Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S33
Recall Date: Jun 23, 2023
Consumer Complaints
313 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started to shake and vibrate abnormally. The contact stated there was an abnormal sound like an object striking the bottom of the vehicle. The contact stated that the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle revived but failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The contact researched online and related the failure to manufacturer's Customer Satisfaction Program: 22N12 Flex Plate Cracks (Power Train). The contact was advised by the dealer that the vehicle was not included in the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started to shake and vibrate abnormally. The contact stated there was an abnormal sound like an object striking the bottom of the vehicle. The contact stated that the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle revived but failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The contact researched online and related the failure to manufacturer's Customer Satisfaction Program: 22N12 Flex Plate Cracks (Power Train). The contact was advised by the dealer that the vehicle was not included in the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started to shake and vibrate abnormally. The contact stated there was an abnormal sound like an object striking the bottom of the vehicle. The contact stated that the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle revived but failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The contact researched online and related the failure to manufacturer's Customer Satisfaction Program: 22N12 Flex Plate Cracks (Power Train). The contact was advised by the dealer that the vehicle was not included in the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Mfg Campaign: 11546347
Recall Date: Sep 25, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
Mfg Campaign: 11545852
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
Mfg Campaign: 11545852
Recall Date: Sep 21, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while shifting from second to third gear, the vehicle was shaking uncontrollably. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective torque converter. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while shifting from second to third gear, the vehicle was shaking uncontrollably. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective torque converter. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while shifting from second to third gear, the vehicle was shaking uncontrollably. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective torque converter. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11545650
Recall Date: Sep 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked in cylinder wall
Corrective Action:
Coolant leaked in cylinder wall
Additional Notes:
Coolant leaked in cylinder wall
Mfg Campaign: 11545339
Recall Date: Sep 19, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while reversing, the rearview camera image was blue. Additionally, the infotainment system screen was blue. The vehicle was taken to the dealer where it was diagnosed and determined that the APIM had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the of the failure, but no assistance was provided. The failure mileage was approximately 23,500.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while reversing, the rearview camera image was blue. Additionally, the infotainment system screen was blue. The vehicle was taken to the dealer where it was diagnosed and determined that the APIM had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the of the failure, but no assistance was provided. The failure mileage was approximately 23,500.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while reversing, the rearview camera image was blue. Additionally, the infotainment system screen was blue. The vehicle was taken to the dealer where it was diagnosed and determined that the APIM had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the of the failure, but no assistance was provided. The failure mileage was approximately 23,500.
Mfg Campaign: 11543850
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I received a "shift sys fault" error after I shifted into the reverse gear and reversed into a parking spot at my apartment complex. My car would not shift into any other gear after that. Luckily, I wasn't making a three point turn on a street or getting out of a shopping mall parking lot. This seems to be a known issue with Ford's switch cables and bushing, and a recall was already issued, but not for the model year 2019. The recall needs to be expanded to include 2019 and 2020 Ford Fusion.
Corrective Action:
I received a "shift sys fault" error after I shifted into the reverse gear and reversed into a parking spot at my apartment complex. My car would not shift into any other gear after that. Luckily, I wasn't making a three point turn on a street or getting out of a shopping mall parking lot. This seems to be a known issue with Ford's switch cables and bushing, and a recall was already issued, but not for the model year 2019. The recall needs to be expanded to include 2019 and 2020 Ford Fusion.
Additional Notes:
I received a "shift sys fault" error after I shifted into the reverse gear and reversed into a parking spot at my apartment complex. My car would not shift into any other gear after that. Luckily, I wasn't making a three point turn on a street or getting out of a shopping mall parking lot. This seems to be a known issue with Ford's switch cables and bushing, and a recall was already issued, but not for the model year 2019. The recall needs to be expanded to include 2019 and 2020 Ford Fusion.
Mfg Campaign: 11541800
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into short block
Corrective Action:
Coolant leaked into short block
Additional Notes:
Coolant leaked into short block
Mfg Campaign: 11541763
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinder 3. Took to dealership, apparently there’s a flaw in the engine design. Included all ford fusions apparently. How is this not a recall? When it’s clearly Fords fault for this, not the consumers.
Corrective Action:
Coolant leaking into cylinder 3. Took to dealership, apparently there’s a flaw in the engine design. Included all ford fusions apparently. How is this not a recall? When it’s clearly Fords fault for this, not the consumers.
Additional Notes:
Coolant leaking into cylinder 3. Took to dealership, apparently there’s a flaw in the engine design. Included all ford fusions apparently. How is this not a recall? When it’s clearly Fords fault for this, not the consumers.
Mfg Campaign: 11541782
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I only have 109,000 miles and I am needing a new engine. They are telling me that the cylinder wall is cracked and something about a blockage. I cannot afford to replace it. They are telling me it’s a known issue with ford but there’s no recall and that’s why they discontinued the ford fusion.
Corrective Action:
I only have 109,000 miles and I am needing a new engine. They are telling me that the cylinder wall is cracked and something about a blockage. I cannot afford to replace it. They are telling me it’s a known issue with ford but there’s no recall and that’s why they discontinued the ford fusion.
Additional Notes:
I only have 109,000 miles and I am needing a new engine. They are telling me that the cylinder wall is cracked and something about a blockage. I cannot afford to replace it. They are telling me it’s a known issue with ford but there’s no recall and that’s why they discontinued the ford fusion.
Mfg Campaign: 11540670
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
Corrective Action:
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
Additional Notes:
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
Mfg Campaign: 11540527
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
Corrective Action:
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
Additional Notes:
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
Mfg Campaign: 11540527
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30-35 MPH, the check engine warning light illuminated. The contact stated that the failure recurred while driving. Additionally, the vehicle lunged forward but failed to respond upon depressing the accelerator pedal. The contact was able to pull to the side of the road. The vehicle was towed to the local Pep Boys, where the ignition coils #3 and #4 were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where ignition coil #4 was replaced; however, the failure persisted. The independent mechanic replaced spark plugs #1, #2 and #3. The number four spark plug was stuck and was not removed. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinder head needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30-35 MPH, the check engine warning light illuminated. The contact stated that the failure recurred while driving. Additionally, the vehicle lunged forward but failed to respond upon depressing the accelerator pedal. The contact was able to pull to the side of the road. The vehicle was towed to the local Pep Boys, where the ignition coils #3 and #4 were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where ignition coil #4 was replaced; however, the failure persisted. The independent mechanic replaced spark plugs #1, #2 and #3. The number four spark plug was stuck and was not removed. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinder head needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30-35 MPH, the check engine warning light illuminated. The contact stated that the failure recurred while driving. Additionally, the vehicle lunged forward but failed to respond upon depressing the accelerator pedal. The contact was able to pull to the side of the road. The vehicle was towed to the local Pep Boys, where the ignition coils #3 and #4 were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where ignition coil #4 was replaced; however, the failure persisted. The independent mechanic replaced spark plugs #1, #2 and #3. The number four spark plug was stuck and was not removed. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinder head needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000
Mfg Campaign: 11540374
Recall Date: Aug 23, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:IGNITION:COIL:SPARK PLUGS
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30-35 MPH, the check engine warning light illuminated. The contact stated that the failure recurred while driving. Additionally, the vehicle lunged forward but failed to respond upon depressing the accelerator pedal. The contact was able to pull to the side of the road. The vehicle was towed to the local Pep Boys, where the ignition coils #3 and #4 were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where ignition coil #4 was replaced; however, the failure persisted. The independent mechanic replaced spark plugs #1, #2 and #3. The number four spark plug was stuck and was not removed. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinder head needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30-35 MPH, the check engine warning light illuminated. The contact stated that the failure recurred while driving. Additionally, the vehicle lunged forward but failed to respond upon depressing the accelerator pedal. The contact was able to pull to the side of the road. The vehicle was towed to the local Pep Boys, where the ignition coils #3 and #4 were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where ignition coil #4 was replaced; however, the failure persisted. The independent mechanic replaced spark plugs #1, #2 and #3. The number four spark plug was stuck and was not removed. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinder head needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30-35 MPH, the check engine warning light illuminated. The contact stated that the failure recurred while driving. Additionally, the vehicle lunged forward but failed to respond upon depressing the accelerator pedal. The contact was able to pull to the side of the road. The vehicle was towed to the local Pep Boys, where the ignition coils #3 and #4 were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where ignition coil #4 was replaced; however, the failure persisted. The independent mechanic replaced spark plugs #1, #2 and #3. The number four spark plug was stuck and was not removed. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinder head needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000
Mfg Campaign: 11540374
Recall Date: Aug 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Smoke coming from engine and exhaust pipe Overheating Coolant consumption issues Engine misfire and damage Total engine failure Safety was put at risk, the engine could have failed on a major highway. The problem is confirmed by Ford and did not cover the total cost of repair Car still runs terrible
Corrective Action:
Smoke coming from engine and exhaust pipe Overheating Coolant consumption issues Engine misfire and damage Total engine failure Safety was put at risk, the engine could have failed on a major highway. The problem is confirmed by Ford and did not cover the total cost of repair Car still runs terrible
Additional Notes:
Smoke coming from engine and exhaust pipe Overheating Coolant consumption issues Engine misfire and damage Total engine failure Safety was put at risk, the engine could have failed on a major highway. The problem is confirmed by Ford and did not cover the total cost of repair Car still runs terrible
Mfg Campaign: 11539896
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Smoke coming from engine and exhaust pipe Overheating Coolant consumption issues Engine misfire and damage Total engine failure Safety was put at risk, the engine could have failed on a major highway. The problem is confirmed by Ford and did not cover the total cost of repair Car still runs terrible
Corrective Action:
Smoke coming from engine and exhaust pipe Overheating Coolant consumption issues Engine misfire and damage Total engine failure Safety was put at risk, the engine could have failed on a major highway. The problem is confirmed by Ford and did not cover the total cost of repair Car still runs terrible
Additional Notes:
Smoke coming from engine and exhaust pipe Overheating Coolant consumption issues Engine misfire and damage Total engine failure Safety was put at risk, the engine could have failed on a major highway. The problem is confirmed by Ford and did not cover the total cost of repair Car still runs terrible
Mfg Campaign: 11539896
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.
Mfg Campaign: 11538873
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.
Mfg Campaign: 11538873
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the vehicle was shuddering and vibrating. The contact stated that the engine was consuming an excessive amount of coolant. The vehicle was taken to a local dealer who diagnosed that there was coolant in cylinder #2, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the vehicle was shuddering and vibrating. The contact stated that the engine was consuming an excessive amount of coolant. The vehicle was taken to a local dealer who diagnosed that there was coolant in cylinder #2, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the vehicle was shuddering and vibrating. The contact stated that the engine was consuming an excessive amount of coolant. The vehicle was taken to a local dealer who diagnosed that there was coolant in cylinder #2, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,000.
Mfg Campaign: 11537980
Recall Date: Aug 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that coolant was leaking into cylinder #2 and that the spark plug needed to be replaced along with the coil. The spark plugs and ignition coils were replaced but the failure reoccurred. The vehicle was taken to the independent mechanic and the codes were reset but the failure reoccurred. The vehicle was taken back to the independent mechanic who stated that coolant was leaking into the cylinder causing the spark plug to misfire. The dealer was contacted and stated that there was a Customer Satisfaction Program issued but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was referred to the NHTSA Hotline. The failure mileage was 89,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that coolant was leaking into cylinder #2 and that the spark plug needed to be replaced along with the coil. The spark plugs and ignition coils were replaced but the failure reoccurred. The vehicle was taken to the independent mechanic and the codes were reset but the failure reoccurred. The vehicle was taken back to the independent mechanic who stated that coolant was leaking into the cylinder causing the spark plug to misfire. The dealer was contacted and stated that there was a Customer Satisfaction Program issued but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was referred to the NHTSA Hotline. The failure mileage was 89,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that coolant was leaking into cylinder #2 and that the spark plug needed to be replaced along with the coil. The spark plugs and ignition coils were replaced but the failure reoccurred. The vehicle was taken to the independent mechanic and the codes were reset but the failure reoccurred. The vehicle was taken back to the independent mechanic who stated that coolant was leaking into the cylinder causing the spark plug to misfire. The dealer was contacted and stated that there was a Customer Satisfaction Program issued but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was referred to the NHTSA Hotline. The failure mileage was 89,000.
Mfg Campaign: 11537174
Recall Date: Aug 8, 2023
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