Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S33
Recall Date: Jun 23, 2023
Consumer Complaints
188 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated while attempting to start the vehicle, smoke and an abnormal odor was coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was driven to the dealer. The dealer determined that the failure was caused by a purge control valve failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated while attempting to start the vehicle, smoke and an abnormal odor was coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was driven to the dealer. The dealer determined that the failure was caused by a purge control valve failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated while attempting to start the vehicle, smoke and an abnormal odor was coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was driven to the dealer. The dealer determined that the failure was caused by a purge control valve failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Mfg Campaign: 11616206
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX] I backed my 2020 Ford Fusion out of my driveway. I stopped and tried to shift from reverse to drive and the transmission locked up in Park, the engine died and the parking brake was engaged. I was sitting across the street with no way to move the car. I had the car towed to a Ford dealer and they replaced the transmission cable bushing and cover. These parts are the same as those used in Fords recall 22S43. Ford continued to use inferior parts on cars built after the dates mentioned in the recall. This is a safety issue as it could happen at any time. Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I backed my 2020 Ford Fusion out of my driveway. I stopped and tried to shift from reverse to drive and the transmission locked up in Park, the engine died and the parking brake was engaged. I was sitting across the street with no way to move the car. I had the car towed to a Ford dealer and they replaced the transmission cable bushing and cover. These parts are the same as those used in Fords recall 22S43. Ford continued to use inferior parts on cars built after the dates mentioned in the recall. This is a safety issue as it could happen at any time. Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I backed my 2020 Ford Fusion out of my driveway. I stopped and tried to shift from reverse to drive and the transmission locked up in Park, the engine died and the parking brake was engaged. I was sitting across the street with no way to move the car. I had the car towed to a Ford dealer and they replaced the transmission cable bushing and cover. These parts are the same as those used in Fords recall 22S43. Ford continued to use inferior parts on cars built after the dates mentioned in the recall. This is a safety issue as it could happen at any time. Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11615400
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My flex plate cracked on my 2020 Ford Fusion. Ford has a customer satisfaction program stating that they have a one time repair for cracked flex plates, torque converter, and transmission pump and are refusing to honor it. Once the dealership confirmed my flex plate was cracked they were notified that the repairs were not going to be approved I was giving a quote for $4700 to pay out of pocket. I did not have the money and went to pick my car up until I figured out a solution. While in the process of waiting to figure out my next step of action I was informed by one of the service writers that they were going to approve my repairs by this time my vehicle had completely stopped on me while on the highway with my child in the car. Once it was towed to the dealership my car sat for 2 weeks untouched because of other repairs and I was later informed that Ford is wanting to overturn their decision and not repair my car.
Corrective Action:
My flex plate cracked on my 2020 Ford Fusion. Ford has a customer satisfaction program stating that they have a one time repair for cracked flex plates, torque converter, and transmission pump and are refusing to honor it. Once the dealership confirmed my flex plate was cracked they were notified that the repairs were not going to be approved I was giving a quote for $4700 to pay out of pocket. I did not have the money and went to pick my car up until I figured out a solution. While in the process of waiting to figure out my next step of action I was informed by one of the service writers that they were going to approve my repairs by this time my vehicle had completely stopped on me while on the highway with my child in the car. Once it was towed to the dealership my car sat for 2 weeks untouched because of other repairs and I was later informed that Ford is wanting to overturn their decision and not repair my car.
Additional Notes:
My flex plate cracked on my 2020 Ford Fusion. Ford has a customer satisfaction program stating that they have a one time repair for cracked flex plates, torque converter, and transmission pump and are refusing to honor it. Once the dealership confirmed my flex plate was cracked they were notified that the repairs were not going to be approved I was giving a quote for $4700 to pay out of pocket. I did not have the money and went to pick my car up until I figured out a solution. While in the process of waiting to figure out my next step of action I was informed by one of the service writers that they were going to approve my repairs by this time my vehicle had completely stopped on me while on the highway with my child in the car. Once it was towed to the dealership my car sat for 2 weeks untouched because of other repairs and I was later informed that Ford is wanting to overturn their decision and not repair my car.
Mfg Campaign: 11613905
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous
Corrective Action:
Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous
Additional Notes:
Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous
Mfg Campaign: 11610976
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous
Corrective Action:
Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous
Additional Notes:
Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous
Mfg Campaign: 11610976
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2020 Ford Fusion developed a oder coming from the a/c heat system. In a few days it got bad enough to determine something died in the vehicle! I went to the cabin air filter to replace it but as I started to pull it out there was debris stopping it! So I removed the front cowling to expose the fresh air inlet and found it was full is mice droppings and nuts. I then found a dead mouse that got its head stuck in the recirculating door that is for max A/C! After a while of vacuuming out the air filter top and removing the dead mouse. I was able to remove the cabin air filter and then removed the blower motor below it to clean the debris from that. The debris feel when I went to remove the air filter as the opening scrapes the top of the filter as you remove it! I wiped every thing down with bleach wipes and vacuumed as much as i could then blew out the system with compressed air and reassembled the vehicle. When I was done I looked up "how mice can get in there" and found out I'm not the only one this has happened to. Since the air filter does not filter out viruses and bacteria this is a serious health problem. People can get Hantavirus (67% mortality rate) from mice, droppings, as well as other bacterial infections, and viruses! It can kill anyone in the car riding in by breathing the virus coming from the heating or a/c system. The outside air inlet should have a tightly conforming mesh covering to prevent mice and other rodents from getting into the A/C system in all vehicles. Or the recirculating door can be programed to close when the vehicle is shut off! Note the vehicle still smells a bit and I'm going to have it detailed and use a disinfectant sprayer to clean out the entire A/C heating system that I ordered.
Corrective Action:
My 2020 Ford Fusion developed a oder coming from the a/c heat system. In a few days it got bad enough to determine something died in the vehicle! I went to the cabin air filter to replace it but as I started to pull it out there was debris stopping it! So I removed the front cowling to expose the fresh air inlet and found it was full is mice droppings and nuts. I then found a dead mouse that got its head stuck in the recirculating door that is for max A/C! After a while of vacuuming out the air filter top and removing the dead mouse. I was able to remove the cabin air filter and then removed the blower motor below it to clean the debris from that. The debris feel when I went to remove the air filter as the opening scrapes the top of the filter as you remove it! I wiped every thing down with bleach wipes and vacuumed as much as i could then blew out the system with compressed air and reassembled the vehicle. When I was done I looked up "how mice can get in there" and found out I'm not the only one this has happened to. Since the air filter does not filter out viruses and bacteria this is a serious health problem. People can get Hantavirus (67% mortality rate) from mice, droppings, as well as other bacterial infections, and viruses! It can kill anyone in the car riding in by breathing the virus coming from the heating or a/c system. The outside air inlet should have a tightly conforming mesh covering to prevent mice and other rodents from getting into the A/C system in all vehicles. Or the recirculating door can be programed to close when the vehicle is shut off! Note the vehicle still smells a bit and I'm going to have it detailed and use a disinfectant sprayer to clean out the entire A/C heating system that I ordered.
Additional Notes:
My 2020 Ford Fusion developed a oder coming from the a/c heat system. In a few days it got bad enough to determine something died in the vehicle! I went to the cabin air filter to replace it but as I started to pull it out there was debris stopping it! So I removed the front cowling to expose the fresh air inlet and found it was full is mice droppings and nuts. I then found a dead mouse that got its head stuck in the recirculating door that is for max A/C! After a while of vacuuming out the air filter top and removing the dead mouse. I was able to remove the cabin air filter and then removed the blower motor below it to clean the debris from that. The debris feel when I went to remove the air filter as the opening scrapes the top of the filter as you remove it! I wiped every thing down with bleach wipes and vacuumed as much as i could then blew out the system with compressed air and reassembled the vehicle. When I was done I looked up "how mice can get in there" and found out I'm not the only one this has happened to. Since the air filter does not filter out viruses and bacteria this is a serious health problem. People can get Hantavirus (67% mortality rate) from mice, droppings, as well as other bacterial infections, and viruses! It can kill anyone in the car riding in by breathing the virus coming from the heating or a/c system. The outside air inlet should have a tightly conforming mesh covering to prevent mice and other rodents from getting into the A/C system in all vehicles. Or the recirculating door can be programed to close when the vehicle is shut off! Note the vehicle still smells a bit and I'm going to have it detailed and use a disinfectant sprayer to clean out the entire A/C heating system that I ordered.
Mfg Campaign: 11610640
Recall Date: Aug 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, there was a rattling sound coming from the engine compartment. The contact stated that the sound was also noticed while idling or with the air condition activated. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the flex plate needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,994.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, there was a rattling sound coming from the engine compartment. The contact stated that the sound was also noticed while idling or with the air condition activated. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the flex plate needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,994.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, there was a rattling sound coming from the engine compartment. The contact stated that the sound was also noticed while idling or with the air condition activated. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the flex plate needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,994.
Mfg Campaign: 11603014
Recall Date: Jul 17, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear Package Tray Trim disintegrating due to sun exposure, the carpeted fiber trim behind the rear seats underneath the rear windshield. The part is still installed in my vehicle, but it available to be inspected I am constantly finding ultra fine black fibers throughout my car's trim/dashboard/steering wheel/infotainment/vents, on my clothes and in my hair especially after driving with my windows down from the trim piece fibers disintegrating. Because the fibers are blown throughout the car this is a health hazard as you are breathing in fiber strands, similar to why asbestos has been banned. A Ford dealership has inspected the part to see if there are any Ford recalls and to quote replacement of the part. First started noticing the black fibers about a year ago but that was only when the part was touched as it would cover your hand/arm in the fibers. It has progressively gotten worse to where air will now cause further disintegration of trim and blow the fibers throughout the car.
Corrective Action:
Rear Package Tray Trim disintegrating due to sun exposure, the carpeted fiber trim behind the rear seats underneath the rear windshield. The part is still installed in my vehicle, but it available to be inspected I am constantly finding ultra fine black fibers throughout my car's trim/dashboard/steering wheel/infotainment/vents, on my clothes and in my hair especially after driving with my windows down from the trim piece fibers disintegrating. Because the fibers are blown throughout the car this is a health hazard as you are breathing in fiber strands, similar to why asbestos has been banned. A Ford dealership has inspected the part to see if there are any Ford recalls and to quote replacement of the part. First started noticing the black fibers about a year ago but that was only when the part was touched as it would cover your hand/arm in the fibers. It has progressively gotten worse to where air will now cause further disintegration of trim and blow the fibers throughout the car.
Additional Notes:
Rear Package Tray Trim disintegrating due to sun exposure, the carpeted fiber trim behind the rear seats underneath the rear windshield. The part is still installed in my vehicle, but it available to be inspected I am constantly finding ultra fine black fibers throughout my car's trim/dashboard/steering wheel/infotainment/vents, on my clothes and in my hair especially after driving with my windows down from the trim piece fibers disintegrating. Because the fibers are blown throughout the car this is a health hazard as you are breathing in fiber strands, similar to why asbestos has been banned. A Ford dealership has inspected the part to see if there are any Ford recalls and to quote replacement of the part. First started noticing the black fibers about a year ago but that was only when the part was touched as it would cover your hand/arm in the fibers. It has progressively gotten worse to where air will now cause further disintegration of trim and blow the fibers throughout the car.
Mfg Campaign: 11601303
Recall Date: Jul 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine is “eating” the coolant causing the vehicle to overheat and break down.
Corrective Action:
The engine is “eating” the coolant causing the vehicle to overheat and break down.
Additional Notes:
The engine is “eating” the coolant causing the vehicle to overheat and break down.
Mfg Campaign: 11598390
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The engine is “eating” the coolant causing the vehicle to overheat and break down.
Corrective Action:
The engine is “eating” the coolant causing the vehicle to overheat and break down.
Additional Notes:
The engine is “eating” the coolant causing the vehicle to overheat and break down.
Mfg Campaign: 11598390
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated while operating the vehicle, there was a loud knocking sound coming from the engine compartment and the battery had failed. The vehicle was taken to the local dealer who diagnosed that the transmission flex plate had failed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 102,864.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated while operating the vehicle, there was a loud knocking sound coming from the engine compartment and the battery had failed. The vehicle was taken to the local dealer who diagnosed that the transmission flex plate had failed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 102,864.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated while operating the vehicle, there was a loud knocking sound coming from the engine compartment and the battery had failed. The vehicle was taken to the local dealer who diagnosed that the transmission flex plate had failed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 102,864.
Mfg Campaign: 11586070
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.
Mfg Campaign: 11586075
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.
Mfg Campaign: 11586075
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Cracked flexplate
Corrective Action:
Cracked flexplate
Additional Notes:
Cracked flexplate
Mfg Campaign: 11585753
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Cracked flexplate
Corrective Action:
Cracked flexplate
Additional Notes:
Cracked flexplate
Mfg Campaign: 11585753
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Corrective Action:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Additional Notes:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Mfg Campaign: 11585519
Recall Date: Apr 26, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Corrective Action:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Additional Notes:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Mfg Campaign: 11585519
Recall Date: Apr 26, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Corrective Action:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Additional Notes:
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Mfg Campaign: 11585519
Recall Date: Apr 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Rattling and lost of power
Corrective Action:
Rattling and lost of power
Additional Notes:
Rattling and lost of power
Mfg Campaign: 11584954
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Intrusion into cylinder 2.
Corrective Action:
Intrusion into cylinder 2.
Additional Notes:
Intrusion into cylinder 2.
Mfg Campaign: 11584802
Recall Date: Apr 23, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury