Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Mustang vehicles. The rearview camera wiring may be loose or damaged, which can result in a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S06
Recall Date: Feb 16, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 F-150 and Mustang vehicles. The air bag inflator within the passenger frontal air bag module may rupture in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S26
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Mustang vehicles. The return spring for the driver side interior door handle may come loose, allowing the driver's door to unlatch in a side impact crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C04
Recall Date: Mar 13, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2017 Mustang vehicles manufactured February 24, 2015, to August 30, 2016. A hose may separate from the engine oil cooler tube assembly causing an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S40
Recall Date: Oct 26, 2016
Consumer Complaints
301 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Mfg Campaign: 11622906
Recall Date: Oct 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Mfg Campaign: 11622906
Recall Date: Oct 31, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I AM UNABLE TO UNLOCK MY DRIVER'S SIDE DOOR FROM THE OUTSIDE. I FEEL THIS IS A SAFETY CONCERN, CONSIDERING I AM A SINGLE WOMAN LIVING IN THE CITY. THE DOOR WILL NOT OPEN WITH THE HANDLE OR THE KEY FOB. I HAVE TO WALK AROUND TO THE PASSENGER SIDE AND REACH THROUGH THE VEHICLE TO OPEN THE DOOR. WHEN TRYING TO RESEARCH THE ISSUE, I HAVE SEEN SEVERAL FORUMS WHERE OTHERS ARE HAVING THE SAME ISSUE. MY 2017 FORD MUSTANG HAS HAD SEVERAL ELECTRICAL ISSUES THAT HAS NOT MADE IT TO THE RECALL LIST. SUCH AS THE HEATING AND COOLING SYSTEM, THE BACK UP CAMERA, AND THE CONNECTIVITY OF THE USB PORT AND SYNC. I AM NEED OF ASSISTANCE IN GETTING THE ISSUE WITH MY DOOR FIXED. I KNOW THAT IT ISN'T A SAFETY ISSUE SUCH AS A RISK WHILE DRIVING, ALTHOUGH, IT IS A SAFETY ISSUE FOR MY SAFETY WELL BEING.
Corrective Action:
I AM UNABLE TO UNLOCK MY DRIVER'S SIDE DOOR FROM THE OUTSIDE. I FEEL THIS IS A SAFETY CONCERN, CONSIDERING I AM A SINGLE WOMAN LIVING IN THE CITY. THE DOOR WILL NOT OPEN WITH THE HANDLE OR THE KEY FOB. I HAVE TO WALK AROUND TO THE PASSENGER SIDE AND REACH THROUGH THE VEHICLE TO OPEN THE DOOR. WHEN TRYING TO RESEARCH THE ISSUE, I HAVE SEEN SEVERAL FORUMS WHERE OTHERS ARE HAVING THE SAME ISSUE. MY 2017 FORD MUSTANG HAS HAD SEVERAL ELECTRICAL ISSUES THAT HAS NOT MADE IT TO THE RECALL LIST. SUCH AS THE HEATING AND COOLING SYSTEM, THE BACK UP CAMERA, AND THE CONNECTIVITY OF THE USB PORT AND SYNC. I AM NEED OF ASSISTANCE IN GETTING THE ISSUE WITH MY DOOR FIXED. I KNOW THAT IT ISN'T A SAFETY ISSUE SUCH AS A RISK WHILE DRIVING, ALTHOUGH, IT IS A SAFETY ISSUE FOR MY SAFETY WELL BEING.
Additional Notes:
I AM UNABLE TO UNLOCK MY DRIVER'S SIDE DOOR FROM THE OUTSIDE. I FEEL THIS IS A SAFETY CONCERN, CONSIDERING I AM A SINGLE WOMAN LIVING IN THE CITY. THE DOOR WILL NOT OPEN WITH THE HANDLE OR THE KEY FOB. I HAVE TO WALK AROUND TO THE PASSENGER SIDE AND REACH THROUGH THE VEHICLE TO OPEN THE DOOR. WHEN TRYING TO RESEARCH THE ISSUE, I HAVE SEEN SEVERAL FORUMS WHERE OTHERS ARE HAVING THE SAME ISSUE. MY 2017 FORD MUSTANG HAS HAD SEVERAL ELECTRICAL ISSUES THAT HAS NOT MADE IT TO THE RECALL LIST. SUCH AS THE HEATING AND COOLING SYSTEM, THE BACK UP CAMERA, AND THE CONNECTIVITY OF THE USB PORT AND SYNC. I AM NEED OF ASSISTANCE IN GETTING THE ISSUE WITH MY DOOR FIXED. I KNOW THAT IT ISN'T A SAFETY ISSUE SUCH AS A RISK WHILE DRIVING, ALTHOUGH, IT IS A SAFETY ISSUE FOR MY SAFETY WELL BEING.
Mfg Campaign: 11619611
Recall Date: Oct 14, 2024
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 177,000.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 177,000.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 177,000.
Mfg Campaign: 11613853
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated that the backup camera was inoperable. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Dick Smith Ford Inc., (9505 E 350 Hwy, Raytown, MO 64133); where an unknown diagnosis was completed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall repair had previously been completed. The failure mileage was approximately 99,999.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated that the backup camera was inoperable. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Dick Smith Ford Inc., (9505 E 350 Hwy, Raytown, MO 64133); where an unknown diagnosis was completed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall repair had previously been completed. The failure mileage was approximately 99,999.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated that the backup camera was inoperable. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Dick Smith Ford Inc., (9505 E 350 Hwy, Raytown, MO 64133); where an unknown diagnosis was completed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall repair had previously been completed. The failure mileage was approximately 99,999.
Mfg Campaign: 11611765
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.
Corrective Action:
I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.
Additional Notes:
I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.
Mfg Campaign: 11608189
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.
Corrective Action:
I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.
Additional Notes:
I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.
Mfg Campaign: 11608189
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Corrective Action:
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Additional Notes:
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Mfg Campaign: 11608289
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Corrective Action:
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Additional Notes:
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Mfg Campaign: 11608289
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
To provide some context, I purchased my Mustang new in 2018, and it currently has 40,000 miles on it. Approximately four weeks ago, I began experiencing a "shaking" issue when cold-starting the engine, accompanied by the check-engine light turning on. I brought my vehicle into your service department, where I was informed by the service representative that the problem was related to the spark plugs. After paying $600 for what was purported to be a fix, I retrieved my car, which drove fine for about a week before the same issue recurred. The engine began shaking again, and the check-engine light reappeared. I promptly scheduled another appointment, explicitly mentioning that the problem was identical to the previous one. Upon dropping off my car, I was told that the mechanic couldn't determine the issue from the initial diagnostic. After three days without any updates, I reached out to my service representative, Jack, who then informed me that my car required an engine replacement due to a coolant leak—a problem he described as a common issue with EcoBoost engines. The cost quoted for this repair was $9,000, an amount I find exorbitant given that my car's total value is around $12,000-$13,000. My primary concern now is the nature of the engine issue. Given that this problem is apparently common with EcoBoost engines, I believe it is a manufacturing defect that should not be my financial responsibility to fix. Furthermore, during my research, I discovered recalls and class action lawsuits related to this exact issue—information that was never communicated to me by your team or at the time of purchase. Unfortunately, my vehicle is not included in these recalls. Coolant leaking into the engine will eventually make my engine overheat and potentially crack the engine. This is a manufacturing issue, and should not be my financial responsibility.
Corrective Action:
To provide some context, I purchased my Mustang new in 2018, and it currently has 40,000 miles on it. Approximately four weeks ago, I began experiencing a "shaking" issue when cold-starting the engine, accompanied by the check-engine light turning on. I brought my vehicle into your service department, where I was informed by the service representative that the problem was related to the spark plugs. After paying $600 for what was purported to be a fix, I retrieved my car, which drove fine for about a week before the same issue recurred. The engine began shaking again, and the check-engine light reappeared. I promptly scheduled another appointment, explicitly mentioning that the problem was identical to the previous one. Upon dropping off my car, I was told that the mechanic couldn't determine the issue from the initial diagnostic. After three days without any updates, I reached out to my service representative, Jack, who then informed me that my car required an engine replacement due to a coolant leak—a problem he described as a common issue with EcoBoost engines. The cost quoted for this repair was $9,000, an amount I find exorbitant given that my car's total value is around $12,000-$13,000. My primary concern now is the nature of the engine issue. Given that this problem is apparently common with EcoBoost engines, I believe it is a manufacturing defect that should not be my financial responsibility to fix. Furthermore, during my research, I discovered recalls and class action lawsuits related to this exact issue—information that was never communicated to me by your team or at the time of purchase. Unfortunately, my vehicle is not included in these recalls. Coolant leaking into the engine will eventually make my engine overheat and potentially crack the engine. This is a manufacturing issue, and should not be my financial responsibility.
Additional Notes:
To provide some context, I purchased my Mustang new in 2018, and it currently has 40,000 miles on it. Approximately four weeks ago, I began experiencing a "shaking" issue when cold-starting the engine, accompanied by the check-engine light turning on. I brought my vehicle into your service department, where I was informed by the service representative that the problem was related to the spark plugs. After paying $600 for what was purported to be a fix, I retrieved my car, which drove fine for about a week before the same issue recurred. The engine began shaking again, and the check-engine light reappeared. I promptly scheduled another appointment, explicitly mentioning that the problem was identical to the previous one. Upon dropping off my car, I was told that the mechanic couldn't determine the issue from the initial diagnostic. After three days without any updates, I reached out to my service representative, Jack, who then informed me that my car required an engine replacement due to a coolant leak—a problem he described as a common issue with EcoBoost engines. The cost quoted for this repair was $9,000, an amount I find exorbitant given that my car's total value is around $12,000-$13,000. My primary concern now is the nature of the engine issue. Given that this problem is apparently common with EcoBoost engines, I believe it is a manufacturing defect that should not be my financial responsibility to fix. Furthermore, during my research, I discovered recalls and class action lawsuits related to this exact issue—information that was never communicated to me by your team or at the time of purchase. Unfortunately, my vehicle is not included in these recalls. Coolant leaking into the engine will eventually make my engine overheat and potentially crack the engine. This is a manufacturing issue, and should not be my financial responsibility.
Mfg Campaign: 11604065
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.
Mfg Campaign: 11603747
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.
Mfg Campaign: 11603747
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The overheat light came on in the car a 2017 Mustang Ecoboost with only 82,000 miles. Had the car towed to the Greenway Ford dealership in Orlando and they said that there was evidence of coolant in one of the cylinders and the engine needed to be replaced. The Service Advisor at the dealership said that this was a known issue with the 2.3 liter Ecoboost engine and premature engine failures. An engine overheat could be a safety hazard or create an issue if the engine failed in traffic or on the highway.
Corrective Action:
The overheat light came on in the car a 2017 Mustang Ecoboost with only 82,000 miles. Had the car towed to the Greenway Ford dealership in Orlando and they said that there was evidence of coolant in one of the cylinders and the engine needed to be replaced. The Service Advisor at the dealership said that this was a known issue with the 2.3 liter Ecoboost engine and premature engine failures. An engine overheat could be a safety hazard or create an issue if the engine failed in traffic or on the highway.
Additional Notes:
The overheat light came on in the car a 2017 Mustang Ecoboost with only 82,000 miles. Had the car towed to the Greenway Ford dealership in Orlando and they said that there was evidence of coolant in one of the cylinders and the engine needed to be replaced. The Service Advisor at the dealership said that this was a known issue with the 2.3 liter Ecoboost engine and premature engine failures. An engine overheat could be a safety hazard or create an issue if the engine failed in traffic or on the highway.
Mfg Campaign: 11600629
Recall Date: Jul 9, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Corrective Action:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Additional Notes:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Mfg Campaign: 11596970
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Corrective Action:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Additional Notes:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Mfg Campaign: 11596970
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Corrective Action:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Additional Notes:
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Mfg Campaign: 11596970
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera was intermittently inoperable. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention), and the vehicle was taken to the dealer, where the decklid wiring harness was replaced. The contact stated that after the recall repair, the rearview camera became inoperable while reversing. The dealer was notified of the failure and informed the contact that there was an additional cost for any other additional repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact there was an additional cost for additional repairs. The failure mileage was approximately 31,000.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera was intermittently inoperable. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention), and the vehicle was taken to the dealer, where the decklid wiring harness was replaced. The contact stated that after the recall repair, the rearview camera became inoperable while reversing. The dealer was notified of the failure and informed the contact that there was an additional cost for any other additional repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact there was an additional cost for additional repairs. The failure mileage was approximately 31,000.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera was intermittently inoperable. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention), and the vehicle was taken to the dealer, where the decklid wiring harness was replaced. The contact stated that after the recall repair, the rearview camera became inoperable while reversing. The dealer was notified of the failure and informed the contact that there was an additional cost for any other additional repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact there was an additional cost for additional repairs. The failure mileage was approximately 31,000.
Mfg Campaign: 11593414
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated the brake pedal stop bumper had disintegrated and the rear brake lights remained illuminated continuously while driving. The contact stated that the Push-to-Start feature activated without depressing the brake pedal. The contact stated that the failure was related to NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, neither the VIN nor the model year was included in the recall. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated the brake pedal stop bumper had disintegrated and the rear brake lights remained illuminated continuously while driving. The contact stated that the Push-to-Start feature activated without depressing the brake pedal. The contact stated that the failure was related to NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, neither the VIN nor the model year was included in the recall. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated the brake pedal stop bumper had disintegrated and the rear brake lights remained illuminated continuously while driving. The contact stated that the Push-to-Start feature activated without depressing the brake pedal. The contact stated that the failure was related to NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, neither the VIN nor the model year was included in the recall. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.
Mfg Campaign: 11591484
Recall Date: May 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Mustang. The contact stated that while driving at approximately 15 MPH and making a U-turn, the engine overheated, and the vehicle stalled. There was smoke coming from the tail pipe. There was an abnormal odor of coolant in the vehicle. The contact opened the hood and noticed that the engine oil was milky, and the coolant reservoir was empty. The engine overheated, and the message “Limited Power Due to Overheating” was displayed. The check engine warning light was illuminated. The contact researched the failure and indicated that the failure was due to the head gasket and engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact was referred to the dealer for assistance. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2017 Ford Mustang. The contact stated that while driving at approximately 15 MPH and making a U-turn, the engine overheated, and the vehicle stalled. There was smoke coming from the tail pipe. There was an abnormal odor of coolant in the vehicle. The contact opened the hood and noticed that the engine oil was milky, and the coolant reservoir was empty. The engine overheated, and the message “Limited Power Due to Overheating” was displayed. The check engine warning light was illuminated. The contact researched the failure and indicated that the failure was due to the head gasket and engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact was referred to the dealer for assistance. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2017 Ford Mustang. The contact stated that while driving at approximately 15 MPH and making a U-turn, the engine overheated, and the vehicle stalled. There was smoke coming from the tail pipe. There was an abnormal odor of coolant in the vehicle. The contact opened the hood and noticed that the engine oil was milky, and the coolant reservoir was empty. The engine overheated, and the message “Limited Power Due to Overheating” was displayed. The check engine warning light was illuminated. The contact researched the failure and indicated that the failure was due to the head gasket and engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact was referred to the dealer for assistance. The failure mileage was approximately 83,000.
Mfg Campaign: 11590641
Recall Date: May 24, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The passenger side door keeps unlatching itself. So, when I am driving on a street, I will sometimes occasionally get "Passenger Side door Ajar" warning message that pops up on my dash, and sure enough, the door is open. I have to lean over and quickly slam it shut. I've noticed this happens particularly when driving on a bumpier road. I know there has been similar recalls for this same problem on the driver side door that was mentioned on - NHTSA CAMPAIGN NUMBER: 17V168000.
Corrective Action:
The passenger side door keeps unlatching itself. So, when I am driving on a street, I will sometimes occasionally get "Passenger Side door Ajar" warning message that pops up on my dash, and sure enough, the door is open. I have to lean over and quickly slam it shut. I've noticed this happens particularly when driving on a bumpier road. I know there has been similar recalls for this same problem on the driver side door that was mentioned on - NHTSA CAMPAIGN NUMBER: 17V168000.
Additional Notes:
The passenger side door keeps unlatching itself. So, when I am driving on a street, I will sometimes occasionally get "Passenger Side door Ajar" warning message that pops up on my dash, and sure enough, the door is open. I have to lean over and quickly slam it shut. I've noticed this happens particularly when driving on a bumpier road. I know there has been similar recalls for this same problem on the driver side door that was mentioned on - NHTSA CAMPAIGN NUMBER: 17V168000.
Mfg Campaign: 11584769
Recall Date: Apr 23, 2024
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Valencia, CA • 36 yrs
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