Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Consumer Complaints
494 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was idling, the engine overheated. The temperature gauge increased to HOT. The check engine warning light was illuminated. The high-temperature indicator light was flashing, and the fan was engaged. The vehicle was running rough. There was white smoke coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the engine block and that cylinder #3 had a misfire. The engine block was replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 188,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was idling, the engine overheated. The temperature gauge increased to HOT. The check engine warning light was illuminated. The high-temperature indicator light was flashing, and the fan was engaged. The vehicle was running rough. There was white smoke coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the engine block and that cylinder #3 had a misfire. The engine block was replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 188,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was idling, the engine overheated. The temperature gauge increased to HOT. The check engine warning light was illuminated. The high-temperature indicator light was flashing, and the fan was engaged. The vehicle was running rough. There was white smoke coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the engine block and that cylinder #3 had a misfire. The engine block was replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 188,000.
Mfg Campaign: 11543212
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while the vehicle was idling at a stop light, the vehicle started to shake. The coolant temperature warning light was illuminated. The contact then stated that while operating the air conditioning system, hot air started to blow from the vents. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinders and the cylinder head was cracked; however, the contact then stated that she was informed by the mechanic of corrosion at an unknown location of the vehicle. The contact was unsure of what needed to be repaired. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 51,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while the vehicle was idling at a stop light, the vehicle started to shake. The coolant temperature warning light was illuminated. The contact then stated that while operating the air conditioning system, hot air started to blow from the vents. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinders and the cylinder head was cracked; however, the contact then stated that she was informed by the mechanic of corrosion at an unknown location of the vehicle. The contact was unsure of what needed to be repaired. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 51,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while the vehicle was idling at a stop light, the vehicle started to shake. The coolant temperature warning light was illuminated. The contact then stated that while operating the air conditioning system, hot air started to blow from the vents. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the cylinders and the cylinder head was cracked; however, the contact then stated that she was informed by the mechanic of corrosion at an unknown location of the vehicle. The contact was unsure of what needed to be repaired. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and provided a case number. The failure mileage was approximately 51,000.
Mfg Campaign: 11542970
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11541874
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11541874
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated that while the vehicle was parked, the contact became aware that the gear shift indicator erroneously showed that the vehicle was in reverse(R). The gear shifter warning light was illuminated. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated that while the vehicle was parked, the contact became aware that the gear shift indicator erroneously showed that the vehicle was in reverse(R). The gear shifter warning light was illuminated. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated that while the vehicle was parked, the contact became aware that the gear shift indicator erroneously showed that the vehicle was in reverse(R). The gear shifter warning light was illuminated. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was unknown.
Mfg Campaign: 11541619
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while reversing at approximately 5 MPH, the transmission unintendedly shifted into park(P). Additionally, the contact stated that he became aware that the shifter cable bushing had detached after not being able to start the vehicle. The shifter cable bushing was attached, and the vehicle was able to be started. The brakes, engine, and battery warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,879.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while reversing at approximately 5 MPH, the transmission unintendedly shifted into park(P). Additionally, the contact stated that he became aware that the shifter cable bushing had detached after not being able to start the vehicle. The shifter cable bushing was attached, and the vehicle was able to be started. The brakes, engine, and battery warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,879.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while reversing at approximately 5 MPH, the transmission unintendedly shifted into park(P). Additionally, the contact stated that he became aware that the shifter cable bushing had detached after not being able to start the vehicle. The shifter cable bushing was attached, and the vehicle was able to be started. The brakes, engine, and battery warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,879.
Mfg Campaign: 11541486
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that while reversing at approximately 5 MPH, the transmission unintendedly shifted into park(P). Additionally, the contact stated that he became aware that the shifter cable bushing had detached after not being able to start the vehicle. The shifter cable bushing was attached, and the vehicle was able to be started. The brakes, engine, and battery warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,879.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that while reversing at approximately 5 MPH, the transmission unintendedly shifted into park(P). Additionally, the contact stated that he became aware that the shifter cable bushing had detached after not being able to start the vehicle. The shifter cable bushing was attached, and the vehicle was able to be started. The brakes, engine, and battery warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,879.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that while reversing at approximately 5 MPH, the transmission unintendedly shifted into park(P). Additionally, the contact stated that he became aware that the shifter cable bushing had detached after not being able to start the vehicle. The shifter cable bushing was attached, and the vehicle was able to be started. The brakes, engine, and battery warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 78,879.
Mfg Campaign: 11541486
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak into 4th cylinder head causing rough idle. Repair shop changed plugs and coil, and stated there was coolant in the cylinder. Stayed this is a known issue with Ford Fusion but no recall. My car only has 72000 miles.
Corrective Action:
Coolant leak into 4th cylinder head causing rough idle. Repair shop changed plugs and coil, and stated there was coolant in the cylinder. Stayed this is a known issue with Ford Fusion but no recall. My car only has 72000 miles.
Additional Notes:
Coolant leak into 4th cylinder head causing rough idle. Repair shop changed plugs and coil, and stated there was coolant in the cylinder. Stayed this is a known issue with Ford Fusion but no recall. My car only has 72000 miles.
Mfg Campaign: 11541190
Recall Date: Aug 28, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving on PA Turnpike westbound, in the rain, my windshield wipers suddenly stopped working. THANKFULLY, I was in the far left lane and able to pull off to the shoulder safely. Once rain stopped, I was able to take my car to my mechanic. Stated that my cars windshield wiper motors both failed AND melted, causing them to stop working.
Corrective Action:
While driving on PA Turnpike westbound, in the rain, my windshield wipers suddenly stopped working. THANKFULLY, I was in the far left lane and able to pull off to the shoulder safely. Once rain stopped, I was able to take my car to my mechanic. Stated that my cars windshield wiper motors both failed AND melted, causing them to stop working.
Additional Notes:
While driving on PA Turnpike westbound, in the rain, my windshield wipers suddenly stopped working. THANKFULLY, I was in the far left lane and able to pull off to the shoulder safely. Once rain stopped, I was able to take my car to my mechanic. Stated that my cars windshield wiper motors both failed AND melted, causing them to stop working.
Mfg Campaign: 11540907
Recall Date: Aug 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There was a recall on my vehicle but I was never notified. When my car started having problems i was told i needed to purchase a motor. I took my car to the dealership Stivers Ford in Montgomery, Alabama and they performed a diagnostic which showed that there was a coolant leak due and my short block needs to be replaced. They said the recall would not be used because it is passed the date. This is putting the safety of myself and my children at risk. I need assistance with these repairs as I cannot afford an $8,000 repair fee. I called customer relations and was told that they would cover the charges but come to find out a week later after several attempts to reach customer relations, I was told that the agent closed my case. The agent did not call me to say anything. Please help
Corrective Action:
There was a recall on my vehicle but I was never notified. When my car started having problems i was told i needed to purchase a motor. I took my car to the dealership Stivers Ford in Montgomery, Alabama and they performed a diagnostic which showed that there was a coolant leak due and my short block needs to be replaced. They said the recall would not be used because it is passed the date. This is putting the safety of myself and my children at risk. I need assistance with these repairs as I cannot afford an $8,000 repair fee. I called customer relations and was told that they would cover the charges but come to find out a week later after several attempts to reach customer relations, I was told that the agent closed my case. The agent did not call me to say anything. Please help
Additional Notes:
There was a recall on my vehicle but I was never notified. When my car started having problems i was told i needed to purchase a motor. I took my car to the dealership Stivers Ford in Montgomery, Alabama and they performed a diagnostic which showed that there was a coolant leak due and my short block needs to be replaced. They said the recall would not be used because it is passed the date. This is putting the safety of myself and my children at risk. I need assistance with these repairs as I cannot afford an $8,000 repair fee. I called customer relations and was told that they would cover the charges but come to find out a week later after several attempts to reach customer relations, I was told that the agent closed my case. The agent did not call me to say anything. Please help
Mfg Campaign: 11540784
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated the check engine warning light illuminated and the vehicle hesitated while attempting to accelerate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The approximate failure mileage was 122,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated the check engine warning light illuminated and the vehicle hesitated while attempting to accelerate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The approximate failure mileage was 122,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated the check engine warning light illuminated and the vehicle hesitated while attempting to accelerate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The approximate failure mileage was 122,000.
Mfg Campaign: 11540606
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car overheated due to a head gasket leak, which released coolant into the piston cylinders, causing the engine to overheated, resulting in engine block damage. My car almost blow up!!!! This is a lawsuit against fords ecoboost engines. They need to pay for this fully!!
Corrective Action:
My car overheated due to a head gasket leak, which released coolant into the piston cylinders, causing the engine to overheated, resulting in engine block damage. My car almost blow up!!!! This is a lawsuit against fords ecoboost engines. They need to pay for this fully!!
Additional Notes:
My car overheated due to a head gasket leak, which released coolant into the piston cylinders, causing the engine to overheated, resulting in engine block damage. My car almost blow up!!!! This is a lawsuit against fords ecoboost engines. They need to pay for this fully!!
Mfg Campaign: 11539499
Recall Date: Aug 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I usually use an automatic starter to start my car so I did not notice when starting the car that it was shaking for a good 30 seconds after starting the engine until one day I got in my car and started it normally the whole car shook for about 30 seconds then stopped and the check engine light came on. I was on my way to dinner driving on the parkway and my engine started to over heat and I could not accelerate. I pulled over and googled what to do when your dashboard says "engine coolant over temperature" , So I rolled down all the windows and blasted the heat. After ten minutes when the engine cooled off I tried to acclerate slowly and the car would not accelerate. I had to leave my car on the side of the road to let it cool down for hours, I went back to get it two hours later. Thankfully driving slowly I made it off the parkway and managed to get the car to a local shop. They informed me that the coolant had leaked into the engine causing the engine to fail and it needed to be replaced. I began looking into it and found that there was a recall on all 2014-2018 ford fusions for that exact issue. I called the dealership, and they of course tried to make it seem like it was my issue and I needed to have it towed over so they can look at it. The dealership has been absolutely no help for a faulty engine, If I didn't do research and look into the current lawsuit against the company they would have made me pay for the brand new engine $7000+. They are fixing the engine for no charge but refuse to give me a loaner car or pay for a rental car which is beyond me. I do not understand why I should come out of pocket for a rental car for two weeks when I pay for my car that I should be driving. Terrible customer service. I hope this helps anyone else having similar issues!
Corrective Action:
I usually use an automatic starter to start my car so I did not notice when starting the car that it was shaking for a good 30 seconds after starting the engine until one day I got in my car and started it normally the whole car shook for about 30 seconds then stopped and the check engine light came on. I was on my way to dinner driving on the parkway and my engine started to over heat and I could not accelerate. I pulled over and googled what to do when your dashboard says "engine coolant over temperature" , So I rolled down all the windows and blasted the heat. After ten minutes when the engine cooled off I tried to acclerate slowly and the car would not accelerate. I had to leave my car on the side of the road to let it cool down for hours, I went back to get it two hours later. Thankfully driving slowly I made it off the parkway and managed to get the car to a local shop. They informed me that the coolant had leaked into the engine causing the engine to fail and it needed to be replaced. I began looking into it and found that there was a recall on all 2014-2018 ford fusions for that exact issue. I called the dealership, and they of course tried to make it seem like it was my issue and I needed to have it towed over so they can look at it. The dealership has been absolutely no help for a faulty engine, If I didn't do research and look into the current lawsuit against the company they would have made me pay for the brand new engine $7000+. They are fixing the engine for no charge but refuse to give me a loaner car or pay for a rental car which is beyond me. I do not understand why I should come out of pocket for a rental car for two weeks when I pay for my car that I should be driving. Terrible customer service. I hope this helps anyone else having similar issues!
Additional Notes:
I usually use an automatic starter to start my car so I did not notice when starting the car that it was shaking for a good 30 seconds after starting the engine until one day I got in my car and started it normally the whole car shook for about 30 seconds then stopped and the check engine light came on. I was on my way to dinner driving on the parkway and my engine started to over heat and I could not accelerate. I pulled over and googled what to do when your dashboard says "engine coolant over temperature" , So I rolled down all the windows and blasted the heat. After ten minutes when the engine cooled off I tried to acclerate slowly and the car would not accelerate. I had to leave my car on the side of the road to let it cool down for hours, I went back to get it two hours later. Thankfully driving slowly I made it off the parkway and managed to get the car to a local shop. They informed me that the coolant had leaked into the engine causing the engine to fail and it needed to be replaced. I began looking into it and found that there was a recall on all 2014-2018 ford fusions for that exact issue. I called the dealership, and they of course tried to make it seem like it was my issue and I needed to have it towed over so they can look at it. The dealership has been absolutely no help for a faulty engine, If I didn't do research and look into the current lawsuit against the company they would have made me pay for the brand new engine $7000+. They are fixing the engine for no charge but refuse to give me a loaner car or pay for a rental car which is beyond me. I do not understand why I should come out of pocket for a rental car for two weeks when I pay for my car that I should be driving. Terrible customer service. I hope this helps anyone else having similar issues!
Mfg Campaign: 11538608
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was not informed of a recall. I started having issues with my engine about 4 months ago, it stopped on me in another city and state Montgomery, Alabama. I currently live in Pensacola, Florida. I have not been able to afford a new engine. I am a single mother on one low-income. I sent my car to a ford dealership and was told that i need a new short block on my engine due to the coolant leak. Well come to find out there was a recall that I was unaware. Now Ford will not cover my repairs at all. They stated the recall was over in November 2022. Now I contacted customer relations on Friday 8/4/2023 and was told they could fix it and I was awaiting a call from the agent that was assigned to my case and never received a call back. I called everyday three times a day for about a week for a supervisor to tell me on Thursday 8/10/2023 that the agent closed my case. I was not notified at all even after being told multiple times that customer relations would cover the repairs. All I am asking is for the car to be fixed. I would like for someone to contact me
Corrective Action:
I was not informed of a recall. I started having issues with my engine about 4 months ago, it stopped on me in another city and state Montgomery, Alabama. I currently live in Pensacola, Florida. I have not been able to afford a new engine. I am a single mother on one low-income. I sent my car to a ford dealership and was told that i need a new short block on my engine due to the coolant leak. Well come to find out there was a recall that I was unaware. Now Ford will not cover my repairs at all. They stated the recall was over in November 2022. Now I contacted customer relations on Friday 8/4/2023 and was told they could fix it and I was awaiting a call from the agent that was assigned to my case and never received a call back. I called everyday three times a day for about a week for a supervisor to tell me on Thursday 8/10/2023 that the agent closed my case. I was not notified at all even after being told multiple times that customer relations would cover the repairs. All I am asking is for the car to be fixed. I would like for someone to contact me
Additional Notes:
I was not informed of a recall. I started having issues with my engine about 4 months ago, it stopped on me in another city and state Montgomery, Alabama. I currently live in Pensacola, Florida. I have not been able to afford a new engine. I am a single mother on one low-income. I sent my car to a ford dealership and was told that i need a new short block on my engine due to the coolant leak. Well come to find out there was a recall that I was unaware. Now Ford will not cover my repairs at all. They stated the recall was over in November 2022. Now I contacted customer relations on Friday 8/4/2023 and was told they could fix it and I was awaiting a call from the agent that was assigned to my case and never received a call back. I called everyday three times a day for about a week for a supervisor to tell me on Thursday 8/10/2023 that the agent closed my case. I was not notified at all even after being told multiple times that customer relations would cover the repairs. All I am asking is for the car to be fixed. I would like for someone to contact me
Mfg Campaign: 11537847
Recall Date: Aug 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact connected an OBD reader to the vehicle and retrieved a diagnostic code that indicated that cylinder #2 had misfired. The contact stated that he replaced the spark plugs himself; however, the failure recurred two days later. The contact stated that the vehicle was not drivable. The vehicle was towed to the local dealer, where it was diagnosed that the compression had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 116,295.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact connected an OBD reader to the vehicle and retrieved a diagnostic code that indicated that cylinder #2 had misfired. The contact stated that he replaced the spark plugs himself; however, the failure recurred two days later. The contact stated that the vehicle was not drivable. The vehicle was towed to the local dealer, where it was diagnosed that the compression had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 116,295.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact connected an OBD reader to the vehicle and retrieved a diagnostic code that indicated that cylinder #2 had misfired. The contact stated that he replaced the spark plugs himself; however, the failure recurred two days later. The contact stated that the vehicle was not drivable. The vehicle was towed to the local dealer, where it was diagnosed that the compression had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 116,295.
Mfg Campaign: 11536201
Recall Date: Aug 3, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back-over prevention camera went blank. The contact shifted into the drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back-over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion, while the contact was reversing, the back-over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back-over prevention camera went blank. The contact shifted into the drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back-over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion, while the contact was reversing, the back-over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back-over prevention camera went blank. The contact shifted into the drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back-over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion, while the contact was reversing, the back-over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.
Mfg Campaign: 11535722
Recall Date: Aug 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In July 2023 my vehicle started to display a shudder upon start up. The check engine light came on. I took the vehicle to my local mechanic who informed me that there was a cylinder 1 misfire. The spark plugs were replaced. Approximately one week later the engine light came on and I took the car to the local mechanic.. The mechanic said cylinder 1 was again misfiring. The mechanic examined the engine and determined that the newly installed spark plugs were corroded due to engine coolant leaks. I was advised that Ford Motors issued TSB 22-2133 for this problem recommending an engine replacement. I took the car to the local Ford dealership for a diagnosis. The dealership informed me that the engine coolant was empty and that the engine needed to be replaced and cited the TSB. Research showed that Ford Motors has known of this problem affecting the 2.0L EcoBoost engine for many years but has not taken steps to discontinue manufacture of the type of engine affected and continued to use it in other models and year vehicles. The sudden loss of engine coolant and resulting catastrophic engine loss is a serious safety issue where a vehicle, if continued to be driven, could overheat, catch fire or cause a serious accident if occurring on a highway at speed. Ford Motors should issue a recall of this engine and replace them in all affected vehicles. Presently, Ford will only replace the engine if after the problems occur and at the consumer's expense. Ford knowingly manufactured, used, and sold defective engines in many model year vehicles risking customer safety and causing consumers financial hardships to correct the problems with no guarantee that the problems will not reoccur.
Corrective Action:
In July 2023 my vehicle started to display a shudder upon start up. The check engine light came on. I took the vehicle to my local mechanic who informed me that there was a cylinder 1 misfire. The spark plugs were replaced. Approximately one week later the engine light came on and I took the car to the local mechanic.. The mechanic said cylinder 1 was again misfiring. The mechanic examined the engine and determined that the newly installed spark plugs were corroded due to engine coolant leaks. I was advised that Ford Motors issued TSB 22-2133 for this problem recommending an engine replacement. I took the car to the local Ford dealership for a diagnosis. The dealership informed me that the engine coolant was empty and that the engine needed to be replaced and cited the TSB. Research showed that Ford Motors has known of this problem affecting the 2.0L EcoBoost engine for many years but has not taken steps to discontinue manufacture of the type of engine affected and continued to use it in other models and year vehicles. The sudden loss of engine coolant and resulting catastrophic engine loss is a serious safety issue where a vehicle, if continued to be driven, could overheat, catch fire or cause a serious accident if occurring on a highway at speed. Ford Motors should issue a recall of this engine and replace them in all affected vehicles. Presently, Ford will only replace the engine if after the problems occur and at the consumer's expense. Ford knowingly manufactured, used, and sold defective engines in many model year vehicles risking customer safety and causing consumers financial hardships to correct the problems with no guarantee that the problems will not reoccur.
Additional Notes:
In July 2023 my vehicle started to display a shudder upon start up. The check engine light came on. I took the vehicle to my local mechanic who informed me that there was a cylinder 1 misfire. The spark plugs were replaced. Approximately one week later the engine light came on and I took the car to the local mechanic.. The mechanic said cylinder 1 was again misfiring. The mechanic examined the engine and determined that the newly installed spark plugs were corroded due to engine coolant leaks. I was advised that Ford Motors issued TSB 22-2133 for this problem recommending an engine replacement. I took the car to the local Ford dealership for a diagnosis. The dealership informed me that the engine coolant was empty and that the engine needed to be replaced and cited the TSB. Research showed that Ford Motors has known of this problem affecting the 2.0L EcoBoost engine for many years but has not taken steps to discontinue manufacture of the type of engine affected and continued to use it in other models and year vehicles. The sudden loss of engine coolant and resulting catastrophic engine loss is a serious safety issue where a vehicle, if continued to be driven, could overheat, catch fire or cause a serious accident if occurring on a highway at speed. Ford Motors should issue a recall of this engine and replace them in all affected vehicles. Presently, Ford will only replace the engine if after the problems occur and at the consumer's expense. Ford knowingly manufactured, used, and sold defective engines in many model year vehicles risking customer safety and causing consumers financial hardships to correct the problems with no guarantee that the problems will not reoccur.
Mfg Campaign: 11535419
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.
Mfg Campaign: 11535488
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.
Corrective Action:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.
Additional Notes:
The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to a certified mechanic who after 3 days diagnosed and determined there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact spoke with the dealer and was informed that the failure was a known issue; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.
Mfg Campaign: 11535488
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact’s son owns a 2018 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle decelerated while the accelerator pedal was depressed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that coolant had leaked into the engine, and the engine needed to be replaced. The vehicle was not repaired. An undisclosed dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. Additionally, the mileage had exceeded any extended warranty coverage. No further assistance was provided. The failure mileage was approximately 129,000.
Corrective Action:
The contact’s son owns a 2018 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle decelerated while the accelerator pedal was depressed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that coolant had leaked into the engine, and the engine needed to be replaced. The vehicle was not repaired. An undisclosed dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. Additionally, the mileage had exceeded any extended warranty coverage. No further assistance was provided. The failure mileage was approximately 129,000.
Additional Notes:
The contact’s son owns a 2018 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle decelerated while the accelerator pedal was depressed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that coolant had leaked into the engine, and the engine needed to be replaced. The vehicle was not repaired. An undisclosed dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. Additionally, the mileage had exceeded any extended warranty coverage. No further assistance was provided. The failure mileage was approximately 129,000.
Mfg Campaign: 11535491
Recall Date: Jul 31, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury