Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Taurus vehicles equipped with mechanical key ignition systems. The keys for these vehicles may be able to be removed from the ignition when transmission is not in the PARK position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C02
Recall Date: Mar 1, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Consumer Complaints
34 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear view camera does not work for about 6 months. I tried all suggestions but nothing worked.
Corrective Action:
Rear view camera does not work for about 6 months. I tried all suggestions but nothing worked.
Additional Notes:
Rear view camera does not work for about 6 months. I tried all suggestions but nothing worked.
Mfg Campaign: 11673173
Recall Date: Jul 13, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Lately, the backup assist feature has started to malfunction more frequently. The screen reads the backup cameras are unavailable. At other times, it functions fine as designed. This would not pick up a child who could be at the rear of the vehicle. Sometimes the screen goes black and shows nothing, or a message that the camera is not available, and other times it seems to show a weird scaled down and mostly indistinguishable video that seems to be an upside down depiction of rear view images.
Corrective Action:
Lately, the backup assist feature has started to malfunction more frequently. The screen reads the backup cameras are unavailable. At other times, it functions fine as designed. This would not pick up a child who could be at the rear of the vehicle. Sometimes the screen goes black and shows nothing, or a message that the camera is not available, and other times it seems to show a weird scaled down and mostly indistinguishable video that seems to be an upside down depiction of rear view images.
Additional Notes:
Lately, the backup assist feature has started to malfunction more frequently. The screen reads the backup cameras are unavailable. At other times, it functions fine as designed. This would not pick up a child who could be at the rear of the vehicle. Sometimes the screen goes black and shows nothing, or a message that the camera is not available, and other times it seems to show a weird scaled down and mostly indistinguishable video that seems to be an upside down depiction of rear view images.
Mfg Campaign: 11672894
Recall Date: Jul 11, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When backing up my warning displays an upside down image.
Corrective Action:
When backing up my warning displays an upside down image.
Additional Notes:
When backing up my warning displays an upside down image.
Mfg Campaign: 11671446
Recall Date: Jul 6, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2017 Ford Taurus. The contact stated while driving at 70 MPH, she noticed that there was a change in the rear suspension and it felt like a rear tire was deflated. No warning lights had illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rear driver's side and passenger's side suspension toe links had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,102.
Corrective Action:
The contact owns a 2017 Ford Taurus. The contact stated while driving at 70 MPH, she noticed that there was a change in the rear suspension and it felt like a rear tire was deflated. No warning lights had illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rear driver's side and passenger's side suspension toe links had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,102.
Additional Notes:
The contact owns a 2017 Ford Taurus. The contact stated while driving at 70 MPH, she noticed that there was a change in the rear suspension and it felt like a rear tire was deflated. No warning lights had illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rear driver's side and passenger's side suspension toe links had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,102.
Mfg Campaign: 11578479
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Taurus. The contact stated that the vehicle was taken to an independent mechanic for rear wheel alignment. The contact stated that rear toe link fractured during the rear alignment process. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,576.
Corrective Action:
The contact owns a 2017 Ford Taurus. The contact stated that the vehicle was taken to an independent mechanic for rear wheel alignment. The contact stated that rear toe link fractured during the rear alignment process. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,576.
Additional Notes:
The contact owns a 2017 Ford Taurus. The contact stated that the vehicle was taken to an independent mechanic for rear wheel alignment. The contact stated that rear toe link fractured during the rear alignment process. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,576.
Mfg Campaign: 11550247
Recall Date: Oct 16, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Taurus. The contact stated that upon parking the vehicle, she inadvertently removed the key from the ignition while the vehicle was still in drive. The vehicle began to roll, and the contact realized that she had forgotten to shift the vehicle into park. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V141000 (Electrical System, Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.
Corrective Action:
The contact owns a 2017 Ford Taurus. The contact stated that upon parking the vehicle, she inadvertently removed the key from the ignition while the vehicle was still in drive. The vehicle began to roll, and the contact realized that she had forgotten to shift the vehicle into park. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V141000 (Electrical System, Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.
Additional Notes:
The contact owns a 2017 Ford Taurus. The contact stated that upon parking the vehicle, she inadvertently removed the key from the ignition while the vehicle was still in drive. The vehicle began to roll, and the contact realized that she had forgotten to shift the vehicle into park. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V141000 (Electrical System, Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.
Mfg Campaign: 11545478
Recall Date: Sep 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Taurus. The contact stated that upon parking the vehicle, she inadvertently removed the key from the ignition while the vehicle was still in drive. The vehicle began to roll, and the contact realized that she had forgotten to shift the vehicle into park. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V141000 (Electrical System, Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.
Corrective Action:
The contact owns a 2017 Ford Taurus. The contact stated that upon parking the vehicle, she inadvertently removed the key from the ignition while the vehicle was still in drive. The vehicle began to roll, and the contact realized that she had forgotten to shift the vehicle into park. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V141000 (Electrical System, Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.
Additional Notes:
The contact owns a 2017 Ford Taurus. The contact stated that upon parking the vehicle, she inadvertently removed the key from the ignition while the vehicle was still in drive. The vehicle began to roll, and the contact realized that she had forgotten to shift the vehicle into park. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V141000 (Electrical System, Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.
Mfg Campaign: 11545478
Recall Date: Sep 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AS I WAS DRIVING MY VEHICLE IT COMPLTELY SHUT DOWN WHILE IN MOTION WITH NO WARNING, CAUSING STEERING & BRAKES TO LOOSE POWER, THANKFULLY i WAS ABLE TO COAST INTO TURNING WITH GREAT EFFORT. VEHICLE WOULD NOT RESTART REQUIRED TOWING TO SHOP. AFTER INSPECTION, I WAS TOLD I NEEDED A NEW ENGINE AND UPON RESEARCH FOUND THAT DUE TO THE PLACEMENT OF THE WATER PUMP, WATER WAS MOST LIKELY GOING INTO MY OIL WHICH GOES INTO THE ENGINE CAUSING IT TO CEASE UP @ ONLY 134,000 MILES
Corrective Action:
AS I WAS DRIVING MY VEHICLE IT COMPLTELY SHUT DOWN WHILE IN MOTION WITH NO WARNING, CAUSING STEERING & BRAKES TO LOOSE POWER, THANKFULLY i WAS ABLE TO COAST INTO TURNING WITH GREAT EFFORT. VEHICLE WOULD NOT RESTART REQUIRED TOWING TO SHOP. AFTER INSPECTION, I WAS TOLD I NEEDED A NEW ENGINE AND UPON RESEARCH FOUND THAT DUE TO THE PLACEMENT OF THE WATER PUMP, WATER WAS MOST LIKELY GOING INTO MY OIL WHICH GOES INTO THE ENGINE CAUSING IT TO CEASE UP @ ONLY 134,000 MILES
Additional Notes:
AS I WAS DRIVING MY VEHICLE IT COMPLTELY SHUT DOWN WHILE IN MOTION WITH NO WARNING, CAUSING STEERING & BRAKES TO LOOSE POWER, THANKFULLY i WAS ABLE TO COAST INTO TURNING WITH GREAT EFFORT. VEHICLE WOULD NOT RESTART REQUIRED TOWING TO SHOP. AFTER INSPECTION, I WAS TOLD I NEEDED A NEW ENGINE AND UPON RESEARCH FOUND THAT DUE TO THE PLACEMENT OF THE WATER PUMP, WATER WAS MOST LIKELY GOING INTO MY OIL WHICH GOES INTO THE ENGINE CAUSING IT TO CEASE UP @ ONLY 134,000 MILES
Mfg Campaign: 11540513
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Taurus. The contact stated that there was a fluid leak seen underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000.
Corrective Action:
The contact owns a 2017 Ford Taurus. The contact stated that there was a fluid leak seen underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000.
Additional Notes:
The contact owns a 2017 Ford Taurus. The contact stated that there was a fluid leak seen underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000.
Mfg Campaign: 11514398
Recall Date: Mar 29, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When fueling car will not take more fuel around 15 gallons leaving the fuel tank short 4 to 5 gallons. Fuel guage shows full but it's misleading because the tank is not really full. Also the information in the dashboard "miles to empty" is erroneous because your are missing around 4-5 gallons of fuel. In order to be able to fuel the vehicle to the 19 gallons fuel capacity, you need to continue forcing the fuel until you are really full.
Corrective Action:
When fueling car will not take more fuel around 15 gallons leaving the fuel tank short 4 to 5 gallons. Fuel guage shows full but it's misleading because the tank is not really full. Also the information in the dashboard "miles to empty" is erroneous because your are missing around 4-5 gallons of fuel. In order to be able to fuel the vehicle to the 19 gallons fuel capacity, you need to continue forcing the fuel until you are really full.
Additional Notes:
When fueling car will not take more fuel around 15 gallons leaving the fuel tank short 4 to 5 gallons. Fuel guage shows full but it's misleading because the tank is not really full. Also the information in the dashboard "miles to empty" is erroneous because your are missing around 4-5 gallons of fuel. In order to be able to fuel the vehicle to the 19 gallons fuel capacity, you need to continue forcing the fuel until you are really full.
Mfg Campaign: 11470932
Recall Date: Jun 25, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
APIM module failure, 2017 Ford Taurus. Car was bought new from dealer. APIM failed after 2.5 years. Will cost approx $900 to fix. In 2013, Ford issued service action number 12M02 for APIMs in 2011-2013 vehicles because they also failed. This is a known issue for Ford, and from what I have seen on the lists of Ford complaints, it looks like this is still a problem. I hope Ford will make this right and extend this warranty. Otherwise they will have a lot of unhappy customers.
Corrective Action:
APIM module failure, 2017 Ford Taurus. Car was bought new from dealer. APIM failed after 2.5 years. Will cost approx $900 to fix. In 2013, Ford issued service action number 12M02 for APIMs in 2011-2013 vehicles because they also failed. This is a known issue for Ford, and from what I have seen on the lists of Ford complaints, it looks like this is still a problem. I hope Ford will make this right and extend this warranty. Otherwise they will have a lot of unhappy customers.
Additional Notes:
APIM module failure, 2017 Ford Taurus. Car was bought new from dealer. APIM failed after 2.5 years. Will cost approx $900 to fix. In 2013, Ford issued service action number 12M02 for APIMs in 2011-2013 vehicles because they also failed. This is a known issue for Ford, and from what I have seen on the lists of Ford complaints, it looks like this is still a problem. I hope Ford will make this right and extend this warranty. Otherwise they will have a lot of unhappy customers.
Mfg Campaign: 11446049
Recall Date: Jan 3, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I went to start the car and it would not roll over, acted as the battery had no charge. Opened the hood to attach jumper cables and seen smoke coming from the positive. Peeled back the red cover and seen there was a thick layer of blue corrosion caked all over the positive. The car was last driven within two hours prior. Last service was performed within 6 months. The acid ate through the clamp for the positive. The corrosion was removed and the battery was taken out. There are three small holes at the base of the positive knob where the acid came out. I researched online and found this is a common problem among Ford vehicles, specifically Taurus vehicles.
Corrective Action:
I went to start the car and it would not roll over, acted as the battery had no charge. Opened the hood to attach jumper cables and seen smoke coming from the positive. Peeled back the red cover and seen there was a thick layer of blue corrosion caked all over the positive. The car was last driven within two hours prior. Last service was performed within 6 months. The acid ate through the clamp for the positive. The corrosion was removed and the battery was taken out. There are three small holes at the base of the positive knob where the acid came out. I researched online and found this is a common problem among Ford vehicles, specifically Taurus vehicles.
Additional Notes:
I went to start the car and it would not roll over, acted as the battery had no charge. Opened the hood to attach jumper cables and seen smoke coming from the positive. Peeled back the red cover and seen there was a thick layer of blue corrosion caked all over the positive. The car was last driven within two hours prior. Last service was performed within 6 months. The acid ate through the clamp for the positive. The corrosion was removed and the battery was taken out. There are three small holes at the base of the positive knob where the acid came out. I researched online and found this is a common problem among Ford vehicles, specifically Taurus vehicles.
Mfg Campaign: 11434574
Recall Date: Sep 27, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2017 Ford Taurus. The contact had taken the vehicle to an unknown dealer for an oil change and the contact was informed that all four tires showed significant tread wear and needed to be replaced. An alignment check was also performed on the vehicle and it was discovered that the rear tires were out of alignment. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which he linked to the failure; however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 17,202.
Corrective Action:
The contact owns a 2017 Ford Taurus. The contact had taken the vehicle to an unknown dealer for an oil change and the contact was informed that all four tires showed significant tread wear and needed to be replaced. An alignment check was also performed on the vehicle and it was discovered that the rear tires were out of alignment. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which he linked to the failure; however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 17,202.
Additional Notes:
The contact owns a 2017 Ford Taurus. The contact had taken the vehicle to an unknown dealer for an oil change and the contact was informed that all four tires showed significant tread wear and needed to be replaced. An alignment check was also performed on the vehicle and it was discovered that the rear tires were out of alignment. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which he linked to the failure; however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 17,202.
Mfg Campaign: 11431927
Recall Date: Sep 7, 2021
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Potential Consequences:
The contact owns a 2017 Ford Taurus. The contact stated while driving at various speeds, the keypad lock detached from the driver’s side door. The contact also stated that whenever it rained, he was not able to enter the vehicle using the keypad lock. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the keypad lock needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure and referred the contact to a local dealer for assistance. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2017 Ford Taurus. The contact stated while driving at various speeds, the keypad lock detached from the driver’s side door. The contact also stated that whenever it rained, he was not able to enter the vehicle using the keypad lock. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the keypad lock needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure and referred the contact to a local dealer for assistance. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2017 Ford Taurus. The contact stated while driving at various speeds, the keypad lock detached from the driver’s side door. The contact also stated that whenever it rained, he was not able to enter the vehicle using the keypad lock. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the keypad lock needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure and referred the contact to a local dealer for assistance. The failure mileage was approximately 5,000.
Mfg Campaign: 11424624
Recall Date: Jul 13, 2021
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
STARTED WITH THE LEFT REAR TAIL LIGHT OUT. PROGRESSED TO BOTH HEADLIGHTS GOING OUT AND NEEDING REPLACED AND SOMETIMES THE PIG TAILS TO PLUG INTO THE HEADLIGHT NEEDING REPLACED DUE TO THEM MELTING. IT HAS PROGRESSIVELY GOTTEN WORSE. HAVE REPLACED BOTH HEADLIGHTS AND PIG TAILS THE WEEK OF 5/17/2020 AND AGAIN JUST HAD THE RIGHT HEADLIGHT AND PIGTAIL REPLACED THE WEEK OF 6/7/2020. CALLED FORD AND WAS TOLD "NO ISSUES REPORTED BEFORE". CAN'T BELIEVED WE ARE THE ONLY POLICE DEPT HAVING THIS ISSUE. *TR
Corrective Action:
STARTED WITH THE LEFT REAR TAIL LIGHT OUT. PROGRESSED TO BOTH HEADLIGHTS GOING OUT AND NEEDING REPLACED AND SOMETIMES THE PIG TAILS TO PLUG INTO THE HEADLIGHT NEEDING REPLACED DUE TO THEM MELTING. IT HAS PROGRESSIVELY GOTTEN WORSE. HAVE REPLACED BOTH HEADLIGHTS AND PIG TAILS THE WEEK OF 5/17/2020 AND AGAIN JUST HAD THE RIGHT HEADLIGHT AND PIGTAIL REPLACED THE WEEK OF 6/7/2020. CALLED FORD AND WAS TOLD "NO ISSUES REPORTED BEFORE". CAN'T BELIEVED WE ARE THE ONLY POLICE DEPT HAVING THIS ISSUE. *TR
Additional Notes:
STARTED WITH THE LEFT REAR TAIL LIGHT OUT. PROGRESSED TO BOTH HEADLIGHTS GOING OUT AND NEEDING REPLACED AND SOMETIMES THE PIG TAILS TO PLUG INTO THE HEADLIGHT NEEDING REPLACED DUE TO THEM MELTING. IT HAS PROGRESSIVELY GOTTEN WORSE. HAVE REPLACED BOTH HEADLIGHTS AND PIG TAILS THE WEEK OF 5/17/2020 AND AGAIN JUST HAD THE RIGHT HEADLIGHT AND PIGTAIL REPLACED THE WEEK OF 6/7/2020. CALLED FORD AND WAS TOLD "NO ISSUES REPORTED BEFORE". CAN'T BELIEVED WE ARE THE ONLY POLICE DEPT HAVING THIS ISSUE. *TR
Mfg Campaign: 11328847
Recall Date: Jun 15, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I CAN HEAR THE GAS SLOSHING AROUND IN MY GAS TANK WHILE I'M DRIVING MY CAR IS THIS A NORMAL FUNCTION
Corrective Action:
I CAN HEAR THE GAS SLOSHING AROUND IN MY GAS TANK WHILE I'M DRIVING MY CAR IS THIS A NORMAL FUNCTION
Additional Notes:
I CAN HEAR THE GAS SLOSHING AROUND IN MY GAS TANK WHILE I'M DRIVING MY CAR IS THIS A NORMAL FUNCTION
Mfg Campaign: 11300247
Recall Date: Jan 19, 2020
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS ARE A FIXED POINT BEAM FOR BRIGHTS WITH SHUTTERS FOR DIMS. THE LIGHTS POINT DOWN AND TO THE RIGHT, THEY NEVER CHANGE, SO WHEN THE SHUTTERS ARE LIFTED THE BEAMS DON'T CHANGE THEY ARE STILL POINTED DOWN AND TO THE RIGHT. THE ONLY THING THAT CHANGES IS A LITTLE REFLECTED LIGHT THAT CATCHES THE REFLECTIVE ROAD SIGNS, WHICH ILLUMINATE WITHOUT MUCH LIGHT ON THEM, BUT THE ROAD AHEAD IS DARK. THE BEAMS ARE NOT POINTED DOWN ROAD, WHICH IS WHERE THEY SHOULD BE. ON BRIGHTS, THE HEADLIGHTS CAUSE THE ROAD TO GO DARK WITHIN 3 CAR LENGTHS. YOU CANNOT SEE CURVES, OBJECTS IN THE ROAD, INCLUDING DEER AND WITH RAIN IT'S EVEN WORSE. I HAVE GONE THROUGH THE PROCESS WITH FORD, THE LOCAL DEALERSHIP AND THE REGIONAL MANAGER, AND STILL THERE IS NO SOLUTION. THE SERVICE MANAGER SAID HE HAD NEVER HEARD OF THIS, BUT HE COULD SEE BY MY PHOTO THAT I WAS DESCRIBING THE PROBLEM CORRECTLY. HE RESEARCHED THE PROBLEM AND ANY POSSIBLE FIX, BUT WAS NOT ABLE TO DISCOVER ANYTHING, OTHER THAN HIS FORD RESOURCES SAID THERE IS NO ADJUSTMENT FOR THESE HEADLIGHTS. I HAVE INCLUDED A COPY OF THE SERVICE DOCUMENT THAT STATES THIS ALSO. THERE IS A VERTICAL ADJUSTMENT, BUT THAT DOES NOT BRING THE LIGHTS BACK ONTO THE ROAD. THE SERVICE MANAGER DID WHAT HE COULD, BUT HE WAS AT A LOSS FOR WHAT TO DO ALSO. THIS PROBLEM MAKES AN OTHERWISE GREAT CAR DANGEROUS TO DRIVE EXCEPT FOR ON WELL LIT CITY STREETS. THIS PROBLEM WAS DISCOVERED SHORTLY AFTER I PURCHASED THE CAR IN 2018. I HAVE BEEN TRYING TO GET THIS CORRECTED SINCE THAT TIME. IT'S A CERTIFIED PRE-OWNED, PROBABLY A LEASE VEHICLE OR RENTAL, SO NOBODY CARED TO REPORT THE ISSUE SINCE IT WASN'T THEIRS. I AM AT THE END OF TRYING TO FIND A WAY TO GET THIS CORRECTED. THUS, I'M WRITING TO TELL YOU ABOUT THIS SAFETY CONCERN THAT FORD MUST BE MADE TO CORRECT.
Corrective Action:
THE HEADLIGHTS ARE A FIXED POINT BEAM FOR BRIGHTS WITH SHUTTERS FOR DIMS. THE LIGHTS POINT DOWN AND TO THE RIGHT, THEY NEVER CHANGE, SO WHEN THE SHUTTERS ARE LIFTED THE BEAMS DON'T CHANGE THEY ARE STILL POINTED DOWN AND TO THE RIGHT. THE ONLY THING THAT CHANGES IS A LITTLE REFLECTED LIGHT THAT CATCHES THE REFLECTIVE ROAD SIGNS, WHICH ILLUMINATE WITHOUT MUCH LIGHT ON THEM, BUT THE ROAD AHEAD IS DARK. THE BEAMS ARE NOT POINTED DOWN ROAD, WHICH IS WHERE THEY SHOULD BE. ON BRIGHTS, THE HEADLIGHTS CAUSE THE ROAD TO GO DARK WITHIN 3 CAR LENGTHS. YOU CANNOT SEE CURVES, OBJECTS IN THE ROAD, INCLUDING DEER AND WITH RAIN IT'S EVEN WORSE. I HAVE GONE THROUGH THE PROCESS WITH FORD, THE LOCAL DEALERSHIP AND THE REGIONAL MANAGER, AND STILL THERE IS NO SOLUTION. THE SERVICE MANAGER SAID HE HAD NEVER HEARD OF THIS, BUT HE COULD SEE BY MY PHOTO THAT I WAS DESCRIBING THE PROBLEM CORRECTLY. HE RESEARCHED THE PROBLEM AND ANY POSSIBLE FIX, BUT WAS NOT ABLE TO DISCOVER ANYTHING, OTHER THAN HIS FORD RESOURCES SAID THERE IS NO ADJUSTMENT FOR THESE HEADLIGHTS. I HAVE INCLUDED A COPY OF THE SERVICE DOCUMENT THAT STATES THIS ALSO. THERE IS A VERTICAL ADJUSTMENT, BUT THAT DOES NOT BRING THE LIGHTS BACK ONTO THE ROAD. THE SERVICE MANAGER DID WHAT HE COULD, BUT HE WAS AT A LOSS FOR WHAT TO DO ALSO. THIS PROBLEM MAKES AN OTHERWISE GREAT CAR DANGEROUS TO DRIVE EXCEPT FOR ON WELL LIT CITY STREETS. THIS PROBLEM WAS DISCOVERED SHORTLY AFTER I PURCHASED THE CAR IN 2018. I HAVE BEEN TRYING TO GET THIS CORRECTED SINCE THAT TIME. IT'S A CERTIFIED PRE-OWNED, PROBABLY A LEASE VEHICLE OR RENTAL, SO NOBODY CARED TO REPORT THE ISSUE SINCE IT WASN'T THEIRS. I AM AT THE END OF TRYING TO FIND A WAY TO GET THIS CORRECTED. THUS, I'M WRITING TO TELL YOU ABOUT THIS SAFETY CONCERN THAT FORD MUST BE MADE TO CORRECT.
Additional Notes:
THE HEADLIGHTS ARE A FIXED POINT BEAM FOR BRIGHTS WITH SHUTTERS FOR DIMS. THE LIGHTS POINT DOWN AND TO THE RIGHT, THEY NEVER CHANGE, SO WHEN THE SHUTTERS ARE LIFTED THE BEAMS DON'T CHANGE THEY ARE STILL POINTED DOWN AND TO THE RIGHT. THE ONLY THING THAT CHANGES IS A LITTLE REFLECTED LIGHT THAT CATCHES THE REFLECTIVE ROAD SIGNS, WHICH ILLUMINATE WITHOUT MUCH LIGHT ON THEM, BUT THE ROAD AHEAD IS DARK. THE BEAMS ARE NOT POINTED DOWN ROAD, WHICH IS WHERE THEY SHOULD BE. ON BRIGHTS, THE HEADLIGHTS CAUSE THE ROAD TO GO DARK WITHIN 3 CAR LENGTHS. YOU CANNOT SEE CURVES, OBJECTS IN THE ROAD, INCLUDING DEER AND WITH RAIN IT'S EVEN WORSE. I HAVE GONE THROUGH THE PROCESS WITH FORD, THE LOCAL DEALERSHIP AND THE REGIONAL MANAGER, AND STILL THERE IS NO SOLUTION. THE SERVICE MANAGER SAID HE HAD NEVER HEARD OF THIS, BUT HE COULD SEE BY MY PHOTO THAT I WAS DESCRIBING THE PROBLEM CORRECTLY. HE RESEARCHED THE PROBLEM AND ANY POSSIBLE FIX, BUT WAS NOT ABLE TO DISCOVER ANYTHING, OTHER THAN HIS FORD RESOURCES SAID THERE IS NO ADJUSTMENT FOR THESE HEADLIGHTS. I HAVE INCLUDED A COPY OF THE SERVICE DOCUMENT THAT STATES THIS ALSO. THERE IS A VERTICAL ADJUSTMENT, BUT THAT DOES NOT BRING THE LIGHTS BACK ONTO THE ROAD. THE SERVICE MANAGER DID WHAT HE COULD, BUT HE WAS AT A LOSS FOR WHAT TO DO ALSO. THIS PROBLEM MAKES AN OTHERWISE GREAT CAR DANGEROUS TO DRIVE EXCEPT FOR ON WELL LIT CITY STREETS. THIS PROBLEM WAS DISCOVERED SHORTLY AFTER I PURCHASED THE CAR IN 2018. I HAVE BEEN TRYING TO GET THIS CORRECTED SINCE THAT TIME. IT'S A CERTIFIED PRE-OWNED, PROBABLY A LEASE VEHICLE OR RENTAL, SO NOBODY CARED TO REPORT THE ISSUE SINCE IT WASN'T THEIRS. I AM AT THE END OF TRYING TO FIND A WAY TO GET THIS CORRECTED. THUS, I'M WRITING TO TELL YOU ABOUT THIS SAFETY CONCERN THAT FORD MUST BE MADE TO CORRECT.
Mfg Campaign: 11267401
Recall Date: Oct 9, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT WHEN THE KEY WAS PLACED IN THE IGNITION, THE VEHICLE WOULD NOT START IMMEDIATELY. IT TOOK THE CONTACT A COUPLE OF ATTEMPTS TO FINALLY START THE VEHICLE. FAIRWAY FORD (2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) STATED THAT THERE WAS NO RECALL AND WANTED TO CHARGE THE CONTACT $180 FOR DIAGNOSTIC TESTING. THE MANUFACTURER ALSO STATED THAT THERE WERE NO RECALLS AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 37,800.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT WHEN THE KEY WAS PLACED IN THE IGNITION, THE VEHICLE WOULD NOT START IMMEDIATELY. IT TOOK THE CONTACT A COUPLE OF ATTEMPTS TO FINALLY START THE VEHICLE. FAIRWAY FORD (2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) STATED THAT THERE WAS NO RECALL AND WANTED TO CHARGE THE CONTACT $180 FOR DIAGNOSTIC TESTING. THE MANUFACTURER ALSO STATED THAT THERE WERE NO RECALLS AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 37,800.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT WHEN THE KEY WAS PLACED IN THE IGNITION, THE VEHICLE WOULD NOT START IMMEDIATELY. IT TOOK THE CONTACT A COUPLE OF ATTEMPTS TO FINALLY START THE VEHICLE. FAIRWAY FORD (2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) STATED THAT THERE WAS NO RECALL AND WANTED TO CHARGE THE CONTACT $180 FOR DIAGNOSTIC TESTING. THE MANUFACTURER ALSO STATED THAT THERE WERE NO RECALLS AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 37,800.
Mfg Campaign: 11229273
Recall Date: Jul 3, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Corrective Action:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Additional Notes:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Mfg Campaign: 11203656
Recall Date: Apr 25, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Corrective Action:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Additional Notes:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Mfg Campaign: 11203656
Recall Date: Apr 25, 2019
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