Complaints & Recalls
Official Safety Recalls - Important!
111 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S14
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S65
Recall Date: Oct 18, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S56
Recall Date: Oct 13, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S41
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S29
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C36
Recall Date: Dec 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C22
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S42
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S09
Recall Date: Mar 5, 2021
Consumer Complaints
553 ComplaintsFord Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Corrective Action:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Additional Notes:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Mfg Campaign: 11633639
Recall Date: Jan 2, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Corrective Action:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Additional Notes:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Mfg Campaign: 11633639
Recall Date: Jan 2, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Corrective Action:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Additional Notes:
Front Camera Fault & Pre-Collision Assist Not Available. Vehicle displays these warnings every time a speed bump is driven over. These warnings take over the screen leading to distracted driving.
Mfg Campaign: 11633639
Recall Date: Jan 2, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Corrective Action:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Additional Notes:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Mfg Campaign: 11632397
Recall Date: Dec 26, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Corrective Action:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Additional Notes:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Mfg Campaign: 11632397
Recall Date: Dec 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Corrective Action:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Additional Notes:
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Mfg Campaign: 11632397
Recall Date: Dec 26, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Corrective Action:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Additional Notes:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Mfg Campaign: 11630977
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Corrective Action:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Additional Notes:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Mfg Campaign: 11630977
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Corrective Action:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Additional Notes:
I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a software update. There is a TSB for this issue to replace the coaxial cable that goes between the camera and the IPMA module. For some reason the dealer did not opt to replace this cable after attempting to replace the module. There are a large number of reports of this problem on Mach-E forums and Reddit and clearly a recall is necessary because dealers are not adhering to the TSB (perhaps to wait out warranties). They're also not providing loaner or rental cars as required as a way to discourage consumers from having their vehicles repaired (while keeping vehicles for a long period of time). A recall would resolve the fact that that this is a serious safety and quality issue and protect consumers who are out of warranty. The fact that I'm continuing to get these errors after two weeks of service is disturbing. I'm including a copy of the TSB and the detailed error message from the FordPass app.
Mfg Campaign: 11630977
Recall Date: Dec 16, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done
Corrective Action:
The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done
Additional Notes:
The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done
Mfg Campaign: 11627541
Recall Date: Nov 26, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done
Corrective Action:
The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done
Additional Notes:
The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done
Mfg Campaign: 11627541
Recall Date: Nov 26, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Front Camera Fault; pre-collision assist; Adaptive cruise control not available How was your safety or the safety of others put at risk? I can get into a car accident and injure myself or others Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown - this is a well known issue multiple owners reporting on message boards and Ford has not done a recall Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes warning light came on and functions don't work
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Front Camera Fault; pre-collision assist; Adaptive cruise control not available How was your safety or the safety of others put at risk? I can get into a car accident and injure myself or others Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown - this is a well known issue multiple owners reporting on message boards and Ford has not done a recall Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes warning light came on and functions don't work
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Front Camera Fault; pre-collision assist; Adaptive cruise control not available How was your safety or the safety of others put at risk? I can get into a car accident and injure myself or others Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown - this is a well known issue multiple owners reporting on message boards and Ford has not done a recall Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes warning light came on and functions don't work
Mfg Campaign: 11626492
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Front Camera Fault; pre-collision assist; Adaptive cruise control not available How was your safety or the safety of others put at risk? I can get into a car accident and injure myself or others Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown - this is a well known issue multiple owners reporting on message boards and Ford has not done a recall Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes warning light came on and functions don't work
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Front Camera Fault; pre-collision assist; Adaptive cruise control not available How was your safety or the safety of others put at risk? I can get into a car accident and injure myself or others Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown - this is a well known issue multiple owners reporting on message boards and Ford has not done a recall Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes warning light came on and functions don't work
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Front Camera Fault; pre-collision assist; Adaptive cruise control not available How was your safety or the safety of others put at risk? I can get into a car accident and injure myself or others Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unknown - this is a well known issue multiple owners reporting on message boards and Ford has not done a recall Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes warning light came on and functions don't work
Mfg Campaign: 11626492
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The backup camera has failed numerous times. The camera will work and then suddenly stop creating a safety risk of hitting a pedestrian walking behind the vehicle when relying on the camera. The dealer has attempted to fix the problem by installing a new camera, new wiring harness, and a new module. The new module installed, under warranty, in February 2024 now requires a software update that only the dealer can perform at a cost of $1200. The vehicle warranty expired in July and Ford is not covering the cost of the update despite the module being new and requiring the update to work properly. It seems that if a part on a vehicle requires a software update to function properly that the part was defective and should be recalled. The dealer has inspected and advises to update the software on the module to regain proper function of the backup camera.
Corrective Action:
The backup camera has failed numerous times. The camera will work and then suddenly stop creating a safety risk of hitting a pedestrian walking behind the vehicle when relying on the camera. The dealer has attempted to fix the problem by installing a new camera, new wiring harness, and a new module. The new module installed, under warranty, in February 2024 now requires a software update that only the dealer can perform at a cost of $1200. The vehicle warranty expired in July and Ford is not covering the cost of the update despite the module being new and requiring the update to work properly. It seems that if a part on a vehicle requires a software update to function properly that the part was defective and should be recalled. The dealer has inspected and advises to update the software on the module to regain proper function of the backup camera.
Additional Notes:
The backup camera has failed numerous times. The camera will work and then suddenly stop creating a safety risk of hitting a pedestrian walking behind the vehicle when relying on the camera. The dealer has attempted to fix the problem by installing a new camera, new wiring harness, and a new module. The new module installed, under warranty, in February 2024 now requires a software update that only the dealer can perform at a cost of $1200. The vehicle warranty expired in July and Ford is not covering the cost of the update despite the module being new and requiring the update to work properly. It seems that if a part on a vehicle requires a software update to function properly that the part was defective and should be recalled. The dealer has inspected and advises to update the software on the module to regain proper function of the backup camera.
Mfg Campaign: 11625999
Recall Date: Nov 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while driving 60 MPH, the messages "Power Train Malfunction - Reduced Power", "High Voltage Battery Warning", and another message to “Stop the vehicle as soon as possible because the vehicle may shut down without further warning” were displayed. The contact was able to pull to the side of the road. The contact was able to restart the vehicle and continued driving at 35 MPH. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V687000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while driving 60 MPH, the messages "Power Train Malfunction - Reduced Power", "High Voltage Battery Warning", and another message to “Stop the vehicle as soon as possible because the vehicle may shut down without further warning” were displayed. The contact was able to pull to the side of the road. The contact was able to restart the vehicle and continued driving at 35 MPH. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V687000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while driving 60 MPH, the messages "Power Train Malfunction - Reduced Power", "High Voltage Battery Warning", and another message to “Stop the vehicle as soon as possible because the vehicle may shut down without further warning” were displayed. The contact was able to pull to the side of the road. The contact was able to restart the vehicle and continued driving at 35 MPH. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V687000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 41,000.
Mfg Campaign: 11623821
Recall Date: Nov 6, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623631
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623631
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vehicle suddenly had a front windshield camera error light up on my dashboard from just driving regularly on the road. I currently have a crack windshield which I am having difficulty to replace because the front camera sensor error codes wouldn't allow the windshield camera to be recalibrated. My vehicle is currently experiencing this exact service bulletin but since is is not a recall, my dealership charged me to diagnosis this issue for $300 and claimed to fix this issue but is currently not solved. Occasionally the front camera being faulty lights up and disappears, however I am still unable to replace my windshield due to this error. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11623631
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.
Corrective Action:
Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.
Additional Notes:
Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.
Mfg Campaign: 11623558
Recall Date: Nov 4, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.
Corrective Action:
Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.
Additional Notes:
Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.
Mfg Campaign: 11623558
Recall Date: Nov 4, 2024
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