Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S33
Recall Date: Jun 23, 2023
Consumer Complaints
188 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a rattling sound coming from the transmission bell housing area, and the flex plate was cracked. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the failure was related to Ford Campaign Number: 22N12. The manufacturer assisted the contact in scheduling an appointment with the dealer for diagnostic testing. The manufacturer also referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 95,755.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a rattling sound coming from the transmission bell housing area, and the flex plate was cracked. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the failure was related to Ford Campaign Number: 22N12. The manufacturer assisted the contact in scheduling an appointment with the dealer for diagnostic testing. The manufacturer also referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 95,755.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a rattling sound coming from the transmission bell housing area, and the flex plate was cracked. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the failure was related to Ford Campaign Number: 22N12. The manufacturer assisted the contact in scheduling an appointment with the dealer for diagnostic testing. The manufacturer also referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 95,755.
Mfg Campaign: 11575600
Recall Date: Mar 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended. The contact stated that the vehicle was shaking, and the vehicle lost motive power. In addition, the contact heard an abnormal rattling sound, and the transmission was slipping. The vehicle was taken to the dealer and the contact was advised to flush the transmission fluid. The contact stated that after flushing the transmission fluid, the failure ceased but later returned. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that after researching the failure, the contact discovered TSB: 22N12. The contact informed the dealer of TSB: 22N12 and the contact was informed that the repair was not eligible to be covered under TSB: 22N12. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended. The contact stated that the vehicle was shaking, and the vehicle lost motive power. In addition, the contact heard an abnormal rattling sound, and the transmission was slipping. The vehicle was taken to the dealer and the contact was advised to flush the transmission fluid. The contact stated that after flushing the transmission fluid, the failure ceased but later returned. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that after researching the failure, the contact discovered TSB: 22N12. The contact informed the dealer of TSB: 22N12 and the contact was informed that the repair was not eligible to be covered under TSB: 22N12. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended. The contact stated that the vehicle was shaking, and the vehicle lost motive power. In addition, the contact heard an abnormal rattling sound, and the transmission was slipping. The vehicle was taken to the dealer and the contact was advised to flush the transmission fluid. The contact stated that after flushing the transmission fluid, the failure ceased but later returned. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that after researching the failure, the contact discovered TSB: 22N12. The contact informed the dealer of TSB: 22N12 and the contact was informed that the repair was not eligible to be covered under TSB: 22N12. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 45,000.
Mfg Campaign: 11574552
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has 87390 miles and the shifter grommet broke just like recall 19s16. 2020 fustion with a 1.5l engine.
Corrective Action:
The vehicle has 87390 miles and the shifter grommet broke just like recall 19s16. 2020 fustion with a 1.5l engine.
Additional Notes:
The vehicle has 87390 miles and the shifter grommet broke just like recall 19s16. 2020 fustion with a 1.5l engine.
Mfg Campaign: 11572079
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The flexplate was cracking and rusted which caused starting and acceleration problems. Yes, it's available per request. It's currently with the transmission shop that fixed my vehicle. There was a rattling noise found in neutral and park by the transmission shop I took it to. My safety was put at risk because my ability to control my car's power was affected. I was at risk of a loss of power to the wheels which could have caused a major accident, especially because most of my driving happens on the interstate at speeds of 65-7 mph. The issue has been confirmed by an independent service center. Yes, they inspected by the techs at the transmission shop. There were no warning lamps or messages before the failure. The symptoms were a rattling noise and reduced power. This issue is well documented online and is known to happen in the 60-90k mile range which I can confirm based on my personal experience and others. References: [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The flexplate was cracking and rusted which caused starting and acceleration problems. Yes, it's available per request. It's currently with the transmission shop that fixed my vehicle. There was a rattling noise found in neutral and park by the transmission shop I took it to. My safety was put at risk because my ability to control my car's power was affected. I was at risk of a loss of power to the wheels which could have caused a major accident, especially because most of my driving happens on the interstate at speeds of 65-7 mph. The issue has been confirmed by an independent service center. Yes, they inspected by the techs at the transmission shop. There were no warning lamps or messages before the failure. The symptoms were a rattling noise and reduced power. This issue is well documented online and is known to happen in the 60-90k mile range which I can confirm based on my personal experience and others. References: [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The flexplate was cracking and rusted which caused starting and acceleration problems. Yes, it's available per request. It's currently with the transmission shop that fixed my vehicle. There was a rattling noise found in neutral and park by the transmission shop I took it to. My safety was put at risk because my ability to control my car's power was affected. I was at risk of a loss of power to the wheels which could have caused a major accident, especially because most of my driving happens on the interstate at speeds of 65-7 mph. The issue has been confirmed by an independent service center. Yes, they inspected by the techs at the transmission shop. There were no warning lamps or messages before the failure. The symptoms were a rattling noise and reduced power. This issue is well documented online and is known to happen in the 60-90k mile range which I can confirm based on my personal experience and others. References: [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11570764
Recall Date: Feb 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:BEARINGS/BUSHINGS
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the gear was shifted, and the vehicle reverted to park. The vehicle was restarted approximately five to ten times on all but one occasion, and the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,200.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the gear was shifted, and the vehicle reverted to park. The vehicle was restarted approximately five to ten times on all but one occasion, and the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,200.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the gear was shifted, and the vehicle reverted to park. The vehicle was restarted approximately five to ten times on all but one occasion, and the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,200.
Mfg Campaign: 11570486
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Flexplate cracked. Causing vehicle to make a loud noise when idle or driving in reverse. Cracked discovered by mechanic and Ford service department. No warning lights or other issues prior to crack.
Corrective Action:
Flexplate cracked. Causing vehicle to make a loud noise when idle or driving in reverse. Cracked discovered by mechanic and Ford service department. No warning lights or other issues prior to crack.
Additional Notes:
Flexplate cracked. Causing vehicle to make a loud noise when idle or driving in reverse. Cracked discovered by mechanic and Ford service department. No warning lights or other issues prior to crack.
Mfg Campaign: 11566139
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
STEERING:STEERING CONTROL MODULE
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle changed lanes independently. The vehicle was steered to the side of the road. The vehicle was taken to a dealer where it was diagnosed that the steering control module was informing the steering wheel to turn to the left while the vehicle was to the right and vice-versa. The contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,620.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle changed lanes independently. The vehicle was steered to the side of the road. The vehicle was taken to a dealer where it was diagnosed that the steering control module was informing the steering wheel to turn to the left while the vehicle was to the right and vice-versa. The contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,620.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle changed lanes independently. The vehicle was steered to the side of the road. The vehicle was taken to a dealer where it was diagnosed that the steering control module was informing the steering wheel to turn to the left while the vehicle was to the right and vice-versa. The contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,620.
Mfg Campaign: 11563755
Recall Date: Jan 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The flex plate is bad and ford won’t fix it. It needs recalled before it kills someone. Flex plate is the plate that puts power from engine to transmission
Corrective Action:
The flex plate is bad and ford won’t fix it. It needs recalled before it kills someone. Flex plate is the plate that puts power from engine to transmission
Additional Notes:
The flex plate is bad and ford won’t fix it. It needs recalled before it kills someone. Flex plate is the plate that puts power from engine to transmission
Mfg Campaign: 11558385
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On hot days the Forward Collision will show as unavailable, but there is no notification saying when it will be available again. This is dangerous in that a safety feature on the vehicle is unavailable when it is hot outside and has been sitting in the sun. Outer door panel skins are becoming unattached from the door frame, which could cause an issue if the skin fails elsewhere that it would be totally unattached to the door frame and fall off when driving. The rear package tray trim (carpeted trim piece behind the rear seats covering the speakers) disintegrates when it is touched due to it being exposed to the sun. Discovered when attempting to clean inside of my rear window. This has caused black particulate to be scattered throughout the vehicles interior. They are small enough that you could be breathing them in as the debris has been found all over the dashboard, seats, infotainment console, and trim all around the car. This is a health hazard due to breathing in fabric/carpet particulate that can irritate the lungs. Link to forum of other people having the same issue: https://www.fordfusionforum.com/index.php?app=forums&module=forums&controller=topic&id=20981#comments
Corrective Action:
On hot days the Forward Collision will show as unavailable, but there is no notification saying when it will be available again. This is dangerous in that a safety feature on the vehicle is unavailable when it is hot outside and has been sitting in the sun. Outer door panel skins are becoming unattached from the door frame, which could cause an issue if the skin fails elsewhere that it would be totally unattached to the door frame and fall off when driving. The rear package tray trim (carpeted trim piece behind the rear seats covering the speakers) disintegrates when it is touched due to it being exposed to the sun. Discovered when attempting to clean inside of my rear window. This has caused black particulate to be scattered throughout the vehicles interior. They are small enough that you could be breathing them in as the debris has been found all over the dashboard, seats, infotainment console, and trim all around the car. This is a health hazard due to breathing in fabric/carpet particulate that can irritate the lungs. Link to forum of other people having the same issue: https://www.fordfusionforum.com/index.php?app=forums&module=forums&controller=topic&id=20981#comments
Additional Notes:
On hot days the Forward Collision will show as unavailable, but there is no notification saying when it will be available again. This is dangerous in that a safety feature on the vehicle is unavailable when it is hot outside and has been sitting in the sun. Outer door panel skins are becoming unattached from the door frame, which could cause an issue if the skin fails elsewhere that it would be totally unattached to the door frame and fall off when driving. The rear package tray trim (carpeted trim piece behind the rear seats covering the speakers) disintegrates when it is touched due to it being exposed to the sun. Discovered when attempting to clean inside of my rear window. This has caused black particulate to be scattered throughout the vehicles interior. They are small enough that you could be breathing them in as the debris has been found all over the dashboard, seats, infotainment console, and trim all around the car. This is a health hazard due to breathing in fabric/carpet particulate that can irritate the lungs. Link to forum of other people having the same issue: https://www.fordfusionforum.com/index.php?app=forums&module=forums&controller=topic&id=20981#comments
Mfg Campaign: 11555899
Recall Date: Nov 19, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On hot days the Forward Collision will show as unavailable, but there is no notification saying when it will be available again. This is dangerous in that a safety feature on the vehicle is unavailable when it is hot outside and has been sitting in the sun. Outer door panel skins are becoming unattached from the door frame, which could cause an issue if the skin fails elsewhere that it would be totally unattached to the door frame and fall off when driving. The rear package tray trim (carpeted trim piece behind the rear seats covering the speakers) disintegrates when it is touched due to it being exposed to the sun. Discovered when attempting to clean inside of my rear window. This has caused black particulate to be scattered throughout the vehicles interior. They are small enough that you could be breathing them in as the debris has been found all over the dashboard, seats, infotainment console, and trim all around the car. This is a health hazard due to breathing in fabric/carpet particulate that can irritate the lungs. Link to forum of other people having the same issue: https://www.fordfusionforum.com/index.php?app=forums&module=forums&controller=topic&id=20981#comments
Corrective Action:
On hot days the Forward Collision will show as unavailable, but there is no notification saying when it will be available again. This is dangerous in that a safety feature on the vehicle is unavailable when it is hot outside and has been sitting in the sun. Outer door panel skins are becoming unattached from the door frame, which could cause an issue if the skin fails elsewhere that it would be totally unattached to the door frame and fall off when driving. The rear package tray trim (carpeted trim piece behind the rear seats covering the speakers) disintegrates when it is touched due to it being exposed to the sun. Discovered when attempting to clean inside of my rear window. This has caused black particulate to be scattered throughout the vehicles interior. They are small enough that you could be breathing them in as the debris has been found all over the dashboard, seats, infotainment console, and trim all around the car. This is a health hazard due to breathing in fabric/carpet particulate that can irritate the lungs. Link to forum of other people having the same issue: https://www.fordfusionforum.com/index.php?app=forums&module=forums&controller=topic&id=20981#comments
Additional Notes:
On hot days the Forward Collision will show as unavailable, but there is no notification saying when it will be available again. This is dangerous in that a safety feature on the vehicle is unavailable when it is hot outside and has been sitting in the sun. Outer door panel skins are becoming unattached from the door frame, which could cause an issue if the skin fails elsewhere that it would be totally unattached to the door frame and fall off when driving. The rear package tray trim (carpeted trim piece behind the rear seats covering the speakers) disintegrates when it is touched due to it being exposed to the sun. Discovered when attempting to clean inside of my rear window. This has caused black particulate to be scattered throughout the vehicles interior. They are small enough that you could be breathing them in as the debris has been found all over the dashboard, seats, infotainment console, and trim all around the car. This is a health hazard due to breathing in fabric/carpet particulate that can irritate the lungs. Link to forum of other people having the same issue: https://www.fordfusionforum.com/index.php?app=forums&module=forums&controller=topic&id=20981#comments
Mfg Campaign: 11555899
Recall Date: Nov 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact heard an abnormal knocking sound coming from the engine compartment. The vehicle was taken to the dealer and diagnosed with a failed flex plate and torque converter. The contact was informed that the flex plate and the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact heard an abnormal knocking sound coming from the engine compartment. The vehicle was taken to the dealer and diagnosed with a failed flex plate and torque converter. The contact was informed that the flex plate and the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact heard an abnormal knocking sound coming from the engine compartment. The vehicle was taken to the dealer and diagnosed with a failed flex plate and torque converter. The contact was informed that the flex plate and the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Mfg Campaign: 11555084
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Failure of the Flywheel. It’s broken in pieces according to the dealership at greenway Ford. Did some searching on line and other people have report the same issues. The problem is they installed crappy plates that crack between 60k-90k miles. As others have reported the Luckily for them It was at an intersection and could pull over to the side of the road but imagine if this happens to you while on the freeway!
Corrective Action:
Failure of the Flywheel. It’s broken in pieces according to the dealership at greenway Ford. Did some searching on line and other people have report the same issues. The problem is they installed crappy plates that crack between 60k-90k miles. As others have reported the Luckily for them It was at an intersection and could pull over to the side of the road but imagine if this happens to you while on the freeway!
Additional Notes:
Failure of the Flywheel. It’s broken in pieces according to the dealership at greenway Ford. Did some searching on line and other people have report the same issues. The problem is they installed crappy plates that crack between 60k-90k miles. As others have reported the Luckily for them It was at an intersection and could pull over to the side of the road but imagine if this happens to you while on the freeway!
Mfg Campaign: 11554830
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 55 MPH, the contact became aware that the vehicle was losing motive power. The contact stated that the RPM was fluctuating. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled but was able to be restarted. The contact stated that the failure had occurred three other times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the tube assembly fuel vapor separator (9D289) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,495.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 55 MPH, the contact became aware that the vehicle was losing motive power. The contact stated that the RPM was fluctuating. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled but was able to be restarted. The contact stated that the failure had occurred three other times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the tube assembly fuel vapor separator (9D289) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,495.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 55 MPH, the contact became aware that the vehicle was losing motive power. The contact stated that the RPM was fluctuating. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled but was able to be restarted. The contact stated that the failure had occurred three other times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the tube assembly fuel vapor separator (9D289) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,495.
Mfg Campaign: 11554045
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Car has the same 6f35 transmission issues as previous years and nothing is being done about it my car has 63k on it with a dead transmission because of the flexplate issue from previous years
Corrective Action:
Car has the same 6f35 transmission issues as previous years and nothing is being done about it my car has 63k on it with a dead transmission because of the flexplate issue from previous years
Additional Notes:
Car has the same 6f35 transmission issues as previous years and nothing is being done about it my car has 63k on it with a dead transmission because of the flexplate issue from previous years
Mfg Campaign: 11554094
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
As I was crossing an intersection, a vehicle ran through a red light and hit the front of my vehicle. There was significant damage to the whole front end and my vehicle was shifted to the left due to the impact. My air bags did not deploy. I injured my head and neck by striking the sun visor which cause a laceration and a cervical strain. My vehicle has been maintained well and there was no indication of air bag malfunction prior to the crash. Insurance adjuster has not inspected the vehicle yet.
Corrective Action:
As I was crossing an intersection, a vehicle ran through a red light and hit the front of my vehicle. There was significant damage to the whole front end and my vehicle was shifted to the left due to the impact. My air bags did not deploy. I injured my head and neck by striking the sun visor which cause a laceration and a cervical strain. My vehicle has been maintained well and there was no indication of air bag malfunction prior to the crash. Insurance adjuster has not inspected the vehicle yet.
Additional Notes:
As I was crossing an intersection, a vehicle ran through a red light and hit the front of my vehicle. There was significant damage to the whole front end and my vehicle was shifted to the left due to the impact. My air bags did not deploy. I injured my head and neck by striking the sun visor which cause a laceration and a cervical strain. My vehicle has been maintained well and there was no indication of air bag malfunction prior to the crash. Insurance adjuster has not inspected the vehicle yet.
Mfg Campaign: 11549741
Recall Date: Oct 13, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used temporarily, it has to be hard reset on the console. Nothing leading up to the issue.
Corrective Action:
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used temporarily, it has to be hard reset on the console. Nothing leading up to the issue.
Additional Notes:
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used temporarily, it has to be hard reset on the console. Nothing leading up to the issue.
Mfg Campaign: 11549347
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used temporarily, it has to be hard reset on the console. Nothing leading up to the issue.
Corrective Action:
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used temporarily, it has to be hard reset on the console. Nothing leading up to the issue.
Additional Notes:
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used temporarily, it has to be hard reset on the console. Nothing leading up to the issue.
Mfg Campaign: 11549347
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2022 Ford Fusion. The contact stated that on several occasions while in reverse, the proximity warning alert did not sound as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2022 Ford Fusion. The contact stated that on several occasions while in reverse, the proximity warning alert did not sound as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2022 Ford Fusion. The contact stated that on several occasions while in reverse, the proximity warning alert did not sound as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11548383
Recall Date: Oct 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle failed to start the following day and was parked. The vehicle was towed to the dealer, where it was diagnosed that the flywheel had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had exceeded the required mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,251.
Corrective Action:
The contact owns a 2020 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle failed to start the following day and was parked. The vehicle was towed to the dealer, where it was diagnosed that the flywheel had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had exceeded the required mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,251.
Additional Notes:
The contact owns a 2020 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle failed to start the following day and was parked. The vehicle was towed to the dealer, where it was diagnosed that the flywheel had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had exceeded the required mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,251.
Mfg Campaign: 11547780
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dangerous especially on the interstate because it will not go over 20mph. When the car is in reverse it will shake and turn off displaying auto start stop issue and place the car in park. It will then turn off. It is hit or miss on when the check engine light and maintenance light will come on and each time the symptoms are the same. No one has provided a solution. This has been on going for almost a year.
Corrective Action:
At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dangerous especially on the interstate because it will not go over 20mph. When the car is in reverse it will shake and turn off displaying auto start stop issue and place the car in park. It will then turn off. It is hit or miss on when the check engine light and maintenance light will come on and each time the symptoms are the same. No one has provided a solution. This has been on going for almost a year.
Additional Notes:
At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dangerous especially on the interstate because it will not go over 20mph. When the car is in reverse it will shake and turn off displaying auto start stop issue and place the car in park. It will then turn off. It is hit or miss on when the check engine light and maintenance light will come on and each time the symptoms are the same. No one has provided a solution. This has been on going for almost a year.
Mfg Campaign: 11546929
Recall Date: Sep 27, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury