Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
64 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS NEW 2016 TAURUS SHO HAS A STRONG FUEL, OIL OR CARBON MONOXIDE FUMES ENTERING THE CABIN WHILE DRIVING. THIS OCCURS WITH OR WITHOUT THE AC RUNNING. THE FUMES ARE SO STRONG THAT I MUST DRIVE WITH THE WINDOWS DOWN. OF COURSE, WHEN IT IS RAINING, I MUST BREATHE IN THE FUMES BECAUSE THE WINDOWS ARE ROLLED UP. SO FAR, IT IS CAUSING IRRITATION TO THE EYES AND THROAT. I TOOK IT TO THE SERVICE DEPARTMENT OF THE DEALER WHERE I PURCHASED THE CAR BUT THEY SAID THEY "COULD NOT DUPLICATE" THE FUEL SMELL AND THAT IT IS PROBABLY JUST NEW CAR OR PLASTIC SMELL. I ASKED THEM TO CHECK THE FUEL DELIVERY MODULE BUT THEY DID NOT DO SO. THIS IS A DRIVEABILITY ISSUE WHICH SHOULD NOT EXIST IN A NEW CAR. EMISSIONS INTO THE CABIN SHOULD HAVE BEEN CHECKED PRIOR TO DELIVERY AND SALE GIVEN THE PRIOR FORD RECALLS AND TECHNICAL SERVICE BULLETINS RELATED TO THIS PROBLEM ON THIS MODEL.
Corrective Action:
THIS NEW 2016 TAURUS SHO HAS A STRONG FUEL, OIL OR CARBON MONOXIDE FUMES ENTERING THE CABIN WHILE DRIVING. THIS OCCURS WITH OR WITHOUT THE AC RUNNING. THE FUMES ARE SO STRONG THAT I MUST DRIVE WITH THE WINDOWS DOWN. OF COURSE, WHEN IT IS RAINING, I MUST BREATHE IN THE FUMES BECAUSE THE WINDOWS ARE ROLLED UP. SO FAR, IT IS CAUSING IRRITATION TO THE EYES AND THROAT. I TOOK IT TO THE SERVICE DEPARTMENT OF THE DEALER WHERE I PURCHASED THE CAR BUT THEY SAID THEY "COULD NOT DUPLICATE" THE FUEL SMELL AND THAT IT IS PROBABLY JUST NEW CAR OR PLASTIC SMELL. I ASKED THEM TO CHECK THE FUEL DELIVERY MODULE BUT THEY DID NOT DO SO. THIS IS A DRIVEABILITY ISSUE WHICH SHOULD NOT EXIST IN A NEW CAR. EMISSIONS INTO THE CABIN SHOULD HAVE BEEN CHECKED PRIOR TO DELIVERY AND SALE GIVEN THE PRIOR FORD RECALLS AND TECHNICAL SERVICE BULLETINS RELATED TO THIS PROBLEM ON THIS MODEL.
Additional Notes:
THIS NEW 2016 TAURUS SHO HAS A STRONG FUEL, OIL OR CARBON MONOXIDE FUMES ENTERING THE CABIN WHILE DRIVING. THIS OCCURS WITH OR WITHOUT THE AC RUNNING. THE FUMES ARE SO STRONG THAT I MUST DRIVE WITH THE WINDOWS DOWN. OF COURSE, WHEN IT IS RAINING, I MUST BREATHE IN THE FUMES BECAUSE THE WINDOWS ARE ROLLED UP. SO FAR, IT IS CAUSING IRRITATION TO THE EYES AND THROAT. I TOOK IT TO THE SERVICE DEPARTMENT OF THE DEALER WHERE I PURCHASED THE CAR BUT THEY SAID THEY "COULD NOT DUPLICATE" THE FUEL SMELL AND THAT IT IS PROBABLY JUST NEW CAR OR PLASTIC SMELL. I ASKED THEM TO CHECK THE FUEL DELIVERY MODULE BUT THEY DID NOT DO SO. THIS IS A DRIVEABILITY ISSUE WHICH SHOULD NOT EXIST IN A NEW CAR. EMISSIONS INTO THE CABIN SHOULD HAVE BEEN CHECKED PRIOR TO DELIVERY AND SALE GIVEN THE PRIOR FORD RECALLS AND TECHNICAL SERVICE BULLETINS RELATED TO THIS PROBLEM ON THIS MODEL.
Mfg Campaign: 10905029
Recall Date: Sep 9, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
UPON HARD ACCELERATION, CABIN IS FILLED WITH STRONG ROTTEN EGG SMELL / EXHAUST. AC IS IN THE AUTO MODE AND RECIRCULATION IS NOT ENGAGED. MUST ROLL ALL WINDOWS DOWN IN ORDER TO CLEAR THE CABIN OF FUMES. VERY SIMILAR TO SAME ISSUE DESCRIBED WITH FORD EXPLORER. INCIDENCE FIRST OCCURRED MAY 13, 2016 (DATE OF DELIVERY) AND HAS HAPPENED CONSISTENTLY UPON HARD ACCELERATION. CURRENTLY, VEHICLE HAS APPROXIMATELY 10000 MILES AND CONTINUING TO HAVE ISSUE. VEHICLE IS AT DEALERSHIP CURRENTLY.
Corrective Action:
UPON HARD ACCELERATION, CABIN IS FILLED WITH STRONG ROTTEN EGG SMELL / EXHAUST. AC IS IN THE AUTO MODE AND RECIRCULATION IS NOT ENGAGED. MUST ROLL ALL WINDOWS DOWN IN ORDER TO CLEAR THE CABIN OF FUMES. VERY SIMILAR TO SAME ISSUE DESCRIBED WITH FORD EXPLORER. INCIDENCE FIRST OCCURRED MAY 13, 2016 (DATE OF DELIVERY) AND HAS HAPPENED CONSISTENTLY UPON HARD ACCELERATION. CURRENTLY, VEHICLE HAS APPROXIMATELY 10000 MILES AND CONTINUING TO HAVE ISSUE. VEHICLE IS AT DEALERSHIP CURRENTLY.
Additional Notes:
UPON HARD ACCELERATION, CABIN IS FILLED WITH STRONG ROTTEN EGG SMELL / EXHAUST. AC IS IN THE AUTO MODE AND RECIRCULATION IS NOT ENGAGED. MUST ROLL ALL WINDOWS DOWN IN ORDER TO CLEAR THE CABIN OF FUMES. VERY SIMILAR TO SAME ISSUE DESCRIBED WITH FORD EXPLORER. INCIDENCE FIRST OCCURRED MAY 13, 2016 (DATE OF DELIVERY) AND HAS HAPPENED CONSISTENTLY UPON HARD ACCELERATION. CURRENTLY, VEHICLE HAS APPROXIMATELY 10000 MILES AND CONTINUING TO HAVE ISSUE. VEHICLE IS AT DEALERSHIP CURRENTLY.
Mfg Campaign: 10899182
Recall Date: Aug 29, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PURCHASED 04/15/2016 HAD 216 MILES ON THE TITLE...CURRENTLY HAS 9,650 MILES.
Corrective Action:
PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PURCHASED 04/15/2016 HAD 216 MILES ON THE TITLE...CURRENTLY HAS 9,650 MILES.
Additional Notes:
PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PURCHASED 04/15/2016 HAD 216 MILES ON THE TITLE...CURRENTLY HAS 9,650 MILES.
Mfg Campaign: 10885415
Recall Date: Jul 18, 2016
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PURCHASED 04/15/2016 HAD 216 MILES ON THE TITLE...CURRENTLY HAS 9,650 MILES.
Corrective Action:
PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PURCHASED 04/15/2016 HAD 216 MILES ON THE TITLE...CURRENTLY HAS 9,650 MILES.
Additional Notes:
PROBLEMS OCCURRED 2X - 07/16TH AND 07/18/2016 - WHILE TRAVEL AT HIGHWAY SPEED, 70MPH, ACCELERATION CEASED - CHECK ENGINE, AIRBAG AND SERVICE LIGHTS CAME ON, HAVE TO PULL OVER, SHUT-OFF THE ENGINE, RESTART, DRIVE FOR 1 MORE PROBLEMS REOCCUR AGAIN. DROVE THE VEHICLE TO FORD DEALER WITH CHECK ENGINE LIGHT REMAINS. VEHICLES WAS PURCHASED 04/15/2016 HAD 216 MILES ON THE TITLE...CURRENTLY HAS 9,650 MILES.
Mfg Campaign: 10885415
Recall Date: Jul 18, 2016
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