Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
Driving vehicle, Steering Assist Fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, Ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was “unable to diagnose issue.” Vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 Fusion’s Power rack and Pinion Gear, and I implore Ford to do the right thing and look into this matter, as this issue is ongoing and widespread.
Corrective Action:
Driving vehicle, Steering Assist Fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, Ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was “unable to diagnose issue.” Vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 Fusion’s Power rack and Pinion Gear, and I implore Ford to do the right thing and look into this matter, as this issue is ongoing and widespread.
Additional Notes:
Driving vehicle, Steering Assist Fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, Ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was “unable to diagnose issue.” Vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 Fusion’s Power rack and Pinion Gear, and I implore Ford to do the right thing and look into this matter, as this issue is ongoing and widespread.
Mfg Campaign: 11474065
Recall Date: Jul 15, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that while accelerating at 65 MPH, the vehicle began to shake and hesitated with the check engine warning light illuminated. The contact stated that the vehicle would not accelerate above 60 MPH; the contact was able to drive the vehicle to the residence. The vehicle was then towed from the home to the dealer where a diagnostic test discovered that coolant had leaked into the cylinders. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that while accelerating at 65 MPH, the vehicle began to shake and hesitated with the check engine warning light illuminated. The contact stated that the vehicle would not accelerate above 60 MPH; the contact was able to drive the vehicle to the residence. The vehicle was then towed from the home to the dealer where a diagnostic test discovered that coolant had leaked into the cylinders. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that while accelerating at 65 MPH, the vehicle began to shake and hesitated with the check engine warning light illuminated. The contact stated that the vehicle would not accelerate above 60 MPH; the contact was able to drive the vehicle to the residence. The vehicle was then towed from the home to the dealer where a diagnostic test discovered that coolant had leaked into the cylinders. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
Mfg Campaign: 11473545
Recall Date: Jul 12, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 70 MPH, coolant entered the engine and the engine overheated. The check engine warning light was illuminated. The vehicle lost motive power and stalled in a construction area. The contact refilled the coolant reservoir and drove to his residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 181,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 70 MPH, coolant entered the engine and the engine overheated. The check engine warning light was illuminated. The vehicle lost motive power and stalled in a construction area. The contact refilled the coolant reservoir and drove to his residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 181,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 70 MPH, coolant entered the engine and the engine overheated. The check engine warning light was illuminated. The vehicle lost motive power and stalled in a construction area. The contact refilled the coolant reservoir and drove to his residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 181,000.
Mfg Campaign: 11472898
Recall Date: Jul 8, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine dash light keeps coming on. A mechanic check engine number and printed TSB19-2346: 2.0L EcoBoost Ana says it’s under recall. But Ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.
Corrective Action:
Engine dash light keeps coming on. A mechanic check engine number and printed TSB19-2346: 2.0L EcoBoost Ana says it’s under recall. But Ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.
Additional Notes:
Engine dash light keeps coming on. A mechanic check engine number and printed TSB19-2346: 2.0L EcoBoost Ana says it’s under recall. But Ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.
Mfg Campaign: 11473004
Recall Date: Jul 8, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine dash light keeps coming on. A mechanic check engine number and printed TSB19-2346: 2.0L EcoBoost Ana says it’s under recall. But Ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.
Corrective Action:
Engine dash light keeps coming on. A mechanic check engine number and printed TSB19-2346: 2.0L EcoBoost Ana says it’s under recall. But Ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.
Additional Notes:
Engine dash light keeps coming on. A mechanic check engine number and printed TSB19-2346: 2.0L EcoBoost Ana says it’s under recall. But Ford dealerships around me refuse to do anything about it it. The error message is saying 2nd cylinder miss fire. Coolant keeps going low and car started to shut itself down.
Mfg Campaign: 11473004
Recall Date: Jul 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure while driving causing a safety issue for myself and others while immobilized in traffic. While stopped at a red light on a highway, my car failed to move forward when pressing the gas. There were no warning lights. Eventually after several tries the car lurched forward. A warning light finally came on when I reached my destination a mile away. The car was taken to a dealer who diagnosed transmission failure. The car has 63K miles on it and now requires a 5K repair to the transmission. The vehicle is still not repaired due to parts shortages.
Corrective Action:
Transmission failure while driving causing a safety issue for myself and others while immobilized in traffic. While stopped at a red light on a highway, my car failed to move forward when pressing the gas. There were no warning lights. Eventually after several tries the car lurched forward. A warning light finally came on when I reached my destination a mile away. The car was taken to a dealer who diagnosed transmission failure. The car has 63K miles on it and now requires a 5K repair to the transmission. The vehicle is still not repaired due to parts shortages.
Additional Notes:
Transmission failure while driving causing a safety issue for myself and others while immobilized in traffic. While stopped at a red light on a highway, my car failed to move forward when pressing the gas. There were no warning lights. Eventually after several tries the car lurched forward. A warning light finally came on when I reached my destination a mile away. The car was taken to a dealer who diagnosed transmission failure. The car has 63K miles on it and now requires a 5K repair to the transmission. The vehicle is still not repaired due to parts shortages.
Mfg Campaign: 11472328
Recall Date: Jul 5, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while shifting into reverse, the gear shifter inadvertently shifted into park(P). The contact also stated the gear shifter was seizing continuously. The contact turned off and restarted the vehicle and the vehicle operated as needed. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the gear shifter. The vehicle was repaired; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure. The approximate failure mileage was 89,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while shifting into reverse, the gear shifter inadvertently shifted into park(P). The contact also stated the gear shifter was seizing continuously. The contact turned off and restarted the vehicle and the vehicle operated as needed. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the gear shifter. The vehicle was repaired; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure. The approximate failure mileage was 89,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while shifting into reverse, the gear shifter inadvertently shifted into park(P). The contact also stated the gear shifter was seizing continuously. The contact turned off and restarted the vehicle and the vehicle operated as needed. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the gear shifter. The vehicle was repaired; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure. The approximate failure mileage was 89,000.
Mfg Campaign: 11471970
Recall Date: Jul 1, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 10 MPH, the trunk would inadvertently open whenever the temperature was over 80 degrees. The contact also stated the trunk would inadvertently open while shifting gears. There was a clicking sound coming from the instrument panel whenever the trunk would open independently. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 10 MPH, the trunk would inadvertently open whenever the temperature was over 80 degrees. The contact also stated the trunk would inadvertently open while shifting gears. There was a clicking sound coming from the instrument panel whenever the trunk would open independently. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 10 MPH, the trunk would inadvertently open whenever the temperature was over 80 degrees. The contact also stated the trunk would inadvertently open while shifting gears. There was a clicking sound coming from the instrument panel whenever the trunk would open independently. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Mfg Campaign: 11472036
Recall Date: Jul 1, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while driving on a local roadway at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that the vehicle failed to shift into drive(D) or reverse(R). The contact stated that an unknown warning light was illuminated. The contact called and had the vehicle towed to his son's residence. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while driving on a local roadway at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that the vehicle failed to shift into drive(D) or reverse(R). The contact stated that an unknown warning light was illuminated. The contact called and had the vehicle towed to his son's residence. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while driving on a local roadway at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that the vehicle failed to shift into drive(D) or reverse(R). The contact stated that an unknown warning light was illuminated. The contact called and had the vehicle towed to his son's residence. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11471363
Recall Date: Jun 28, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the vehicle the vehicle stalls or stops when attempting to shift to either reverse or drive. An alert comes on indicating shifter issues then vehicle was inoperable. Had to call for a wrecker to have it towed due to the issue. Left us stranded in a parking lot away from home. Local certified mechanic advised it was bushings, shifter cable to the transmission that went bad on the vehicle. He said there was a recent recall from Ford, so I contacted Ford by phone. I was told that my vehicle even though it is the exact same recall from Ford issue with my car, my VIN number was not included into the recall by Ford. I'm having to repair my car on my own at my cost.
Corrective Action:
While driving the vehicle the vehicle stalls or stops when attempting to shift to either reverse or drive. An alert comes on indicating shifter issues then vehicle was inoperable. Had to call for a wrecker to have it towed due to the issue. Left us stranded in a parking lot away from home. Local certified mechanic advised it was bushings, shifter cable to the transmission that went bad on the vehicle. He said there was a recent recall from Ford, so I contacted Ford by phone. I was told that my vehicle even though it is the exact same recall from Ford issue with my car, my VIN number was not included into the recall by Ford. I'm having to repair my car on my own at my cost.
Additional Notes:
While driving the vehicle the vehicle stalls or stops when attempting to shift to either reverse or drive. An alert comes on indicating shifter issues then vehicle was inoperable. Had to call for a wrecker to have it towed due to the issue. Left us stranded in a parking lot away from home. Local certified mechanic advised it was bushings, shifter cable to the transmission that went bad on the vehicle. He said there was a recent recall from Ford, so I contacted Ford by phone. I was told that my vehicle even though it is the exact same recall from Ford issue with my car, my VIN number was not included into the recall by Ford. I'm having to repair my car on my own at my cost.
Mfg Campaign: 11471370
Recall Date: Jun 28, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while at the car wash, the air bag warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the VIN was not under recall and he had to pay out-of-pocket for a diagnostic test. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while at the car wash, the air bag warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the VIN was not under recall and he had to pay out-of-pocket for a diagnostic test. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while at the car wash, the air bag warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the VIN was not under recall and he had to pay out-of-pocket for a diagnostic test. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.
Mfg Campaign: 11471415
Recall Date: Jun 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was park(P), the instrument panel indicated that the transmission was in drive(D). Due to the failure, the contact's husband called for a tow; however, the tow truck driver was able to instruct her husband over the phone on how to correct the failure. Once the vehicle was able to be driven, the contact's husband called the dealer where he was informed about the defect. The vehicle was taken to the dealer where the defective part was replaced. Approximately six months later, the same failure recurred while the vehicle was in neutral(N) but the instrument panel showed the vehicle in park(P). The contact's husband was able to perform the same repair to correct the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was park(P), the instrument panel indicated that the transmission was in drive(D). Due to the failure, the contact's husband called for a tow; however, the tow truck driver was able to instruct her husband over the phone on how to correct the failure. Once the vehicle was able to be driven, the contact's husband called the dealer where he was informed about the defect. The vehicle was taken to the dealer where the defective part was replaced. Approximately six months later, the same failure recurred while the vehicle was in neutral(N) but the instrument panel showed the vehicle in park(P). The contact's husband was able to perform the same repair to correct the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was park(P), the instrument panel indicated that the transmission was in drive(D). Due to the failure, the contact's husband called for a tow; however, the tow truck driver was able to instruct her husband over the phone on how to correct the failure. Once the vehicle was able to be driven, the contact's husband called the dealer where he was informed about the defect. The vehicle was taken to the dealer where the defective part was replaced. Approximately six months later, the same failure recurred while the vehicle was in neutral(N) but the instrument panel showed the vehicle in park(P). The contact's husband was able to perform the same repair to correct the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11469541
Recall Date: Jun 16, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
Mfg Campaign: 11469333
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.
Mfg Campaign: 11469333
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The shift bushing that attaches the shifter cable to the transmission has degraded then subsequently detached in the past in 2021. In 2022 after the shift bushing was replaced, it has now degraded again (without detaching yet) causing the vehicle to be stuck in reverse or drive after shifting vehicle. This has caused me on multiple occasions to place the vehicle in reverse to backup into the roadway and become stuck without the ability to shift the vehicle out of reverse. The only way to correct it was to turn off the vehicle to force it into park then start the car to place it into drive. This same thing occurred in the previous time before it detached. Being stuck in the roadway without the ability to shift is very dangerous. This is all due to having a 3 dollar shift bushing degrade over time. I hope FORD takes this seriously and replaces this shift bushing with a safer alternative.
Corrective Action:
The shift bushing that attaches the shifter cable to the transmission has degraded then subsequently detached in the past in 2021. In 2022 after the shift bushing was replaced, it has now degraded again (without detaching yet) causing the vehicle to be stuck in reverse or drive after shifting vehicle. This has caused me on multiple occasions to place the vehicle in reverse to backup into the roadway and become stuck without the ability to shift the vehicle out of reverse. The only way to correct it was to turn off the vehicle to force it into park then start the car to place it into drive. This same thing occurred in the previous time before it detached. Being stuck in the roadway without the ability to shift is very dangerous. This is all due to having a 3 dollar shift bushing degrade over time. I hope FORD takes this seriously and replaces this shift bushing with a safer alternative.
Additional Notes:
The shift bushing that attaches the shifter cable to the transmission has degraded then subsequently detached in the past in 2021. In 2022 after the shift bushing was replaced, it has now degraded again (without detaching yet) causing the vehicle to be stuck in reverse or drive after shifting vehicle. This has caused me on multiple occasions to place the vehicle in reverse to backup into the roadway and become stuck without the ability to shift the vehicle out of reverse. The only way to correct it was to turn off the vehicle to force it into park then start the car to place it into drive. This same thing occurred in the previous time before it detached. Being stuck in the roadway without the ability to shift is very dangerous. This is all due to having a 3 dollar shift bushing degrade over time. I hope FORD takes this seriously and replaces this shift bushing with a safer alternative.
Mfg Campaign: 11469448
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The APIM in the vehicle is malfunctioning causing a constant drain on the 12v battery system. I brought the car to Ford and they said it is a common issue with the APIM malfunctioning, they quoted me 1800 to change the APIM which i can not afford. I was driving to work and my car smelled like rotten eggs, I started feeling nauseous and light headed. When I got to work I opened my trunk to get my backpack and noticed the smell was really strong in the trunk and was coming from the 12v battery. I touched the battery and it was scorching hot. After some research I found out that the rotten egg smell was the battery producing hydrogen sulfide gas which can be fatal. I believe an investigation should be opened to look into this for if I passed out behind the wheel from the gas myself and others would have been at risk of injury or death.
Corrective Action:
The APIM in the vehicle is malfunctioning causing a constant drain on the 12v battery system. I brought the car to Ford and they said it is a common issue with the APIM malfunctioning, they quoted me 1800 to change the APIM which i can not afford. I was driving to work and my car smelled like rotten eggs, I started feeling nauseous and light headed. When I got to work I opened my trunk to get my backpack and noticed the smell was really strong in the trunk and was coming from the 12v battery. I touched the battery and it was scorching hot. After some research I found out that the rotten egg smell was the battery producing hydrogen sulfide gas which can be fatal. I believe an investigation should be opened to look into this for if I passed out behind the wheel from the gas myself and others would have been at risk of injury or death.
Additional Notes:
The APIM in the vehicle is malfunctioning causing a constant drain on the 12v battery system. I brought the car to Ford and they said it is a common issue with the APIM malfunctioning, they quoted me 1800 to change the APIM which i can not afford. I was driving to work and my car smelled like rotten eggs, I started feeling nauseous and light headed. When I got to work I opened my trunk to get my backpack and noticed the smell was really strong in the trunk and was coming from the 12v battery. I touched the battery and it was scorching hot. After some research I found out that the rotten egg smell was the battery producing hydrogen sulfide gas which can be fatal. I believe an investigation should be opened to look into this for if I passed out behind the wheel from the gas myself and others would have been at risk of injury or death.
Mfg Campaign: 11469113
Recall Date: Jun 14, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Both driver & passenger break line hoses have had to be replaced at only 56k miles. There was no corrosion on the hose, nor any wear & tear. There was a lengthwise split in the rubber exterior of the hose and breakdown of the interior braided hose which lead to break fluid leaks. Occurred on both driver & passenger front hoses.
Corrective Action:
Both driver & passenger break line hoses have had to be replaced at only 56k miles. There was no corrosion on the hose, nor any wear & tear. There was a lengthwise split in the rubber exterior of the hose and breakdown of the interior braided hose which lead to break fluid leaks. Occurred on both driver & passenger front hoses.
Additional Notes:
Both driver & passenger break line hoses have had to be replaced at only 56k miles. There was no corrosion on the hose, nor any wear & tear. There was a lengthwise split in the rubber exterior of the hose and breakdown of the interior braided hose which lead to break fluid leaks. Occurred on both driver & passenger front hoses.
Mfg Campaign: 11468994
Recall Date: Jun 13, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated while shifting the vehicle into drive(D), the vehicle shifted into park(P) and the “Shift System Fault” and "Service Required" messages were displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the gear shifter bushing had deteriorated. The vehicle was not diagnosed; however, the contact had purchased the bushing. The manufacturer was contacted but provided no assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,872.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated while shifting the vehicle into drive(D), the vehicle shifted into park(P) and the “Shift System Fault” and "Service Required" messages were displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the gear shifter bushing had deteriorated. The vehicle was not diagnosed; however, the contact had purchased the bushing. The manufacturer was contacted but provided no assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,872.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated while shifting the vehicle into drive(D), the vehicle shifted into park(P) and the “Shift System Fault” and "Service Required" messages were displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the gear shifter bushing had deteriorated. The vehicle was not diagnosed; however, the contact had purchased the bushing. The manufacturer was contacted but provided no assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,872.
Mfg Campaign: 11469003
Recall Date: Jun 13, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle constantly has 12v battery dying. Replaced with new battery and same thing 12v battery keeps dying. Hooked up my current meter to the car and it is constantly drawing 11amps from the battery. Pulled fuses until the current draw stopped and issues is coming from the APIM. I also did some research into the issue and it appears a lot of people are having the same issue where the APIM is not shutting off. How has there not been a recall on this yet? This can be dangerous if you can't start your car and your stuck in a snow storm for example.
Corrective Action:
Vehicle constantly has 12v battery dying. Replaced with new battery and same thing 12v battery keeps dying. Hooked up my current meter to the car and it is constantly drawing 11amps from the battery. Pulled fuses until the current draw stopped and issues is coming from the APIM. I also did some research into the issue and it appears a lot of people are having the same issue where the APIM is not shutting off. How has there not been a recall on this yet? This can be dangerous if you can't start your car and your stuck in a snow storm for example.
Additional Notes:
Vehicle constantly has 12v battery dying. Replaced with new battery and same thing 12v battery keeps dying. Hooked up my current meter to the car and it is constantly drawing 11amps from the battery. Pulled fuses until the current draw stopped and issues is coming from the APIM. I also did some research into the issue and it appears a lot of people are having the same issue where the APIM is not shutting off. How has there not been a recall on this yet? This can be dangerous if you can't start your car and your stuck in a snow storm for example.
Mfg Campaign: 11468369
Recall Date: Jun 9, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Fusion. The contact stated that the cross-traffic alert button detached from the dashboard. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the cross-traffic alert button to be replaced. The vehicle was not repaired. The contact took the vehicle to another dealer, Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879, (301) 358-4443), and was referred to the manufacturer for assistance. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
Corrective Action:
The contact owns a 2017 Ford Fusion. The contact stated that the cross-traffic alert button detached from the dashboard. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the cross-traffic alert button to be replaced. The vehicle was not repaired. The contact took the vehicle to another dealer, Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879, (301) 358-4443), and was referred to the manufacturer for assistance. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
Additional Notes:
The contact owns a 2017 Ford Fusion. The contact stated that the cross-traffic alert button detached from the dashboard. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the cross-traffic alert button to be replaced. The vehicle was not repaired. The contact took the vehicle to another dealer, Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879, (301) 358-4443), and was referred to the manufacturer for assistance. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
Mfg Campaign: 11468202
Recall Date: Jun 8, 2022
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