reversing out of the driveway at approximately 5 MPH, the vehicle failed to shift into gear. There was no warning light illuminated on the instrument panel. The vehicle was taken to the local dealer where it was diagnosed that the shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while his daughter was reversing out of the driveway at approximately 5 MPH, the vehicle failed to shift into gear. There was no warning light illuminated on the instrument panel. The vehicle was taken to the local dealer where it was diagnosed that the shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while his daughter was reversing out of the driveway at approximately 5 MPH, the vehicle failed to shift into gear. There was no warning light illuminated on the instrument panel. The vehicle was taken to the local dealer where it was diagnosed that the shifter cable bushing had failed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
Mfg Campaign: 11460017
Recall Date: Apr 7, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2017 for fusion stopped changing gears and when trying to change gears it sounded awful and was very rough. Sheehy Ford said it was the torque converter and found numerous office issues with in the transmission. Repairs were $5k. Thank goodness for Ford customer support( my awesome rep Kiara) who provided financial help for the repairs. I have lots of articles about the same issue and am shocked that the SE model wasn’t included in the recall.
Corrective Action:
My 2017 for fusion stopped changing gears and when trying to change gears it sounded awful and was very rough. Sheehy Ford said it was the torque converter and found numerous office issues with in the transmission. Repairs were $5k. Thank goodness for Ford customer support( my awesome rep Kiara) who provided financial help for the repairs. I have lots of articles about the same issue and am shocked that the SE model wasn’t included in the recall.
Additional Notes:
My 2017 for fusion stopped changing gears and when trying to change gears it sounded awful and was very rough. Sheehy Ford said it was the torque converter and found numerous office issues with in the transmission. Repairs were $5k. Thank goodness for Ford customer support( my awesome rep Kiara) who provided financial help for the repairs. I have lots of articles about the same issue and am shocked that the SE model wasn’t included in the recall.
Mfg Campaign: 11459939
Recall Date: Apr 6, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Canister Purge Valve (CPV)” in this vehicle malfunctioned before reaching 75k, becoming stuck in an open position, which could create an excessive vacuum in the fuel vapor management system. Resulting in check engine low speed stalling and gas tank vacuum
Corrective Action:
Canister Purge Valve (CPV)” in this vehicle malfunctioned before reaching 75k, becoming stuck in an open position, which could create an excessive vacuum in the fuel vapor management system. Resulting in check engine low speed stalling and gas tank vacuum
Additional Notes:
Canister Purge Valve (CPV)” in this vehicle malfunctioned before reaching 75k, becoming stuck in an open position, which could create an excessive vacuum in the fuel vapor management system. Resulting in check engine low speed stalling and gas tank vacuum
Mfg Campaign: 11459361
Recall Date: Apr 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My Daughters Words: In all my life we have owned ford vehicles, and never in my 18 years have I experienced a situation such as I have with the 2017 ford fusion my mother purchased after our 2018 car accident. In the past year I have become the primary driver of the fusion. At first nothing seemed to be wrong, a simple check engine light. I immediately went to the local AutoZone and used the code checker to see what the light was signaling. The code stated a misfire in cylinder 2, so we took it to Shealy's auto in Cayce for a deeper look and spark plug replacement. After Mr. Shealy and his team replaced the coil, and the spark plugs all was fine for a few days. We received the car back and two days later the check engine light returned. This prompted a swift return to Mr. Shealy where he re-checked the code and lightly examined the state of the engine. Mr. Shealy turned the vehicle into the on position and ran the code checker, after receiving the same misfire as before he opened the hood and partially removed the plastic cover over the engine. After confirming his technicians had replaced the proper coil, and all spark plugs, Mr. Shealy cleared the code and sent me on my way. 3 days later the car began running slightly warm, then violently throwing the code, overheat wildly, turning off electronic to reduce engine heat, and rethrowing the cylinder misfire when examined by the mechanic.
Corrective Action:
My Daughters Words: In all my life we have owned ford vehicles, and never in my 18 years have I experienced a situation such as I have with the 2017 ford fusion my mother purchased after our 2018 car accident. In the past year I have become the primary driver of the fusion. At first nothing seemed to be wrong, a simple check engine light. I immediately went to the local AutoZone and used the code checker to see what the light was signaling. The code stated a misfire in cylinder 2, so we took it to Shealy's auto in Cayce for a deeper look and spark plug replacement. After Mr. Shealy and his team replaced the coil, and the spark plugs all was fine for a few days. We received the car back and two days later the check engine light returned. This prompted a swift return to Mr. Shealy where he re-checked the code and lightly examined the state of the engine. Mr. Shealy turned the vehicle into the on position and ran the code checker, after receiving the same misfire as before he opened the hood and partially removed the plastic cover over the engine. After confirming his technicians had replaced the proper coil, and all spark plugs, Mr. Shealy cleared the code and sent me on my way. 3 days later the car began running slightly warm, then violently throwing the code, overheat wildly, turning off electronic to reduce engine heat, and rethrowing the cylinder misfire when examined by the mechanic.
Additional Notes:
My Daughters Words: In all my life we have owned ford vehicles, and never in my 18 years have I experienced a situation such as I have with the 2017 ford fusion my mother purchased after our 2018 car accident. In the past year I have become the primary driver of the fusion. At first nothing seemed to be wrong, a simple check engine light. I immediately went to the local AutoZone and used the code checker to see what the light was signaling. The code stated a misfire in cylinder 2, so we took it to Shealy's auto in Cayce for a deeper look and spark plug replacement. After Mr. Shealy and his team replaced the coil, and the spark plugs all was fine for a few days. We received the car back and two days later the check engine light returned. This prompted a swift return to Mr. Shealy where he re-checked the code and lightly examined the state of the engine. Mr. Shealy turned the vehicle into the on position and ran the code checker, after receiving the same misfire as before he opened the hood and partially removed the plastic cover over the engine. After confirming his technicians had replaced the proper coil, and all spark plugs, Mr. Shealy cleared the code and sent me on my way. 3 days later the car began running slightly warm, then violently throwing the code, overheat wildly, turning off electronic to reduce engine heat, and rethrowing the cylinder misfire when examined by the mechanic.
Mfg Campaign: 11459429
Recall Date: Apr 3, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while the gear selector was in the park (P) position, the gear indicator displayed the neutral position instead. Also, while driving at various speeds, the vehicle lost motive power and stalled. On one occasion while driving over a railroad track, the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed that the transmission shift cable bushing had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 90,800.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while the gear selector was in the park (P) position, the gear indicator displayed the neutral position instead. Also, while driving at various speeds, the vehicle lost motive power and stalled. On one occasion while driving over a railroad track, the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed that the transmission shift cable bushing had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 90,800.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while the gear selector was in the park (P) position, the gear indicator displayed the neutral position instead. Also, while driving at various speeds, the vehicle lost motive power and stalled. On one occasion while driving over a railroad track, the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed that the transmission shift cable bushing had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 90,800.
Mfg Campaign: 11458754
Recall Date: Mar 29, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated upon reversing on a roadway, she depressed the brake pedal and shifted into drive, but the vehicle failed to respond and would not move. The contact stated that the vehicle remained in the middle of the road blocking traffic. There were several unknown warning lights illuminated. An independent mechanic arrived at the scene and diagnosed that the shifter cable bushing had detached. The independent mechanic tied a cable around the cable bushing and he was able to drive the vehicle back into the parking space. The vehicle was towed to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty and the VIN was not included in a recall associated to the failure. The failure mileage was approximately 66,758.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated upon reversing on a roadway, she depressed the brake pedal and shifted into drive, but the vehicle failed to respond and would not move. The contact stated that the vehicle remained in the middle of the road blocking traffic. There were several unknown warning lights illuminated. An independent mechanic arrived at the scene and diagnosed that the shifter cable bushing had detached. The independent mechanic tied a cable around the cable bushing and he was able to drive the vehicle back into the parking space. The vehicle was towed to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty and the VIN was not included in a recall associated to the failure. The failure mileage was approximately 66,758.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated upon reversing on a roadway, she depressed the brake pedal and shifted into drive, but the vehicle failed to respond and would not move. The contact stated that the vehicle remained in the middle of the road blocking traffic. There were several unknown warning lights illuminated. An independent mechanic arrived at the scene and diagnosed that the shifter cable bushing had detached. The independent mechanic tied a cable around the cable bushing and he was able to drive the vehicle back into the parking space. The vehicle was towed to the dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty and the VIN was not included in a recall associated to the failure. The failure mileage was approximately 66,758.
Mfg Campaign: 11458612
Recall Date: Mar 28, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
3/22/22 Check engine light illuminated and had cylinder 3 misfire code P0303. This was around 4 PM. Car was driven home and sat in driveway until 8 PM. Went to go pick up dinner, and rough idle began and interior heat was not working at all. CEL was still illuminated but car was driving fine. Did notice a sort of "vinegar" type of smell that quickly went away after driving. 3/23/22 Remote started vehicle to go to work and then I realized billows of white/blueish smoke were coming out of the exhaust. Ran outside and shut the vehicle off. Towed to McGovern Ford of Framingham in Framingham, MA. Complete engine failure due to coolant leaking into the cylinder. This all happened very quickly. The second the engine light came on, I scheduled the first available appointment on April 18, 2022. Less than 24 hours later it resulted in complete engine failure. There were no warning indicators other than the check engine light. This is a known manufacturing defect on Ford's part and they have yet to support their customers in resolving this issue. I have a 2017 Ford Fusion, with 63,000 miles on the clock, and it was purchased as a certified pre-owned in December of 2020. It has the 2.0L 4 cylinder turbocharged EcoBoost engine. McGovern Ford has no loaner vehicles available until the April 18th date, and Ford/warranty company will not cover a rental cost. I need a vehicle to commute to and from work, and now I am without a vehicle for the foreseeable future due to a manufacturing defect knowingly sent off the production line by Ford Motor Company - of which they refuse to rectify.
Corrective Action:
3/22/22 Check engine light illuminated and had cylinder 3 misfire code P0303. This was around 4 PM. Car was driven home and sat in driveway until 8 PM. Went to go pick up dinner, and rough idle began and interior heat was not working at all. CEL was still illuminated but car was driving fine. Did notice a sort of "vinegar" type of smell that quickly went away after driving. 3/23/22 Remote started vehicle to go to work and then I realized billows of white/blueish smoke were coming out of the exhaust. Ran outside and shut the vehicle off. Towed to McGovern Ford of Framingham in Framingham, MA. Complete engine failure due to coolant leaking into the cylinder. This all happened very quickly. The second the engine light came on, I scheduled the first available appointment on April 18, 2022. Less than 24 hours later it resulted in complete engine failure. There were no warning indicators other than the check engine light. This is a known manufacturing defect on Ford's part and they have yet to support their customers in resolving this issue. I have a 2017 Ford Fusion, with 63,000 miles on the clock, and it was purchased as a certified pre-owned in December of 2020. It has the 2.0L 4 cylinder turbocharged EcoBoost engine. McGovern Ford has no loaner vehicles available until the April 18th date, and Ford/warranty company will not cover a rental cost. I need a vehicle to commute to and from work, and now I am without a vehicle for the foreseeable future due to a manufacturing defect knowingly sent off the production line by Ford Motor Company - of which they refuse to rectify.
Additional Notes:
3/22/22 Check engine light illuminated and had cylinder 3 misfire code P0303. This was around 4 PM. Car was driven home and sat in driveway until 8 PM. Went to go pick up dinner, and rough idle began and interior heat was not working at all. CEL was still illuminated but car was driving fine. Did notice a sort of "vinegar" type of smell that quickly went away after driving. 3/23/22 Remote started vehicle to go to work and then I realized billows of white/blueish smoke were coming out of the exhaust. Ran outside and shut the vehicle off. Towed to McGovern Ford of Framingham in Framingham, MA. Complete engine failure due to coolant leaking into the cylinder. This all happened very quickly. The second the engine light came on, I scheduled the first available appointment on April 18, 2022. Less than 24 hours later it resulted in complete engine failure. There were no warning indicators other than the check engine light. This is a known manufacturing defect on Ford's part and they have yet to support their customers in resolving this issue. I have a 2017 Ford Fusion, with 63,000 miles on the clock, and it was purchased as a certified pre-owned in December of 2020. It has the 2.0L 4 cylinder turbocharged EcoBoost engine. McGovern Ford has no loaner vehicles available until the April 18th date, and Ford/warranty company will not cover a rental cost. I need a vehicle to commute to and from work, and now I am without a vehicle for the foreseeable future due to a manufacturing defect knowingly sent off the production line by Ford Motor Company - of which they refuse to rectify.
Mfg Campaign: 11458024
Recall Date: Mar 23, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
3/22/22 Check engine light illuminated and had cylinder 3 misfire code P0303. This was around 4 PM. Car was driven home and sat in driveway until 8 PM. Went to go pick up dinner, and rough idle began and interior heat was not working at all. CEL was still illuminated but car was driving fine. Did notice a sort of "vinegar" type of smell that quickly went away after driving. 3/23/22 Remote started vehicle to go to work and then I realized billows of white/blueish smoke were coming out of the exhaust. Ran outside and shut the vehicle off. Towed to McGovern Ford of Framingham in Framingham, MA. Complete engine failure due to coolant leaking into the cylinder. This all happened very quickly. The second the engine light came on, I scheduled the first available appointment on April 18, 2022. Less than 24 hours later it resulted in complete engine failure. There were no warning indicators other than the check engine light. This is a known manufacturing defect on Ford's part and they have yet to support their customers in resolving this issue. I have a 2017 Ford Fusion, with 63,000 miles on the clock, and it was purchased as a certified pre-owned in December of 2020. It has the 2.0L 4 cylinder turbocharged EcoBoost engine. McGovern Ford has no loaner vehicles available until the April 18th date, and Ford/warranty company will not cover a rental cost. I need a vehicle to commute to and from work, and now I am without a vehicle for the foreseeable future due to a manufacturing defect knowingly sent off the production line by Ford Motor Company - of which they refuse to rectify.
Corrective Action:
3/22/22 Check engine light illuminated and had cylinder 3 misfire code P0303. This was around 4 PM. Car was driven home and sat in driveway until 8 PM. Went to go pick up dinner, and rough idle began and interior heat was not working at all. CEL was still illuminated but car was driving fine. Did notice a sort of "vinegar" type of smell that quickly went away after driving. 3/23/22 Remote started vehicle to go to work and then I realized billows of white/blueish smoke were coming out of the exhaust. Ran outside and shut the vehicle off. Towed to McGovern Ford of Framingham in Framingham, MA. Complete engine failure due to coolant leaking into the cylinder. This all happened very quickly. The second the engine light came on, I scheduled the first available appointment on April 18, 2022. Less than 24 hours later it resulted in complete engine failure. There were no warning indicators other than the check engine light. This is a known manufacturing defect on Ford's part and they have yet to support their customers in resolving this issue. I have a 2017 Ford Fusion, with 63,000 miles on the clock, and it was purchased as a certified pre-owned in December of 2020. It has the 2.0L 4 cylinder turbocharged EcoBoost engine. McGovern Ford has no loaner vehicles available until the April 18th date, and Ford/warranty company will not cover a rental cost. I need a vehicle to commute to and from work, and now I am without a vehicle for the foreseeable future due to a manufacturing defect knowingly sent off the production line by Ford Motor Company - of which they refuse to rectify.
Additional Notes:
3/22/22 Check engine light illuminated and had cylinder 3 misfire code P0303. This was around 4 PM. Car was driven home and sat in driveway until 8 PM. Went to go pick up dinner, and rough idle began and interior heat was not working at all. CEL was still illuminated but car was driving fine. Did notice a sort of "vinegar" type of smell that quickly went away after driving. 3/23/22 Remote started vehicle to go to work and then I realized billows of white/blueish smoke were coming out of the exhaust. Ran outside and shut the vehicle off. Towed to McGovern Ford of Framingham in Framingham, MA. Complete engine failure due to coolant leaking into the cylinder. This all happened very quickly. The second the engine light came on, I scheduled the first available appointment on April 18, 2022. Less than 24 hours later it resulted in complete engine failure. There were no warning indicators other than the check engine light. This is a known manufacturing defect on Ford's part and they have yet to support their customers in resolving this issue. I have a 2017 Ford Fusion, with 63,000 miles on the clock, and it was purchased as a certified pre-owned in December of 2020. It has the 2.0L 4 cylinder turbocharged EcoBoost engine. McGovern Ford has no loaner vehicles available until the April 18th date, and Ford/warranty company will not cover a rental cost. I need a vehicle to commute to and from work, and now I am without a vehicle for the foreseeable future due to a manufacturing defect knowingly sent off the production line by Ford Motor Company - of which they refuse to rectify.
Mfg Campaign: 11458024
Recall Date: Mar 23, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Issue with Sync 3. Major concern is the vehicle is equipped with a safety feature if there is an accident. 911 Assist is a SYNC feature that can call for help if you are involved in an accident and are unable to make a call yourself. 911 Assist works with SYNC 3 to alert emergency responders when there is an accident and relays important information such as the type of crash that occurred, the number of seat belts that were being used, and whether an airbag has deployed. The APIM/Sync 3 is malfunctioning on the vehicle where there is no GPS and the phone does not connect. This "safety" feature is useless with the APIM not functioning correctly in the event of an accident. Without GPS, emergency responders would not have a location and without phone connection, this could be a tragic result. The dealer has not not been confirmed or inspected to date as I had to make a service appointment.
Corrective Action:
Issue with Sync 3. Major concern is the vehicle is equipped with a safety feature if there is an accident. 911 Assist is a SYNC feature that can call for help if you are involved in an accident and are unable to make a call yourself. 911 Assist works with SYNC 3 to alert emergency responders when there is an accident and relays important information such as the type of crash that occurred, the number of seat belts that were being used, and whether an airbag has deployed. The APIM/Sync 3 is malfunctioning on the vehicle where there is no GPS and the phone does not connect. This "safety" feature is useless with the APIM not functioning correctly in the event of an accident. Without GPS, emergency responders would not have a location and without phone connection, this could be a tragic result. The dealer has not not been confirmed or inspected to date as I had to make a service appointment.
Additional Notes:
Issue with Sync 3. Major concern is the vehicle is equipped with a safety feature if there is an accident. 911 Assist is a SYNC feature that can call for help if you are involved in an accident and are unable to make a call yourself. 911 Assist works with SYNC 3 to alert emergency responders when there is an accident and relays important information such as the type of crash that occurred, the number of seat belts that were being used, and whether an airbag has deployed. The APIM/Sync 3 is malfunctioning on the vehicle where there is no GPS and the phone does not connect. This "safety" feature is useless with the APIM not functioning correctly in the event of an accident. Without GPS, emergency responders would not have a location and without phone connection, this could be a tragic result. The dealer has not not been confirmed or inspected to date as I had to make a service appointment.
Mfg Campaign: 11457521
Recall Date: Mar 20, 2022
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