Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S33
Recall Date: Jun 23, 2023
Consumer Complaints
313 ComplaintsFord Motor Company
Defect Description:
SEATS
Potential Consequences:
Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.
Corrective Action:
Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.
Additional Notes:
Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.
Mfg Campaign: 11517441
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.
Corrective Action:
Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.
Additional Notes:
Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.
Mfg Campaign: 11517441
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. Additionally, the check engine warning light was illuminated along with several unknown misfire codes. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into cylinder #4. The contact related the failure to Technical Service Bulletin: 19-2375 (EcoBoost). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,195.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. Additionally, the check engine warning light was illuminated along with several unknown misfire codes. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into cylinder #4. The contact related the failure to Technical Service Bulletin: 19-2375 (EcoBoost). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,195.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. Additionally, the check engine warning light was illuminated along with several unknown misfire codes. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into cylinder #4. The contact related the failure to Technical Service Bulletin: 19-2375 (EcoBoost). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,195.
Mfg Campaign: 11517008
Recall Date: Apr 14, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact stated that after several minutes, the engine temperature returned to normal, and the vehicle operated normally. On another occasion, while driving 15 MPH, the vehicle would not properly accelerate. The contact became aware that the vehicle was overheating. The contact was able to pull over on the side of the road and turned off the vehicle. The contact checked the coolant level and noticed that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that there was coolant leaking into the engine, and that there were metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistances was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact stated that after several minutes, the engine temperature returned to normal, and the vehicle operated normally. On another occasion, while driving 15 MPH, the vehicle would not properly accelerate. The contact became aware that the vehicle was overheating. The contact was able to pull over on the side of the road and turned off the vehicle. The contact checked the coolant level and noticed that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that there was coolant leaking into the engine, and that there were metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistances was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact stated that after several minutes, the engine temperature returned to normal, and the vehicle operated normally. On another occasion, while driving 15 MPH, the vehicle would not properly accelerate. The contact became aware that the vehicle was overheating. The contact was able to pull over on the side of the road and turned off the vehicle. The contact checked the coolant level and noticed that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that there was coolant leaking into the engine, and that there were metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistances was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Mfg Campaign: 11516946
Recall Date: Apr 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer, where the contact was informed that coolant was leaking into cylinder #4 and that the engine needed to be replaced. The contact related the failure to Technical Service Bulletin: 19-2208 (Coolant in Cylinders). The manufacturer was made aware of the failure. The failure mileage was 71,353.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer, where the contact was informed that coolant was leaking into cylinder #4 and that the engine needed to be replaced. The contact related the failure to Technical Service Bulletin: 19-2208 (Coolant in Cylinders). The manufacturer was made aware of the failure. The failure mileage was 71,353.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer, where the contact was informed that coolant was leaking into cylinder #4 and that the engine needed to be replaced. The contact related the failure to Technical Service Bulletin: 19-2208 (Coolant in Cylinders). The manufacturer was made aware of the failure. The failure mileage was 71,353.
Mfg Campaign: 11516554
Recall Date: Apr 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was taken to an independent mechanic for routine maintenance where the oil and spark plugs were changed; however, the vehicle was diagnosed and produced code: P0302. The contact was advised to take the vehicle to the dealer. The vehicle was then taken to the dealer where it was diagnosed that the engine needed to be replaced. The technician informed the contact of Customer Satisfaction Program 19B37 and REF: Technical Service Bulletin (TSB) 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was taken to an independent mechanic for routine maintenance where the oil and spark plugs were changed; however, the vehicle was diagnosed and produced code: P0302. The contact was advised to take the vehicle to the dealer. The vehicle was then taken to the dealer where it was diagnosed that the engine needed to be replaced. The technician informed the contact of Customer Satisfaction Program 19B37 and REF: Technical Service Bulletin (TSB) 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was taken to an independent mechanic for routine maintenance where the oil and spark plugs were changed; however, the vehicle was diagnosed and produced code: P0302. The contact was advised to take the vehicle to the dealer. The vehicle was then taken to the dealer where it was diagnosed that the engine needed to be replaced. The technician informed the contact of Customer Satisfaction Program 19B37 and REF: Technical Service Bulletin (TSB) 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 90,000.
Mfg Campaign: 11515651
Recall Date: Apr 5, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Corrective Action:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Additional Notes:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Mfg Campaign: 11514119
Recall Date: Mar 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Corrective Action:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Additional Notes:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Mfg Campaign: 11514119
Recall Date: Mar 28, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Corrective Action:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Additional Notes:
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
Mfg Campaign: 11514119
Recall Date: Mar 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 50 MPH, the vehicle was jerking. There was o warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the torque converter needed to be replaced. The contact was made aware that the VIN was not included in NHTSA Campaign Number: 17V427000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 50 MPH, the vehicle was jerking. There was o warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the torque converter needed to be replaced. The contact was made aware that the VIN was not included in NHTSA Campaign Number: 17V427000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 50 MPH, the vehicle was jerking. There was o warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the torque converter needed to be replaced. The contact was made aware that the VIN was not included in NHTSA Campaign Number: 17V427000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000.
Mfg Campaign: 11513973
Recall Date: Mar 27, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle misfired and jerked. The contact took the vehicle to the dealer who diagnosed and determined that coolant was leaking into the cylinders causing the misfire. The dealer confirmed that the failure was related to service bulletin with NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle misfired and jerked. The contact took the vehicle to the dealer who diagnosed and determined that coolant was leaking into the cylinders causing the misfire. The dealer confirmed that the failure was related to service bulletin with NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle misfired and jerked. The contact took the vehicle to the dealer who diagnosed and determined that coolant was leaking into the cylinders causing the misfire. The dealer confirmed that the failure was related to service bulletin with NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,000.
Mfg Campaign: 11508731
Recall Date: Feb 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was idling the contact attempted to accelerate and the vehicle stalled and then inadvertently shifted to reverse. While attempting to correct the failure, the vehicle the failure reoccurred. The instrument panel showed that the vehicle was in reverse. The contact was unable to shift to the intended gear. The contact had the vehicle towed to the dealer who diagnosed that the transmission shift cable bushing failed and needed to be replaced. The vehicle had been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline. The approximate failure mileage was 80,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was idling the contact attempted to accelerate and the vehicle stalled and then inadvertently shifted to reverse. While attempting to correct the failure, the vehicle the failure reoccurred. The instrument panel showed that the vehicle was in reverse. The contact was unable to shift to the intended gear. The contact had the vehicle towed to the dealer who diagnosed that the transmission shift cable bushing failed and needed to be replaced. The vehicle had been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline. The approximate failure mileage was 80,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was idling the contact attempted to accelerate and the vehicle stalled and then inadvertently shifted to reverse. While attempting to correct the failure, the vehicle the failure reoccurred. The instrument panel showed that the vehicle was in reverse. The contact was unable to shift to the intended gear. The contact had the vehicle towed to the dealer who diagnosed that the transmission shift cable bushing failed and needed to be replaced. The vehicle had been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline. The approximate failure mileage was 80,000.
Mfg Campaign: 11507458
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Unknown, I have had to refill my antifreeze 2 times in one month. Took it to the mechanic and they believe that the problem is with the gasket leading to the engine.
Corrective Action:
Unknown, I have had to refill my antifreeze 2 times in one month. Took it to the mechanic and they believe that the problem is with the gasket leading to the engine.
Additional Notes:
Unknown, I have had to refill my antifreeze 2 times in one month. Took it to the mechanic and they believe that the problem is with the gasket leading to the engine.
Mfg Campaign: 11504330
Recall Date: Jan 29, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue
Corrective Action:
While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue
Additional Notes:
While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue
Mfg Campaign: 11502472
Recall Date: Jan 18, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue
Corrective Action:
While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue
Additional Notes:
While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue
Mfg Campaign: 11502472
Recall Date: Jan 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
*Upon check engine light, oriellys advised of misfire on p0301- installed following day due to part shipping to store. Day after coil ignition and spark plug replacement, engine light came back on which mechanic said not to worry as long as car isnt shaking. The following day after taking kids to school, the battery died at the school. With only the check engine light on I waited 10 minutes and the car started. On my way home on the highway, the car just stalled in the middle of the highway. There was a brief alarm stating coolant temperature high turn off car. Several dealerships advised soonest availability was December. I needed my car asap. I had it towed to pepboys who did a full diagnostic and provided documentation saying I'd need a new engine. 78250 miles, premium gas, annual premium treatment at oil changes with royal purple, schedule a tuneup with diagnostic, new tires, wash tub monthly cleans. I treat my car better than I do my kids. I called ford and asked about warranty info which they advised the only way to see if warranty covers it is to have a certified dealership diagnostic. After searching for days, I finally got one to do the diagnostic and said there is an issue with the coolant destroying the engine. How was your safety or the safety of others put at risk? *Extremely dangerous with car stalled in middle of highway. Has the problem been reproduced or confirmed by a dealer or independent service center? *yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? *Ford Dealership servicer and third party service shop Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Engine light was addressed promptly and coolant error message showed up once ever when the car abruptly stalled in the middle of highspeed traffic Ford refused to help after escalation attempt to have them pay for faulty product or lemon buyback
Corrective Action:
*Upon check engine light, oriellys advised of misfire on p0301- installed following day due to part shipping to store. Day after coil ignition and spark plug replacement, engine light came back on which mechanic said not to worry as long as car isnt shaking. The following day after taking kids to school, the battery died at the school. With only the check engine light on I waited 10 minutes and the car started. On my way home on the highway, the car just stalled in the middle of the highway. There was a brief alarm stating coolant temperature high turn off car. Several dealerships advised soonest availability was December. I needed my car asap. I had it towed to pepboys who did a full diagnostic and provided documentation saying I'd need a new engine. 78250 miles, premium gas, annual premium treatment at oil changes with royal purple, schedule a tuneup with diagnostic, new tires, wash tub monthly cleans. I treat my car better than I do my kids. I called ford and asked about warranty info which they advised the only way to see if warranty covers it is to have a certified dealership diagnostic. After searching for days, I finally got one to do the diagnostic and said there is an issue with the coolant destroying the engine. How was your safety or the safety of others put at risk? *Extremely dangerous with car stalled in middle of highway. Has the problem been reproduced or confirmed by a dealer or independent service center? *yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? *Ford Dealership servicer and third party service shop Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Engine light was addressed promptly and coolant error message showed up once ever when the car abruptly stalled in the middle of highspeed traffic Ford refused to help after escalation attempt to have them pay for faulty product or lemon buyback
Additional Notes:
*Upon check engine light, oriellys advised of misfire on p0301- installed following day due to part shipping to store. Day after coil ignition and spark plug replacement, engine light came back on which mechanic said not to worry as long as car isnt shaking. The following day after taking kids to school, the battery died at the school. With only the check engine light on I waited 10 minutes and the car started. On my way home on the highway, the car just stalled in the middle of the highway. There was a brief alarm stating coolant temperature high turn off car. Several dealerships advised soonest availability was December. I needed my car asap. I had it towed to pepboys who did a full diagnostic and provided documentation saying I'd need a new engine. 78250 miles, premium gas, annual premium treatment at oil changes with royal purple, schedule a tuneup with diagnostic, new tires, wash tub monthly cleans. I treat my car better than I do my kids. I called ford and asked about warranty info which they advised the only way to see if warranty covers it is to have a certified dealership diagnostic. After searching for days, I finally got one to do the diagnostic and said there is an issue with the coolant destroying the engine. How was your safety or the safety of others put at risk? *Extremely dangerous with car stalled in middle of highway. Has the problem been reproduced or confirmed by a dealer or independent service center? *yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? *Ford Dealership servicer and third party service shop Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Engine light was addressed promptly and coolant error message showed up once ever when the car abruptly stalled in the middle of highspeed traffic Ford refused to help after escalation attempt to have them pay for faulty product or lemon buyback
Mfg Campaign: 11495546
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have 69,400 miles on my car. Last week, out of no where, the engine started shaking and clicking very loud. The repair shop said the flex plate is cracked and it’s a common issue with Ford. I went to the dealership and they even said it happens all the time. This is nearly a $2000 job. Why isn’t there a recall?!
Corrective Action:
I have 69,400 miles on my car. Last week, out of no where, the engine started shaking and clicking very loud. The repair shop said the flex plate is cracked and it’s a common issue with Ford. I went to the dealership and they even said it happens all the time. This is nearly a $2000 job. Why isn’t there a recall?!
Additional Notes:
I have 69,400 miles on my car. Last week, out of no where, the engine started shaking and clicking very loud. The repair shop said the flex plate is cracked and it’s a common issue with Ford. I went to the dealership and they even said it happens all the time. This is nearly a $2000 job. Why isn’t there a recall?!
Mfg Campaign: 11492027
Recall Date: Nov 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I routinely take my car to get oil changes and check for any other problems. So 2 days after getting my oil changed at a dealership my car began to overheat which shouldn’t have happened because when I got my oil changed they filled the liquids to proper levels. So I added antifreeze because my reservoir was empty once cooled I opened my reservoir and antifreeze began to come back up to the proper level. After getting it home that same thing happened and haven’t moved it since. Now my car shakes and the overheating light stays on. There is no visible leak and I don’t know where the antifreeze goes. My car is only about 3 years old and I don’t believe this should be happening. I take good care of my car routine check ups and oil changes. After doing some research online I’ve seen so many people with my same car reporting the same issue. I believe this problem has been recalled in older years (2014-2016) unsure of exact years but I believe it wasn’t fixed and now has cause major stress for me because I only have one car. Please look into this because right now I’m out of a car and I don’t know what to do and I am still paying on it and can’t even drive it.
Corrective Action:
I routinely take my car to get oil changes and check for any other problems. So 2 days after getting my oil changed at a dealership my car began to overheat which shouldn’t have happened because when I got my oil changed they filled the liquids to proper levels. So I added antifreeze because my reservoir was empty once cooled I opened my reservoir and antifreeze began to come back up to the proper level. After getting it home that same thing happened and haven’t moved it since. Now my car shakes and the overheating light stays on. There is no visible leak and I don’t know where the antifreeze goes. My car is only about 3 years old and I don’t believe this should be happening. I take good care of my car routine check ups and oil changes. After doing some research online I’ve seen so many people with my same car reporting the same issue. I believe this problem has been recalled in older years (2014-2016) unsure of exact years but I believe it wasn’t fixed and now has cause major stress for me because I only have one car. Please look into this because right now I’m out of a car and I don’t know what to do and I am still paying on it and can’t even drive it.
Additional Notes:
I routinely take my car to get oil changes and check for any other problems. So 2 days after getting my oil changed at a dealership my car began to overheat which shouldn’t have happened because when I got my oil changed they filled the liquids to proper levels. So I added antifreeze because my reservoir was empty once cooled I opened my reservoir and antifreeze began to come back up to the proper level. After getting it home that same thing happened and haven’t moved it since. Now my car shakes and the overheating light stays on. There is no visible leak and I don’t know where the antifreeze goes. My car is only about 3 years old and I don’t believe this should be happening. I take good care of my car routine check ups and oil changes. After doing some research online I’ve seen so many people with my same car reporting the same issue. I believe this problem has been recalled in older years (2014-2016) unsure of exact years but I believe it wasn’t fixed and now has cause major stress for me because I only have one car. Please look into this because right now I’m out of a car and I don’t know what to do and I am still paying on it and can’t even drive it.
Mfg Campaign: 11491202
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 10 MPH and decelerating at a stop light, the vehicle hesitated and stalled. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 28,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 10 MPH and decelerating at a stop light, the vehicle hesitated and stalled. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 28,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 10 MPH and decelerating at a stop light, the vehicle hesitated and stalled. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 28,000.
Mfg Campaign: 11489302
Recall Date: Oct 14, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start up immediately. The contact stated that several attempts were made to restart the vehicle, but the engine failed to turn over. The contact stated that the vehicle started after approximately five minutes with the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the cannister purge valve needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was directed to call the NHTSA Hotline. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start up immediately. The contact stated that several attempts were made to restart the vehicle, but the engine failed to turn over. The contact stated that the vehicle started after approximately five minutes with the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the cannister purge valve needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was directed to call the NHTSA Hotline. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start up immediately. The contact stated that several attempts were made to restart the vehicle, but the engine failed to turn over. The contact stated that the vehicle started after approximately five minutes with the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the cannister purge valve needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was directed to call the NHTSA Hotline. The failure mileage was approximately 56,000.
Mfg Campaign: 11485929
Recall Date: Sep 22, 2022
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