Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Taurus vehicles equipped with mechanical key ignition systems. The keys for these vehicles may be able to be removed from the ignition when transmission is not in the PARK position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C02
Recall Date: Mar 1, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Consumer Complaints
34 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Corrective Action:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Additional Notes:
I WAS TRAVELLING ON A FREEWAY ~70MPH IN LEFT HAND LANE. WITHOUT WARNING THE INSTRUMENT CLUSTER WENT BLACK AND THE ENGINE STOPPED. THE VEHICLE STARTED TO DECELERATE AND THERE WAS NO RESPONSE FROM THE THROTTLE PEDAL. AN ORANGE BOX APPEARED ON THE LEFT HAND SIDE OF THE SPEEDOMETER SAYING 'TRANSMISSION NOT IN PARK'. I SIGNALED INTENTION TO PULL ONTO LEFT HAND SHOULDER BUT THERE WAS NO SOUND OR FLASHING FROM THE INDICATOR ARROW LIGHT IN THE INSTRUMENT CLUSTER. I BRAKED AND THE VEHICLE CAME TO A STOP. I PUT THE GEAR SELECTOR INTO 'PARK' AND DEPRESSED ENGINE START BUTTON. THE INSTRUMENT LIGHTS THEN ILLUMINATED, AND THE INDICATOR LIGHT STARTED FLASHING. I THEN DEPRESSED THE BRAKE PEDAL AND ENGINE START BUTTON AND THE ENGINE STARTED. ALL CHECK LIGHTS WENT OUT, ENGAGED 'D', WAITED FOR BREAK IN TRAFFIC, INDICATED AND ACCELERATED INTO LEFT HAND LANE. I CONTACTED THE DEALER AND EXPLAINED THE SITUATION AND THEY WANTED ME TO WAIT UNTIL THE PROBLEM REPEATED OR THE CHECK ENGINE LIGHT WAS TO ILLUMINATE. I TOLD THEM THAT THIS WAS A SAFETY CRITICAL PROBLEM AND THAT I WOULD NOT WAIT UNTIL THIS PROBLEM REPEATED. I TOOK THE CAR TO THE DEALER AND THEY FOUND FAULT CODES - B11D8:14, U0423:82, U0415:00, U0028:08. THE FAULT CODES WERE CLEARED, AND THE DEALER DROVE THE VEHICLE FOR ~70 MILES BUT WERE UNABLE TO DUPLICATE THE PROBLEM. ON APRIL 25, 2019, THE FORD REGIONAL CUSTOMER SERVICE MANAGER TOLD ME THAT AS THE PROBLEM COULD NOT BE DUPLICATED, FORD MOTOR COMPANY CANNOT OFFER ANY ASSISTANCE AT THIS TIME. SHE STATED THAT THE VEHICLE IS SAFE TO DRIVE AND ANY ISSUE IS NOW BETWEEN MYSELF AND THE DEALER. OVERALL, THERE WAS NO ACKNOWLEDGEMENT OF THE GRAVITY OF THIS ISSUE. THE FACT THAT THE PROBLEM CANNOT BE DUPLICATED SHOULD BE EVEN MORE CONCERNING WHEN, AT RANDOM, CONTROL OF THE VEHICLE CAN BE LOST. FORD MOTOR COMPANY HAS NOW WALKED AWAY FROM THIS SAFETY CRITICAL ISSUE.
Mfg Campaign: 11203656
Recall Date: Apr 25, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AS I WAS DRIVING ON THE HIGHWAY AND TRYING TO ACCELERATE, WHEN THE CAR GOT TO ABOUT 55 MPH THE ENGINE DROPPED DOWN TO ABOUT 10 MILES PER HOUR. IT STAYED THERE FOR WHAT FELT LIKE 15 OR MORE SECONDS. THE FIRST TIME WAS BACK IN NOVEMBER. IT HAPPENS IN FEBRUARY AS WELL
Corrective Action:
AS I WAS DRIVING ON THE HIGHWAY AND TRYING TO ACCELERATE, WHEN THE CAR GOT TO ABOUT 55 MPH THE ENGINE DROPPED DOWN TO ABOUT 10 MILES PER HOUR. IT STAYED THERE FOR WHAT FELT LIKE 15 OR MORE SECONDS. THE FIRST TIME WAS BACK IN NOVEMBER. IT HAPPENS IN FEBRUARY AS WELL
Additional Notes:
AS I WAS DRIVING ON THE HIGHWAY AND TRYING TO ACCELERATE, WHEN THE CAR GOT TO ABOUT 55 MPH THE ENGINE DROPPED DOWN TO ABOUT 10 MILES PER HOUR. IT STAYED THERE FOR WHAT FELT LIKE 15 OR MORE SECONDS. THE FIRST TIME WAS BACK IN NOVEMBER. IT HAPPENS IN FEBRUARY AS WELL
Mfg Campaign: 11192014
Recall Date: Mar 27, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2017 FORD TAURUS. WHILE DRIVING APPROXIMATELY 15 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,600.
Corrective Action:
TL* THE CONTACT OWNED A 2017 FORD TAURUS. WHILE DRIVING APPROXIMATELY 15 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,600.
Additional Notes:
TL* THE CONTACT OWNED A 2017 FORD TAURUS. WHILE DRIVING APPROXIMATELY 15 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,600.
Mfg Campaign: 11181351
Recall Date: Feb 20, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Corrective Action:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Additional Notes:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Mfg Campaign: 11171473
Recall Date: Jan 22, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Corrective Action:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Additional Notes:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Mfg Campaign: 11171473
Recall Date: Jan 22, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Corrective Action:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Additional Notes:
ELECTRIC PROBLEM WITH LIGHTS TAKE AWHILE BEFORE COMING ON.A POPPING ON THE RIGHT UNDER THE CAR IN THE FRONT .AND A FUNNY NOISE IN THE STEERLING WHEEL WHEN TURNING EITHER WAY.
Mfg Campaign: 11171473
Recall Date: Jan 22, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Corrective Action:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Additional Notes:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Mfg Campaign: 11163028
Recall Date: Dec 21, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Corrective Action:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Additional Notes:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Mfg Campaign: 11163028
Recall Date: Dec 21, 2018
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Corrective Action:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Additional Notes:
HAVE A CLICK IN STERLING WHEEL MY DAD BOARD LIGHTS TAKE ABOUT 30 SECONDS BEFORE THEY COME ON THE DASHBOARD
Mfg Campaign: 11163028
Recall Date: Dec 21, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT SOME OF THE INSTRUMENT PANEL GAUGES WERE TOO DIM TO READ WHILE DRIVING DURING THE DAYTIME. THE VEHICLE WAS TAKEN TO HART FORD LINCOLN (117 LAKE ST, ROSCOMMON, MI 48653, (989) 275-8922) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED THAT WAY AND SUGGESTED THE CONTACT CALL THE MANUFACTURER. THE DEALER STATED THAT FORD CHANGED THE BACKGROUND COLOR OF THE GAUGES, WHICH MADE THEM DIFFICULT TO READ. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 150.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT SOME OF THE INSTRUMENT PANEL GAUGES WERE TOO DIM TO READ WHILE DRIVING DURING THE DAYTIME. THE VEHICLE WAS TAKEN TO HART FORD LINCOLN (117 LAKE ST, ROSCOMMON, MI 48653, (989) 275-8922) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED THAT WAY AND SUGGESTED THE CONTACT CALL THE MANUFACTURER. THE DEALER STATED THAT FORD CHANGED THE BACKGROUND COLOR OF THE GAUGES, WHICH MADE THEM DIFFICULT TO READ. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 150.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT SOME OF THE INSTRUMENT PANEL GAUGES WERE TOO DIM TO READ WHILE DRIVING DURING THE DAYTIME. THE VEHICLE WAS TAKEN TO HART FORD LINCOLN (117 LAKE ST, ROSCOMMON, MI 48653, (989) 275-8922) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED THAT WAY AND SUGGESTED THE CONTACT CALL THE MANUFACTURER. THE DEALER STATED THAT FORD CHANGED THE BACKGROUND COLOR OF THE GAUGES, WHICH MADE THEM DIFFICULT TO READ. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 150.
Mfg Campaign: 11120431
Recall Date: Aug 16, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION WITHOUT THE VEHICLE BEING ENGAGED IN THE PARK POSITION. THE FAILURE OCCURRED WITHOUT WARNING. SUNNY KING FORD (1507 S QUINTARD AVE, ANNISTON, AL) WAS CONTACTED AND CONFIRMED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION WITHOUT THE VEHICLE BEING ENGAGED IN THE PARK POSITION. THE FAILURE OCCURRED WITHOUT WARNING. SUNNY KING FORD (1507 S QUINTARD AVE, ANNISTON, AL) WAS CONTACTED AND CONFIRMED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD TAURUS. THE CONTACT STATED THAT THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION WITHOUT THE VEHICLE BEING ENGAGED IN THE PARK POSITION. THE FAILURE OCCURRED WITHOUT WARNING. SUNNY KING FORD (1507 S QUINTARD AVE, ANNISTON, AL) WAS CONTACTED AND CONFIRMED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Mfg Campaign: 11111945
Recall Date: Jul 17, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
AFTER DRIVING >2 HOURS NON-STOP ON HIGHWAY THE STEERING BECAME DIFFICULT TO CONTROL. THERE WAS RESISTANCE TO SUBTLE STEERING EFFORTS IN BOTH DIRECTIONS. IT FELT LIKE THE STEERING WAS STICKING. WHEN ENOUGH STEERING FORCE WAS APPLIED IT WOULD SUDDENLY RESPOND. BECAUSE OF THE FORCE BEING APPLIED TO THE STEERING WHEEL IT WOULD OVER STEER. AFTER THE UNIT COOLED DOWN OVER NIGHT THE SYMPTOMS DISAPPEARED. THIS HAS HAPPENED TWO TIMES IN THE 19K MILES ON THE UNIT. BOTH TIMES THE UNIT WAS DRIVEN >2 HOURS BEFORE THE SYMPTOMS STARTED.
Corrective Action:
AFTER DRIVING >2 HOURS NON-STOP ON HIGHWAY THE STEERING BECAME DIFFICULT TO CONTROL. THERE WAS RESISTANCE TO SUBTLE STEERING EFFORTS IN BOTH DIRECTIONS. IT FELT LIKE THE STEERING WAS STICKING. WHEN ENOUGH STEERING FORCE WAS APPLIED IT WOULD SUDDENLY RESPOND. BECAUSE OF THE FORCE BEING APPLIED TO THE STEERING WHEEL IT WOULD OVER STEER. AFTER THE UNIT COOLED DOWN OVER NIGHT THE SYMPTOMS DISAPPEARED. THIS HAS HAPPENED TWO TIMES IN THE 19K MILES ON THE UNIT. BOTH TIMES THE UNIT WAS DRIVEN >2 HOURS BEFORE THE SYMPTOMS STARTED.
Additional Notes:
AFTER DRIVING >2 HOURS NON-STOP ON HIGHWAY THE STEERING BECAME DIFFICULT TO CONTROL. THERE WAS RESISTANCE TO SUBTLE STEERING EFFORTS IN BOTH DIRECTIONS. IT FELT LIKE THE STEERING WAS STICKING. WHEN ENOUGH STEERING FORCE WAS APPLIED IT WOULD SUDDENLY RESPOND. BECAUSE OF THE FORCE BEING APPLIED TO THE STEERING WHEEL IT WOULD OVER STEER. AFTER THE UNIT COOLED DOWN OVER NIGHT THE SYMPTOMS DISAPPEARED. THIS HAS HAPPENED TWO TIMES IN THE 19K MILES ON THE UNIT. BOTH TIMES THE UNIT WAS DRIVEN >2 HOURS BEFORE THE SYMPTOMS STARTED.
Mfg Campaign: 11092674
Recall Date: May 9, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
AS I WAS ABOUT TO DEPART MY HOME I ADJUSTED THE BRAKE AND GAS PEDAL WHEN I PRESSED BRAKES TO START CAR PEDAL WENT TO FLOOR. I STARTED AND TRIED AGAIN SAME RESULTS. RELEASED HOOD TO CHECK ISSUE AND NOTED A POOL OF BRAKE FLUID UNDER CAR. LUCKILY THIS HAPPEN BEFORE DEPARTURE AS I WOULD HAVE BE TAKE THE EXPRESSWAY SHORTLY. SOUTHGATE FORD WOULD NOT GIVE ME THE BROKEN LINE AND SAID THAT IT NEED TO GO TO FORD SINCE THIS WAS A WARRANTY ISSUE.
Corrective Action:
AS I WAS ABOUT TO DEPART MY HOME I ADJUSTED THE BRAKE AND GAS PEDAL WHEN I PRESSED BRAKES TO START CAR PEDAL WENT TO FLOOR. I STARTED AND TRIED AGAIN SAME RESULTS. RELEASED HOOD TO CHECK ISSUE AND NOTED A POOL OF BRAKE FLUID UNDER CAR. LUCKILY THIS HAPPEN BEFORE DEPARTURE AS I WOULD HAVE BE TAKE THE EXPRESSWAY SHORTLY. SOUTHGATE FORD WOULD NOT GIVE ME THE BROKEN LINE AND SAID THAT IT NEED TO GO TO FORD SINCE THIS WAS A WARRANTY ISSUE.
Additional Notes:
AS I WAS ABOUT TO DEPART MY HOME I ADJUSTED THE BRAKE AND GAS PEDAL WHEN I PRESSED BRAKES TO START CAR PEDAL WENT TO FLOOR. I STARTED AND TRIED AGAIN SAME RESULTS. RELEASED HOOD TO CHECK ISSUE AND NOTED A POOL OF BRAKE FLUID UNDER CAR. LUCKILY THIS HAPPEN BEFORE DEPARTURE AS I WOULD HAVE BE TAKE THE EXPRESSWAY SHORTLY. SOUTHGATE FORD WOULD NOT GIVE ME THE BROKEN LINE AND SAID THAT IT NEED TO GO TO FORD SINCE THIS WAS A WARRANTY ISSUE.
Mfg Campaign: 11091708
Recall Date: May 4, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN A PARKING LOT I PUT OUR CAR IN DRIVE AND IT WENT INTO REVERSE. I STEPPED ON THE BRAKE AND THE BRAKE PEDAL WAS VERY HARD TO PRESS. I WAS ABLE TO PUT ENOUGH PRESSURE ON THE BRAKE TO STOP IT FROM HITTING OTHER CARS.THE FORD DID VERY TESTS AND FOUND NO PROBLEMS WITH THE CAR.
Corrective Action:
IN A PARKING LOT I PUT OUR CAR IN DRIVE AND IT WENT INTO REVERSE. I STEPPED ON THE BRAKE AND THE BRAKE PEDAL WAS VERY HARD TO PRESS. I WAS ABLE TO PUT ENOUGH PRESSURE ON THE BRAKE TO STOP IT FROM HITTING OTHER CARS.THE FORD DID VERY TESTS AND FOUND NO PROBLEMS WITH THE CAR.
Additional Notes:
IN A PARKING LOT I PUT OUR CAR IN DRIVE AND IT WENT INTO REVERSE. I STEPPED ON THE BRAKE AND THE BRAKE PEDAL WAS VERY HARD TO PRESS. I WAS ABLE TO PUT ENOUGH PRESSURE ON THE BRAKE TO STOP IT FROM HITTING OTHER CARS.THE FORD DID VERY TESTS AND FOUND NO PROBLEMS WITH THE CAR.
Mfg Campaign: 11014607
Recall Date: Aug 11, 2017
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