Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
494 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated, and the vehicle started to misfire. The contact was able to drive to his destination. The contact stated he added coolant to the coolant reservoir. The contact took the vehicle to an independent mechanic and was informed that the hub gasket was leaking coolant fluid into the engine, causing the engine to overheat. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated, and the vehicle started to misfire. The contact was able to drive to his destination. The contact stated he added coolant to the coolant reservoir. The contact took the vehicle to an independent mechanic and was informed that the hub gasket was leaking coolant fluid into the engine, causing the engine to overheat. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated, and the vehicle started to misfire. The contact was able to drive to his destination. The contact stated he added coolant to the coolant reservoir. The contact took the vehicle to an independent mechanic and was informed that the hub gasket was leaking coolant fluid into the engine, causing the engine to overheat. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 126,000.
Mfg Campaign: 11523163
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that on several occasions, multiple attempts were needed to shift the gear shifter out of park(P) after starting the vehicle. The wrench warning light was illuminated. The contact stated that the failure persisted, and the vehicle became inoperable. The vehicle had not yet been taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 122,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that on several occasions, multiple attempts were needed to shift the gear shifter out of park(P) after starting the vehicle. The wrench warning light was illuminated. The contact stated that the failure persisted, and the vehicle became inoperable. The vehicle had not yet been taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 122,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that on several occasions, multiple attempts were needed to shift the gear shifter out of park(P) after starting the vehicle. The wrench warning light was illuminated. The contact stated that the failure persisted, and the vehicle became inoperable. The vehicle had not yet been taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 122,000.
Mfg Campaign: 11522943
Recall Date: May 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Misfires, overheating, Coolant leaking into cylinders
Corrective Action:
Misfires, overheating, Coolant leaking into cylinders
Additional Notes:
Misfires, overheating, Coolant leaking into cylinders
Mfg Campaign: 11522349
Recall Date: May 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Misfires, overheating, Coolant leaking into cylinders
Corrective Action:
Misfires, overheating, Coolant leaking into cylinders
Additional Notes:
Misfires, overheating, Coolant leaking into cylinders
Mfg Campaign: 11522349
Recall Date: May 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased my car in September 2018 and I have brought my car in for many service problems within the first year alone. I now have a broken flywheel or flex plate, and my car is under 5 years old. With the amount of repairs I have done to my car it is as if I bought a used car. I am the first person to drive my car as it was purchased brand new.
Corrective Action:
I purchased my car in September 2018 and I have brought my car in for many service problems within the first year alone. I now have a broken flywheel or flex plate, and my car is under 5 years old. With the amount of repairs I have done to my car it is as if I bought a used car. I am the first person to drive my car as it was purchased brand new.
Additional Notes:
I purchased my car in September 2018 and I have brought my car in for many service problems within the first year alone. I now have a broken flywheel or flex plate, and my car is under 5 years old. With the amount of repairs I have done to my car it is as if I bought a used car. I am the first person to drive my car as it was purchased brand new.
Mfg Campaign: 11521404
Recall Date: May 10, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, OTHER:KINETIC:FLYWHEEL,BEARINGS
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle and driving from a complete stop, the vehicle made abnormal rattling sounds. The contact stated that the failure ceased while driving 40 MPH however, the failure recurred while driving below 40 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the flywheel was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle and driving from a complete stop, the vehicle made abnormal rattling sounds. The contact stated that the failure ceased while driving 40 MPH however, the failure recurred while driving below 40 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the flywheel was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle and driving from a complete stop, the vehicle made abnormal rattling sounds. The contact stated that the failure ceased while driving 40 MPH however, the failure recurred while driving below 40 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the flywheel was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Mfg Campaign: 11521003
Recall Date: May 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on and then the vehicle overheated. The vehicle started to lose power and I had to pull to the side of the road, on a busy highway. I let the car cool down and drove it to a gas station a mile away, it drove incredibly roughing, had a thick, white smoke coming from the tailpipe and coolant was low. It was then towed to a Firestone in the area. They could not diagnose it properly, so I was then towed to the nearest Ford Dealership. Codes P0217, P0302, P0316, P1285 Advised P0302 was a misfire in Cylinder 2, pulled the coil and plug and found coolant in the cylinder. Ford quoted me $10,400 to replace the entire engine assembly with a long block, said there were no recalls for this issue even though it's common and that my car was no longer under warranty.
Corrective Action:
Check engine light came on and then the vehicle overheated. The vehicle started to lose power and I had to pull to the side of the road, on a busy highway. I let the car cool down and drove it to a gas station a mile away, it drove incredibly roughing, had a thick, white smoke coming from the tailpipe and coolant was low. It was then towed to a Firestone in the area. They could not diagnose it properly, so I was then towed to the nearest Ford Dealership. Codes P0217, P0302, P0316, P1285 Advised P0302 was a misfire in Cylinder 2, pulled the coil and plug and found coolant in the cylinder. Ford quoted me $10,400 to replace the entire engine assembly with a long block, said there were no recalls for this issue even though it's common and that my car was no longer under warranty.
Additional Notes:
Check engine light came on and then the vehicle overheated. The vehicle started to lose power and I had to pull to the side of the road, on a busy highway. I let the car cool down and drove it to a gas station a mile away, it drove incredibly roughing, had a thick, white smoke coming from the tailpipe and coolant was low. It was then towed to a Firestone in the area. They could not diagnose it properly, so I was then towed to the nearest Ford Dealership. Codes P0217, P0302, P0316, P1285 Advised P0302 was a misfire in Cylinder 2, pulled the coil and plug and found coolant in the cylinder. Ford quoted me $10,400 to replace the entire engine assembly with a long block, said there were no recalls for this issue even though it's common and that my car was no longer under warranty.
Mfg Campaign: 11520798
Recall Date: May 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.
Mfg Campaign: 11520246
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing of the accelerator pedal, with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that coolant was leaking into the engine cylinders. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer later was informed that the vehicle would not be covered under warranty or recall. The vehicle was not repaired. The failure mileage was approximately 78,000. The consumer stated the vehicle had a coolant leak in the engine which caused corrosion and other damage to the engine.
Mfg Campaign: 11520246
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 FORD FUSION. CONSUMER WRITES IN REGARD TO ENGINE BLOCK ISSUES. UPDATE 07/06/2023- Consumer states: " This is my second letter to the National Highway Traffic Safety Administration (NHTSA) to address the neglect by FMC, its attorneys and dealerships to resolve a defective 1.5L Eco boost engine. With recent media addressing the detrimental errors of governing agencies, whistleblowers missing submarine with reports of safety issues, and so much more, I believe you know Ford Motor Company needs to do the right thing and accept their responsibility, address the repair, replacement and financial compensation necessary to the American people. This is not an issue to make more lawyers wealthy, although they need to get paid, it's an issue that can contribute to the healing a nation, one step at a time. Please respond to myself at the above address, and my attorney for resolution." Enclosed: June 09, 2022 - FMC Letter - Customer Satisfaction Program 19837 June 09. 2022 - FMC Letter - Customer Satisfaction Program 21N12 April 17, 2023 - Letter to FMC - with multiple cc May 10, 2023 - State of Michigan. Office of the Attorney General, Consumer Protection Oiv1s1on May 17. 2023 - State of Michigan, Regulatory Monitoring Division May 18, 2023 - State of Michigan, Attorney General, Consumer Protection Case letter May 24.2023 - State of Michigan Office of Investigative Services Case letter
Corrective Action:
2018 FORD FUSION. CONSUMER WRITES IN REGARD TO ENGINE BLOCK ISSUES. UPDATE 07/06/2023- Consumer states: " This is my second letter to the National Highway Traffic Safety Administration (NHTSA) to address the neglect by FMC, its attorneys and dealerships to resolve a defective 1.5L Eco boost engine. With recent media addressing the detrimental errors of governing agencies, whistleblowers missing submarine with reports of safety issues, and so much more, I believe you know Ford Motor Company needs to do the right thing and accept their responsibility, address the repair, replacement and financial compensation necessary to the American people. This is not an issue to make more lawyers wealthy, although they need to get paid, it's an issue that can contribute to the healing a nation, one step at a time. Please respond to myself at the above address, and my attorney for resolution." Enclosed: June 09, 2022 - FMC Letter - Customer Satisfaction Program 19837 June 09. 2022 - FMC Letter - Customer Satisfaction Program 21N12 April 17, 2023 - Letter to FMC - with multiple cc May 10, 2023 - State of Michigan. Office of the Attorney General, Consumer Protection Oiv1s1on May 17. 2023 - State of Michigan, Regulatory Monitoring Division May 18, 2023 - State of Michigan, Attorney General, Consumer Protection Case letter May 24.2023 - State of Michigan Office of Investigative Services Case letter
Additional Notes:
2018 FORD FUSION. CONSUMER WRITES IN REGARD TO ENGINE BLOCK ISSUES. UPDATE 07/06/2023- Consumer states: " This is my second letter to the National Highway Traffic Safety Administration (NHTSA) to address the neglect by FMC, its attorneys and dealerships to resolve a defective 1.5L Eco boost engine. With recent media addressing the detrimental errors of governing agencies, whistleblowers missing submarine with reports of safety issues, and so much more, I believe you know Ford Motor Company needs to do the right thing and accept their responsibility, address the repair, replacement and financial compensation necessary to the American people. This is not an issue to make more lawyers wealthy, although they need to get paid, it's an issue that can contribute to the healing a nation, one step at a time. Please respond to myself at the above address, and my attorney for resolution." Enclosed: June 09, 2022 - FMC Letter - Customer Satisfaction Program 19837 June 09. 2022 - FMC Letter - Customer Satisfaction Program 21N12 April 17, 2023 - Letter to FMC - with multiple cc May 10, 2023 - State of Michigan. Office of the Attorney General, Consumer Protection Oiv1s1on May 17. 2023 - State of Michigan, Regulatory Monitoring Division May 18, 2023 - State of Michigan, Attorney General, Consumer Protection Case letter May 24.2023 - State of Michigan Office of Investigative Services Case letter
Mfg Campaign: 11519755
Recall Date: May 1, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the vehicle started to shudder with a large cloud of bluish smoke coming from the exhaust pipe. The contact stated that the vehicle was also shuddering and idling rough when started. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the mechanic retrieved DTC: P0304 and determined that there had been a misfire in cylinder #4. The dealer recommended that the spark plugs be replaced, and the fuel system cleaned. The vehicle had been repaired. The contact stated that the failure had reoccurred and returned the vehicle to the same dealer who diagnosed and found that coolant had intruded into the engine block and recommended that the engine be replaced. The contact researched online and related the failure to manufacturer Customer Satisfaction Program: 21N12 Coolant Intrusion (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 100,556. The consumer stated the vehicle is no longer in her possession.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the vehicle started to shudder with a large cloud of bluish smoke coming from the exhaust pipe. The contact stated that the vehicle was also shuddering and idling rough when started. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the mechanic retrieved DTC: P0304 and determined that there had been a misfire in cylinder #4. The dealer recommended that the spark plugs be replaced, and the fuel system cleaned. The vehicle had been repaired. The contact stated that the failure had reoccurred and returned the vehicle to the same dealer who diagnosed and found that coolant had intruded into the engine block and recommended that the engine be replaced. The contact researched online and related the failure to manufacturer Customer Satisfaction Program: 21N12 Coolant Intrusion (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 100,556. The consumer stated the vehicle is no longer in her possession.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the vehicle started to shudder with a large cloud of bluish smoke coming from the exhaust pipe. The contact stated that the vehicle was also shuddering and idling rough when started. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the mechanic retrieved DTC: P0304 and determined that there had been a misfire in cylinder #4. The dealer recommended that the spark plugs be replaced, and the fuel system cleaned. The vehicle had been repaired. The contact stated that the failure had reoccurred and returned the vehicle to the same dealer who diagnosed and found that coolant had intruded into the engine block and recommended that the engine be replaced. The contact researched online and related the failure to manufacturer Customer Satisfaction Program: 21N12 Coolant Intrusion (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 100,556. The consumer stated the vehicle is no longer in her possession.
Mfg Campaign: 11519433
Recall Date: Apr 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine failure as described in TSB 22-2229, confirmed by local Ford dealer (Bill Brown Ford in Livonia, MI). This issue is not a normal wear & tear issue, it is a combination of Design & Manufacturing flaw (known by Ford) however Ford Warranty will not provide me with any financial assistance for the repair. An engine should never have the wall between the piston cavity and cooling cavity break down ever. This issue should be under a recall. This failure could easily have taken place on the interstate at night leading to immediate side of the road situation and very nearly did since we were to take a trip several states away the next day.
Corrective Action:
Engine failure as described in TSB 22-2229, confirmed by local Ford dealer (Bill Brown Ford in Livonia, MI). This issue is not a normal wear & tear issue, it is a combination of Design & Manufacturing flaw (known by Ford) however Ford Warranty will not provide me with any financial assistance for the repair. An engine should never have the wall between the piston cavity and cooling cavity break down ever. This issue should be under a recall. This failure could easily have taken place on the interstate at night leading to immediate side of the road situation and very nearly did since we were to take a trip several states away the next day.
Additional Notes:
Engine failure as described in TSB 22-2229, confirmed by local Ford dealer (Bill Brown Ford in Livonia, MI). This issue is not a normal wear & tear issue, it is a combination of Design & Manufacturing flaw (known by Ford) however Ford Warranty will not provide me with any financial assistance for the repair. An engine should never have the wall between the piston cavity and cooling cavity break down ever. This issue should be under a recall. This failure could easily have taken place on the interstate at night leading to immediate side of the road situation and very nearly did since we were to take a trip several states away the next day.
Mfg Campaign: 11519272
Recall Date: Apr 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Car stopped in the middle of parking lot while i was trying to park in moving traffic. I was almost hit by another car. Transmission gear was stuck, gear didn't shift, gear moved by itself to park. Car wouldnt move. Transmission hesitates and jerks while driving
Corrective Action:
Car stopped in the middle of parking lot while i was trying to park in moving traffic. I was almost hit by another car. Transmission gear was stuck, gear didn't shift, gear moved by itself to park. Car wouldnt move. Transmission hesitates and jerks while driving
Additional Notes:
Car stopped in the middle of parking lot while i was trying to park in moving traffic. I was almost hit by another car. Transmission gear was stuck, gear didn't shift, gear moved by itself to park. Car wouldnt move. Transmission hesitates and jerks while driving
Mfg Campaign: 11518175
Recall Date: Apr 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, she observed that a cloud of white smoke was coming from the exhaust pipe. The contact stated that the vehicle lost motive power and stalled; however, the engine started to misfire, and the vehicle was shaking abnormally. The contact stated that a message that the engine was overheating was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into cylinders #1, #2, and #3. The dealer determined that the short block needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The contact was informed by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion (Engine and Engine Cooling) and that the repair had been a one-time free repair. The failure mileage was approximately 137,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, she observed that a cloud of white smoke was coming from the exhaust pipe. The contact stated that the vehicle lost motive power and stalled; however, the engine started to misfire, and the vehicle was shaking abnormally. The contact stated that a message that the engine was overheating was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into cylinders #1, #2, and #3. The dealer determined that the short block needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The contact was informed by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion (Engine and Engine Cooling) and that the repair had been a one-time free repair. The failure mileage was approximately 137,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, she observed that a cloud of white smoke was coming from the exhaust pipe. The contact stated that the vehicle lost motive power and stalled; however, the engine started to misfire, and the vehicle was shaking abnormally. The contact stated that a message that the engine was overheating was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into cylinders #1, #2, and #3. The dealer determined that the short block needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The contact was informed by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion (Engine and Engine Cooling) and that the repair had been a one-time free repair. The failure mileage was approximately 137,000.
Mfg Campaign: 11518151
Recall Date: Apr 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 60 MPH, the powertrain malfunction warning light illuminated. The contact stated that the vehicle started overheating. The contact pulled over and turned off the vehicle. The vehicle was towed back to the residence. The vehicle was then towed to the dealer and the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provide no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 151,981.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 60 MPH, the powertrain malfunction warning light illuminated. The contact stated that the vehicle started overheating. The contact pulled over and turned off the vehicle. The vehicle was towed back to the residence. The vehicle was then towed to the dealer and the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provide no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 151,981.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 60 MPH, the powertrain malfunction warning light illuminated. The contact stated that the vehicle started overheating. The contact pulled over and turned off the vehicle. The vehicle was towed back to the residence. The vehicle was then towed to the dealer and the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provide no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 151,981.
Mfg Campaign: 11517832
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that engine coolant had leaked into the cylinder #3, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was no longer eligible for the Extended Warranty Coverage. The failure mileage was 109,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that engine coolant had leaked into the cylinder #3, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was no longer eligible for the Extended Warranty Coverage. The failure mileage was 109,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that engine coolant had leaked into the cylinder #3, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was no longer eligible for the Extended Warranty Coverage. The failure mileage was 109,000.
Mfg Campaign: 11517599
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The caps on the lug nuts fall off then the lug wrench does not fit, and the caps twist and now the dealer is charging me add to get then off, and usually I have to pay for some and it just happens again and again.lug nuts are 15.00 each.
Corrective Action:
The caps on the lug nuts fall off then the lug wrench does not fit, and the caps twist and now the dealer is charging me add to get then off, and usually I have to pay for some and it just happens again and again.lug nuts are 15.00 each.
Additional Notes:
The caps on the lug nuts fall off then the lug wrench does not fit, and the caps twist and now the dealer is charging me add to get then off, and usually I have to pay for some and it just happens again and again.lug nuts are 15.00 each.
Mfg Campaign: 11517652
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Replacing tires for the first time in this vehicle & all lug nuts on each tire is swollen. Reached out to Ford & they advised to file a complaint as my vehicle is not recalled for this at this time but there is a recall for swollen lug nuts under 22S59
Corrective Action:
Replacing tires for the first time in this vehicle & all lug nuts on each tire is swollen. Reached out to Ford & they advised to file a complaint as my vehicle is not recalled for this at this time but there is a recall for swollen lug nuts under 22S59
Additional Notes:
Replacing tires for the first time in this vehicle & all lug nuts on each tire is swollen. Reached out to Ford & they advised to file a complaint as my vehicle is not recalled for this at this time but there is a recall for swollen lug nuts under 22S59
Mfg Campaign: 11517658
Recall Date: Apr 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle failed to start soon after refueling. Additionally, while stationary and while driving at various speeds, the vehicle would hesitate or stall upon depression of accelerator pedal. The contact also stated that the powertrain warning light would intermittently appear on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the VIN. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle failed to start soon after refueling. Additionally, while stationary and while driving at various speeds, the vehicle would hesitate or stall upon depression of accelerator pedal. The contact also stated that the powertrain warning light would intermittently appear on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the VIN. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle failed to start soon after refueling. Additionally, while stationary and while driving at various speeds, the vehicle would hesitate or stall upon depression of accelerator pedal. The contact also stated that the powertrain warning light would intermittently appear on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the VIN. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11517416
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle failed to start soon after refueling. Additionally, while stationary and while driving at various speeds, the vehicle would hesitate or stall upon depression of accelerator pedal. The contact also stated that the powertrain warning light would intermittently appear on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the VIN. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle failed to start soon after refueling. Additionally, while stationary and while driving at various speeds, the vehicle would hesitate or stall upon depression of accelerator pedal. The contact also stated that the powertrain warning light would intermittently appear on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the VIN. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle failed to start soon after refueling. Additionally, while stationary and while driving at various speeds, the vehicle would hesitate or stall upon depression of accelerator pedal. The contact also stated that the powertrain warning light would intermittently appear on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the VIN. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11517416
Recall Date: Apr 17, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury