Complaints & Recalls
Official Safety Recalls - Important!
111 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S14
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S65
Recall Date: Oct 18, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S56
Recall Date: Oct 13, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S41
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S29
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C36
Recall Date: Dec 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C22
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S42
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S09
Recall Date: Mar 5, 2021
Consumer Complaints
553 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This vehicle has 3 outstanding recalls: 21V711, 21V712, 23V687. The car was purchased new from Orchid Isle Ford in May 2021. They are the only electric vehicle Ford Dealer on Hawaii Island (they operate another non-electric vehicle dealership on the island). On [XXX] I had the annual maintenance performed. I requested that recalls 21V711 & 21V712 be done as well. the dealership declined and stated they would call me when they could do those recalls. They have never called. I started calling the dealership every 3 months beginning in Sept 2022. They have always refused to perform those recalls w/o explanation. In February 2024 I called to schedule the 36-month service and have all 3 recalls done. I was advised that the dealership could not do any of the recalls. I was called on Feb 23 by a person identifying themselves as the owner's sister (Mary) promising they'd make things right and asking for two weeks to arrange for the glass recalls to be done. I have had no contact since and have again been told by the service department that they can not and will not perform these recalls at any time regardless of where I bought the car. On [XXX], I emailed Ford Motor Company's CEO James Farley advising his office of the problem in getting three safety recalls performed on Hawaii Island. I have received no response from him, or any of the other emails sent to other officers of the Ford Motor Company nor have I even received an acknowledgment of receipt. At this point, I can only presume that Ford does not care if recalls are done. Recall 23V687 has the potential to strand me on rural roads where there is no cell service. The two glass recalls (21V711 & 21V712) can potentially cause death or serious injury in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This vehicle has 3 outstanding recalls: 21V711, 21V712, 23V687. The car was purchased new from Orchid Isle Ford in May 2021. They are the only electric vehicle Ford Dealer on Hawaii Island (they operate another non-electric vehicle dealership on the island). On [XXX] I had the annual maintenance performed. I requested that recalls 21V711 & 21V712 be done as well. the dealership declined and stated they would call me when they could do those recalls. They have never called. I started calling the dealership every 3 months beginning in Sept 2022. They have always refused to perform those recalls w/o explanation. In February 2024 I called to schedule the 36-month service and have all 3 recalls done. I was advised that the dealership could not do any of the recalls. I was called on Feb 23 by a person identifying themselves as the owner's sister (Mary) promising they'd make things right and asking for two weeks to arrange for the glass recalls to be done. I have had no contact since and have again been told by the service department that they can not and will not perform these recalls at any time regardless of where I bought the car. On [XXX], I emailed Ford Motor Company's CEO James Farley advising his office of the problem in getting three safety recalls performed on Hawaii Island. I have received no response from him, or any of the other emails sent to other officers of the Ford Motor Company nor have I even received an acknowledgment of receipt. At this point, I can only presume that Ford does not care if recalls are done. Recall 23V687 has the potential to strand me on rural roads where there is no cell service. The two glass recalls (21V711 & 21V712) can potentially cause death or serious injury in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This vehicle has 3 outstanding recalls: 21V711, 21V712, 23V687. The car was purchased new from Orchid Isle Ford in May 2021. They are the only electric vehicle Ford Dealer on Hawaii Island (they operate another non-electric vehicle dealership on the island). On [XXX] I had the annual maintenance performed. I requested that recalls 21V711 & 21V712 be done as well. the dealership declined and stated they would call me when they could do those recalls. They have never called. I started calling the dealership every 3 months beginning in Sept 2022. They have always refused to perform those recalls w/o explanation. In February 2024 I called to schedule the 36-month service and have all 3 recalls done. I was advised that the dealership could not do any of the recalls. I was called on Feb 23 by a person identifying themselves as the owner's sister (Mary) promising they'd make things right and asking for two weeks to arrange for the glass recalls to be done. I have had no contact since and have again been told by the service department that they can not and will not perform these recalls at any time regardless of where I bought the car. On [XXX], I emailed Ford Motor Company's CEO James Farley advising his office of the problem in getting three safety recalls performed on Hawaii Island. I have received no response from him, or any of the other emails sent to other officers of the Ford Motor Company nor have I even received an acknowledgment of receipt. At this point, I can only presume that Ford does not care if recalls are done. Recall 23V687 has the potential to strand me on rural roads where there is no cell service. The two glass recalls (21V711 & 21V712) can potentially cause death or serious injury in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11585082
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.
Corrective Action:
Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.
Additional Notes:
Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.
Mfg Campaign: 11585092
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.
Corrective Action:
Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.
Additional Notes:
Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.
Mfg Campaign: 11585092
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software ‘fix’ did not resolve the safety issue AND it’s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn’t work and should not be considered a fix.
Corrective Action:
On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software ‘fix’ did not resolve the safety issue AND it’s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn’t work and should not be considered a fix.
Additional Notes:
On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software ‘fix’ did not resolve the safety issue AND it’s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn’t work and should not be considered a fix.
Mfg Campaign: 11584119
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software ‘fix’ did not resolve the safety issue AND it’s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn’t work and should not be considered a fix.
Corrective Action:
On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software ‘fix’ did not resolve the safety issue AND it’s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn’t work and should not be considered a fix.
Additional Notes:
On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software ‘fix’ did not resolve the safety issue AND it’s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn’t work and should not be considered a fix.
Mfg Campaign: 11584119
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility). The contact took the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the dealer was advised to not service the vehicle to prevent damages to the front windshield. The manufacturer was made aware of the issue and informed the contact that the vehicle could not be serviced unless the contact paid for the front windshield to be repaired out of pocket. The vehicle was not paired. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility). The contact took the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the dealer was advised to not service the vehicle to prevent damages to the front windshield. The manufacturer was made aware of the issue and informed the contact that the vehicle could not be serviced unless the contact paid for the front windshield to be repaired out of pocket. The vehicle was not paired. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility). The contact took the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the dealer was advised to not service the vehicle to prevent damages to the front windshield. The manufacturer was made aware of the issue and informed the contact that the vehicle could not be serviced unless the contact paid for the front windshield to be repaired out of pocket. The vehicle was not paired. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11583563
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Corrective Action:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Additional Notes:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Mfg Campaign: 11583689
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Corrective Action:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Additional Notes:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Mfg Campaign: 11583689
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Corrective Action:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Additional Notes:
This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.
Mfg Campaign: 11583689
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Corrective Action:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Additional Notes:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Mfg Campaign: 11581896
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Corrective Action:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Additional Notes:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Mfg Campaign: 11581896
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Corrective Action:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Additional Notes:
The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.
Mfg Campaign: 11581896
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while making a left turn into a parking space, the vehicle collision sensor did not alert the contact that a vehicle was nearby. As a result, the contact crashed into another vehicle while attempting to park. During the impact, the lower passenger light was damaged. No injuries were reported. The vehicle was taken to the dealer where it was diagnosed that the camera feature on the vehicle was malfunctioning due to the changing of the original brand of tires. The dealer did not provide any parts that needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 24,500.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while making a left turn into a parking space, the vehicle collision sensor did not alert the contact that a vehicle was nearby. As a result, the contact crashed into another vehicle while attempting to park. During the impact, the lower passenger light was damaged. No injuries were reported. The vehicle was taken to the dealer where it was diagnosed that the camera feature on the vehicle was malfunctioning due to the changing of the original brand of tires. The dealer did not provide any parts that needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 24,500.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while making a left turn into a parking space, the vehicle collision sensor did not alert the contact that a vehicle was nearby. As a result, the contact crashed into another vehicle while attempting to park. During the impact, the lower passenger light was damaged. No injuries were reported. The vehicle was taken to the dealer where it was diagnosed that the camera feature on the vehicle was malfunctioning due to the changing of the original brand of tires. The dealer did not provide any parts that needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 24,500.
Mfg Campaign: 11580687
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Corrective Action:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Additional Notes:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Mfg Campaign: 11578067
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Corrective Action:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Additional Notes:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Mfg Campaign: 11578067
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Corrective Action:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Additional Notes:
While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.
Mfg Campaign: 11578067
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.
Corrective Action:
I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.
Additional Notes:
I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.
Mfg Campaign: 11577157
Recall Date: Mar 13, 2024
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.
Corrective Action:
I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.
Additional Notes:
I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.
Mfg Campaign: 11577157
Recall Date: Mar 13, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair the recall. The contact was unable to start the vehicle. No warning lights illuminated. The vehicle was taken to the dealer however, the dealer was not able to do the repair the vehicle. The dealer confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The approximate failure mileage was 30,696. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair the recall. The contact was unable to start the vehicle. No warning lights illuminated. The vehicle was taken to the dealer however, the dealer was not able to do the repair the vehicle. The dealer confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The approximate failure mileage was 30,696. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair the recall. The contact was unable to start the vehicle. No warning lights illuminated. The vehicle was taken to the dealer however, the dealer was not able to do the repair the vehicle. The dealer confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The approximate failure mileage was 30,696. VIN tool confirms parts not available.
Mfg Campaign: 11570281
Recall Date: Feb 6, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
There have been a large amount of complaints of the front safety camera failing on the 2021-2022 Mach E Mustang. My car along with many others have had the vehicle brought in for repairs that result in frequent returns for reoccurring failure of the camera. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
There have been a large amount of complaints of the front safety camera failing on the 2021-2022 Mach E Mustang. My car along with many others have had the vehicle brought in for repairs that result in frequent returns for reoccurring failure of the camera. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
There have been a large amount of complaints of the front safety camera failing on the 2021-2022 Mach E Mustang. My car along with many others have had the vehicle brought in for repairs that result in frequent returns for reoccurring failure of the camera. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569789
Recall Date: Feb 4, 2024
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