Complaints & Recalls
Official Safety Recalls - Important!
82 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S54
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles previously repaired incorrectly under recall number 24V-267. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S26
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2022 Escape, and 2021-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 24V-330. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S16
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 Maverick Hybrid vehicles previously repaired incorrectly under recall number 24V-140. The instrument panel cluster may not properly illuminate warning lights or gauges. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 102, "Transmission shift position sequence, starter interlock, and transmission braking effect" as well as FMVSS numbers 105, 108, and 208.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25C06
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick vehicles previously repaired incorrectly under recall number 23V-848. In the event that one of the rear turn signals stops working, the vehicle will not adjust the turn signal flash rate frequency to warn the driver that a turn signal has failed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25C04
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick vehicles previously repaired incorrectly under recall number 24V-293. The body control module (BCM) may inadvertently deactivate one or both rear tail lights.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S07
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles. The 12-volt battery may experience degradation and suddenly fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25S02
Recall Date: Jan 17, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Ford Maverick vehicles equipped with Connected Touch Radios (CTR). The rearview camera image may freeze when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S59
Recall Date: Sep 13, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S51
Recall Date: Aug 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S33
Recall Date: May 10, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick vehicles. The Body Control Module (BCM) may inadvertently deactivate one or both rear tail lights.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S27
Recall Date: Apr 26, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S24
Recall Date: Apr 12, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023 Maverick and Bronco Sport vehicles. The tires may have been manufactured incorrectly, which may result in a loss of vehicle handling and control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S20
Recall Date: Mar 22, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 Maverick Hybrid vehicles. The Instrument Panel Cluster may not properly illuminate warning lights or gauges. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 102, "Transmission shift position sequence, starter interlock, and transmission braking effect" as well as FMVSS numbers 105, 108, and 208.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24C01
Recall Date: Feb 23, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick vehicles. In the event that one of the rear turn signals stops working, the vehicle will not adjust the turn signal flash rate frequency to warn the driver that a turn signal is not working correctly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C41
Recall Date: Dec 15, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S27
Recall Date: May 26, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023 Maverick vehicles. A missing electrical circuit may cause the trailer taillights to not illuminate as intended when utilizing the vehicle trailer tow electrical connector. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C04
Recall Date: Mar 10, 2023
Consumer Complaints
104 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I bought a pre-owned "Gold Certified" 2023 Ford Maverick from a Ford dealer. The vehicle had around 32,000 or so miles at purchase. Soon after purchase, discovered that while accelerating from around 50-60 mph, the front end of the vehicle started heavily shaking without warning. The vehicle was taken to the Ford dealer who informed us that both front axles needed to be replaced. They informed us that they have seen this issue with other Ford Mavericks. The repairs were covered under warranty, and nobody was injured. This is an unsettling, since I have seen on this website numerous complaints about this same issue. Yet there has not been a TSB or recall to my knowledge.
Corrective Action:
I bought a pre-owned "Gold Certified" 2023 Ford Maverick from a Ford dealer. The vehicle had around 32,000 or so miles at purchase. Soon after purchase, discovered that while accelerating from around 50-60 mph, the front end of the vehicle started heavily shaking without warning. The vehicle was taken to the Ford dealer who informed us that both front axles needed to be replaced. They informed us that they have seen this issue with other Ford Mavericks. The repairs were covered under warranty, and nobody was injured. This is an unsettling, since I have seen on this website numerous complaints about this same issue. Yet there has not been a TSB or recall to my knowledge.
Additional Notes:
I bought a pre-owned "Gold Certified" 2023 Ford Maverick from a Ford dealer. The vehicle had around 32,000 or so miles at purchase. Soon after purchase, discovered that while accelerating from around 50-60 mph, the front end of the vehicle started heavily shaking without warning. The vehicle was taken to the Ford dealer who informed us that both front axles needed to be replaced. They informed us that they have seen this issue with other Ford Mavericks. The repairs were covered under warranty, and nobody was injured. This is an unsettling, since I have seen on this website numerous complaints about this same issue. Yet there has not been a TSB or recall to my knowledge.
Mfg Campaign: 11660997
Recall Date: May 14, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I own a 2023 Ford Maverick XLT Hybrid. I am having issues with the 12v battery. The battery drains unexpectedly making the truck go into Battery Saver Mode. I already took it to the Ford de leadership where it received a new 12v battery. Couple of months go by and now the replacement battery is having the same issue.
Corrective Action:
I own a 2023 Ford Maverick XLT Hybrid. I am having issues with the 12v battery. The battery drains unexpectedly making the truck go into Battery Saver Mode. I already took it to the Ford de leadership where it received a new 12v battery. Couple of months go by and now the replacement battery is having the same issue.
Additional Notes:
I own a 2023 Ford Maverick XLT Hybrid. I am having issues with the 12v battery. The battery drains unexpectedly making the truck go into Battery Saver Mode. I already took it to the Ford de leadership where it received a new 12v battery. Couple of months go by and now the replacement battery is having the same issue.
Mfg Campaign: 11660696
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Corrective Action:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Additional Notes:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Mfg Campaign: 11659842
Recall Date: May 8, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Corrective Action:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Additional Notes:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Mfg Campaign: 11659842
Recall Date: May 8, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Corrective Action:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Additional Notes:
On acceleration from a stand still or in motion, the vehicle will start to shake/wobble pretty violently. It will go away when letting go of the gas. Seems to be coming from the front end wheels. Going under the car and checking all connecting points, the CV axle has a lot of play. You can move it around.
Mfg Campaign: 11659842
Recall Date: May 8, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Corrective Action:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Additional Notes:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Mfg Campaign: 11658823
Recall Date: May 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Corrective Action:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Additional Notes:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Mfg Campaign: 11658823
Recall Date: May 4, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Corrective Action:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Additional Notes:
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.
Mfg Campaign: 11658823
Recall Date: May 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11658623
Recall Date: May 3, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11658623
Recall Date: May 3, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2023 Ford Maverick Hybrid XLT lost all engine power at highway speed in the left lane of [XXX] . Red Warning Triangle with notice to pull over and Check Engine light with codes P0811, P0E71 and P1920. Truck then went completely dead, no electrical indication on the instrument panel and would not start. I towed it to the dealer and they said they reset and reloaded software on the PCM and BCM, but no explanation of what caused the issue to occur. Very unsafe for everyone if these hybrid vehicles can just go dead like this with no warning and no prior issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11658623
Recall Date: May 3, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I was feeling a shaking throughout while driving. I took it into the dealership to have it looked at as it is a fairly new vehicle with less than 25k miles on it. They informed me that both of the CV Axles had gone out and were replaced. I was so shocked as those are supposed to last a fairly long time on a vehicle. I researched and it appears several Maverick owners have experienced the same thing, with some stating they be gone out twice before 34k miles and some as early as 10k miles. When I asked if it was a good thing I brought it in, the advisor told me absolutely it was as it is a huge safety issue if left unfixed. There were no warning lights for it nor any recall for it. I most certainly believe there needs to be something done about this.
Corrective Action:
I was feeling a shaking throughout while driving. I took it into the dealership to have it looked at as it is a fairly new vehicle with less than 25k miles on it. They informed me that both of the CV Axles had gone out and were replaced. I was so shocked as those are supposed to last a fairly long time on a vehicle. I researched and it appears several Maverick owners have experienced the same thing, with some stating they be gone out twice before 34k miles and some as early as 10k miles. When I asked if it was a good thing I brought it in, the advisor told me absolutely it was as it is a huge safety issue if left unfixed. There were no warning lights for it nor any recall for it. I most certainly believe there needs to be something done about this.
Additional Notes:
I was feeling a shaking throughout while driving. I took it into the dealership to have it looked at as it is a fairly new vehicle with less than 25k miles on it. They informed me that both of the CV Axles had gone out and were replaced. I was so shocked as those are supposed to last a fairly long time on a vehicle. I researched and it appears several Maverick owners have experienced the same thing, with some stating they be gone out twice before 34k miles and some as early as 10k miles. When I asked if it was a good thing I brought it in, the advisor told me absolutely it was as it is a huge safety issue if left unfixed. There were no warning lights for it nor any recall for it. I most certainly believe there needs to be something done about this.
Mfg Campaign: 11658694
Recall Date: May 3, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was feeling a shaking throughout while driving. I took it into the dealership to have it looked at as it is a fairly new vehicle with less than 25k miles on it. They informed me that both of the CV Axles had gone out and were replaced. I was so shocked as those are supposed to last a fairly long time on a vehicle. I researched and it appears several Maverick owners have experienced the same thing, with some stating they be gone out twice before 34k miles and some as early as 10k miles. When I asked if it was a good thing I brought it in, the advisor told me absolutely it was as it is a huge safety issue if left unfixed. There were no warning lights for it nor any recall for it. I most certainly believe there needs to be something done about this.
Corrective Action:
I was feeling a shaking throughout while driving. I took it into the dealership to have it looked at as it is a fairly new vehicle with less than 25k miles on it. They informed me that both of the CV Axles had gone out and were replaced. I was so shocked as those are supposed to last a fairly long time on a vehicle. I researched and it appears several Maverick owners have experienced the same thing, with some stating they be gone out twice before 34k miles and some as early as 10k miles. When I asked if it was a good thing I brought it in, the advisor told me absolutely it was as it is a huge safety issue if left unfixed. There were no warning lights for it nor any recall for it. I most certainly believe there needs to be something done about this.
Additional Notes:
I was feeling a shaking throughout while driving. I took it into the dealership to have it looked at as it is a fairly new vehicle with less than 25k miles on it. They informed me that both of the CV Axles had gone out and were replaced. I was so shocked as those are supposed to last a fairly long time on a vehicle. I researched and it appears several Maverick owners have experienced the same thing, with some stating they be gone out twice before 34k miles and some as early as 10k miles. When I asked if it was a good thing I brought it in, the advisor told me absolutely it was as it is a huge safety issue if left unfixed. There were no warning lights for it nor any recall for it. I most certainly believe there needs to be something done about this.
Mfg Campaign: 11658694
Recall Date: May 3, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes are very "grabby" and lurchy at low speeds. sometimes it starts to shudder
Corrective Action:
Brakes are very "grabby" and lurchy at low speeds. sometimes it starts to shudder
Additional Notes:
Brakes are very "grabby" and lurchy at low speeds. sometimes it starts to shudder
Mfg Campaign: 11657994
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V594000 (VISIBILITY); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part was on backorder. The contact had not experienced the failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V594000 (VISIBILITY); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part was on backorder. The contact had not experienced the failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V594000 (VISIBILITY); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part was on backorder. The contact had not experienced the failure. Parts distribution disconnect.
Mfg Campaign: 11657495
Recall Date: Apr 29, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Dealer states that they found a crack at the seam where filler neck connects to fuel tank. Fuel leak traces coming from where the hose assembly attaches to the gas tank. Visible fuel seaping and strong gasoline smell in garage.
Corrective Action:
Dealer states that they found a crack at the seam where filler neck connects to fuel tank. Fuel leak traces coming from where the hose assembly attaches to the gas tank. Visible fuel seaping and strong gasoline smell in garage.
Additional Notes:
Dealer states that they found a crack at the seam where filler neck connects to fuel tank. Fuel leak traces coming from where the hose assembly attaches to the gas tank. Visible fuel seaping and strong gasoline smell in garage.
Mfg Campaign: 11656510
Recall Date: Apr 24, 2025
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Ford Maverick. The contact stated that the interior passenger’s side floorboard was wet. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2023 Ford Maverick. The contact stated that the interior passenger’s side floorboard was wet. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2023 Ford Maverick. The contact stated that the interior passenger’s side floorboard was wet. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Mfg Campaign: 11656230
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655174
Recall Date: Apr 17, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655174
Recall Date: Apr 17, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655174
Recall Date: Apr 17, 2025
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