Complaints & Recalls
Official Safety Recalls - Important!
111 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S14
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S65
Recall Date: Oct 18, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S56
Recall Date: Oct 13, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S41
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S29
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C36
Recall Date: Dec 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C22
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S42
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S09
Recall Date: Mar 5, 2021
Consumer Complaints
553 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to charge as designed. The vehicle was taken to the dealer, who informed the contact that they were awaiting the charging port and had ordered an unknown part; however, the part was on backorder. The contact stated that the vehicle was undrivable and remained at the dealer. The dealer notified the manufacturer of the failure. The vehicle was not repaired. The failure mileage was 35,443.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to charge as designed. The vehicle was taken to the dealer, who informed the contact that they were awaiting the charging port and had ordered an unknown part; however, the part was on backorder. The contact stated that the vehicle was undrivable and remained at the dealer. The dealer notified the manufacturer of the failure. The vehicle was not repaired. The failure mileage was 35,443.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to charge as designed. The vehicle was taken to the dealer, who informed the contact that they were awaiting the charging port and had ordered an unknown part; however, the part was on backorder. The contact stated that the vehicle was undrivable and remained at the dealer. The dealer notified the manufacturer of the failure. The vehicle was not repaired. The failure mileage was 35,443.
Mfg Campaign: 11559744
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Corrective Action:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Additional Notes:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Mfg Campaign: 11559298
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Corrective Action:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Additional Notes:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Mfg Campaign: 11559298
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Corrective Action:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Additional Notes:
After transitioning from i35 south, to Highway 183 towards Austin-Bergstrom International Airport, the auto-pilot (Ford Blue Cruse) fails, the speedometer fails, the battery level indicator fails, the instrument cluster fails, cruse control picks a random speed and struggles to keep it, lane keep assist is erratic at best. This occurs every time, and in both directions, I take my vehicle on that highway. I took a video of it this last time, and offered it to Ford. They recommended I file this report with this agency.
Mfg Campaign: 11559298
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11559102
Recall Date: Dec 8, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Corrective Action:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Additional Notes:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Mfg Campaign: 11558813
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Corrective Action:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Additional Notes:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Mfg Campaign: 11558813
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Corrective Action:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Additional Notes:
While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.
Mfg Campaign: 11558813
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Forward collision warning has been coming on over 5 times now along with cruise control not working
Corrective Action:
Forward collision warning has been coming on over 5 times now along with cruise control not working
Additional Notes:
Forward collision warning has been coming on over 5 times now along with cruise control not working
Mfg Campaign: 11558255
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Forward collision warning has been coming on over 5 times now along with cruise control not working
Corrective Action:
Forward collision warning has been coming on over 5 times now along with cruise control not working
Additional Notes:
Forward collision warning has been coming on over 5 times now along with cruise control not working
Mfg Campaign: 11558255
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang March E. The contact stated while driving at various speeds the message "Power Train Failure, Unsafe to Drive" was displayed and the speed was reduced to 55 MPH. The vehicle was taken to the local dealer who diagnosed that the high-voltage battery junction box and PCM were faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the vehicle was previously serviced for the same failure on two separate occasions. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V687000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 12,000.
Corrective Action:
The contact owns a 2021 Ford Mustang March E. The contact stated while driving at various speeds the message "Power Train Failure, Unsafe to Drive" was displayed and the speed was reduced to 55 MPH. The vehicle was taken to the local dealer who diagnosed that the high-voltage battery junction box and PCM were faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the vehicle was previously serviced for the same failure on two separate occasions. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V687000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 12,000.
Additional Notes:
The contact owns a 2021 Ford Mustang March E. The contact stated while driving at various speeds the message "Power Train Failure, Unsafe to Drive" was displayed and the speed was reduced to 55 MPH. The vehicle was taken to the local dealer who diagnosed that the high-voltage battery junction box and PCM were faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the vehicle was previously serviced for the same failure on two separate occasions. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V687000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 12,000.
Mfg Campaign: 11558313
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Corrective Action:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Additional Notes:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Mfg Campaign: 11558234
Recall Date: Dec 3, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Corrective Action:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Additional Notes:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Mfg Campaign: 11558234
Recall Date: Dec 3, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Corrective Action:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Additional Notes:
Front camera fault and pre-collision assist not available warnings. Car is unable to use cruise control or lane departure assist or warning.
Mfg Campaign: 11558234
Recall Date: Dec 3, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Significant vibration in the steering wheel when braking between 40-50 mph. It was reported to the dealer and "fixed" but just had it "fixed" for the 4th time. The vibration in the steering wheel is alarming and disconcerting to say the least. No warning lamps or other indications were present any of the times this has been experienced. After each "fix" the timeframe/mileage between occurrences has reduced. The last 3 times, the dealer had the car for over a week to allow them to perform a "comprehensive" fix. If you do a search on vehicle dashboards, this is an issue with many other 2021 mach-e vehicles. Ford continues to pretend like this is limited to my vehicle. While they have covered the reports thus far, having a vehicle with (now) 30,000 miles on it and multiple issues with the braking system (and it appears to be a systemic issue) is unsafe and causes significant lack of faith in my ability to brake safely. While I was assured by Ford that the brakes work fine and it wasn't unsafe, a jarring vibration in the steering wheel when decelerating in a specific speed range is not safe. The information in the "additional" details is for the latest (now 5th time) this is being addressed.
Corrective Action:
Significant vibration in the steering wheel when braking between 40-50 mph. It was reported to the dealer and "fixed" but just had it "fixed" for the 4th time. The vibration in the steering wheel is alarming and disconcerting to say the least. No warning lamps or other indications were present any of the times this has been experienced. After each "fix" the timeframe/mileage between occurrences has reduced. The last 3 times, the dealer had the car for over a week to allow them to perform a "comprehensive" fix. If you do a search on vehicle dashboards, this is an issue with many other 2021 mach-e vehicles. Ford continues to pretend like this is limited to my vehicle. While they have covered the reports thus far, having a vehicle with (now) 30,000 miles on it and multiple issues with the braking system (and it appears to be a systemic issue) is unsafe and causes significant lack of faith in my ability to brake safely. While I was assured by Ford that the brakes work fine and it wasn't unsafe, a jarring vibration in the steering wheel when decelerating in a specific speed range is not safe. The information in the "additional" details is for the latest (now 5th time) this is being addressed.
Additional Notes:
Significant vibration in the steering wheel when braking between 40-50 mph. It was reported to the dealer and "fixed" but just had it "fixed" for the 4th time. The vibration in the steering wheel is alarming and disconcerting to say the least. No warning lamps or other indications were present any of the times this has been experienced. After each "fix" the timeframe/mileage between occurrences has reduced. The last 3 times, the dealer had the car for over a week to allow them to perform a "comprehensive" fix. If you do a search on vehicle dashboards, this is an issue with many other 2021 mach-e vehicles. Ford continues to pretend like this is limited to my vehicle. While they have covered the reports thus far, having a vehicle with (now) 30,000 miles on it and multiple issues with the braking system (and it appears to be a systemic issue) is unsafe and causes significant lack of faith in my ability to brake safely. While I was assured by Ford that the brakes work fine and it wasn't unsafe, a jarring vibration in the steering wheel when decelerating in a specific speed range is not safe. The information in the "additional" details is for the latest (now 5th time) this is being addressed.
Mfg Campaign: 11557048
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving with my 1 year old in the car, there was a car in front of us turning so we slowed down. After it made its turn, the driver (my dad) accelerated to continue on our drive. During the acceleration, we heard a loud noise and the car stopped in the middle of a busy road. The notification came on the dash stating to safely stop because the battery failed. We did not even have a chance to pull over before the car completely stopped and would not move. We were stuck in the middle of a busy road. I called Ford assistance and they sent a tow truck. I had to wait in the freezing weather with my one year old baby for my father to uber home and get his car. There was no other warning prior to the failure. The car is now at Ford where they say they are getting a new battery to replace the failed one. Now i am without a car but more importantly i feared for mine and my childs safety when the car completely stopped in the middle of the road. The vehicle has not been inspected by anyone other than the dealer.
Corrective Action:
While driving with my 1 year old in the car, there was a car in front of us turning so we slowed down. After it made its turn, the driver (my dad) accelerated to continue on our drive. During the acceleration, we heard a loud noise and the car stopped in the middle of a busy road. The notification came on the dash stating to safely stop because the battery failed. We did not even have a chance to pull over before the car completely stopped and would not move. We were stuck in the middle of a busy road. I called Ford assistance and they sent a tow truck. I had to wait in the freezing weather with my one year old baby for my father to uber home and get his car. There was no other warning prior to the failure. The car is now at Ford where they say they are getting a new battery to replace the failed one. Now i am without a car but more importantly i feared for mine and my childs safety when the car completely stopped in the middle of the road. The vehicle has not been inspected by anyone other than the dealer.
Additional Notes:
While driving with my 1 year old in the car, there was a car in front of us turning so we slowed down. After it made its turn, the driver (my dad) accelerated to continue on our drive. During the acceleration, we heard a loud noise and the car stopped in the middle of a busy road. The notification came on the dash stating to safely stop because the battery failed. We did not even have a chance to pull over before the car completely stopped and would not move. We were stuck in the middle of a busy road. I called Ford assistance and they sent a tow truck. I had to wait in the freezing weather with my one year old baby for my father to uber home and get his car. There was no other warning prior to the failure. The car is now at Ford where they say they are getting a new battery to replace the failed one. Now i am without a car but more importantly i feared for mine and my childs safety when the car completely stopped in the middle of the road. The vehicle has not been inspected by anyone other than the dealer.
Mfg Campaign: 11554645
Recall Date: Nov 11, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle in Adaptive cruise will unintentionally accelerate when a motorcycle is lane splitting to the right of the vehicle, causing the vehicle to accelerate towards a slowing or stopped vehicle. This puts me and other motorists at risk of a crash.
Corrective Action:
Vehicle in Adaptive cruise will unintentionally accelerate when a motorcycle is lane splitting to the right of the vehicle, causing the vehicle to accelerate towards a slowing or stopped vehicle. This puts me and other motorists at risk of a crash.
Additional Notes:
Vehicle in Adaptive cruise will unintentionally accelerate when a motorcycle is lane splitting to the right of the vehicle, causing the vehicle to accelerate towards a slowing or stopped vehicle. This puts me and other motorists at risk of a crash.
Mfg Campaign: 11554545
Recall Date: Nov 10, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Vehicle in Adaptive cruise will unintentionally accelerate when a motorcycle is lane splitting to the right of the vehicle, causing the vehicle to accelerate towards a slowing or stopped vehicle. This puts me and other motorists at risk of a crash.
Corrective Action:
Vehicle in Adaptive cruise will unintentionally accelerate when a motorcycle is lane splitting to the right of the vehicle, causing the vehicle to accelerate towards a slowing or stopped vehicle. This puts me and other motorists at risk of a crash.
Additional Notes:
Vehicle in Adaptive cruise will unintentionally accelerate when a motorcycle is lane splitting to the right of the vehicle, causing the vehicle to accelerate towards a slowing or stopped vehicle. This puts me and other motorists at risk of a crash.
Mfg Campaign: 11554545
Recall Date: Nov 10, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
There is a software problem which was introduced in a previous OTA which causes drive modes to change. These drive modes are Whisper, Engage, and Unbridle. Each has their own acceleration/throttle response characteristics, as well as steering and suspension feel. You also have the ability to enable one-pedal drive in the drive mode menu. The software bug will randomly throw an error on the main screen that says "Drive Mode Not Available" change your drive mode from Whisper or Unbridle to Engage, affecting the throttle response that can occasionally lead to unintended acceleration. On occasion, it can also lead to disengaging of the one-pedal drive mode at the same time, which can cause the vehicle to not slow down when the foot is lifted off the accelerator. If the driver is unaware that 1PD has become disengaged unintentionally (which cannot be re-engaged without power-cycling the vehicle), it could lead to a crash as the driver is not expecting to use the brake pedal. In a moment's notice situation, it could be deadly. The vehicle has not been inspected, however, this problem has been reported by many other Mustang Mach-E owners. I will link my forum post at the end of this report which has other claims of this fault. The vehicle is available for inspection upon request. It cannot be easily reproduced as it is entirely random. Yesterday (11/8/2023 @ 1:40 EST), I was pulling into a parking spot with concrete posts around it. This time, it happened as I was turning into the spot. I was in Whisper mode this time. I noticed the car SPED UP a bit as I was letting my foot off the accelerator, and I had to slam on the brakes. Sure enough, "Drive Mode Not Available" was up on the screen. I was about 1 inch away from this concrete post. If my reaction time was just a bit slower in hitting the brakes, the vehicle would have crashed itself, relatively outside of my control. https://www.macheforum.com/site/threads/huge-safety-issue-1pd-drive-mode-not-available.31712/
Corrective Action:
There is a software problem which was introduced in a previous OTA which causes drive modes to change. These drive modes are Whisper, Engage, and Unbridle. Each has their own acceleration/throttle response characteristics, as well as steering and suspension feel. You also have the ability to enable one-pedal drive in the drive mode menu. The software bug will randomly throw an error on the main screen that says "Drive Mode Not Available" change your drive mode from Whisper or Unbridle to Engage, affecting the throttle response that can occasionally lead to unintended acceleration. On occasion, it can also lead to disengaging of the one-pedal drive mode at the same time, which can cause the vehicle to not slow down when the foot is lifted off the accelerator. If the driver is unaware that 1PD has become disengaged unintentionally (which cannot be re-engaged without power-cycling the vehicle), it could lead to a crash as the driver is not expecting to use the brake pedal. In a moment's notice situation, it could be deadly. The vehicle has not been inspected, however, this problem has been reported by many other Mustang Mach-E owners. I will link my forum post at the end of this report which has other claims of this fault. The vehicle is available for inspection upon request. It cannot be easily reproduced as it is entirely random. Yesterday (11/8/2023 @ 1:40 EST), I was pulling into a parking spot with concrete posts around it. This time, it happened as I was turning into the spot. I was in Whisper mode this time. I noticed the car SPED UP a bit as I was letting my foot off the accelerator, and I had to slam on the brakes. Sure enough, "Drive Mode Not Available" was up on the screen. I was about 1 inch away from this concrete post. If my reaction time was just a bit slower in hitting the brakes, the vehicle would have crashed itself, relatively outside of my control. https://www.macheforum.com/site/threads/huge-safety-issue-1pd-drive-mode-not-available.31712/
Additional Notes:
There is a software problem which was introduced in a previous OTA which causes drive modes to change. These drive modes are Whisper, Engage, and Unbridle. Each has their own acceleration/throttle response characteristics, as well as steering and suspension feel. You also have the ability to enable one-pedal drive in the drive mode menu. The software bug will randomly throw an error on the main screen that says "Drive Mode Not Available" change your drive mode from Whisper or Unbridle to Engage, affecting the throttle response that can occasionally lead to unintended acceleration. On occasion, it can also lead to disengaging of the one-pedal drive mode at the same time, which can cause the vehicle to not slow down when the foot is lifted off the accelerator. If the driver is unaware that 1PD has become disengaged unintentionally (which cannot be re-engaged without power-cycling the vehicle), it could lead to a crash as the driver is not expecting to use the brake pedal. In a moment's notice situation, it could be deadly. The vehicle has not been inspected, however, this problem has been reported by many other Mustang Mach-E owners. I will link my forum post at the end of this report which has other claims of this fault. The vehicle is available for inspection upon request. It cannot be easily reproduced as it is entirely random. Yesterday (11/8/2023 @ 1:40 EST), I was pulling into a parking spot with concrete posts around it. This time, it happened as I was turning into the spot. I was in Whisper mode this time. I noticed the car SPED UP a bit as I was letting my foot off the accelerator, and I had to slam on the brakes. Sure enough, "Drive Mode Not Available" was up on the screen. I was about 1 inch away from this concrete post. If my reaction time was just a bit slower in hitting the brakes, the vehicle would have crashed itself, relatively outside of my control. https://www.macheforum.com/site/threads/huge-safety-issue-1pd-drive-mode-not-available.31712/
Mfg Campaign: 11554311
Recall Date: Nov 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This is the second HVJB failure on my mustangs Mach e. I was told my last replacement was the upgraded unit. It last as long as my last one.
Corrective Action:
This is the second HVJB failure on my mustangs Mach e. I was told my last replacement was the upgraded unit. It last as long as my last one.
Additional Notes:
This is the second HVJB failure on my mustangs Mach e. I was told my last replacement was the upgraded unit. It last as long as my last one.
Mfg Campaign: 11553654
Recall Date: Nov 5, 2023
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