Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Taurus vehicles equipped with mechanical key ignition systems. The keys for these vehicles may be able to be removed from the ignition when transmission is not in the PARK position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C02
Recall Date: Mar 1, 2018
Consumer Complaints
33 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES, AIR:DISC:PADS
Potential Consequences:
The contact owns a 2018 Ford Taurus. Upon inspection of his vehicle, the contact was informed by a mechanic at the dealer that the passenger’s side rear brake pad had been severely worn and was close to making metal-to-metal contact with the rotor. Due to the failure, the contact had the brake pad replaced. The manufacturer was informed of the failure and they informed him that brake pads should be replaced every 12 months or 18,000 miles. The contact questioned the manufacturer's statement since none of his other brake pads needed replacement and had each remained in quality condition. The vehicle had been repaired. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2018 Ford Taurus. Upon inspection of his vehicle, the contact was informed by a mechanic at the dealer that the passenger’s side rear brake pad had been severely worn and was close to making metal-to-metal contact with the rotor. Due to the failure, the contact had the brake pad replaced. The manufacturer was informed of the failure and they informed him that brake pads should be replaced every 12 months or 18,000 miles. The contact questioned the manufacturer's statement since none of his other brake pads needed replacement and had each remained in quality condition. The vehicle had been repaired. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2018 Ford Taurus. Upon inspection of his vehicle, the contact was informed by a mechanic at the dealer that the passenger’s side rear brake pad had been severely worn and was close to making metal-to-metal contact with the rotor. Due to the failure, the contact had the brake pad replaced. The manufacturer was informed of the failure and they informed him that brake pads should be replaced every 12 months or 18,000 miles. The contact questioned the manufacturer's statement since none of his other brake pads needed replacement and had each remained in quality condition. The vehicle had been repaired. The failure mileage was approximately 24,000.
Mfg Campaign: 11444846
Recall Date: Dec 23, 2021
Ford Motor Company
Defect Description:
SUSPENSION:REAR
Potential Consequences:
The contact owns a 2018 Ford Taurus. The contact stated that while driving at various speeds, the contact lost control of the vehicle upon depression of the brake pedal without warning. The contact had taken the vehicle to an independent mechanic who informed him that the failure was caused by a fractured rear suspension toe link. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which he linked to the failure however, his vehicle was not included in the recall. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2018 Ford Taurus. The contact stated that while driving at various speeds, the contact lost control of the vehicle upon depression of the brake pedal without warning. The contact had taken the vehicle to an independent mechanic who informed him that the failure was caused by a fractured rear suspension toe link. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which he linked to the failure however, his vehicle was not included in the recall. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2018 Ford Taurus. The contact stated that while driving at various speeds, the contact lost control of the vehicle upon depression of the brake pedal without warning. The contact had taken the vehicle to an independent mechanic who informed him that the failure was caused by a fractured rear suspension toe link. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which he linked to the failure however, his vehicle was not included in the recall. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Mfg Campaign: 11429227
Recall Date: Aug 16, 2021
Ford Motor Company
Defect Description:
SUSPENSION:REAR
Potential Consequences:
The contact owns a 2018 Ford Taurus. The contact stated that while the vehicle was at the dealer for routine oil service, the dealer noticed that a tow link was worn and advised the contact that the rear tow links needed to be replaced. The manufacturer was contacted and informed the contact that the vehicle was not included in NHTSA campaign number: 20V072000 (Suspension). The vehicle was not repaired. The failure mileage was 40,158.
Corrective Action:
The contact owns a 2018 Ford Taurus. The contact stated that while the vehicle was at the dealer for routine oil service, the dealer noticed that a tow link was worn and advised the contact that the rear tow links needed to be replaced. The manufacturer was contacted and informed the contact that the vehicle was not included in NHTSA campaign number: 20V072000 (Suspension). The vehicle was not repaired. The failure mileage was 40,158.
Additional Notes:
The contact owns a 2018 Ford Taurus. The contact stated that while the vehicle was at the dealer for routine oil service, the dealer noticed that a tow link was worn and advised the contact that the rear tow links needed to be replaced. The manufacturer was contacted and informed the contact that the vehicle was not included in NHTSA campaign number: 20V072000 (Suspension). The vehicle was not repaired. The failure mileage was 40,158.
Mfg Campaign: 11420272
Recall Date: Jun 9, 2021
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO OPERATE PROPERLY AND ILLUMINATE THE ROADWAY AHEAD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GERMAIN FORD OF COLUMBUS (7250 SAWMILL RD, COLUMBUS, OH 43235) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC UNABLE TO DUPLICATE THE FAILURE. THE HEADLIGHTS WERE REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT HE WAS ONLY ABLE TO SEE APPROXIMATELY 10 TO 15 FEET AHEAD OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO OPERATE PROPERLY AND ILLUMINATE THE ROADWAY AHEAD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GERMAIN FORD OF COLUMBUS (7250 SAWMILL RD, COLUMBUS, OH 43235) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC UNABLE TO DUPLICATE THE FAILURE. THE HEADLIGHTS WERE REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT HE WAS ONLY ABLE TO SEE APPROXIMATELY 10 TO 15 FEET AHEAD OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO OPERATE PROPERLY AND ILLUMINATE THE ROADWAY AHEAD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GERMAIN FORD OF COLUMBUS (7250 SAWMILL RD, COLUMBUS, OH 43235) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC UNABLE TO DUPLICATE THE FAILURE. THE HEADLIGHTS WERE REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT HE WAS ONLY ABLE TO SEE APPROXIMATELY 10 TO 15 FEET AHEAD OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Mfg Campaign: 11350320
Recall Date: Aug 19, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Corrective Action:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Additional Notes:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Mfg Campaign: 11270239
Recall Date: Oct 22, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Corrective Action:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Additional Notes:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Mfg Campaign: 11270239
Recall Date: Oct 22, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Corrective Action:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Additional Notes:
B PILLAR TRIM CAME OFF WHILE DRIVING AT FREEWAY SPEEDS, LEAVING SHARP UNFINISHED TRIM EXPOSED.
Mfg Campaign: 11270239
Recall Date: Oct 22, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE STUMBLES ON LIGHT ACCELERATION LIKE IT IS STARVING FOR FUEL. I HIT THE GAS, THE ENGINE STARTS TO RESPOND, THEN STUMBLES. DOESN'T NATTER IF THE ENGINE IS HOT OR COLD. I HAVE THE SAME ISSUE WITH MY 2018 F-150. DEALER CAN'T FIND ANYTHING, AS IT DOESN'T PRODUCE A FAULT CODE AND IT DOESN'T ACT UP WHEN THEY TEST IT.
Corrective Action:
ENGINE STUMBLES ON LIGHT ACCELERATION LIKE IT IS STARVING FOR FUEL. I HIT THE GAS, THE ENGINE STARTS TO RESPOND, THEN STUMBLES. DOESN'T NATTER IF THE ENGINE IS HOT OR COLD. I HAVE THE SAME ISSUE WITH MY 2018 F-150. DEALER CAN'T FIND ANYTHING, AS IT DOESN'T PRODUCE A FAULT CODE AND IT DOESN'T ACT UP WHEN THEY TEST IT.
Additional Notes:
ENGINE STUMBLES ON LIGHT ACCELERATION LIKE IT IS STARVING FOR FUEL. I HIT THE GAS, THE ENGINE STARTS TO RESPOND, THEN STUMBLES. DOESN'T NATTER IF THE ENGINE IS HOT OR COLD. I HAVE THE SAME ISSUE WITH MY 2018 F-150. DEALER CAN'T FIND ANYTHING, AS IT DOESN'T PRODUCE A FAULT CODE AND IT DOESN'T ACT UP WHEN THEY TEST IT.
Mfg Campaign: 11180829
Recall Date: Feb 18, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TURNED OFF ENGINE BUTTON W/O PUTTING IN PARK AND CAR ROLLED BACK ON MY DRIVEWAY
Corrective Action:
TURNED OFF ENGINE BUTTON W/O PUTTING IN PARK AND CAR ROLLED BACK ON MY DRIVEWAY
Additional Notes:
TURNED OFF ENGINE BUTTON W/O PUTTING IN PARK AND CAR ROLLED BACK ON MY DRIVEWAY
Mfg Campaign: 11165053
Recall Date: Jan 8, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TURNED OFF ENGINE BUTTON W/O PUTTING IN PARK AND CAR ROLLED BACK ON MY DRIVEWAY
Corrective Action:
TURNED OFF ENGINE BUTTON W/O PUTTING IN PARK AND CAR ROLLED BACK ON MY DRIVEWAY
Additional Notes:
TURNED OFF ENGINE BUTTON W/O PUTTING IN PARK AND CAR ROLLED BACK ON MY DRIVEWAY
Mfg Campaign: 11165053
Recall Date: Jan 8, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERY TIME I TURN ON THE CAR, IT MAKES AN INTERMITTENT ELECTRICAL HUMMING/BUZZING SOUND. THE CAR MAKES THE SOUND WHETHER ITS SITTING IN IDLE OR WHEN IM DRIVING. IT IS COMING FROM THE REAR OF THE CAR AND SOMETIMES SOUNDS LIKE A STATIC IN/OUT BUZZING/HUMMING SOUND. IVE HAD A COUPLE OF MECHANICS LISTEN TO IT AND THEY SAID ITS COMING FROM UNDERNEATH. ONE MECHANIC TOLD ME ITS SOMETHING WITH THE ELECTRICAL POWER STEERING AND NOTHING CAN BE DONE. YOU HEAR THE SOUND MORE IN THE MIDDLE OF THE BACK SEAT ON THE FLOOR. IT IS AGGRAVATING. THIS IS A BRAND NEW CAR AND I KNOW THIS IS NOT NORMAL. I AM TAKING IT TO FORD TODAY B/C I KNOW THIS HAS TO BE A FACTORY DEFECT......A CAR SHOULD NOT BE HUMMING/BUZZING AND SOUNDING LIKE A STATIC NOISE.............THAT IS NOT NORMAL...IT'S A BRAND NEW CAR!
Corrective Action:
EVERY TIME I TURN ON THE CAR, IT MAKES AN INTERMITTENT ELECTRICAL HUMMING/BUZZING SOUND. THE CAR MAKES THE SOUND WHETHER ITS SITTING IN IDLE OR WHEN IM DRIVING. IT IS COMING FROM THE REAR OF THE CAR AND SOMETIMES SOUNDS LIKE A STATIC IN/OUT BUZZING/HUMMING SOUND. IVE HAD A COUPLE OF MECHANICS LISTEN TO IT AND THEY SAID ITS COMING FROM UNDERNEATH. ONE MECHANIC TOLD ME ITS SOMETHING WITH THE ELECTRICAL POWER STEERING AND NOTHING CAN BE DONE. YOU HEAR THE SOUND MORE IN THE MIDDLE OF THE BACK SEAT ON THE FLOOR. IT IS AGGRAVATING. THIS IS A BRAND NEW CAR AND I KNOW THIS IS NOT NORMAL. I AM TAKING IT TO FORD TODAY B/C I KNOW THIS HAS TO BE A FACTORY DEFECT......A CAR SHOULD NOT BE HUMMING/BUZZING AND SOUNDING LIKE A STATIC NOISE.............THAT IS NOT NORMAL...IT'S A BRAND NEW CAR!
Additional Notes:
EVERY TIME I TURN ON THE CAR, IT MAKES AN INTERMITTENT ELECTRICAL HUMMING/BUZZING SOUND. THE CAR MAKES THE SOUND WHETHER ITS SITTING IN IDLE OR WHEN IM DRIVING. IT IS COMING FROM THE REAR OF THE CAR AND SOMETIMES SOUNDS LIKE A STATIC IN/OUT BUZZING/HUMMING SOUND. IVE HAD A COUPLE OF MECHANICS LISTEN TO IT AND THEY SAID ITS COMING FROM UNDERNEATH. ONE MECHANIC TOLD ME ITS SOMETHING WITH THE ELECTRICAL POWER STEERING AND NOTHING CAN BE DONE. YOU HEAR THE SOUND MORE IN THE MIDDLE OF THE BACK SEAT ON THE FLOOR. IT IS AGGRAVATING. THIS IS A BRAND NEW CAR AND I KNOW THIS IS NOT NORMAL. I AM TAKING IT TO FORD TODAY B/C I KNOW THIS HAS TO BE A FACTORY DEFECT......A CAR SHOULD NOT BE HUMMING/BUZZING AND SOUNDING LIKE A STATIC NOISE.............THAT IS NOT NORMAL...IT'S A BRAND NEW CAR!
Mfg Campaign: 11122264
Recall Date: Aug 25, 2018
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
THE LOWER ANCHORS FOR CHILD SAFETY SEATS IN THE REAR SEAT CAUSED SIGNIFICANT BRUISING TO THE REAR SEAT OCCUPANTS AFTER A REAR-END COLLISION. THE VEHICLE WAS STOPPED IN TRAFFIC WHEN A CAR STRUCK IT FROM BEHIND. *TT *TR
Corrective Action:
THE LOWER ANCHORS FOR CHILD SAFETY SEATS IN THE REAR SEAT CAUSED SIGNIFICANT BRUISING TO THE REAR SEAT OCCUPANTS AFTER A REAR-END COLLISION. THE VEHICLE WAS STOPPED IN TRAFFIC WHEN A CAR STRUCK IT FROM BEHIND. *TT *TR
Additional Notes:
THE LOWER ANCHORS FOR CHILD SAFETY SEATS IN THE REAR SEAT CAUSED SIGNIFICANT BRUISING TO THE REAR SEAT OCCUPANTS AFTER A REAR-END COLLISION. THE VEHICLE WAS STOPPED IN TRAFFIC WHEN A CAR STRUCK IT FROM BEHIND. *TT *TR
Mfg Campaign: 11090470
Recall Date: Apr 27, 2018
Ford Motor Company
Defect Description:
CHILD SEAT
Potential Consequences:
THE LOWER ANCHORS FOR CHILD SAFETY SEATS IN THE REAR SEAT CAUSED SIGNIFICANT BRUISING TO THE REAR SEAT OCCUPANTS AFTER A REAR-END COLLISION. THE VEHICLE WAS STOPPED IN TRAFFIC WHEN A CAR STRUCK IT FROM BEHIND. *TT *TR
Corrective Action:
THE LOWER ANCHORS FOR CHILD SAFETY SEATS IN THE REAR SEAT CAUSED SIGNIFICANT BRUISING TO THE REAR SEAT OCCUPANTS AFTER A REAR-END COLLISION. THE VEHICLE WAS STOPPED IN TRAFFIC WHEN A CAR STRUCK IT FROM BEHIND. *TT *TR
Additional Notes:
THE LOWER ANCHORS FOR CHILD SAFETY SEATS IN THE REAR SEAT CAUSED SIGNIFICANT BRUISING TO THE REAR SEAT OCCUPANTS AFTER A REAR-END COLLISION. THE VEHICLE WAS STOPPED IN TRAFFIC WHEN A CAR STRUCK IT FROM BEHIND. *TT *TR
Mfg Campaign: 11090470
Recall Date: Apr 27, 2018
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